Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Responsibilities

• Administrate user accounts for network, e-mail, and other applications;
• Provide support to end users in local and regional offices around the world who are on Medpace IT equipment and software applications including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, office applications;
• Identify, research and resolve technical problems of IT equipment and software applications;
• Respond to IT tickets, telephone calls, e-mails, and requests for technical support;
• Document, track, and monitor problems to ensure timely resolutions; and
• Communicate and collaborate with a regional/global IT team members

Qualifications

• Fluent in English (both written and verbal)
• Diploma in Computer Science or Information Technology;
• At least 1 year of experience in a help desk or IT Support role; and
• Experience with Exchange Server Tools, Office 365 and other cloud based applications a plus.
• Mainly based at One-north office and open to travel to another office (Boon Keng/ Bendemeer) on ad-hoc basis

About the job

FUJIFILM Business Innovation is a global leader committed to continuously deliver innovations to customers’ businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting information and knowledge through digital transformation (DX). We have pioneered numerous technologies and accumulated expertise since our establishment in 1962, to build an environment that encourages the use of one’s creativity to maximize organizational strengths. Our portfolio includes conducting R&D, manufacturing and sales of world-class workflow solutions, IT services, and printing equipment such as digital multifunction printers (MFPs). We also offer business process outsourcing (BPO) services as well as marketing and implementation support of Enterprise Resource Planning (ERP) systems.

On 1 April 2021, we have changed the company name from Fuji Xerox to FUJIFILM Business Innovation. More than just a name change, it embodies our commitment to continue as a company that always pursues business innovation.

PURPOSE:

We are currently recruiting for Senior Business Analyst for our client engagements who will be working with the clients’ business stakeholders to identify value of their processes, assess automation opportunities, document and optimize the business processes of the clients’ departments. Responsibilities also include creation of the functional requirements and will work closely with Solution Architects and Solution Developers to ensure the implemented process supports client's functional needs.

RESPONSIBILITIES & TASKS:

• Provide functional and operational recommendations to clients’ functional teams & business stakeholders
• Review and help refine automation and process excellence business cases to optimize, improve and automate business processes to deliver the desired business outcome
• Help create an automation and business value consulting pipeline to ensure adoption of automation and process excellence capabilities to drive the “automation first and process excellence” strategy for FujiFilm clients.
• Conduct high-level assessment, create detailed As-Is process description, detailed To-Be automated process description, and define quantifiable business cases with a sound understanding of Business Process Automation (BPA) products and platform.
• Work with clients’ internal functional teams and business stakeholders to extract use cases from their existing implementations
• Collaborate with Solution Architects to create an implementation plan for the BPA solution designed and work closely with BPA Developers to support them through testing and deployment.
• Participate in workshops to help shape best fit solution for selected process area
• Interact with business stakeholders to present automation and process excellence sources of value in the chosen process areas
• Coordinate with client’s internal functional teams and business stakeholders regularly for scope clarifications.
• Identify reusable solutions to improve Fujifilm BPA solutions offering and industry blueprint
• Act as a communication bridge between FujiFilm and clients’ stakeholders
• Develop success stories and case studies for adoption of Fujifilm BPA capabilities to be shared with clients and in the industry

REQUIREMENTS:

• Bachelors or master’s degree in Computer Science, Computer Engineering, Mathematics. Management Information Systems, Finance, Accounting, Procurement, Business or related field
• Minimum 2 year of experience in process documentation/ business analysis or consultancy
• Minimum 3-5 years of overall experience in operations or process consultancy in any of the following areas: demand to quote, order to fulfillment, issue to resolution, invoice to cash, record to report, hire to retire, information/data management, sales operations, compensation.
• Experience in understanding business processes implemented in enterprise applications like Salesforce, Workday, Netsuite, Concur, Coupa, SAP, Esker etc.
• Strong conceptual and analytical skills with demonstrated outside-the-box problem-solving skills
• Experience in effectively engaging and working with a global team
• Great verbal and written communication along with presentation skills
• Strong process minded thinking, problem solver and solutions-oriented
• Working knowledge and experience in delivering at least 4 Process Improvement Projects using Frameworks such LEAN, PDCA etc yielding significant project benefits
• Thinkers and analysers - with the ability to engage with stakeholders to listen, understand and respond to their needs in rapidly changing business environments
• Certification in Business Analysis IIBA, Certification in Business Analysis for RPA e.g. UiPath is a plus
• Knowledge of RPA technologies e.g. UiPath, Blue Prism
• Experience in Agile methodology and JIRA tool hands-on, applying OCR, NLP, AI/ML etc. capabilities to enhance business process and performance is an advantage

Only shortlisted candidates will receive a response. Therefore, if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

EA License No: 11C5502

Registration No: R23115318

JOB DESCRIPTION

· Assist in training sessions for the sales team

· Conduct market trend research

· Provide admin support for the sales team

· Communicate with clients

· Update client information and track interactions

· Assist in creating sales proposal and presentations

· Maintain organized documents

· Coordinate with other departments

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Responsibilities:

• ETL: Assist in collecting, cleaning, transforming, validating and analyzing data with the purpose of understanding or making conclusions.
• Perform exploratory data analysis to uncover patterns, trends, and correlations.
• Utilize statistical methods and data visualization techniques to present findings in a clear and compelling manner.
• Support cross-functional team collaboration to understand business requirements and develop analytical solutions.
• Support ongoing projects by conducting ad-hoc analyses and providing timely insights.
• Contribute to the improvement of data quality and integrity through data validation and quality assurance processes.
• Research industry trends and best practices in data analysis and reporting.

Requirements:

• Currently pursuing a degree in Statistics, Mathematics, Computer Science, Economics, or any related field.
• Strong analytical skills with a passion for working with data.
• Proficiency in programming languages such as Python and familiarity with data visualization tools (e.g., Tableau, Power BI) is a plus.
• Detail-oriented with a proactive approach to problem-solving.
• Excellent communication skills and the ability to collaborate effectively in a team environment.
• Proactive attitude, self-motivated, and eager to learn new skills and technologies.

What will you be doing?
The Business Analyst analyzes business processes and applicable automated systems, and develops As-Is and To-Be descriptions. This individual leads requirements gathering and analysis activities, prepares and delivers written and oral communications, participates in testing activities, helps design methods and procedures for internal and external projects.

Your Responsibilities Will Include

• Elicit requirements for software development.
• Document, analyze and evaluation requirements gathered. Work out deliverables such as Functional requirements (Business Requirements Document), Use Cases, GUI, Screen and Interface designs.
• Translate technical information into business language to ensure understanding of the requirements by both technical and non-technical audiences.
• Proactively communicate and collaborate with external and internal stakeholders to analyze information needs and functional requirements.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Support the project manager and other team members in planning deliverables, scope, schedule, and other aspects of the project.

OK, I’m interested… is this the job for me?

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

Other qualities that you’ll need to be a fit for this role include:

• Background/experiences in relevant fields (Computer Science, Engineering, etc. preferred).
• Professional experience with analyzing and documenting complex business processes, software development requirements, and taxonomies.
• Professional experience with requirements gathering and analysis.
• Experience producing and analyzing As-Is and To-Be documentation.
• Strong analytical and project management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Excellent communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Familiarity with MS Office Suite (Word, Excel, PowerPoint).
• Ability to successfully engage in multiple initiatives simultaneously.
• Understanding of Microsoft SharePoint/Dynamics CRM architecture, components, and configuration preferred.
• Understanding of Internet, Intranet, Extranet and client/server architectures preferred.
• Experience supervising junior associates preferred.

WHAT WILL YOU BE DOING?

The Product Analyst is responsible for administering and facilitating excess and cost-savings opportunities with Velocity's EMSs, select OEMs, and strategic business partners. The Product Analyst will execute cross-functional strategies to match purchasing and sales opportunities with the Company’s Business Partners while adhering to the processes, policies, and procedures set forth by Velocity Electronics.

Area(s) of Responsibility

• Facilitate cost-savings and excess buy/sell opportunities
• Develop expert system skills to quickly identify and analyze opportunities
• Load and analyze lists sent by customers and suppliers to identify and communicate potential opportunities to sellers and buyers

Essential Functions

• Develop expert system skills (PLM, VMS, VIS) to quickly identify opportunities
• Actively participate in PLM, PPV, sourcing strategies, and resource development
• Analyze supply and demand files using PLM and other available tools to match opportunities and proactively push to sellers and buyers
• Highlight opportunities and assist in reconfirming vendor support
• Discover customer standard/actual pricing based on system history
• Upload customer demand lists and identify matches that generate cost saving offers
• Upload partner excess lists and identify matches that generate near-term sales & GP
• Enter all required data into VIS ERP system
• Assign requirements in VIS ERP to designated buyers
• Train and develop new PA members; grow vendor/customer base and increase sales and margin
• Provide world-class service internally and externally
• Keep track of offers sent and follow up on rebuys
• Protect proprietary, confidential, or privileged information of the company and other business partners
• Complete other duties and obligations that may arise from time to time and as requested from the company's senior management

Education

High school diploma or equivalent

Knowledge

• Computer literate and above average understanding and working knowledge of MS Excel
• Fluent in English and ability to converse and read in Mandarin as the individual will need to support our offices in China

WHAT WILL YOU BRING TO THE TEAM?

Our ideal candidate:

• Acts courageously
• Owns own outcomes
• Is amazing
• Outstanding customer service
• Attention to detail
• Organized; Ability to multitask
• Flexible and Adaptable
• Problem solver

Interested applicants, please apply via link https://grnh.se/7317edc01us

What will you be doing?
The Business Analyst analyzes business processes and applicable automated systems, and develops As-Is and To-Be descriptions. This individual leads requirements gathering and analysis activities, prepares and delivers written and oral communications, participates in testing activities, helps design methods and procedures for internal and external projects.

Your Responsibilities Will Include

• Elicit requirements for software development.
• Document, analyze and evaluation requirements gathered. Work out deliverables such as Functional requirements (Business Requirements Document), Use Cases, GUI, Screen and Interface designs.
• Translate technical information into business language to ensure understanding of the requirements by both technical and non-technical audiences.
• Proactively communicate and collaborate with external and internal stakeholders to analyze information needs and functional requirements.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Support the project manager and other team members in planning deliverables, scope, schedule, and other aspects of the project.

OK, I’m interested… is this the job for me?

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

Other qualities that you’ll need to be a fit for this role include:

• Background/experiences in relevant fields (Computer Science, Engineering, etc. preferred).
• Professional experience with analyzing and documenting complex business processes, software development requirements, and taxonomies.
• Professional experience with requirements gathering and analysis.
• Experience producing and analyzing As-Is and To-Be documentation.
• Strong analytical and project management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Excellent communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Familiarity with MS Office Suite (Word, Excel, PowerPoint).
• Ability to successfully engage in multiple initiatives simultaneously.
• Understanding of Microsoft SharePoint/Dynamics CRM architecture, components, and configuration preferred.
• Understanding of Internet, Intranet, Extranet and client/server architectures preferred.
• Experience supervising junior associates preferred.

Working alongside a clinical environment, you will be involved in preparation together with the team for a long-term vision, tactical goals, as well as meticulous planning. Being under a high importance function treatment company, your role plays a significant part in ensuring all matters are in good hands and well taken care for.

You are required to play an active support role in ensuring key performance objectives are met which include the continuous and uninterrupted operations of clinics, office, fixtures & fittings, and all infrastructural assets and facilities but not limited to the timely replacement of items.

Requirements

• Minimum Diploma in Engineering/Building Services/M&E or similar discipline
• Basic knowledge in Building systems such as Heating, ventilation and air conditioning systems, fire protection systems.
• Fresh Graduates are encouraged
• Able to multi-task and work in fast-paced environment
• Support of Executive in daily roles and programmers, reporting line will be to the Operations Manager
• Liaise with service partners and contractors
• Able to travel in-between clinics for ad-hoc works (Biopolis & Lucky Plaza)
• Good communication and Interpersonal skills
• Be a team-player, willing to work in a 5.5-day work week

RESPONSIBILITIES

• Provide expert advice to on-board new users to NSCC’s systems.
• Engage with new researchers, communities and disciplines with data-intensive computing.
• Translate user requirements into optimal computational work plans.
• Assist in the design of NSCC's HPC systems, including benchmarking NSCC workloads on various platforms and recommending the most suitable architecture for the research community.
• Design and implement scalable and performant HPC software infrastructure with ease of maintenance.
• Analyse system and user job data for efficient resource allocations and management.
• Profile and optimise the user applications and workflow on the NSCC's HPC systems.
• Develop HPC utility and automated testing tools for NSCC's HPC systems.
• Develop HPC user guide and best practice guide documents for NSCC's HPC systems.

QUALIFICATIONS

• Master or Bachelor degree in the field of computer science, computer engineering, or other relevant areas.
• Proven working knowledge of HPC system and software.
• Experience with HPC development toolchain and scientific application software stack (GCC, oneAPI, AOCC, AOCL, MPI, CUDA, HDF5, NetCDF, MKL, and FFTW) for building HPC software is essential, knowledge in using Spack or EasyBuild is a plus.
• Strong programming skills in C, C++, and Python, familiar with Fortran programming is a plus.
• Good knowledge and experience in HPC performance optimization and troubleshooting.
• Familiar with HPC job schedulers (PBS or SLURM), OpenMP & MPI, and container technologies (Docker or Singularity).
• Familiar with scripting languages, Linux and HPC profiler & debugger tools e.g. AWK, Bash, Perl, Conda, GDB, Git and IPM.
• Familiar with HPC storage e.g. GPFS and Lustre.
• Demonstrated good team play spirit and high-level problem solving skills.
• Demonstrated effective communication skill including the ability to articulate technical concepts to a diverse range of clients.
• Demonstrated ability & willingness to contribute novel ideas and approaches in support of research community.
• To be considered for a senior position, the candidate should have at least 3 years of relevant experience in a similar position and environment.
• Familiar with AI software stack (PyTorch and Tensorflow) and programming is a plus.
• Familiar with database technology (MySQL, Cassandra, etcd, MongoDB and Redis) and programming is a plus.
• Good knowledge and experience in HPC analysis and data analytics is a plus.

Brief Description:

Join our dynamic IT department at AmSpec Singapore, where we ensure operational excellence across our global enterprise. We are seeking a knowledgeable IT Support Specialist with expertise in desktop support, networking, and system administration. This role is crucial in maintaining our IT infrastructure and supporting our workforce of 300 employees. You will be instrumental in resolving complex technical issues, enhancing our IT capabilities, and working closely with our corporate centralized IT departments to support local users.

Reports directly to the IT Director based in Europe, who also manages our teams in Spain, India, the Middle East, and the Netherlands, this position requires effective collaboration within a culturally diverse and geographically dispersed team.

Responsibilities:

• Provide second-level technical support for end-users, addressing issues related to desktop systems, software, hardware, and peripherals.
• Troubleshoot network problems, including issues related to switches, firewalls, and NAS devices.
• Develop and maintain scripts using PowerShell to automate routine tasks and streamline system operations.
• Assist in the administration and support of SharePoint environments.
• Collaborate with team members to implement new technology solutions and improve existing processes.
• Document troubleshooting procedures and maintenance logs.
• Train users and staff on new technologies and IT procedures.
• Work closely with centralized corporate IT departments and regional teams to ensure cohesive support and operations across the enterprise.
• Other duties as assigned.

Requirements:

• Bachelor’s Degree in Information Technology, Computer Science, or a related field (preferred but not required).
• Certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Expert (MCSE), or similar.
• 2-5 years of experience in IT support within a midsize to large organization with prior experience in a global enterprise environment.
• Strong knowledge of desktop and server operating systems, including Windows and MacOS.
• Experience with network troubleshooting and basic administration (knowledge of switches, firewalls, and NAS storage systems).
• Proficient in scripting with PowerShell to automate tasks and manage systems.
• Familiarity with SharePoint administration and troubleshooting.
• Experience with using a ticket system, preferably osTicket.
• Excellent problem-solving skills and the ability to manage multiple tasks simultaneously.
• Strong communication and interpersonal skills, capable of working effectively in a diverse, global team environment.
• Excellent knowledge in Microsoft Office / platform (especially Excel Macro, VBA, Access, SharePoint and Power BI).
• Good technical writing and verbal communication skills.
• Good analytical, logical thinking and problem-solving skills.
• Team player.

What We Offer:

• A dynamic, supportive, and technology-driven work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.

Qualified or interested candidates, please submit your updated resume in MS Word / PDF format to [email protected]

We regret to inform you that only shortlisted candidates will be notified.

Please include the following in your resume (if any): -

• Last drawn / current and expected salary.
• Reason(s) for leaving previous / current company.
• Education background.
• Work experience in point forms.

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Working Location: Central

Working hours: 10am to 6pm (Monday to Friday)

Your role:

• Serve as a point of contact for internal and external stakeholders, addressing inquiries, concerns, and requests in a timely and professional manner
• Provide administrative support to project teams, including document management, meeting coordination, and communication facilitation
• Assist in project documentation, including drafting project plans, status reports, and meeting minutes
• Maintain accurate records and databases, ensuring data integrity and confidentiality
• Compile and analyze data, generate reports, and prepare presentations to support decision-making and business planning activities
• Monitor key performance indicators (KPIs) and metrics to track operational performance and identify areas for improvement
• Coordinate and facilitate internal meetings, workshops, and events, including logistics planning, venue arrangements, and catering services
• Assist in the implementation and execution of operational processes, procedures, and policies to ensure efficiency and compliance with organizational standards
• Collaborate with cross-functional teams to address operational issues, resolve conflicts, and optimize workflows
• Provide administrative support to senior management and department heads, including calendar management, scheduling meetings, preparing agendas, and coordinating travel arrangements

Requirements

• Minimum Diploma and above
• Prior experience in the marketing field will be an advantage
• Results-oriented, ambitious and positive working attitude

EA Reg Number: R2094147

EA License Number: 22C1278

Working Location: Central

Working hours: 10am to 6pm (Monday to Friday)

Your role:

• Collaborate with marketing team members to develop data-driven strategies and tactics to achieve campaign objectives and goals
• Conduct market research, competitor analysis, and customer segmentation studies to support marketing initiatives
• Analyze web traffic metrics and suggest solutions to boost web presence
• Monitor SEO/SEM, marketing and sales performance metrics to forecast trends
• Build strong clients relationships through social media interaction
• Analyze customer behavior, preferences, and engagement patterns to gain insights into customer journeys and decision-making processes
• Provide recommendations for improving customer acquisition, retention, and loyalty based on data-driven insights

Requirements

• Minimum Diploma and above
• Prior experience in the marketing field will be an advantage
• Results-oriented, ambitious and positive working attitude

EA Reg Number: R2094147

EA License Number: 22C1278

Job Description

WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Service Desk Support Consultant (Level 1) plays an important role in making sure that happens, as the frontline member of the team. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L1) can turn to the Level 2and Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Ensure all calls, chats are answered and all emails are responded in a timely manner.
• Ensure all issues are properly logged into the ITSM portal.
• Perform initial classification/prioritization of the incidents.
• Perform first level triage and troubleshooting on all reported issues, ask customers targeted questions to quickly understand the precise root of the issue.
• Refer to internal Knowledge Base or resources to provide accurate technical solutions.
• Provide First Call Resolution (FCR) technical support via phone, email or chat.
• If unable to resolve, escalation to next level resolver group and keeping client informed.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Furnish timely updates to customers on the status of outstanding incidents within targeted Service Levels (SLA).
• Prioritize and manage several open incidents at one time.
• Maintain ownership of incidents and follow-up with client on reported issues until closure.
• Manage customer expectations and notify Team Lead/Service Delivery Manager in the event of unusual surge in calls of a specific nature.
• Prepare accurate and timely reports.
• Maintain jovial relationships with clients.
• Contribute knowledge articles and maintain documentations for known errors/on-site processes.
• Collaborate with the internal IT team to communicate to the client the status of their ticket every step of the way, notifying them of any changes or outages related to their issue.
• Escalate tickets that require the Service Delivery Manager or Technical Manager support.
• Identify, communicate and mitigate potential risks to the Service Delivery Manager and clients.
• Act as the Monitoring Center for internal infrastructure, monitoring via dashboards and escalating appropriately to Level 2 or Level 3 team for remediation.

Requirements

• Diploma in IT or Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System or the equivalent).
• ITIL v4 or other IT-related certifications will be an advantage.
• At least 1 to 2 years’ work experiences as an IT Service Desk Analyst, Technical Support Engineer, Desktop Support Engineer or similar roles.
• Familiarity in providing support via remote desktop applications.
• Hands-on experience with Windows/Linux OS environments.
• Basic experience in managing Active Directory, M365, VPN, Network or virtual computing infrastructure.
• Basic knowledge of cloud concepts and network infrastructure.
• Good understanding of computer systems (hardware and software), monitoring tools, mobile devices and other tech products.
• Intermediate knowledge on using Microsoft Office suite (e.g. MS Excel, MS Outlook, MS SharePoint etc)
• Excellent ability to diagnose, identify and troubleshoot technical issues.
• Excellent problem-solving and communication skills.
• Excellent time management and task prioritisation skills.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

Job Description

WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens, as the next line of support to our Level 2 Technical Consultants. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

The Senior Technical Support Consultant (Level 3) handles escalated support requests from Technical Support Consultant (Level 2) where they can’t handle as well as any projects that require on-site implementation. As such, the role requires the candidate to be vastly exposed to Active Directory, server, network, Exchange or any cloud infrastructure administration.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When help is needed the Senior Technical Support Consultant (Level 3) can turn to the Team Leads and Technical Manager for guidance and support.

Responsibilities

• Able to function on 24 by 7, standby mode for our Level 2 teams.
• Delight our clients with a friendly, quick and helpful experience.
• Use our ITSM Portal to work on and resolve escalated Incidents and Service Requests from the Service Desk or Level 2 team.
• Work with Level 1 and Level 2 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to heir issue.
• Split tickets that have several issues into their own individual ticket.
• Managing and recording all work through our ITSM portal.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Responsible for Level 3 support and escalations for Network and System issues.
• Assist the Client with advanced remote or on-site troubleshooting.
• Assist the Client with on-site installation/implementation & removal of equipment.
• Configure and manage virtual computing systems.
• Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
• Monitor network and systems to ensure optimum performance, reliability and availability.
• Monitor Systems resource utilisation for trending and for capacity planning purposes.
• Work closely with internal and external teams for problem resolution.
• Work closely with product vendor for a resolution in the event a Level 4 escalation is required.
• Perform maintenance and upgrades of systems and networks.
• Adhere to policies on change management to ensure success of such projects.
• Implement security measures and ensure that policies are followed as part of governance.
• On-Site Hardware Maintenance and Support.
• Make sure that Client Documentation in well maintained.
• Collaborate with the Solutions Architect when implementing new infrastructure or solutions for clients.
• Collaborate with Projects team from time to time, to assist with project implementations on-site.
• Create and maintain documentation for on-site processes.
• Escalate tickets that require Team Leads or Technical Manager support.
• Identify, Communicate and Mitigate potential risks to the Technical Manager and Clients.
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher.
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
• Follow all our Security Procedures and keeping a vigilant eye for Security Issues.
• Identify opportunities for improvement and make constructive suggestions for change.
• Contribute to the process of innovative change effectively.
• Undertake other duties as required by the Service Delivery Manager.

Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) or higher.
• CCNA, Microsoft, Fortinet, VMWare or other IT certification would be an advantage.
• At least 4 to 6 years of hands-on experience in Active Directory, servers and network device configuration and troubleshooting, as well as systems and OS support.
• Proven work experience as a Server Engineer, Network Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Hands-on experience with Windows/Linux OS environments.
• Good understanding of computer systems, mobile devices and other tech products.
• Good knowledge of cloud concepts and networking.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Excellent attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

At One World International School (OWIS), we are looking for passionate, adaptable educators who enjoy teaching students from diverse cultures. OWIS provides an individualised approach to learning that nurtures every aspect of child development. In addition to versatile learning spaces and a variety of extracurricular activities, we offer rigorous curricula that prepare students to be future innovators and leaders. We're an IB Primary Years Programme (PYP) World School, a Cambridge International School and an IBDP School. All teaching positions require a high proficiency in spoken and written English, a degree, teaching qualifications and ICT literacy.

Overall Responsibilities

• Provide specific intervention methods to the children in the areas of academic, behaviour learning, social and communication skills.
• Provide push-in/pull-out one-on-one/small group specialist remedial intervention in literacy and numeracy.
• Assess and monitor the progress of learners and set goals for improvement, including report writing.
• Assess, interpret and formulate individualised learning plans.
• Works cooperatively with all educators and families to support children’s learning and development.
• Prepares and updates lesson plans, reports, for students on the learning cycle.
• Manage clear and precise parent interaction.
• Participate in parent interaction and maintain clear and verifiable records of agreements.
• Engage with school teams to contribute to the safe and seamless running of the organisation.
• Take up extra-curricular activities. Be a part of school events, assemblies, staff training, meetings etc.
• Promote the health and safety of assigned classes.

Requirements

• Minimum two (2) years of relevant full-time learning support experience as a qualified teacher.
• Candidates must at least possess a Bachelor's degree in Education and qualifications in learning support/learning difficulties/dyslexia teaching and certification and/or membership with local/international professional bodies.
• Familiar with common learning support/remedial/reading intervention programs, theories, tools and methodologies for identification and assessments.
• Must have strong knowledge and experience of the IB PYP curriculum and integration of learning.
• Experience in an international school environment (preferred).

Location: Punggol

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Job Description
WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Technical Support Consultant (L2) plays a crucial role in making sure that happens, as the next line of support to our Service Desk. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

The Technical Support Consultant (L2) provides Tier 2 support to our clients; handling escalated support requests from Service Desk Support Consultant (Level 1), as well as any projects that require on-site troubleshooting, installations or implementations. As such, the role requires the candidate to be fairly exposed to Active Directory, server, network, Exchange or any cloud infrastructure administration.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L2) can turn to the Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Delight our clients with a friendly, quick and helpful experience.
• Use our ITSM Portal to work on and resolve escalated Incidents and Service Requests from the Service Desk or Level 2 team.
• Work with Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.
• Assist the client with remote or on-site troubleshooting activities.
• Assist the client with on-site installation/implementation & removal of equipment.
• Managing and recording all work through our ITSM portal.
• Split tickets that have several issues into their own individual tickets to ensure linear tracking and resolution.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Escalate tickets that require Team Lead or Technical Manager support.
• On-site hardware maintenance and support.
• Create and maintain documentations for on-site processes.
• Make sure that client documentations are well maintained.
• Collaborate with Projects team from time to time, to assist with project implementations on-site.
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and clients.
• Adhere to the schedules provided by the Team Leads or Service Delivery Manager.
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
• Follow all our Security Procedures and keeping a vigilant eye for Security Issues.
• Identify opportunities for improvement and make constructive suggestions for change.
• Contribute to the process of innovative change effectively.
• Undertake other duties as required by the Team Lead or Service Delivery Manager.

Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent).
• ITIL v4 certification will be an advantage.
• CCNA, Microsoft certifications, VMWare or Fortinet certifications will be an advantage.
• At least 2 to 3 years’ work experience as a Level 2 Technical Support Engineer, Desktop Support Engineer, IT Service Desk Engineer or similar roles.
• Hands-on experience with Windows/Linux OS environments.
• Hands-on experience in managing Active Directory, M365, MS Exchange, Storage, VPN, Network or virtual computing infrastructure.
• Good understanding of computer systems, mobile devices and other tech products.
• Good knowledge of cloud concepts and networking.
• Excellent ability to diagnose and troubleshoot basic to intermediate technical issues.
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

Main Responsibilities

• Delivery of comprehensive business analysis to provide solutions for business needs.
• Work with the project team including product owner, senior developers, architects, BA’s to deliver business requirements and improve business processes and systems.
• Work closely with stakeholders to define requirement and various artifacts around application development or enhancement.
• Specification of business rules for regulatory reporting, business operations and transformations.
• Functional design and testing of solutions.
• Maintenance and promotion of best practices around the data dictionary of the bank
• Interaction with developers to define implementation specs
• Interaction with other IT teams to explain and communicate on Data services
• Assisting with the daily operations through scrum, Jira and Kanban, techniques.

Qualifications and Profile

• Strong Communication to bring consensus on requirement.
• Strong functional knowledge of financial product & regulatory reporting
• Knowledge on the MIFID2/SFTR/EMIR / any APAC transaction regulatory reporting principles is desirable.
• Experience of capital market processes, e.g. Pricing, Sales/Trader workflow, etc
• Exposure to microservcies based architecture, Kibana, Collibra is a plus
• Strong problem solving skills with ability to think out of box.
• Excellent communications and proven documentation capabilities.
• Skilled in Data analysis using database queries (Sql/Oracle/Sybase),TSQL
• A knowledge of FPML & XML/XSLT/XPath would be an added advantage

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

PRODUCT AREA

The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.

JOB DESCRIPTION

Financial Analysts ensure that Google makes sound financial decisions. As a Financial Analyst, your work, whether it's modeling business scenarios or tracking performance metrics, is used by our leaders to make strategic company decisions. While working on multiple projects at a time, you are focused on the details while finding creative ways to solve big picture challenges.

Qualifications

JOB RESPONSIBILITIES

• Analyze the effectiveness of marketing campaigns, derive insights, and develop high-impact recommendations for executive business leaders.
• Partner with cross-functional teams to drive strategic Go-to-Market product plans.
• Develop tools and data infrastructure to explain spending activity and effectiveness across different initiatives to a range of audiences.
• Design, implement, and maintain good governance processes for managing expenditures and risk.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Business, Finance, Economics, Statistics, or another quantitative field, or equivalent practical experience.
• 2 years of experience in financial planning and analysis, consulting, or a related function, or an advanced degree.
• Experience with SQL, R, Python or other programming/scripting languages to manipulate data sets.

PREFERRED QUALIFICATIONS

• Experience with building financial reporting, produce analysis, implementing scalable monitoring, and implementing reporting solutions.
• Experience in developing strategies in fast-paced competitive environments and excellent business judgment for resource allocation decisions to achieve the desired business outcome.
• Experience planning and managing at both the strategic and operational level.
• Understanding of marketing ROI (e.g., LTV, CAC), fundamental corporate finance principles, and general accounting concepts.
• Ability to multitask in a fast-paced, constantly evolving environment and be detail-oriented, organized, and strategically-focused.
• Ability to work with data to produce analysis, influencing decision making with numerical analysis and generating insights.

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Finance Analyst (Ethlas)

We are seeking a highly skilled Finance Analyst with a background in economics, finance, or mathematics, and a strong interest in Web3 technologies, specifically tokenomics design. As a Finance Analyst specializing in tokenomics design and financial planning, you will play a pivotal role in managing the financial operations of our company, with a focus on optimizing token economies and incentive structures for our Web3 projects. This position offers an exciting opportunity to apply your finance expertise in the context of decentralized finance (DeFi) and blockchain technology.

Responsibilities:

Financial Planning:

• Conduct month-end reconciliations, including bank statements, accounts receivable, and accounts payable.
• Manage payroll processing and ensure accuracy in employee compensation.
• Prepare operational expense projections and budget forecasts.
• Manage company treasury, including cash flow management and liquidity planning.
• Collaborate with cross-functional teams to develop and maintain financial models for business planning and decision-making.

Tokenomics Design:

• Lead the design and optimization of token economies for our Web3 projects.
• Conduct research on decentralized finance (DeFi) protocols and admission criteria.
• Analyze existing tokenomics models and propose restructuring strategies to optimize incentives and align with project goals.
• Work closely with the Chief Financial Officer (CFO) to integrate tokenomics into overall financial planning and strategy.
• Develop a deep understanding of project whitepapers and protocols to inform tokenomics design decisions.

Financial Analysis and Reporting:

• Prepare financial reports and analyses to support decision-making by senior management and stakeholders.
• Monitor key financial metrics and provide insights on performance trends and variances.
• Assist in the preparation of investor presentations and financial disclosures.

Requirements:

• Bachelor's degree in Economics, Finance, Mathematics, or a related field. Advanced degree or professional certification (e.g., CFA, CPA) is a plus.
• 2-5 years of experience in finance, preferably with exposure to financial planning, analysis, and treasury management.
• Strong interest in Web3 technologies and decentralized finance (DeFi), with knowledge of tokenomics concepts and blockchain ecosystems.
• Proficiency in Microsoft Excel and financial modeling techniques. Experience with financial planning software is desirable.
• Excellent analytical skills with a keen attention to detail and accuracy.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Self-motivated and proactive with the ability to work independently and prioritize tasks effectively.
• Ability to adapt to a fast-paced and evolving environment, with a willingness to learn and embrace new technologies and concepts.

Join our Ethlas team and contribute to shaping the future of decentralized finance through innovative tokenomics design and financial planning solutions!

We are seeking a highly motivated and forward-looking individual with expertise in Business Intelligence (BI) development to join our team as a Senior BI Data Analyst. This position offers an exciting opportunity to lead BI initiatives, and leverage data insights to drive business growth and organizational excellence.

Key Responsibilities

BI Development:

• Lead the design, development, and maintenance of BI solutions, including reports, dashboards, and data visualizations, to track Key Performance Indicators (KPI) and support business objectives.

• Collaborate with stakeholders to gather business requirements and translate them into actionable insights and data-driven solutions.

• Perform data analysis, data modelling, and data integration tasks to ensure accuracy and completeness of BI solutions.

Data Analysis and Reporting:

• Conduct in-depth data analysis to uncover trends and insights to drive business performance and inform decision-making.

• Develop and deliver custom reports, ad-hoc analyses, and executive presentations to key stakeholders across the organization.

• Provide actionable recommendations based on data findings to support strategic planning, process improvement and optimization initiatives.

Qualifications

• Bachelor's Degree in Computer Science, Statistics, or related field.

• 5 – 8 years’ experience in BI development, data analysis, and data visualization

• Proficiency in Power BI, or similar.

• Experience with data warehousing concepts, data engineering, ETL processes.

• Knowledge of SQL and/or Python programming, advanced analytics techniques, predictive modelling, and machine learning algorithms.

• Experience with Salesforce CRM administration or development is a plus.

• Strong analytical and problem-solving skills, with the ability to identify business questions, analyse data, and develop actionable recommendations.

Responsibilities:

Controlling & Reporting for the Fixed Assets & Capex

• Main contact for all the Fixed Assets & Capex related topics
• Responsible for monthly closing & reporting
• Perform Actual vs Budget/Reforecast Depreciation analysis on monthly basic
• Liaise with various users on the Quarterly Capitalization exercise and compare the Actual Capitalization amount with Budget/Reforecast
• Liaise with users for any Disposal of Fixed Assets
• Continue to improve the Capitalization/Disposal Process & align with Group’s policy/process
• Liaise with Group & various users to manage the Quarterly Capex Dry Run (including validating the Projects’ ROI, verifying the projects to budget/Reforecast, & scheduling the meeting)
• On time Creation of New Deliverables
• Closely Monitor the Project Code Budget Utilization (Actual vs Approved Capex) & Provide the Project Code Status Reports (New Report to be Created)
• Keep tracking the Capex Cash Out against Budget/ Reforecast and pay attention on Prepayment request
• Continue to improve the Capex Cashout forecast with various users & provide the Cash forecast amount to the Accounting Team
• Checking the PR/PO for Capex on daily basic & follow up the issues accordingly
• Maintaining the Fixed Assets Register, Addition listing, PPE Schedule, Reconciliation & SOP
• Provide the Fixed Assets data for all the relevant Surveys
• In the context of growing activities for current site & on-going building construction for the expansion of site, continue to improve, monitor & report the Fixed Assets & Capex status

Controlling & Reporting for the SG&A Function

• Main contact for all the SG&A Function related topics
• Responsible for monthly closing & reporting
• Perform Actual vs Budget/Reforecast analysis for SG&A Function on monthly basic
• Checking the PR/PO for SG&A Function on daily basic & follow up the issues accordingly
• Prepare monthly Management Reports
• Maintaining the SOP

Assisting in the Budgeting, EDB Grant Projects, Bank Financing & Audit

• Participating in the Annual Budgeting/Reforecast exercise
• Support the Team and provide relevant supporting documents for the Grant submission
• Support the Team for the Bank Financing related to Fixed Assets
• Involve in the Internal and External Audit

Requirements:

• Possess a Degree in Accountancy, ACCA or equivalent
• At least 4 -5 years of relevant working experiences in Accounting or FP&A
• Proficient in Microsoft Office especially Excel is a must
• Strong problem-solving skill, independent team player and good interpersonal skills
• Initiative, responsible, and positive attitude
• Meticulous and able to work in a fast-paced environment
• Proficiency in Oracle R12.2 accounting system or Hyperion Financial Management would be advantageous
• Prior experience in EBD Grant Projects, Audit or MNC manufacturing environment would be advantageous