Employment Type: 1-year agency contract (highly renewable subject to work performance)
Salary: Up to S$7,000
Working Location: Changi Business Park / Marina Bay Financial Centre (MBFC)

Job Overview:

• We are looking for a Senior Business Analyst with a strong background in Corporate Credit Risk to drive new functionalities, workflows, and dashboards. The ideal candidate should also have project management experience to independently lead projects, technical expertise in application design, and proficiency in SQL for data analysis. Previous experience in the banking sector in Singapore is required, particularly in the domain of corporate credit risk and dataprofiling.

Role Summary:

As a Senior Business Analyst and Data Analyst, you will:

• Support business and credit users by translating requirements into actionable deliverables and managing tasks from project initiation to post-implementation support.
• Enhance and support applications for Special Asset Management, T&M Credit & Credit Control, and SME Credit & Data Chapter.
• Analyze and improve internal credit systems, define and document requirements, recommend solutions, and ensure successful delivery through user acceptance testing and training.
• Collect, profile, clean, and analyze data to provide insights and support business opportunities using traditional or machine learning methods.

Key Responsibilities:

• Lead projects and provide business support in Corporate Credit Risk.
• Develop and enhance enterprise applications, including monitoring and approval workflows.
• Work with technology teams to ensure requirements are met and delivered successfully.
• Perform data analysis, visualization, and provide actionable insights.
• Provide subject matter expertise in Corporate Credit Risk, advising stakeholders and recommending solutions that align with the organization's strategic objectives.

Requirements:

• Degree in Banking, Commerce, Information Systems, or a related field.
• At least 5-7 years of experience in business and data analysis, preferably in corporate credit risk and wholesale banking.
• Subject matter expertise in Corporate Credit Risk with a strong understanding of credit products and risk management.
• Proficient in SQL and experience in data profiling to support data-driven decision-making and risk analysis.
• Previous working experience in the banking domain in Singapore is essential.
• Experience with Agile methodologies, data analytics, and machine learning projects is preferred.
• Previous experience as a Product Owner or Scrum Master is a plus.
• Strong people management and communication skills with the ability to work effectively across teams.

• Min 8 years of experience.
• At least 8 years of data-related working experience, with at least 5 years of hands-on experience in data management and data analytics in the finance, investment, banking, and asset management industries.
• Good understanding of the principles, key controls and processes relating to data management.
• Good at working with details and is meticulous in operations and tasks.
• Good understanding of data modelling.
• Good understanding on OLTP, Data Lake, Lakehouse technologies that may include knowledge of Snowflake, S3, AWS Glue, DeltaLake, DataBricks.
• Good understanding of CI/CD pipelines, DevOps, DataOps, and their applicability in financial services.
• Experience in working with databases using database technologies (e.g. MS SQL, Snowflake, Redshift and PostgreSQL) and data integration products (e.g. Informatica, Data Factory, Bash).
• Extensive data-related experience in programming languages eg Python, SQL, Scala, Javascript, and similar.
• Experience in working with business intelligence and data visualization tools e.g. Tableau, PowerBI.
• Experience with SDLC methodology and/or agile methodologies like Scrum and Kanban and its related applications eg Confluence and JIRA.
• Good team player, with strong analytical skills and enjoys complex problem solving.
• Experience in data engineering platforms and virtualization eg Denodo, Jupyter, O365.
• Excellent written and spoken English and strong presentation skillsets.
• Strong inter-personal and people leadership skills to interact with diverse stakeholders.

Responsibilities:

• Working closely with data analysts and business end-users to implement and support data platforms using best-of-breed technology and methodology.
• Implement and design robust and scalable solutions to meet business needs and take operational considerations into account. Demonstrate technical expertise in the assigned areas.
• Manage operations and maintain SLAs. Implement automation in data management. Collaborate with data engineering, architecture, and governance.
• Perform data and metadata quality, modeling, lineage, cleansing, onboarding, registration, discoverability, access controls, migration, optimization, and cataloging. Execute, maintain and manage the whole data lifecycle.
• Conduct requirement workshops with stakeholders, analyze and translate business and other requirements holistically into data strategies, plans, and actions.
• Cover all aspects of data distribution and data service.
• Design and implement scalable data pipelines and data service modules with robustness in mind to support the growing demands from business users.
• Analyze and resolve day-to-day operational incidents and advisory to business users.
• Listen to upstream changes, perform impact analysis and mitigate-modify-implement.
• Do impact analysis, inform and distribute to downstream users and applications.
• Analyze systems operations data (SLAs, customer satisfaction, delivery quality, team efficiency etc.) to identify actionable trends for continual improvements.
• Data, application, and system checking and testing (eg UAT), CICD and go-live.

Role Purpose

This role is needed for:

A) Utilizing Business Intelligence tools to provide insights and enhance business value.
As a key member of the Business Intelligence team, this role involves close collaboration with Commercial, Trades, Networks, Operations, Customer Success, and Landside Logistics teams. The focus is on understanding business needs and creating Power BI datasets, reports, and dashboards for improved insights and data-driven decision-making.

B) Leveraging market-related data sources to generate business value.
This entails streamlining the flow of market intelligence data to support the Business Intelligence Manager in delivering market insights efficiently and promptly.

C) Collaborating closely with the Digital team to bridge departmental gaps.
This role is pivotal in liaising with the Data & Analytics team, focusing on aligning their technical capabilities with the specific needs of various business units (including but not limited to Commercial). Central to this responsibility is the identification and specification of dataset requirements from the data lake, tailored to each department. This role will also be crucial in guiding the development of reports and insights, thus enhancing the application of business intelligence across different departments within the company.

Role Accountabilities

Create and maintain Commercial-specific Power BI Datasets / semantic models

· Craft and refine specialized datasets for the Commercial team by identifying essential data elements, ensuring accurate data representation, and aligning with commercial strategies for actionable BI reporting.

Create and maintain Power BI Reports

· Design, deploy, and refine Power BI reports, dashboards, and KPI trackers as needed.

· Maintain and update existing Power BI report suites to align with business changes.

· Liaison with key teams to identify BI report applications that enhance decision-making.

· Simplify the user experience by consolidating and optimizing report quantity and format.

· Implement best practice data modeling and DAX to enhance report performance.

· Manage automated report schedules ensuring relevance and high quality of content.

· Advance report capabilities to include predictive analysis and forecasting.

· Stay current with BI best practices to maximize benefits for the organization.

Data Validation

· Validate existing datasets, ensuring the accuracy of information being reported from the data lake and other data sources.

· Implement and manage a process that will identify errors within the datasets (user or system errors), and ensure these are reviewed periodically as required.

Management of Data and Revenue Information Registers

· Ensure all Power BI-related data mappings are kept up to date within ongoing changes.

· Assist with collecting and streamlining the flow of market intelligence data, in order to timely report on market share, competitor activity and other market related information.

User Access & Security

· Ensure security measures are in place to limit data visibility for users as appropriate, and that these restrictions are reviewed on an ongoing basis as is deemed necessary.

Project work and detailed analysis

· Work closely with Business Intelligence Manager on project work and in-depth analysis as required.

Process & Digital transformation

· Work closely with Business Intelligence Manager to assist with the process, digital tool and systems requirements of the Commercial & Market Departments.

Safety

· Take responsibility for the safety of myself and those around me by displaying safety leadership principles (i.e. Safety I’s & Accountability ladder).

· Challenging and stopping unsafe acts and behaviours or unsafe conditions.

· Comply with the Global Safety Standards, Polices and Operating Procedures

Key Qualifications & Skills

Qualifications:

· Bachelor's or Master’s degree in a field related to Business Analytics, Data Science, Computer Science, or similar.

Technical Skills:

· Extensive experience (over 2 years) with BI tools, especially Power BI, including Power Query and DAX.

· Expertise in SQL and advanced Microsoft Excel functions.

· Demonstrated ability in data visualization and financial data analysis.

· Previous experience in the shipping industry would be advantageous.

Professional Skills:

· Demonstrated ownership for deliverables and accountability for results.

· Strong collaboration skills, with the ability to engage effectively with various internal teams.

· Analytical mindset with strong problem-solving skills.

· Experience in managing cross-departmental projects.

· Ability to work independently and in a team environment.

· Adaptability to new technologies and business requirements.

By submitting your CV, you are deemed to have agreed and consent to the collection, use and/or disclosure of your personal data to the Company for the purposes of recruitment and employment only in accordance with the Company's Recruitment Data Privacy Policy on our website.

Swire Shipping is committed to ensuring equal equitable access and participation for persons who experience disability. SSL is committed to treating persons with disability in a way that allows them to maintain their dignity and independence. Reasonable adjustments can be made upon request based on understanding of those accommodations.

Across Swire Shipping, we seek to create a supportive and inclusive environment that embraces individuality and recognise the benefits that these differences make. We do this by ensuring that all individuals are treated with respect and understanding and actively promote Equal Employment Opportunity (EEO) and do not tolerate discrimination, harassment, bullying, retaliation or intimidation of any kind. We are committed to driving the strategy, policies and accountability to build and sustain a diverse global workforce, through equitable processes and systems where everyone can contribute their very best.

· Should have minimum 8 years’ experience in application support, with exposure in Banking industry (is a plus).

· Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.

· Experience in leading transformation/Implementation for Monitoring tools & Automation.

· Strong experience in communicating and managing Operations & Business.

· Problem-Solving mindset with orientation towards Continues Improvement.

· Must have prior experience in leading team and aligning with Management.

· Excellent analytical skills

Monday to Friday

9am to 6pm

Location: Gambas

Responsibilities

• Financial Analysis & Reporting: Oversee reporting, forecasting, and planning activities, ensuring accuracy and timeliness across country offices. Deliver monthly, quarterly, and ad hoc reports and variance analyses.
• Cross-Departmental Collaboration: Work closely with multiple departments to solve complex issues, drive change, and support business objectives through data-driven insights.
• Business Development & Strategy Support: Identify growth opportunities, coordinate action plans, and communicate them effectively across departments to support execution.
• Strategic Financial Support: Assist with business case simulations, potential business assessments, and cash flow forecasting to support senior management in strategic decision-making.
• Insightful Reporting: Prepare strategic communication documents and presentations for senior leadership, including monthly and annual cash flow statements, group consolidated management accounts, and profit and loss forecasts.
• Operational & Financial Oversight: Analyze subsidiary management accounts to align with group objectives and identify potential financial or operational risks.
• Additional Responsibilities: Complete additional tasks as assigned by management to support the broader finance and strategic functions.

Requirements

• At least more than 2 years in similar capacity handling regional accounts
• Strong presentation, communication, and interpersonal skills with proven analytical abilities.
• Proactive, detail-oriented, and adept at multi-tasking in a fast-paced environment.
• Advanced proficiency in PowerPoint and Excel for financial modeling and simulations.
• Ability to conceptualize and create impactful strategic communication documents.
• Resilient and able to work independently to meet deadlines and produce high-quality outputs.

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We regret to inform that only shortlisted candidates would be notified

We wish you all the best in your career search.

You are welcome to visit our website at www.rdtpsg.com

RD Trusted Partners Pte Ltd| EA License No.: 20C0280

Devon Yang Yue Teng | EA Personnel No.: R24123723

Job Summary:

• Looking for a Senior Business Analyst with good experience working on developing new functionalities, workflows, dashboards in the Corporate Credit Risk domain. Preferably someone who has project management experience to independently/ pro-actively drive projects and with technical knowledge to propose application design and knows SQL to perform data analysis/ profiling.

• The Business Analyst role provides support to business and credit users, assist users in translating business requirements into deliverables and handle business specific tasks in group-wide projects undertaken by the department from initialization to post-implementation BAU Support.

• The Data Analyst role provide support in collecting, profiling, cleansing, interpreting, analysing data to identify trends and patterns to gain insights and use it for problem solving or support business opportunities via Machine Learning or Traditional methods.

Role :

• To undertake business analyst and data analyst role in selected Corporate Credit Risk related projects and BAU Business Support for business and credit users from time to time as required.

• Special Asset Management Team to enhance/ support Enterprise-wide, Special Asset Management application, which includes digital memo approval workflow, post approval workflow, General Ledger Posting, Data Ingestion/ Curation, Dashboard and Reports

• T&M Credit & Credit Control Unit to deliver solution for post-event limit monitoring application which includes rule-based engine which will trigger breach notification, breach escalation workflow, reminders & escalation and Dashboard

• SME Credit & Data Chapter to deliver generic approval workflow to assess Potential Watchlist cases triggered by Machine Learning and/or rule-based rules in the capacity of Business Analyst

• Understand how the Internal Credit systems work end to end, integrate/interact with other credit systems, product source systems and front-end workflow systems for wholesale banking relationship managers and credit risk managers.

• Define/ collate business requirements, prepare functional requirements, write User Stories and initiate User Requests (Request for Service) on behalf of the business and risk management / credit units.

• Recommend solution design considering pros & cons of available options

• Review business process supported by the credit systems to optimize efficiency.

• Plan for test scenarios, perform pre-UAT sanity checks and co-ordinate with end-users to perform UAT

• Conduct training for new and existing system related processes and functionality.

• Maintain business related documentation for the credit systems including requirements, user guides, Frequently Asked Questions, and ensure these are updated to the Intranet for on-going access by credit and business users.

• Perform any other business specific tasks in the project schedule including data analysis, user interviews/ surveys, maintain system configuration, preparation of user reports and Live Verification.

• Work closely with Technology support & delivery teams to ensure that user requirements are delivered successfully.

In capacity of Data Analyst:

• Understand internal data and collect relevant external data

• Identify required data for project and profile, analyze, clean-up and transform/prepare it for processing

• Obtain insights into the data and prepare clear visualization to present findings

• Using data-driven insights, make recommendations to address potential business problems or innovate to stay ahead of industry trends

• Understand the different types of data analytics and use of Machine Learning

Technical Experience:

• Degree in Banking, Commerce or Information Systems-related field.

• Min 7 years experiences as business analyst and data analyst handling end to end delivery preferred.

• Product Owner or Scrum Master experience preferred.

• Excellent people management skill.

• Able to understand and articulate business objectives, risk and dependencies.

• Good at defining and defending scope.

• Experience in wholesale banking / credit risk projects

• Must have product knowledge and prior experience on corporate credit products, credit risk, loans, trade and treasury markets

• Knowledge of credit products, risk monitoring / control processes and credit processing systems of banks preferred.

•Experience with Data Analytics/ Machine Learning project/ application preferred.

•Experience working in AGILE methodology preferred

•Experience with SQL, Excel

•Experience in Java Scripts, and Phyton (not a must)

Good to have:

• Strong leadership, communication, presentation and analytical skills.

• Task oriented and follow through with attention to detail.

• Strong discipline to adhere to procedures and standards.

• Tolerance for ambiguity and job stress.

• Clear, analytical mind and good/ creative problem-solving skills required.

• Fast learner who can work independently with minimal guidance.

• Tenacious.

• Can prioritize work quickly.

• Maintains good relationships at all levels – junior to senior.

• Team player & able to mentor and guide support staff

• Good listener.

• Not afraid to escalate issues.

• Able to distill IT speak into business language and vice-versa.

• Solution oriented, not problem oriented.

A) WHY WE DO WHAT WE DO AT VALUE INVESTING ACADEMY (VIA)

It's common that we will come across news that most people who invest lose money. Some of these people worked their entire lives to save up some money and hoped that things will get better by investing but things usually do not turn out the way they wanted.

One of the key reasons why most people lose money is because they are not educated enough to make those investment decisions.

We are here to change that and we are looking for someone who believes in our mission - “We Care to Make You a Better Investor”.

Through our community with thousands of members in Asia and learning platforms, we have provided education and tools to equip at least 50,000 people in Asia. Countries and cities that we have impacted include Malaysia (Kuching, Kuala Lumpur, Penang), Thailand (Bangkok), Cambodia (Phnom Penh), Vietnam (Ho Chi Min City), Hong Kong, Japan (Tokyo) and of course our own home, Singapore.

B) WHY JOIN US

1. We are the leading personal development training company that runs one of the largest Value Investing Programme in Singapore and Asia. You will have a chance to be the pioneer in spearheading new strategies

2. We are result oriented and we believe in compensation that correlates with results. You are the limit.

3. We give you the space to do crazy things as long as it works. We are unlike MNCs or big companies. We grow by breaking the rules. We constantly challenge ourselves to scale new heights by doing new things. If you dislike red-tape, this is the place.

4. You will get a chance to meet very successful people in the speaking industry. Our past Key Note Speakers include Mary Buffett, the Internationally Acclaimed Author and Speaker of How Billionaire Warren Buffett invests, Lauren Templeton, etc.

5. You will get a chance to travel overseas in our overseas projects (when the pandemic is over) and have a chance to learn new cultures and have Fun!

6. Regular lunches, Movie Shows, Popcorns, Makan, etc! We do these regularly after every projects! The best part is we do ALL these Fun things during office hours!

7. Office politics is a dirty phrase and we eliminates any politics and bureaucracy

8. We constantly DO New Things. If you dislike routines and wanted learn New Things, you will get a chance.

9. Most importantly, you will learn from the Founder, Cayden Chang, himself.

(C) WHO WE ARE LOOKING FOR

1. You are someone who has at least 2 years of full-time experience writing, research and providing content on stock analysis including qualitative and quantitative analysis. You must also know different valuation methods of determining the intrinsic value of a company.

2. You need to have some business or accounting background (Preferred though not necessary)

3. You love investing in stocks and preferably, you already have a stock portfolio

4. You need to have good written and spoken English

5. You love analytical work

6. You are independent and proactive in getting things done without much supervision. You are honest, meticulous, responsible and mature in personality

7. You speak clearly and you enjoy sharing with people about what we do online or face-to-face

8. Familiar with Microsoft Office, Excel and Powerpoint

(D) WHAT YOU DO

1. You will screen companies using our existing platform for good companies to invest

2. You will go through analysis (in the form of slides) of companies and coordinate with our free-lance analysts to improve on their analysis work.

3. You will do research on current money/investment-related topics and Merger & Acquisition deals (you will be trained)

4. You will share with our audience on certain topics eg. Singapore Saving Bonds, etyc via online webinar or face-to-face class.

E) TO APPLY, YOU NEED TO DO THE FOLLOWING

Provide cover letter why we should meet you, a résumé, and an investment related article to show case your ability, and email to [email protected].

Job Responsibilities

• Reviews and ensures proper disposition of Engineering Change Orders (ECO's). Performs regular system maintenance and audits to ensure system accuracy. Prepares status reports of all ECOs and ECRs in process
• Manage the E&O process as well as financial forecasting process for their respective product lines so that it follows the published accounting rules
• Specialize in planning activities involving production control, inventory control, process control, or shop floor control / Material Resources Planning (MRP) integrity
• Obtain alignment from cross functional groups on the adjusted ECO implementation plan
• Review and approve new buy requests to ensure balance is made between availability and potential E&O
• Reviews MRP execution and ensures accuracy of information; reconciles supply and demand; validates master scheduling and/requirements
• Works with engineers to manage materials for special engineering projects.
• Examines material variances, resolves problems where possible, and/or communicates more difficult problems to management. Assists in setting up new inventory systems or modifying existing systems, when necessary; assigns appropriate expediting duties to expediters. May manage obsolete inventories.

Knowledge, Skills & Abilities

• Functional Knowledge - Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
• Business Expertise - Has knowledge of best practices and how own area integrated with others; is aware of the competition and the factors that differentiate them in the market
• Leadership - Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
• Problem Solving - Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Impact - Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
• Interpersonal Skills - Explains difficult or sensitive information; works to build consensus

Education and Experience

• Bachelor’s degree in Engineering, Supply Chain Management, or related
• Candidate should have experience across several operational disciplines in a contract manufacturing environment and possesses experience and or a depth of knowledge in a minimum of two skills in the following areas: High mix, low volume manufacturing, Supply Chain factory engineering, quality, and program management.
• Minimum 5 years relevant experience in Planning/Inventory control
• Proven record of managing and driving continuous process improvement activities. Strong analytical skills, ability to identify root cause for action/resolution and understanding of Bill of Material management (BOM)
• Experience working in tier one ERP & PLM systems such as Oracle / SAP / Agile /Teamcenter
• Proficient in MS Office Suite with advanced Excel skills
• Proficient in word processing/typing, presentation/PowerPoint/Power BI
• Basic: Alphanumeric data entry, spreadsheet

• Individual contributor role
• High visibility role to c-level stakeholders

About Our Client

We are a Fortune 500 MNC in the Services sector with strong global brand name. The company has been known to hire top talents in the industry and offer a well-structured rotational program across different teams and countries for high potentials within the firm. There is now an opportunity to join them as Senior Commercial Analyst to support the business stakeholders and country leadership team.

Job Description

You will be part of a highly dynamic and international team in supporting commercial and product leaders to drive revenue growth, overall P&L performance and productivity. You will be required to work with large data sets, analyse and present data-driven insights to help business leaders make informed decision and optimise business processes. You will need to manage multiple projects/work streams across different countries globally and provide actionable recommendations to senior management team/department heads. You will be a strategic advisor in projects and partner closely with senior stakeholders and global management teams in driving project / new strategy implementation.

The Successful Applicant

The ideal candidate should possess:

• Bachelor's degree in Accounting, Finance or Economics with at least 3 years of recent work experience in BP&A/FP&A fields with large Multinationals. Candidates who started their career in audit/consulting firm will be of advantage.
• Ability to be hands-on with large data analysis while being in a high visibility role to influence department heads/country leaders.
• This individual should have an analytical and inquisitive mind with good project planning and management skill sets in a fast pace environment.
• You are able to partner independently with senior management team while working collaboratively in a team environment.

What's on Offer

The candidate will be joining a highly reputable organisation with strong talent development program and extensive training and development program. My client embraces flexibility and is offering 50% WFH arrangement due to the dynamic nature of the role.

Contact

Jessly Chew (Lic No: R1549000 / EA No: 18S9099)

Quote job ref

JN-112024-6594841

Phone number

+65 6416 9869

Michael Page International Pte Ltd | Registration No. 199804751N

• Looking for a Senior Business Analyst with good experience working on developing new functionalities, workflows, dashboards in the Corporate Credit Risk domain. Preferably someone who has project management experience to independently/ pro-actively drive projects and with technical knowledge to propose application design and knows SQL to perform data analysis/ profiling. Candidates should have working experiences in Singapore in banking domain
• SME in Corporate Credit Risk
• Good knowledge and experience in Corporate Credit Risk in work flow
• Good in SQL and experience in data profiling

• Min 8 years of Business Analyst experience
• Plan the requirements elicitation phase and get alignment with the PM and client on the end-to-end delivery of the project
• Work closely with the product owner and SMEs to gain in-depth understanding of value chain, business strategy, processes, services, project roadmap and the context in which the business operates.
• Facilitate discovery workshops with the purpose of understanding the as-is process flow, pain points and desired features for to-be state
• Agree the review and sign-off process with product owner and PM
• Assess the business processes in-depth and identify opportunities to streamline the processes by reducing wastes and leveraging Salesforce features
• Work with the product owner, key stakeholders from client side and technical architect/lead to develop and review:To-Be process flows
  List of themes, epics and user stories summary
  
• Conduct technical assessment with technical architect/lead to identify custom vs standard functionalities on the proposed to-be state
• Lead product owner and sponsor in custom versus standard discussions and do a rapid POC on standard functionalities if required
• Engage product owner and key stakeholders from client side to prioritize epics and develop a release plan
• Flag the operational and technological risks for the proposed target and in-transition to-be state
• Work closely with UX designer on the prototype where project has a dedicated UX resource
• Work with the PM and the product owner to lead or participate in user story estimation sessions.
• Run requirements grooming sessions with product owner and SMEs to develop acceptance criteria for the user stories.
• Work with the technical team to break down large user stories to small sprint size stories.
• Be a point of contact for the technical team to provide clarification on user stories where required.
• Foster collaboration between business stakeholders, subject matter experts, technical architect/lead, developers and testers

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : Admin/Operational Support Analyst

Work Location : Alexandra Road, SG

• 2+ years of Admin / Operational Support experience.
• Raising of eMemo/Contract activities - must have experience
• Staff Onboarding/Off-boarding process - must have experience
• Hands-on understanding / experience in Microsoft product is require (MS Excel (Vlookup / Hlookup), Outlook, Word) - must have experience
• Streamline, clean up, create proper hierarchy for document repository.
• Tracker and chaser deliverables and To-Dos
• Liaise with Service Recovery Test Center of Excellence (STSS) / Finance
• Support in SDM and related documentation activities
• Communicating and following up admin support for Control-M scheduled maintenance related activities
• Report generation / inputs for broader reporting for pillar based on data pulled from various resources
• Admin support, coordination, governance activities for production pillar
• Data clean up, highlighting quality issues based on checklist and correction as per guidelines-
• Setup of meetings, capture minutes, follow ups with teams as required.
• All other non-technical tasks that can be performed within Service Recovery to support the Service Recovery team

Responsibilities:

• Provision in Microsoft Office, knowing how to use Microsoft Excel to tabulate data for data analysis, reporting, Powerpoint to compile and generate slides for presentation.
• Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
• Preferably having experience working in Financial Industry, with prior knowledge of how Financial Institution works.

Domain : Banking

About GlobalFoundries

GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com.

Introduction:

We are searching for an Analyst to join the Material Management Team in Global Supply Chain (GSC). This individual will be responsible for the monitoring of key supply chain parameters, optimizing and securing sufficient direct materials to enable GlobalFoundries manufacturing with an uninterrupted supply of materials and control stock obsolescence.

Your Job:

• Coordinates and integrates the flow of materials and information among suppliers, manufacturers, distributors and customers and ensures good inventory health conditions
• Conducts and/or oversees strategic supply chain analysis
• Identifies and recommends opportunities for improving efficiency, effectiveness and capabilities of the supply chain
• Develop and implements supply chain designs, models, strategies and/or processes to improve the business
• Partnering with Sourcing & Planning teams on inventory strategy, business continuity planning, other projects and/or assignments as needed

Other Responsibilities:

• Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs

Required Qualifications:

• Bachelors/Master’s Degree in Engineering, Business Administration, or any relevant field of study

Preferred Qualifications:

• Exceptional interpersonal skills with ability to motivate and influence stakeholders and team members
• Good problem-solving skills and analytical
• Familiar with Microsoft Office applications, especially MS Excel & MS Power BI preferred

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Did you know that we are the 1st biologics contract manufacturer in Singapore? We offer you exposure to upcoming biotech and established pharmaceutical companies and to the manufacturing technology needed to produce mammalian treatments and cell therapies of tomorrow. Our global manufacturing network is recognized for its reliable, high-quality services, regulatory track record, global footprint, innovative technology platforms and extensive experience – we, in Singapore are proud to be part of this global network.

The QC Analyst will encompass a good understanding and execution of intermediate and advanced microbiology techniques (bioburden, LAL, plating and counting techniques, microbial identification, EM tests i.e. air sampling, surface viable sampling, total particulate sampling etc.). Collecting environmental monitoring samples from different areas of the facilities, generation of required trending and reporting information. Role will also assist in process and/ or environmental microbiology related investigations as required.

Key responsibilities:

• To prioritize and perform the various testing/analysis in timely manner, in order to support the business requirements.
• Analysis of bulk product, in-process, raw material or environmental samples according to Standard Operating Procedures and Test Methods.
• Documentation of results in accordance with current Good Manufacturing Practices (cGMP).
• Problem solving of analytical methods as well as troubleshooting of equipment.
• Involvement in method transfers and validation.
• Involved in equipment qualification and technical selection of QC equipment and/or standards and reagents.
• Assay trend analysis, document revision and update.
• General lab support including housekeeping, equipment maintenance, inventory of supplies, lab supplies ordering, management of glass wares, autoclaving etc.
• Any other duties as assigned by your Supervisor/Manager

Key requirements:

• Degree/Diploma in a relevant Chemistry, Science field or Equivalent
• Relevant experience and accomplishment to dictate final position for which the candidate may qualify
• Well versed in cGMP regulations
• Knowledge of area specific responsibilities
• Good problem solving and analytical skills.
• Good communication skills
• A key team player.
• Working hours: Shift pattern

Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieve ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Overview

The incumbent be responsible to operationalise engagement and operational strategies in support of MOH Healthier SG /Age WELL SG and play a role in the crisis response team.

Job Responsibilities

1. Support Senior Assistant Director/Assistant Director in overseeing/implementing HSG/active SG engagement and enrolment operations
2. Promote and assist residents to enrol into the Healthier SG programme.
3. Undertake role of trainer and briefer of HSG contents to internal and external stakeholders including residents.
4. Assist in the development and update of HSG training contents/materials.
5. Assist and address HSG queries to residents throughout their Service Journey.
6. Assist to support Silver Generation Ambassadors (SGA) and provide the residents a smoother interface to get enrolled and participate in HSG initiatives​.
7. Be familiar on where to find information on HSG General Practitioners clinics (GPs), Active Aging Centres (ACCs), Community Centres (CCs) and HSG accredited activities to guide and assist residents to embark in self-directed or available healthy activities and programs.
8. Assist residents to troubleshoot their issues on their HealthHub App, Healthy 365 App, NUHS App or SingPass (if any).

As part of emergency and pandemic response planning, you are required to support Senior Assistant Director/Assistant Director in crisis response planning and operations. You will play an active role in :

• Ensuring timely escalation of incidents and crises through the role of duty officer
• As part of the RHSO operations command centre, respond to outbreak incidents and exigencies
• Collation, analysis and monitoring of data and trends to inform operational needs
• Coordination of quality and safety incidents, improvement programmes and monitoring of key indicators
• Providing secretariat support to relevant committees and workgroups

Requirements

• Diploma/degree in any discipline, preferably in the Healthcare industry.
• At least 5 – 6 years of working experiences, with at least 2 years in supervisory role.
• Confident and comfortable to work with all levels of internal and external stakeholders.
• Possess strong and effective organization skills.
• Able to work in a fast-paced and dynamic work environment, both in indoor and outdoor operational environments.
• Meet vaccination requirements mandatory by law to work in Public Health Institutions (PHI).

The Trading Analysts will look into our global trading daily and utilize statistical techniques including time series analysis, probability distribution analysis to spot potential day-to-day trading issues, and compare performance of different execution algorithms and select best algorithms. The analyst will not only provide the computation but also visualize the results in a good manner. You will be exposed to market activities, research into market volume/volatility/seasonalities and adjust the trading. We are searching for talented analysts to fill future positions.

*You may be required to do an internship first which will be evaluated for a full-time offer.

Qualifications

• Pursuing a Bachelor's/Master’s/PhD from a science, engineering, computing or related field and graduating between 2024 to 2025
• Strong mathematical and statistical skills
• Strong programming skills
• Strong problem-solving skills
• Detail-oriented with the ability to handle tedious tasks carefully
• Proactive and eager to learn complicated topics

The following are bonuses

• Comfortable with Linux/ Unix
• Familiar with at least one scripting language (e.g. python, MATLAB, etc.)

Job Description:

· Execute test plans to validate the quality of product features

· Support development through writing and maintain automated tests including unit tests, functional tests, performance tests, scenario tests and interoperability tests

· Design and develop automation harness using C++, .NET, Web Services, and JavaScript. May use or adapt commercial off the shelf software test tools (Test Complete) or develop custom applications

· Conduct API testing to ensure sound interface for third-party developers

· Develop tools to improve software development processes

· Participate in code and test plan reviews with rest of testing and development team

· Process defect reports from customers, product support, newsgroups, Applications Engineers and confirms/tracks specific issues

· Support beta programs / QA driven customer events, including mass testing efforts such as test fest

Job Requirements:

• Degree in Computer Science, Computer Engineering, Information Technology or related discipline
• Knowledge of Telco Customer Care or Billing and CRM system would be an added advantage
• Experience in object-oriented programming language (e.g., Java/C++/C#) and scripting languages
• Experience in developing automation framework
• Agile/Scrum experience in delivering production-quality software releases
• Experience with Test Complete or any object-oriented test automation framework
• Familiarity with Software Delivery Life Cycle (SDLC) and have undergone at least one complete lifecycle of a medium- to large-scale application development project involving vendors, in-house IT teams and business users.
• Strong analytical ability over business and technical issues
• 4+ Years of QA experience including:
  -Testing web bases and client-server applications
  -Producing test plans and test cases
  -Manual testing and use of associated testing tools

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: [email protected]

CEI Reg No: R1104584

EA Licence No: 99C4599

Company Registration Number: 199601303W

What you'll do:

As a Credit Loan Operations Analyst, your role will be pivotal in managing the full spectrum of credit operations within the organisation. You will be entrusted with the responsibility of executing comprehensive credit operations processes from underwriting to documentation and monitoring. Your expertise will also extend to managing various loan operations activities. Collaborating with internal stakeholders will form a significant part of your role as you work towards ensuring timely processing of credit and loans transactions. Monitoring credit exposures and identifying potential risks wi

Your commitment to compliance will be crucial in adhering to regulatory requirements related to credit and loans operations. Furthermore, your ability to drive process improvements will contribute significantly towards enhancing operational efficiency.

• Execute end-to-end credit operations processes including underwriting, documentation, and monitoring.
• Manage loan operations activities such as loan booking, disbursement, repayment processing, fee collection and collateral management.
• Collaborate with internal stakeholders including relationship managers, risk management, compliance, and legal teams to ensure timely and accurate processing of credit and loans transactions.
• Monitor credit exposures, loan portfolios, and trade finance transactions to identify potential risks and implement appropriate risk mitigation strategies.
• Ensure compliance with regulatory requirements, internal policies, and procedures related to credit and loans operations.
• Provide coverage and support to other team members where necessary.
• Drive process improvements and automation initiatives to enhance efficiency and effectiveness in credit and loans operations.
• Handle governance related activities such as start of day and end of day checking, monitoring and reporting.

What you bring:

As the ideal candidate for the Credit Loan Operations Analyst role, you bring a wealth of experience in banking operations, specifically in Credit and Loans Operations. Your strong understanding of credit risk management principles, loan documentation and processes will be key to your success in this role. Your excellent communication and interpersonal skills will enable you to collaborate effectively with cross-functional teams. Your ability to plan, prioritize work efficiently, manage time effectively, and pay exceptional attention to detail will be highly valued. Your proficiency in using banking systems and Microsoft Office suite will be beneficial, as will your knowledge in LIQ system. Your excellent analytical, problem-solving skills will be crucial in this fast-paced environment. A proven track record of process improvement and project management initiatives will further underscore your suitability for this role.

• Bachelor’s degree or higher with at least 5 years’ working experience in banking operations with a focus on Credit and Loans Operations.
• Strong understanding of credit risk management principles, loan documentation and processes.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Ability to plan, prioritize work efficiently, manage time effectively, and pay exceptional attention to detail.
• Proficiency in using banking systems and Microsoft Office suite. Knowledge in LIQ system is beneficial.
• Excellent analytical, problem-solving skills with the ability to work effectively under pressure.
• Proven track record of process improvement and project management initiatives.
• Good understanding and knowledge of OFAC/Anti-boycott/Anti-Money Laundering/High Risks Transaction.
• Sound knowledge of regulatory requirements and industry best practices in credit and loans operations.

What sets this company apart:

Our client is a leading global bank that prides itself on its commitment to providing high-quality services to its customers. They are known for their inclusive work culture that values diversity and promotes professional growth. They offer a supportive work environment where innovation is encouraged, and employees are empowered to make a difference.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Job Responsible

• Conducting vulnerability testing and risk analyses to assess security and performing internal and external security audits.
• Analyzing security breaches to identify the cause and to update incidence responses and disaster recovery plans.
• Keeping the security systems up to date.
• Monitoring security access and maintaining the relevant data.
• Writing and report by providing insights on the efficacy of the current security policies, incident responses, disaster recovery plans, and other security-related information.
• Assisting with the creation of updates and training programs to secure the network and train the employees.

Job Requirement:

- Relevant Cybersecurity certificate

- 3 to 5 years work experice in resolve L2/L3

- Good anticipation, analytical and problem solvi

Job Duties & responsibilities

• Strong involvement in the full system development life cycle (SDLC) by performing research/ analysis, providing functional specifications/ design, developing modules, performing unit testing, system integration testing / user acceptance testing, implementing modules, providing post implementation support.
• Provides first level support for FX applications and BAUs.
• Involved and participate in Regional Disaster Recovery (RDR) Exercise
• Maintains proper documentation for all projects and issues handled
• Contributes to team effort by accomplishing related task/s which may be assigned to him/ her.

Required Experience

• Candidate should have min 6 years of technical skills in AS400, Open System, Control-M skillset.
• Experience in Treasury Systems (FX Trading Platforms/Margin Trading/Bullion and Futures)
• Knowledgeable in routers, handlers, data queues
• Experience in ClearCase, ClearQuest, JIRA, Aldon.
• Prefer those with financial/banking experience
• Works independently, anticipates and handles critical situations
• Has a strong communication and interpersonal skills.
• Shift work is required

As Assistant Care Coordinator, Primary Care Partnerships in RHS Office, you are responsible for the following areas:

Job Responsibilities

• Responsible for the coordination of care of residents under the care of the General Practitioners (GPs) and Nurse Practitioner (NP).
• Support GPs on primary care initiatives and/or Primary Care Network (PCN) related matters.
• Data entry into database including tracking and coordination to ensure that patients follow the care plan for preventive and chronic diseases as laid out by the GPs and NP.
• Participate in committees or projects to improve care processes related to preventive care or chronic disease management.
• Promote health screening and wellness to the patients through care planning and coordination of care in the community.
• Provide health coaching to PCN patients and work closely with PCN GPs to improve clinical outcome.
• Coordinate social and community referrals eg. Active ageing centre AACs, IRMS services, etc.
• Provide support in quality improvement projects.
• Perform any other administrative duties as assigned by supervisors.

Job Requirements

• Possess a Diploma (Preferably in Health or Social related)
• At least 1 – 2 years of relevant work experience (Fresh Graduate are welcome to apply)
• Strong communication and personal engagement capabilities of older adult in the community
• Able to multi-task and work independently and as a team
• Strong organisational, coordination, interpersonal and communication skills
• Able to respond to common inquiries or complaints from doctors, staff and patients
• Proficient in Microsoft Office
• Able to converse in local languages and dialects is preferred.

Job Description:

As an Assistant Care Coordinator in CareHub, you will be required to:

· Provide case management via a coordinated process of care planning and coordination, conduct regular phone call follow up and telehealth monitoring under the supervision of a Care Coordinator.

· Work with the Care Coordinators and nurses to develop and manage care for the patients or residents in the community.

· Act as a health coach and provide health screening for the residents in the community and health post.

Requirements:

· Diploma in the following discipline is preferred. (Diploma in Health Management and Promotion, Diploma in Community Development, Diploma in Social Science in Gerontology [GEM])

· Prior relevant work experience will be an advantage. Fresh graduates are welcome to apply

· Good knowledge of various community services and support in the community setting will be an advantage

· Able to work as a team

· Strong organisational, coordination, interpersonal and communication skills

· Proficient in computer skills and Microsoft Office

· Able to converse in local languages is preferred.

· Able to work on weekend (on a rotation basis)

Job Responsibilities

• Support in outreach and engagement strategy and implementation to sign up to Health Together and encourage enrolment to primary care

• Engage internal and community stakeholders e.g. grassroots organisations and social service agencies with operations team to reach out to the residents

• Plan & execute engagement events to promote health programs to residents

• Support in planning & implementing Healthier SG engagement initiatives

• Understand the needs of the residents through outreach and feedback to planning and operations team

• Carry out projects/assignments as and when assigned

Job Requirements

• Bachelor degree in Business or any health related discipline

• Minimum 4 years of working experience, preferably in healthcare or events planning.

• Excellent written and verbal communication skill

• Event planning and execution skill

• Project Management

• Account Management

• IT savvy and good Microsoft office skills

• Resourcefulness in problem solving resilient in overcoming challenges

• Able to multi-task and work under tight timelines

• Good analytical and organization skills

• Attention to detail

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to support the smooth operations and administration of CareHub. Your exceptional organizational skills, discretion, and ability to handle complex tasks will be instrumental in ensuring operation success. You will be instrumental in supporting the monitoring of CareHub’s key performance indicators (KPIs) and ensuring that CareHub’s service standards are met to deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion to continuously support our call centre officers to obtain and maintain competency in managing resident and partners’ queries within KPIs and standards. You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

Roles and Responsibilities include but not limited to:

1. Knowledge champion: Part of the first line which Call Centre Officers can approach for complex queries and clarification on CareHub’s workflows.
2. Curate and review knowledge based on cases and upcoming initiatives in a timely manner with proper documentation and tracking of when and which articles are due for review. This involves the creation, review and upload of articles to ensure a relevant knowledge management system to support the Call Centre Officers.
3. Support the training and refresher of CareHub team for new and existing staff. For example, being one of CareHub trainer to the creation and implementation of knowledge quizzes and competency refresher sessions.
4. Conduct audits on call and email cases to ensure standards are met with proper documentation and basic visualization charts to support high-level reporting to management.
5. Support in the identification of training and service gaps through analysis of call centre’s data and collaborate with team to implement initiatives to close gaps.
6. Troubleshoot basic IT issues and escalate complex IT incidents to the appropriate parties in accordance with workflow / protocol and follow-through till resolution.
7. Coordinate and facilitate staff training programs and workshops, ensuring proper documentation and tracking of training activities and budget.
8. Support in the manpower planning and scheduling to ensure there is sufficient manpower helming the CareHub’s hotline and email.
9. Asset management which includes the update and maintenance of asset record on a regular basis.
10. Support procurement activities by researching and identifying potential suppliers. You will be responsible for requesting and reviewing price quotations, negotiating terms, and making purchase recommendations. Your role will also involve maintaining inventory records and ensuring the timely delivery of goods and services.
11. Play a vital role in the on-boarding process of new employees, handling administrative tasks such as coordinating paperwork, updating and coordination of the training plan and schedule, updating email distribution lists, setting up workstations, and providing necessary resources. Additionally, you will be responsible for managing off-boarding activities, including the collection of company assets, conducting exit interviews, and updating relevant records.
12. Collaborate with other departments to support the operations and administration of CareHub eg. work with the finance department to track and monitor budgetary expenditures.
13. Coordinate and schedule meetings which will involve the booking of rooms, arranging necessary equipment, and ensuring all logistical aspects are well-organized.
14. Undertake additional administrative tasks as required. These may include data entry, filing, and providing general office support. You will also have the opportunity to support other departments with various projects and initiatives on an as-needed basis.

Qualification Required and Area of Discipline

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in training and audit related roles in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends
• Note: Current working location is in the West.

Withersworldwide

Job title: IT Support Analyst

Reports to: Regional IT Service Desk Manager/Head of IT Service Delivery

Location: Singapore

Join a dynamic and fast-growing employment practice that is well-regarded by clients and has gained a foothold in all legal directories in recent years. We service top-tier clients including family offices, Fortune 500 companies, financial institutions, cutting edge start-ups, and individuals including founders, C-suite executives and executives. The nature of the work that we do is complex, high-value and challenging, and we offer strategic, commercial and pragmatic solutions to clients. In so doing, we test the frontiers of employment law, the tripartite landscape, and good practice.

About Withers KhattarWong LLP

Withers KhattarWong LLP is amongst the largest international law firms in Singapore. We are a fully integrated global law firm with lawyers located across five continents in 18 offices.

Our broad global platform allows us to guide clients through the legal challenges inherent in the ever-changing international landscape.

Internationally, we have made a reputation for ourselves as the leading law firm for private capital; our clients include public and private companies founded by successful families, MNCs, financial institutions, international brands, family offices and HNWIs, charities and not-for-profit organisations, amongst others. We pride ourselves on our integral role in helping our clients achieve success.

What are we looking for?

We are looking for an experienced, technical and personable IT Support Analyst to support to all users within the APAC offices.

The ideal candidate will be able to empathise, adapt and have excellent analytical troubleshooting skills with the ability to resolve problems methodically and logically. You will inspire confidence and be an excellent communicator at all levels, capable of dealing with people in a calm, effective and efficient manner. The ideal candidate will have experience working in a professional services environment, ideally in a law firm.

Areas of focus and responsibilities

• Perform technical support functions via phone, remote connection and desk side visits
• Log calls in the Service Desk management tool to ensure incidents and requests are managed in a timely manner and escalated using the correct procedures. Close calls when a satisfactory resolution has been achieved
• Correctly diagnose software and hardware faults and liaise with 3rd party engineers. Incidents should be carried out within reasonable time scales and monitored to resolution
• Identify major support incidents and liaise with support teams, following the Major Incident process
• Build and support laptops, desktops, printers and remote devices such as iPhones
• Inform the Regional IT Service Desk Manager of any escalating support issues in order that they may be resolved within reasonable time scales
• Assist with user account management and administration i.e. new hires/leavers etc
• Administer IT asset inventories, ensuring records are kept fully up to date
• Produce and maintain technical documentation and articles for the knowledge base
• Participate in IT projects, implementation and roll outs as required

This list of duties and responsibilities is not exhaustive. It is intended to describe the general content of, and requirements for the performance of this job, and as such, the role may also include the undertaking of additional tasks as required.

Technical skills and qualifications

• Minimum 3-4 years' experience in a law firm or similar/professional environment
• Graduate or equivalent in a numerate subject
• Technical knowledge of supporting Windows 10 Professional in a networked environment
• Experience of working in a Microsoft Active Directory and Exchange environment
• Detailed knowledge of the Microsoft Office 365 suite including installing, configuring and support within a network environment
• Understanding of networking technologies (wired and wireless)
• Knowledge of remote working technologies – Citrix, VPN and DUO 2 factor Administration
• Mobile phone (iPhone) support and administration using MDM (Airwatch)
• Experience supporting VDI environments
• PC and Laptop configuration
• Configuration, analysis and diagnostics of PC, Printer and Laptop faults. Familiarity with HP PC hardware, Lenovo / HP Laptops, HP Laser printers and Canon multifunction devices
• Experienced supporting Video Conferencing Systems and Solutions
• Document Management System – iManage or similar
• Professional Services specific applications – Laser forms, Elite and InterAction
• Time Management/Recording – Elite 3E or similar - desired but not essential
• Being ITIL V3/V4 certified is desirable

Personal qualities and approach

• Service oriented and collaborative approach. Able to work with a wide variety of users both technical and non-technical.
• Inspires confidence that issues raised will be resolved and stakeholder's expectations are effectively managed.
• Excellent communicator at all levels. Empathises with user frustrations; capable of dealing with people in a calm, professional and effective manner
• Excellent analytical troubleshooting skills with the ability to resolve problems methodically and logically
• Strong written communication skills with a high standard of user training documentation and technical procedure writing skills
• Enthusiastic and approachable
• Must possess good problem-solving skills and a calm and focused attitude.
• Must be a pro-active, team player but have the ability to work and focus on tasks independently of others. The individual will be required to manage major service outages and incidents in a calm, methodical and professional manner.

The Essentials

• Monday to Friday, 35 hour week, working a shift rotating between the hours of 8:00am to 6:30pm. Flexibility is a must as shift coverage, out of hours support and occasional overtime during projects and rollouts is a requirement of the role
• 12 week probation period, 4 week notice period

About Withersworldwide

A law firm focused on people and collaboration

For the past 125 years, Withers has supported some of the world's most remarkable people and organisations at defining moments in their lives.

We are the only international law firm focused on successful individuals and private capital, working closely with founders, investors and family offices. We also advise governments, charities, global brands and start-ups of all shapes and sizes.

Many of our clients are shaping the future and creating solutions to tackle many of the world's problems. It makes for a fascinating and challenging practice. Our role is to get to know each individual client, find out where they want to be, and help them to get there – whether they are building a business, looking after their family, involved in a complex dispute or protecting their finances for the future.

To meet their unique needs we are exceptionally collaborative, working together across teams and time zones.

We are agile, focusing on strategy rather than rigid ideas and traditional hierarchy. It is a truly flexible working culture that puts people first.

Join us to be part of a team that is always looking to the future. Where initiative, big ideas and bold moves are always encouraged. Where you can truly be yourself.

Information for Recruitment Agencies

Withersworldwide endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, Withersworldwide operates a preferred supplier list and will not be accepting unsolicited applications from non-PSL agencies for this role.

Equal Opportunities Employment Statement

It is the policy of Withersworldwide to provide equal opportunities for all employees in relation to recruitment, training and promotion. Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality and ethnic and national origin), religion or belief, sex or sexual orientation.