ING Wholesale Banking in Singapore

We began operating in Singapore in 1987 where we host the regional Asia Pacific headquarters. With over 300 financial experts, we are the largest wholesale banking branch in Asia. ING stands out in the Asia Pacific region because we go a step further for our customers. We look at things from the client’s perspective which allows us to construct tailor-made solutions to fit the needs of every company we serve. This mentality underpins all our client relations and has produced various prestigious awards.

Your role & work environment

Within ING WB APAC Sectors there is an opening for a Sector Support member.

In order to facilitate the services to our clients and to ensure a safe and compliant bank, which is able to operate efficiently, Sector Support will work with relationship managers and product specialists in taking care of regulatory and operational tasks. You will work together with other departments and colleagues located in different geographies. You will report to the Sector Support Lead.

Your key responsibilities

Drive the KYC process by liaising with the KYC Client outreach team and Customer Due Diligence (CDD) analysts and experts and tracking CDD deadlines. Implementing and updating policy & regulatory driven processes and subsequent remediation plans Being jointly responsible with other T&R Experts for workload division, problem solving and alignment on changing requirements Setting up and initiation of Account Opening with ING including being the point of contact for clients, collection of documents and coordination with Operations. Incident management- acts as single point of contact/entry for clients on the onboarding process. End to end responsiblility for resolution, coordination, communication and escalation to Sector teams and other internal stakeholders. Ensure proper and pro-active communication and coordination of clients’ requests with Sector teams, Operations and Settlement and other relevant departments. Client data management - ensure accuracy and completeness of client data (GRID/Vantage, Client files etc.) including upload of any changes in the client circumstances. Other activities or projects to support commercial activities.

What are the skill and qualification requirements of the role?

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are comfortable with policies and regulations and able to manage complex processes with multiple stakeholders and deadlines.

As a Transaction & Regulatory/KYC Expert you will also need:

• Excellent written and verbal communications skills in English
• Accurate and results-oriented professional with profound communication skills
• Solid computer skills, mainly Microsoft office and ING applications
• Strong organisational skills with excellent attention to detail
• Ability to deliver to a high standard under pressure and short deadlines
• Ability to multitask and manage a high number of priorities
• Fluency in English and another local language, both verbal and written
• Preferably familiarity with financial products, compliance, KYC, wholesale banking or financial institutions

Our client, one of Asia-Pacific’s leading organizations is looking for:

Test Analyst

Responsibilities:

• Test schedule planning, test scenario creation, test environment preparation, data preparation, etc.
• UAT issue management (managing tickets) and tracking till solving them
• UAT progress monitoring and reviewing the results
• Regular reporting to Program Manager and Area PM

Requirements:

• Experience in planning UAT such as creating UAT plans, developing UAT schedule, bridging communication among multiple stakeholders, etc.
• Experience in executing UAT such as monitoring progress, UAT issue solving, test result validation, etc.
• Experience in core banking system projects including accounting system from user side

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Test Analyst”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982

We are looking for an Application Support Analyst to improve the reliability of the existing systems and support the development of the new systems. The role is based in Singapore. It requires many interactions with the teams in Europe. Your main role involves around:

Production monitoring

· Monitor the global IT platform and execute the associated action when alerts are raised.

· Process (analyze, solve, document) incidents.

· Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)

· Maintain monitoring systems and continuously share ideas to improve its effectiveness.

· Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)

· Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover

· Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures

Support to users

· Process local user support requests (configurations, assistance,…)

· Collect regularly user feed-backs on system Run Quality and share it with development teams

Transversal

· Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,

· Self-organize continuous learning on the IS systems and landscape

· Manage the IT part of the Singapore Business Continuity Plan

· Share improvement ideas with Business Analyst

Technical Skills

· University degree in IT Engineering or Mathematics.

· 2-6 years relevant experience in IT trading environment

· Experience and knowledge about Trading and/or portfolio management processes, Derivatives Commodities is a plus.

Behavioral and social skills

· Interactive behavior : Active Listening and communication skills

· Problem solving : Issues perception, analyzing, practical thinking, creativity, innovation

· Personal effectiveness : Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability

Technical and functional skills

· Understanding of trading environment.

· First experience in live monitoring and application support of large IT systems

· Good technical knowledge on the Windows environment

· SQL skills

· Good Scripting skills

What you need to do now

If you're interested in this role, click 'apply now'.

EA Reg Number: R21103035

EA License Number: 07C3924 | Company Registration No: 200609504D

Main Responsibilities

Application monitoring responsibilities

• Define and implement in coordination with the build team the needed application monitoring.
• Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.
• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Incidents and Requests management (business users and others IT teams)

• Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
• Analyze and manage incidents/problems/requests.

Problem management and continuous improvement

• Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.
• Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
• Provide non-functional requirement to the build team to implement monitoring as code whenever available.

Qualifications and Profile

• Candidates should have 4+ years experience in application support activity.
• ITIL certification.
• Good understanding of Capital Markets Domain and market activities.
• Relevant experience on Asset Control software
• Exposure to the Capital Markets with proficiency in financial instruments (Bonds, Rates, Equity, etc..), trading lifecycle and specifically market data.
• Relevant experience with working with external source like Bloomberg, reuters
• Expertise in static market data with knowledge of data types, sources, and uses within financial systems, including reference data, price data.
• Proven experience in technical proficiency with strong skills in SQL,
• High level of proficiency in unix/linux scripting.
• Should be able to do

- SLA & KPI management, client communication & interaction
- Predictive analysis, consulting, escalation management
- Risk analysis and project execution

• Appetite for continuous improvement and automation.
• Strong knowledge in XML, PL/SQL, MQ, CFT and Control-M.
• Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)
• Excellent communication and interpersonal skills.
• Strong analytical and troubleshooting skills.
• Ability to work well under pressure.
• Autonomous, self motivated and excellent team player.
• Strong perseverance and diligence towards attaining goals and effective time management.
• Education: Intermediate level (min. 4 years)

Next Step

• Prepare your updated resume and expected package.
• Simply click on 'Apply here' or email to [email protected] to drop your resume
• All shortlisted candidates will be contacted.

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241

• Responsible for maintaining master data management (MDM) system, ETL processes, and data pipelines
• To ensure that data is accurately maintained and efficiently published to downstream on a real-time basis.

Requirements:

• Possess a degree in Computer Science, Information Technology, or a related field.
• Good SQL skill in Postgres/Oracle RDBMS.
• Good hands-on software development skill with experience in multiple data related projects and Java (Spring, Maven).
• Experience in unit testing and regression testing.

Kindly indicate Application Support - 105 on the subject

Interested applicant may send their CV in MS Word format to [email protected] with subject title: Application Support - 105

(Reg. Nos. R1104128)

IT Consultancy & Services Pte Ltd

EA License No.: 92C5311

For more information about ITC, please visit us @ www.itcspl.com

• Ensure the proper operation and maintenance of all production systems and services managed by Service Operations.
• Provide high-standard incident and problem management support, coordinating resolution efforts with the appropriate resolver teams.
• Minimize system downtime by ensuring prompt escalations to specialized internal and external resolver groups, adhering to customer contracts, SLAs, and monitoring requirements.
• Escalate unresolved issues to the next level for further investigation and resolution.
• Perform analysis, define requirements, document changes, and verify enhancements for applications and systems.
• Deliver onsite user support during service cutovers to ensure a smooth transition.
• Continuously document lessons learned, known errors, and operational knowledge to improve service delivery.
• Investigate problems by reviewing error logs, reporting faults, and recreating issues in a staging environment.
• Be available for escalations and support on a standby basis when required.

Requirements:

• A minimum of 3-5 years of experience in working with or providing support for application products (e.g., User Portals, Application components).
• Proficiency in operating systems such as RHEL 7/8, RHEL HA, and Windows.
• Experience with Java debugging and scripting languages like PERL, BASH, and Python.
• Solid knowledge of SQL databases with the ability to troubleshoot related issues.
• Familiarity with various data types, including APIs, APP, PNR, and DCS, is a plus.
• Strong understanding of XML data structures.
• Experience in the travel domain is preferred.

To apply, please visit www.gmprecruit.com and search for Job Reference: 25020

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Production Support Analyst

Job Requisition Number: JR48891

Job Level: 1 - 2 years of relevant experience (L1)

Location: Singapore

Job Objectives

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Key Responsibilities

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail

Key Requirements:

• Strong written, oral communication skills and able to manage user.
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Technical Skills:

- SQL, Unix, Windows, MS office

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Production Support Analyst

Job Requisition Number: JR48891

Job Level: 1 - 2 years of relevant experience (L1)

Location: Singapore

Job Objectives

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Key Responsibilities

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail

Key Requirements:

• Strong written, oral communication skills and able to manage user.
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Technical Skills:

- SQL, Unix, Windows, MS office

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Experience: 1-2 years of relevant experience

Role: Production Support Analyst

Key Domain/ Technical Skills:

· SQL, Unix, Windows, MS office

Key Responsibilities:

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements:

• Strong written, oral communication skills and able to manage user.
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Role: Production Support Analyst

Job Level: 4-8 years of relevant experience (L2/L3)

Duration: 6 Months ( extendable)

Key responsibilities:

• Deliver a 1st class Production Support service to client's Channel stakeholders

• Responsible for availability, incident, problem and capacity management for the applications in scope

• Response and resolve incidents, problem and user queries through proper analysis

• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

• Drive technical remediation in line with agreed non-functional requirements

• Evidence continual service improvement of processes and tasks (via automation)

• Ensures essential process / procedures are followed and contribute to defining standards.

• Coach and be receptive to coaching to uplift the team’s and your individual knowledge

• Communicate complex technical issues to business users in a language they understand

• Contribute in effective knowledge management best practices within team and organization

• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Key skills required:

• 4+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

• Strong working experience in Microsoft Dynamics CRM application production support

• Strong understanding of Microsoft Dynamics CRM application architecture

• Excellent troubleshooting skills in Control-m batch issues, SSIS packages

• Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

• Hands-On experience in writing / debugging scripts, code, and database queries

• Software Engineering & Change Management

• Solid understanding and execution of DR & BCP

• Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

• Competent in Microsoft Excel, PowerPoint and Word document

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Position Overview

Working within the Embedded SRE organisation, the role will be expected to perform the RTB (run the business) activities for the business that we support. The Application Support Analyst will be expected to work on on-call rotations to handle, triage and escalate on alarms and issues that may arise during their shift. During periods where the analyst is not on rotation, the analyst is expected to perform other RTB activities, including but not limited to generating reports on the various kinds of operational workloads, reviewing capacity needs of the business, supporting and/or driving disaster recovery response drills, and supporting deployments.

Job Responsibilities

The application support analyst will handle the day-to-day operations of the business. The candidate will need to demonstrate a structured and analytical approach to the identification, diagnosis and rectification of issues.

• Provide level 1 troubleshooting support and response, and be on standby up to 12h a day during the week of standby
• Log, escalate and follow through with issues, ensuring that issues are resolved
• Review and improve our alarms and alarm response
• Periodic reviews and submission of the capacity needs of the business
• Support and/or drive disaster recovery response drills
• Deploy new versions of the software

Requirements

• Diploma/Bachelor's degree in Computer Science or other highly technical, scientific discipline
• 1-5 years of Technical / Application Support experience on various technology platforms
• Responsible and proactive approach to resolving problems, and being able to have a structured approach to problem solving

Job Description:

The Techno-Functional Support Specialist will be a member of the IT BAU team, specifically focused on Oracle Fusion Cloud applications. Their primary responsibility is to ensure the availability of these systems and provide support for applications such as cloud Procurement, General ledger, Accounts payable, iExpense, Accounts receivable, and Fixed assets. As the expert analyst within the IT team, the Support Specialist will collaborate with various teams including tech infrastructure, application services, solutioning, project teams, and business users of the bank. They will actively follow up on reported issues from users and perform impact analysis for projects and enhancements that may affect the Oracle Fusion Cloud application.

Roles/Responsibilities

This position is responsible for the successful application support of Oracle Fusion Cloud Application implementation, Roll-out and system support from the technical side. Support and manage all OIC integrations, VBCS, PCS & App Composer deployed across HCM and Finance modules. Support and manage all existing Custom solutions/processes built on PaaS. Have well versed in WSDL, REST & soap APIs across all Fusion modules. The Individual will have to work on BI Reports, OTBI reports, Dashboards and write data exactions queries using SQL. Knowledge in Application Tools like FBDI, ADFDI, HDL & HSDL The scope includes both technology and business transformation across the domains of Financial Management The position involves day-to-day collaboration with the core Team members and working closely with each of the functional Business Owners/functional support managers Review Oracle fusion quarterly technical updates, understand, map to the business needs, test/validate cross functional and deployment them upon business confirmation, Should work with Oracle support team for application bugs/enhancements Adhere and support existing ITIL service management processes, such as change management, incident management and problem management. Embrace and adhere to support service level agreements agreed with the end user community Provide subject matter expertise and leading-edge thinking on trends, methodologies, tools, and techniques that will be useful to Oracle Fusion Cloud program activities

Prerequisites:

4+ years of IT experience application support of Oracle Fusion Cloud Application Expertise on OIC integrations and VBCS deployed across Finance and Core HR modules, BI/OTBI Reports, Dashboards Webservices & thorough understanding of REST/SOAP/WSDL Experience with business requirements, technical analysis and design, coding, testing, and implementation of customization Proven ability to be self-directed and operate effectively in a fast-paced, high-energy environment. Good knowledge in Unix/Linux, Oracle PL/SQL, DevOps and able to understand and communicate in the technical discussion with vendors Good communication skills to lead and coordinate discussions with all stakeholders. Incident, problem, and service outage management experience.

Job Description:

The Techno-Functional Support Specialist will be a member of the IT BAU team, specifically focused on Oracle Fusion Cloud applications. Their primary responsibility is to ensure the availability of these systems and provide support for applications such as cloud Procurement, General ledger, Accounts payable, iExpense, Accounts receivable, and Fixed assets.

As the expert analyst within the IT team, the Support Specialist will collaborate with various teams including tech infrastructure, application services, solutioning, project teams, and business users of the bank. They will actively follow up on reported issues from users and perform impact analysis for projects and enhancements that may affect the Oracle Fusion Cloud application.

Roles/Responsibilities

• This position is responsible for the successful application support of Oracle Fusion Cloud Application implementation, Roll-out and system support from the technical side.
• Support and manage all OIC integrations, VBCS, PCS & App Composer deployed across HCM and Finance modules.
• Support and manage all existing Custom solutions/processes built on PaaS.
• Have well versed in WSDL, REST & soap APIs across all Fusion modules.
• The Individual will have to work on BI Reports, OTBI reports, Dashboards and write data exactions queries using SQL.
• Knowledge in Application Tools like FBDI, ADFDI, HDL & HSDL
• The scope includes both technology and business transformation across the domains of Financial Management
• The position involves day-to-day collaboration with the core Team members and working closely with each of the functional Business Owners/functional support managers
• Review Oracle fusion quarterly technical updates, understand, map to the business needs, test/validate cross functional and deployment them upon business confirmation,
• Should work with Oracle support team for application bugs/enhancements
• Adhere and support existing ITIL service management processes, such as change management, incident management and problem management.
• Embrace and adhere to support service level agreements agreed with the end user community
• Provide subject matter expertise and leading-edge thinking on trends, methodologies, tools, and techniques that will be useful to Oracle Fusion Cloud program activities

Prerequisites:

• 4+ years of IT experience application support of Oracle Fusion Cloud Application
• Expertise on OIC integrations and VBCS deployed across Finance and Core HR modules, BI/OTBI Reports, Dashboards
• Webservices & thorough understanding of REST/SOAP/WSDL
• Experience with business requirements, technical analysis and design, coding, testing, and implementation of customization
• Proven ability to be self-directed and operate effectively in a fast-paced, high-energy environment.
• Good knowledge in Unix/Linux, Oracle PL/SQL, DevOps and able to understand and communicate in the technical discussion with vendors
• Good communication skills to lead and coordinate discussions with all stakeholders.
• Incident, problem, and service outage management experience

#HOT# Intern for Business Support Analyst - Finance ( 3-6 months)

We are seeking a highly motivated part-time intern, including university students, with exceptional communication skills. The role is remote and primarily involves supporting a cryptocurrency trading firm’s daily business growth through English chat (GPT tools may be used).

Salary: SGD 10–15 per hour
Work Hours: 4–8 hours daily, depending on business needs (paid based on hours worked)

Other Benifits : Based on total working hour

Rewards : Token rewards may be considered based on performance

Payroll : Under Ambition Group Singapore

Main Responsibilities:

• Write and distribute PR articles after partnership agreements are established
• Regularly provide progress updates to the team
• Utilize excellent communication skills in English (tools like ChatGPT can be used)
• Create and manage PR word templates
• Research potential partners and create PR articles based on findings
• Collect partner logos and create images/videos for article distribution (managing outsourcing)
• Coordinate and schedule content with partners
• Manage outsourced creation of articles, images, and videos for SNS promotion (preferred but not required)
• Provide support for community calls, AMAs, and moderation

Desired Candidate Profile:

• Strong communication skills in English (both writing and speaking)
• Interest in exploring BizDev/PR practices within the global Web3/DeFi space
• Self-motivated, detail-oriented, and able to provide clear progress reports
• Financial knowledge is not required, BUT candidates with finance knowledge or a strong interest in cryptocurrency trading are highly welcome.
• A proactive attitude towards learning and researching the trading market is appreciated.

Anyone with relevant experience is welcome to chat. For more details, please email [email protected].

Business Registration Number : 200611680D | Licence Number : 10C5117 | EA Registration Number : R1768258

Your new company

This is a multinational IT services firm.

Your new role

• Provide level 1 troubleshooting support and response, and be on standby up to 12h a day during the week of standby.
• Support and/or drive disaster recovery response drills.
• Log, escalate and follow through with issues, ensuring that issues are resolved.
• Review and improve our alarms and alarm response.

What you'll need to succeed

• Diploma/Bachelor's degree in computer science or other highly technical, scientific discipline.
• 1-5 years of Technical / Application Support experience on various technology platforms.
• Responsible and proactive approach to resolving problems, and being able to have a structured approach to problem solving.

What you'll get in return

• Market competitive remuneration
• An exciting opportunity to be part of a global organisation

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Shabnam at Hays on +65 60271964 or email [email protected] for a confidential discussion.

Referrals are welcome.

Registration ID No. R1873584 | EA License number: 07C3924 | Company Registration No. 200609504D

We are looking for L1/L2 Application Support Engineer to join a fast growing software company in Singapore!

• Salary up to $4,000 + AWS + Performance Bonus
• Permanent position, great working culture and environment
• Opportunity to handle FinTech/Trading platform related applications

Responsibilities:

• Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
• Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
• Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.
• Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or internal task force discussions when possible.
• Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.
• Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
• Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

Requirements:

• 1 year of application/operations support experience
• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
• Experience with some programming languages (HTML, JAVA) will be an added advantage
• Comfortable to work on rotating shifts (24/7 operations)

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:
Contact you about potential opportunities.
Delete personal data not required at this application stage.
To withdraw consent, email [email protected].
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Liew Chien Hui - R2090138

ScienTec Consulting Pte Ltd - 11C5781

• Ensure the proper operation and maintenance of all production systems and services managed by Service Operations.
• Provide high-standard incident and problem management support, coordinating resolution efforts with the appropriate resolver teams.
• Minimize system downtime by ensuring prompt escalations to specialized internal and external resolver groups, adhering to customer contracts, SLAs, and monitoring requirements.
• Escalate unresolved issues to the next level for further investigation and resolution.
• Perform analysis, define requirements, document changes, and verify enhancements for applications and systems.
• Deliver onsite user support during service cutovers to ensure a smooth transition.
• Continuously document lessons learned, known errors, and operational knowledge to improve service delivery.
• Investigate problems by reviewing error logs, reporting faults, and recreating issues in a staging environment.
• Be available for escalations and support on a standby basis when required.

Requirements:

• A minimum of 3-5 years of experience in working with or providing support for application products (e.g., User Portals, Application components).
• Proficiency in operating systems such as RHEL 7/8, RHEL HA, and Windows.
• Experience with Java debugging and scripting languages like PERL, BASH, and Python.
• Solid knowledge of SQL databases with the ability to troubleshoot related issues.
• Familiarity with various data types, including APIs, APP, PNR, and DCS, is a plus.
• Strong understanding of XML data structures.
• Experience in the travel domain is preferred.

To apply, please visit www.gmprecruit.com and search for Job Reference: 25020

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

The Role

We are seeking an Investment Analyst based in Schonfeld Singapore office to provide integrated investment advice to Portfolio Manager. This person should be a team player with excellent communication skills, computer proficiency and high level of professionalism and familiar with Taiwan investment markets and technology sector.

What you’ll do

- Assist portfolio manager on investment research, financial statement analysis covering Asia Pacific including Taiwan market

- Ensure knowledge of entire investment solution suite, recommend investment solutions to Portfolio Manager;

- Prepare meeting materials; generate research materials – proprietary, economic commentary and Bloomberg etc. as needed

- Review exceptions and recommend strategy to resolve exceptions; and

- other tasks or projects as required.

What you’ll bring

What you need:

- A minimum of 7-10 years’ experience in the role of investment industry (such as Investment banks, Hedge Fund or Private Equity)

- In-depth knowledge in investment with focus on Taiwan equity market is a must

- Proven track record in particular with industrial knowledge or experience on financial,technology sector equities will be a strong plus

- Proficient in Python programming;

- Degree or above in computer Science, computer engineering or related disciplines; and

- Business fluent English

About the Role

The Medical Writer and Analyst positions are ideal for those with experience in scientific research and for enthusiastic recent graduates in the sciences who are seeking the opportunity to be part of a growing team. You will be based in our Singapore office working in our Asia-Pacific team, as well as collaborating with colleagues from our UK and US teams.

Medical Writers and Analysts work on projects involving the detailed analysis of data from clinical trials and the assimilation and creative presentation of this analysis in different formats including posters, slide sets, value dossiers, reports and peer-reviewed publications. These deliverables are used directly by our clients in communication with external stakeholders instrumental to the successful uptake of novel therapies. The work is structured on a project-by-project basis and you will usually be working on several projects in different disease areas at any one time.

You will work in project teams alongside experienced colleagues in both the Singapore UK and US offices who provide one-to-one training in the technical aspects of the role, including project management and effective client communication. Delivering project work requires close collaboration with clients and, following a successful induction period, you will increasingly engage in teleconferences and face-to-face meetings with external stakeholders.

Positions are available for those looking for an entry-level role as well as those with some prior experience. We are looking for ambitious individuals with the potential to progress rapidly into more senior roles involving greater project management and client responsibility.

Requirements

We are looking for individuals who are collaborative, self-motivated and enthusiastic, with a passion for scientific writing and an interest in providing a great service to clients. Positions are available for those looking for an entry-level role in the field as well as those with some prior experience.

Essential requirements for the role are:

• A degree level or higher qualification in a scientific discipline (minimum CAP or GPA 4/5 or equivalent). We welcome applications from candidates with a diverse range of specialisms, including but not limited to; biology, chemistry, pharmacy and medicine
• An excellent written and spoken fluency in English in order to deliver high quality scientific materials in English for clients in the Asia-Pacific region
• An ability to communicate scientific materials clearly in both written and oral form
• An excellent understanding of and ability to apply scientific concepts
• A close attention to detail
• An aptitude for and experience of scientific writing which could include dissertations, research summaries, lab reports, poster or oral presentations, peer-reviewed scientific publications, book chapters, grant applications, regulatory documents, and articles for websites or student magazines
• A competency in Microsoft Word, Excel and PowerPoint
• An exceptional level of organisational skills and the ability to effectively manage your time and meet deadlines

No previous experience in this sector is necessary, but you should display a genuine interest in healthcare and an eagerness to learn about new areas of clinical science. Applicants with higher-level qualifications in a scientific discipline are welcomed but this is not a requirement.

Job Description

Keppel is a global asset manager and operator with strong expertise in sustainability-related solutions spanning the areas of infrastructure, real estate and connectivity.

The Keppel Associate Programme is a 2-year programme comprising job rotations, on-the-job training and leadership development opportunities, from which you will build critical business and operation skills, gain commercial exposure and acquire a professional network to embark on a fulfilling and rewarding career with Keppel.

This role sits within 1 of the 2 platforms: (i) Fund Management and (ii) Investment. The Fund Management platform focuses on raising capital and forging stronger relationships with investors. The Investment platform aims to drive capital deployment decisions and horizontal integration to create value for our investors. Together, we aim to create value and deliver sustainable returns for our investors through a range of products including listed REITs and business trusts and private funds which invests globally into real estate, infrastructure, data centres and alternative asset classes.

During the 2-year programme, You will have the opportunity to take on at least 1 distinct and customised roles with exposure to cross-disciplinary assignments across Keppel's Fund Management and Investment platforms in a variety of functions:

Job Rotations [Investment/Asset Management]

• Investment Management (Funds)
• Investment Management (REIT/Trust)
• Asset Management

You will be allocated to the respective assets (Infra, DC or RE) based on a) performance in the assessments & interviews and b) your interest.

Apart from your core responsibilities on the job, you will be expected to participate in projects as part of your development. Beyond the 2-year programme, you may look forward to enrolment into converted leadership programme at Keppel should you meet the criteria.

Join our vibrant and inclusive workforce to shape a better future for all!

Job Requirements

• A good degree in Real Estate, Business Management, Finance or related disciplines.
• Demonstrate a capacity for independent thought and critical analysis, supported by exceptional analytical abilities.
• Proficient in hands-on engagement, displaying a detail-oriented approach and readiness to fully immerse oneself in the work.
• Highly proficient in MS Excel, MS PowerPoint and MS Word.
• Possesses excellent written and oral communication skills; able to effectively present and interact with various stakeholders.
• Quick learner, capable of working autonomously, multitasking, and executing tasks efficiently in a dynamic, fast-paced environment.
• Alignment with Keppel’s core values.

A well-known Insurance Business is looking for sales support analyst, to support managers with administrative duties.

Key Responsibilities:

• Review fact-find forms and identify administrative errors (e.g., incorrect calculations, inconsistencies).
• Supplement sales leaders’ reviews and provide error lists for follow-up.
• Perform data entry for tracking and reporting in Excel.

Requirements:

• Minimum Diploma.
• CMFAS certifications (M9, M9A, CHI).

• Understanding and analyzing customer requirements and other data/information.
• Analyzing current business processes and systems and suggesting improvements.
• Narrate the functional requirements.
• Designing solutions.
• Documenting technical requirements.
• Exploring, testing and implementing technology solutions.
• Doing research.
• Collaborating with stakeholders and collecting requirements from them.
• Identifying areas for improvement in the systems.
• Designing procedures to improve the existing systems.
• Assessing existing hardware and software scenarios, understanding the needs and providing recommendations for improvements.
• Suggesting best IT practices to be implemented.
• Training and support to users.

The list of Qualifications for Business Systems Analyst

• A graduation degree (preferably in IT related) supplemented by an advanced degree (preferred).
• More than five years of experience in an IT management position.
• Previous work experience in systems integration.
• Experience and proficiency in modern script and coding languages.
• Ability to handle multiple projects, prioritize them and meet all deadlines.
• Team building, managing and leadership competency.
• Superb organizational and communication skills.

This role is about problem solving supporting trading applications and exchange connectivity for Global Derivatives Markets.

Joining an award-winning application support team, you will work directly with our clients to understand, troubleshoot, and resolve issues with complex trading strategies. direct lines of communication with our software and infrastructure engineers to help you gain valuable experience and expertise.

You will work with the very latest technology in low latency trade execution across Global Exchanges, maintaining Linux server and Windows client applications across our global distributed architecture in both proprietary private cloud and in public cloud environments.

This is a technical role based in our Singapore Downtown office. supporting our global client base and working as part of a global team, in which communication is key – both with clients and with colleagues across multiple teams and time zones.

You will be required to:

● Respond promptly to support requests and enquiries from clients.

● Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.

● Support customers and resolve issues related to order management, risk management, exchange market data and exchange connectivity.

● Conduct in depth analysis of complex order and trade histories.

● Work directly with new customers to coordinate the deployment and configuration of the company’s trading applications.

● Manage distribution and installation of software enhancements and upgrades.

● Work directly with various exchanges and our software engineers to test and conform new software releases including UAT testing.

● Work with our infrastructure team to test and complete various server and network upgrade projects.

● Liaise with Stellar’s overseas offices to provide seamless 24-hour customer support.

About you

● Have a Computer Science, Engineering, or related technical degree.

● Experience with, or knowledge of, Linux OS and Linux-based server applications, using Linux command line tools such as grep, sed and awk.

● You will have strong analytical skills and be able to perform complex log file analysis, allowing you to identify the root cause of issues. You will take pride in identifying and implementing the best solution.

● Working directly with clients in an exciting front-office environment, you can thrive in high pressure or time critical situations.

● Willing to assume responsibility, making timely decisions including to escalate issues when appropriate.

● You will enjoy working with and exploring new technologies related to low-latency and algorithmic trading strategies. You will be able to effectively communicate your ideas, proposals, or solutions to a wide range of technical and non-technical audiences.

● You may have previous experience supporting applications that connect to any of the major global derivative’s exchanges such as CME, EUREX, ICE, ASX, SGX or JPX and be familiar with various exchange protocols such as OmNet, ITCH/OUCH and FIX.

● Experience performing basic network troubleshooting using tools such as telnet, tcpdump or ncat will be useful to you in this role.

● Knowledge of relational databases and SQL, any experience with bash or perl scripting and any exposure to public cloud-based providers such as AWS may also benefit you in the role.

How to Apply

Please email your CV to [email protected]

The Oil Price Information Service (OPIS) is seeking an analyst to provide price assessments for the Asia fuels market and report news related to the solar industry. This position will be based at our headquarters in Singapore, and report to the Asia editorial director.

The successful candidate will be developing and expanding on existing coverage.

Responsibilities include:

• Serving as an analyst capable of providing weekly price assessments and market intelligence for the solar supply chain.
• This job will require the reporter to gather spot market deals from market participants through email, instant messaging and over the phone to verify the legitimacy of the transactions.
• Build relationships and maintain regular conversations with members of the solar industry.
• Maintain and expand internal solar database
• Participate and contribute to global solar team meetings
• Writing breaking news and feature stories
• Represent OPIS at industry events. (Travel is expected)

Requirements:

• Undergraduate degree, ideally with at least 2 to 3 years of working experience
• Must have superior copy-editing skills and an ability to meet deadlines.
• Applicant should be an analytical and motivated self-starter
• Possess a demonstrated ability to interact successfully with customers and collaborate with colleagues across different business units.
• Be able to work under tight deadlines and be detail-oriented.
• Proficiency in an Asian language will be considered a significant advantage

APAC Benefits:

• Comprehensive Insurance & Retirement plans
• Paid Time Off and Leaves
• Education Benefits
• Family Care Benefits
• Career Growth Programs
• Access to Dow Jones Products
• Employee Referral Program
• Employee Well-being Support & Fitness Programs

Job Description:

1. Work closely with business stakeholders to identify roadmap of technology solutions and enhancements

2. Work closely with Manager in the approval, acquisition and implementation of IT projects

3. Resolve project issues, working with vendors and key stakeholders as required, to ensure the successful implementation of IT projects

• Project evaluation
• Project Integration
• Scope management
• Time management
• Cost management
• Quality management
• Human resource management
• Project communication management
• Project risk management
• Project organization management
• Stakeholder management

4. Oversee the planning, directing, supervising, monitoring and coordinating of vendor and department operations, including assigning work activities, projects, evaluate work processes and procedures, preparing correspondences e.g. general and special reports

5. Collaborate with stakeholders to prioritize, design, develop and implement IT application features and enhancements, ensuring that system capabilities and process requirements are aligned

6. Ensure that the in-scope IT systems are performing optimally, meeting SLAs and requirements of user stakeholder and handle minutes taking.

Interested applicants please send your resume to [email protected]

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

RCB No.: 199601303W

We regret that only shortlisted candidates will be contacted.