Job Description

As an Applications Support staff, your primary responsibility is to ensure that the projects’ software applications are functioning properly and meeting business requirements. You will work closely with vendors, business users, and other IT teams to troubleshoot issues and maintain the applications.

Job Responsibilities:

1. Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.
2. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.
3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.
4. Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.
5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.
6. Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.
7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.
8. Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.
9. Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

Requirements: 

• Strong analytical and problem-solving skills.
• Possess positive work attitude, self-motivated in a highly demanding environment.
• Excellent communication skills.
• Able to work collaboratively with a diverse group of stakeholders.
• Experience with application support tools and technologies.
• Good understanding of software development and maintenance processes.

EA Number: 11C4879

1. Market research and data analysis.

2. Develop and maintain information management models to automate the data collection process and improve reporting efficiency.

3. Participation in the execution of manganese chrome ore contracts under responsibility to ensure accuracy and completeness of execution.

4. Data entry into internal systems.

5. Assist in various internal compliance management related matters.

Requirements:

- Bachelor degree or above from recognized university.

- Familiar with Trade FInance, UCP600, ISBP, and bulk commodity trade business is preferred.

- Experience in trade execution or internship in bulk products.

- Chrome ore or manganese ore trade execution or internship experience is preferred.

- Meticulous and efficient work.

- Strong time management ability and work with strategy.

- Ability to work independently in a team.

- Strong communication skills.

- Bilingual communication required.

- Proficient in Excel/Powerpoint, ERP, OA system experience is preferred.

• Prepare and implement commercial contracts and relevant documents (including trading, hedging and shipping contracts)
• Make sure the organisation’s contracts and documents are accurate and well maintained in a systematic database

Requirements:

• Diploma in Business/Finance/Maritime or equivalent
• At least 1 years of experience in Oil Trading industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Morgan McKinley is seeking a Trade Support Analyst with an American multinational investment banking company. This role supports both Listed and OTC products across APAC markets, focusing on Equity and Equity Derivative instruments.

Key Responsibilities:

• Deliver exceptional operational support across derivative, swap, and cash equity products.
• Partner with Sales and Trading teams to resolve inquiries, investigate issues, and ensure seamless execution.
• Leverage critical thinking and problem-solving skills to address client challenges and resolve discrepancies.
• Collaborate with diverse stakeholders, including compliance, credit, legal, risk, technology, sales, and trading teams.
• Identify opportunities for process optimization and implement measures to strengthen controls and reduce operational risk.
• Contribute individually while fostering teamwork to achieve shared objectives.
• Manage regional and cross-functional projects, liaising with both internal and external partners.

Qualifications:

• Bachelor’s degree is required, with strong knowledge of financial markets and prior experience in trade support for equity derivatives, swaps, or cash products.
• At least 4-5 years of relevant experience coming from the Financial Services industry
• Comprehensive understanding of the Equity/Equity Derivatives lifecycle, including corporate actions.
• Proven ability to maintain operational standards in a fast-paced, high-volume setting.
• Strong risk and control mindset, with an awareness of potential P&L impacts and end-to-end process implications.
• Ability to identify issues, propose effective solutions, and ensure resolution.
• Demonstrated success in driving process enhancements and efficiency improvements.
• Proficiency in Microsoft Office (Excel, Word); familiarity with Bloomberg, Reuters, and corporate actions processes is advantageous.
• Technical skills such as VBA, SQL, Macros, or Alteryx are a plus.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

Business Analyst - Enterprise Document Workflow Migration

About the Role:

We are seeking a highly skilled and experienced Business Analyst to play a crucial role in the migration of our enterprise document workflow from FileNet to Siebel. This role will involve collaborating with technical teams, business stakeholders, and end-users to ensure a smooth and successful transition.

Responsibilities:

Requirements Gathering and Analysis: Elicit, analyze, and document business requirements related to the document workflow.

Identify and document functional and non-functional requirements.

Collaborate with business stakeholders to understand their needs and pain points.

Process Design and Improvement: Analyze current business processes and identify opportunities for improvement.

Design and document new processes to optimize workflow efficiency and effectiveness.

Develop process flows, data flows, and other relevant documentation.

Data Analysis and Mapping: Analyze data from the existing FileNet system to identify data migration requirements.

Develop data mapping rules and strategies to ensure accurate data migration.

Work with technical teams to ensure data integrity and consistency.

Testing and Validation: Develop test cases and test scripts to validate the functionality of the new system.

Participate in user acceptance testing (UAT) and other testing phases.

Identify and resolve defects and issues.

Change Management: Develop and implement a change management strategy to minimize disruption and maximize user adoption.

Provide training and support to end-users throughout the migration process.

Communicate effectively with stakeholders at all levels, keeping them informed of project progress and potential impacts.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Experience in business analysis and requirements gathering.

Knowledge of enterprise document workflow solutions, such as FileNet and Siebel.

Understanding of data analysis and data mapping techniques.

Proficiency in using business analysis tools and techniques.

Ability to work independently and as part of a team.

key skills:

Enterprise content management - FileNet, Migration experience, Banking domain experience, 8 to 10 years of experience with ECM-FileNet.

Senior Analyst, Actuarial

Job Summary:

This is an individual contributor role where the Senior Analyst will report to the Director and be responsible for actuarial modelling & analysis to ensure accurate & timely IFRS17 financial reporting as well as maximize value for the company. The Senior Analyst will collaborate with other sections within the Singapore team, Regional/Corporate Office/HuBS colleagues as well as work directly with the Chief Actuary. The role allows for maximum exposure to other team leaders within the Singapore actuarial team and across business functions, as well as providing excellent career development opportunities for strong candidates. This is a unique opportunity to help the Singapore business grow its presence within the High-Net-Worth market space while managing its business profitability and risk levels. We offer a competitive benefit package and actuarial exam support.

Key Responsibilities:

• Production of IFRS17 actuarial reserve, LICAT capital calculations and other management reporting deliverables for a business line to be submitted to Regional/Corporate Office during quarter close
• Conduct robust analysis into the Drivers of Earnings of the business pre and during quarter close, including collaborations with ALM, Finance, Investment and Regional/Corporate teams
• Quantifying and analyzing sensitivities of the business to identify any potential vulnerabilities, as well as collaborating with ALM, Finance, Investment and Regional/Corporate teams to implement mitigating strategies
• Building out a robust process and implementation of LICAT capital calculations, while collaborating with a Regional/Corporate Office/HuBS colleagues
• Collaborate with centralized modeling team to maintain and enhance existing and new actuarial valuation models, as well as help in implementing new product initiatives
• Collaborate with other employees to build and enhance processes to ensure efficient workflows and a strong control environment
• Conduct any ad-hoc risk quantification & analysis and contribute to mitigation strategies and alternatives.
• Additional duties as may be required from time to time by Senior Management.

Job Requirements

• Minimum of 5 years of experience in Life Insurance industry
• Actuarial exam progression with a recognized international actuarial body
• Experience with IFRS17 is preferred
• Experience with any valuation and reserve/capital framework is required
• Experience and proficiency in Microsoft Office is required
• Strong technical skills and problem-solving ability, able to work in a dynamic environment
• Strong cross team collaboration skills
• Experience with Moody’s AXIS, Pathwise, Prophet or an alternative actuarial modelling software is preferred

We offer attractive salary, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

Redwheel is an independent asset management firm with approximately $20bn AUM and 200 staff across three international offices – London, Singapore and Miami. The Emerging and Frontier Markets Team are focused on delivering long-term performance, with a diverse fund range that covers key parts of global equity markets. Our 30-strong team, some of whom have worked together for over two decades, prioritise face-to-face research to inform idea generation. This provides on-the-ground knowledge and ability to seek out a wide range of opportunities across the emerging and frontier markets spectrum.

We are seeking an Equity Analyst to join the Emerging and Frontier Markets Team based in Singapore:

Responsibilities include:

· Conducting research on companies and sharing findings with the rest of the team

· Regularly provide analysis of the team’s investment process and approach

· Engage with clients by helping them to understand the team’s investment philosophy and process through both client meetings and written analysis

· Maintaining an up-to-date knowledge of information relevant to the portfolio’s investments

· Adhering to internal compliance procedures and completing training in a timely manner

· Be an active member of the team, participating in discussions and debate

Candidate Requirements:

· 2-8 years of experience working in investment or research covering Greater China stocks in secondary markets

· A Bachelor's degree in a relevant subject. A post-graduate education (Master's degree or above) is preferred

· Experience in bottom-up fundamental analysis, company modelling and stock valuation

· Preferred to have specialty knowledge in technology hardware supply chain and/or consumer discretionary sector

· A team player who is able to articulate and debate ideas

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

The Ops Excellence and Planning Process Analyst is responsible for improving operational processes and systems to achieve the team's goals. This role involves setting engineering best practices, establishing training standards, and developing monitoring dashboards in collaboration with the OE Data Analyst.

Key Responsibilities:

• Implement changes to enhance efficiency and effectiveness.
• Identify, analyze and improve operational processes and systems.
• Establish and document engineering best practices.
• Develop and implement training programs to ensure adherence to standards.
• Collaborate with the OE Data Analyst to create and maintain performance monitoring dashboards.
• Utilize dashboards to track and analyze process performance.

• Experience in developing and implementing operational best practices.
• Familiarity with creating performance dashboards and tracking KPIs.
• Strong analytical skills with the ability to identify inefficiencies and recommend improvements.
• Experience in coding / programming will be a plus
• Proficiency in data analysis and visualization tools (e.g., Tableau, Power BI, Excel).
• Excellent organizational skills to manage multiple process improvement initiatives.
  

About the company
Our client is a renowned global reinsurance company, seeking a risk & compliance professional to join the team, reporting directly to the Head of Risk & Compliance.

About the job
You will be responsible for ensuring compliance with regulatory guidelines, providing advisory support, conducting compliance monitoring, and completing risk assessments. You will be responsible for conducting due diligence, AML, and sanction screenings ensuring alignment with MAS requirements, drafting and conducting compliance training, and reviewing internal policies. The role also involves identifying and enhancing internal controls, and managing ad-hoc projects.

Skills and experience required
At least 3-5 years of risk & compliance experience ideally in the re/insurance industry. In order to succeed, you should be analytical, possess strong business acumen, with strong regulatory knowledge. You should possess excellent communication and stakeholder management skills.

To apply online please use the 'apply' function, alternatively you may contact Lynette Lim.
(EA: 94C3609/ R1435181 )

Job Description

Domain

• Retail Consumer banking operations & contact centre
• Retail product knowledge e.g. CASA, Loans (Secured/Unsecured), Wealth & Investment.
• Knowledge of Best Practices & Service Excellence in Technology & Operation Management.

Pre-Project Capability Assessment & Transformation Planning

• Perform “As-Is” Capability Assessment, Analyse, Define and document the “To-Be” operational capabilities in line with the strategic direction
• Identify and document the opportunity for Digital Servicing, Productivity improvements using Lean principles/straight through processing and Data Driven Actionable Insights

Requirements Analysis & Elicitation

• Collaborate with BU Specialists to elicit and review business requirements
• Analyse and document the "to be" business and operations processes based on the agreed requirements and / or function points, perform impact assessment
• Responsible to analyse and define detailed functional and non-functional requirements based on business requirements
• Identify value based & outcome driven requirements and manage risks through prioritization
• Write business functional release notes and contribute to deployment plan

Team Collaboration

• Transition functional and non-functional requirements to System Analysts, and ensure a clear and complete understanding of the requirements
• Work with Test Manager to translate business requirements into test scenarios
• Facilitate / provide "Train the Trainer" on application enhancements
• Maintain up to date knowledge base related to application features and processes (subject matter expertise)

Testing & Scope Management

• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)
• Perform impact assessment and estimation for Project Change Request.

Technical Skills & Experience

• Strong business domain knowledge in retail banking
• Bachelor’s degree in engineering/ business/ finance or equivalent
• Minimum 10 years of relevant banking and/or consulting experience
• Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives
• Understanding of technology and operational processes across functions / departments in the bank/market.
• Resourceful team player
• Familiar with change management processes and project management fundamentals
• Strategic forward-thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills
• Passionate, diligent and resilient individual with ability to thrive in ambiguity
• Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
• Having experience in Digital Servicing Transformation, Customer Journey Mapping, Value Stream Mapping, working knowledge of Lean/Agile principles/practices and getting actionable insights using data will be a plus.

EA Number: 11C4879

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gFzYspmB

• Great opportunity to work for a multi billion tech giant
• Exposure to latest technology in a data center environment

About the company

Our Client is an established company with offices globally. As part of their expansion plan in Singapore, they are looking forward to hire their Network Engineer NOC / Specialist to join their team.

About the job

Your responsibility involves:

• Monitor network performance and ensure system availability and reliability.
• Respond to network alerts and resolve connectivity issues promptly.
• Conduct regular network maintenance and updates to ensure optimal performance.
• Handle network breakfix tasks such as switch replacements, link repairs, and dark fiber restorations, coordinating with technicians to perform physical work and providing remote instructions.
• Perform network troubleshooting to diagnose and resolve network issues.
• Collaborate with the IT team to improve network design and performance.
• Maintain comprehensive documentation of network configurations, issues, and resolutions.
• Support and manage network hardware, including routers, switches, and firewalls.
• Ensure security measures are in place and updated according to best practices.
• Assist in the planning and implementation of network projects and upgrades.

Skills and experience required

As a successful applicant, you will have at least 3 years of experience in network.

Candidates with exposure to VLAN, TCP/IP, BGP, OSPF and OSI will be highly preferred.

Whats on offer
This is an excellent opportunity to join an established MNC.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gFzYspmB (EA: 94C3609/ R1219669)

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide. We’re currently looking for a high caliber professional to join our team as Officer, Country Risk Analyst - Hybrid based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

The Country Risk Analyst II is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Performs industry analysis and develops domain expertise for focus industry segments including preparation of industry studies.
• Identifies and analyzes situations that create risk and legal liability for Citi, utilizing various resources such as credit reports, score cards, risk systems, and knowledge of the elements of Risk.
• Establishes and maintains consistent standards and processes in credit analysis.
• Takes responsibility for the analysis of the individual credits.
• Preparation and analysis of MAS Regulatory Reports
• Ensure timely submission of reports and responsible for being in compliance with MAS guidelines and regulations
• Support any additional queries from MAS
• Create and maintain reports and dashboards to track key performance indicators (KPIs) and identify trends.
• Identifies key risks and material changes; highlights to Risk Managers.
• Develop and implement data quality checks to ensure accuracy and consistency of data.
• Identify opportunities for process improvement and automation to increase efficiency and effectiveness of reporting.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Other duties as assigned.

Qualifications:

• 0-2 years relevant experience
• Knowledge and understanding of Accounting and Financial Concepts; Financial analysis
• Highly detailed and analytical abilities
• Business and/or product knowledge.
• Ability to exercise autonomous thinking and balanced judgement.
• Ability to work to tight deadlines.
• Ability to work in a team environment.
• Excellent communication skills.
• Proficient in SAS, Python and Microsoft office especially excel

Education:

• Bachelor’s/University degree or equivalent experience

Job Description:

IT Business Analyst

Position Purpose

To team with up the supply chain financing solutions team with Business Analyst to work on projects and application support of Connexis Supply Chain (Front Office & Back Office Application) global releases.

To work with Product Managers and Operation users from all the regions (APAC/EMEA/AMERICAS) on the requirements gathering, impact analysis and functional specifications for the enhancements and issues reported in production. CSC Business Analyst is also responsible to define the test scope of SIT, UAT, and NRT and validating test outcomes with the users and testers.

Responsibilities:

Direct Responsibilities

• To ensure the business/operational objectives of the new business requirements are well defined

• Performing systematic business analysis

• Validating business requirements to align with business/operations needs as well as IT architecture and security standards.

• Designing functional solutions & user workflows and documenting Functional Specifications.

• To walkthrough requirement and proposed solutions to all stakeholders and get it reviewed and signoff.

• To develop SIT/UAT/NRT scope and approach. To guide Testing team in writing test scenarios/cases and review to get signoff from stakeholders. To rationalize test cases when needed to match with available resources and target timeline.

• To validate SIT test results produced by testing team to signoff.

• To assist users in planning/executing UAT, analyzing defects, and defining defects priority for fix delivery by development team.

• Documenting/reviewing user manuals and release notes as required

• Assist in providing tactical/strategic solutions for new client requirements

• Assist in the conversion/migration exercise where necessary

• For production defects, perform functional analysis and propose solutions.

• Ensure Bank compliance policies and CIB ITO APAC standards/practices are strictly followed.

Contributing Responsibilities

• To participate in technical design reviews and contribute to improve overall solution offered.

Technical & Behavioral Competencies

Strong functional & business analysis skills with ability to communicate and bridge between business/operations & IT.

• Good functional experience in Supply chain/Trade Finance/Electronic invoicing applications is preferred.

• Good team player with great commitment and attitude.

• Good communication and coordination skill among multiple teams that are cross cultural and cross country.

• Ability to work independently.

• Familiar with standard formats such as XML, SWIFT, EDIFACT, ISO20022 & data transformations.

• Hands on database SQL knowledge.

• Experience in functional solutions design for large web applications and micro services, Well-versed with integrations and APIs, REST. Designing functional solutions for high volume, low latency, and high-availability and performance requirements of web applications.

• IT Design and development exposure is a definite plus.

• Good understanding and knowledge of key security subjects (SSL/TLS, PKI, Certificates) and user authentication solutions.

Specific Qualifications

• Graduate degree in IT/Computer Science or equivalent

• 10-12 years of total experience with last 4-5 years as IT Business Analyst, preferably in the domain of Trade Financing or supply chain Financing/accounts payable/accounts receivable.

• Knowledge in Agile and Waterfall SDLC mix project delivery environment with large number of stakeholders and users involved.

Retail Sales (Jewellery)

Working days: 5 days (44 hours a week)
Location: Orchard / Vivo City
Basic: $3,000 - $4,000 + Team Commission ($100-$500) + Transport allowance ($60-$70) + AWS

Job description:

• Daily store operation & housekeeping
• Inventory check
• Attending client inquiries
• Provide customer service
• Assisting client repair request and follow up on the process
• Daily opening and closing (follow company SOP)
• Cash counting
• Opening closing safe box
• Complete task assigned by manager
• Doing basic paperwork, filing & excel sales report
• Daily settlement

Requirements:

• Experienced in luxury retail OR watches & jewellery
• Able to commit retail shift hours
• Able to work in PH and weekends

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Software Engineer

5 days, 8.30pm- 5.50pm

Salary: $3500 -$4000

Location: Bedok office & client site

Job scope:

• To provide necessary post-project application software support to the client
• Troubleshoot, debug, enhance and optimise programs
• Develop new applications

Requirements:

• Candidate must possess at least a Diploma or Degree in Engineering, Computer Science/Information Technology or equivalent.
• Knowledge in Oracle PL/SQL, Oracle Pro-C programs, Unix ANSI C, visual basic.net using Visual Studio 17, Unix scripting
• At least 1 year relevant experience in end user and operation support

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Working Location: Changi , Jurong (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2800

Responsibilities:

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Responsibilities:

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications:

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

Interested applicants may choose to apply / Contact me your updated resume for our consultant to find you a suitable oppurtunities

Contact Number : +65 90839650

LIM JUN SHENG Reg No: R22104301

The Supreme HR Advisory Pte Ltd EA No: 14c7279

Desktop Support Engineer (Band 1)

Working Location: Tuas / Jurong / Changi (Client Site)
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm
Salary Range: $2,600 - $2,800

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Working Location: Changi , Jurong (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2800

Responsibilities:

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Responsibilities:

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications:

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Desktop Support Engineer (Band 1)

Working Location: Tuas / Jurong / Changi (Client Site)
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm
Salary Range: $2,600 - $2,800

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

· Deliver a 1st class Production Support service to the company's Channel’s stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team’s and your individual knowledge

· Communicate complex technical issues to business users in a language they understand

· Contribute in effective knowledge management best practices within team and organization

· Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

· Strong understanding of ITIL methodology

Key Domain/ Technical Skills:

(Indicate up to 3 areas)

· 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Software Engineering & Change Management

· Solid understanding and execution of DR & BCP

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competent in Microsoft Excel, PowerPoint and Word document

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.
• Good understanding in Die Sorter or Wafer Sorter

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Working Days: 5 days/week – 44 hrs (3 shifts)
• Salary: $2,200 to $3,100
• Potong Pasir

In this role, you will provide essential support and guidance, fostering a safe and nurturing environment for residents. This position requires individuals with experience in youth mentorship, a compassionate approach to crisis management, and a commitment to helping young people navigate their personal challenges.

If you are passionate about empowering at-risk youth and want to be a positive role model in their journey toward healing and growth, this is the perfect opportunity for you!

Responsibilities

• Carry out the daily operational duties and supervise residents in their regular activities
• Assist residents with any difficulties related to day-to-day issues at Dayspring Residential Treatment Centre and ensure their welfare and safety
• Promote discipline among the residents and be a mentor/role model to them
• Assess, respond and handle crises or conflicts
• Carry out individual therapeutic interventions based on care plans by treatment team
• Participate in providing physical, emotional, spiritual, mental, educational, and social needs of residents

Requirement

• With experience in working with youth at-risk
• With basic processing and counselling skills
• With knowledge of common issues and disorders that appears in trauma and abuse
• Willing to work on 3-shift rotations and over weekend/Public Holidays

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

• Collate and manage all the details regarding the CCTR application for the assigned business vertical
– information could span from details of systems interfacing, content of the various data being posted, data held within the application etc.
• Support user community on business queries and guidance on better usage of the system on daily BAU activities.
• Clear understanding the scope of the project, the changes associated and support the Project Manager in impact assessment. Clearly document the rationale for projects where no impact is assessed.
• For project where there is an impact, play a governance role in ensuring that the design (in terms of the level of information required from source to core processing is aligned with the strategic data flow strategy.
• Collate and rationalise all stakeholders’ requirements and walkthrough these requirements with team
• Actively partnering with the team in the solutioning process to ensure that the business solutions being implemented are thought through from a long term, standardization, design for no operations, front-end configuration perspective.
• Assess and propose appropriate testing approach and sign off criteria to stakeholders and get concurrence.
• Overall UAT management in terms of UAT timeline, batch run/ re-run and managing the tester’s testing result.
• Prepare proper documentation on the data flow, design, business solutioning and testing approach in accordance with predefined template.
• Manage end to end project life cycle including deployment plans and live verification with users.

Internal ref: 9252

Regards,

Lini

Recruitment Consultant

R22108463

Position Summary:

Coordinate responses to customer inquiries for spare parts requirements and facilitates delivery problem resolution. Coordinate collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, provisioning products or related services. Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.

Essential Job Duties and Responsibilities:

• Reviews customer purchase orders to assess requirements.
• Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
• Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
• Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
• Performs research in Cardex (ERP) to potentially resolve order issues.
• Reviews and actions open orders that are pending resolution.
• For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
• Monitors / Expedites orders with high complexity and urgency.
• Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, Return Material Authorization process, determine root cause, recommend and implement corrective actions; support Account Receivables with cash collection.
• Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.
• Performs other duties and responsibilities as assigned or required.

Basic Qualifications (Required Skills and Experience):

• Experience in Program Management and/or Customer Support
• Experience in a warehouse environment
• Strong problem-solving skills
• Excellent communication skills, both written and verbal
• Ability to work in a very fast-faced environment with a high degree of accuracy
• Ability to effectively multi-task
• Ability to manage multiple and competing priorities
• Proficient knowledge in MS Office (Excel, Word, PowerPoint) applications

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

As a technical support engineer, you’ll be part of a global team whose main focus is ensuring that Wise API integrations get an industry-leading level of assistance when they need it. You’ll work with Wise Platform enterprise partnerships and business payouts customers, Open Banking providers, and self-onboarded API users. They all depend on rapid and dedicated support: from general questions about the behaviour of an API or webhook, to acting as a first-responder for a major incident.

What you'll be doing:

• Develop a deep expertise in the Wise API products and capabilities, and solid understanding of how Wise Platform partnerships have integrated with the solution. You’ll collaborate with teams across the Wise Platform and Open Banking products to do that.

• Support the team to help contacts across all channels, primarily over email in our support queues, and also by phone in the case of critical issues for a partnership.

• Contribute significantly to troubleshooting and solving issues users report, both independently and collaboratively with engineering and commercial teams in Wise.

• Enable the rest of the team to support API users globally, by sharing and capturing knowledge and trends on the issues users are raising.