The candidate is will be able to

• delve deep into cyber intelligence and the motivations of the actors behind them,
• work in exciting special research projects with the rest of your global cybersecurity teams and
• uncover cyber crime and malware research topics.

Requirements

• 4-6 years in an active hands-on CTI role in the field
• Sectorial working experience in the public sector in Singapore
• Confident working in a client-facing environment

Financial Analyst (Business Process Outsourcing), East area

• East area
• START ASAP
• 6 months contract (Extendable and renewable)

Job description:

• Assist the Tower Supervisor in preparing for FCE readiness activities, including user acceptance testing, beta testing, and validation of work, while collaborating closely with the Accenture India team.
• Conduct month-end account reviews, including control account checks and adjustments of journal entries to ensure accurate clearing.
• Track the progress of the financial close process and review the BPO Journal Entry Dashboard to monitor task completion for assigned entities.
• Analyze the Overdue Items Report, follow up with the BPO team, and escalate overdue items when necessary.
• Facilitate pre- and post-close discussions with tower leads to review monthly and quarterly finance activities.
• Review and support journal entries and reconciliation processes.
• Generate BlackLine reports to assess account aging and value, conduct research, and collaborate with the BPO owner to address issues. Develop action plans to resolve R-items exceeding 60 days or $100K.
• Produce GL reports, perform trend analyses, and execute variance analyses.
• Compile and prepare the Tower Close Package, which includes variance analysis with commentary, a risk and issues log, and a balance sheet aging report (R-items).
• Monitor BPO performance against SLA requirements, escalating discrepancies and implementing corrective action plans (CAPs) with the BPO Management Tower Leads.
• Serve as a liaison between UPS stakeholders and the BPO team to address information requests and resolve queries effectively.

Requirements:

• Minimum Diploma or bachelor’s degree in accounting
• Possesses at least 5 years relevant experience in accounting or internal audit or public accounting in any industries
• Applies accounting theory and principles are mandatory

Interested applicants, kindly WhatsApp to 87511349 and email your updated resume to [email protected] and we regret that only shortlisted candidates will be notified

Yvonne Chai Cheng Man

Reg No: R23115356

EA License: 23C2060

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Responsibilities

• Responsible for the definition of requirements, including the creation and maintenance of Business Requirements, Detailed Specification documents and subsequent traceability to their corresponding Business Requirements
• Create and execute project work plans, incorporating people, process, and technology change across the Group
• Revision, as appropriate, to meet changing needs and requirements; identify resources required to deliver project and assign individual responsibilities; manage day-to-day operational aspects of a project and scope and produce financial forecasts/estimates
• Ability to determine red flags and judge the need for issue
• Able to meet timelines and turn around completed cases to meet service level agreements without compromising on quality

Skills/Requirement

• Work exposure in TM on different products, regions and well versed in AML regulations
• Self-driven, good interpersonal, communication and problem-solving skills
• Educated to bachelors degree level or equivalent qualification with at least 1+ years of relevant experience

Responsibilities

• Provide 24x7 operational support for all production practices including weekends and holidays for Bank Security Apps

• Ensure system availability 24x7. Perform system Recovery in the event of system incapacity or outages.

• Provide technical expertise to facilitate investigation of complex technical issues in a timely and efficient manner.

Skills/Requirement

• Possess strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion.

• Monitor System health check & work towards continuous improvement to prevent system issues by early problem detection. Automate the daily monitoring and manual operations to improve system resiliency and stability.

• Must have 4 years good working experiences as L2 Production or Application Support with strong skillsets of Linux and SQL

Position: Technical Support Chemist (Segregation)

• Salary: S$3,200 – S$3,600
• Working Hours: 5 Days Monday to Friday: 8am to 5pm
• Location: Tuas, West Singapore (Company Transport / Transport Allowance $120 if candidate possess own transport)

Requirements

• Degree in Engineering or Chemistry
• At least 2 years relevant experience

Job scope

• To supervise and support the functions of incoming waste segregation including bulk waste and loose waste as well as weighbridge.
• To constantly monitor improve the department performance.
• To conduct periodic review of existing workflows and procedures, and make recommendations for improvements and executing the improvement plans.
• To supervise and ensure the effectiveness and smoothness of waste unloading, segregation and distribution.
• Daily and regular inspection of the plant processes and monitor the working area 5S and TPM activities, safety and discipline at works, machineries and equipment conditions.
• Ensure incoming waste streams being checked properly for suitable treatment processes and current safe work procedures are suitable for handling by operation staff.
• As the core coordinator, lead and monitor the communication flow among internal departments on incoming waste discrepancy and revise related SOPs accordingly.
• To evaluate and develop new treatment methods and handling procedures for new and unknown wastes, and review of operation costs and regular update to management.
• To implement and supervise correct EHS practices within the department.
• To work with resale for arrangement of recovered products to minimize the storage.
• To prepare and analyse daily and monthly operation records/reports (e.g., cost, productivity, quality, nonconformance, etc) on plant processing and maintenance.
• And follow up necessary corrective actions and monitor consistently to relevant department staffs to follow up closely.
• Regular briefing / training to be conducted to department staffs for safety handling of high flammable solvent, MSDS, PPE requirement and risk assessment before operations.
• To activate emergency response team of operation and maintenance staffs and response to any in house spill and fire incident if in case of emergency.
• To liaise with EHS department to ensure fellow dept staff are upkeep with method of handling and emergency equipment usages in terms of spills and fire incident and to conduct regular practice and drill exercises with different scenarios to workers so that they are well familiar in emergency to response in time.
• To ensure all fellow staffs are well trained according to OJT program and ensure they can follow up SOPs and work safely.

Secondary responsibilities

• To undertake any other tasks assigned by the Management from time to time.
• As an ISO committee member, to develop and implement documents for operation procedures, such as SOP, RA and MOC, SWP and participate in auditing the various departments as an Internal Auditor

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

At least 1-3 years in a cybersecurity role, with hands-on experience in SIEM content
management, network security, threat monitoring, or incident response.
• Strong knowledge of cybersecurity principles, practices, and technologies.
• Expertise in SIEM tools and content management, including rule creation, alert tuning, and report
customization.
• Proficiency with security tools like firewalls, IDPS, antivirus, and vulnerability scanners.
• Knowledge of scripting (Python, PowerShell) for automation within the SIEM environment is a
plus.
• Ability to analyze and interpret security data to identify vulnerabilities and potential threats.
• Excellent communication skills, with the ability to explain complex security concepts to nontechnical stakeholders.
• Strong analytical skills and attention to detail.
• Ability to work on-call or off-hours as needed to respond to security incidents.
• May require occasional travel for training or workshop.
• Experience in the application of threat modelling or other risk identification techniques.
• Detailed knowledge of system security vulnerabilities and remediation techniques, including
penetration testing and the development of exploits
• Breadth of knowledge in information security space with emphasis on TCP/IP network security,
operating system security, common attack patterns and exploitation techniques
• Relevant certifications (e.g., CompTIA Security+, Certified Information Systems Security
Professional (CISSP), Certified Ethical Hacker (CEH), GIAC Security Essentials (GSEC)) are a plus
• Effective leadership skills and a team player.
• Strong sense of ownership and drive

Purpose of the Job:

 To support the Regional Office Finance function in area of Group Financial Reporting, Financial Analysis and System Implementation.

Job:

 Handle group monthly consolidation preparation and reporting.

 Perform account reconciliation, ensure proper intercompany transactions and eliminations.

 Review inter-company activity and balances and prepare group audit schedule and other group reports.

 Prepare monthly and quarterly reporting pack, annual audit and ensure timely filling of statutory financial statements and group reporting.

 Submission of ad hoc group information in support of HQ business decision making.

 Assist in preparation and analysis of financial data to support group reporting.

 Ensure accounting reports are in compliance with accounting standards.

 Highlights exceptions and provide feedback to management on key findings.

 Assist in process improvement, procedure and policy review and system implementation.

 Support Treasury for group cash management.

 Support Tax on providing financial related information and schedules.

 Any other ad hoc assignments as designated by manager.

Requirement :

 Degree in Accounting, Finance or equivalent.

 Experience in group consolidation, financial analysis and system implementation are preferred.

 Good planning and organizational skills.

 Good communication and interpersonal skills in dealing with multiple stakeholders of diverse nationalities.

 Flexible and able to work independently and perform under pressure.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed MS Word format to [email protected] stating

1) Current Drawn

2) Expecting Salary

3) Date Available

4) Reason to Leave each job:

We regret that only shortlisted candidates will be notified

Joyce Koh Ai Leng

People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building, Singapore 049705

Tel: 6950 9737

www.peopleprofilers.com

EA License Number: 02C4944

EA Personnel Reg nos R1110618

Job ID: L6Y94X4R

IT Business Analyst - 2 Years Contract - Singapore

We are seeking candidates with a minimum of 3 years hands-on experience in IT Business Analyst.

What's in it for you:

• Advanced technologies and Enterprise level projects
• Excellent Career Progression Opportunities awaits
• Built-from-Scratch environment
• In-house applications

Day-to-Day Responsibilities:

• Requirement Gathering: Work closely with stakeholders to gather and document business requirements for new features and enhancements.
• Analysis and Documentation: Analyze business processes and workflows, creating user stories, use cases, and functional specifications.
• Project Planning: Assist in defining project scope, objectives, and deliverables, supporting project management activities.
• Communication: Act as a liaison between business stakeholders and the development team, ensuring clear understanding of requirements and priorities.
• Solution Design: Collaborate with the development team to design solutions that meet business needs and technical capabilities.
• Testing and Validation: Participate in testing activities and facilitate user acceptance testing (UAT) to ensure solutions meet requirements.
• Continuous Improvement: Identify opportunities for process improvements and recommend solutions to enhance efficiency and business operations.

Requirements:

• At least 3 years of working experience as a Business Analyst in software development
• Bachelor Degree in Computer Science, Engineering, Information Systems or related disciplines.
• Strong analytical, problem-solving skills and attention to detail
• Familiar with SQL and writing SQL queries
• Experience in running agile projects is preferred.

This is a 2 years contract position, renewable and convertible to permanent

Job Purpose

The Senior IT Test Analyst will work with respective business users, development manager, project managers and other stakeholders with overall responsibility in System Integration Testing (SIT), Regression Testing (RT), Automated Regression Testing (ART) and User Acceptance Testing (UAT) support.

This role is important to ensure the quality of the deliverables is not comprised to avoid any operational issues, regulatory breach, corporate risk or financial loss to the company.

The Job

• Responsible for coordinating activities that related to testing initiatives.
• Plan and execute SIT and RT and support the business in the UAT testing.
• Demonstrate skills in facilitating and organizing test execution of test cases/ scripts in a proficient manner.
• Prepare and update the Test Summary Report at the end of a phase or at the completion of project.
• Support SIT Test Manager to organize the status meetings and send the Status Report (Daily, Weekly etc.) to the Management.
• Track and prepare the report of testing activities such as test results, test case coverage, defects, status, performance baselines etc and follow through the defect resolutions and ensure all defects are resolved within the stipulated timeframe.
• Support UAT Test Manager to ensure the availability of testing environment and test cases execution is completed as per the schedule
• Ensure the timely delivery of different testing milestones.
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks.
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlight any potential concerns/ risks and proactively share best risk management practices.

Qualifications - External

Our Requirements

• Preferable Degree in Computer Science, Business Information System, Insurance or related field.
• 1-3 years of relevant working experience preferably in Life Insurance industry.
• Proven SIT, RT, UAT Testing experience with strong analytical and problem-solving skills.
• Be able to construct simple SQL for data queries.
• Must have working experience in performing ART using tool like Selenium.
• Experience in Quicktest Pro (QTP) as well as technical skills in Java and Oracle PLSQL will be an added advantage.
• Possess strong planning, communication, negotiation and presentation skills with strong domain knowledge in insurance.
• Ability to work in a fast-paced, team-oriented environment with minimum direction and management oversight.
• Possess leadership skill with hands-on experience as a Test Analyst or Test Manager.
• Self-motivated and able to work under pressure.
• High level of integrity, take accountability of work and good attitude over teamwork.
• Take initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Industry: Investment Management Firm
Location: Central
Working Hours: Monday Friday, 9am- 6pm
Basic + Bonus

Responsibilities:

• Collect information, perform research, and analyze real estate.
• Focus on Real Estate Main focus in Singapore also in Uk, Australia and New Zealand
• Able to model waterfall models, development budgets, cashflow and investor return summary
• Assist the CIO to source for credible strategic and sovereign wealth fund investors
• Assist the CIO to manage investment bankers and financing proposal
• Assist the CIO to answer questions from investors
• Assist the CIO to prepare documents for investors Due Diligence
• Deep understanding of financial models
• Other ad hoc duties as assigned

Requirements:

• Bachelors degree in Finance, Economics, Real Estate, or a related field.
• 2-3 years of working experience in investment analysis, real estate, or related fields.
• Familiar with real estate markets in Singapore, UK, Australia, or New Zealand is preferred.
• Strong proficiency in financial modelling, including waterfall models and cash flow analysis.
• Advanced Excel skills: familiarity with real estate analysis tools is a plus (e.g., Argus, CoStar).
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities to meet tight deadlines.
• Able to do presentations for the project analysis

Please send your updated CV to [email protected]

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified

EA Personnel: Lim Jing Yee, Lena
EA Registration No.: R1872533
People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
EA Licence Number: 02C4944
Tel: 6950 9755
JOBID: L73R685X

Senior System Analyst (1 + 1 year contract)

We are looking for an experienced and proactive Senior System Analyst for one of our global clients. The Senior System Analyst will be responsible for analyzing, designing, maintaining, and enhancing existing applications and integrated systems to support business operations. He/she will be required to understand business processes, identify system requirements, and propose solutions to address new requirements across all entities.

The ideal candidate would have more than 3 years hands-on experience in system analysis and development. He/she would need to be experienced in both web-based and windows-based application as well as able todevelop and fix bugs in .Net, C#, Angular JS in SQL Server and SQL reporting services.

Responsibilities:

• Gather business requirements from process owners and users.
• Convert business requirements into technical specifications for new project and change requests.
• Diagnose the root cause of application issues and implement solutions
• Provide ongoing support and enhancement.
• Collaborate with other project/ IT teams and manage application system activities.

Qualifications

• Degree in computer science or related discipline from a recognized university.
• More than 3 years of recent hands-on experience in system analysis and development.
• Experience in both web-based and windows-based application.
• Exceptional ability to identify application errors and root cause.
• Ability to develop and fix bugs in .Net, C#, Angular JS in SQL Server and SQL reporting services.
• Experience in Azure DevOps.

Interested applicants, please send your CV to [email protected]

We regret that only shortlisted candidates will be notified. Thank you for your understanding.

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

As a Senior Pricing Analyst, you’ll work closely with sales representatives, product solutions consultants, legal, contract administration, business unit owners, billing and finance to generate and prepare pricing proposals for delivery to clients. You’ll be responsible for preparing and providing pricing proposals while helping to build out our pricing model. You’ll have the chance to support a variety of different products related to our commercial lending solutions.

About the team:

Join our Capital Markets team today! You’ll have an exciting opportunity to support our commercial lending business with a focus on the APAC market. You’ll work with our sales team on pricing commercial lending products for new and existing clients to maximize value and minimize risk.

What you will be doing:

• Provide pricing and contract approval for all deals in region provides pricing proposals for sales executives and relationship managers.
• Provide pricing across a portfolio of solutions with varying complexity. Pricing may include a combination of software, professional services, hosting, and business process outsourcing.
• Leverage price lists and calculator models to compile all the elements required to price deals. Pricing includes profitability analysis and assessing other performance metrics.
• Provide strategic, pricing and contract support to Sales and Account Management teams located around the globe.
• Thoughtfully synthesize and present analysis and pricing recommendations for complex deals to senior leadership.
• Identify win/loss characteristics of deals and be able to make recommendations on various structures and business investment requirements to help improve win rate.
• Collaborate with Sales, Solutions Management, Professional Services, Managed Services, Pre-Sales, and Client Experience teams to understand costs, develop creative pricing structures, and strategies for complex transactions which include a combination of software, professional services, hosting, and business process outsourcing.
• Routinely reviews pricing proposals for quality assurance based on department standards as related to discounts and credits.
• Creates and recommends new product pricing enhancements affecting entire client base.

What you will need:

• Minimum 7 years of pricing experience including price modelling, pricing management, bid pricing, pricing tools, price calculations, and pricing strategies
• Bachelor Degree in Finance or related field
• Sound knowledge of pricing strategy with an emphasis on value-based concepts including economic value analysis, role of costs in pricing decisions, segmented pricing approaches, life cycle pricing concepts, best practice negotiation strategies, & price sensitivity factors and measurement techniques.
• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public
• General business skills, financial services industry knowledge, financial management and planning skills with experience working in a large matrixed environment
• Strong analytical, statistical and problem-solving skills with the ability to understand and apply learned concepts
• Strong organizational skills and ability to handle multiple tasks and meet deadlines
• Advanced Microsoft Excel skills

Added bonus if you have:

• Reporting skills - Power BI
• Strong understanding of business strategy and how products or initiatives contribute to FIS goals

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

Founded in 2006, Sun Venture is a long-term investor with a methodical and disciplined investment approach. At Sun Venture, we invest globally and across different asset classes such as public equities, fixed income, private markets funds, real estate, private equity and alternatives.

www.sunventure.com

As part of Sun Venture's Investment Strategy team, the Analyst will assist in the development and implementation of the investment programme for Sun Venture, with a focus on Hedge Funds.

You will be responsible for assisting the team in conducting research of fund managers and financial markets through a rigorous due diligence process and regular monitoring of investments:

• Assist in third-party fund manager research and the preparation of investment reports, encompassing both qualitative and quantitative research, with a focus on Hedge Funds.
• Research and assist in the market mapping of fund managers and collate relevant data for future investments.
• Due diligence updates for existing and potential investments, including updating performance tables and analytics.
• Assist in the preparation of monitoring reports.
• Maintain the firm's proprietary performance analytics models.
• Assist in gathering relevant commentary and data from both offline sources (fund manager inputs) and online sources (official statistics) for top down and bottom up analysis for Tactical Asset Allocation (TAA).
• Assist in other ad-hoc projects and tasks related to the investment programme.

• Degree in Accountancy, Business Administration, Finance, Economics, or equivalent. Candidates with CFA qualification will have an advantage.
• A minimum of 2-3 years of relevant investment experience in Hedge Fund analysis.
• Passion for investment management, with knowledge or experience in portfolio management technicalities.
• Detail-oriented, organized, and thorough.
• Strong communication and analytical skills.
• Motivated, proactive, and able to thrive in a fast-paced environment.

Job Description

Responsibilities

• Broad experience in designing, programming, and implementing large distributed systems with microservices.

• Deep understanding of Application, Infrastructure and security architecture and non-functional aspects like Performance, Scalability, Reliability, Availability etc.

• Translate functional requirements to design.

• Work with technical SMEs to understand their requirements and ensure these are met.

• Define best practices and standards for the microservice implementation.

• Identify and define implementation patterns.

• Lead activities to build accelerators and tools to increase the quality of deliverables.

• Evaluates industry technologies to shape design of services in consideration of cost, portability, compatibility, or usability factors.

• Identifies and makes appropriate changes to technologies, integrated platforms, and systems to meet customer and operational requirements.

• Continuously seeks to manage and utilize technology, platforms, and systems more efficiently.

• Highlights design risks, provide alternative options and recommend quality solution to specified problem.

Essential Requirements (Skills Requirements)

• Bachelor’s degree in computer science.

• 10 years of technical experience within architecture development, integration of backend systems and development.

• Strong Hands–on experience in developing applications using Java/J2EE, with Spring boot framework knowledge and experience.

• Deep knowledge of SOA, Architecture and Design on Microservices, REST Services and Soap Services Development.

• Experience in core java fundamentals, Java 8+, Spring, Springboot, testing framework Junit, Cucumber.

• Strong hands-on with design patterns, clean code.

• Strong hands-on in Java Microservices (Springboot) Restful APIs and Soap Services.

• Experience in designing and coding scalable Microservices.

• Experience with middleware/messaging technologies such as MQ, JMS, Kafka and exposure to event-driven design patterns.

• Experience in Spring Cloud.

• Experience in Azure Kubernetes Service(AKS).

• Experience in configuring and implementing Azure Open Service Mesh for Pod to Pod communication.

• Experience in API Management using Azure API Gateway(APIM).

• Experience in writing deployment pipelines to deploy Java microservices in Kubernetes.

• Strong in creating/ defining Swagger specs for REST APIs, understand REST principles, Guidelines.

• Demonstrated knowledge of OAuth token-based authentication protocol.

• Demonstrated knowledge of PCI and Security Coding Standards.

• Experience with MSSQL, data modelling, query development and performance optimization.

GOOD TO HAVE

• Experience in migrating TIBCO services to spring boot microservices.

• Experience in gaming and Hospitality industry would be an advantage.

Technical / Professional Skills

• Spring Boot, Java/J2EE,SOA,REST and Soap Services, Microservices.

EA Number: 11C4879

We are seeking a motivated and detail-oriented Digital Business Analyst Intern to join our dynamic team. As an intern, you will gain valuable hands-on experience in various aspects of business analysis, including tender and RFP preparation, as well as presentation development. This role offers an excellent opportunity to learn from experienced professionals and contribute to impactful projects.

Responsibilities:

• Assist in analysing RFP and tender requirements, breaking down complex requirements into manageable components
• Support the preparation and submission of comprehensive RFP/tender responses
• Collaborate with subject matter experts to gather technical information and pricing details
• Maintain and organize proposal content library and response templates
• Track submission deadlines and help manage the proposal timeline
• Create and format proposal documents using Microsoft Office Suite
• Assist in quality control and proofreading of final submissions
• Document best practices and lessons learned from each proposal

Profile

• Currently pursuing or recently completed Bachelor's degree in Business Administration, Economics, Information Technology, or related field
• Strong analytical and problem-solving skills
• Excellent written and verbal communication abilities
• Proficiency in Microsoft Office Suite (especially Word, Excel, and PowerPoint)Detail-oriented with strong organizational skills
• Ability to work under pressure and meet strict deadlines
• Basic understanding of business processes and documentation
• Well versed with MS Office – Word, PPT

This role offers an exciting opportunity to manage end-to-end client contact lookbacks, perform data analysis, and support decision-making processes. The successful candidate will have excellent presentation, time management, problem-solving, and interpersonal skills. Fluency in Mandarin is a plus but not essential. If you are a proactive learner and self-starter seeking continuous improvement in all job-related aspects, this could be the perfect role for you.

• Manage end-to-end client contact lookbacks
• Perform data analysis and support decision-making processes
• Opportunity to work in a dynamic team

What you'll do:

As a Client Services Analyst, your primary role will involve managing the end-to-end client contact lookback process with accuracy and efficiency. You will be responsible for reviewing client email addresses in our database, ensuring legitimacy of domains, particularly those that do not match the client name. Your role will also involve performing regular client outreach via phone or email to confirm records while tracking responses systematically. You will be expected to prepare weekly progress updates for management and support decision-making processes through data collection, processing, and analysis. Additionally, you will prepare presentations, reports, and develop dashboards to clearly display findings.

• Manage the end-to-end client contact lookback to ensure that it is completed on time and accurately.
• Review client email addresses in contact database to determine if the email domain is legitimate.
• Check system for evidence that the prior contact update had been performed correctly.
• Perform client outreach via phone or email to seek confirmation of the records and systematically track responses.
• Complete the required updates accurately in the system.
• Prepare weekly progress updates for management.
• Collect, process, analyze data to support decision making and track performance.
• Prepare presentations, reports and develop dashboards to clearly display findings.

What you bring:

The ideal candidate for the Client Services Analyst position brings a strong ability to work accurately with both numerical and textual data. You are known for your meticulous attention to detail and your excellent verbal and written communication skills. A good command of English is essential for this role, while fluency in Mandarin would be advantageous. You possess good application software skills including Word, Excel, PowerPoint as well as knowledge of Excel macros, Power BI, SQL, Tableau. You are a proactive learner and self-starter, always seeking continuous improvement in all job-related aspects.

• Ability to work accurately with numerical and textual data.
• Detail-oriented and meticulous approach to tasks.
• Excellent attention to detail.
• Strong verbal and written communication skills with a good command of English.
• Fluency in Mandarin is a plus.
• Good application software skills: Words, Excel and PowerPoint.
• Good knowledge of excel macros / Power BI / SQL / Tableau.
• Proactive learner and self-starter seeking continuous improvement in all job-related aspects.

What sets this company apart:

Our client is a leading global bank that values innovation, continuous learning, and collaboration. They offer a supportive work environment where employees are encouraged to grow their careers while maintaining work-life balance. They believe in recognising and rewarding hard work and achievement, offering opportunities for advancement and competitive benefits.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

This role offers an exciting opportunity to be part of a global team, working in a fast-paced environment where your expertise in trade operations will be highly valued. You'll have the chance to work with a diverse group of professionals and contribute to the success of the business by ensuring smooth operations and effective communication across all levels.

• Opportunity to work in a dynamic, fast-paced environment
• Be part of a diverse and inclusive team
• Contribute significantly to business success

What you'll do:

As a Trade Operations Analyst, you will play a crucial role in ensuring the smooth operation of all trading activities. Your excellent communication skills will be put to use as you liaise with various stakeholders, from traders to regulators. You will be responsible for identifying and resolving any issues that may affect trading operations, maintaining accurate records, and collaborating with other teams to improve operational efficiency. Staying updated on market trends and regulatory changes will also be part of your daily responsibilities.

• Ensure smooth operation of all trading activities
• Communicate effectively with various stakeholders
• Identify and resolve any issues that may affect trading operations
• Maintain accurate records of all trading activities
• Collaborate with other teams to improve operational efficiency
• Stay updated on market trends and regulatory changes

What you bring:

The ideal candidate for the Trade Operations Specialist role brings strong knowledge of trading operations, excellent communication skills, and the ability to identify and resolve issues efficiently. Your experience in record keeping will be invaluable in this role, as well as your ability to collaborate effectively with other teams. Knowledge of market trends and regulatory changes is also essential.

• Strong knowledge of trading operations
• Excellent communication skills
• Ability to identify and resolve issues efficiently
• Experience in record keeping
• Ability to collaborate effectively with other teams
• Knowledge of market trends and regulatory changes

What sets this company apart:

This company prides itself on its commitment to diversity and inclusion, providing a supportive and collaborative work environment where everyone's voice is heard. They offer flexible working opportunities, generous pensions contributions, and training opportunities for their employees. Their dedication to employee growth leadership is evident in their supportive leadership style.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

This role offers an exciting opportunity to provide collateral management support for Global Markets business, mitigating counterparty credit risk from transactions with clients and counterparties based in APAC.

The successful candidate will have the chance to work with a range of products including Exchange Traded Derivatives, Fixed Income, OTC Derivatives and Prime Financing.

• Opportunity to work with a diverse range of financial products
• Key role in mitigating counterparty credit risk
• Chance to build strong relationships with clients and internal business partners

What you'll do:

As a Collateral Operations Analyst, your primary responsibility will be to both issue and fulfill margin calls in a timely manner, ensuring the bank is correctly collateralised at all times. You will also assist clients with their enquiries while escalating any issues impairing the ability to ensure accurate collateralisation to key stakeholders. Your role will involve handling complex margin disputes and issue resolutions, making it an exciting opportunity for those looking for a challenging yet rewarding career.

• Monitor and ensure margin settlements
• Process and settle cash and non-cash collaterals accurately and promptly
• Monitor clients’ and affiliates exposure and process margin calls before settlement cut-off
• Liaise with clients and internal business partners to resolve issues
• Identify anomalies and ensure complete and timely issue resolution
• Perform management reporting
• Participate in technology enhancement initiatives and projects
• Maintain strong relationships with clients and internal business partners
• Handle regulatory and audit requests

What you bring:

The ideal candidate for the Collateral Operations Analyst position brings strong experience in areas such as Exchange Traded Derivatives, Fixed Income, OTC Derivatives, or Prime Financing. Prior experience in Collateral Management would be advantageous. You are known for your strong communication skills, risk and control mindset, as well as your ability to work independently. Your experience in institutional client service coupled with your ability to handle regulatory and audit requests makes you a strong contender for this role.

• Strong experience in one or more of the following areas: Exchange Traded Derivatives, Fixed Income, OTC Derivatives and Prime Financing
• Prior experience in Collateral Management is an advantage
• Strong communication skills, risk and control mindset
• Independent and motivated to excel
• Experience in institutional client service
• Experience in handling regulatory and audit requests
• Experience in handling complex margin dispute and issue resolution

What sets this company apart:

Our client is a global leader in the financial industry, offering a wide range of services across multiple sectors. They are committed to fostering an inclusive environment where employees can grow professionally while maintaining work-life balance. They are known for their supportive leadership and commitment to employee development, making it an ideal place to advance your career.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Our client is a globally recognised investment firm with offices in key financial hubs around the world. They are seeking an Investment Operations Analyst to join their team in Singapore.

This role offers an exciting opportunity to work within a dynamic and fast-paced environment, focusing on foreign exchange markets and employing systematic investment programs based on fundamental macroeconomic and financial factors.

• Opportunity to work in a global investment firm
• Focus on foreign exchange markets and systematic investment programs
• Fast-paced, team-oriented environment

What you'll do:

As an Investment Operations Analyst, you will be expected to demonstrate your understanding of various financial markets including foreign exchange, commodities, equities, and fixed income. You will also be responsible for managing derivatives risk and conducting daily reconciliations. Your role will involve using software such as Microsoft Office and Adobe Illustrator for investor analysis and communication. Additionally, you will maintain daily transaction blotters and ensure all trades are settled promptly.

• Demonstrate understanding of foreign exchange cash, futures, and OTC forwards pricing
• Demonstrate understanding of commodity, equity, and fixed income markets and pricing
• Demonstrate understanding of fund administration and fund accounting
• Well versed in post trade execution and reconciliations
• Gain experience with daily reconciliations/collateral management procedures with multiple counterparties on a global basis
• Develop proficiency with software used for investor analysis and communication: Microsoft Office, Adobe Illustrator
• Maintain and create daily transaction blotter and ensure all trades are settled in a timely manner

What you bring:

The ideal candidate for the Investment Operations Analyst role will have a degree in accounting, business administration, statistics or quantitative methods. You should possess strong analytical skills along with exceptional interpersonal abilities. Your excellent oral communication skills will be crucial in this fast-paced environment. We value candidates who are reliable, highly organised and detail-oriented. The ability to work independently to complete assignments in a timely manner is also essential.

• Education: B.A. or B.S. in accounting, business administration, statistics, or quantitative methods
• Strong analytical, interpersonal, and problem-solving skills
• Exceptional oral communication and excellent teamwork skills
• Ability to work well in a fast-paced, team-oriented environment across time zones
• Reliable, highly organized, and detail-oriented nature
• Ability to work independently to complete assignments in a timely manner

What sets this company apart:

Our client is a leading player in the global investment landscape with a strong presence across major financial hubs worldwide. Their flagship product focuses on the foreign exchange markets employing a systematic investment program based on fundamental macroeconomic and financial factors. They offer an inclusive work culture that values teamwork and commitment to departmental goals.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Network Analyst - Event / Incident Management to support our client in Singapore which is a top global investment bank.

Job Description

Performs commoditized activities which may include monitoring, event management, service requests, and engineering. Technology Services Analysts II have foundational experience in network, systems, application, access requests, production support, or security engineering, and consistently work independently in performing activities.

Your background

This role is an entry level to multiple technology positions. The individual in this role will perform commoditized activities which may include event management, level 1 incident triage, and process and change maintenance and oversight. This individual will build foundational experience in networks, systems, and production support.

Shift and hours of work:

• Each shift will be 12hrs, alternate week’s Wed will be an off day.
• Shift Pattern A: Sun to Wed
• Shift Pattern B: Wed to Sat

What you can expect

The areas of focus for the Technical Analyst includes Event Management, Incident Management, and Level I triage of networking with a primary focus on network change oversight and stability. Network exposure will include (but not limited to) routing & switching, perimeter security, traffic management, content inspection infrastructure, and emerging technologies such as Software Defined Networking. Technical Analyst are expected to have a basic understanding of networking protocols with the ability to adopt new technologies and troubleshooting methodology (including the use of proactive and reactive tools). The work is always in alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, governance and management policies set forth by the firm.

This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. At times, they may interface with various levels of senior management. Strong communication and problem-solving skills are a must. The candidate must be able to work on their own and successfully in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the individual, the department, and the firm at large.

Required Skills:

• Basic understanding of Internet protocols and networks: WAN, LAN, TCP/IP, DNS, UDP, IPv4, IPv6, BGP, OSI layers 1-7
• Basic understanding of troubleshooting methodologies for networking problems
• Basic understanding of Network Automation tools and processes
• Self-starter/self-directed, organized and detail oriented
• Strong technical acumen and analytical skills
• Excellent client interfacing skills
• Good verbal and written communication skills
• Experience aligning actions to business impact and service restoral
• Demonstrates ownership: Is accountable and can hold others accountable (professionally)
• Ability to operate with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level

Desired Skills:

• 2 or more years’ experience in Networking-related disciplines within a design, implementation, or operations role
• Basic understanding of JIRA, Confluence, Agile framework & SCRUM ceremonies
• Relevant Industry certifications in Network Technologies
• Cloud or Software Defined Networks knowledge and experience
• Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision
• Experience with SDWAN, preferred if on CloudGenix (Palo Alto)
• Experience with automation tools such as Python, Ansible, YAML or Django, API calls (to ticketing systems and network devices), and frontend web development
• Experience working in an Agile environment
• Experience of working within Financial Services (Insurance, Banking, Investment banking)
• Experience with other network technologies
• Proxy/Threat Prevention, DDI, Load Balancing, and AAA

What you will do

• Operational support of network environments:
• Switching & Routing (underlay and overlay)
• Firewall, Traffic Management, Content Inspection, and DNS
• Identify service impact, interpret monitors, dashboards, traffic captures, and logs using:
• Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon
• Cisco Nexus / ACI, Arista CloudVision, VMware vSphere
• Operational Change Oversight
• Monitor Network Master Control Room and provide “Air Traffic Control” for all Network changes
• Provide reporting and communication of change activity, including incidents that may be related to change
• Facilitate escalation to NOC and Change leadership teams
• Identify possible production failure scenarios through eyes on glass monitoring of IT infrastructure Services
• React to the failure according to business impact, and communicates with management and technical escalation
• Initiate production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed
• Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled
• Responsible for data quality and completion of incident tickets, including ensuring all impacts are accurately recorded and documented in the system of record.
• Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership
• Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action.

Job Description:

We are seeking a talented and experienced Financial System Analyst to join our team in the banking industry. The Financial System Analyst will be responsible for analyzing, designing, and implementing financial systems and processes to ensure accurate and efficient financial reporting and analysis.

Key Responsibilities:

• Analyze and evaluate existing financial systems/ reporting, processes, workflow, database model, UAT testing, and procedures to identify opportunities for improvement
• Design and implement new financial systems and processes to streamline operations and enhance efficiency
• Develop and maintain financial models & database and reports to support decision-making and strategic planning
• Collaborate with cross-functional teams to gather requirements, develop solutions, and implement changes
• Provide technical support and training to end users on financial systems and tools
• Perform regular audits and reviews of financial data to ensure accuracy and compliance with regulatory requirements
• Stay current on industry trends and best practices in financial systems and technology

Qualifications:

• Minimum 1 year of experience in financial analysis, systems implementation, or related role in the banking industry
• Strong technical skills, including proficiency in financial software and tools (e.g., MS Access will be an added advantage)
• Excellent analytical and problem-solving abilities
• Strong communication and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced environment

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Global Payments Solutions Full-Time Analyst Program

What we’re looking for:

• Final year Undergraduate/Master’s degree student with outstanding academic achievement
• Strong quantitative and analytical skills
• Effective verbal and written communication
• Comfortable with change and adjust to changing demands and requirements
• A strong team player and client focus
• Demonstrates energy and initiative
• Positive approach and open to learning new skills
• Creative thinking and problem-solving skills
• Fluency in English is essential, appropriate Asian language skills are also essential for some roles and countries

Why Us?

Global Payments Solutions (GPS) is a core business for Bank of America’s global franchise. The GPS business provides global working capital solutions including liquidity management, payments and receipts, trade and supply chain finance, foreign exchange and commercial card services to three million small businesses, thousands of middle market companies, and to multinational corporations, financial institutions and governments around the world.

Since 1947, Bank of America has been offering working capital solutions in Asia Pacific tailored to meet the growing needs of our clients with diverse geographic presence. GPS Analysts work with experienced professionals to deliver the breadth of GPS solutions and services to our clients based in the Asia Pacific region.

As an Analyst you will shadow GPS professionals, or work independently taking ownership of key projects to support strategic business initiatives. Likewise, there is an expectation that Analysts will use their own initiatives and explore ideas to add value to the GPS business.

The program has been carefully structured to ensure exposure to all areas of the GPS business. A challenging program with the right support model in place to ensure coaching and support allowing you to succeed in your role as well as your self-development, growing your abilities through on-the-job learning, preparing you for your permanent placement in the GPS business. The emphasis is on guidance and support for each individual, to promote independence and professional growth and cultivate the unique value that you will bring to impact the GPS business. We’ll support and reward you on the basis of your individual performance.

What you’ll do:

• Take ownership of rotation projects, understand the requirements of the project and practice time management, project planning and execution skills to complete your project within the timeframe
• Proactively network internally to learn more about the business as well as report back on business initiatives worked on
• Integrate as a team member and communicate with the team on project milestones
• Conduct comprehensive and in-depth company and industry research
• Conduct analysis and manage reporting and tracking
• Create various internal documents, materials, reports and data inventories as required
• Prepare presentations and other materials to support delivery of proposals and pitches to clients/prospective clients to drive new business
• Play an active part in organizing and attending client meetings and events to learn more about client activity, following up on any action points where required
• Support the team to solve client needs and generate revenue for the bank
• Learn from, and work with, teams across the business, including senior managers within your group, experts in other areas of the firm and colleagues from around the globe

Program Overview

The Global Payments Solutions Analyst Program is an 18 month in-country program designed to provide Analysts with an opportunity to work alongside an experienced GPS team to prepare for a career in GPS. You will work closely with sales teams who cover clients from Corporates and Financial Institutions and product teams who cover payments & receipts, liquidity management, FX, commercial card and trade products. Upon completion of the program, you will be placed into one of these teams on a permanent basis.

For most countries in Asia Pacific, training begins when you will join newly-hired analysts from around the world for an intensive and highly structured few weeks to learn about our global company, its culture and all the relevant tools, techniques and working practices you’ll need to succeed. You'll also receive grounding in your chosen business area, as you develop your professional skills and team-working capabilities in the GPS Analyst Program.

On return to your local office, you will be given responsibilities immediately and will be expected to make a significant contribution to the team.

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Connecting Asia Pacific to the World

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gkUwPQtK

• Exposure to latest technology (SAP S4 HANA)
• Concrete project timeline

About the company

Our Client is an established company with offices across Asia. As part of their expansion plan in Singapore, they are looking forward to hire their SAP FICO / FI-CO Senior Specialist / Analyst to join their team.

About the job

Your responsibility involves:

• Engaging with business stakeholders, translating function specifications to technical solutions. This includes proposing new features or improvement opportunities
• Implement SAP FICO modules in an S4 HANA environment.
• Performing the role as subject matter expert for SAP FICO, this includes handling configuration and change / Incident request
• Leading SAP projects across Asia. This includes milestone planning and risk management
• Ensuring standards are adhered and compliant to GRC control procedures.
• Managing external vendors, ensuring that SLA has been adhered to

Skills and experience required

As a successful applicant, you will have at least 7 years of experience in SAP FICO. You should have implemented at least 1 end to end SAP implementation.

Candidates with exposure to SAP S4 HANA is required for this role.

Whats on offer
This is an excellent opportunity to join a leading end user environment. You will have the opportunity to lead SAP S4 HANA implemetnation within the organization across Asia.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gkUwPQtK (EA: 94C3609/ R1219669)

Roles and Responsibilities:

• Monitoring & Management of Network Security Solutions (8*5 on weekdays)
• Implement hardware, install patches and perform periodical upgrades
• Configure, maintain and manage IPSec and SSL Virtual Private Networks environments
• Support Tufin tool for incident management and reporting
• Implement Approved Policy Changes
• Create Certificates, Check the Partition and Issues New certificates
• Troubleshoot NAC Related Issues & Operations Support
• Add / Modify / Delete – Switch / Router / Wireless device to respective Plugin’s
• Continuity & Incident Mgmt. Coordination
• Implement Approved Plugins & upgrades.

Must Have:

• Palo alto Firewall
• Checkpoint Firewall
• Device installation & Upgrade

Good to Have:

• Firewall policy management and troubleshooting
• VPN troubleshooting
• Network & Incident management

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Network Technical Analyst to support our client in Singapore which is a top global investment bank.

Job Description

Performs commoditized activities which may include monitoring, event management, service requests, and engineering. Technology Services Analysts II have foundational experience in network, systems, application, access requests, production support, or security engineering, and consistently work independently in performing activities.

Your background

This role is an entry level to multiple technology positions. The individual in this role will perform commoditized activities which may include event management, level 1 incident triage, and process and change maintenance and oversight. This individual will build foundational experience in networks, systems, and production support.

Shift and hours of work:

• Each shift will be 12hrs, alternate week’s Wed will be an off day.
• Shift Pattern A: Sun to Wed
• Shift Pattern B: Wed to Sat

What you can expect

The areas of focus for the Technical Analyst includes Event Management, Incident Management, and Level I triage of networking with a primary focus on network change oversight and stability. Network exposure will include (but not limited to) routing & switching, perimeter security, traffic management, content inspection infrastructure, and emerging technologies such as Software Defined Networking. Technical Analyst are expected to have a basic understanding of networking protocols with the ability to adopt new technologies and troubleshooting methodology (including the use of proactive and reactive tools). The work is always in alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, governance and management policies set forth by the firm.

This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. At times, they may interface with various levels of senior management. Strong communication and problem-solving skills are a must. The candidate must be able to work on their own and successfully in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the individual, the department, and the firm at large.

Required Skills:

• Basic understanding of Internet protocols and networks: WAN, LAN, TCP/IP, DNS, UDP, IPv4, IPv6, BGP, OSI layers 1-7
• Basic understanding of troubleshooting methodologies for networking problems
• Basic understanding of Network Automation tools and processes
• Self-starter/self-directed, organized and detail oriented
• Strong technical acumen and analytical skills
• Excellent client interfacing skills
• Good verbal and written communication skills
• Experience aligning actions to business impact and service restoral
• Demonstrates ownership: Is accountable and can hold others accountable (professionally)
• Ability to operate with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level

Desired Skills:

• 2 or more years’ experience in Networking-related disciplines within a design, implementation, or operations role
• Basic understanding of JIRA, Confluence, Agile framework & SCRUM ceremonies
• Relevant Industry certifications in Network Technologies
• Cloud or Software Defined Networks knowledge and experience
• Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision
• Experience with SDWAN, preferred if on CloudGenix (Palo Alto)
• Experience with automation tools such as Python, Ansible, YAML or Django, API calls (to ticketing systems and network devices), and frontend web development
• Experience working in an Agile environment
• Experience of working within Financial Services (Insurance, Banking, Investment banking)
• Experience with other network technologies
• Proxy/Threat Prevention, DDI, Load Balancing, and AAA

What you will do

• Operational support of network environments:
• Switching & Routing (underlay and overlay)
• Firewall, Traffic Management, Content Inspection, and DNS
• Identify service impact, interpret monitors, dashboards, traffic captures, and logs using:
• Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon
• Cisco Nexus / ACI, Arista CloudVision, VMware vSphere
• Operational Change Oversight
• Monitor Network Master Control Room and provide “Air Traffic Control” for all Network changes
• Provide reporting and communication of change activity, including incidents that may be related to change
• Facilitate escalation to NOC and Change leadership teams
• Identify possible production failure scenarios through eyes on glass monitoring of IT infrastructure Services
• React to the failure according to business impact, and communicates with management and technical escalation
• Initiate production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed
• Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled
• Responsible for data quality and completion of incident tickets, including ensuring all impacts are accurately recorded and documented in the system of record.
• Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership
• Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action.