Job Description & Requirements

Mandatory Skills :-

• Experience in one or more of the following: Python/Java.
• Very good analytical and problem-solving skills with good understanding of technical risks emerging out of architecture decisions.
• Experience with developing applications and setting up automations in a Linux environment, with sound knowledge of algorithms, data structures, complexity analysis and software design.
• Development skills with experience in real time, distributed and highly secured environments.
• Experience with developing test cases and ensuring appropriate test coverage through unit and automated testing.
• Experience with CI/CD pipelines and release strategies

Requirements :-

• Highly motivated, pro-active and capable of working under pressure without compromising development processes and productivity.
• Strong, committed and reliable team player, able to take direction but also willing to contribute to discussions on design and strategy.
• Possess strong interpersonal and communication skills to be able to deal with and form good relationships with the business and other technology groups through day to day support and project work
• Interest in financial technologies, new technology tools and the ability to learn.
• Ability to debug and optimize code and to automate routine tasks.
• Systematic problem-solving approach coupled with effective communication skills and a sense of ownership and drive.

The Role Responsibilities

Trade & Working Capital is an integral part of the Bank’s DNA. As a network-driven Trade bank, we support vast international trading networks across a large range of commodities, markets, and specialisms – helping millions of people, clients and businesses achieve their financial aspirations. Our uniqueness is our distinctive network that stretches across core emerging markets with onshore Trade solutions in 42 markets across Asia, Africa, the Middle East and beyond.

Trade & Working Capital, within Transaction Banking, is grounded in the Bank’s strategic priorities through delivering customer value, driving productivity, optimizing cost efficiencies, facilitating #simplefasterbetter, and living the valued behaviours. In addition, we have set an ambitious strategy to grow the Trade & Working Capital franchise to a US$2 billion and beyond business.

To get things done faster to support this growth, a core team of product managers serving as Product Initiatives Leads for Trade will, on a rolling basis, drive selected high-impact and high-visibility group or regional initiative(s) under Trade’s core priorities that will help move the needle in reaching our Trade goals. This role requires an individual with a ‘can-do’ attitude to support the Product Initiative Leads for the end-to-end execution and commercialization of Trade initiatives, and when the time comes, to also lead selected initiatives. Ability to collaborate with other stakeholders is essential, as the team works closely with key stakeholders within the bank, from Global/Regional Trade product heads, to RFOs, to key counterparts from Sales and Operations teams.

We are looking for an individual who can operate in new (often ambiguous) areas, can provide critical thinking, problem solving and drive execution of the product initiatives.

Responsibilities

• Work closely to support Product Initiative Leads to deliver an end-to-end solution for each Trade initiative, including establishing a strategy, business case, address Trade product specific nuances, execution plan and actual execution of agreed scope of initiatives
• Apply a “client-first” lens while considering speed to value, time-to-market and cost-benefit trade offs
• Able to think holistically, thoroughly, and strategically in order to support the team in defining the project scope, system/process/people requirements & work with the lead product manager and frontline teams to deliver commercial outcomes.
• Assist in requirements/scoping, end-to-end product & process flows, interface requirements, risk impacts, and clearly articulate these flows and processes to the relevant stakeholders
• Engage and work with various stakeholders within the team, and outside the team

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Global Head, Trade & Working Capital
• Head, Trade Initiatives & Business Enablement
• Global Trade Product Heads
• Head, Trade Product Development
• Regional Trade Product Heads
• TB Business Change & Enablement
• TB Sales
• Trade COO
• Trade CIO
• Group Process owners
• Functional Partners including TB Risk, CFCC, HR, Finance, Legal, GIA

Our Ideal Candidate

• Trade product knowledge, with past experience in Trade product management or sales a strong plus (Documentary Trade (LCs, Guarantees, Collections), Receivables Finance, Supplier Finance etc.)
• 3+ years experience in banking or management consulting firm.
• Project management experience is a plus
• Excellent knowledge of MS Office - Microsoft PowerPoint and Excel
• A team player: multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources.
• Strong problem-solving and critical-thinking skills; data analysis and ability to steer through ambiguity and determine proper course or methodology without direction or supervision.
• Solid organizational skills and ability to produce clear, concise, relevant and accurate documentation based on captured requirements and information gathered from stakeholders
• Excellent time management and organizational skills; the ability to manage conflicting priorities and multi-task effectively; and communicate current status and tasks to management.
• Ability to prioritise issues within a large, rapidly changing environment and manage a wide variety/ high volume of tasks while maintaining quality delivery.
• A results-driven professional. Takes ownership to deliver, with a high level of flexibility and a preparedness to ‘roll up his/ her sleeves’ to get the job done. Proven success in holding individuals accountable for progress against agreed deliverables.
• A proven ability to work independently, solve problems and make balanced judgments / decisions
• Confident and courageous to raise/ escalate issues in a pro-active, professional, and timely manner
• Demonstrates understanding of and commitment to the Group’s core values
• Willingness to Travel as required
• Licences and Certifications/ accreditations: CDCS, CTFP, GTC, PMP, ACP, or related Trade or Project Management a strong plus

Role Specific Technical Competencies

• Trade Finance products
• Project Management
• Stakeholder Management
• Communications (including MS PowerPoint)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

About the job

As a member of the Business Navigation team, you will play a key role in providing financial analysis and lead the staff optimisation process to deliver to the needs of the store. You will be involved in the staff planning, budgeting, and forecasting processes, translating the store’s strategies and goals into performance measurements through analysis and benchmarking. Working with multiple functions across the business, this is a highly visible role that represents a great opportunity to develop a thorough understanding of IKEA commercial operations.

Your assignment

Financial analysis

• Having the full understanding of the store’s P&L, and support the Store Business Navigation Manager in steering actions to provide store in shape as new, reducing costs while considering all impacts on the store’s P&L.
• Support the budgeting and forecasting process through close follow-up of the P&L and provide regular updates and recommendations to store management on the store’s financial position.
• Identify, assess, and translate key industry trends into emerging risks and strategic business opportunities that shape the trajectory of our commercial opportunities.
• Provide relevant and user-friendly business information on the store’s performance KPIs through dynamic reports. You influence with data, and articulate key insights to the store management team to drive sound business decision making.
• Responsible for timely and accurate closing of the monthly account, and all necessary procedures for monthly closing and annual closing while ensuring compliance with IKEA accounting standard, legal, tax, and statutory compliance in Singapore.
• Support the correct procurement of indirect material by requesting and comparing supplier quotations, performing periodic reviews on contract management and supervision to ensure purchases are compliant to procurement principles and IWAY standards.

Staff Planning

• Support the staff planning process through analysis on productivity/ efficiency drivers to maximizing resource availability and skills across all departments.
• Responsible for following up on the staff planning process from budgeting and forecasting and reporting, taking commercial influences taken into consideration.
• Identifying and escalating when the schedule for actual hours exceeds the financial framework and possible improvements in the process for the store are identified.
• Contribute to the deliverables of objectives in the store staffing approach with close follow up on staff planning and related retail KPIs with accurate reporting.
• Responsible for safeguarding the stores complete staff planning process and performance and advising managers in ways to maximize resource availability.

Your profile

• A professional with minimum 6 years of strong FP&A experience and business acumen and feels invigorated by a fast-paced and dynamic environment.
• A globally recognised professional accounting qualification, e.g. CPA, ACCA, CIMA, etc., is preferred.
• Strong communication skills with the ability to present financial information to non-financial stakeholders.
• Ability to influence and galvanizing others to follow you toward a solution.
• Process driven, results-oriented with excellent analytical capability and critical thinking skills.
• Meticulous with strong attention to details and good follow-up skills.   
• Strong interpersonal skills with ability to work collaboratively and effectively with multi-cultural business partners and stakeholders, within cross-functional teams in a matrix organization.
• Experience in ERP or financial reporting systems like TM1, MVBC, Qilkview.
• A retailer who contributes towards the business through actions and presence including weekends, public holidays, and on rotating shifts.

Responsibilities

• Responsible for the definition of requirements, including the creation and maintenance of Business Requirements, Detailed Specification documents and subsequent traceability to their corresponding Business Requirements
• Create and execute project work plans, incorporating people, process, and technology change across the Group
• Revision, as appropriate, to meet changing needs and requirements; identify resources required to deliver project and assign individual responsibilities; manage day-to-day operational aspects of a project and scope and produce financial forecasts/estimates
• Ability to determine red flags and judge the need for issue
• Able to meet timelines and turn around completed cases to meet service level agreements without compromising on quality

Skills/Requirement

• Work exposure in TM on different products, regions and well versed in AML regulations
• Self-driven, good interpersonal, communication and problem-solving skills
• Educated to bachelors degree level or equivalent qualification with at least 1+ years of relevant experience

Responsibilities:

• Adhere to the sanction check requirements and ensuring that all required checks are conducted with no breach.
• Working with the Head and own Team Leader to establish best practices and processes to ensure that the team meet the company’s service standards set.
• Assist the Head and work with own Team Leader and members to:
• Prepare underwriting / renewal information
• Ensure that sanction checks are conducted.
• Update and maintain the records, schedules, statistics, etc.
• Stay current on market conditions and to share findings and updates with all members of the team as appropriate.
• Maintain service standards by timely response to internal team requests in addition to meeting deadlines

Job Requirement

• Basic Degree/Diploma in Business or Engineering with CGI
• 1 year experience in General Insurance operations
• Some knowledge of General insurance operations
• Some understanding of laws and legislation in relation to the General Insurance industry.

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)

Summary / Purpose of Position:

Work with our technology and trading teams to support development and improvement of our trading platform and operations.

Essential Duties & Responsibilities for this Position

• Act as the first line of defense for issues arising in production.
• Monitor and improve system startup, operation, and batch jobs, respond to failures, and proactively work with other teams to identify and correct root causes.
• Improve monitoring and notification systems. Automate error detection and reporting.
• Manage and improve continuous integration and release processes.

Qualifications, Skills and Knowledge Required

• Prior experience as DevOps or similar in a technical industry.
• Hands-on development experience in Python.
• Working knowledge of process management on Linux.
• Experience with monitoring tools such as Grafana.
• Attention to detail and strong problem-solving and prioritization skills.
• Clear communication skills in English.

Responsibilities：

• Support security developments (such as evolving threats, new or enhanced security controls or changes to the technical infrastructure)
• Ensure that all Infrastructure related procedures, operation guide, architecture diagram, hardening baselines, security metrics, etc documents shall be reviewed annually or updated whenever there are changes within a month.
• Be responsible for strengthening Customer’s cyber security posture against cyber threats through vulnerability management, incident response and analysis, threat hunting and security operations.
• Manage Customer’s Cyber security operation and manage the reporting and handling of cyber security incidents.
• Perform Vulnerability Management leveraging on MVMS.
• Perform daily checks on the Endpoint Detection Response/Database Activity Monitoring dashboard for any abnormalities.
• On boarding of subscribed servers and infrastructure devices to MVMS.
• Provide supporting documents for audits
• Perform Monthly Vulnerability Assessment, Quarterly Vulnerability Assessment for servers and network equipment.
• Work with application and infrastructure team to to ensure compliance and regulatory requirements and industry standards

Requirements;

• Diploma/degree in computer studies
• 2 years of experience working in a security operations, incident response, vulnerability management or related field.
• Demonstrated experience in network security, server security, endpoint security, web security etc.
• Strong knowledge of security principles, technologies, and industry best practices.
• Experience with log analysis, malware analysis, and network traffic analysis.
• Excellent analytical and problem-solving skills, with the ability to quickly identify and respond to security incidents, analyze complex security issues and develop effective solutions.
• Hands-on experience in security appliances such as IBM Guardium, MMVS, Carbon Black, Cyber Ark is a definite advantage.
• Experience in IT security/support operations with willingness to learn above mentioned tools are encouraged to apply. Experienced candidates will be considered for team lead role
• Willing to work in rotational shift environment (including weekends and night shift).

THE ROLE

Ensure timely daily and monthly reporting on cash positions and movements. Enhance tracking and forecast of bank facilities monitoring and capture markets risk exposures.

Support in the analysis of working capital usage and forecast of future cash flows. Deck preparation for loan syndication and other ad-hoc financing projects.

Conduct analysis of the company's positions on exchanges and OTC markets, considering factors such as margin requirements. Identify and recommend areas to front office where positions can be optimized to reduce margin requirements via movement of positions or using instruments like EFS, liquidity swaps, etc.

Conduct analysis on treasury operations, identify trends, risks, and opportunities for improvement. Present findings to management and provide recommendations for enhancing treasury performance.

Collaborate with IT, middle office and finance team to enhance treasury systems, streamline trade operations, and automate manual processes. Identify opportunities for system improvements and implement technology solutions to increase efficiency and accuracy in trade and treasury operations.

REQUIREMENTS

Bachelor's degree in Finance, Economics or a related field

4-7 years of relevant working experience in a commodity trading environment will be advantageous

Proficient in financial software, data analysis- e.g. Power BI, Alteryx and Bloomberg

Competent in using presentation tools – Microsoft Excel and PowerPoint

Strong communication skills to effectively communicate risk assessments and recommendations to stakeholders.

Ateam player and is able to manage multiple priorities.

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational downtime.

As an IT Support Engineer, you will be responsible for the following:-

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to the Tuas checkpoint in the future on a rotational basis.
• Provide findings and timely status updates to the Project Manager on major issues escalated by users.
• Perform daily health checks and inventory checks on the system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have a keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Responsibilities include, but are not limited to, the following:

Underwriting
Assist the Head and work with Team Leader and members to:
• Attend to queries or mid-term changes from existing accounts
• Liaise with intermediaries and follow up on new quotations and renewals
• Ensure timely and proper passing down of instructions to Policy Administration with the required information / documentation.
• Ensure that sanction checks are conducted.
• Handle the checking of policies and broking slips
• Update and maintain the records, schedules, statistics, etc.
• Assist the Head, Team Leader to compile, analyze and prepare monthly reports required for monthly meetings and business reviews.

Distribution
• Onboarding of new agencies and FA
• Liaison between Agents and Underwriters to address Agents' queries
• Updating and maintain Agency records
• Working with the Head and own Team Leader to establish best practices and processes to ensure that the team meet the company’s service standards set

Channel Performance
Assist the Head and team to:
• Compile, analyze and prepare monthly reports required and present during monthly meetings and business reviews to be in line with intermediary agreements.
• Ensure that sanction checks are conducted.
• Update and maintain the records, schedules, statistics, etc.
• Stay current on market conditions and to share findings and updates with all members of the team as appropriate.

Channel / Relationship Management / Quality Service Standards
• Maintain and manage distribution email by forwarding cases to the relevant parties
• Work with policy admin team to ensure accurate and timely delivery of intermediaries’ document
• Act as a liaison between agents and underwriters/other departments for any feedback which are received
• Render assistance to the Corporate Services team during Agency / Intermediary events

Others
• Ensure compliance and no breach in DAL and policies set for self and team.
• Support the CEO, Head and own Team Leader in additional responsibilities assigned, as and when required.
• Assist in special projects when required.
• Ensure compliance to CDP hours

Requirements:

• ACII, ANZIIF or Degree/Diploma in Insurance
• Basic Degree/Diploma in Business or Banking & Finance with CGI
• Minimum 1 years’ experience in Insurance operations and/or direct engagement of Agents and FAs
• Some knowledge of insurance operation, insurance distribution, underwriting operations, underwriting procedures and understanding in policy wordings.
• Some understanding of laws and legislation in relation to the general insurance industry.

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)

Audio Support Engineer

Location: Kovan

Working days: 5 days (Mon - Fri)
Working time: 7.30 to 5.15pm or 8.30 to 6.15pm or 9.30 to 7.15pm
Salary: $3000 - $4000

Purpose:

To provide technical expertise and know-how of the products and to keep up to date technical information of digital PA products for Singapore & Overseas Markets.

Job responsibilities: -

Customer Support:

• Provide technical support and training to customers via phone, email, online (virtual online), or in-person, addressing inquiries and troubleshooting audio system issues including audio interface, digital audio workstation, amplifiers, speakers, digital mixers, and digital signal processors (DSPs).
  To manage Steinberg's technical issues and communicate with Steinberg on all Digital Audio Workstations and licensing. Also managing Cloud licensing.
  Assist customers in configuring, installing, and troubleshooting complex audio systems for optimal performance within the project job scope upon being engaged.
  Retail display set-up and maintenance assistance for the best customer experience of PA products, especially CS&C (MPP) products.
  

Problem Resolution:

• Diagnose and resolve hardware and software issues related to audio equipment promptly and effectively.
  Collaborate with the technical team (including the technical service centre team) to escalate and resolve complex technical problems, ensuring minimal downtime for our clients.
  

Product Knowledge:

• Stay up to date with the latest advancements in audio technology and products.
  Develop a deep understanding of our product offerings to provide accurate information and solutions to customers.
  

Documentation:

• Create and maintain comprehensive technical documentation, including troubleshooting guides and FAQs, to assist both customers and internal teams.
  

Training and Education:

• Conduct training sessions for staff for both retail and wholesales, export distributors/importers (online and onsite), and customers (retail and wholesales) on the proper use of audio equipment.
  Provide internal and external training on new products and support procedures.
  

Quality Assurance:

• Perform quality checks on audio equipment to ensure that project business project partners meet company standards and customer expectations.
  Gather customer feedback and communicate insights with the respective Yamaha Corporation, Japan team via the Redmine portal provided.
  

Asset / PA Store Management:

1. Inventory Tracking:Keep a detailed record of all assets owned by the organization, including their location, condition, and usage.
   
2. Lifecycle Management:Monitor assets from acquisition to disposal, ensuring optimal utilization and making informed decisions about repairs, upgrades, or replacements.
   
3. Maintenance and Compliance:Implement regular maintenance schedules to extend asset lifespan and ensure compliance with regulations and standards.
   
4. Risk Management:Identify potential risks associated with assets, such as depreciation or technological obsolescence, and develop strategies to mitigate those risks.
   
5. Inventory Control:Maintain a well-organized inventory of production-related items, tracking quantities, conditions, and availability.
   
6. Equipment Checkout/Return:Facilitate the checkout and return process via DocuSign, ensuring that equipment is properly logged and accounted for.
   
7. Maintenance and Repairs:
   Oversee the housekeeping, maintenance, and repairs of equipment in the PA Store to ensure functionality and reliability.

Job Requirements

• Minimum Diploma in Audio Engineering, Electronics & Communications
• 3-5 years’ experience in Live Sound mixing, preferably on Loudspeaker System & Digital Mixing Console
• Able to provide technical support in Pre & Post Sales Activities (Vertical & Horizontal Sales Environment).

Interested personnel kindly contact WhatsApp :+65 9299 4753 (Marcus)

OR

Email to : [email protected]

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Opportunity: ALM Risk Systems Analyst

Are you a forward-thinking analyst with a passion for banking and risk management? Join our team as an ALM Risk Systems Analyst and play a pivotal role in enhancing and maintaining our ALM Risk Systems to meet evolving business needs.

Responsibilities:

• Gather, analyze, and document requirements from business users, providing clear functional specifications for system enhancements.
• Conduct impact analysis of enhancement requests on existing processes.
• Design solutions that address ALM business requirements effectively.
• Plan, schedule, and execute project objectives from initiation to successful implementation within agreed timelines.
• Develop comprehensive test plans, including test scenarios and cases, and conduct User Acceptance Testing, Regression Testing, Simulation Testing, and Live verification.
• Formulate a Roadmap for ALM Risk Systems to continually address business needs.
• Provide functional support to business users and collaborate with technology partners to manage production issues.

Requirements:

• Bachelor's degree in Banking, Financial Engineering, Computer Science, or related quantitative discipline.
• 1 to 5 years of relevant experience in business analysis.
• Understanding and experience in ALM Risk, including Liquidity Risk and Interest Rate Risk (LCR, NSFR, MCO, IRRBB).
• Prior experience in implementing or managing ALM Risk Systems preferred.
• Strong business analysis skills, with the ability to translate business requirements into technical solutions.
• Knowledge of machine learning and AI applications is advantageous.
• Excellent interpersonal, communication, presentation, analytical, and problem-solving skills.
• Proficiency in SQL and Excel.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Purpose:

• Individual contributor assisting the Department in ensuring that sanction checks are complied with under Great American's underwriting standards and delegated authority levels.
• Deliver a high-level service standard to internal team members

Job Description:

Responsibilities include, but are not limited to, the following:

• Adhere to the sanction check requirements and ensuring that all required checks are conducted with no breach.
• Working with the Head and own Team Leader to establish best practices and processes to ensure that the team meet the company’s service standards set.

Underwriting

Assist the Head and work with own Team Leader and members to:

• Prepare underwriting / renewal information
• Ensure that sanction checks are conducted.
• Update and maintain the records, schedules, statistics, etc.
• Stay current on market conditions and to share findings and updates with all members of the team as appropriate.

Channel / Relationship Management / Service Standards:

• Maintain service standards by timely response to internal team requests in addition to meeting deadlines

Others:

• Ensure compliance and no breach in DAL and policies set for self and team.
• Support the CEO, Head and own Team Leader in additional responsibilities assigned, as and when required.
• Assist in special projects when required.
• Ensure compliance to CDP hours

Job Description:

We are seeking a talented and motivated Quantitative Analyst to join our dynamic team. The ideal candidate will have a strong background in quantitative analysis, statistical modeling, and programming, with a keen interest in financial markets and data analysis. As a Quantitative Analyst, you will play a key role in developing and implementing quantitative models and strategies to support our trading and investment activities.

Responsibilities:

1. Develop and implement quantitative models for trading strategies, risk management, and investment decision-making.
2. Conduct statistical analysis of financial data to identify patterns, trends, and anomalies.
3. Collaborate with traders, portfolio managers, and other stakeholders to design and optimize trading strategies.
4. Perform quantitative research to support the development of new trading algorithms and quantitative models.
5. Monitor and analyze market conditions and performance of trading strategies to identify opportunities for improvement.
6. Participate in the design and development of trading systems and infrastructure.
7. Stay abreast of latest developments in quantitative finance, financial markets, and technology.

Qualifications:

1. Master's or Ph.D. in quantitative finance, mathematics, statistics, computer science, or a related field.
2. Strong proficiency in programming languages such as Python, R, or MATLAB.
3. Solid understanding of financial markets, derivatives, and trading strategies.
4. Experience with statistical analysis, time series analysis, and machine learning techniques.
5. Excellent quantitative and analytical skills, with a meticulous attention to detail.
6. Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities.
7. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

TECHNICAL SUPPORT ENGINEER

Location: Kovan

Working days: 5 days (Mon - Fri)
Working time: 7.30 to 5.15pm or 8.30 to 6.15pm or 9.30 to 7.15pm
Salary: $3000 - $4000

Purpose:

To provide technical expertise and know-how of the products and to keep up to date technical information of digital PA products for Singapore & Overseas Markets.

Job responsibilities: -

Customer Support:

• Provide technical support and training to customers via phone, email, online (virtual online), or in-person, addressing inquiries and troubleshooting audio system issues including audio interface, digital audio workstation, amplifiers, speakers, digital mixers, and digital signal processors (DSPs).
  To manage Steinberg's technical issues and communicate with Steinberg on all Digital Audio Workstations and licensing. Also managing Cloud licensing.
  Assist customers in configuring, installing, and troubleshooting complex audio systems for optimal performance within the project job scope upon being engaged.
  Retail display set-up and maintenance assistance for the best customer experience of PA products, especially CS&C (MPP) products.
  

Problem Resolution:

• Diagnose and resolve hardware and software issues related to audio equipment promptly and effectively.
  Collaborate with the technical team (including the technical service centre team) to escalate and resolve complex technical problems, ensuring minimal downtime for our clients.
  

Product Knowledge:

• Stay up to date with the latest advancements in audio technology and products.
  Develop a deep understanding of our product offerings to provide accurate information and solutions to customers.
  

Documentation:

• Create and maintain comprehensive technical documentation, including troubleshooting guides and FAQs, to assist both customers and internal teams.
  

Training and Education:

• Conduct training sessions for staff for both retail and wholesales, export distributors/importers (online and onsite), and customers (retail and wholesales) on the proper use of audio equipment.
  Provide internal and external training on new products and support procedures.
  

Quality Assurance:

• Perform quality checks on audio equipment to ensure that project business project partners meet company standards and customer expectations.
  Gather customer feedback and communicate insights with the respective Yamaha Corporation, Japan team via the Redmine portal provided.
  

Asset / PA Store Management:

1. Inventory Tracking:Keep a detailed record of all assets owned by the organization, including their location, condition, and usage.
   
2. Lifecycle Management:Monitor assets from acquisition to disposal, ensuring optimal utilization and making informed decisions about repairs, upgrades, or replacements.
   
3. Maintenance and Compliance:Implement regular maintenance schedules to extend asset lifespan and ensure compliance with regulations and standards.
   
4. Risk Management:Identify potential risks associated with assets, such as depreciation or technological obsolescence, and develop strategies to mitigate those risks.
   
5. Inventory Control:Maintain a well-organized inventory of production-related items, tracking quantities, conditions, and availability.
   
6. Equipment Checkout/Return:Facilitate the checkout and return process via DocuSign, ensuring that equipment is properly logged and accounted for.
   
7. Maintenance and Repairs:
   Oversee the housekeeping, maintenance, and repairs of equipment in the PA Store to ensure functionality and reliability.

Job Requirements

• Minimum Diploma in Audio Engineering, Electronics & Communications
• 3-5 years’ experience in Live Sound mixing, preferably on Loudspeaker System & Digital Mixing Console
• Able to provide technical support in Pre & Post Sales Activities (Vertical & Horizontal Sales Environment).

Interested personnel kindly contact WhatsApp :+65 9299 4753 (Marcus)

OR

Email to : [email protected]

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Industry : Automotive
• Location : Central
• Salary Range : Up to S$9,000 Per month

Responsibilities:

• Support team and department to coordinate, conduct and prepare related tasks on corporate investment, restructuring, fund‐raising projects etc. (including complex structuring, modeling, scenario analysis & feasibility studies etc.);
• Coordinate, support, prepare and review short/long term financial projections with China and overseas team for Group corporate finance project including working with overseas business and plant finance teams to deliver latest available financial projections, summarize and prepare related deliverables to be submitted to external financial institutions or investors;
• Work on deliverables of monthly actual and forecast of group covenants monitoring & external bank reporting & Q&A on timely basis, follow up with potential issues
• Coordinate, summarize and review information gathered from various department/sub‐group for information to be submitted based on requests/queries raised by external financial institutions/ bankers, investors or holding company etc. stakeholders group
• Prepare and review selected entity/sub‐group monthly/quarterly management reports, including overall P&L analysis, working capital analysis, business highlights and analyse impact for deliverables to be submitted to internal mgmt. meetings and external financial institutions or investors based on latest event developments and management discussions;
• Review group/segmental half‐yearly/yearly financial results, including overall P&L, BS and CF analysis, sales analysis, SWOT analysis, business outlook, capital expenditure analysis etc. for deliverables to be submitted for holding company management meeting;
• Review and benchmark group performance against competitors financial data extracted from Bloomberg and other sources and relevant analysis
• Preparation of Company presentation, Annual report review and external publish reviews etc
• Provide ways to continuously optimize and improve deliverables process, format, work process and/or system function to improve work efficiency and quality;
• Able to use Tableau dashboards for group analysis and work together with other team mates in completing Group analysis or projects together
• Other ad hoc financial analysis or projects as assigned.

Requirements:

• Bachelor degree or above in finance or accounting related field, finance related certificates preferred;
• Excellent command of MS Office applications and, strong EXCEL/PPT skills, macro etc.; familiarity of Tableau etc. visualization tools is a plus
• Experienced and strong data extractions skills in ERP (Oracle) and ESSBASE (HFM) is preferred.
• Good sense of finance data analysis, financial modelling/ structuring and corporate finance skills
• Preferably sound technical/ modelling skills in working on financial models (P&L, BS & CF), short‐term and long‐term projections (e.g. 1 to 5 years), although not a must;
• Preferably with 2 to 3 years experience in corporate finance/ transactions department of companies or Big 4, audit or corporate finance experience is a plus and at least 4 to 6 years of working experience;
• Able to work independently as well as in a team environment and under fast pace and tight deadlines as needed;
• Responsible, proactive, self‐starter and quick learner. Positive attitude and mind‐set with strong problem solving ability; flexible in work approach, good communication skills
• Strong logic & analytical thinking, good communication ability

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Responsibilities：

• Support security developments (such as evolving threats, new or enhanced security controls or changes to the technical infrastructure)
• Ensure that all Infrastructure related procedures, operation guide, architecture diagram, hardening baselines, security metrics, etc documents shall be reviewed annually or updated whenever there are changes within a month.
• Be responsible for strengthening Customer’s cyber security posture against cyber threats through vulnerability management, incident response and analysis, threat hunting and security operations.
• Manage Customer’s Cyber security operation and manage the reporting and handling of cyber security incidents.
• Perform Vulnerability Management leveraging on MVMS.
• Perform daily checks on the Endpoint Detection Response/Database Activity Monitoring dashboard for any abnormalities.
• On boarding of subscribed servers and infrastructure devices to MVMS.
• Provide supporting documents for audits
• Perform Monthly Vulnerability Assessment, Quarterly Vulnerability Assessment for servers and network equipment.
• Work with application and infrastructure team to to ensure compliance and regulatory requirements and industry standards

Requirements;

• Diploma/degree in computer studies
• 2 years of experience working in a security operations, incident response, vulnerability management or related field.
• Demonstrated experience in network security, server security, endpoint security, web security etc.
• Strong knowledge of security principles, technologies, and industry best practices.
• Experience with log analysis, malware analysis, and network traffic analysis.
• Excellent analytical and problem-solving skills, with the ability to quickly identify and respond to security incidents, analyze complex security issues and develop effective solutions.
• Hands-on experience in security appliances such as IBM Guardium, MMVS, Carbon Black, Cyber Ark is a definite advantage.
• Experience in IT security/support operations with willingness to learn above mentioned tools are encouraged to apply. Experienced candidates will be considered for team lead role
• Willing to work in rotational shift environment (including weekends and night shift).

Responsibilities:

• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Manage client platform implementation/upgrade project.
• Perform on research/evaluation of client platform tools.
• Provide systems related technical advice to customers or project team.
• Manage client platform management systems.
• Manage systems changes through change request process & provide status reports to the relevant parties.
• Perform client platform related presales tasks.
• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure
• operation consistency across project/facility management teams.

Requirement:

• Minimum NITEC in IT relevant discipline (CH)
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
• Knowledge of operating systems, software applications, and remote connection systems

Role Summary

Our client is heavily investing on digital experience and tools for clients. Global Market IT FX team is hiring a dedicated Electronic Market/E-Commerce business analyst who will drive the functional specifications of our clients’ E-Commerce platform called Cortex for APAC. The role will focus on topics such as local booking, hedging of onshore-offshore currencies in order to support the rollout of Cortex to various segments of clients including Corporates. This is a regional role covering APAC.

This is a hands-on role which requires a good understanding of Fixed Income area, processes and systems especially on the front to back chain, very strong analytical skills and a high level of accuracy when defining business specifications and testing scenarios. The candidate will be directly exposed to Front Office users in APAC region.

Main items in workbook:

Expansion of eCommerce FX platform in new locations or roll out of new products + functionalities.

Functional specification for APAC business requirements on various topics for FX Cash products (pricing, local booking, hedging, compliance/regulatory requirements, …)

Main Responsibilities

• Liaise with end users to produce/refine business specifications.
• Define and produce functional and technical testing plans and participate in user acceptance testing.
• Liaise with Development, Organization, Business and Operations teams to ensure accurate functional coverage and validate test scenarios.
• Follow-up with development teams on the implementation and rollout of new features.
• Manage and escalate risks and issues.
• Coordinate component releases in different environments.
• Assist the support team on complex functional issues by acting as level 2 or 3 support if required.

Qualifications & Experience

• Bachelor’s Degree in Information Technology or relevant fields.
• Minimally 5 years of relevant working experience.
• Very strong analytical and interpersonal skills as well as reporting capabilities good understanding of Capital Market deal flow from pricing to booking and risk management on FX Cash.
• A business oriented, positive, resilient can do attitude with a clear focus on results and deliveries.
• Good level of experience as an IT BA in banking environment.
• Creativity, innovation, pro-activity and conviction in terms of finding solutions.
• High level of autonomy to interact directly with Front Office business users.
• Good communication and presentation skills both verbal and written.
• Technical skills: SQL and Excel.
• Good knowledge of FX Cash products and FX trade life cycle.

Who are Tyk, and what do we do? 

The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!)

If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent – even Antarctica.

Our Mission

Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.

Total flexibility, default remote, radical responsibility

We offer unlimited paid holidays and remote working from anywhere in the world, for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier. 

If this sounds like an environment that you believe could work for you then read on to find out more:

The role:

Tyk Customer Support is the best in the business, we’ve been called ‘too fast’ by clients and we’re known for having knowledgeable and quality engineers responding to clients, no ‘first-line support’.

We’re looking for a Support Engineer to help us build on our reputation for great support, dealing with client support tickets, call requests and community forum posts. In this role you can also contribute to product development, helping implement features and contributing to product discussions, from a support perspective. 

We are helping our customers solve their critical API Management issues, whether that be through custom integrations, partnership relationships, or simply troubleshooting upgrades with their engineering team.

You will work with engineers from the product team to enhance our offering and convey the clients’ needs, as well as contribute to the product, support documentation and other supporting assets.

We’re looking for highly-technical people with Support Engineering experience, who are happy to hit the ground running and help to design what great customer support looks like at Tyk. In return we offer you the opportunity to build your skills as an engineer, through collaborating on our open source product and helping to validate and fix customer issues. 

What will this role be responsible for?

• Answering complex incoming customer tickets and requests, often involving troubleshooting and reading source code
• Supporting customers over screen shares/calls
• Validating customer bug reports
• Validating customer feature requests
• Own and manage severity issues for customers
• Effectively communicate customer support processes to clients
• Contribute to client facing content/documentation to support them better
• Build relationships with existing clients to better understand how they’re using Tyk
• Monitoring our community forum 
• Advocating for the customer at Tyk
• Contributing to the vision for Next Level Support at Tyk

What does their day-to-day involve?

• Reviewing the support queue and picking up issues
• Validating reports of bugs & discussing features with clients
• Monitoring the community forum & engaging with our users
• Inputting into release meetings, projects and support development
• Contributing to the product through bug fix and development work
• Continuous product learning and self development

Experience needed:

• Experience providing technical support for a complex product
• Experience working collaboratively with core engineering teams
• Experience with reading programming languages. Need to be able to read Tyks source code
• Enthusiasm for dealing directly with clients
• Should have experience in a server side programming language, Go would be extremely advantageous
• Good English writing skills
• Background in software development and/or solution architecture
• General usage of Linux, scripting and related utilities
• Client-facing activities such as video conference calls and in-person meetings
• Understanding of common internet technologies, protocols, standards and data formats

• Solid experience in backend engineering and/or solution architecture for complex systems.
• Experience with software engineering best practices (e.g. unit testing, code reviews, design documentation)

Skills (including education if relevant):

• Previous experience in a support engineering environment
• Familiarity with software development process
• Communication & customer focus

Here’s why you should join us:

• Everyone has unlimited paid holiday.
• We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.
• Employee share scheme
• Generous parental leave
• Company retreats
• Volunteering Days
• Employee Wellbeing platform

We all share the same vision - we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? - to make what we do even better!

Our values tell the story of Tyk - here’s how:

• It’s ok to screw up!

We’ve found that it’s often the ‘stupid’ or unexpected ideas that turn out to be the successful ones - so try it, at least we can say we have!

• The only stupid idea, is the untested one!

It’s in our DNA - starting a business with founders 12 hours apart, giving our gateway away for free - sure, we did that, and we’d do it again!

• Trust starts with you - make it count!

Trust is a two-way street - instill it from day one!

• Assume best intent!

We have each other’s back - we’re all on the same team. Think before you speak or act.

• Make things, better!

Always try to leave things better than when you found them - change is constant, inevitable and embraced! Be that change we want to see.

What’s it like to work here?! check it out: https://tyk.io/worklife/

Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

You can see more about us here https://tyk.io

• Handle communication between different groups involved (like organizing meetings, taking notes, managing public inquiries, drafting responses, and dealing with mailbox messages)
• Arrange and coordinate important events with stakeholders such as healthcare providers and the public (like webinars and in-person meetings)
• Assist in analyzing data (like analyzing public inquiries to spot common themes) and presenting findings to management
• Keep the division’s website(s) up to date
• Assist in managing an online training course (like user registration and handling user queries)
• Help keep track of project deadlines, deliverables, and milestones
• Aid in creating communication materials (like infographics)
• Perform other administrative tasks as assigned, including data entry, updating contact lists, and drafting documents.

Requirements:

• Singaporean
• Diploma holder in any field
• Administrative support abilities (like organizing meetings and data entry) and familiarity with virtual meeting platforms like Zoom and Microsoft Teams
• Basic Excel skills (like filtering data, performing basic calculations, and creating tables/charts)
• Knowledge of pivot tables is a plus
• Comfortable working with large datasets in Excel

Other information:

• Salary: $13.60/hr
• Mondays to Thursdays: 8.30am to 6pm / Fridays: 8.30am to 5.30pm
• Contract: 6 + 6 months
• Location: Harbourfront centre

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Woodlands Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Primary Objectives
Facilitate smooth day-to-day credit process of the Treasury Investment team via:

• Generating CREST internal rating for Fast Track & annual review credit papers
• Conducting Related Party and Connected Party checks
• Updating of information for MAS regulatory reporting
• Adhoc bank-wide projects on streamlining of regulatory data.
• Monitor outstanding credit limits  
• Respond to compliance and regulatory requests for information in a timely manner
• Collate and generate reports on portfolio performance for review

Key Responsibilities

Financial

• To achieve the Financial KPI set annually, refer to above Key Performance Indicators

Operational

• Monitor existing credit limits and ensure there are no lapses in limits
• Monitor securities in portfolio for adverse news and other developments
• Support the Senior Credit Analyst through assistance of credit proposals preparation & submission to Credit Committee for approvals and renewal.
• Manage the credit approval process in a timely manner with all relevant stakeholders.
• Notify stakeholders in the updating of credit limits and ratings in all relevant systems. Ensure the accuracy and authenticity of these data.
• Liaise with internal stakeholders on all operational and regulatory matters.

Compliance

• Adhere to with established credit policies & regulatory requirements

Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world-class operational support to our end users. This change is geared towards rethinking how we provide Operational support for the services under our responsibility. As a member or the Onsite Technical Support team, the Associate Workstation Technical Support Analyst will be responsible for providing support for the systems, services and tools utilized by Visa Inc.’s staff. The successful candidate will be a technically versed resource with excellent customer service skills.

The Associate Technical Support Analyst provides hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice & video equipment, end user solutions like Office 365, and Endpoint security tools. The successful candidate will work with a dynamic and evolving global team charged with continuously improving the efficiency and effectiveness of support for our end user environment.

Additional Information
Essential Functions
•Consistently provide an exceptional, pleasant and courteous service to all End Users
•Provide 2nd level support for escalated workstation and mobile related issues and requests
•Provide the day-to-day operational support for incidents, adds/moves/change for voice and video conferencing, and AV equipment and escalating when appropriate.
•Perform daily sweeps following defined procedures to ensure all conferencing equipment is functioning properly
•Effectively question end users to collect information and understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues
•Interact with end users in person, via telephone, e-mail, IM/chat, and social tools, to provide technical support
•Prioritize incidents and complaints to ensure all SLOs are meet
•Maintain incident records and resolution detail utilizing ITSM Ticketing tool, Service Now
•Consult sr. technicians and utilize all technical resources to solve customer problems
•Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues
•Escalate hardware repairs to third party providers as needed
•Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions
•Installation of workstation, telephony, and mobile hardware/software as required
•Provision and prepare workstations using standard images
•Setup and install new workstations, loaners and other workstation related equipment
•Maintain 100% accuracy/control in the asset database of deployed assets, recording/updating as needed
•Consult sr. technicians in creating knowledge articles to share with other agents/technicians on issues/problems and resolution
•Work with other support groups such as network operations, in assisting in the resolution of incidents or maintenance activities
•Other duties and special projects as assigned

Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Exemption Status
Non-Exempt: This position requires the incumbent to be available during core business hours