• Provide printer equipment demonstration, installation and technical support to customers and sales team
• Provide phone and on-site support, maintenance and servicing, trouble-shoot and repair of printer equipment and its supplied software
• Conduct regularly onsite equipment maintenance and servicing for members
• Develop training materials and conduct printer and software training to both external and internal customers
• Provide printing service support to customers and sales team
• Provide administrative support to ensure proper filing of service records

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational downtime.

As an IT Support Engineer, you will be responsible for the following:-

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to the Tuas checkpoint in the future on a rotational basis.
• Provide findings and timely status updates to the Project Manager on major issues escalated by users.
• Perform daily health checks and inventory checks on the system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have a keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Below is the detail JD Technical System Analyst.

Payment Domain and Payment Messaging formats especially ISO20022(Pain/Pacs/Camt/Admi)/SWIFT(MT*) formats. Must have experience as Business Analyst/System Analyst

Responsibilities

• Broad experience in designing, programming, and implementing large distributed systems with microservices.
• Deep understanding of Application, Infrastructure and security architecture and non-functional aspects like Performance, Scalability, Reliability, Availability etc.
• Translate functional requirements to design.
• Work with technical SMEs to understand their requirements and ensure these are met.
• Define best practices and standards for the microservice implementation.
• Identify and define implementation patterns.
• Lead activities to build accelerators and tools to increase the quality of deliverables.
• Evaluates industry technologies to shape design of services in consideration of cost, portability, compatibility, or usability factors.
• Identifies and makes appropriate changes to technologies, integrated platforms, and systems to meet customer and operational requirements.
• Continuously seeks to more efficiently manage and utilize technology, platforms, and systems.
• Highlights design risks, provide alternative options, and recommend quality solution to specified problem.

Essential Requirements (Skills Requirements)

• Bachelor’s degree and 10-15 years of technical experience within architecture development, integration of backend systems and development. Strong Hands–on experience in developing applications using Java/J2EE, with Spring boot framework knowledge and experience.
• Deep knowledge of SOA, Architecture and Design on Micro services, REST Services and Soap Services Development.
• Experience in core java fundamentals, Java 8+, Spring, Springboot, testing framework Junit, Cucumber.
• Strong hands-on with design patterns, clean code.
• Strong hands-on in Java Microservices (Springboot) Restful APIs and Soap Services.
• Experience in designing and coding scalable Microservices.
• Experience with middleware/messaging technologies such as MQ, JMS, Kafka and exposure to event-driven design patterns.
• Experience in Spring Cloud.
• Experience in Azure Kubernetes Service(AKS).
• Experience in configuring and implementing Azure Open Service Mesh for Pod to Pod communication.
• Experience in API Management using Azure API Gateway(APIM).
• Experience in writing deployment pipelines to deploy Java microservices in Kubernetes.
• Strong in creating/ defining Swagger specs for REST APIs, understand REST principles, Guidelines.
• Demonstrated knowledge of OAuth token-based authentication protocol.
• Demonstrated knowledge of PCI and Security Coding Standards.
• Experience with MSSQL, data modelling, query development and performance optimization

GOOD TO HAVE

• Experience in migrating TIBCO services to spring boot microservices.
• Experience in gaming and Hospitality industry would be an advantage.

Technical / Professional Skills

• Spring Boot, Java/J2EE,SOA,REST and Soap Services, Microservices

Responsibilities

· Broad experience in designing, programming, and implementing large distributed systems with microservices.

· Deep understanding of Application, Infrastructure and security architecture and non-functional aspects like Performance, Scalability, Reliability, Availability etc.

· Translate functional requirements to design.

· Work with technical SMEs to understand their requirements and ensure these are met.

· Define best practices and standards for the microservice implementation.

· Identify and define implementation patterns.

· Lead activities to build accelerators and tools to increase the quality of deliverables.

· Evaluates industry technologies to shape design of services in consideration of cost, portability, compatibility, or usability factors.

· Identifies and makes appropriate changes to technologies, integrated platforms, and systems to meet customer and operational requirements.

· Continuously seeks to more efficiently manage and utilize technology, platforms, and systems.

· Highlights design risks, provide alternative options, and recommend quality solution to specified problem.

Essential Requirements (Skills Requirements)

· Bachelor’s degree and 8-15 years of technical experience within architecture development, integration of backend systems and development. Strong Hands–on experience in developing applications using Java/J2EE, with Spring boot framework knowledge and experience.

· Deep knowledge of SOA, Architecture and Design on Micro services, REST Services and Soap Services Development.

· Experience in core java fundamentals, Java 8+, Spring, Springboot, testing framework Junit, Cucumber.

· Strong hands-on with design patterns, clean code.

· Strong hands-on in Java Microservices (Springboot) Restful APIs and Soap Services.

· Experience in designing and coding scalable Microservices.

· Experience with middleware/messaging technologies such as MQ, JMS, Kafka and exposure to event-driven design patterns.

· Experience in Spring Cloud.

· Experience in Azure Kubernetes Service(AKS).

· Experience in configuring and implementing Azure Open Service Mesh for Pod to Pod communication.

· Experience in API Management using Azure API Gateway(APIM).

· Experience in writing deployment pipelines to deploy Java microservices in Kubernetes.

· Strong in creating/ defining Swagger specs for REST APIs, understand REST principles, Guidelines.

· Demonstrated knowledge of OAuth token-based authentication protocol.

· Demonstrated knowledge of PCI and Security Coding Standards.

· Experience with MSSQL, data modelling, query development and performance optimization

GOOD TO HAVE

· Experience in migrating TIBCO services to spring boot microservices.

Experience in gaming and Hospitality industry would be an advantage

Job Responsibilities:

• As a Business Analyst, you will be involved in the software development life cycle and agile methodology from project initiation, requirements, application development, implementation, maintenance and post-implementation review phases.
• Mandatory - SQL skillset, experiences in Banking industry and ability to perform detailed data and business analysis and testing.
• Liaise extensively with external, internal clients and vendors;
• Lead design thinking sessions and requirements discussion with customers; conduct requirement analysis to ensure the implementation feasibility of functional specifications. Highlight requirement gaps, disproportional construction efforts, technical challenges and any other issues;
• Successfully translate users’ requirements into use cases, technical solutions;
• Present and communicate functional requirements and use cases to the technical and development teams and ensure system meets functional and system requirements;
• Define system-level application architecture, high-level and detailed design, architectural policies and principles, implementation risks and mitigation measures, etc;
• Engage customers to explain the rationale of architecture’s selection, or other technical issues;
• Prepare documentation, such as requirements and functional specification, design specification, enterprise class structure, data and application management framework, interfacing, infrastructure requirements, data migration approach, etc; work closely with customers to review and sign-off documentation;
• Prepare system training programs and conduct training to the customers;
• Develop test plans, cases and results and trace to requirements to ensure comprehensive test coverage. Measure test results with customers’ required outcome;
• Perform functional and backend testing, review results and logs, resolve test issues and ensure application quality;
• Perform test briefing to the stakeholders and support UAT.
• Trouble-shoot system problems faced by the project team, customers and follow up till resolution;
• Conduct change impact analysis on customers’ requests in a change management lifecycle;
• Work with local and off-shore teams to deliver projects on the technical aspects;
• Prepare solutions and proposal for pre-sales activities;

Experience:

• Degree in Computer Science and Engineering;
• Must have experience working in banking domain.
• Minimum 2 years onwards of relevant experience as a Business Analyst and tester in Java environment.
• Strong analytical skills and possess stamina in following up on issues reported till its resolution;
• Experience in issues/problems and change management processes;
• Ability in analysing system backend logs and performing data mapping and categorisation;
• Able to perform functional and backend testing activities and ensure traceability to requirements;
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, good writing and communication, negotiation and interpersonal skills including strong persuasive technique and an eye for details;
• Development skillset Java environment, well verse in Jira and SQL is an added advantage;
• Able to work under stringent timeline and exhibit commitment to project completion;
• Strong customer-service orientation and good presentation skills;
• A good team player

Roles & Responsibilities

Roles & Responsibilities

Job Description:The Documentum Support Analyst reports to the COE lead and maintains responsibility in managing and supporting Organisation's global Documentum system. This position represents the module expertise for Documentum Capital Projects in MOPS, supporting ongoing projects which rely heavily on document exchanges with client's system. He/She will work closely with the Document Control Team in terms of technical support and ensuring services are delivered according to the IES service level agreement (SLA).investigate non-syncing issues and interpret for error messages for ‘’TIE’’ Web.
re-solve all system issues (Documentum and TIE web).
monitor DCP-TIE portal daily for any document exchange / transmission issues.
train new joiner on using Document CP, TIE Web, BOX.
attend client meeting & re-solve issues pertaining to technical errors.
review comparison report (PIMS, CP, STID) and to assign tasks to DC, IES or EQN.
engage AMS support team for Document enhancement request.
monitor BOX performance on a daily basis.
assist DC task (such as replacement file in CP).
send automatically via ‘’TIE’’ once ‘’Review Class Status’’ provided, ‘’Internal Review Completed’’ in PIMS.
have a monthly / weekly discussion with DC Team on new implementation in DCP or discrepancies in system.
provisioning of missing files (native, PDF, generated PDF) that are not uploaded in PIMS/STID during normal sync operation.
monitor Incoming / Outgoing CRS.
Complies with the HSEQ Code of Conduct as described in the HSEQ Policies, the 14 HSEQ Standards, and the HSEQ Procedures to protect people and the environment at all times. Has a duty of care to ensure that all personnel work in a manner that is not harmful to their own health and safety and the health and safety of others.
Complies with the Group Policy Code of Business Conduct and Ethics and expected training at all times
Requirements:Bachelor's degree in related field
5 years’ experience in Documentum and D2 with rollout and ongoing support.
Minimum 3 full life cycle implementation experience from design to go-live for Documentum and D2 modules
Strong communication and/partner skills with end users with non-technical background
Strong hands-on and support experience with Document CP 16.2 / 20.4
2 to 3 end to end implementation cycles experience and maintenance of global instance of Documentum D2/Capital projects (Prefer experience with version 4.6 D2 and Capital Projects version 1.10)
Excellent communication and interpersonal skills
Experience coordinating with onsite/Offshore team members
Must have hands on knowledge in implementing Documentum and D2 modules
Efficient in analyzing business requirements, needs and objectives and mapping them to
Documentum/D2 configurations
Basic knowledge of Documentum/D2 implementation, configuration, data/Documentmigration and cutover activities
Experience with preparing user training documentation, and test scripts
Must be a decision maker and problem solver, possess communication skills and service orientated

Job Responsibilities:

• Attend to sales enquiries, quotations and responding to customer enquiries.
• Manage RFQ, review quote package, generate accurate and detailed quote summary for review.
• Liaise with purchasers on cost involving on the sales enquiries or quotations.
• Follow up with customers regarding quotations.
• Collaborate with internal resources to identify the make/buy logic for the bill of materials.
• Apply work knowledge to improve quote formats and output efficiency.
• Others ad-hoc duties may be assigned.

Requirements:

• Nitec/Higher Nitec or Diploma in Mechanical/Precision Engineering.
• Proficient in Microsoft Excel.
• Familiarity or experience on CNC machining or precision engineering environment preferred.
• Well verse in Microsoft Office.
• Able to interpret mechanical/technical drawings, bill of materials, specifications and Geometric dimensioning and tolerancing (GD&T).
• Familiar with CNC metal machining process like turning and milling etc.
• Pleasant personality and able to communicate well with customers for their request.
• Meticulous, excellent with details.
• Knowledge of SAP is an advantage.

• Processing quotation and sales orders
• Liaising with Suppliers for product related matters including purchase order creation
• Must be customer & team oriented.
• Candidate must possess at least secondary/Pre-U/A level/College in any field.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Candidate must be suitable for working in a fast pace environment

Job Responsibilities:

• As a Business Analyst, you will be involved in the software development life cycle and agile methodology from project initiation, requirements, application development, implementation, maintenance and post-implementation review phases.
• Mandatory - SQL skillset, experiences in Banking industry and ability to perform detailed data and business analysis and testing.
• Liaise extensively with external, internal clients and vendors;
• Lead design thinking sessions and requirements discussion with customers; conduct requirement analysis to ensure the implementation feasibility of functional specifications. Highlight requirement gaps, disproportional construction efforts, technical challenges and any other issues;
• Successfully translate users’ requirements into use cases, technical solutions;
• Present and communicate functional requirements and use cases to the technical and development teams and ensure system meets functional and system requirements;
• Define system-level application architecture, high-level and detailed design, architectural policies and principles, implementation risks and mitigation measures, etc;
• Engage customers to explain the rationale of architecture’s selection, or other technical issues;
• Prepare documentation, such as requirements and functional specification, design specification, enterprise class structure, data and application management framework, interfacing, infrastructure requirements, data migration approach, etc; work closely with customers to review and sign-off documentation;
• Prepare system training programs and conduct training to the customers;
• Develop test plans, cases and results and trace to requirements to ensure comprehensive test coverage. Measure test results with customers’ required outcome;
• Perform functional and backend testing, review results and logs, resolve test issues and ensure application quality;
• Perform test briefing to the stakeholders and support UAT.
• Trouble-shoot system problems faced by the project team, customers and follow up till resolution;
• Conduct change impact analysis on customers’ requests in a change management lifecycle;
• Work with local and off-shore teams to deliver projects on the technical aspects;
• Prepare solutions and proposal for pre-sales activities;

Experience:

• Degree in Computer Science and Engineering;
• Must have experience working in banking domain.
• Minimum 2 years onwards of relevant experience as a Business Analyst and tester in Java environment.
• Strong analytical skills and possess stamina in following up on issues reported till its resolution;
• Experience in issues/problems and change management processes;
• Ability in analysing system backend logs and performing data mapping and categorisation;
• Able to perform functional and backend testing activities and ensure traceability to requirements;
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, good writing and communication, negotiation and interpersonal skills including strong persuasive technique and an eye for details;
• Development skillset Java environment, well verse in Jira and SQL is an added advantage;
• Able to work under stringent timeline and exhibit commitment to project completion;
• Strong customer-service orientation and good presentation skills;
• A good team player

Below is the detail JD Technical System Analyst.

Payment Domain and Payment Messaging formats especially ISO20022(Pain/Pacs/Camt/Admi)/SWIFT(MT*) formats. Must have experience as Business Analyst/System Analyst

Responsibilities

• Broad experience in designing, programming, and implementing large distributed systems with microservices.
• Deep understanding of Application, Infrastructure and security architecture and non-functional aspects like Performance, Scalability, Reliability, Availability etc.
• Translate functional requirements to design.
• Work with technical SMEs to understand their requirements and ensure these are met.
• Define best practices and standards for the microservice implementation.
• Identify and define implementation patterns.
• Lead activities to build accelerators and tools to increase the quality of deliverables.
• Evaluates industry technologies to shape design of services in consideration of cost, portability, compatibility, or usability factors.
• Identifies and makes appropriate changes to technologies, integrated platforms, and systems to meet customer and operational requirements.
• Continuously seeks to more efficiently manage and utilize technology, platforms, and systems.
• Highlights design risks, provide alternative options, and recommend quality solution to specified problem.

Essential Requirements (Skills Requirements)

• Bachelor’s degree and 10-15 years of technical experience within architecture development, integration of backend systems and development. Strong Hands–on experience in developing applications using Java/J2EE, with Spring boot framework knowledge and experience.
• Deep knowledge of SOA, Architecture and Design on Micro services, REST Services and Soap Services Development.
• Experience in core java fundamentals, Java 8+, Spring, Springboot, testing framework Junit, Cucumber.
• Strong hands-on with design patterns, clean code.
• Strong hands-on in Java Microservices (Springboot) Restful APIs and Soap Services.
• Experience in designing and coding scalable Microservices.
• Experience with middleware/messaging technologies such as MQ, JMS, Kafka and exposure to event-driven design patterns.
• Experience in Spring Cloud.
• Experience in Azure Kubernetes Service(AKS).
• Experience in configuring and implementing Azure Open Service Mesh for Pod to Pod communication.
• Experience in API Management using Azure API Gateway(APIM).
• Experience in writing deployment pipelines to deploy Java microservices in Kubernetes.
• Strong in creating/ defining Swagger specs for REST APIs, understand REST principles, Guidelines.
• Demonstrated knowledge of OAuth token-based authentication protocol.
• Demonstrated knowledge of PCI and Security Coding Standards.
• Experience with MSSQL, data modelling, query development and performance optimization

GOOD TO HAVE

• Experience in migrating TIBCO services to spring boot microservices.
• Experience in gaming and Hospitality industry would be an advantage.

Technical / Professional Skills

Spring Boot, Java/J2EE,SOA,REST and Soap Services, Microservices

Roles & Responsibilities

Job Description

The Documentum Support Analyst reports to the COE lead and maintains responsibility in managing and supporting Organisation's global Documentum system. This position represents the module expertise for Documentum Capital Projects in MOPS, supporting ongoing projects which rely heavily on document exchanges with client's system. He/She will work closely with the Document Control Team in terms of technical support and ensuring services are delivered according to the IES service level agreement (SLA).investigate non-syncing issues and interpret for error messages for ‘’TIE’’ Web.
re-solve all system issues (Documentum and TIE web).
monitor DCP-TIE portal daily for any document exchange / transmission issues.
train new joiner on using Document CP, TIE Web, BOX.
attend client meeting & re-solve issues pertaining to technical errors.
review comparison report (PIMS, CP, STID) and to assign tasks to DC, IES or EQN.
engage AMS support team for Document enhancement request.
monitor BOX performance on a daily basis.
assist DC task (such as replacement file in CP).
send automatically via ‘’TIE’’ once ‘’Review Class Status’’ provided, ‘’Internal Review Completed’’ in PIMS.
have a monthly / weekly discussion with DC Team on new implementation in DCP or discrepancies in system.
provisioning of missing files (native, PDF, generated PDF) that are not uploaded in PIMS/STID during normal sync operation.
monitor Incoming / Outgoing CRS.
Complies with the HSEQ Code of Conduct as described in the HSEQ Policies, the 14 HSEQ Standards, and the HSEQ Procedures to protect people and the environment at all times. Has a duty of care to ensure that all personnel work in a manner that is not harmful to their own health and safety and the health and safety of others.
Complies with the Group Policy Code of Business Conduct and Ethics and expected training at all times
Requirements:Bachelor's degree in related field
5 years’ experience in Documentum and D2 with rollout and ongoing support.
Minimum 3 full life cycle implementation experience from design to go-live for Documentum and D2 modules
Strong communication and/partner skills with end users with non-technical background
Strong hands-on and support experience with Document CP 16.2 / 20.4
2 to 3 end to end implementation cycles experience and maintenance of global instance of Documentum D2/Capital projects (Prefer experience with version 4.6 D2 and Capital Projects version 1.10)
Excellent communication and interpersonal skills
Experience coordinating with onsite/Offshore team members
Must have hands on knowledge in implementing Documentum and D2 modules
Efficient in analyzing business requirements, needs and objectives and mapping them to
Documentum/D2 configurations
Basic knowledge of Documentum/D2 implementation, configuration, data/Documentmigration and cutover activities
Experience with preparing user training documentation, and test scripts
Must be a decision maker and problem solver, possess communication skills and service orientated

Responsibilities

· Broad experience in designing, programming, and implementing large distributed systems with microservices.

· Deep understanding of Application, Infrastructure and security architecture and non-functional aspects like Performance, Scalability, Reliability, Availability etc.

· Translate functional requirements to design.

· Work with technical SMEs to understand their requirements and ensure these are met.

· Define best practices and standards for the microservice implementation.

· Identify and define implementation patterns.

· Lead activities to build accelerators and tools to increase the quality of deliverables.

· Evaluates industry technologies to shape design of services in consideration of cost, portability, compatibility, or usability factors.

· Identifies and makes appropriate changes to technologies, integrated platforms, and systems to meet customer and operational requirements.

· Continuously seeks to more efficiently manage and utilize technology, platforms, and systems.

· Highlights design risks, provide alternative options, and recommend quality solution to specified problem.

Essential Requirements (Skills Requirements)

· Bachelor’s degree and 8-15 years of technical experience within architecture development, integration of backend systems and development. Strong Hands–on experience in developing applications using Java/J2EE, with Spring boot framework knowledge and experience.

· Deep knowledge of SOA, Architecture and Design on Micro services, REST Services and Soap Services Development.

· Experience in core java fundamentals, Java 8+, Spring, Springboot, testing framework Junit, Cucumber.

· Strong hands-on with design patterns, clean code.

· Strong hands-on in Java Microservices (Springboot) Restful APIs and Soap Services.

· Experience in designing and coding scalable Microservices.

· Experience with middleware/messaging technologies such as MQ, JMS, Kafka and exposure to event-driven design patterns.

· Experience in Spring Cloud.

· Experience in Azure Kubernetes Service(AKS).

· Experience in configuring and implementing Azure Open Service Mesh for Pod to Pod communication.

· Experience in API Management using Azure API Gateway(APIM).

· Experience in writing deployment pipelines to deploy Java microservices in Kubernetes.

· Strong in creating/ defining Swagger specs for REST APIs, understand REST principles, Guidelines.

· Demonstrated knowledge of OAuth token-based authentication protocol.

· Demonstrated knowledge of PCI and Security Coding Standards.

· Experience with MSSQL, data modelling, query development and performance optimization

GOOD TO HAVE

· Experience in migrating TIBCO services to spring boot microservices.

Experience in gaming and Hospitality industry would be an advantage

Monthly Basic Salary: S$2,500 to S$3,000 (+ Variable Bonus)

Working location: Mandai Link

Working days: 5 days a week

Working Hours: 8:00 am to 5:00 pm

Given the company's business expansion, we seek the right candidate to manage an e-commerce platform seamlessly, improve order processing, explore new sales opportunities, and effectively handle customer engagements.

Key Responsibilities:

1. E-commerce Platform Management:

• Oversee daily operations of the company's e-commerce platform, ensuring smooth and efficient functioning.
• Troubleshoot and resolve platform-related issues to deliver an exceptional customer experience.

2. Order Processing:

• Process daily orders from online platforms.

3. Customer Service:

• Handle and report customer feedback and complaints.
• Address issues promptly to ensure a high level of customer satisfaction.

4. Quotation:

• Responsible for sending out quotations accurately and on time.

Job Requirements:

• Minimum a graduated Diploma with at least one (1) year of working experience in Sales Administration
• Strong communication skills
• Capable of working independently with a proactive and positive working attitude