Systems analysts are computer software experts who assess the current state of a company's systems and work to implement new ones to improve performance and efficiency. If you're interested in information technology (IT) and working with software, learning about the typical responsibilities of a systems analyst can help you determine if the role is right for you. Understanding which industries hire these analysts and what skills they have can also aid you in preparing for career success.

JOB REQUIREMENTS:

• Reviewing current IT systems, such as network, software and hardware features for any errors or issues

• Collaborating with employees and department heads to determine which system requirements they need to remain efficient

• Building new systems that address and fix any issues shown in the current systems

• Creating analysis reports that represent the cost-benefit of any proposed upgrades

• Assisting the IT team in implementing any new system that was recently drawn up and approved

• Testing and troubleshooting any recently implemented plans to ensure they're operating efficiently

• Instructing other employees on how to use these new systems through training programs and documents

• Submitting and implementing all systems under strict deadlines and budget restrictions

Responsibilities

System Analyst (SA) - Cards Issuing SA is responsible for the requirement analysis, effort estimation application solution design for Cards Core Issuing application processes and related online and batch interfaces. SA documents requirements/solution traceability, functional design and works closely with functional BA, product/project managers, architects, application developers, and end-users in the development and enhancement of applications. SA also reviews detailed technical design, codes and test strategies, test results and is also responsible for defect triaging.

· Analyze business requirements and provide functional solution to business requirements

· Work with business, fellow SAs, FBA, architect, project team, testers and operations users as well as application development team for functional design/solutions

· guide testers/users in cards parameter setup for the new business (new org, product, pricing, etc)

· guide testers/users in the end-to-end reconciliation process

· prepare functional solution document

· support system integration, user acceptance, regression/performance testing - work closely with TCOE and business users to ensure coverage of critical and important functions

· post-implementation support

· identify and raise/escalate risks to the project/processes

Requirements

Education:

· Bachelors’ Degree in Computer Science or related field.

Experience:

· Should have experience in the Credit Card Core Applications Issuing Business and has solid experience on common credit card interfaces.

· Should have hands on experience in Mainframe and Cards processing platform (Cardlink, VisionPlus etc)

Should have experience as Cards Issuing Application development lead

· Mainframe – online and batch processing

· Analyse business requirements and provide functional solution to business requirements

· Work with business, fellow SAs, FBA, architect, project team, testers and operations users as well as application development team for functional design/solutions

· Guide testers/users in cards parameter setup for the new business (new org, product, pricing, etc)

· Guide testers/users in the end-to-end reconciliation process

· Prepare functional solution document

· Support system integration, user acceptance, regression/performance testing - work closely with TCOE and business users to ensure coverage of critical and important functions

· Post-implementation support

· Identify and raise/escalate risks to the project/processes

Requirements:

· Bachelors’ Degree in Computer Science or related field.

· Should have experience in the Credit Card Core Applications Issuing Business and has solid experience on common credit card interfaces.

· Should have hands on experience in Mainframe and Cards processing platform (Cardlink, VisionPlus etc)

· Should have experience as Cards Issuing Application development lead

· Mainframe – online and batch processing

· Credit Card domain knowledge

Working with the development team, you will be responsible for the design development, documentation, testing and delivery of the software solution for an Automatic Fare Collection (AFC) system.

The activities required to be performed shall include the following:

• Requirements gathering;
• Design, development, and maintenance of the software;
• Preparation and submission of deliverables throughout the software development lifecycles such as Business Rules, Software Requirement Specifications, Software Architecture Document, Design Specification, Interface Specifications, Source Codes, Testing Specification, Operation and Maintenance Manual, Training Manual and others documents as required in the standard adopted by the Authority;
• Assist the Authority with day-to-day application support issues; and
• Liaise with users on the requirement, design and testing issues.

Qualifications & Requirements:

• Recognised degree in Computer Science, IT or engineering with at least 5 years’ relevant experience in software development;
• Gone through at least one full software development lifecycle (SDLC) with experience in producing SDLC documentations;
• Extensive experience in analysing requirements, designing, development and delivering complex enterprise applications in Java/JEE, web programming on UNIX / LINUX and Windows environment;
• Proficiency with database programming such as SQL and DAO, and relevant experience with MySQL, PostgreSQL
• Experience in Spring Framework and Spring Boot;
• Experience in Software Modernization, Containerization, Microservices;
• Experience in Agile development methodology and continuous integration;
• Experience in writing Requirements Specification, Use Cases, Design Documentation, object-oriented software design and UML modelling;
• Proficiency in AWS ECS and Docker containerization, with a solid understanding of DevOps principles and best practices
• Strong analytical and problem-solving skills; and
• Good written and verbal communication skills in English.
• Self-motivated and a good team player
• Added advantage if candidate is familiar with one or more of the following technologies:i.Experience in Message Queues and/or Solace;
  ii.Experience in Cloud Computing, Kubernetes & Dockers, AWS Services like Amazon ECS Fargate, AWS RDS & Lambda;
  iii.Experience in Automatic Fare Collection (AFC) system;
  iv.Experience in Microsoft Active Directory
  v.Experience in HTML / CSS / JavaScript / JSON
  vi.Experience in Secure Communications (SFTP, HTTPS, etc.)
  vii. Experience in Angular or equivalent
  viii.Experience in Java Unit Tests frameworks
  

Working with the development team, you will be responsible for the design development, documentation, testing and delivery of the software solution for an Automatic Fare Collection (AFC) system.

The activities required to be performed shall include the following:

• Requirements gathering;
• Design, development, and maintenance of the software;
• Preparation and submission of deliverables throughout the software development lifecycles such as Business Rules, Software Requirement Specifications, Software Architecture Document, Design Specification, Interface Specifications, Source Codes, Testing Specification, Operation and Maintenance Manual, Training Manual and others documents as required in the standard adopted by the Authority;
• Assist the Authority with day-to-day application support issues; and
• Liaise with users on the requirement, design and testing issues.

Qualifications & Requirements:

• Recognised degree in Computer Science, IT or engineering with at least 5 years’ relevant experience in software development;
• Gone through at least one full software development lifecycle (SDLC) with experience in producing SDLC documentations;
• Extensive experience in analysing requirements, designing, development and delivering complex enterprise applications in Java/JEE, web programming on UNIX / LINUX and Windows environment;
• Proficiency with database programming such as SQL and DAO, and relevant experience with MySQL, PostgreSQL
• Experience in Spring Framework and Spring Boot;
• Experience in Software Modernization, Containerization, Microservices;
• Experience in Agile development methodology and continuous integration;
• Experience in writing Requirements Specification, Use Cases, Design Documentation, object-oriented software design and UML modelling;
• Proficiency in AWS ECS and Docker containerization, with a solid understanding of DevOps principles and best practices
• Strong analytical and problem-solving skills; and
• Good written and verbal communication skills in English.
• Self-motivated and a good team player
• Added advantage if candidate is familiar with one or more of the following technologies:i.Experience in Message Queues and/or Solace;
  ii.Experience in Cloud Computing, Kubernetes & Dockers, AWS Services like Amazon ECS Fargate, AWS RDS & Lambda;
  iii.Experience in Automatic Fare Collection (AFC) system;
  iv.Experience in Microsoft Active Directory
  v.Experience in HTML / CSS / JavaScript / JSON
  vi.Experience in Secure Communications (SFTP, HTTPS, etc.)
  vii. Experience in Angular or equivalent
  viii.Experience in Java Unit Tests frameworks
  

Job Responsibilities:

• To attend to all sales inquiries, RFP/ITQ and tenders in a prompt and timely manner, within 24- 48 hours.

• Prospect and qualify new leads through various channels, such as inbound calls, cold calling, whatapps, email marketing, online inquiries, Philippines contact center.

• Contacting prospects and partners through various channels – reaching out on WhatsApp, telephone and/or emails.

• Gather critical information to prepare Sales Managers for the demos/meeting

• Deliver compelling sales pitch and proposals that highlight the value of our products or services.

• Execute lead allocation to best-fit sales manager to increase closing rate.

• Scheduling sales meetings and web demos – perform follow-ups for missed appointments and rescheduling of appointments.

• Execute and assist Sales Managers in effective sales strategies to convert leads into paying customers.

• Monitoring sales cycle for sales managers by promptly replying to sales inquiries, perform multiple follow-ups, expediate closing deals and chasing payments.

• Build and maintain strong relationships with prospects and existing clients to ensure satisfaction and retention.

• Collaborate with other departments, such as marketing, sales, partnership and support to ensure a seamless customer experience.

• Support all sales and marketing initiatives, including ad-hoc roadshows/events

• Collaborate with PHP call center in acquiring quality leads for web demos.

• Prepare and deliver lead allocation reports and presentations.

• Consistently update Hubspot, ensuring data integrity.

Job Qualification/Requirements:

• Diploma/Advanced Diploma/Degree in any field

• A minimum of 1-2 years of experience in a B2B environment, especially within the service and consulting industry

• Knowledge in HR solution system or HR function would be at advantage.

• Ability to provide good customer service.

• Strong communication skills and a pleasant personality.

• Ability to adapt to changes and evolving business needs.

• Able to work independently in a fast-paced environment and display abilities as a good team player.

• CRM (Hubspot) and automation tools familiarity is a plus.

• Interest in sales

• This position would require communicating with Chinese speaking client

Mon to Fri 9am to 6pm

Working with the development team, you will be responsible for the design development, documentation, testing and delivery of the software solution for an Automatic Fare Collection (AFC) system.

The activities required to be performed shall include the following:

• Requirements gathering;
• Design, development, and maintenance of the software;
• Preparation and submission of deliverables throughout the software development lifecycles such as Business Rules, Software Requirement Specifications, Software Architecture Document, Design Specification, Interface Specifications, Source Codes, Testing Specification, Operation and Maintenance Manual, Training Manual and others documents as required in the standard adopted by the Authority;
• Assist the Authority with day-to-day application support issues; and
• Liaise with users on the requirement, design and testing issues.

Qualifications & Requirements:

• Recognised degree in Computer Science, IT or engineering with at least 5 years’ relevant experience in software development;
• Gone through at least one full software development lifecycle (SDLC) with experience in producing SDLC documentations;
• Extensive experience in analysing requirements, designing, development and delivering complex enterprise applications in Java/JEE, web programming on UNIX / LINUX and Windows environment;
• Proficiency with database programming such as SQL and DAO, and relevant experience with MySQL, PostgreSQL
• Experience in Spring Framework and Spring Boot;
• Experience in Software Modernization, Containerization, Microservices;
• Experience in Agile development methodology and continuous integration;
• Experience in writing Requirements Specification, Use Cases, Design Documentation, object-oriented software design and UML modelling;
• Proficiency in AWS ECS and Docker containerization, with a solid understanding of DevOps principles and best practices
• Strong analytical and problem-solving skills; and
• Good written and verbal communication skills in English.
• Self-motivated and a good team player
• Added advantage if candidate is familiar with one or more of the following technologies:i.Experience in Message Queues and/or Solace;
  ii.Experience in Cloud Computing, Kubernetes & Dockers, AWS Services like Amazon ECS Fargate, AWS RDS & Lambda;
  iii.Experience in Automatic Fare Collection (AFC) system;
  iv.Experience in Microsoft Active Directory
  v.Experience in HTML / CSS / JavaScript / JSON
  vi.Experience in Secure Communications (SFTP, HTTPS, etc.)
  vii. Experience in Angular or equivalent
  viii.Experience in Java Unit Tests frameworks
  

Job Description:

• Must be a Diploma/Bachelor's Degree holder.

• Hands-on implementation experience in building full-stack Restful web Applications.

• Experience in the following domain area/Technology/Programming languages

• Communication/Data Protocols: Modbus, OPC UA/AD, IEC 101/104, TCP/IP, SFTP, MQTT, AMQP

• Programming languages: JavaScript, Python, C/C++, SQL

• Experience in Linux, Docker, PostgreSQL, And Firewall management

• Experience in Code Management and Deployment

• Certified in Microsoft Technologies will be an added advantage

• Knowledge in Azure Devops, Azure IOT and Azure sphere will be an added advantage.

Roles and Responsibilities:

• The candidate will be responsible for designing and implementing data acquisition solutions and systems that meet the requirements of our clients.

• The successful candidate will be expected to have strong problem-solving skills and be able to troubleshoot and debug complex issues.

• The candidate will also be responsible for developing and maintaining documentation for solutions, including design specifications and test plans.

• Work closely with the project manager and administer the design control system and programming to meet budget and timeline expectations of the project.
• Responsible of modifying controls, designs, and other documents in accordance with processes and standards and in line with industry standards as per the customer's URS.
• Assist and participate in internal the purchase, FAT and SAT, test and debug, controls and validation operations.

Requirements:

• Diploma in engineering or equivalent
• At least 3 years of relevant work experience in control systems design.
• Knowledgeable in Allen Bradley and Siemens-S7 programming

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Working with the development team, you will be responsible for the design development, documentation, testing and delivery of the software solution for an Automatic Fare Collection (AFC) system.

The activities required to be performed shall include the following:

• Requirements gathering;
• Design, development, and maintenance of the software;
• Preparation and submission of deliverables throughout the software development lifecycles such as Business Rules, Software Requirement Specifications, Software Architecture Document, Design Specification, Interface Specifications, Source Codes, Testing Specification, Operation and Maintenance Manual, Training Manual and others documents as required in the standard adopted by the Authority;
• Assist the Authority with day-to-day application support issues; and
• Liaise with users on the requirement, design and testing issues.

Qualifications & Requirements:

• Recognised degree in Computer Science, IT or engineering with at least 5 years’ relevant experience in software development;
• Gone through at least one full software development lifecycle (SDLC) with experience in producing SDLC documentations;
• Extensive experience in analysing requirements, designing, development and delivering complex enterprise applications in Java/JEE, web programming on UNIX / LINUX and Windows environment;
• Proficiency with database programming such as SQL and DAO, and relevant experience with MySQL, PostgreSQL
• Experience in Spring Framework and Spring Boot;
• Experience in Software Modernization, Containerization, Microservices;
• Experience in Agile development methodology and continuous integration;
• Experience in writing Requirements Specification, Use Cases, Design Documentation, object-oriented software design and UML modelling;
• Proficiency in AWS ECS and Docker containerization, with a solid understanding of DevOps principles and best practices
• Strong analytical and problem-solving skills; and
• Good written and verbal communication skills in English.
• Self-motivated and a good team player
• Added advantage if candidate is familiar with one or more of the following technologies:i.Experience in Message Queues and/or Solace;
  ii.Experience in Cloud Computing, Kubernetes & Dockers, AWS Services like Amazon ECS Fargate, AWS RDS & Lambda;
  iii.Experience in Automatic Fare Collection (AFC) system;
  iv.Experience in Microsoft Active Directory
  v.Experience in HTML / CSS / JavaScript / JSON
  vi.Experience in Secure Communications (SFTP, HTTPS, etc.)
  vii. Experience in Angular or equivalent
  viii.Experience in Java Unit Tests frameworks
  

The Senior System Engineer is responsible to provide operational support to system infrastructure, support to the clients and resolution of technical issues and conducting root cause analysis. He is also required to manage change request through changes requests processes including requirement gathering, impact analysis, design, testing to integrate the change to existing environment.

Expected skillsets >10 yrs: Wintel, Linux, Solaris, VMware, Veritas Netbackup Enterprise, EMC Avamar/Networker Project Delivery

• Gather business and/or application requirements on the infrastructure, conduct impact analysis, suggest design/re-design to integrate the change into the existing environment

• Test systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration

• Manage systems changes through established change request process & provide status reports to the relevant parties

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties

• Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures

• Monitor & measure the performance & availability of systems proactively;

• implement corrective actions identified to improve performance & availability

• Monitor the agreed service level (.e.g. service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties

• Execute service continuity measures, e.g. backup/restore procedures & disaster recovery plan dry run to ensure continuous operation of the business

• Ensure the management of ICT systems adhere to established ISO20000 & ISO27001 processes / procedures and ITIL best practices / ITSM and methodologies (e.g. change management, release management, incident management, problem management, configuration management)

• Manage budget, resources and schedule for system implementation / operation activities; ensure deliverables meet client requirements and quality standards

• Established facility management standards/best practices to ensure operation consistency across project/facility management teams

Customer /Team Management

• Provide systems related technical advice to customers or project team. Lead and assist in the development of bids and proposals

• Manage support resources to prioritize task allocation and schedule resource to ensure that services are not impacted

• Liaison with other associated project teams to ensure that the service is monitored, secured and operating at its optimal level

Deployment Phase

• Involve in the design, build and test of the environment infrastructure for Exchange, Lync, Ironport and other associated peripheral to deliver the whole Messaging and collaboration service

• Involve in the design, build and test of the environment infrastructure for Redhat, Google Apps, VMWare, GSA and other associated peripheral to deliver the whole Messaging and collaboration service in the cloud

• Involve in migration of users from old infrastructure to new infrastructure and manage the allocated resources to ensure successful migration

Production Support

• Ensure that the operation for Infrastructure Services are running smoothly and manage vendors such as hardware and software providers for hardware replacement and performance tuning and capacity planning

• Required to be on standby for escalation of major incident and ensuring that incident are handled according to SOP and addressed promptly

Small fire protection company looking for Fire protection system autocad & Bim modeller & QS position

working hours is monday to friday 0900hrs to 1730hrs, Saturday is half day 0900hrs to 1200hrs, experience and can drawing fire protection system drawing, understand fire code and can work independantly.

JOB DESCRIPTION

· Understand the product requirement and create SOC system level architecture according to the requirement.

· Understand the use case and create system level test plan.

· Define design specification for new hardware modules, together with IC design engineer.

· Work with IC design engineers to resolve the issues during design phase and qualify the design.

· Understand the design specification of existing hardware modules and make improvement.

· Perform FPGA validation before tape out and silicon verification after tape out

· Provide support for any issue reported from customer.

JOB REQUIREMENTS

· Bachelor’s or Master’s Degree in Electronic Engineering with firmware development experience Familiar with SOC design, including bus architecture, memory sub-system, video signal processing, etc.

· Familiar with standard peripherals, such as UART, I2C, SPI, I2S, PWM, SD, flash controller, etc

· Familiar with IC design activities, such as RTL coding, timing analysis, etc.

· Familiar with lab equipment

· Knowledge in WIFI/Bluetooth physical layer or MAC operation is an advantage.

· Good communication and interpersonal skills

· Strong analytical and problem-solving skills

Job Highlights

• Dynamic team with friendly & Flexible working environment

• Good & fast career development prospects

• Great & International Exposure to Enterprise Scale & Government Projects

Responsibilities

We are seeking for a resourceful, experienced and committed individual to design and develop software/system as well as to provide support for the company’s existing projects.

Responsibilities:

To participate in the requirement gathering, design and development

Perform application development and enhancement

To lead the system development team or partners for system implementation

To participate in system integration testing, user testing support, and performance testing, etc

Produce specifications and user documentation on software applications being developed

Provide day-to-day support on major system applications

Continuous improvement to processes and practices with new ideas, concepts, methods and technologies.

Requirements

· Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Engineering (Computer/Telecommunication/ Computer Science/Information Technology) or equivalent

· Must have strong background, knowledge and proficiency in J2EE, C#.Net, VB.Net, VB6 programming skills not limited to :

Min 5 Years’ Experience in

· Windows and Web Application Development

· C# , VB.Net ,ASP.Net , MVC, WCF

· Web Services (SOAP and/or REST), HTML5, XML, Java Script

· MSSQL Server, SQL Queries, Stored Procedures

· Windows Server, IIS, Active Directory

· English communication

· Ability to work independently and capable of managing complex projects.

· With experience in development of mobile app (Andriod or IOS) will be a plus

· Must be able to install, setup and configure the development tools/environment independently

· Must be able to work independently on design, coding, debugging, troubleshooting and deployment and any other programming related issues

· Experience with MSSQL, MySQL, PostgreSQL & MS Access and in in setup, install and maintain DB server

· Experience in integrating with third party software or APIs & IOT device drivers

· Inclination to improving usability and user experience with every iteration

· Be the main communication bridge between web developers, designers, and clients by providing an accurate translation of the web features and design requirements.

· Management of project timeline and expectations while building strong relationships in the process to achieve customer satisfaction.

Benefits and remunerations:

• Annual salary review

• Performance bonus

• Healthcare benefits

• Alternative work-from-home schedule available if required

Candidate with more experience will be considered as System Analyst/Senior Analyst Programmer if their experiences and profile are compatible

Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent CV/Resume to info@i-consulttech.com/[email protected]

• Proven experience as Business Analyst with extensive testing experience, preferably in the financial or investment industry.
• Strong understanding of software development life cycle (SDLC) and testing methodologies.
• Proficient in SQL.
• Gathering business requirements from users and drafting relevant documents (e.g., Business Requirement Definition, workflows), while working closely with users to finalize these documents.
• Reviewing the System Functional Requirements document.
• Planning and supporting User Acceptance Testing.

The SOC Analyst will be responsible for monitoring, detecting, and responding to security threats and incidents in a 24/7 Security Operations Center.

Responsibilities:

• Continuously monitor and analyze system activities and security alerts from SIEM and EDR tools to identify malicious activity.
• Analyze security events to identify and response to potential threats and vulnerabilities in real-time.
• investigate security incidents, determining the scope and impact, and take appropriate action to mitigate risks.
• Document all incidents and responses, maintaining clear records for future reference and analysis.
• Conduct threat hunting activities to identify indicators of compromise (IOCs) and unusual patterns of activity.
• Stay current on emerging threats and vulnerabilities, adapting monitoring strategies as needed.
• Develop scripts and optimize SIEM rules to automate triage and analysis
• Participating in post-incident reviews to evaluate response effectiveness and recommend improvements.

Requirements:

• Diploma or Bachelors degree in Cybersecurity, Information Technology, or related field.
• 1+ years of experience as SOC Analyst, with familiarity in SIEM and EDR tools.
• Strong knowledge of cybersecurity principles, incident response methodologies, and network protocols.
• Proficiency in network communications, log analysis, scripting (Python, PowerShell etc).
• Relevant certifications (e.g., GSEC, GCIH, GCIA) preferred.
• Excellent problem-solving, analytical, and communication skills.
• Willing to work in a 24/7 shift environment
• Able to work 12-hour shifts, including nights, weekends, and holidays as needed.
• Ability to work independently and as part of a team in a fast-paced environment.

Interested candidate please send your detailed resume to [email protected]

Careerally Pte Ltd | EA Licence: 24C2215

EA Personnel Name: Hon Csia Fui (Han Jiahui)

EA Personnel No: R1875919

Position purpose

Perform on-going risk management duties which includes daily risk operation as well as project-oriented tasks.

Primary duties will include:

• Monitoring Risk of different business segments.
• Review margin accounts and margin calls. Approving cash/asset movement after validation.
• Monitoring Risk exposure of customer portfolios.
• Oversee assigned risk limits and evaluate limit increase requests.
• Perform daily Risk Management tasks, ensuring internal policies and procedures are adhered to.
• Understand how the Firm’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Working on ad-hoc projects.

Primary duties will include:

• Bachelor’s Degree
• 1-3 years of financial analysis/accounting and/or risk analysis in commodity and financial markets experience
• Knowledge of commodities futures and options, including market infrastructure and understanding of operational matters.
• Perform under pressure in a dynamic environment, with the ability to handle numerous tasks simultaneously, and prioritise.
• Strong organisational, analytical, and problem-solving skills.
• A team player with an ability to work independently.
• Strong communications skills, both written and verbal
• Proficient in all Microsoft Office products, especially Excel

Job Summary:

We are seeking a meticulous and data-driven Data Analyst to support our contact center operations by extracting, analyzing and presenting data to drive insights and inform business strategies. In this role, you will work closely with various teams to ensure accurate data reporting, develop automated solutions and provide actionable insights to enhance contact center performance.

Responsibilities:

• Extract, clean, and analyze data from multiple sources to generate daily, weekly, and monthly reports.
• Develop and execute SQL queries to retrieve information efficiently.
• Fulfill ad-hoc data requests from projects and management to meet business needs.
• Collaborate with developers to automate reporting processes, enhancing data availability and accuracy.
• Liaise with projects on data-related queries and issues, ensuring clear and timely communication.
• Analyze contact center performance metrics, including call volume, response times and customer satisfaction scores.
• Develop and maintain dashboards to monitor Key Performance Indicators (KPIs) and improve operational visibility.
• Identify trends and patterns in data to provide actionable insights and support strategic decision-making.
• Collaborate with management and cross-functional teams to deliver data-driven recommendations.
• Assist in implementing process improvements based on data analysis and findings.
• Ensure data integrity and accuracy across all reports and dashboards.
• Contribute to demand forecasting and capacity planning by analyzing historical data trends.
• Stay informed on industry best practices and emerging technologies in data analytics.
• Perform additional duties as assigned, contributing to the overall data strategy and operations.

Qualifications and Skills:

Education: Bachelor’s degree in Business, Computer Science, Mathematics, Data Analytics, or a related field.

Experience: 1–3 years of experience in data analysis and reporting, preferably within a contact center environment.

Technical Skills: Proficiency in SQL, with experience in writing complex queries. Experience with data analysis tools (Excel, SQL, Python) and data visualization tools (Tableau, Power BI, AWS QuickSight). Demonstrated ability to build reports and dashboards that effectively communicate key metrics and trends.

Soft Skills: Strong communication and presentation skills, with the ability to convey complex insights to non-technical stakeholders. Proactive, detail-oriented, and capable of working independently with minimal supervision. Excellent time management, critical thinking, and problem-solving abilities.

Additional Skills: Familiarity with statistical analysis, modeling, and industry best practices in data integrity.

Preferred Qualifications:

Experience working in a contact center environment or with contact center analytics.

Knowledge of process improvement methodologies and capacity planning.

JOB SUMMARY

RESPONSIBILITIES

• Support and provide strategic inputs to the Head, Fraud Risk Management to shape fraud risk strategy and establish the sustainable approach & infrastructure to manage fraud risks for the country, across channels and products within the Retail Clients segment.
• Support implementation of fraud risk strategy, with the ‘best in class’s tools, analytical solutions & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.

Business

• Support effective fraud risk management strategies, implementation of Fraud Risk Management framework and communication across products and channels.
• Support a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
• Ensure that gross and residual fraud risks are understood and agreed with the respective business heads in the country and group.

Processes

• Support and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for fraud risk management.
• Work closely with the hubs and group fraud risk management teams on the end-to-end fraud processes work seamlessly, efficiently and effectively.
• Build and manage sustainable and accurate country-level fraud MIS and analytics, fraud loss reporting and regulatory reporting.
• Support effective and robust fraud preventive and detective controls through the use of data analysis, fraud analytics
• Support fraud risk governance considering fraud risk assessment for new and related changes across processes, products, channels within Retail Clients segment.
• Manage risk and control activities such as Risk and Control Self-Assessment (RCSA) and Residual Risk Assessment (RRA) for fraud related processes within appropriate timeframe and escalate to relevant stakeholders/ committees.
• Support fraud risk oversight on transaction and application fraud, including as rule management and performance activities.​​​​​​​
• Act quickly and decisively for fraud investigation and correction, including fraud response, investigation, recovery.
• Involve in Anti-Scam Centre (ASC) co-location related activities, including working with law enforcement agencies and other member banks to trace funds and effectively save funds for fraud & scam victims.
• Manage fraud prevention and detection activities, including client and staff continuous fraud education, training and awareness.
• Build and manage sustainable and accurate country-level fraud MIS and analytics, fraud loss reporting and regulatory reporting.
• Identify and track Key Performance Indicators (KPIs) and Objectives & Key Results (OKR) to support fraud risk strategy and daily operations.
• Continuously improve the operational efficiency and effectiveness of fraud risk management processes.

​​​​​​​Risk Management

• Identify and share industry best practices and work with the businesses for their feasibility and implementation.
• Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud.
• Ensure all FRM policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
• Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.
• Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards.
• Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country.
• Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite.
• Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.

Governance

• Ensure oversight across compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines.
• Support in assessing the effectiveness of the governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
• Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture.
• Support for satisfactory closure of issues/ gaps arising from Internal Audits, peer reviews and regulatory reviews for the country.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal Stakeholders

• Country Business and Product teams supporting the Retail Client segment
• In country governance forums (or other forums, as may be applicable)
• Client Experience, Client Care Centre, Branch Operations, Design Thinking & Process Improvements
• Risk Operations teams
• Fraud Risk Surveillance Centre (FRSC) & Global Business Services (GBS) partners and group teams
• Client Due Diligence Operations
• Internal IT partners supporting the Retail Clients business
• Legal & Compliance

External Stakeholders

• Auditors and Regulators
• Associations (Visa, MasterCard, Amex and other Regional / Local forums), Credit Bureaus and peer Banks
• Law Enforcement agencies
• Peer banks
• Suppliers, vendors and consultants

Our Ideal Candidate

• 3+ years’ of work experience in banking fraud risk management and fraud operations
• Well verse with data analysis and performing fraud investigation work.
• Demonstrate ability to think/ act outside the box and eagerness to learn at a fairly face pace environment.
• Strong communication skills, both written and oral.
• Fast learner with the ability to think out of the box and provide solutions.
• Strong inter - personal skills and confident communicator.
• Self-motivated and ability to prioritize and self-manage.
• Ability to positively engage and build rapport with clients.
• Has a clear understanding of the client needs been serviced.
• Able to take ownership of issues / tasks and drive to completion

Role Specific Technical Competencies

• Market Knowledge: – Awareness and understanding of the wider business, economic and market environment in which Standard Chartered Bank operates.
• Business Strategy and Model: – Awareness and understanding of Standard Chartered CPBB Clients business and that of peers in the industry
• Risk Management and Control: – The ability to identify, assess, monitor, control and mitigate risks to Standard Chartered Bank
• Governance, Oversight and Controls: – Strong leadership capabilities and management skills, with the ability to deliver effective controls within Fraud Risk Operations through both directly-managed and virtual team
• Regulatory Framework and Requirements: – Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role of Team Head, Fraud Risk Operations & Analytics.
• Analytics: - Usage of Analytics or other analytic tools to effectively manage fraud risk
• Non-technical skills: - Strong written / oral communication and influencing skills. Ability to create effective work relationships within and across functions & borders

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Role Summary

This is an Investment Analyst role reporting to the Head of Equities Research. The individual will be part of the Equities team under the Investment group. The analyst for this position will be based in Singapore.

Key Duties and Responsibilities

• Produce investment research reports with actionable investment ideas for the firm’s equity portfolios as part of the firm’s Equities Research team.
• Generate alpha and investment ideas for relative and absolute return portfolios for the sectors, industries and countries assigned. Country coverage will primarily be the Indian market across all sectors. Other secondary coverage includes ASEAN. Over time, coverage and responsibilities of the individual can change, based on team needs and the individual’s experience and aspirations.
• Contribute to other research team initiatives that periodically arise.

Experience and Skills

• 5 to 7 years of relevant experience in an analyst role
• Investment experience and specialisation in the sectors mentioned above
• Solid fundamental bottom-up research analysis skills
• Team player who embraces a collaborative and open working culture that matches Fullerton’s core values
• Knowledge of ESG and Sustainability issues
• Good written and verbal communication
• Ability to work under pressure and meet deadlines

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are seeking a skilled and detail-oriented Business Analyst to join our team. The Business Analyst will be responsible for analyzing business processes, identifying areas for improvement, and developing strategies to enhance efficiency and productivity. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Primary Skills/Requirements

· Collaborate with stakeholders to understand their needs and gather detailed business requirements.

· Analyze data to identify trends, patterns, and insights that inform business decisions.
Develop and document business process models to illustrate current and future states.

· Propose and design technical and process solutions that meet business needs and objectives.

· Work with IT and other departments to implement solutions and ensure they align with business goals.

· Communicate findings, recommendations, and project updates to stakeholders and executives.

· Create detailed documentation of business requirements, processes, and solutions.

· Participate in testing and validating new systems and processes to meet business requirements.
Identify opportunities for process improvements and contribute to ongoing optimization efforts.

Desired Skills and Qualifications

· 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role years of relevant software engineering experience

· Proficiency in 1 or more software languages and development methodologies

· Excellent verbal and written communication skills to effectively interact with stakeholders, convey technical information clearly and create comprehensive documentation.

· Understanding of business processes, workflows, and industry-specific knowledge to align solutions with organisational goals and strategies.

· Capability to identify issues, evaluate alternatives, and propose innovative solutions to address business challenges.

· Familiarity with business analysis tools, data analysis software, and an understanding of software development methodologies (Agile, Waterfall, etc.).

· Expertise in gathering and documenting detailed business requirements, creating functional specifications, and user stories.

WHAT’S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:
Consultant Name : Neelu Sharma

Avensys Consulting Pte Ltd

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Responsibilities:

• Formulate and define system scope and objectives using knowledge of information technology and industry knowledge/ requirements.

• Act as a liaison between client and technical solutions/ support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.

• Research, identify, and specify solutions to problems.

• Support and conduct visualization, user experience and configuration elements of solution design.

• Document requirements specifications using high-maturity methods, processes and tools.

• Support requirements management and change management processes.

• Support aspects of the business cycle, including proposals, feasibility studies, and implementations.

• Consider the business implications of the application of technology to the current business environment.

Education and Experience Required:

• Typically a Bachelor's degree in a technical or business discipline or equivalent experience.

• Minimum of 2 to 5 years of related experience or a master's degree and up to two years of experience.

Internal ref: 9050

Regards,

Lini

Recruitment Consultant

R22108463

+ 65 87802514

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Technology Solutions Office is looking for Data Analyst

Internal Code: A24040

What will you do?

• You will collaborate with stakeholders to understand their strategic objectives and identify opportunities to leverage data and data quality.
• You will design, develop and operate modern data architecture approaches to meet key business objectives and provide end-to-end data solutions.
• You will be responsible to create, design and develop intricate data processing pipelines.
• You write clean and iterative code for continuous delivery practices to deploy, support and operate data pipelines.
• You will develop data models by selecting from a variety of modeling techniques and implementing the chosen data model using the appropriate technology stacks.

What are we looking for?

• From 3 to 5 years of experience working as a data analyst or related role.
• Hands-on experience in Tableau, Power BI, AWS Glue, AWS RedShift, QlikSense
• Proficiency in programming languages such as Python, Java or Scala.
• Track record in implementing systems using Hive, Scala will be preferred.
• Strong in data modelling, data processing frameworks’ tools such as Hadoop, Spark, SQL is an advantage.
• Good understanding of analytics and data warehouse implementations
• Experience with Cloud Technologies is a plus.
• Good understanding and completion of projects using Agile methodology.
• Good written and verbal communication and interpersonal skills, ability to understand the business requirement, communicate confidently with stakeholders.
• Bachelor’s in Computer Science, Engineering, or a related field.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Overview*

The candidate will support innovation and technology projects under ARCHIVE and Healthcare Redesign. He/She will be working on projects applying Artificial Intelligence and Machine Learning (AI/ML) to develop advanced tools for speech therapy. This role involves collaboration with a dynamic team of researchers from NUS School of Computing and clinical experts to design, develop, and evaluate AI-driven models and applications aimed at enhancing speech therapy delivery process.

Job Responsibilities*

You will be responsible for the following:

1. Organize existing relevant speech datasets as well as newly collected speech datasets

2. Write python scripts for data loading, training speech recognition models and inference

3. Develop a web interface for real-time access of the trained model

4. Participate in testing and validation of developed technologies in clinical settings to ensure efficacy and safety

5. Contribute to writing scientific papers, report and grant proposals.

6. Support project team in daily administrative tasks and project management and project management activities.

Requirements*

• Bachelor or Master’s degree in Computer Science or related field
• Proficient in neural networks frameworks such as pytorch
• Preferably experienced in automatic speech recognition topics
• Speech or Audio research experience, with publication submissions for relevant conferences such as ICASSP or Interspeech.
• Good verbal and written communication skills
• Ability to work collaboratively in a multidisciplinary team environment
• Prior exposure to or interest in healthcare and clinical applications is highly desirable

Job Summary

You will be working with our client in the financial industry. The functional role of a Business Analyst is to help support the Product Owner in implementing the portal and conduct the necessary activities to ensure product fit which include:

• Leading and supporting business requirements clarifications.
• Creating and maintaining process maps and workflow maps.
• Keeping documentation of project work.
• Leading and supporting product validation and user acceptance tests.
• Supporting training and briefings to users and stakeholders for product launches.
• Monitoring product performance.

Responsibilities

• Manage the business requirements and functional solution aspects of the project.
• Analyse the stakeholders’ needs to identify improvement opportunities.
• Design and implement solutions (e.g. process optimisation, process automation, digital solutions and systems) that deliver operational excellence and productivity savings.
• Work with the stakeholders to ensure smooth implementation of new solution, including change management activities to ensure buy-in for the solution.
• Business Analysis Planning and Monitoring: Identify stakeholders, techniques, and processes to manage, track and trace requirements.
• Enterprise Analysis: Refine and clarify business need, define solution scope, and develop business case.
• Explore, identify, and document business needs
• Assess current state, analyse stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business need within specified scope.
• Source and evaluate alternatives to identify solution that best fit business needs, identify gaps, and determine workarounds/changes to the solution.
• Assess deployed solutions or revamped processes to see how well they met the original need.
• Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders.
• Prepare end user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems, or implementation of new standard operating procedures.
• Lead and perform system validation activities and user acceptance tests.
• Review performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes.
• Assists with the documentation of technical design, specification, and technical solution.
• Maintains document repositories used by project teams and assists with project documentation as needed.

Requirements

• Bachelor's Degree in Business Analytics or equivalent
• At least 2-3 years' experience as a business analyst. Preferably in the government or finance sector.
• Business Analysis certification (Certification of Competency in Business AnalysisTM (CCBA®), Certified Business Analysis ProfessionalTM (CBAP®) or an equivalent certification will be an added advantage.
• Hands-on experience in full project development life cycles
• Past track record in business analysis, application solutioning and design
• Ability to model business requirements in business process modelling tool.
• Ability to perform qualitative, quantitative and root-cause analysis.
• Ability to facilitate discussions/workshops to elicit, manage and prioritise key business needs.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
• Knowledge in one of the following areas will be added advantage, Agile Methodology, Business Process
• Reengineering, Customer Relationship Management, Data Analytics, ERP, Digital and Mobile Technologies, Knowledge Management
• Knowledge on local overnment procurement and governance processes will be an added advantage.
• Knowledge of design thinking and workshop facilitation will be an added advantage.

If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at [email protected] for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Talent Solutions

Morgan McKinley Pte Ltd EA Licence No: 11C5502

EAP Registration No: R2196712

EAP Name: Chew Kai-Xinn