Location : Singapore

Contract duration : 12 months

Desired experience : Minimum 7 years of experience with a focus on implementing recording and surveillance over voice and chat channels, and setting up required controls.

Stakeholder management

At regional level:

· Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well as Compliance to:

· Collect, analyze and document business scenarios for the use of voice and chat channels

· Understand business interactions with clients and other external counterparties, and their expectations when communicating with Client.

· Identify risk and conduct scenarios and contribute to create the framework to address them, including user awareness and consequence management

· Establish and enforce a clear RACI with all stakeholders on the execution of their processes and controls

· Drive IT teams (Voice, Chat, Archiving, Digital Working, IT Support, Access Management) to guarantee their delivery of:

· Robust technical solutions meeting business and client demands, whether internally developed or relying on vendors

· Technical controls around proper archiving, security and surveillance of channels

At global level:

· Prioritize and plan with global teams the solutions expected by APAC within the global Voice & E-comm Record Keeping (VERK) and Surveillance frameworks

· Obtain validation of APAC plans by global stakeholders through the established governance

Technical Skills

· Understanding of core banking businesses (Global Markets, Corporate Finance, Transaction Banking, Wealth Management) and interactions between front-officers (Sales, Relationship Managers, etc.) and their clients and other counterparties

· Familiar with the technical set-up, usage, recording and surveillance of voice and chat communication channels which are most popular in APAC and globally. Knowledge of end-to-end technical flows into archiving and surveillance back-end systems

· Very comfortable with the use of Office tools to draft process and SOP documents, analyse data and track metrics, and present clear and concise updates and executive messages to senior management

· Fluency in Mandarin is a plus as need to communicate with China Region/Counterpart.

· Strong Analytic/Troubleshooting Skills.

· Strong Communication Skills.

· Strong understanding of MS Windows Operating Systems.

· Strong working knowledge of MS Office and basic business application.

· Strong Customer Support Skills.

· Minimum 2 years desk side support services.

· Basic knowledge of networks, telecom, and compute/storage.

· Advanced knowledge of MacOS & iOS environment & administration.

· Advanced understanding of the MacOS imaging & end-point deployment process.

· Basic understanding of policy, user certificates and keychains design, management, and deployment.

· Advanced knowledge of mobile device support

· Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.

· Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.

· Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.

· Provide smart Hands and Feet support for Technology team on demand

· Rack and Stack Support for commissioning/decommissioning infra devices to be provided.

· Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.

· Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center

· Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.

· Co-ordination for cable patching with Vendors or enable on demand.

· Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site

· Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management

· Installing and configuring hardware and software components to ensure usability by end users

· Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates

· Experience in supporting overall manufacturing / lab IT systems and IT devices

· Familiarity with manufacturing, lab or distribution center IT equipment

· Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..

· Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident

· Advanced communications skills to work with multiple teams and/or OEMs on high priority issues

· Advanced Microsoft skills (server support, etc.)

· Knowledge / Understanding of GMP and GxP

· Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment

· Strong focus on quality and attention to detail

Job Qualifications:

· Strong Analytic/Troubleshooting Skills.

· Strong Communication Skills.

· Strong understanding of MS Windows Operating Systems.

· Strong working knowledge of MS Office and basic business application.

· Strong Customer Support Skills.

· Minimum 2 years desk side support services.

· Basic knowledge of networks, telecom, and compute/storage.

· Advanced knowledge of MacOS & iOS environment & administration.

· Advanced understanding of the MacOS imaging & end-point deployment process.

· Basic understanding of policy, user certificates and keychains design, management, and deployment.

· Advanced knowledge of mobile device support

EDUCATION:

· Diploma or degree in IT

· ITIL and/or any other additional certification preferred

EA License No: 11C4879 / Registration ID : R1218583

Apar Technologies Pte Ltd, Singapore

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

· Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

· Performed Desktop Support services to users

· This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

· Perform imaging/re-imaging

· Perform asset inventories

· Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

· Updates Incident records

· Creates and updates work instructions (where necessary)

· Document standards and procedures (where necessary)

Requirement

· Min. ITE/Diploma graduate with 3 years experience in desktop support

· Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365

· Clear Spoken & Written English.

· possess at least one (1) of the following certifications or their equivalent:

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Azure Administrator Associate; and
• Microsoft Certified: Azure Security Engineer Associate.

· Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

· Demonstrate knowledge in the support of workstations, and related components

· Good verbal and written communication skills

· Good coordination skills

· Ability to prioritize effectively and work with a sense of urgency

· Effectively communicates with teammates and managers

Helpdesk Support

Need to do 12 hours rotating shift.12 hr 8am to 8pm, 8pm to 8am

Work location: Woodlands or Tuas or Airport (each resource has a primary site but need to do backup for the other 2 sites)

Main Responsibilities:

• Support Level 1 Service tasks
• Ensure customer satisfaction in maintenance and support
• Analyse, Troubleshoot, solve assigned tickets by the Team lead.
• Formalize corrective action plans or local workaround within the SLA
• Solve or escalate the analysis to the Level 2 support
• Communicate regularly to keep the customer informed on the progress
• Maintain components of IT infra and backend, including Hardware and Software
• Replacements of Hardware/Endpoint equipment when faulty.
• Perform site administration activities – Regular health checks on endpoints, Regular restart of services, monthly report submission.
• Perform Preventive maintenance of servers and wide range of endpoint devices.
• Backup and Restore – Database backups, logs housekeeping, Image backup of endpoint, workstation, servers etc.,
• Perform OS Patching, Anti-virus update, security patching.
• Assist in Change/Service request deployment and testing.

Skills Experience

• Minimum of 1-2 years of post-education IT work experience required.
• Working knowledge on Windows Desktop Operating Systems thru Windows 10
• Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
• Experience with call tracking / ticket management system, Autotask preferred
• Experience with Managed Services, IT Integration and/or Consulting experience a plus
• Basic Configuration and Administration of PC and Laptops will be a plus.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Dinu Dinesh

EA License No: 11C5502

EAP Registration No: R22110286

The successful actuarial analyst candidate will have an opportunity to gain invaluable experience within an established global organisation and support the IFRS17 reporting team by contributing to processes, model enhancement and User Acceptance Testing for new products.

The role requires expertise with IFRS17 and its analytics, and collaboration across departments.

Main Responsibilities:

• Support the IFRS17 reporting team by preparing and reviewing regular financial reports.
• Maintain and enhance financial controls to ensure compliance with IFRS17 standards.
• Assist in User Acceptance Testing (UAT) for new products and model changes.
• Conduct thorough analysis to improve the accuracy and quality of IFRS17 results and reporting.
• Collaborate with cross-functional teams to identify and implement improvements in reporting processes.
• Ensure the timely completion of financial reporting tasks and control enhancements.

Requirements:

• Background in Finance with a solid understanding of IFRS17 accounting principles, preferably with significant experience in the life insurance industry.
• Strong numeracy skills and the ability to understand and apply new financial and technical concepts.
• Proven track record in delivering high-quality analysis and commentary on financial results.
• Excellent communication skills, both written and oral, with the ability to collaborate effectively with international and virtual teams.
• Proactive attitude, quick learner, and the ability to manage change and meet tight deadlines.
• Proficiency in Microsoft Excel, PowerPoint, and Word, with the ability to produce impactful reports and presentations.

Argyll Scott Consulting Pte Ltd

About the job

A government agency is looking for an experienced Data Analyst to join their team.

Your new company

As a Data Analyst, you will process and analyzes data to identify trends and early indicators of potential incidents that could affect the resilience and cybersecurity. You will also be responsible for analyzing and identifying potential cybersecurity threats by applying data analytics and threat-hunting techniques to big data. You will collaborate closely with cybersecurity counterparts to proactively trigger intervention actions based on the identified potential cyber threats.

Your new role

As the Data Analyst, you will be responsible for:

• Data Collection, Data Analysis, Data Visualization to identify trends and patterns

• Develop and validate hypotheses for threat hunting

• Generate insights and provide supporting evidence through Big Data Analytics for informed decision-making

• Assemble and disseminate intelligence to peers for swift intervention actions

• Data Management to ensure that data is stored securely and efficiently, following best practices and compliance regulations

• Continuously improving data processes and methodologies to enhance the quality and efficiency of data analysis

• Communicate concepts and findings in reports and presentations for senior stakeholders

What you need

• Bachelor’s degree in Computer Science/ Data Science and Analytics or equivalent

• 1+ year of experience in working with databases and big data analytics using Hadoop, Hive, and Spark, along with the ability to write complex SQL queries

• Knowledge of cybersecurity principles and their practical application (computer networking, network security, or system security); cybersecurity certifications are highly desirable

• Practical application experience with statistical methods and concepts such as regression, properties of distributions, statistical tests, and their appropriate usage

What you'll get in return

In return, you'll be part of an organization that values its employees. You’ll be rewarded with:

• structured career growth and plenty of developmental opportunities

• Hybrid and stable working environment

What you need to do now

If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out about more opportunities in Technology contact Jo Synn Tan or email [email protected] Referrals are welcome.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse background to apply.

EA Reg Number: R22107752

EA License Number: 07C3924 | Company Registration No: 200609504D

Overview of the Firm

The firm was founded in 2001 by investment professionals seeking an independent and conflict-free adviser to provide portfolio construction advice and rigorous analysis of investment opportunities. From its initial focus as the "money managers to the money managers" with a base of 70 clients, Partners Capital has grown to become an adviser to small to mid-sized endowments and foundations as well as institutional scale private clients, prominent family offices and successful entrepreneurs across the U.S., U.K., Europe and Asia. Endowments have become a large proportion of the institutional client base, which includes Oxford and Cambridge Colleges, and many of the most highly respected museums and charitable foundations located around the world.

Among Partners Capital services are bespoke, outsourced investment solutions for endowments, foundations and tax-efficient and tax-deferred investment strategies for taxable private clients. For endowments and foundations, Partners Capital advises both entire portfolios as well as separate specialty strategies, such as Private Equity or Asian-focused all-asset-class strategies.

Partners Capital deploys an investment philosophy that embraces many of the powerful diversification benefits of the "endowment model" of investing, but with a more dynamic approach to asset allocation, which seeks to clearly delineate between performances derived from market factors as opposed to the skill of individual managers.

Today, with $50B+ in assets advised, Partners Capital's clients comprise an approximately equal mix of private individuals and institutional clients. Many of our clients are among the most sophisticated investors in the world, with a sound understanding of investment principles and experience across multiple asset classes.

Due to continued growth in our assets under management, we are looking for a small number of individuals who are passionate about investing to join us as an Analyst in our Singapore office.

Investment Analyst Job Description

Portfolio Management: The Investment Analyst is expected to support Investment Principals with the management, maintenance, and monitoring of client investment portfolios. This entails reviewing clients’ balance sheets, preparing investment and portfolio analyses, brainstorming recommendations relating to client portfolio asset allocation, portfolio performance and currency exposure reviews, and preparing presentation materials for client meetings. The role requires a high degree of numeracy, strong Excel and PowerPoint skills, and an ability to produce zero-defect work to tight deadlines, often while working on several tasks concurrently. With support and training, the Investment Analyst is expected to grow into a position to attend client meetings and develop relationships with clients.

Investment Analysis: The Investment Analyst will be assisting senior investment research members with the identification of promising investment theses and conducting due diligence on asset managers. The Investment Analyst will drive the quantitative analysis that forms the cornerstone of all research projects. The role requires a high degree of numeracy, strong Excel modelling skills and the willingness and ability to understand (often complicated) investment strategies. Over time, the Investment Analyst will be expected to develop one or more specialist areas of expertise, manage relationships with managers in those areas and be able to identify and sponsor new investments in those areas through the investment process.

Other:In addition to the above, the Investment Analyst will be expected to contribute to other areas of the business which might include: participating in business development, research on specific investment topics, or assisting with office operations.

Investment Analyst Attributes

The ideal candidate is intellectually curious and possess strong quantitative and analytical skills with an active interest in investment and capital markets. Good problem-solving and interpersonal skills and the ability to thrive in a collaborative working environment are essential. Intimate knowledge of Microsoft Office is needed.

Candidates that are University graduates expecting a 1st or upper 2ndclass degree (or equivalent) or those with up to 3 years’ working experience will be considered for the role. University graduates should have relevant working experience from prior internships.

Candidates considering careers in asset management, investment consulting, hedge funds, investment banking, private equity or management consulting who want to develop investment insight from investing across asset classes and from evaluating and selecting the best asset managers are likely to find the opportunity at Partners Capital compelling. Prior industry experience would be advantageous.

Remuneration and Development

We offer a competitive package including long term performance related incentives. Partners Capital is committed to development of its staff and provides extensive on-the-job learning opportunities as well as support for pursuit of formal qualifications such as Chartered Financial Analyst (CFA), Chartered Alternative Investment Analyst (CAIA), etc.

Application Details

We are accepting applications for our Singapore office. Please submit your CV and a brief cover letter stating your motivations for applying.

• Identify the areas of improvement to reduce time to delivery avoiding manual errors.
• Maintain, manage and modify all software systems, tools, and applications.
• Coordinate with developers to build and implement technology solutions.
• Provide testing support to meet DITSCAP, DII COE, JTA-A, and DoD standards.
• Knowledge of databases, system security and troubleshooting recommended.
• Preparation of documentation to cover each SDLC stages (e.g. Functional spec, test cases etc).
• Enhance system to deliver Change workflow functionality
• Rollout the solution to all environments across different environments.
• Excellent communication skills and problem-solving abilities are essential.

Our Aluminium team has an exciting role they are currently recruiting for. They are seeking a talented, and highly motivated Principal Analyst to work from our Singapore office to build our understanding of the Southeast Asian market and develop and support our growing relationships in the region. The Principal Analyst will also lead and contribute to our market reports and provide insightful analysis and price discovery across the aluminium primary and recycled metal products. Knowledge of other parts of the aluminium value chain would be a benefit for this role also.

The successful candidate will be able to build relationships across the industry, with the company’s commercial teams and build cross commodity synergies for the region. The successful individual will need to be fluent in English, with strong written and verbal skills, with excellent communication skills to build relationships. Having an analytical mind-set with the ability to get to grips quickly with the intricacies and complexities of the data that drive our business and strategy, will be key to the success of this role. The Principal Analyst will need to be comfortable and confident when speaking and presenting to market participants, and demonstrate diligence in workflow processes for price discovery, and capable of creating high quality, insightful industry analysis.

Reporting into the Head of the Aluminium Primary and Recycled teams within the Aluminium Group, this role demands a high level of commercial acumen with the ability to forge a strong network of contacts and understand and deliver client value. The successful candidate must be able to work effectively and collaboratively in an international team of market analysts and deliver to tight deadlines. This is a great opportunity for a Principal Analyst with experience to deliver exceptional external client engagement and will provide the opportunity to become an integral part of a dynamic, supportive, and truly international team.

Candidates should be degree educated (Undergraduate and Masters) – The undergraduate degree (first or 2:1), should be from a top British university, or equivalent level qualification from a leading university outside of the UK. Qualifications will ideally be in Economics or another numerate discipline. The role will also require a level of international travel, so candidates need to be comfortable with this. As a global Company we work across multiple time zones, so a degree of flexibility will be needed.

Key Responsibilities & Accountabilities

Client engagement and Product development

• Build contacts across the region to provide commercial opportunities and market insights
• Establish an informed and independent view of market trends and industry developments across the aluminium value chain
• Engage with the market to develop and maintain a comprehensive understanding of aluminium markets
• Help CRU's price discovery process by seeking to obtain prices of key aluminium products

Communication

• Create and communicate data driven analysis of market developments and issues that are compelling, logical, and cohesive to senior industry executives
• Communicate with sales to develop plans for commercial growth in the region

Minimum Required Qualifications

• A top degree (first or 2:1) from a top British university or equivalent level qualification from a leading university outside of the UK
• Further degree (Masters’ degree would be beneficial)

Knowledge & Experience

• Several years’ experience of the aluminium industry
• Strong background in business and/or economics
• Strong quantitative background and a creative thinker based on a robust approach to data/modelling
• Experience of managing or leading analysis within an organisation
• Exposure working across multi-locations with different cultures would be beneficial

Skills & Competencies

• Goal-oriented, with a high level of energy and enthusiasm; able to operate efficiently, effectively, and professionally within a fast paced, dynamic and results driven business environment
• An analytical mind-set and able to get to grips quickly with the intricacies and complexities of the economics and data that drive our business and strategy
• Approachable, with a positive and collaborative attitude and a genuine interest in developing the team to be the best in the industry – delivering value to our clients
• Lead by example in terms of work ethic and commitment to exceeding clients’ expectations
• Enthusiastic regarding delivering the highest quality support and research and analysis to clients.
• High level of corporate awareness, able to understand the wider business context and demonstrate a commitment to supporting cross-organisational activities
• A confident and strong speaker with exceptional interpersonal skills, able to communicate clearly (both verbally and in writing), and build and maintain trusted and collaborative relationships at all levels

Technical & Other Skills

• Excellent communication skills
• Excellent IT skills including the use of MS Office (Word, PowerPoint, Outlook)
• Fluent written and spoken English

Supervisory Responsibility

Product area management would be part of role

This Job Description sets out key responsibilities of the role and is not intended to be an exhaustive list of tasks and duties. The Company reserves the right in its sole discretion to vary the responsibilities from time to time depending on the needs of the business and without changing the general character of level of the position.

ob Description & Requirements

• IT support and programming experience in Windows Servers, IIS, .Net Framework,C#,VB, Asp.Net, PowerShell, Javascript
• Experience in monitoring, tuning and troubleshooting of IIS, .Net Framework related issues.
• Good understanding of server, Operating systems, network, firewalls, Load balancers, Active Directory, Database, etc.
• Good knowledge in ITIL
• Good troubleshooting and communication skills
• Able to work well in a team environment
• Support large scale IT infra environment on 24/7 basis; Ready to work in shifts and standby support
• Providing technical application/architecture support to infra and application teams; Assisting with system integrations and infrastructure
• Identifying and resolving technical issues; support day to day operations
• Provide operational support like shakedown, monitoring the availability of the applications, deployment, system health check, etc
• Attend to incidents and problem resolution within stipulated SLA
• Support SRs and changes; Follow the ITSM process
• Administer and maintain the system; Maintain availability and optimal performance of the systems
• Maintaining and updating technical documents and procedures
• Support and upgrade of software (IIS, .Net Framework, 3rd party monitoring tools, etc)
• Work with the vendor like Microsoft, IBM for upgrades/issues/analysis
• Interface with different stakeholders in the project (security team, customers, infra and application teams)

Position Overview
We are seeking a highly skilled and motivated Business Analyst to join our team. The ideal candidate will possess a strong background in technology business analysis or software development, with a focus on business applications in the investment and banking industries. You will play a key role in bridging the gap between business needs and technical solutions, ensuring successful delivery of projects while fostering collaboration across teams. We are hiring from Mid to Senior Level BA.

Key Responsibilities

1. Business Analysis and Stakeholder Management: Conduct detailed business analysis functions, including gathering and documenting requirements, creating BRDs, FSDs, use cases, and visual models.
   Collaborate with senior-level stakeholders across different business units to align expectations and gain buy-in for proposed solutions.
   
2. Solution Design and Software Delivery: Design and recommend solutions based on in-depth analysis of business processes and technical requirements.
   Support software test planning and execution, ensuring alignment with business goals and technical feasibility.
   
3. Project Delivery and Agile Methodology: Work in an Agile environment, driving project delivery with a strong focus on timelines and quality.
   Contribute to sprint planning, stand-ups, and retrospective meetings to enhance Agile processes.
   
4. Technical Expertise and Collaboration: Utilize hands-on experience with ETL/ELT processes, SQL, API integrations, and database design to support business solutions.
   Work closely with software developers, UI/UX designers, and vendors to ensure adherence to financial application workflows, UI/UX standards, and software engineering best practices.
   
5. Production Support and Vendor Management: Provide production support for business applications, troubleshooting and resolving issues in a timely manner.
   Manage vendor relationships, ensuring timely delivery of project milestones and addressing technical queries.
   

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related fields.
• Minimally 3 to 5 years of relevant experience in technology business analysis or software development, with familiarity in business applications for investment or banking industries.
• Proficiency in SQL, API integrations, and ETL/ELT processes.
• Strong knowledge of Agile methodology, workflow design, and UI/UX principles.
• Experience in documenting business processes, BRDs, FSDs, use cases, and visual models.
• Excellent interpersonal and communication skills with the ability to manage and align expectations of senior stakeholders.
• Strong analytical, critical thinking, and problem-solving skills.

A growth mindset, team-player attitude, and confidence to work independently.

Advantageous:

• Relevant knowledge and experience in Fixed Income, FX, Futures and Options, Derivatives and OTC product, regulations and compliance.
• Experience in data management and operations in public market.
• Experience in data remodeling and migration projects.
  

Job Summary

We are seeking a talented and detail-oriented Mid to Senior Level Metadata Analyst to support the implementation of an Enterprise Data Catalogue and ensure effective discovery and management of data assets. The successful candidate will play a critical role in driving metadata collection, quality control, and governance to support the organization's data governance and compliance roadmaps.

Key Responsibilities

• Perform metadata lifecycle activities, including collection, validation, quality control, and governance.
• Thoroughly review metadata to ensure accuracy, consistency, and completeness based on stakeholder inputs and governance guidelines.
• Collaborate with stakeholders in financial institutions to onboard them into the organization's data governance and compliance frameworks.
• Analyze metadata challenges, identify root causes, and propose actionable solutions to address issues.
• Support the development and management of the Enterprise Data Catalogue to enable efficient data discovery and asset management.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Demonstrated ability to perform metadata-related activities across the metadata lifecycle.
• Strong analytical skills with the ability to interpret and recommend accurate metadata.
• Proven experience in engaging stakeholders to align with data governance and compliance strategies.
• Excellent problem-solving skills, with a structured approach to resolving metadata-related challenges.

Advantageous:

• Advanced proficiency in Microsoft Excel, including pivot tables, advanced formulas, filtering, sorting, and matching techniques.
• Hands-on experience with data governance tools such as Precisely, Collibra, Informatica, or similar platforms.
• Prior experience in metadata management within the financial services industry.
• Understanding of financial and investment processes, terminologies, and organizational structures (e.g., public and private markets, risk, operations).
• Familiarity with diverse types of financial data, including risk data, transaction data, portfolio data, and market data.

About The Job:

The candidate will support Customer Service in the following areas:

• Resolve complaints in an independent, effective and timely manner within the firm’s service standards
• Deliver timely and quality responses to customers’ queries and feedback received at various customer service touch points
• Manage customer surveys and call-backs with accuracy and promptly
• Support delivery of projects and monthly statistics
• Any other duties assigned to meet the firm and department goals

Requirements:

• Minimum 3 to 5 years of Customer Service experience within Financial Services Industry
• 2 years’ experience in managing escalated complaints from touchpoints
• Ability to identify triggers, customers’ pain points and areas of improvement for the business
• Ability to think for the customer and not accept the status quo
• Knowledge of Financial Advisory sales process, insurance and investment products (preferred)

Company Reg No.: 201131609D | License No.: 24S2411 | Reg No: R1110891 | Sugam

About Pertamina International Marketing and Distribution Pte. Ltd.

Pertamina International Marketing & Distribution Pte. Ltd. (PIMD) is a wholly owned subsidiary of PT Pertamina (Persero), Indonesia's state-owned energy company. Established in August 2019 and headquartered in Singapore, PIMD focuses on cargo and bunker trading within the Asia Pacific region, aiming to spearhead Pertamina's downstream business expansion both regionally and internationally.

Key Responsibilities:

• Market Entry Strategy Development: Conduct comprehensive market research to support entry strategies for industrial and aviation fuels in new territories, leveraging expertise in markets like Australia.
• Supply Chain Analysis: Evaluate and optimize supply chain opportunities.
• Strategic Business Planning: Formulate business strategies, to integrate market insight with financial goals.
• Competitive Market Assessments: Monitor and anlyze global trends in the energy sector to identify opportunities for innovation and strategic growth.
• Data-Driven Decision Support: Provide actionable insights through detailed data analysis and forecasting to inform executive-level decisions on overseas developments.

Qualifications:

• Industry expertise: Extensive experience in global energy markets, particularly industrial and aviation fuels, with a proven track record of driving business expansions.
• Analytical Skills: Proficient in conducting in-depth market research, forecasting and competitive analysis to guide decision-making.
• Project Management: Demonstrated ability to oversee and deliver strategic initiatives, from market entry to supply chain impletmentations.
• Communication and Collaboration: Strong ability to collaborate across departments and present complex data effectively to stakeholders.
• Certifications and Education: Master's Degree in Business Administration with certifications such as Certified Professional Marketer.

Preferred Skills:

• Proven track record of leading successful market entry projects in at least three distinct international markets, preferably in highly regulated industries.
• Proven ability to negotiate and manage contracts exceeding $1 bilion in value, with multinational stakeholders.
• Advanced proficiency in business intelligence tools, including Excel and ERP systems, with the ability to forecast trends in volatile markets.
• Comprehensive understanding of supply chain dynamics, including storage, distribution, and optimization for large-scalel operations.
• Track record of developing innovative supply chain solutions for niche energy products.
• Minimum 17 years of professional experience, including 10 years in a senior strategic or international market development role.

Smartkarma is hiring a Finance and Business Operations Analyst to optimize and enhance our finance, sales support, and operational processes.

About Smartkarma

Smartkarma is a leading data and insights platform empowering global investors, corporates, and financial decision-makers with actionable intelligence. We deliver premium market research, data, and analytics to drive informed decision-making in a rapidly evolving financial landscape. Join our dynamic team to contribute to a culture of innovation and excellence.

About the Role

We are looking for a numerically adept, tech-savvy, and highly proactive Finance & Business Operations Analyst to join our team. Reporting directly to the Finance Leadership, you will play a critical role in streamlining and accelerating processes across finance, sales, business growth, and operations. This role requires meticulous attention to detail, a methodical problem-solving approach, and a commitment to meeting deadlines.

Key Responsibilities

Finance

• Collaborate with the Finance team to improve the efficiency of key financial processes.
• Support Finance Leadership in managing vendor relationships and payments.
• Liaise with corporate secretaries, auditors, and tax vendors to assist CXOs and the Board.
• Prepare accurate, timely reports to inform strategic management decisions.
• Oversee systems related to talent management and staff benefits.

Business Operations

• Work closely with Sales and Account Management to:
  • Manage operational aspects of key accounts, including deal management, invoicing, and commission tracking.
  • Oversee end-to-end operations for house accounts.

Culture and Engagement

• Contribute to a positive workplace culture by organizing engaging social events, including town halls, monthly birthday celebrations, and team-building activities.

About You

Qualifications & Experience

• Previous experience in finance, business operations, or a related field.
• Diploma or Bachelor’s degree in Business, Finance, or Accounting (preferred).

Skills & Attributes

• Tech-savvy with strong commercial awareness.
• Excellent organizational and communication skills, including concise writing and presentation abilities.
• A collaborative team player who works effectively across all organizational levels.
• A self-starter with creative problem-solving abilities.
• Experience in a fintech company or high-growth startup is a plus.

Why Join Smartkarma?

• Competitive Benefits: Enjoy a competitive salary and comprehensive health coverage.
• Flexible Work: Benefit from a supportive work-from-home policy promoting work-life balance.
• Career Growth: Advance your career in a dynamic, innovative fintech environment.

If you're passionate about finance and business operations, thrive in dynamic settings, and want to make a meaningful impact, we’d love to hear from you.

Apply now and join the Smartkarma team!

Purpose of the role

To execute trades and manage risk within a defined portfolio of financial instruments and staying informed about market trends and developments to make informed trading decisions.

Accountabilities

• Execution of buy and sell orders or pricing of liquidity in various financial instruments while adhering to the bank's trading strategies and risk parameters.
• Monitoring and analysis of global financial markets, economic indicators, news, and geopolitical events to identify trading opportunities and assess market risks.
• Management and monitoring of the risk associated with the trading portfolio and ensuring compliance with regulatory and internal risk management guidelines.
• Collaboration with research analysts and other teams to gather insights and information for trading decisions.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Become a Structured Rates Trader of Barclays’ Rates Options and Structured Rates (ROST) Team, where you’ll play a pivotal role to our business which runs globally with centres of excellence in London, New York and Singapore. Being a leading market maker, Barclays offers world-class execution in non-linear products in Rates Options and structured notes including Vanilla Interest Rate Options as well as Structured Interest Rate Derivatives. In your role, you’ll deliver the market making and execute client trades with sales teams across the regions. You’ll participate into the risk management of global books and work closely with colleagues across Japan, Hong Kong, Singapore, New York and London. You’ll will liaise with Research and Sales teams to develop trade ideas for clients as well as portfolio positioning strategies. You’ll handle general desk supports (including working with Product Control, Compliance, Legal and other infrastructure areas). You may be assessed on key critical skills relevant for success in role like, good understandings in financial market and wide interests in Options Trading. Being detail focused, able to work under pressure as well as having excellent analytical skills and being proficient in Python & VBA will be ideal. Being a team player who can build solid relationship with internal and external stakeholders will be a plus.

Regulated Role

This role is deemed as a Certified role under the Monetary Authority of Singapore (MAS) and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

IAR Regulated Role

This role is deemed as a Certified role under the PRA & UK Financial Conduct Authority - Individual Accountabilities Regulations and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Responsibilities

• Analyze and document business requirements for IT applications.
• Collaborate with stakeholders to identify and prioritize business needs.
• Develop and maintain detailed project plans and timelines.
• Ensure successful delivery of IT projects using Agile methodologies.
• Provide technical support for .Net or J2EE applications, Oracle or SQL databases, and Weblogic, JBoss, or Tomcat servers.
• Implement and manage cloud technology solutions.
• Support application operations and audit fieldwork.
• Manage vendor and contract relationships.
• Handle change management, service request management, and problem/incident management.

Requirements

• Minimum 3 years of relevant IT Application BA experience within the last 8 years.
• Minimum 3 years of experience with Agile methodologies, tools, and delivery within the last 8 years.
• Minimum 3 years of exposure to cloud technology and implementation within the last 8 years.
• Minimum 5 years of experience in supporting .Net or J2EE, Oracle Database or SQL Database, Weblogic or JBoss or Tomcat within the last 8 years.

Preferred Skills

• Strong communication skills.
• Strong problem-solving and analytical skills.
• Experience in supporting applications operations and audit fieldwork.
• Relevant experience in vendor and contract management, change management/service request management, and problem/incident management.
• Experience in supporting government projects.
• Relevant healthcare domain knowledge.

We are looking for an IT Application Analyst with the drive to develop, perform testing and commissioning, deploy and rollout applications to meet user and business requirements. As an IT Application Analyst, you must be able to assist team members to meet each project’s objectives and ensure key milestones are delivered within schedule.

You should have a strong foundation in programming and the life cycle of programming. There will be a need to work closely with different teams and across the organisation with the following key responsibilities:

Key Responsibilities

• Develop web applications and integration programs in C# .NET
• Maintain and enhance existing in-house Intranet & Internet .NET applications and reports

Requirements

• Diploma/Degree in Computer Science/Computing/IT/Software Engineering/etc
• Must possess good skillset in C# language and .NET web application development using Visual Studio.NET and MSSQL
• Have some knowledge in Agile Scrum and Kanban methodologies
• Fresh graduates are welcome to apply

If you are keen to apply for this position and satisfy the requirements, please email your resume to [email protected] with an indication of your current and expected salary as well as details of your experiences.

We thank you for your interest in the position and Esplanade. Only shortlisted applicants will be notified.

The Company

Our client, a European shipping company, with a history of 20 years, is currently looking to hire a Treasury Analyst to assist them with treasury operations. This is a regional role which covers Asia.

The Role

Reporting to the head of treasury, ou will be tasked with treasury related scope across Asia. This include countries such as Singapore, Thailand, Hong Kong, Taiwan, etc. Responsibilities include close liaison with the respective countries, assist in cash flow management, monitoring currencies and interest rates, compiling and analyzing information gathered from the countries, partnering with Asia finance team, liaising with banks on related bank matters, supporting head of treasury with developing and implementing strategies, etc.

Your Profile

You have a Degree in finance and/or accounting, brings along with you a minimum of 4 years of relevant experience. You are a problem solver with an analytical mind, are well versed in treasury function, are a self-starter and a team player.

Apply Today

Please send your resume, in WORD format only and quote reference number SK13151628, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd. Co. Registration no.: 200612189E | EA Licence no.: 07C5595 | Susan Koh EA Registration no.: R1107882

Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a technology and data-driven firm, we design and build our own cutting-edge systems, from high performance trading platforms to large scale data analysis and compute farms. With offices around the globe, we emphasize true, global collaboration by aligning our investment, technology and operations teams functionally around the world.

Overview of Desk Quant Analyst Position:

• Maintain and upgrade the codebase and configuration of strategies within the firm’s automated trading framework.
• Manage large datasets used in both research and production environments.
• Perform live as well as historical monitoring of trading activities. For instance, do some post-trade analysis or production reconciliation.
• Work in close collaboration with quant researchers and traders to understand the constantly evolving needs of the trading desks.

Typical Day of Desk Quant Analyst:

• Before market open, check that all required data and related processes are ready for the trading day.
• During market hours, sporadically monitor behavior and performance of strategies.
• Work on various longer-term projects required for expanding our systematic trading activities and ensuring their robustness.

Skill Set Required For Position:

• Degree in Engineering, Computer Science or related technical subject.
• Programming proficiency with at least one major programming or scripting language (e.g. C++, Java, Python).
• Great attention to details.
• Strong communication skills and ability to work well with colleagues across multiple regions.
• Ability to work well under pressure.

Additional Desirable Qualifications:

• Knowledge of Q/KDB+.
• Knowledge of Linux and Bash.
• Advanced quantitative skills.

about the job

• Support the establishment of credit risk management framework and oversee its implementation to ensure exceptional risk performance.
• Actively manage credit risk exposure within the designated portfolio by performing risk assessments and monitoring counterparties. Facilitate business growth by implementing risk mitigation solutions that align with the company's risk appetite and credit policy.
• Engage proactively with external stakeholders, including funding partners and insurers, to secure their support for our risk framework, ensuring smooth asset distribution.
• Deliver quality risk reporting at both portfolio and country levels, and complete ad hoc projects in specific areas or countries.

skills and experience required

• Degree in Accountancy, Banking & Finance, Business Management, Economics is a plus
• Possesses a robust analytical aptitude centered on evaluating and adjusting credit risk.
• Demonstrates excellent English verbal and written communication capabilities, with a track record of effectively collaborating across diverse cultures and in dynamic settings.
• Exhibits a solid comprehension of financial statement analysis and trade finance and cross border trade
• Works well within a team, displaying a proactive and positive attitude.
• At least 4 years of credit underwriting experience is required

To apply online please use the 'apply' function

EA: 94C3609/ R21103354)

Your future position

Kpler provides the most comprehensive tracking of commodity flows in dry bulk, and we are rapidly expanding it. Our portfolio covers critical commodities that are integral to global energy and food security, such as thermal coal and grains, those essential for industrialization, including iron ore, metallurgical coal, and aluminium as well as the energy transition (copper and nickel).

As part of our market data operations team, you'll play a vital role in driving the advancement of our offerings. Your contributions will be instrumental in ensuring our clients receive accurate and reliable data, empowering them to navigate intricate market dynamics and capitalise on emerging opportunities with confidence.

Your mission is to:

•Own Quality: Take charge of specific regions and product groups and ensure the highest standard of data quality, by reviewing internal constraints and ingest data from external sources.

•Continuous improvement: Identify technology and process improvements to efficiently and effectively process data and improve data accuracy of our seaborne flows.

• Monitor market news and developments, to first extract meaningful patterns and detect new trends and then support our product managers by providing evidence to improve business rules and algorithms.

• Draft fast-response analysis to ad-hoc requests from clients (emails, chats, video calls and in person meetings) and assist the sales and customer success teams in meeting clients’ data needs and optimise client engagement by adding further improvements to our internal system.

It could be a good fit if..

• You have 2 - 5 years of experience working with large, disparate and/or unstructured data sets (advanced Excel and SQL skills and Python knowledge would be a plus).

• You have proven experience integrating data and ease with working with databases.

•You have experience working with some of the following tools: JIRA, Postman, Tableau, Appsmith, Rundeck, Slack.

• You show willingness to learn, are a team player, quick learner, and able to work within short deadlines across multiple tasks

• You have the ability to work and communicate in an international cross-cultural environment, with a strong focus on providing solutions

• You are comfortable working with ambiguity and uncovering answers to complex product development questions

• Prior experience in shipping and trading, or knowledge of dry bulk commodities is a Plus! Strong interest is a prerequisite.

Commercial Analyst for Chemicals is a newly created position with one of the world's largest trading organizations, which aims to bolster its global growth and expansion.

With strong experience in data and market analytics for the chemicals sector, you are also:

• keen to gain global exposure and further develop your network and expertise
• have a strong desire to influence commercial decisions on a daily basis in a fast-paced, high-performing environment

Key Responsibilities:

• Conduct detailed market analysis on global supply and demand, production trends, and geopolitical events to inform trading strategies.
• Use time series analysis and market data to forecast oil price trends based on fundamental supply and demand factors.
• Assess the impact of global economic indicators, including inflation, currency fluctuations, and interest rates, on oil markets.
• Monitor geopolitical developments and evaluate their effects on oil supply, demand, and price volatility.
• Prepare and present comprehensive reports, offering actionable insights to senior management and traders to drive market strategies.

Qualifications and Experience:

• Bachelor’s Degree in Finance, Economics, Mathematical or other relevant discipline
• 3-8 years experience in petrochemicals, olefins, or aromatics as a market/fundamental analyst
• A mandatory high level of expertise in programming languages such as Python and/or visual analytics platforms like Tableau or PowerBI is highly advantageous.

Contact:

Dawn Gulanes

[email protected]

EA Licence no. 18S9419 | EA Personnel no. R1551518

Commercial Analyst for Chemicals is a newly created position with one of the world's largest trading organizations, which aims to bolster its global growth and expansion.

With strong experience in data and market analytics for the chemicals sector, you are also:

• keen to gain global exposure and further develop your network and expertise
• have a strong desire to influence commercial decisions on a daily basis in a fast-paced, high-performing environment

Key Responsibilities:

• Conduct detailed market analysis on global supply and demand, production trends, and geopolitical events to inform trading strategies.
• Use time series analysis and market data to forecast oil price trends based on fundamental supply and demand factors.
• Assess the impact of global economic indicators, including inflation, currency fluctuations, and interest rates, on oil markets.
• Monitor geopolitical developments and evaluate their effects on oil supply, demand, and price volatility.
• Prepare and present comprehensive reports, offering actionable insights to senior management and traders to drive market strategies.

Qualifications and Experience:

• Bachelor’s Degree in Finance, Economics, Mathematical or other relevant discipline
• 3-8 years experience in petrochemicals, olefins, or aromatics as a market/fundamental analyst
• A mandatory high level of expertise in programming languages such as Python and/or visual analytics platforms like Tableau or PowerBI is highly advantageous.

Contact:

Dawn Gulanes

[email protected]

EA Licence no. 18S9419 | EA Personnel no. R1551518

Responsibilities:

• Responsible for Operations support for Financials and SCM modules, including Month-End Close, Year-End Close activities.
• Take lead role in planning, scoping and creation of technical solutions in implementation projects.
• Triage, analyze Oracle application issues received from the customers through the Helpdesk.
• Understand technical requirements and collaborate with cross-functional teams to design, develop and test the proposed solution.
• Provide support for Integration testing, User Acceptance Testing during Release cycles
• Responsible to develop ad-hoc SQL queries and reports, analyze complex data sets in response to Customer needs.
• Troubleshoot technical and functional issues involving SQL, PL/SQL, data fixes and provide solutions through configurations, setup changes
• Support ITSM activities, work on Incident Requests, Service Requests, Change Requests and Root Cause Analysis / Problems

Mandatory Skills:

• At least 10+ years of Implementation / Support experience in implementing Oracle EBS Applications including R12.
• Strong experience providing operations and maintenance support of Oracle EBS Modules – Financials, Project Accounting, Inventory, Supply Chain, Procurement, Materials, Planning, Manufacturing Execution System (MES), Enterprise Asset Management (EAM), Workflows and OTL
• Ability to support requirements gathering with end users, conduct workshops, develop requirements, and design documents.
• Experience investigating, researching, and resolving production issues and performing Root Cause Analysis.
• Knowledge of Oracle Forms, Reports, Workflow, SQL and PL/SQL.