We are seeking a skilled Business Analyst to join our team on a 6-12month contract basis. The primary responsibility of this role is to assist in BCBS239 documentation and lineage documentation. The ideal candidate should possess strong SQL understanding, with the ability to grasp concepts quickly. Basic knowledge of RWA (Risk Weighted Assets)

1. Collaborate with stakeholders to gather requirements and understand business needs related to BCBS239 compliance.
2. Assist in documenting BCBS239 compliance frameworks, policies, and procedures.
3. Analyze data lineage and document data flows within the organization's systems.
4. Utilize SQL skills to query databases and extract relevant data for analysis and documentation.
5. Work closely with technical teams to ensure accurate representation of data lineage and compliance requirements.
6. Conduct gap analysis to identify areas for improvement in BCBS239 compliance processes.
7. Provide support in implementing solutions to address compliance gaps and improve data lineage.
8. Stay updated with regulatory requirements and industry best practices related to BCBS239 compliance.

1. Proven experience as a Business Analyst, preferably in a financial services environment.
2. Strong understanding of BCBS239 regulations and requirements.
3. Proficiency in SQL with the ability to write complex queries for data analysis.
4. Ability to quickly grasp complex concepts and adapt to changing requirements.
5. Basic knowledge of Risk Weighted Assets (RWA) and Expected Credit Loss (ECL) concepts is advantageous.
6. Excellent analytical and problem-solving skills.

Responsibilities:

• Provide sales support and coordination for the automotive sales team.
• Assist with order processing, tracking, and fulfillment.
• Coordinate with internal teams to ensure timely delivery of products to customers.
• Prepare sales quotations and proposals.
• Handle customer inquiries and provide product information.
• Monitor and maintain accurate sales records and customer databases.
• Track sales activities, forecasts, and targets.
• Assist in identifying new business opportunities and developing sales strategies.
• Collaborate with the marketing team to support sales campaigns and promotions.
• Provide administrative assistance to the sales team as needed.

• Minimum GCE 'O' Levels or equivalent.
• Prior experience in sales support or customer service role, preferably in the automotive industry.
• Knowledge of automotive products, parts, and industry terminology.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Attention to detail and accuracy in data entry and documentation.
• Ability to work in a fast-paced and dynamic environment.
• Positive attitude and a willingness to learn.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Location: Central

As a Treasury Analyst, you will assist the Treasury Manager in various Treasury functions. Your responsibilities will include managing the Company’s group cash, working capital, and foreign exchange risk. This entails overseeing cash management activities, as well as planning and executing cash flow management for all business segments of the organization. You thrive on seeking out new opportunities and challenges.

• Oversee daily treasury operations and cash management activities, including SAP F110 payment runs, manual payments, and funding activities.
• Manage the company's cash flow by collaborating closely with internal stakeholders to forecast cash needs, ensuring adequate funds are available to meet financial obligations.
• Identify and resolve payment failures, conduct root cause analysis, and oversee payment reissuance.
• Perform monthly bank reconciliations.
• Ensure timely and accurate accounting postings and participate in month-end closing activities.
• Implement Treasury Management System and drive continuous improvement in treasury processes.
• Fulfill other ad hoc duties as assigned.

• Bachelor’s degree in accountancy or finance
• 3-5 years of experience in corporate treasury.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and strategic thinking skills with exceptional attention to detail.
• Good organizational, multitasking, and time management abilities.
• Proven ability to work well under pressure to meet tight deadlines.
• Proficiency in Microsoft Excel with strong quantitative and spreadsheet skills.
• Familiarity with SAP.
• Experience with Treasury Management Systems (TMS) is a plus.
  

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email to [email protected]

CEI Registration Number: R1985071
EA License Number: 21C0661
Company Registration Number: 201127615M

The main tasks will be:

• Provide in-house CTRM support to worldwide users during their day to day tasks (including pricing, exposure, pnl, VaR, invoicing matters and more), escalate supports when required to development team and ensure following-up with them. Ownership required on each support to provide best service.
• Understand and challenge CTRM’s enhancement requests from users, in order to liaise with development team.
• Train new comers, as well as current users when required, on any part of the CTRM and/or other in-house applications.
• Operation and problems solving of business applications including jobs monitoring, interfaces and servers in close collaboration with DBA, network, infrastructure and development teams.

We’re looking for a Payment Operations Analyst who is passionate about our mission of Money Without Borders to partner with our payment product teams to help drive data-driven and innovative growth decisions while helping to make our payment systems smoother and more efficient. 

As a Payment Operations Analyst, you'll be driving our analytics efforts in the Payment Operations product team that balances the work between making our payment rails frictionless, borderless and enabling a smooth customer payment experience. You’ll also be a part of a wider team of over 100 Analysts! You’ll get to collaborate on cross-team projects, develop technical skills and bring ideas about how we can improve analytics across Wise. 

Most importantly, you’ll collaborate closely with your product managers, designers and engineers to bring your insights into real change for our customers and help drive our mission! 

Your mission:

At Wise our mission is Money Without Borders - instant, convenient, transparent and eventually free. Whether our customers are sending money to another country, spending money abroad, or making and receiving international business payments, Wise is on a mission to make their lives easier and save them money. 

Here’s how you’ll be contributing to the Payment Operations team:

• You’ll expose the vast data on our processes to the product teams across Wise in a meaningful and actionable way in which people can proactively access the information without friction or need for analyst assistance

• Proactively contribute to, own, create, track key metrics and results  for your product team, keeping them accountable throughout the quarter

• Support senior analysts by conducting research, preparing reports, and visualisations

• Work with operational leadership in coming up with new features for automating and reducing our workload, preventing our financial risks and overall making our customer experience smoother

• Building the framework for managing risk, customer and payment agent experience

• Drive the discovery phase by scoping new opportunities and suggesting initiatives on Payment Operations through meaningful insights

• The role requires collaboration with Product, Engineers and Operations Team

This role will give you the opportunity to: 

• Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money

• Create value from extensive datasets. We have millions of customers, a global set of payment infrastructure and a complex product that customers can use in different ways. There is a tonne of value left to unlock from this data!

• Influence the team’s direction. Analysts at Wise enable data-driven decision making and have a large impact by helping their teams to decide what to work on.

• Learn from a global network of professionals. We have a large, diverse team of analysts, data scientists and product managers that you will work with and learn from.​​​​​​

Continental strives to proactively prevent security issues by identifying and addressing vulnerabilities. As part of the vulnerability management team you will help to identify, prioritize, and track findings. The successful candidate will have the opportunity to attack any and all internally reachable systems of a global company. This cross functional position will work closely with many different departments in order to address found security issues.

Responsibilities:

• Work with scanning tools to identify vulnerabilities
• Manually verify and identify vulnerabilities
• Prioritize vulnerabilities
• Continuously improve the automation process
• Support asset owners in understanding vulnerabilities and selecting appropriate remediation measures
• Track vulnerability remediation
• Stay up to date with current cybersecurity trends   

[What you will be working on]

Your key responsibilities include:

•  Supporting administrative functions in student services

• Verifying and processing applications for student financial assistance scheme

• Liaising with students/parents on all fee-related matters

• Tracking of bursaries, insurance, surveys and other student-related matters

[What we are looking for]

• Preferably 3 years of work experience

• A team player who is able to multi-task and work independently

• Drive to learn and apply new skills and ability to work under pressure

• Knowledge of social media is an advantage

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

• Liaising with multiple teams and dealers to ensure customer’s applications are duly completed.

• Provide support to the business development team on their daily BAU, such as disbursement and loan processing.

• Screening of loan documentation, data entry, and maintain data accuracy in the system.

• Follow up with dealers /customers for documentation rework.

• Assist in generating and issuance of Invoices/billing to business partners/customers.

• Potential to cross-train in other product’s support roles.

• To perform ad-hoc initiatives/projects.

Job Family Group:

Worker Type:

Posting Start Date:

Business unit:

Experience Level:

Job Description:

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DISCLAIMER:

Job Description

To assist in post-trade compliance, assist in the monitoring of the investment and transactional activities of fund managers to ensure compliance with regulatory and client-mandated investment guidelines.  You will also ensure that all client reporting are done accurately and on a timely basis. As our fund managers invest in a broad range of instruments, you should have some knowledge in various financial securities products.

Responsibilities

• Review and maintenance of accurate compliance rules across all fund types, in accordance with Investment guidelines or compliance parameters provided by client / fund manager.
• Ensure accurate and correct interpretation of guidelines and the creation of relevant rules in the compliance monitoring system.
• Ensure that alerts and / or breaches are monitored daily and follow-up action taken and documented. 
• Updating of Operating Procedures Manual and Operating Memorandums with clients.
• By adhering to guidelines and checklists, ensure that standard procedures and controls, as set out in the Operating Procedures Manual, are being adhered to. 
• Responsible for ensuring that all the daily / non-daily reporting to clients are met as per requirements.  
• Attend to client queries.
• Assist Funds Compliance Monitoring Manager in the smooth running of the compliance monitoring function of the department, including adherence to corporate and regulatory policies and requirements.
• Assist in process improvement initiatives. 
• Assist in training and development of new or inexperienced staff.
• Assist in user acceptance testing. 
• Working with internal/external parties (for example clients, fund managers, vendors, fund accountants, auditors etc)

Qualifications/Requirements

• Degree in Banking / Finance or Accountancy
• 2 - 4 years experience in the financial industry (fund management / insurance business will be preferred) with relevant experience in post-trade compliance platforms, creating and maintaining rules for purposes of portfolio compliance. Knowledge of the various component feeds to the system (fund accounting data base, third party vendor feeds) will be an added advantage.
• Strong working knowledge of investment guidelines, securities ratings and industry classification, benchmark indexes, etc. 
• Demonstrating a high level of accuracy and attention to detail.
• Ability to write macros and rule logic, knowledge of SQL and data mapping will be a plus.
• Computer literate with good working knowledge of Excel & macros. Preferably with working knowledge of SQL and data mapping.
• Able to interpret legal clauses and paraphrase into simple and clear requirements.
• Service-oriented and client focused. A team player with strong oral, written and interpersonal communication skills.
• Willing to work on Singapore public holidays.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

• Unison Consulting Pte Ltd is seeking a Desktop Support Engineer to join our team. In this role, you will be responsible for providing technical assistance and support to end-users within the organization.
• Your responsibilities will include resolving hardware and software issues related to desktops, laptops, and other IT peripherals. You will be responsible for installing, configuring, and maintaining computer systems to ensure they operate efficiently.
• You will also assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary. Additionally, you will provide remote assistance for off-site users using remote desktop tools and assist users with login issues, password resets, and access-related queries.
• Our ideal candidate has a strong understanding of desktop operating systems, knowledge of desktop hardware components and peripherals, and excellent troubleshooting skills. You should be able to analyze and solve hardware and software problems efficiently, collaborate with other IT professionals and support teams, and contribute to the overall IT support function.

• At least a Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.
• Prefer healthcare environment experience.
• Good attitude
• Willing to learn and work in a team.
• Strong problem-solving skills.
• Excellent client-facing skills.
• Professional presence and excellent communication skills. 
• Hardware Skill – Desktop, Laptop, Printer and Scanner.
• Windows OS (Must know Windows 10) 

Office Location: 
Pioneer Turn (Jurong)

Opportunities & Exposure

1. Drive process optimization in Claims Management

• Perform UAT (User Acceptance Test) on the evolution/ enhancement of a newly developed online tool
• Enhance communication & marketing of new tool - Support roll-out of tool to new sites within APAC
• Provide training to internal & external teams within APAC
• Identify improvement areas and develop an action plan with the project committee to reduce claims

2. Drive improvement in data quality management

• Participate in evidence gathering and root cause determination to secure the quality process in our logistics partner (Bollore) to fulfill customers’ expectation
• Perform thorough quality analysis to measure the effectiveness of various quality processes using data and internal auditing tools
• Initiate corrective actions for procedural or process deficiencies
• Develop common tools to facilitate weekly performance tracking/ reporting and follow-up of KPIs and action plan

This role will provide all aspects of escalations technical support for Applied Materials CMP installed base of tool technologies. It will be responsible for enhancing tool performance through remote and on-site escalations support to Customer Engineers, technicians, and other product focused personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment. It will also provide support for other customer technical issues related to equipment, programs, installations, and upgrades.

The role will respond to situations where first-line product support needs additional help to isolate or fix problems in malfunctioning equipment. Specific duties will include:

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Explains difficult or sensitive information; works to build consensus
• Interprets internal/external business challenges and recommends best practices to improve products, processes or services
• Communicates difficult concepts and negotiates with others to adopt a different point of view
• Use/Proficiency of internal systems (FSS/Digital Tools) to mine and analyze tool specific data
• Enhances local team product technical knowledge by frequent knowledge transfer and ensures field implementation
• Creates documentation for field use (TLLs)
• Presents at customer level; creates presentations at the engineering level for delivery to customers on system upgrades, support plans, technical demonstrations (new part introductions)
• 200mm CMP product knowledge a plus

• CE3-CE5 with strong understanding of CMP fundamentals, communication skills

• Proficient in English language both written and verbal
• Bachelor degree or equivalent experience in a technical field (Electrical Engineering, Mechanical Engineering, Chemical Engineering or a related discipline)
• + 5 years of experience with Applied Materials CMP products or similar

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

We’re looking for a Customer Support Associate to join our team in Singapore. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to help customers have the best experience possible with our product working across email, phone and chat.

The role will give you the opportunity to:

• Help customers have the best experience possible with our product working across email, phone and chat
• Be flexible working during business hours but sometimes covering an early morning(from 6am), and up to 2 weekend shifts per month
• Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams while still achieving your KPIs
• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
• Work with Empowerment – at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

What we offer

• Competitive salary and benefits package
• Opportunities for career advancement within a global luxury brand
• A diverse and inclusive workplace
• Ongoing training and development programs
• Experience the prestige of working with iconic beauty and fragrance brands

Your skills and experience

• Familiar with Microsoft SQL Server and have SQL script development skills, experienced in data management 

• Good Knowledge of Google solution (Google Cloud, BigQuery, Google Analytics) and Microsoft solution (PowerBI, SSAS) 

• Excellent technical skills – good understanding on data analysis and integration 

• Good communication skills – Good spoken English required 

• Willing to manage many different sub-projects at the same time 

• Willing to work in a multi-brands and dynamic organization 

This role is specifically for the TSE Implant support organization in AMSEA within AGS and as such requires product specialism in Implant VIISta and Legacy hardware and associated software and systems.

Location is anywhere in AMSEA geographical region.

Key Responsibilities

Responsible for all technical support related within AGS TSE. Mainly supporting technical escalations, Root cause analysis and follow up tech doc creation, system installation support , FSO improvement programs and service contract SME support.
Acts as intermediary and field escalation focal point between customer and Division by providing tech support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment. 
Can Provide Alpha Site support to Engineering  specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
Can Provide Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool. 
Can Present at customer level and has the communication skills to present at all levels within AGS and the Business Unit

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

•  Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus. Can effectively Manage complex conversations with key partners in the field org and business units

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

In this role as a Risk Specialist in Wise’s second line Risk Management Team, you will be a key contributor in, and risk partner for the delivery of the risk management framework in Asia. This role is an exciting opportunity for you if you have some risk management experience and are looking to do impactful work. The role will report to and be supported by the Head of APAC Risk.

Here’s what will you be doing:

• Maintaining risk registers for the markets with focus on the key risks, including risk identification, assessment of risks as per risk methodology, supporting business in remediation of risks.
• Implementation risk appetite statements and key risk indicators for the countries, including monitoring of risks, analysis, reporting and  proposing remediations if required. 
• Determining and presenting the risk profile to the board of directors or to risk committees and to group risk committees.
• Working closely with first line stakeholders to ensure that operational risk policies and frameworks are adhered to.
• Closely work on the risk areas such as incidents, issues and risk assessments.
• Lead the efforts to develop and manage one of the key risks for the organisation such as BCM, technology risks or outsourcing risks
• Creating awareness within the first line on risk management including training etc.

This role would be great for someone who has:

• Experience in mid level risk management.
• Good understanding of systems, management information and reporting systems.
• Demonstrated track record in second line risk management function
• Worked on implementation of outsourcing or technology risk management within an organisation.
• Work independently and flexibly within a fast paced environment.
• Comfortable with change and managing different priorities and working with different stakeholders.
• worked in or familiar with the payments industry.

#LI-JL88

We are seeking an experienced and creative Senior BI Analyst to join our team. This position requires a functional understanding of business domains preferably in one of Healthcare/ Financial services/ Retail sectors and ability to facilitate stakeholder communication, conduct workshops and create clear documentation.

A good understanding of data visualization tools such as Qlik, Tableau, or Power BI, complemented by strong proficiency in SQL would be ideal. The ideal candidate will have at least 5 years of experience in data analytics and business intelligence, with a keen ability to gather and understand customer business requirements. This role demands exceptional design skills to build visually appealing and insightful dashboards.

Key Responsibilities:

1. Requirements Gathering and Analysis:

   - Collaborate with business users to gather, understand, and document business requirements.

   - Translate business needs into technical specifications and BI solutions.

   - Conduct requirement analysis sessions with stakeholders to ensure clarity and alignment of vision.

2. Develop and Design BI Solutions:

   - Design, develop, and maintain advanced BI solutions, focusing on high usability and aesthetic appeal.

   - Create interactive and visually compelling dashboards and reports using tools like Qlik, Tableau, or Power BI.

   - Ensure data accuracy and integrity in all deliverables.

3. Data Analysis and Reporting:

   - Perform complex data analysis to extract actionable insights and support business decisions.

   - Develop automated reports and dashboards, continuously iterating to enhance user experience and data storytelling.

   - Work closely with stakeholders to tailor reporting based on evolving needs.

4. Database and Query Optimization:

   - Develop sophisticated SQL queries for data extraction and analysis.

   - Optimize database performance and query efficiency.

   - Uphold data quality and integrity standards.

5. Cross-Functional Collaboration and Support:

   - Engage with different business units to integrate BI solutions into diverse business processes.

   - Provide ongoing support and training to users on new and existing BI tools and dashboards.

   - Act as a liaison between technical and non-technical stakeholders.

6. Project Leadership:

   - Lead BI development projects, ensuring timely delivery and alignment with business goals.

   - Manage project timelines, resources, and stakeholder communication.

7. Innovate and Stay Current:

   - Keep updated with the latest trends in BI technology, design, and data analytics.

   - Evaluate and recommend new tools and technologies to enhance BI capabilities.

Risk Operations Senior Analyst, Credit Risk Management Services

CRMS serves as a critical component of our First Line of defense for wholesale and counterparty credit risk management that is part of Institutional Credit Management (ICM) under ICG Business. CRMS works through the challenges of the Wholesale Credit Risk Lending processes with the aim of transforming the credit risk process flows including but not limited to credit facility management, legal documentation, collaterals and risk reporting. Importantly, CRMS will coordinate with credit management groups across ICG businesses to ensure full alignment on business and regulatory goals, as well as consistency and best practices where appropriate.

Our mandate is to create a world class, end-to-end wholesale credit management platform. The analyst is expected to bring in fresh thoughts and newer perspectives to drive the transformation agenda.

Responsibilities:

• Legal Documentation controls - review for completeness and ensuring retention in accordance with laws.
• Controls over the set-up and management of credit facilities in line with the credit policy and approval conditions.
• Collateral Process Management- recording, monitoring and reporting of collateral provided by the obligor against the credit sanctioned.
• Provide support in handling and reporting data elements to meet regulatory requirements. • Drive business process transformation and deliver tangible results in terms of efficiencies and strong controls.
• Effective stakeholder engagement across multiple business verticals in ICG.

Key Stakeholders:

Business, Credit Analyst, Independent Risk

Qualifications:

• At least a first degree or equivalent experience
• Professional qualification in Finance, Accounting, Business related field or an MBA will be an added advantage
• Knowledge of BFSI (Banking & Financial Services Industry) sector
• Working knowledge of risk management concepts

The candidate would need to possess:

• Strong interpersonal skills, including ability to work independently, multitasking, demonstrate attention to detail & meet timelines
• Clear and concise written and verbal communication skills
• Ability to coordinate within teams across businesses
• Analytical and problem-solving skills.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

We’re looking for a Customer Support Associate to join our team in Singapore. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to help customers have the best experience possible with our product working across email, phone and chat.

The role will give you the opportunity to:

• Help customers have the best experience possible with our product working across email, phone and chat
• Be flexible working during business hours but sometimes covering an early morning(from 6am), and up to 2 weekend shifts per month
• Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams while still achieving your KPIs
• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
• Work with Empowerment – at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

Our Business Customer Support team collaborates and works closely with Business Development, Compliance, Customer Support, Engineering, Customer On-boarding, Operations and other product teams in order to make sure that Wise's business customers are provided with the best experience, solutions, and support.

Your mission: 

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 
• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be flexible working during business hours but sometimes covering an evening, public holiday, or weekend shift 
• Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams
• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
• Work autonomously - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

We’re looking for a new Customer Support Regional Lead to lead our APAC Business Customer Support teams!

Your Mission:

Your mission is to lead our Business support teams. As the Regional Lead of CS Operations for APAC, you’ll report directly to the Global Head of Business Customer Support and lead our regional teams, while cooperating with our outsourcing teams, as well as the various CS support functions like Training, WFM QA and more.

You’ll also join the senior leadership team in Singapore and work to build an exceptional work environment in our regional offices. You'll lead a team that supports any of our global customer base that needs help from our APAC based team while also working closely with our product teams to ensure that the customers in our APAC markets receive world class support. Are you ready?

• Permanent role with variable bonus
• Hybrid
• Experience in financial analysis/ data analyst who analyze business or finance performance

Role and Responsibilities:

• Collect, analyze, and interpret data to identify trends, patterns, and potential areas for enhancing vessel financial performance.
• Develop insightful analysis and assist internal stakeholders to provide recommendations with the objective of financial improvement.
• Track and submit monthly KPI Report to management.
• Manage business unit’s / sub-business units’ implementation of improvement actions.
• Conduct benchmarking exercises.
• Analyse data and provide insights for P&L forecasting and budgeting.

Requirements:

• Bachelor’s degree in either business administration, accounting, data science, statistics, mathematics, or similar subject from a recognized university.
• Minimum 5 years of relevant working experience.
• The expertise to deep-dive and gain insights from data is a must.
• Excellent charting and graphical representation skills to enable effective communication of insights to management.
• Driven and a self-starter who enjoys working in a fast-paced environment.
• Excellent problem-solving skills and a proactive approach to challenges.
• Proficiency in data analysis, Microsoft Excel and MS PowerPoint. SAP is a plus.
• Effective communication and interpersonal skills to collaborate with colleagues across departments and various internal and external stakeholders.
• Proficiency in the English language, both verbal and written.

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Permanent position
• Variable bonus
• Hybrid
• Open communication culture