About the role  

We are looking for an experienced APAC Intelligence Analyst, to join our team, embedded in our client’s Risk & Intelligence function. Based in Singapore, you will be responsible for researching, analysing, and building products to assess risks and opportunities around the client’s people, operations, strategy, and brand reputation. You will be an intelligence practitioner who has a passion for analysis, problem-solving, advising and informing decision-makers.   

This is a hybrid role, with some days each week spent in person in the client’s office. 

Responsibilities  

• Attend Studio Security and Security Operations team meetings to collect requirements and understand priorities 
• Ensure proper reporting back to requesting individuals surrounding locations and titles
• Manage data collection (start/stop) and provide context to the client GSOC to keep stakeholders informed
• Build Event Intelligence Reports, researching and reporting risks before an event to assist event teams in adjusting levels of security  
• Coordinate and collaborate with event leads to understand any concerns so you can help fill any gaps
• Build Executive Travel Briefs ahead of planned trips, coordinating with Security Operations so they’re aware of any visits
• Contribute to Weekly Ops Brief for the APAC region and GSOC Sit Reps
• Fill in details about events (focussing on the ones our stakeholders are supporting on-site) to help the GSOC stay focussed on what is happening in the near term 
• Gather social media analysis and proactively monitor, research and alert around changing trends or potential impact on the client
• Provide Intelligence support for functional areas of expertise to include Travel Risk Management, Security Operations, and Executive Protection
• Provide risk intelligence support for crisis management, enterprise risk management, and geopolitical risk management
• Analyse and assess threats to the client's people, operations, strategy, and brand reputation
• Research strategic issues affecting the client
• Deliver reports, briefings, and presentations on a routine basis that help reduce uncertainty and answer priority intelligence requirements
• Advise the Intelligence Manager on intelligence collection, processing, analysis, and dissemination strategies
• Provide expert advice on intelligence-related programs, regulations, industry standards, risk assessments, and related issues or questions that may arise 
• Drive a respectful team culture centred on open communication, sharing, listening, and recognition of team members at all levels.  

Requirements 

• BA degree in International Relations or similar  
• 2+ years of relevant work experience in corporate intelligence or in related fields.  
• Corporate, military, or government intelligence agency experience preferred but not required  
• Proven ability to work with highly confidential information
• Demonstrated ability to complete multiple tasks simultaneously and function in a fast-paced environment with minimal supervision.
• Strong analytic, oral, and written presentation skills including the ability to deliver communications centred on the target audience
• Advanced proficiency in Web-based social media platforms, search tools, productivity applications, and communication technology
• Familiarity with data visualisation tools is nice to have 

Interview process:

• Initial call with our Talent Acquisition team member 
• Timed written assessment (arranged at the time that suits you) to test writing and analytical capability 
• Panel interview with some of the team members and hiring managers at Sibylline 
• Meet and Greet with the client  

Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity. 

Join a dynamic education provider leading the way in Robotics, STEM, Coding, and Artificial Intelligence.

We are looking for a Student Services Executive to manage daily operations at our Jurong East education centre, with occasional support at our Punggol branch.

This role is ideal for someone who enjoys assisting students and parents in a tech-forward environment.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: We handle the logistics while you focus on presenting your best self.
• Clear Communication: Timely updates and guidance throughout the application process.
• Personalized Advice: Leverage our expertise to highlight your strengths and secure the role.

Key Responsibilities:

• Manage walk-in, phone, and email enquiries from students and parents.
• Maintain accurate records and documentation.
• Support the scheduling of classes and handle administrative tasks.
• Assist trainers and ensure coordination between staff and students.
• Occasionally travel to other branches for meetings or to cover staff.
• Work on weekends, as these are our busiest days.

What We’re Looking For:

• Excellent customer service skills and a positive, approachable attitude.
• Strong organizational skills and the ability to multitask.
• Proficiency in English (spoken and written).
• Experience in customer service or admin roles is a plus.
• Familiarity with MS Office (Word, Excel) and Google Drive.
• Willing to work on weekends and travel between centres when needed.

Working Hours:

• 5½ Day Work Week:Weekdays: Monday, Thursday, Friday (1:00 PM – 8:00 PM); Tuesday (1:00 PM – 4:00 PM).
  Weekends: Saturday & Sunday (8:30 AM – 6:00 PM).
  
• 1-Hour break on weekends and 30-minute breaks on weekdays (except Tuesday).

Why Join Us?Be part of a team where your customer service skills are valued and where you can make a real difference in students’ lives.

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Proficio is an award-winning managed detection and response (MDR) services provider. We provide 24/7 security monitoring, investigation, alerting and response services to organizations in healthcare, financial services, manufacturing, retail and other industries. Proficio has been highlighted in Gartner’s Market Guide for Managed Detection and Response Services for the last three consecutive years. We have a track record of innovation. Proficio invented the concept of SOC-as-a-Service. We were the first MSSP to provide automated response services and the first in our space to provide a risk scoring dashboard.

Our typical client is a medium to large-sized organization that lacks the in-house resources to address the challenges of a rapidly changing threat landscape. The difficulty of hiring and retaining cybersecurity professionals are widely understood but our prospective clients also struggle to effectively harness technology and build hardened processes.

While Proficio has developed a unified service delivery platform designed to meet the needs of the most demanding clients, what sets us apart is the quality and passion of our people. We believe the SOC of the Future will meld the creativity of human intelligence with the power of advanced technologies like AI.

Summary:

The Threat Analysts are the core of our SOC-as-a-Service operations. They are on the front line receiving and triaging alerts from our SIEM platform. The operate across multiple customers and time zones while utilizing multiple consoles and technologies. Our Threat Analysts have strong network and security knowledge, are strong problem solvers, and work under time pressure to quickly analyze and report security threats in our customers’ networks.

Position levels (we are flexible to hire at any of these levels):

• Associate threat Analyst: professionals at this level possess 0-3+ years’ experience and have mastered the core skill of threat monitoring
• Threat Analyst: professionals at this level possess 2-4+ years’ experience and have mastered both the core skills (threat monitoring and threat analysis)
• Advanced Threat Analyst: professionals at this level possess 3-5+ years’ experience; have mastered both core skills; and have mastered one advanced skill (Incident Response, Threat Intelligence, DevOps)

Core Skills:

• Threat Monitoring – actively monitoring our SIEM for alerts, then identify the root cause of the alert and provide suggested fixes
• Threat Analysis: Utilize knowledge of internal and external information vulnerabilities and match those to real-world cyber attacks

Advanced Skills:

• Incident Response: address and manage the aftermath of a security breach or cyberattack with a focus on limiting damage, reducing recovery time/costs, and returning systems to normal.
• Threat Intelligence: creation of the information our organization uses to understand the threats that have, will, or are currently targeting our customers. This information is then used to prepare, prevent, and identify cyber threats.
• DevOps: integrating security practices to bridge traditional gaps between IT and security while ensuring fast, safe delivery of services

• Education and experience equivalent to the years’ experience requirement of each position level in both networking and cybersecurity
• Previous work with SIEM technologies receiving and triaging alerts from various log sources
• Continuous learner who has a passion for defensive cybersecurity; ability to utilize resources at your disposal in an efficient manner; advanced problem-solving skills when encountering emerging security attack scenarios
• Strong base in Linux operating systems, scripting skills (preferably in Python), and experience with a variety of other security tools such as firewalls, IDS/IPS, and vulnerability management
• Demonstrated communication skills including written documentation of troubleshooting and required responses

• Proven ability to work in a fast-paced environment with strict SLAs for response time

• Opportunity to work in a progressive operation with structured training and roadmap for success
• Lunches and fun employee activities!
• Experience in one of the hottest IT industries today!

Proficio is an EOE Employer

Proficio collects certain personal information upon your submission of an application for an open position. More information is available about your consumer rights and our privacy policy at www.proficio.com/privacypolicy

Key Responsibilities:

1.Financial Planning & Forecasting:

• Assist in the preparation of the annual budget and quarterly forecasts.
• Develop financial models to project future performance based on various scenarios.
• Monitor and analyze budget variances and provide explanations for discrepancies

2.Data Analysis & Reporting:

• Prepare monthly, quarterly, and annual financial reports for management.
• Analyze financial data to identify trends, risks, and opportunities.
• Create and maintain dashboards and key performance indicators (KPIs) for business units.

3.Business Partnering:

• Collaborate with department heads to understand their financial needs and provide support.
• Participate in strategic planning sessions and provide financial insights to guide decision-making.
• Assist in evaluating new business opportunities, investments, and projects.
• Participate in building specific FP&A business partnering capabilities such as Commercial Finance, Production Costing Finance, R&D Finance etc.

4.Ad Hoc Analysis:

• Conduct ad hoc financial analysis as requested by management.
• Support special projects and initiatives that require financial expertise.

5.Process Improvement:

• Identify opportunities for process improvements in financial reporting and analysis.
• Assist in the implementation of financial systems and tools to enhance efficiency.

Qualifications:

Education:

• Bachelor’s degree in Finance, Accounting, Economics, or a related field. A Master’s degree or professional certification (e.g., CFA, CPA) is a plus.

Experience:

• 3-5 years of experience in financial planning and analysis, corporate finance, or a related field.
• Experience in financial modeling and forecasting.

Skills:

• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel and financial modelling software.
• Familiarity with financial reporting tools and ERP systems (e.g. Netsuites, BI).
• Excellent communication and presentation skills.

Personal Attributes:

• Detail-oriented with a strong commitment to accuracy.
• Ability to work independently and as part of a team.
• Strong organizational skills and the ability to manage multiple priorities.

• Under general supervision, contact external customers, regional business development personnel to gather information, interpret basic product / service needs of customers and develop equipment solutions to meet needs (generally at the sub-PSL and multi-PSL levels)
• Review customers’ ITT/ RFQ through part number selection, create sales proposals and Quotes
• Draws on basic/developing product knowledge and customer, BD/Sales, and technical advisor input to develop bid proposals or solutions, typically of$10M or less and provide technical sales support to internal and external customers
• Ensures that all aspects of the commercial and technical transactions of a sale are appropriately executed
• Oversees the order- fulfilment and after-sales support processes to ensure customer satisfaction
• Participates in training to develop knowledge of relevant Halliburton business model(s), processes and product/service offerings
• Occasional travel may be required
• Perform ADHOC projects as assigned by supervisor

Requirements:

Requires a STEM degree and a minimum of 2 years of related experience typically acquired through energy service sales, field operations, engineering, manufacturing or customer service.

Work Hours: Monday to Friday 7:30 AM to 4:30 PM

Work Location: 11 Tuas South Avenue 12 Singapore 637131

Mandatory Skills

• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

• Must be graduate from IT or Computer Science
• Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
• Need to have eagerness to learn and perform with committment

Kindly take note of the following details for shift work

1. Allowance should be included in the monthly hiring rate.
2. Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)
3. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
4. Need to support including night shift, weekends and public holidays

Preferred Skills

Intermediate knowledge and hands on experiences in SQL and Linux

Mandatory Skills

• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

• Must be graduate from IT or Computer Science
• Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
• Need to have eagerness to learn and perform with committment

Kindly take note of the following details for shift work

1. Allowance should be included in the monthly hiring rate.
2. Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)
3. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
4. Need to support including night shift, weekends and public holidays

The Mercedes-Benz AG Group CISO heads Mercedes-Benz’s Global Cyber Security Department (based in Stuttgart, Germany). We are looking for a Cyber Security Defensive Analyst to join our Cyber Intelligence and Response Centre (CIRC). The Global Cyber Security Department oversees a 24/7 follow-the-sun operation with counterparts in EMEA and NAFTA. This role focuses on providing an intelligence-driven approach towards incident response affecting any Mercedes-Benz assets and providing containtment, eradication and recovery of affected asssets involved in a cybersecurity incident in a timely and efficient manner.

Furthermore, the role requires the mitigation of identified threat, addresses identified vulnerabilities and also provide incident coordination towards internal stakeholders and external customers. The role is crucial in enabling Mercedes-Benz's business by ensuring agile security operations and maintaining a secure environment.

As a Cyber Security Defensive Analyst, you will be responsible for:

• Conducting technical analysis and triaging of triggering alerts ingested from Mercedes-Benz log sources to determine impact, scope of impact and determine corresponding remedial actions to mitigate, contain and/or otherwise limit the impact of the incident.
• Analysing, triaging and processing security threats to identify potential risk gaps and corresponding organizational impact by conducting in-depth analysis of the identified threat, attack vector or intelligence information.
• Working closely with the CIRC threat intelligence team to aid in the enhancement of contextual analysis and providing threat hunting support towards Open Source Intelligence (OSINT) related Indicators of Compromise (IoCs).
• Taking the lead in managing Mercedes-Benz end users and stakeholders in providing cybersecurity incidents updates and other related activities that might arise from time to time during the incident coordination, remediation and recovery
• Providing duty analyst support for the CIRC operations during weekends, utilizing a pre-defined duty roaster, ensuring the continued operations and monitoring of threats and triggering alerts 24 by 7, follow the sun model.
• Coordinating projects assigned by the Head of Global Defensive Operations towards the rollout, implementation and acting as the point of contact for local stakeholders towards the implementation and coordination of the projects assigned.
• Providing technical inputs towards the virtual teams as assigned by the Head of Global Defensive Operations towards the operational directions, method determination and other related administrative support required from time to time.
• Provide guidance and technical support in mentoring and guiding newer members of the team in technical and incident management skills and processes.

Qualifications

• Degree from a reputable university or significant course work in Computer Science, Networking, engineering or other computer-related fields of study
• One or more of the following professional certification is beneficial: CISSP, GCIH or similar.
• Have good emotional intelligence and is a proven team player
• Rational and able to remain calm under pressure
• Fluency in the English Language
• Effective oral and written communication skills
• Good timekeeping ability to cope with a tight deadline and achieve operational objectives
• Self-motivated with the ability to carry out assigned tasks with minimum supervision
• Proficient understanding of cyber and IT security risk, threat and prevention measure
• Proficient understanding of networking and network security technologies.
• Good understanding of Forensic tools and methodolgy used in incident response
• Good knowledge of security standards and best practices
• Good understanding of various operating systems
• Good understanding of the Cyber Kill Chain and the ability to display clear analytical skills
• Previous experience in a corporate or enterprise environment, engaging with and responding to a diverse array of internal stakeholders, including senior management.
• Knowledge of Microsoft Office suite (Word, Excel, PowerPoint and Access)
• Knowledge of Splunk is beneficial

This position is based in Singapore and a valid and approved work visa is required for employment in Singapore in accordance to local labour law regulations. Candidate may be offered a lower job level based on candidate’s experience. We regret to inform you that only shortlisted candidates will be notified.

As a Data Analyst in D-SIMLAB, you will get exposure in both technical and soft skills development. The role does not limit to only software development, but also involves in providing professional consultation services to customers, with the following key responsibilities:

Work together with a team of highly skilled Software Engineers and Data Scientists in software product deployment and delivery, at world leading semiconductor manufacturers.
Actively involved in product enhancement (in the area of visualization and algorithms) which improves the quality of D-SIMLAB product.
Responsible for key software components development.
Construct ETL to interface with data sources to feed d-simcon data model
Analyse data for consistency, completeness and correctness in the context of simulation modelling.
Identify factors associated with performance gaps between plan and actual.
Propose strategies to improve production line performance
Write codes for data analysis and got experience in wafer fabs will be a great advantage
We are looking for candidates fulfil the following criteria:

Bachelor/Master Degree specialises in Computer Science/Engineering or Industrial Engineering.
Diploma holders with relevant experience are encouraged to apply.
Enjoy working with experts with different cultural and technical backgrounds.
Love to travel the world and work on challenging projects.
Interest in career progression by strengthening your technical and soft skills.
Fresh graduates are welcome to apply.

Compensation:

SGD 3950 (Fixed) + RSUs

Your mission: 

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 

• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers

• Go above and beyond the call of duty: work with less supervision and solve complex problems by working with other teams

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

For the position, we are currently looking for a professional working for us on a contractor base and for a limited amount of hours per week (20 hours)

Tasks and Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives

• Language skills: fluent English, other languages are a plus
• 2+ years of experience in a similar role
• Strong problem solving/analytical abilities
• Excellent communication skills and customer orientation
• Attention to detail and ability to multi-task, handling multiple stakeholders
• Ability to prioritize and willingness to work self-sufficiently and well organized
• Team player and supportive personality
• Experience in regulated IT environments is a plus (e.g. GxP)
• All candidates must provide a Criminal record not older than 3 months

• Broad range of activities, tasks, and projects

• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?

Job Responsibilities

• Plan and carry out the new setup
• Provide guidance to the application user
• Provide application troubleshooting
• Log, escalate, and follow through with issues raised by users
• Support in the testing of new applications and enhancement patches
• Conduct training for users on the use of the application

Job Requirements

• NITEC/Diploma in IT or relevant discipline
• Possess good communication & interpersonal skills
• Patient, polite, friendly, and helpful personality
• Positive attitude, dynamic, resourceful, and independent
• Able to cope with a fast-paced environment
• Knowledge of Microsoft SQL will be an advantage
• Junior/entry-level are welcome. Training will be provided

Job Highlight

• Basic Salary + High Commission + Variable Performance Bonus (earn up to $4000)
• 5 days/6 days work week
• Medical Benefits, Insurance Coverage
• Staff Purchase Discounts

Responsibilities:

• Attend to customer request and enquiries on Computer Components / Repair Service / PC Customisation
• Recommend the ideal Computer Components to customer according to their individual preference through knowledge sharing
• Maintain good relationship with customers to build customer loyalty
• Basic housekeeping of work area
• Assist in retail operations, e.g. stock take
• May be required to be involved in Trade Fair and related events

Knowledge & Skills:

• Possess good communication & interpersonal skills and is a team player
• Presentable disposition & well-groomed
• Retail sales target achievement
• Customer relationship management – maintain and create new customer profile
• Ensure inventory management for individual counter
• Ensure excellent customer service is given to the customers (e.g. product knowledge)

Responsibilities:

• Determining business needs via consultation, business analysis, and targeted observations.
• Assesses existing SAP operation process and recommending improvements.
• Provides support for difficult and complex system environments.
• Provides SAP system support, assistance, and end-user training.
• Performs role of trouble-shooter, successfully identifying system inconsistencies and implementing optimum business solutions and business process enhancements.
• Involved in business analysis and technical design session with business and technical staff to develop requirements document and ETL specifications.
• Performs role of supporting business and operation needs such as audit and compliance, both internal and external, etc.
• Strengthens organizational capability and build downstream domain knowledge through facilitation of knowledge transfer sessions for employee.
• Keeping abreast of the latest SAP offerings, updates, and developments.
• Experienced in analysing and identifying SAP Service Pack impact, preparing release notes for transport, preparing FFID log and other SAP logs.
• Performs rigorous documentation of SAP processes and presenting progress reports.

Requirements:

• Bachelor's degree in Information Technology, Computer Science or related disciplines
• Minimum 5-6 years in experience as a SAP consultant in a similar industry and in Financials, Controlling and Project System modules.
• Intensive knowledge of SAP S/4 HANA and FIORI.
• Excellent teamwork, collaboration, interpersonal, and communication skills
• Experience in planning, analysing, designing, developing, testing, implementing, documenting, and training in S/4 HANA Financials, Controlling and Project System will be an added advantage
• Excellent organizational and time- management skills
• Effective communication with business users and vendors
• Ability to work under business focused and fast-moving environment
• Always projecting a positive outlook in a fast-paced, sometimes stressful environment
• Possesses SAP-accredited certification

Our Addresses and Working Hours:

Seatrium Limited

(Pioneer Yard)

50 Gul Road, Singapore 629353

(Islandwide transport provided)

Mon - Thu: 8.00am - 5:15pm

Fri: 8.00am - 4:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

• Work closely with local markets and regional business stakeholders to analyse business processes and gather requirements, through facilitation of discovery sessions

• Manage projects from conception, all the way through to production deployment, within project timelines.

• Perform gap analysis and recommend optimal solutions to drive business improvements and long term efficiency

• Represent APAC in all discussions with foodpanda global counterparts to influence and align on strategic developments and act as the bridge between business and technical teams to deliver new product features

• Manage the list of open backlog items to ensure timely resolution of critical business features

• Ensure all system solutions are properly configured, tested, and implemented 

• Act as an escalation point to ensure the smooth running of daily business activities

• Conduct user training and maintain any associated documentation

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position is for a Service Manager (Technical Support) who supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians (Technical Support). Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Key Responsibilities:

As a Service Manager (Technical Support), you’ll be responsible for:

• Lead a service section to provide technical support to customer/ contractors/ consultant on testing and commissioning work for new chillers.
• Troubleshoot and diagnose issues with chiller systems when necessary
• Coordinate with customer/ contractors/ consultant to ensure successful start up of the chiller
• Attend system integrated testing with customer and have deep understanding on chiller plant system
• Achieve service KPI such as 100% completion of DLP maintenance, ensuring job delivery within planned cost
• Manage a team of service technicians direct reports, and a few in-house subcontractors
• Work with Planner for end-to-end necessary works to ensure smooth delivery of services inclusive of:
• Scheduling of technician work schedule, for dispatching of Work Orders through Salesforce & Service Max platform
• Arranging logistics required for field service including ordering of parts, issuing of parts to field staff / subcontractors, arranging delivery of required equipment or parts
• Arranging and raising Purchase Orders for subcontractors for delivery of service
• Coordination with customers on service delivery date including all required documentation for work (Permit to Work, Risk Assessments, etc)
• Review and approve time entries of technicians’ hours and time sheets
• Ensure Work Order completion and closure in Salesforce upon completion of field work
• Ensure Customer Service Report (CSR) / Service Chits uploaded for monthly invoicing
• Manage other administrative tasks as required such as field staffs’ leave, tools requests, safety related requests, or cost related matters in SAP
• Support field staffs for any required assistance
• Backup of Planner during their absence
• Support field service team in above scope after office hours in the event of critical repairs/ troubleshooting
• Trainer for HVAC modules

Requirements

We are looking for people who has strong Leadership Skills and is experienced in HVAC. If this is you, get in touch.

As a minimum you must have:

• Bachelor Degree in Mechanical/Electrical/Electronics discipline
• 5 years experience in leading teams
• 8-10 years work experience in HVAC industry, preferably in testing commissioning and training.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Our client, a renowned MNC in Retail industry is seeking for a Data Analyst ( MNC - Retail Sales ) - $ 5,500.00 + VB

Requirements

• Degree or Diploma holder
• At least 3 to 5 years of experience as a Data Analyst, preferably in Retail / Sales industry
• Highly analytical, Business Acumen, Strong in numbers (Reporting, Sales performance, Market Competitiveness)
• Strong communication and interpersonal skills - Someone who is able to represent the organisation's corporate image.
• Confident, wiiling to learn and perseverance.

Others

• Salary up to $ 5,500.00 + Attractive Variable Bonuses
• West Area

Interested candidate can send in your resume (word format prefer) to [email protected]

Salary range: Starting from SGD 120k - 160k per annum + RSUs 

Wise is on a mission to make money without borders - convenient, fast, and eventually free. We’re looking for a Senior Analyst to join our Spend Squad in Singapore to help us deliver product experiences for our card customers. 

The Wise Card was first launched in Europe in 2018, allowing customers to spend internationally at the mid-market rate, with only a low, upfront conversion fee. Since then, we’ve expanded to over 50+ countries and territories in the Americas and APAC, and built features like instant issuance of digital cards and enhanced spending controls. We’ve issued more than 4 million cards that are being used in over 160 countries every minute.

As part of the Spend Squad, you’ll primarily work on enabling customers to spend from their Wise accounts in a sustainable manner, ensuring that we’re able to grow our product in-line with our squad-level KPIs.

How you’ll contribute:

• Provide data-driven insights to inform product decisions, from improving in-product flows to building card customer segmentation.

• Partner with Product Managers, Engineers, Data Science and Operational teams to drive product enhancements and optimizations.

• Design experiments to monitor the impact of new product features on risk, convenience and conversion metrics.

• Build conviction on high-impact areas and challenge them if there are faster or more effective ways to tackle the problem.

This role will give you the opportunity to:

• Choose your path to impact – we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you’ll have the freedom to make your own calls.

• Grow as a Product Analyst in a global team. This role will give you exposure to how we build our card product globally. 

• The freedom to have real impact – The opportunities you’ll identify will be key to how we impact our millions of card customers across the globe.

• Travel when needed to our offices across the globe to connect with team members in other countries.

We are seeking a diploma holder (with up to 2 years of work experience) to join us, as the Business Support Associate, in our Business Management & Strategy APAC & MEA team in Singapore. This role is ideal for someone looking to start or build a career in procurement management, vendor management and marketing. You stand a good chance if you have a growth mindset, are highly dependable and have the curiosity, drive and tenacity to build a career with a market leader in a Fintech industry.

Your team

Business Management & Strategy team is a regional team which is accountable for managing business operations and implementing strategic initiatives in APAC, Middle East and Africa (APAC & MEA) region. The team is responsible to work closely with internal stakeholders to tackle their challenges, reshape perspectives and cultivate capabilities that enable the organization to achieve sustainable advantage. You will be part of a high performing and dynamic team focusing on delivering long term value.

Your key tasks 

• Support general business operations processes in Avaloq APAC & MEA
• Source and coordinate with vendors to ensure the timely and cost-effective production and delivery of materials including promotional items, merchandises and inventories
• Maintain and organize office and marketing inventories, ensuring adequate level of stock
• Manage procurement tasks such as creating and processing Internal Request Approvals (IRAs) and Purchase Orders (POs)
• Work closely with Sales and Marketing teams to ensure alignment and support across various projects and maintain accurate record of marketing activities, budgets and expenses
• Provide planning, logistical and operational support to Sales and Marketing teams for Internal and External corporate events
• Assist in ad-hoc marketing and communications projects as needed
• Manage extraordinary travel arrangements for Management where necessary, including visa, flight and accommodation arrangements

Key Responsibilities

• Requirements Analysis & Elicitation

• Responsible to identify and define detailed functional specifications based on the business requirements document

• Analyse and document the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation

• Monitor and manage risks /issues related to requirements and scope-creep

• Participate in transitioning the requirements to the designers and ensure a clear and complete understanding of the requirements.

• Assist in translating business requirements into test scenarios.

• Facilitate / provide “Train-the-Trainer” on application enhancements

• Maintain up-to-date knowledge base related to application features and processes (subject matter expertise)

• Testing & Scope Management

• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

• Perform impact assessment and estimation for Project Change Request

• Good knowledge in financial services policies, procedures, products and industry practices.

• Strong negotiation skills

• Good team player with excellent interpersonal and communication skills

• Strong working knowledge of relevant applications and development life cycles

Mandatories are:

• Experience in Business Analysis. 8-10 years

• Experience in Digital Channels and in transaction banking. 5 years+

• Understanding of Technology but no need to have coding experience

• Capturing, analyzing and eliciting business Requirements: Elaborating JIRA stories

• Agile product development experience

Nice to haves are:

• Detailed Knowledge in how Payments work in Singapore vs Malaysia vs Hong Kong (regulatory too)

• Knowledge of Technology trends eg. how does a digital bank approach digital channel?

• API /SWIFT experience

Personal Qualities:

• Articulate well. Clarity in analyzing and writing business requirements

• Not an order taker, able to push back complex build needs and offer alternate solutions

• A great team player. Collaborate and communicate well with the other BAs

• Strong analytical and problem-solving skills

• Strong presentation and meeting skills

• Proactive and has initiative to thrive in a fast-paced environment to deliver and meet deadlines

• Highly resourceful and self-motivated

• Support and advocate for Visa clients comprised of financial institutions and vendors 
• Properly escalate incidents promptly per support guidelines and procedures 
• Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques 
• Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues 
• Work simultaneously and independently on multiple platforms 
• Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance 
• Support scheduled changes 

The position is permanent day 12 hours shift schedule. 
This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location. 

Mandatory Skills

Responsibilities :-

1. Knowledge on IAM and strong background in OIDC, OAuth2, SAML, Kerberos and LDAP.
2. Knowledge on OpenShift, Kubernetes, and API (good experience in using Postman and curl command).
3. Basic knowledge on computer networking, IP address, NAP.
4. Knowledge on soft token technologies will be an added advantage.

We're in search of a Business Analyst who will act as a crucial link between our company and our customers. Your role will entail a combination of analytical thinking and exceptional customer service to assist clients in diagnosing and resolving technical issues. Additionally, you will have the opportunity to create and implement plans for improving customer support and utilizing insights from support issues to influence future product designs and business processes.

We're seeking a natural problem-solver who enjoys assisting others and can easily explain technical details. As the guardian of our customers' trust, you'll be responsible for providing them with prompt and accurate solutions to their technical issues. If this sounds like you, we'd love to meet you!

Responsibilities

• Provide the first level of support, work with and ask customers targeted questions to quickly understand and diagnose root cause of the issue, troubleshoot and/or escalate to the relevant teams.
• Research and identify solutions to common issues; document and maintain a knowledge base for Frequently Asked Questions so that end-users can look up solutions independently.
• Develop mitigating and/or preventive solutions to optimize efforts spent on customer support, including establishing problem solving guidelines, checklists, or other materials to improve response to recurring or routine user problems.
• Generate summary reports; analyse and present support trends and patterns to inform business needs or technical requirements.

Qualifications:

• Diploma or Bachelor’s degree in any field. Strong interest in working with computer applications and software.
• 3-5 years of proven experience in a Business Analyst or similar role, preferably within professional services or client-facing environments.
• Strong critical thinking and problem-solving skills: even when you do not have the solution to the problem, you know how to get the solution; this includes the ability to know what questions to ask
• Exceptional interpersonal and communication skills: able to articulate effectively in writing and verbally
• A quick learner and displays high willingness to learn
• Attitude: possess determination and commitment to strive towards excellence in everything you do. No detective leaves a case unsolved.
• Able to work independently and as a team: able to support multiple requests concurrently, able to multi-task and stay organized in a fast-paced environment.
• Possess a keen interest to pursue a career in tech. Those without tech experience are welcome to apply, subject to certain job roles where some tech experience may be required.

• Opportunity to work with a high-value enterprise-level software that applies cutting edge AI-based optimization technology.
• Hone your ability to apply analytical & technical skills apart from a pure customer service role.
• Mentorship to manage internal and external stakeholders.
• Diverse opportunity for career advancement

Role/Job purpose

The CS Training Lead provides strategic leadership and oversight to the regional CS Training team, ensuring the delivery of effective learning and development initiatives that support business objectives and foster employee growth. This role manages the performance of the CS Training team, guiding and directing them to meet organisational goals.

The CS Training Lead coordinates team activities, manages workloads, and aligns efforts with Servicing Operations teams’ priorities. This role also fosters a positive and motivating work environment, encouraging collaboration and professional development among team members, and works closely with stakeholders to identify and capitalise on growth & scalability opportunities.

The Customer Support Training Lead will lead the APAC Customer Support Training Team, based in Singapore.

Responsibilities

As a Customer Support Training Lead at Wise, you'll be at the forefront of revolutionising our training operations. You'll lead a team of training specialists, guiding them to fulfil operational and training project tasks by applying the core skills across four leadership pillars - LEAD, DELIVER, DEVELOP and NURTURE.

LEAD:

• Define the direction and empower your team towards shared goals in a fast-paced environment.

• Act as a bridge between training specialists and senior leadership, ensuring clear communication and alignment with Wise's mission.

• Create a positive work environment through mentorship, coaching, and recognition.

DELIVER:

• Make data-driven decisions to maximise impact for our customers.

• Ensure the team meets KPIs and adheres to project timelines.

• Foster clear communication between leadership, the team, and stakeholders.

DEVELOP:

• Facilitate ongoing development through knowledge sharing and feedback.

• Set growth targets and encourage personal development plans for team members.

• Maintain comprehensive understanding of training programs and processes.

NURTURE:

• Cultivate an inclusive work environment based on Wise values.

• Demonstrate emotional intelligence in navigating team dynamics and conflicts.

• Promote work-life balance to prevent burnout while ensuring productivity.

• Ensure smooth training operations and effective team management.

• Connect team expectations with overall mission/goals through transparent communication.

• Build relationships across functions and represent the training team to senior partners.

• Support team members with coaching, mentoring, and assistance as needed.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Business Analyst

This is a 5-month contract role

What will you do?

1. Requirement Gathering and Analysis:

• Work with stakeholders to elicit and document detailed business and functional requirements
• Translate business needs into technical specification for the development team
• Work with UI/UX designer in providing low-fidelity design prototypes with good grasp of UI/UX principles
• Develop and maintain a prioritized product backlog
• Support development team with sprint planning and daily scrums
• Work with project/product manager in facilitating workshops and meetings to gather and refine product requirements.
• Conduct analysis of existing products relevant to mental health, mental wellness, behavioural changes, and user feedback to inform product roadmap decisions.
• Identify and define KPI metrics to assess product performance and identify opportunities for improvement or optimization.

2. User Stories and Use cases

• Create comprehensive user stories and acceptance criteira
• Develop use cases and scenarios to illustrate user interactions with the app.
• Work with stakeholders to elicit and document detailed business and functional requirements

3. Stakeholder management

• Work closely with project manager
• Act as a liaison between business stakeholders and development team
• Ensure clear communication and understanding of project goals and requirements
• Mange stakeholder expectations and ensure their needs are met throughout the project lifecycle.

4. Quality Assurance

• Collaborate with QA teams to define test cases and ensure thorough testing of the app
• Participate in user acceptance testing (UAT) and validate that the final product meets the business requirements

5. Document and Reporting

• Maintain comprehensive project documentation, including requirements, user stories and process flows.
• Provide regular updates and reports to stakeholders on project progress, risks and issues.

What are we looking for?

• Bachelor's degree in business, technology, or a related field.
• Minimum of 5 years of experience in product management, business analysis, or product ownership roles within the tech industry.
• Experience in healthcare is a plus.
• Strong understanding of product management principles, including requirement elicitation, roadmap planning, and agile development methodologies.
• Excellent analytical skills with the ability to translate complex business needs into clear and actionable product requirements.
• Effective communication and stakeholder management skills, with the ability to collaborate across diverse teams and influence decision-making.
• Familiarity with data analytics is a plus.
• Knowledge of SaaS requirements for medical device ISO 13485 will be plus
• Proven experience as a business analyst in mobile app development projects and administrative dashboards
• Familiarity with full-stack solutions
• Experience in SaaS registration
• Understanding of full-stack development frameworks and technologies
• Ability to understand and create technical documentation
• Ability to create clear and concise and user stories, use cases and process flows
• Ability to create acceptance criteria, test cases and UAT
• Experience with Agile methodologies
• Knowledge of SaaS requirements for medical device ISO13485 will be plus

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.