Primary Objective(s) of Position

• This position is responsible for effective handling of Spot-Bid / Tenders from customers and aligning opportunities with the company’s strategic objectives

Duties & Responsibilities

• Develop and propose pricing methodologies
• Conduct cost analyses for monitoring pricing landscape
• Update overall price schedule for profit calculation
• Prepare reporting material and present pricing analyses
• Work closely with the sales team to define pricing structure for company products
• Address issues and concerns raised by team members relating to pricing suggestions
• Other ad hoc duties as assigned by management

Person Specifications

• A bachelor’s degree in business or logistics and supply chain management
• At least 1 to 2 years of working experience in logistics, shipping or supply chain
• Strong computer skills, especially in Microsoft Excel (Pivot table, V/H-Lookup and etc.)
• Knowledge of forwarding/supply chain business in managing an RFQ
• Strong analytical mind and a pronounced affinity for working with numbers
• Ability to work under pressure to cope with periods of high workload and tight timelines for multiple deadline bids in parallel
• Good communication and interpersonal skills to properly engage with country pricing teams of different cultural backgrounds

This role will maintain QC Raw Materials laboratory in full cGMP compliance.

Key responsibilities

• Lead raw material method validation/ verification and routine release testing
• Plan day to day operational activities in QCRM (i.e., housekeeping, release testing). Perform data entry, review and approval of RM packages for batch release
• Lead improvement projects and perform technical reviews of procedures and testing monographs for raw materials
• Lead laboratory investigations (e.g., OOS, deviation) and lead change controls for QC Raw Materials
• Lead creation and revisions of RM testing monographs
• Prepare and participate in health authority inspections and internal audits
• Other duties or projects assigned by the QC Team Leader – Raw Materials

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Role Requirements

Essential Requirements:

• University degree in Pharmacy or Chemistry or equivalent
• 3-5 years relevant experience in Pharma/Manufacturing sector in analytical lab in a GMP environment
• Experience in Raw Material Lab and Method validation
• Handling quality metrics & issues Knowledge of GMP Management of Quality Audit, Quality Change, Control Good Documentation

Why consider Novartis?
236 million lives were touched by Novartis medicines in 2022, and while we’re proud of this, we know there is so much more we could do to help improve and
extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse,
equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we
collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do at Novartis!

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Location: Jurong West

Need to travel to Japan, Indian, Malaysia, Thailand, Vietnam etc (2-3 times per year)

Mon to Fri 8.30am to 5.30pm

Have AWS & Bonus

Good career progression

Job Description

• Support finance/management control
• Prepare yearly budget and quarterly forecast
• Prepare monthly analysis for financial reports
• Analysis the variance of financial results and budget/forecast
• Monitor and review each division’s action plan
• Support yearly external audit, yearly transfer pricing report, yearly external reporting, ad-hoc internal audit, ad-hoc external surveys
• Prepare documents for Annual General Meeting, Board of Director Resolutions
• Issue Business Consignment Fee’s quotations and invoice From MAP
• Prepare simple agreements

Requirement

• Diploma/Degree in related disciplines
• At least 2 years relevant experience

*Only shortlisted candidates will be notified*

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

• Relevant experience in a Financial Institution for IFRS9 Calculation and Reporting, Stress testing and simulations.
• Knowledge in Credit Risk RWA, Market Risk and Operational Risk would be good to have.
• Good understanding of core banking and treasury products and data requirement for management accounting or regulatory reporting
• Good understanding in SDLC phases
• Capability in requirement analysis and functional design skills
• Capability of self-learning and a quick learner
• Be adaptable, flexible and be able to thrive in a challenging, fast-paced of a growing organization / environment
• Experience with project management best practices/ methodologies/ project lifecycle
• Ability to develop and maintain productive working relationships with colleagues in distributed global locations
• Strong knowledge on MS SQL developer and should be able to write sql queries

Job Description

• Provide security and admin support to the department
• Monitoring company drivers’ live location through our dedicated system
• Preparing and processing documentation, arranging requests, answering calls and handling basic paperwork
• Any ad-hoc duties as assigned

Requirements

• Minimum secondary education
• Basic computer skills
• Reliable, strong work ethics and positive working attitude
• Prior work experience in the security industry is preferred

Be a part of our diverse family at Hai Leck, embracing each other as you discover your unique career potential and find your perfect fit with us. We are committed to unlocking your potential and guiding you to success. Our employees are valued down to their skills, and we are committed to training them and expanding their knowledge.

We would be pleased to welcome you at our family in Hai Leck if you are a suitable member.

Email us at [email protected] now!

Key Responsibilities

• Execute a project or test cut for Aerospace and PM part
• Doing time study and making a fixture concept for Aerospace and PM HV part
• Provide machine operation training to customers.
• Provide on-site technical support to for pre sales activities
• Actively visiting customer for post sales support
• Preparing Aerospace sample for sales usage
• Runoff for HV PM
• Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.

Job Requirements:

• Diploma/Degree in Mechanical Engineering or equivalent
• 1-3 years of relevant working experience in Aerospace Industry
• Familiar with 3 or 5 axis CAM Programming and Process Development
• Willing to travel overseas for long term

The APAC Senior Tax Analyst is a core member of the ServiceNow Corporate Tax Team, with the primary responsibility of supporting the Tax Director - APAC in all external and internal tax reporting requirements for our legal entities in APAC region.  You must have the ability to operate independently in a fast-paced environment and to work closely and proactively with numerous functional teams across our organization. This position will be based in Singapore.

• Support tax compliance for ServiceNow entities in the APAC region.  Prepare workpapers, coordinate with third party tax advisors to file corporate income returns and arrange for tax payments.
• Collaborate cross functionally with external statutory auditors and Financial Reporting Team to prepare or review tax disclosures in the statutory financial statements. 
• Prepare income tax provision for APAC entities for USGAAP and local GAAP purposes, including current and deferred tax, tax payable reconciliations, tax accounts roll-forward and return-to-provision true-up.
• Support transfer pricing such as intercompany transactions analysis and local transfer pricing documentation.
• Provide support for tax audits and tax controversy matters in the region.
• Assist in M&A and tax planning/ restructuring projects, including modelling related tax impacts.
• Identify opportunities for process improvements to streamline and automate tax-related procedures.
• Support internal control testing and maintain SOX documentation and processes.
• Build collaborative working relationships with Legal, Accounting, FP&A, and Corporate Development Teams.  Effective communication of tax considerations to business stakeholders.
• Research and evaluate tax impact of current and proposed tax legislation.
• Other ad hoc tax projects as needed.

Team Summary

Cybersource, a Visa company, is a global leader in eCommerce payment management. Cybersource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, Cybersource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems.

The Tech Support Analyst team is a global Level 2 Client Services function within Cybersource. It carries responsibility for investigating and solving Cybersource product queries submitted by the client (Direct/Channel Reseller, the global Level 1 team, and other internal stakeholders). The role liaises regularly with numerous departments internally example: Account Management, Pre-Sales, Technical Account Manager, Back-Office teams to name a few.

What an Associate, Tech Support Analyst does at Visa:

The Tech Support Analyst team is a Tier 2 Client Services team tasked with supporting and assisting online and point of sale merchants, acquiring banks and partners using all Cybersource Enterprise products and services. The candidate will be responsible for providing web support, direct phone, and email to our clients. These will include assisting new and existing clients with setup of Cybersource’s digital/online payment services, educating client on the use of our enterprise business center, reports and continuing to resolve any hurdle the client might face during the interaction with the Support Analyst.

The candidate will work with other teams inside and outside the Client Service organization, provide product training, and interface with customers on a regular basis. Work streams covered by this role are scheduled, proactive & reactive in nature making this one of the most varied & flexible roles within the company. The role carries implicit leadership principle, so whilst there is no management of staff, the candidate will be required to work independently, flag concern, display accurate interpretation and response as a world class client services organization.

In this role, you are expected to:

• Accurately Interpret and response client queries on Cybersource Product and services
• Troubleshoot, replicate, and escalate product and services concern with Level 3 teams
• Using processing driven methodology
• Provide excellence client service standard
• Enter pertinent case data into CRM to track progress
• Liaise with appropriate internal teams and external parties to resolve outstanding client issues with Cybersource’s products and services
• Maintain expert knowledge of Cybersource products and services through training and self-study
• Own and maintain internal process documentation and Knowledge Base articles
• Configure internal systems to enable effective processing for clients using our services
• Offer knowledge sharing and internal support to local / global team

Why this is important to Visa?

The Level 2 function within Cybersource is a crucial client facing role in ensuring that various stakeholders are aware of challenges faced by the front-line teams and how these relate our products and requirements within an ever-changing landscape.

The function serves to display the wealth of product knowledge to our clients and our understanding on how we can help support their businesses.

Projects you will be a part of:

This role will involve process improvement and ad-hoc project assigned by the management team. The goals of these project are to improve and enhance service level targets.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Perm
• At least 3 years of experience in business, finance and data analysis for P&L foreacasting and budgeting.
• Strong communicator and able to present data to senior management.

Job Description

• Collect, analyze, and interpret data to identify trends, patterns, and potential areas for enhancing vessel financial performance.
• Develop insightful analysis and assist internal stakeholders to provide recommendations with the objective of financial improvement.
• Track and submit monthly KPI Report to management.
• Manage business unit’s / sub-business units’ implementation of improvement actions.
• Conduct benchmarking exercises.
• Analyse data and provide insights for P&L forecasting and budgeting.

• Bachelor’s degree in either business administration, accounting, data science, statistics, mathematics, or similar subject from a recognized university.
• Minimum 3 years of relevant working experience.
• The expertise to deep-dive and gain insights from data is a must.
• Excellent charting and graphical representation skills to enable effective communication of insights to management.
• Driven and a self-starter who enjoys working in a fast-paced environment.
• Excellent problem-solving skills and a proactive approach to challenges.
• Proficiency in data analysis, Microsoft Excel and MS PowerPoint. SAP is a plus.
• Effective communication and interpersonal skills to collaborate with colleagues across departments and various internal and external stakeholders.

• Perm
• Medical
• Insurance Coverage
• Bonus

Key Responsibilities:

• Perform market analysis and generate market intelligence reports to ensure timely and accurate updates for management. Report overall refining margins and unit indicator margins to facilitate refinery’s production planning and plant optimization decision-making.
• Provide LP (Linear Programming) and analytical support and administer the Business Planning Framework, which includes collating and processing relevant data from various stakeholders to formulate the Refinery Business Plan.
• Provide updates on Business Unit Performance including compiling and presenting relevant data/monthly KPIs to monitor refinery performance.
• Evaluate, recommend, and issue transfer prices in a timely manner for product grades, as well as manage enquiries from Shareholders to facilitate production planning activities.
• Review and verify accuracy of refinery’s production values, generate product settlement report and follow-up on issues pertaining to product settlements in order to uphold equitable allocation of production values amongst Shareholders.
• Perform project economics analysis/studies for assigned projects to enable judicious business decision making.

Requirements:

• Degree in Chemical Engineering.
• Preferably have relevant working experience in petrochemical or oil refinery industry. Fresh graduates may be considered, and relevant training will be provided.
• Comfortable with MS Excel, PowerPoint and experience in handling data (programming, visualization, automation, analytics) will be an advantage.
• Strong analytical, problem-solving, and inter-personal skills.

Responsibilities:

• Collaborate with clients, stakeholders, and end-users to gather and analyze business requirements, ensuring a thorough understanding of project objectives.
• Translate business requirements into clear and detailed technical specifications, providing guidance and support to the development team throughout the software development lifecycle.
• Conduct in-depth analysis of existing systems and processes, identifying areas for optimization and improvement.
• Define and document functional and non-functional requirements, ensuring they align with business goals and objectives.
• Perform feasibility studies and impact assessments to evaluate proposed solutions and make recommendations to stakeholders.
• Collaborate with developers, designers, and QA teams to clarify requirements, resolve any ambiguities, and ensure accurate implementation.
• Participate in project planning, estimation, and prioritization activities, providing valuable insights on technical and functional aspects.
• Conduct user acceptance testing (UAT) to validate and verify that developed solutions meet the defined requirements.

Requirement:

• Bachelor's degree in Computer Science, Information Systems, or a related field with 3 to 5 years of experience as a Technical Business Analyst or a related role.
• Experience working in an IT/software development company or in a client-facing consulting role.
• Familiarity with relevant tools and technologies, such as JIRA, Confluence, or similar project management and collaboration platforms.
• Proven experience as a Business Analyst or similar role, with a focus on translating user requirements into technical specifications.
• Strong analytical and problem-solving skills, with the ability to break down complex concepts and communicate them effectively.
• Excellent written and verbal communication skills, with the ability to interact with both technical and non-technical stakeholders.
• Familiarity with software development methodologies and practices, such as Agile or Scrum.
• Strong organizational skills and the ability to manage multiple projects and priorities simultaneously.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Seeking candidates for the position of Senior System Analyst to engage in various projects related to Basel Regulatory Reporting Systems (credit risk, large exposures, market risk) and IFRS9 systems,

• Attending requirement gathering sessions, and actively participate in BRD reviews.
• Perform impact analysis on the existing system functionalities with respect to the new proposed changes.
• As a System Analyst, Create Functional Specification documents based on the BRD, conduct functional walkthrough for the stakeholders, and obtain FS signoff.
• Preparing data mapping specifications which is used for sourcing in the required data for Basel computation from source systems.
• Understand the system and provide adequate support to the development team in analysis and design.
• Support Development team in SIT investigations
• Support in UAT testing – responsible to investigate the issues raised in UAT, and to co-ordinate with users during the UAT phase for all techno-functional queries.
• Assisting Project Manager in the delivery of the project and on the coordination with various stakeholders.
• Step in as a Technical Delivery Manager to manage the end to end delivery of the project, when demanded.
• Meticulously help the team in delivering the project within the committed timelines.
• Maintain the risks and issues tracker and see them to closure.
• liaise with the business partners and vendors for any changes that is being raised in the regulatory risk domain for reporting purposes.

• Minimum 6 years’ relevant experience in a techno functional role in Financial domain.
• Experience in Basel computation and reporting (credit risk or market risk) is a must.
• Experience in Moody’s Risk Authority, or similar product system is a must.
• Good knowledge in financial market products is required.
• Knowledge in Oracle SQL, PLSQL and Unix.
• Able to work independently with minimum guidance.
• Able to organize and prioritize assignments in a fast-paced and deadline-oriented environment.
• Good Team Player.

• Permanent role with variable bonus
• Hybrid
• Experience in financial analysis/ data analyst who analyze business or finance performance

Role and Responsibilities:

• Collect, analyze, and interpret data to identify trends, patterns, and potential areas for enhancing vessel financial performance.
• Develop insightful analysis and assist internal stakeholders to provide recommendations with the objective of financial improvement.
• Track and submit monthly KPI Report to management.
• Manage business unit’s / sub-business units’ implementation of improvement actions.
• Conduct benchmarking exercises.
• Analyse data and provide insights for P&L forecasting and budgeting.

Requirements:

• Bachelor’s degree in either business administration, accounting, data science, statistics, mathematics, or similar subject from a recognized university.
• Minimum 5 years of relevant working experience.
• The expertise to deep-dive and gain insights from data is a must.
• Excellent charting and graphical representation skills to enable effective communication of insights to management.
• Driven and a self-starter who enjoys working in a fast-paced environment.
• Excellent problem-solving skills and a proactive approach to challenges.
• Proficiency in data analysis, Microsoft Excel and MS PowerPoint. SAP is a plus.
• Effective communication and interpersonal skills to collaborate with colleagues across departments and various internal and external stakeholders.
• Proficiency in the English language, both verbal and written.

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Permanent position
• Variable bonus
• Hybrid
• Open communication culture

Biospringer APAC is seeking an entry-level Finance & Data Analyst to support the Asia Pacific business.

This position is a key member of our Biospringer APAC team and Biospringer Finance team and will work in close collaborations with cross functional teams in APAC, China and France.

It includes 3 main responsibilities.

Reporting:
• To coordinate monthly closing activities with entities producing for and selling on APAC markets to ensure compliance with BIOSPRINGER & Group reporting procedures
• To analyse, prepare and consolidate the monthly reporting at BIOSPRINGER APAC level
• To conduct analysis to understand variances between budget/forecast and actual performance/results
• To perform margin analysis
• To communicate with BIOSPRINGER Global finance team and BIOSPRINGER entities to understand APAC performance
• To track, monitor, and feedback on variance analysis (i.e.: pricing, costing, OPEX, …) to respective stakeholders

Budgeting and Forecasting
• To coordinate budgeting and forecasting processses and activities at BIOSPRINGER APAC level in accordance with Group and BIOSPRINGER Budget guidance,
• To analyse, prepare and consolidate Budget at BIOSPRINGER APAC level for discussion with BIOSPRINGER Global team

Business Support
• To take charge of cross-functional projects aimed at optimizing BIOSPRINGER APAC results and to ensure regular monitoring
• To monitor profitability per product / customer and be part of pricing management with Marketing team
• To be a business partner to the Sales team, and Sales admin team, in case of overdue
• To support accuracy of our S&OP forecast thanks to Sales data analysis
• To ensure transfer price rules follows Group guideline
• To actively participate and deploy the Group's procedures & projects at the regional level
• To coordinate and support compliance project if needed
• To support BIOSPRINGER and Group’s enhancement initiatives / programs launched on BIOSPRINGER APAC scope

Location: Jurong West

Need to travel to Japan, Indian, Malaysia, Thailand, Vietnam etc (2-3 times per year)

Mon to Fri 8.30am to 5.30pm

Have AWS & Bonus

Good career progression

Job Description

• Support finance/management control
• Prepare yearly budget and quarterly forecast
• Prepare monthly analysis for financial reports
• Analysis the variance of financial results and budget/forecast
• Monitor and review each division’s action plan
• Support yearly external audit, yearly transfer pricing report, yearly external reporting, ad-hoc internal audit, ad-hoc external surveys
• Prepare documents for Annual General Meeting, Board of Director Resolutions
• Issue Business Consignment Fee’s quotations and invoice From MAP
• Prepare simple agreements

Requirement

• Diploma/Degree in related disciplines
• At least 2 years relevant experience

*Only shortlisted candidates will be notified*

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Job Description & Requirements

Our Quality group ensures every single material inside our products is manufactured, processed, tested, packaged, stored and distributed aligned with our incredibly high standards of quality and meets all regulatory requirements. Partnering across our internal manufacturing facilities, external contract manufacturers and suppliers we create an interdependent global manufacturing network committed to deliver a compliant, reliable supply to customers and patients on time, every time, across the globe.

What will you do

• Responsible for planning, scheduling and performing calibration, maintenance and qualification of laboratory equipment.
• Responsible for maintaining laboratory chemicals and consumables inventories and disposals.
• Responsible for archival/retrieval of retention samples.
• Ensure laboratory equipment calibration, maintenance and qualification within timely manner and in compliance to standard operating procedures with necessary laboratory safety precautions.
• Liaise and coordinate with external service providers in carrying out calibration, maintenance and qualification of laboratory equipment and tools.
• Liaise with external vendors to ensure chemicals and consumables supply continuity.
• Support laboratory investigation on laboratory equipment failure, Out of Tolerance and Out of Specification
• Be the subject matter expert of laboratory maintenance and participate as auditee in site internal audit/external audit.
• Coordinate with laboratory team to ensure equipment availability for calibration, maintenance and troubleshooting work.
• Manage archival/retrieval of record for laboratory calibration, maintenance and qualification related documents.
• Understand customer needs and identifies solutions to non-standard requests by interpreting existing procedures, processes and practices.
• Ensure work and behave in accordance with EHS procedures and guidelines.
• Maintains positive working relationships among employees and fosters an environment where employee engagement, empowerment, teamwork and accountability are the cultural norm.
• Participate in continuous improvement initiative as part of the production system culture in Singapore.
• Participate in EHS, Business Compliance, cGMP and all other compliance-related matters, where applicable.
• Uses formal data based analytical tools (such as Lean Six Sigma process) to identify and implement operating improvement opportunities to eliminate waste, improving accuracy, compliance and productivity.
• Any other duties as assigned by the Senior Manager/Director.

What you must have

To be successful in this role, you will have:

QUALIFICATION:

Bachelor Degree in Science/ Life Science, Pharmacy, Pharmaceutical Science or Engineering or proven relevant experience.

EXPERIENCE:

This is a career conversion programme under Workforce Singapore (WSG) and candidates must meet the following criteria:

• Singaporeans/Singapore PRs only
• PMETs/Mid-Careerist with no prior work experience in Biopharma industry are welcomed to apply
• Open to two years contract
• Minimum 2 years of relevant experience in GMP manufacturing environment, preferably laboratory operations.

QUALIFICATION:

Bachelor Degree in Science/ Life Science, Pharmacy, Pharmaceutical Science or Engineering or proven relevant experience.

Expertise, Professional and Functional Competencies

· A continued improvement mindset.

· Good knowledge and understanding of GMP

· To be familiar with simple statistic to apply statistical analysis and process control techniques.

· Experience in MS-office applications.

· Proficient in English.

Other Personal Attributes:

· Good organization and time management skills.

· Able to work independently.

· Meticulous with high integrity.

· Good interpersonal and communication skills, with ability to work in cross-functional teams.

· Continuous improvement mindset.

· Positive attitude and self-motivated.

Responsibilities

• Provide comprehensive administration support to the Sales Engineer Teams
• Preparation of tendering documents
• Compile weekly sales call report and monthly project report
• Other duties assigned by immediate supervisor

Requirements

• Diploma or equivalent
• Able to work independently in a challenging and demanding environment
• Positive working attitude, Teamwork
• Flexibility and self learning
• Good communication and organization skills
• Attention to details, Meticulous and accurate
• Candidate without relevant experience are welcome to apply

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

- Support Head, Customer Service in driving digital transformation and self-help tools at service touch points in Singapore and OSS Contact Centre with - Compliance and Operational Risk in mind.

- Responsible for designing “as if” and “to be” in customer experience journey on transformation tools.

- Collaborate with internal/external stakeholders and spearhead in implementing digitalization and self-help capabilities to achieve Corporate Solutions’ goals and vision in Joyous CX.

- Drive e-portals utilization rate, focus on accuracy and quality of contents and increase customer satisfaction ratings.

- Develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

- Support investigation of complainants escalated to Customer Service section and communicate investigation findings/outcome to complainant/business partners within the required turnaround time.

- Attend to enquiries/feedback received at the various customer service touch points.

-Use of data to identify and recommend any process/operational enhancements or new service propositions to improve customer service and experience.

- Support Section Head in implementing and maintaining a centralized knowledge library as source for future omnichannel servicing portal.

- Performs other responsibilities and duties periodically assigned by Section Head in order to meet operational and/or other requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Key accountability (Main purpose of this job):

The Data Analyst plays a pivotal role in driving data-driven decision-making across our school. You will be responsible for designing and implementing data analysis strategies, extracting insights from various data sources, and communicating actionable findings to stakeholders to improve student learning, operational efficiency, and overall school performance.

The Data Analyst is also responsible for building and maintaining an accurate school timetable that organises and supports student learning.

Responsibilities (Key areas of Responsibilities):

Data Acquisition and Management:

• Develop and implement data collection strategies for academic, student, and operational data
• Design and maintain data pipelines to ensure data accuracy, completeness, and accessibility
• Perform data cleaning, transformation, and integration tasks
• Manage data quality and implement data governance practices
• Extract, transform and load data from various sources into Google BigQuery

Data Analysis and Reporting:

• Conduct in-depth analysis of student performance data (e.g., standardised test scores, grades, attendance) and Operational data (e.g., HRMS, Facilities Management System, IT Systems etc) to identify trends, patterns, and areas for improvement
• Analyse student engagement and learning behaviours to inform instructional strategies and curriculum development
• Develop and deliver data-driven reports and presentations including actionable insights to stakeholders, including teachers, administrators, and leadership teams
• Generate regular and ad-hoc reports to support decision-making at both strategic and operational levels
• Create and maintain dashboards and visualisations to effectively communicate data insights
• Comprehensive data analysis using SQL queries and advanced BigQuery functions

Predictive Modelling:

• Develop and implement predictive models to forecast student performance, identify at-risk students, and optimise educational strategies
• Use statistical techniques to analyse historical data and build models that contribute to academic success and overall school improvement

Data Visualization:

• Create visually appealing and easy-to-understand dashboards and reports to communicate complex data findings to non-technical stakeholders
• Utilise data visualisation tools to present insights in a compelling and accessible manner
• Facilitate the development of new engines and modifications of existing engines in order to meet CIS data visualisation needs

Decision Support:

• Partner with stakeholders to identify data-driven solutions to address specific challenges and opportunities
• Utilise data analysis to support strategic planning, resource allocation, and program evaluation
• Contribute to the development and implementation of data-driven initiatives and projects.
• Meet with collaborators to understand and meet their data needs and goals. For example to create systems for the easy access of data to support events like UN Week, excursion lists, estimate foreign language book purchases
• Consult with collaborators to streamline their work process including data collection and presentation
• Clearly and concisely communicate complex data insights to technical and non-technical audiences

Surveys and Data Reports (School and Operational):

• Coordinate with stakeholders to properly set up the survey/form on the survey platform
• Transform and load data into BigQuery in appropriate format
• Make data accessible to relevant stakeholders through Google Sheets or Looker Studio or on the platform dashboard reports
• Focusing in managing, producing and visual creation of the data for departments Academic, HR, Finance, Admissions, Marketing etc (eg. enrollment trends, market analysis, comparison of data etc)
• Supporting the stakeholders in strategic decisions using the data sources by providing data insights on trends, comparison and market analysis

Early Years, Primary and Secondary Timetable:

• Collaborate with vice principals and the IT department to build the primary and secondary timetable and make structural changes as needed throughout the academic year
• Liaise with the timetable software provider for support and help with problem solving
• Coordinate a data calendar to support regular review cycles
• Setup Web Preferences to gather student’s subject choices for the next school year
• Coordinate with VPs to calculate accurate teaching loads and duty schedules
• Optimise timetable for all academic staff to maintain fairness

Student Support

• Maintain SWELL student information dashboards and Tier 1, 2 and 3 monitoring tracking while also supporting processes to streamline data entry
• Maintain ELL student information dashboards
• Advise SWELL and ELL admin support on best practices for bulk student reporting and parent contacts
• Create and maintain a system for tracking ELL, Learning Support and Caregiver students’ data between admissions and the SWELL and ELL departments to optimise student placement and staffing

Other Responsibilities:

• Stay current on the latest data analytics trends and technologies in education.
• Collaborate with other departments and teams to ensure data-driven decision-making is integrated across the school.
• Promote a data-driven culture within the school community.
• Ensure compliance on data protection with the data source.

Requirements:

• Bachelor Degree in data science, statistics, education, or a related field, or equivalent experience.
• Minimum 5 years of experience in data analysis, preferably in an education setting.
• Strong analytical skills and experience working with various data sources and tools (e.g., SQL, Python, R, Looker, Looker Studio, Tableau, Power BI).
• Excellent communication and presentation skills, with the ability to translate complex data into actionable insights for diverse audiences.
• Experience working in a fast-paced environment and managing multiple projects simultaneously.
• Strong problem-solving skills and ability to think creatively.
• Passion for education and a commitment to using data to improve student learning outcomes.

a) At least 5 years of Information Security working experience in a complex IT

(b) At least 5 years of working experience in Security Administration of one or more of the

following systems:

i) Active Directory

ii) Privileged ID Management tools

iii) Identity Governance & Administration tools

iv) Windows

v) Unix

vi) Linux

vii) MSSQL

viii) Oracle

ix) Mainframe

x) AS400

xi) Teradata

(c) Certification in CISSP, CRISC, CISM.

(d) Good Project Management experience and skills.

(e) Must be self-motivated, independent without much supervision, meticulous, systematic, dedicated, committed and result-oriented team player with strong initiative, and possess good inter-personal, communication, analytical and presentation skills.

(f) The candidate shall be required to perform some or all of the following duties according

to the area he/she is assigned to support:

i) Perform ID and Access control provisioning in one or more of the following systems:

- Active Directory

- Privileged ID Management tools

- Identity Governance & Administration tools

- Windows

- Unix

- Linux

- MSSQL

- Oracle

- Mainframe

- AS400

- Teradata

ii) Review and develop process for ID and Access control administration.

iii) Review IDs, Accesses and Security Settings to comply with polices and standards.

iv) Develop and maintain Baseline Security Standards (BSS) for Privileged ID Management (PIM), Identity Governance & Administration (IGA), Mainframe &

Database Computer (DBC) and AS400.

v) Conduct BSS compliance checks periodically for PIM, IGA, Mainframe & DBC and

AS400.

vi) Provide governance on the service provided by the Service Providers.

vii) Manage the escalation processes and perform service recovery for incidents that

directly impact services or users.

viii) Conduct internal security reviews.

ix) Assist in the extraction of artefacts for auditors.

x) Support periodic fixes/patches and upgrades.

xi) Assist in the planning, review and testing of the IT Business Continuity Plan.

xii) Ensure strict adherence to the Board’s internal processes, procedures and policies

for quality output as well as sound security controls.

The PMO Analyst / Manager (Senior Position) shall:

(a) Manage day-to-day activities in the Program Management Office, PMO;

(b) Champion annual work planning reviews with stakeholders, from budget to agreement with users;

(c) Manage and operationalize demand management process with rigor in governance and compliance;

(d) Support Deliver to Fidelity Balance Scorecard Goals via portfolio and project performance measurement and analysis;

(e) Streamline SAP reports for end-to-end delivery performance KPIs, from demands utilisation to projects closure;

(f) Report and analyze delivery balance scorecard KPIs, including budget utilization and highlight any areas of concerns and work with stakeholders for resolutions;

(g) Establish and implement standards and guidelines on project management practices, costing etc.; couple with on-going operational efficiency improvement within PMO functions;

(h) Provide training and guidance related to project management standards and project monitoring;

(i) Initiate and implement process improvements to aid demand and delivery fulfillment, marksmanship and performance dashboard; and

(j) Support program/project audits.

Requirements

The PMO Analyst / Manager (Senior Position) shall:

(1) Have programme management experience; preferably in managing programmes in a large-sized organization operating in a highly complex environment;

(2) Be proficient in Microsoft Office Excel and Automation, MS SharePoint Workflow Automation; hands on Tableau reporting will be advantageous;

(3) Proficiency in Tableau Reporting will be advantageous;

(4) Have ability to think strategically; understand, interpret and apply policies as it applies to IT enablement; apply analytical and creative problem solving skills;

(5) Have well-developed communication, consultation, negotiation and advocacy skills and a proven ability to establish and cultivate relationships with a variety of key stakeholdersl

(6) Have proven ability to initiate, manage and report on programme activities and identify issues affecting the performance outcomes of the project;

(7) Have effective information-gathering, through meeting facilitation, one-on- one interactions and/or observations;

(8) Have experience in documentation work products including manuals, SOPs, training aides and process documents;

(9) Have ability to manage multiple project activities at the one time and excellent prioritisation skills;

(10) Have excellent professional written and verbal communication skills, plus effective interpersonal skills;

(11) Be an active Project Management Professional (PMP) certification (or ability to obtain within SIX (6) months); and

(12) Have experience in project management methodology and knowledge of the system development life cycle (SDLC).

The PMO Analyst / Manager (Senior Position) shall:

(a) Manage day-to-day activities in the Program Management Office, PMO;

(b) Champion annual work planning reviews with stakeholders, from budget to agreement with users;

(c) Manage and operationalize demand management process with rigor in governance and compliance;

(d) Support Deliver to Fidelity Balance Scorecard Goals via portfolio and project performance measurement and analysis;

(e) Streamline SAP reports for end-to-end delivery performance KPIs, from demands utilisation to projects closure;

(f) Report and analyze delivery balance scorecard KPIs, including budget utilization and highlight any areas of concerns and work with stakeholders for resolutions;

(g) Establish and implement standards and guidelines on project management practices, costing etc.; couple with on-going operational efficiency improvement within PMO functions;

(h) Provide training and guidance related to project management standards and project monitoring;

(i) Initiate and implement process improvements to aid demand and delivery fulfillment, marksmanship and performance dashboard; and

(j) Support program/project audits.

Requirements

The PMO Analyst / Manager (Senior Position) shall:

(1) Have programme management experience; preferably in managing programmes in a large-sized organization operating in a highly complex environment;

(2) Be proficient in Microsoft Office Excel and Automation, MS SharePoint Workflow Automation; hands on Tableau reporting will be advantageous;

(3) Proficiency in Tableau Reporting will be advantageous;

(4) Have ability to think strategically; understand, interpret and apply policies as it applies to IT enablement; apply analytical and creative problem solving skills;

(5) Have well-developed communication, consultation, negotiation and advocacy skills and a proven ability to establish and cultivate relationships with a variety of key stakeholdersl

(6) Have proven ability to initiate, manage and report on programme activities and identify issues affecting the performance outcomes of the project;

(7) Have effective information-gathering, through meeting facilitation, one-on- one interactions and/or observations;

(8) Have experience in documentation work products including manuals, SOPs, training aides and process documents;

(9) Have ability to manage multiple project activities at the one time and excellent prioritisation skills;

(10) Have excellent professional written and verbal communication skills, plus effective interpersonal skills;

(11) Be an active Project Management Professional (PMP) certification (or ability to obtain within SIX (6) months); and

(12) Have experience in project management methodology and knowledge of the system development life cycle (SDLC).

The Product Support team are a talented, engineering focused department with an emphasis on customer service whether that is dealing with external clients or internal business functions. We work with a number of different areas of the business and are responsible for service excellence and ownership of client incidents.

We are looking for a Product Support Specialist in our Singapore office.

We require a smart and driven individual who thrives in a fast-paced environment where helping the customer is a top priority, and who loves to figure out and solve technical problems. In this role, you will be primarily responsible for escalated technical support of our software products, handling customer inquiries and working with internal teams to develop solutions to client-reported issues.

What you'll be doing

• Provide 2nd line technical support and expert product consulting, via email, phone, and our internal support portal, to all users of our Opus 2 platform, Transfer and Annotate products (SaaS, Enterprise and Internal).
• Troubleshoot and test client-reported product defects, liaising with QA and DevOps for the deployment of fixes.
• Creating automation tools with bash, python (or similar) to fix data-related issues across the product suite.
• Work cross-functionally with other teams to ensure that all client needs are satisfactorily met.
• Identify, triage, and escalate defects to appropriate internal personnel, providing a clear outline of the problem with technical detail.
• Capture client feedback, and escalate improvements to appropriate internal personnel, providing a clear story of the improvement in clear detail.
• Assist with proactively engaging clients with best practices to optimise product usage and maximise adoption.
• Consult with Enterprise clients to provide expert product knowledge and technical product workflow solutions.
• Track and manage support activities in the Helpdesk or incident tracking system.
• Recognise and promote opportunities for training and professional services.

What we're looking for in you

• Provide 2nd line technical support and expert product consulting, via email, phone, and our internal support portal, to all users of our Opus 2 platform, Transfer and Annotate products (SaaS, Enterprise and Internal).
• Troubleshoot and test client-reported product defects, liaising with QA and DevOps for the deployment of fixes.
• Creating automation tools with bash, python (or similar) to fix data-related issues across the product suite.
• Work cross-functionally with other teams to ensure that all client needs are satisfactorily met.
• Identify, triage, and escalate defects to appropriate internal personnel, providing a clear outline of the problem with technical detail.
• Capture client feedback, and escalate improvements to appropriate internal personnel, providing a clear story of the improvement in clear detail.
• Assist with proactively engaging clients with best practices to optimise product usage and maximise adoption.
• Consult with Enterprise clients to provide expert product knowledge and technical product workflow solutions.
• Track and manage support activities in the Helpdesk or incident tracking system.
• Recognise and promote opportunities for training and professional services.

Working at Opus 2

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with the world’s largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:

• 22 days annual holidays, flexible working, and length of service entitlement.
• Loyalty Share Scheme.
• Healthcare Insurance.
• Dental Insurance.
• Additional Childcare Leave.
• A day of leave to volunteer for charity and an active CSR team raising money towards a company charity.
• Accessible and modern office spaces
• Company social events.

Who we are

Decathlon is an international sporting goods creator and retailer with more than 60 in-house brands, sold through more than 1650 stores in 50 countries. Decathlon Singapore is looking for enthusiastic and proactive Data Interns to join our data team and create data-driven solutions relating to retail analytics, consumer analytics and sports analytics. You can expect to hone your data analytics skills and develop your data analytics journey here with us in this sports & retail industry!

What you will do

• Process, clean, and verify the integrity of data used for analysis
• Work in multiple projects to provide analytics insights to different stakeholders to support business decisions
• Design automated tools and dashboards that are user-friendly
• Assist different business units with data queries with SQL
• Apply data analytics and machine learning algorithms to the sports & retail Industry

Time Period

• Able to commit minimally 6 months, with potential conversion to full-time employment
• Able to start June / July 2024 onwards
• Please note that this is a full time internship position. 

Who you are

• Sport enthusiast and actively practicing a sport!
• You take energy in everything that you do; you express vitality and take initiative on your assigned tasks
• Proficiency in Python and SQL is required
• Good communication skills. Comfortable with collaborating cross-functionally – with people from different levels, backgrounds and experiences.
• Experience or coursework in statistical modeling, econometrics, data analysis.
• Experience with Tableau will be an advantage
• Experience with Databricks and Airflow will be an advantage

• Opportunity to work in an international, sporty environment
• Staff discounts across all Decathlon brands

By applying, you consent to the collection, use and disclosure of your personal data in accordance with our Privacy Policy (https://www.decathlon.sg/s/privacy-policy).

The PMO Analyst / Manager (Senior Position) shall:

(a) Manage day-to-day activities in the Program Management Office, PMO;

(b) Champion annual work planning reviews with stakeholders, from budget to agreement with users;

(c) Manage and operationalize demand management process with rigor in governance and compliance;

(d) Support Deliver to Fidelity Balance Scorecard Goals via portfolio and project performance measurement and analysis;

(e) Streamline SAP reports for end-to-end delivery performance KPIs, from demands utilisation to projects closure;

(f) Report and analyze delivery balance scorecard KPIs, including budget utilization and highlight any areas of concerns and work with stakeholders for resolutions;

(g) Establish and implement standards and guidelines on project management practices, costing etc.; couple with on-going operational efficiency improvement within PMO functions;

(h) Provide training and guidance related to project management standards and project monitoring;

(i) Initiate and implement process improvements to aid demand and delivery fulfillment, marksmanship and performance dashboard; and

(j) Support program/project audits.

Requirements

The PMO Analyst / Manager (Senior Position) shall:

(1) Have programme management experience; preferably in managing programmes in a large-sized organization operating in a highly complex environment;

(2) Be proficient in Microsoft Office Excel and Automation, MS SharePoint Workflow Automation; hands on Tableau reporting will be advantageous;

(3) Proficiency in Tableau Reporting will be advantageous;

(4) Have ability to think strategically; understand, interpret and apply policies as it applies to IT enablement; apply analytical and creative problem solving skills;

(5) Have well-developed communication, consultation, negotiation and advocacy skills and a proven ability to establish and cultivate relationships with a variety of key stakeholdersl

(6) Have proven ability to initiate, manage and report on programme activities and identify issues affecting the performance outcomes of the project;

(7) Have effective information-gathering, through meeting facilitation, one-on- one interactions and/or observations;

(8) Have experience in documentation work products including manuals, SOPs, training aides and process documents;

(9) Have ability to manage multiple project activities at the one time and excellent prioritisation skills;

(10) Have excellent professional written and verbal communication skills, plus effective interpersonal skills;

(11) Be an active Project Management Professional (PMP) certification (or ability to obtain within SIX (6) months); and

(12) Have experience in project management methodology and knowledge of the system development life cycle (SDLC).