Associate Medical Laboratory Technologists (AMLT) are responsible for the daily operations of the laboratory which include phlebotomy, electrocardiogram, spirometry and clinical laboratory work.

Responsibilities

• Perform daily operations of the laboratory
• Perform all procedures in accordance with laboratory standard operating procedures (SOPs)
• Perform phlebotomy, Electrocardiogram (ECG) and spirometry in an accurate, efficient and professional way.
• Perform Point of Care Testing (e.g. Prothrombin Time, glucose) and clinical laboratory tests such as urinalysis (e.g. Urine FEME, dipstick, pregnancy), haematology (e.g. full blood count, peripheral blood film, erythrocyte sedimentation rate, prothrombin time), biochemistry (e.g. HbA1c, neonate bilirubin), microscopy examination (e.g. fungal smear, high vaginal swab) independently.
• Ensure specimen identification, processing and storage of test specimens are in consistent with good laboratory practices
• Perform and verify quality control for all analysers prior to patients sampling
• Use of Laboratory Information System (LIS) to perform functions such as result entry, result validation and tracking for outstanding tests
• Ensure all test results provided for clinicians are accurate and reliable
• Ensure analysers/equipment are functioning properly and are well maintained.
• Notify medical technologist/lab in charge when instrument malfunction and make arrangements with BME or instrument vendor to service the instrument
• Notify inventory person in charge when reagents and stocks supplies run low.
• Perform and record internal and external quality controls and calibrations. Troubleshoot outliers in accordance to work instructions.
• Ensure ‘critical value’ are reported to the relevant personnel within 30 minutes
• Ensure daily maintenance and QC records are up to date.
• Ensure compliance to hand hygiene, workplace safety, International Patient Safety Goals (IPSG) and International Standardization of Organizations (ISO) and other applicable regulatory and accreditation requirements of the laboratory.
• Provide prompt and courteous service in person or over telecommunication to all external and internal customers (e.g patients, doctors, service providers, colleagues).
• Report adverse incidents and all workflow anomaly to supervisor
• Observe strict NUHS personal data protection act and observe internet/intranet cybersecurity guidelines.
• Perform other functions as delegated by supervisor and/or lead laboratory

Requirements

• Recognized Diploma in Biomedical Science, Clinical Laboratory Science or other relevant fields
• At least 1-3 years of experience in laboratory environment and/or relevant experience in phlebotomy preferred
• Good verbal and written communication skills
• Ability to communicate in vernacular languages are an added advantage
• Ability to multi-task and work in a fast-paced environment
• Team player with good interpersonal skills

Job description

The National University Health System Virtual Care Centre (NUHS VCC) is an initiative where trained personnel provides tele-triage to patients and/or their caregivers. VCC will either provide advice and resolve the clinical question or escalate to the VCC clinician where appropriate. To facilitate the development and evaluation of VCC at NUHS a research team has been established. This team is now looking for a research assistant/associate with experience of conducting research projects to join the group. The successful candidate will support research fellow on the evaluation of VCC.

Primary Responsibilities

1. Assist in designing and implementing research-related tasks.
2. Assist in recruiting and coordinating research participants
3. Help with data entry, cleaning, and management
4. Assist in collecting and analysing data from various sources
5. Conduct literature reviews and summarize findings
6. Assist in developing research papers, reports, and presentations
7. Maintain accurate and organized records of research data and findings

Secondary Duties

1. Attend VCC-related meetings
2. Collaborate with the research team to achieve project goals
3. Assume additional responsibilities as assigned by the reporting officer/HOD.

Job Requirements

1. Master and/or Bachelor's degree in a relevant field (e.g. social sciences, psychology, biology)
2. Minimum 2-4 years of experience in hospital research is a plus.
3. Ability to work independently, and communicate effectively in English, both verbally and written.
4. Experience of applying for ethical review would be an advantage
5. Ability to maintain confidentiality and adhere to ethical research standard.
6. Driven and motivated, with potential to achieve research excellence.
7. Ability to generate experimental results leading to high impact publications.
8. Multi-lingual preferable

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

As a Patient Service Associate in our Urgent Care Centre (UCC), you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Handle admission and discharge processes, which includes financial counselling, payment, monitoring of bed request status, ensure proper registration of personal records of patients without compromising any data and safety breaches.
• Making internal and external appointments for patients as per ordered by doctors.
• Ensure UCC’s operational and procedural area readiness based on desired service standards.
• Provide basic financial counselling to patient and next-of-kin when requested.
• Attend to any patient and next-of-kin enquiries.
• Provide chaperone assistance to doctors/nurses.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (morning, afternoon and midnight).
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading

Business Development Manager

Working Location: 80 Marine Parade Road, #12-02 Parkway Parade, 449269

Working hours: Mon-Fri 8:30 am to 6:00 pm

Description:

As a Hunter Sales Executive / Business Development Executive, you will be responsible for driving new business opportunities and expanding our client base. You will focus on identifying and closing new business deals, establishing strong relationships with potential clients, and achieving sales targets. This role requires a proactive and self-motivated individual who thrives in a fast-paced and competitive environment.

Key Responsibilities:

• Identify and target new business opportunities through research, networking, and prospecting.
• Develop and maintain a robust pipeline of potential clients.
• Conduct sales presentations and product demonstrations to potential clients.
• Negotiate and close sales deals to meet or exceed sales targets.
• Build and maintain strong relationships with key decision-makers and stakeholders.
• Collaborate with internal teams to ensure seamless onboarding and delivery of products/services to new clients.
• Stay updated on industry trends, market conditions, and competitor activities.
• Prepare and deliver accurate sales reports, forecasts, and market analysis to management.

Requirements:

• Diploma and above in Business Management, or in a relevant discipline.
• Minimum 2 years of experience in a similar position.
• Proven track record of success in a sales role (With an existing client base), preferably within the freight forwarding / customs brokerage industry.
• Proficiency in using CRM software and other sales tools.
• Willingness to travel as needed.
• Added advantage of familiarity with Ocean, Air, Contract Logistics.
• Salary package will be commensurate based on experience and skill set (Basic & Commission).
• Based on experience, the ideal candidate may be considered for a higher position.

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient with the ability to work independently and in a team
• Ability to multi-task and work in a fast-paced environment
• Good writing, interpersonal and communication skills
• Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)

Radiographer is responsible for the providing prompt diagnostic imaging services to the patient, ensuring patient safety and proper care of equipment. Assist Centre In-charge/ Senior or Principal Radiographer to guide and supervise junior and student radiographers when required.

Job Responsibilities:

• Perform general radiographic examinations and/or at least one of the area of specialty including mammography and/or ultrasound and/or Bone Mineral Densitometry.
• Responsible for the safety and welfare of the patient.
• Maintain a clean and safe environment; adhere to safe work practices especially in radiation safety and infection control.
• Ensure proper usage and care for all equipment at the specific diagnostic centre.
• Perform other administrative duties or ad-hoc quality departmental projects/activities as assigned by the reporting officer/ Lead Radiographer
• Apply the ALARA principle for all procedures.
• Responsible for general housekeeping of the allocated diagnostic centre.
• Render prompt and courteous service delivery to external and internal customers.
• Ensure efficient running and operations of their area of responsibility.
• Assist the Radiographer-In-Charge / Senior or Principal Radiographer to ensure quality control procedures are performed diligently.
• Ensure AHPC certification is achieved after one / two years depending on qualification(s).

Job Requirements:

Required Skills and Experience
• Recognized degree in Diagnostic Radiography.
• Professional Licence: R1 license with Centre for Radiation Protection and Nuclear Sciences, National Environment Agency.
• Timely update and renewal of RI license.
• Registration with Allied Health Professions Council.
• Excellent written and verbal communication skills.
• Strong organisational skills and able to multi-task in a fast-paced environment.
• Participate in continuous medical education and quality assurance programs as directed by Radiographer In-charge / Senior or Principal Radiographer.
• Complete all assigned tasks in an organized and timely manner.
• Service orientated and customer focused. Have a compassionate, caring and friendly attitude.
• Able to work in a fast-paced environment and under pressure.
• Effective communications and coaching skills.
• Good team player.

Preferred Skills and Experience
• Mammography and ultrasound experience preferred.
• Ability to communicate in vernacular languages
• Knowledge of basic programming and advanced applications of MS Word, Excel and PowerPoint will be an added advantage.
• Knowledge of NGEMR, Epic usage and RISPACS would be an additional advantage.

(Please note that the working hours is on 5.5 days' work week)

You will support your Reporting Officer in the following areas related to HQ Operations: Critical / Strategic Operations, project planning and implementation of new initiatives

Responsibilities

Critical / Strategic Operations

• Assist to plan and drive Critical / Strategic operations at HQ.
• Assist to plan, drive and implement all required Diagnostic services for new and redeveloped polyclinics
• Assist the co-chairs of the Critical / Strategic Operations work groups to deliver the respective KPIs
• Coordinate and liaise with IT departments to operationalise the implementation of whole of business unit's initiatives, projects and work plans
• To ensure key performance indicators are met within the stipulated timeline.

Project Planning

• Developing project plans, including defining project scope, goals, and deliverables.
• Resource Management: Liaise on resources, including personnel, time, and budget, to ensure project success.
• Risk Management: Identifying and mitigating potential risks that could impact project timelines and deliverables.
• Stakeholder Communication: Engaging with stakeholders to ensure alignment on project objectives and progress.
• Quality Management: Ensuring that project deliverables meet quality standards and adhere to project requirements.
• Project Monitoring and Control: Tracking project progress, identifying variances, and implementing corrective actions as needed.
• Budgeting and Resource Allocation: Estimating project costs, creating a budget, allocate sufficient people to the work required
• To ensure project deliverables are met within the time frame.

Requirements

• Candidates should have 3-5 years of relevant working experience preferably in healthcare sector, with strong operations management leadership including areas in performance monitoring, process improvement, project management and implementation.
• At least 3 years of working experience in a combination of operations management and project management. Experience in start-up of new healthcare facility will be most relevant
• Possess strong leadership and people management skills,
• Resourceful, strong in decision making, problem solving and communication skills
• Experience in operations in healthcare sector and/or IT industry will be an added advantage
• Excellent organisation skills, able to prioritize tasks and time efficiently, work under pressure to meet deadlines
• Good verbal and written communication skills.
• IT skills proficiency in MS Project, Excel, Visio, Power BI and other software will be an added advantage

Overview*

Reporting to the Assistant Director, Ambulatory Operations, you will be responsible for facilitating and coordinating the management of medical specialty or departments. Key responsibilities include facilitating planning and development of clinical services, coordination in operational processes of the specialty/departments and areas assigned; and implementation of strategies and services with Clinical leads and/or HODs. The incumbent is specifically responsible for Dialysis Centre, Inpatient and Outpatient Peritoneal Dialysis services under Renal/Nephrology Departments.

Job Responsibilities*

You will be responsible for the following

Ensure department’s operational readiness

• Ensure adequate resources are provided for clinical services to perform to the expectations of patients and in alignment with Hospital’s business and financial objectives.
• Establish and update SOPs, downtime protocols and workflows in all areas of work related to renal services
• Troubleshoot and resolve operational, IT and administrative errors or issues
• Ensure department work with relevant stakeholders to manage customers’ feedback timely
• Prepare and participate in MACG’s pre-MOH inspection and MOH inspections/audits.
• Drive annual workplan and budgetary planning with multi-disciplinary team

Identify opportunities to implement or facilitate strategies with Clinical Services Director and Clinical Leads to achieve mission of the Hospital

• To drive and lead discussions, open communications and teamwork across multi-disciplinary teams
• Provide guidance and directions in management, planning, coordinating and executing strategies and workplans.
• Timely and successful implementation of new services/workflows and improvement initiatives in department.
• Participate in discussions and campus planning for new Integrated General Hospital (IGH) campus

Administration of relevant renal programmes and initiatives

• Provide renal counselling and case management for early and advanced chronic kidney disease (CKD) patients
• Coordinate with MSWs to facilitate subsidy application for patients who need financial assistance
• Facilitate interim haemodialysis (HD) placement at external Dialysis Centre (DC) by working with external DC, patients/caregivers and MSWs
• Oversee Peritoneal Dialysis (PD) claims for newly initiated PD patients.

Staff Management

• To orientate and induct new staff in department
• Facilitate staff in developing relevant skillsets and competencies; and maximize their potential in their respective area of work
• To keep competency checklist updated
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Requirements*

• 3 to 5 years of working experience in healthcare or service industry preferred.
• Degree in any discipline
• Strong communication, problem solving, presentation, negotiation and interpersonal skill
• Strong team-player, good analytical and organization skills
• Ability to multi-task and work under tight timelines
• Independent worker, with strong initiative and self-motivation.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.
• Embrace continuous improvements, innovation and changes.
• Proficient in SAP and MS Office applications such as Words, Excel and Power Point

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply

Reporting to the Chief Human Resource Officer, you will partner leadership and line managers to provide guidance and solutions in day-to-day people matters and in achieving the long-term goals and objectives of NUHS, Alexandra Hospital and Human Resources. You will also be responsible to lead and develop strategies that strengthen employee-employer relationships, foster a strong organizational culture, and create a healthy work environment based on mutual respect, trust, and appreciation

Job Responsibilities

You will be responsible for the following:

Business Support

• Build relationship with stakeholders as a trusted HR partner through thoughtful HR solutions to the business needs. Coach and develop the business leadership team to drive positive changes in people management, and advise on manpower strategies and solutions.
• Provide professional advice on the interpretation of HR policies and procedures, employment legislation, performance management, manpower planning, recruitment and rewards strategies.
• Work with Centre of Excellence and relevant key stakeholders in the delivery of key HR projects and initiatives.
• Drive people engagement, build morale, improve workplace relationships and boost productivity and retention. Performance and Development
• Partner with leaders for identification of successors and talents for business-critical roles and organization's talent profiles.
• Facilitate performance moderation and discussions with leadership. Workplace Relations
• Lead in AH Industrial Relations and Employee Relations matters and develop a positive working relationship with the union.
• Guide senior leaders and HR team members in handling complex performance and disciplinary matters.
• Lead and undertake complex investigations when required, collaborating with legal and other teams as necessary.
• Guide peers and team members in conflict resolutions and grievance handling processes.
• Facilitate negotiation, conflict resolution, and grievance meetings with stakeholders to achieve mutually agreed outcomes.

Requirements

• Bachelor Degree from an established university in Human Resource or Business Management related discipline.
• Minimum 15 years of HR experience.
• Strong collaborative and interpersonal skills to engage staff of all levels.
• Strong leadership capability, people developer.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Job duties:

• Giving market analysis and trends relating to renewable energy practices
• Supporting organization to understand its own carbon footprint
• Assessing organization current practice complies with sustainability policies and meeting government environmental regulatory requirements and industry standards
• Managing relevant documentation including permits and reporting
• Research and analysis on renewable energy/sustainability trends
• Dealing with reports and presentations on findings, analysis, recommendation

Requirement:

• Diploma/degree in renewable energy or related field
• Experience in database management & data analysis
• Understanding environmental performance tracking mechanism

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

AlwaysHired Pte Ltd

Reg No: R1441412

EA: 24C2293

*Seeking for a Risk Analyst/Middle Officer who has minimum 3 years of Risk or Product Control or Trade control or Middle office experience in Commodities industry*

THE COMPANY

This commodity brand excites the industry with their firm and steady leadership. As they embark on their exciting growth strategy, the company seeks for Risk Analyst/Middle Officer to be part of their team.

JOB RESPONSIBILITIES

• Reconciliation of Profit and Loss statements (P/L)
• Prepare Risk reporting and position reporting
• Data entry into the system
• Ensure risk exposures of the company is within stipulated limits
• Work closely with other business stakeholders

JOB REQUIREMENTS

• Masters in Business Studies/Finance/Banking/Economics Commerce/ or any other relevant education
• Minimum 3 years of Risk or Product Control or Trade control or Middle Office experience in Commodities industry
• Independent, organized, highly analytical and proactive

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job opportunities, please refer to our website https://resolutehunter.com

EA Licence 18C9105

EA Reg R1105305

Job Description:

• Perform the engineering requirements analysis.
• Provides required technical documentation.
• Design Documents (Preliminary, Final).
• Statement of Works for suppliers and external contractors.
• Input/output requirement for Interfaces Management.
• Input for specialty engineering: RAMS, EMC/EMI, Cyber-Security.
• Input for Installation Management.
• Operation and Maintenance documentation.
• Training material.
• Assists the bid team to scope and cost engineering work packages.
• Work with contractors to produce costing, ensure that they deliver on time.\
• Reports and follow-up the KPIs for the sub-system.
• Participate to progress meetings.
• Analyses and Correct the Problem Changes Requests.

Requirements:

QUALIFICATIONS:

• Tertiary qualification in Computer Science, Information Technology, Electronics Engineering or related discipline (essential)
• Higher degree qualifications are desirable.
• Demonstrated engineering competencies required for qualification to INCOSE CSEP (or equivalent, or ASEP) are highly desirable.

ESSENTIAL EXPERIENCE:

• Minimum of 5 years’ experience in an Engineering role.
• Able to decipher technical scope from high level requirements.
• Experience with Governmental and/or complex IT Projects.
• Strong oral and written communications skills.

DESIRABLE EXPERIENCE:

• Experience working on Security projects.
• Experience working within a Systems Engineering lifecycle.
• Membership of relevant professional organisation, e.g. INCOSE, Institution of Engineers Singapore, etc.

Description:

Main Tasks & Responsibilities :
The System Engineer is responsible for a sub-system along its lifecycle:
- Perform the engineering requirements analysis
- Provides required technical documentation:
• Design Documents (Preliminary, Final)
• Statement of Works for suppliers and external contractors
• Input/output requirement for Interfaces Management
• Input for specialty engineering: RAMS, EMC/EMI, Cyber-Security.
• Input for Installation Management
• Operation and Maintenance documentation
• Training material
- Assists the bid team to scope and cost engineering work packages
- Work with contractors to produce costing, ensure that they deliver on time
- Reports and follow-up the KPIs for the sub-system
- Participate to progress meetings
- Analyses and Correct the Problem Changes Requests

Pre-requisite :
QUALIFICATIONS
- Tertiary qualification in Computer Science, Information Technology, Electronics Engineering or related discipline (essential)
- Higher degree qualifications are desirable.
- Demonstrated engineering competencies required for qualification to INCOSE CSEP (or equivalent, or ASEP) are highly desirable.

ESSENTIAL EXPERIENCE
- Minimum of 5 years’ experience in an Engineering role
- Able to decipher technical scope from high level requirements
- Experience with Governmental and/or complex IT Projects
- Strong oral and written communications skills.

DESIRABLE EXPERIENCE
- Experience working on Security projects
- Experience working within a Systems Engineering lifecycle
- Membership of relevant professional organisation, e.g. INCOSE, Institution of Engineers Singapore, etc.

Responsibilities

• Participate in end-to-end projects for system implementation of MLS system

• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards

• Liaise with application teams across group and countries build the enhancements according to the technical solution plan

• Analyse user requirements and convert requirements to design document and other system documentation to capture key design decisions

• Plan technical deliverables, perform design and development works to meet project’s requirements within schedule

• Perform data mapping and process mapping with interfacing applications

• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

• Test, maintain and recommend software improvements to ensure strong functionality and optimization

• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

• Liaise with other application teams and business users to prepare test cases and test data prior to testing in UAT and Mock Run environment

• Manage project change request approval windows and deployment schedule

• Facilitate and provide technical and testing support before and after production deployment

• Liaise with other units across IT and Business in the organization

• Manage external vendors for project delivery within schedule

Requirements

Must Have

• At least 8 years of experience / knowledge in Application architecture and System Integration with combination of technologies such as Unix, Linux, Hadoop, Apache, Jboss. Maria database and NoSQL

• At least 8 years of CICD implementation experience from scratch with combination of technologies such GitHub, Gitlab, Bitbucket, Jenkins, Aldon, etc

• At least 8 years of network and security experience to resolve firewall connection issue, integration issue, implementing load balancing and disaster recovery needs

• At least 10 years of experience in developing Unix Shell Scripting, SQL, Java and Python from scratch

• At least 10 years of experience in application and database design and UI/UX design

• At least 8 years of experience in business analysis, data mapping and process mapping

• At least 8 years of experience in Production Support Management, Incident and Problem Management

• Knowledge in networking, firewall, data migration, password encryption, SSO integration, and disaster recovery planning and testing

• Ability to multitask effectively and handle large amounts of data

• Highly driven, pro-active and a strong team player

• Excellent interpersonal skills and written and verbal communication skills

System Architect:

Job Description Summary:

We are seeking a System Architect. The ideal candidate will possess a minimum of three years of experience in the design,

implementation, and management of systems. A strong background in systems, software, and networking is essential, along with proven expertise in preparing and managing tender processes.

Job Responsibilities:

• Lead collaborative discussion between various teams to determine system requirements and transform them into technical specifications.

• Consult with customers and their representatives in order to appropriately influence system architecture and design.

• Ensure that the proposed architecture and design will meet the customer's requirements.

• Ensure proposed software design meets all requirements of quality, security, modifiability, extensibility etc.

• Work with fellow team mates to develop user stories, functional specifications, and acceptance criteria.

• Create and maintain detailed documentations such as Software Requirements Traceability Matrix, Software Requirements Specifications, Software Design Document, Interface Design Document etc for system architecture and design workflows.

• Preparation and submission of tenders for new projects, including requirement analysis, solution design and cost estimation.

• Efficiently handle tender-related queries and offer technical support throughout the tender evaluation and negotiation phases.

• Experience working in a team-oriented and collaborative environment.

Required Qualifications & Experience:

Bachelor’s or Master’s degree in computer science, Engineering, Information Technology, or related fields.

A minimum of 3 years’ experience in System Architecture and Design.

Demonstrated expertise in systems engineering, software development and network infrastructure.

Strong analytical and problem-solving skills, capable of addressing complex technical issues.

Excellent Oral, Communication & liaison skills.

Good knowledge of UML and other modelling methods.

Experience on Software Architecture such as Micro-Services, N-Tier Architecture.

Experience using team collaboration tools(e.g., JIRA) will be added advantage.

Relevant certifications in System Architecture and Design will be beneficial

Job Requirements:

At least three to five years of experience in Linux and Windows server administration

In-depth knowledge of Linux: RedHat, CentOS, Debian, Amazon Linux, etc; Windows Server 2019

Experience with cloud services (AWS, Microsoft Azure)

Experience with Oracle, MySQL and MS SQL Server a plus

Experience with Java Apps and able to write API calls

Expert in Shell, Perl, Python scripting, automation tools like Ansible

Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP

Managing server virtualization technologies like VMWare, KVM or Microsoft Hyper-V

Additional Linux certifications (RHCT, RHCE, etc) and Microsoft certifications will be a bonus.

Job Responsibilities

• Proactively maintain and develop all Linux and Windows infrastructure technology to upkeep the services.
• Define and document best practices and support procedures on managing systems and services across all environments
• Proactively monitor system performance and capacity planning, support disaster recovery planning, testing, and execution
• Fault finding, analysis of logging information for reporting of performance exceptions
• Manage, coordinate, and implement software upgrades, hot fixes on servers, workstations, and network hardware
• Maintain and monitor all patch releases, design patch installation strategies, and maintain all systems according to NIST standardization.
• Identify and rectify any complex OS issues, ensure high availability and resiliency of production systems
• Handle the recovery and restoration of servers, provide technical assistance in system diagnostics, documentation, and errors.
• Collaborate with COTS (External) Support Team for scheduled system upgrade, troubleshooting and rectification
• Provide after-hours support for scheduled maintenance, infrastructure related emergencies as well as occasional weekend maintenance.

Key Responsibilities:

1) Part of a team who administer, manage and monitoring IT infrastructure on-premise and on-cloud, 8x5.

2) Capture workload including ad-hoc requests by properly logging tickets into types and categories.

3) Analyse IT assets, plan and implement necessary patches.

4) Monitor and manage IT back-up systems.

5) Be on rotation for After Office Hour and Weekend/PH standby/hotline.

Requirements:

1) Singaporean only.

2) VMWare (Must have), Nutanix Foundation or other Virtualization basic (Good to have)

3) Veeam Backup Admin

4) OS Admin Windows Server 2016 and above

5) OS Admin Linux RHEL and SUSE

6) AWS Cloud IaaS

7) Basic Network knowledge (Switches and Routers)

o Oversees system health, automation, and performance monitoring, as well as leading a team responsible for managing critical infrastructure and troubleshooting.

o System Administration:

§ Expertise in system administration of Windows and Linux servers, including system configuration, patching, performance tuning, and capacity planning.

§ Experience with AWS EC2 instances, S3 storage, and related cloud services, including autoscaling and backup.

o Cloud Infrastructure Management:

§ Deep understanding of AWS cloud infrastructure, including services like EC2, RDS, EBS, S3, Lambda, CloudWatch, and IAM.

§ Experience managing hybrid cloud environments, including integration between on-premises systems and cloud resources.

§ Knowledge of AWS-specific tools for monitoring and management, such as CloudWatch and AWS Systems Manager.

o Monitoring and Performance Management Tools:

§ Hands-on experience with system and application monitoring tools such as:

§ AWS CloudWatch, CloudTrail

o Incident Management and Troubleshooting:

§ Strong problem-solving and troubleshooting skills for both cloud and on-premises environments, including diagnosing performance bottlenecks, memory leaks, CPU spikes, and network issues.

o Log Management and Analysis:

§ Expertise in managing logs for audit, security, and performance purposes using tools such as AWS CloudWatch Logs

o Security and Compliance:

§ Knowledge of security best practices for system hardening, patching, and vulnerability management.

§ Familiarity with AWS security tools such as AWS Security Hub, AWS IAM, and Amazon Inspector.

o Skills requirements

§ AWS resource utilization analysis, capacity planning, and forecasting.

§ Proficiency in managing changes to systems with minimal disruption to operations, utilizing robust testing and deployment practices.

§ AWS Administration proficiency

§ Windows and Linux Administration proficiency

§ Patch and Vulnerability Management

§ Min 1-2 Years Exp

The scope of the System Support is as below:

1. Video analytic task creation, deletion, start and stop.

2. Algorithms full lifecycle management, including upgrading, versioning, training, dismission

and onboarding.

3. False detection case recognition e.g., video footages from incidents to validate the

algorithms false positive and false negative rate to trigger fine tuning.

4. Generate system performance report.

5. Other daily tasks assigned by CUSTOMER.

6. The System Support shall have experience in VA or similar project management.

7. Experience in VA system management or equivalent role.

8. Experience in deep learning/machine learning technologies, tools and development

frameworks in the field of video analytics, image processing, e.g. TensorFlow, Keras, Caffee,

Pytorch, Modeling etc.

9. Experience in video analytics algorithms developing. Knowledge and experience in

construction safety domain will be preferred.

10. Good understanding in software development and quick prototyping with C/C++/Java,

Docker, Kubernetes, or any AI language of choice.

11. Experience with source control such as GitHub.

Role Summary

The Project Manager in the cybersecurity team (SMEE) will be responsible for the

successful implementation of ICT infrastructure/ Cyber-security projects from contract

award to system commissioning and/or service support and maintenance.

He/She will lead an implementation team comprising engineers with different

technological and domain skills-set to ensure effective and efficient implementation

of projects to meet the contractual requirements. This includes to manage

stakeholders, internal project team, subcontractors/ vendors, time, budget, schedule

and risk management to deliver our commitments to our customers. In addition, he

will need to work with other functional groups such as finance, legal, PMO and

procurement as part of the project management processes.

Roles and Responsibilities

• Lead, plan and manage assigned projects within the business group, in

accordance with organizational and project goals, such as budget, timelines and

quality, to ensure successful achievement of project objectives and deliverables.

• Act as the single point of contact for entire scope of activities for the designated

account in the areas of Cyber Security System and Services, system infrastructure,

implementation, network architecture, security polies enhancement, security

patching and risk mitigation, security incidents/audits and as well operation

support and system maintenance

• Adapt and implement NEC project methodologies, processes, documentation

tools and measurements in relation to project management.

• Plan, coordinate and prepare implementation strategies to meet key project

milestones such as delivery, tests and payment milestones.

• Managing integration of various Cyber Security System components of the project

including hardware, software installation, testing, business process review,

redesign, application compatibility testing, data migration and data conversion

etc. Familiar with Cloud System Project and implementation, Cyber Forensic

software / package is an advantage.

• Create project specifications, schedules, planning, execution, operation as well as

securing of resource requirements.

• Overall coordination and management of cyber security related projects through

its whole project lifecycle and ensure that projects are delivered on time and fully

mee to the customer requirement and compliance to security standards and

policy.

• Provide progress updates on assigned tasks for all projects in the weekly project

meetings as well as technical guidance on operating procedures and new

projects.

• Ensure that projects performed are compliance with Government Cybersecurity

standard and to adhere to industry practice ISO quality standards and project

management’s model.

• Ensure all Service Requests and assigned projects’ tasks are completed as per

agreed schedules.

• Ensure that the Service Delivery is able to meet the Service Level Specification and

to ensure smooth running the system operation.

• Play an active supporting role in the development of project office within the

customer environment to achieve defined functions and capabilities.

• Reviewing project documentation to ensure that it meets customers requirement

and conforms to quality management process, standards and procedures to

minimise rework and system failures.

Project Team Management

• Oversee project team members to deliver project on schedule and cost while

meeting project requirements.

• Defining project resources, performance reviews and post implementation

evaluations

• Initiate, organise and attend project meetings and ensure project teams are kept

fully informed about project progress, tasks, action plan and deadlines.

• Work with team member to manage and resolve issues, risks, dependency, and

impediments that may impact on successful project delivery.

• Coordinate project team members to ensure that project progress is reported in

an accurate and timely manner to all stakeholders and project teams.

• Lead team members to ensure that all projects and products are delivered with

quality as a priority and that appropriate levels of testing and technical

governance is carried out in accordance with internal standards and contractual

requirements.

• To keep abreast of relevant technological developments in order to improve and

stay effective in the role for team members and key stakeholders.

Requirements:

• Bachelor Degree in Engineering (Computer / Telecommunication), Computer

Science / Information Technology or equivalent.

• At least 3 years of experience (as project manager or technical project manager)

and proficient in project management (Cloud System Environment) with proven

track record of completing multi-million dollar IT projects from contract award to

system commissioning within a technically complex and demanding environment.

• At least 3 years of IT outsourcing experience with proven ability to work in large

groups and managing multiple projects. Project Management experience in

Government IT Services Management is an added advantage.

• PMP / CITPM certification and/or Cyber Security Certification (e.g CISSP) or its

equivalent is preferred.

• Project management experience in a systems integrator/ services vendor

organization is an advantage.

• Experience in delivery of multiplatform technology base IT projects comprising

network infrastructure, security applications and appliances, database, systems

software (OS), security set up including policies, firewall, 2FA, encryption, CA,

IPS/IDS, and device management, is an advantage.

• Experience / Familiar with Cybersecurity Project implementation in Government

agency / State board would be added advantage.

• Able to work in a fast-paced environment with dynamic projects teams.

• Strong customer and team player with the ability to effectively lead and motivate

teams towards common objectives.

• A self-starter and able to work under pressure and tight schedule with positive and

proactive attitude to anticipate challenges and resolves issues.

• Strong competency and experience in managing and motivating multi-

disciplinary teams including vendor partners.

• Self-motivated, result-oriented, organized and ability to work independently with

priorities.

• Proficient with Microsoft Project or other project management reporting tools.

• Effective communications and presentation skills, both written and oral.

Intellimaticz Pte Ltd

Role: System Developer

Job Requisition Number: INGSLG001

Job Level: 6 – 9 Years of experience (L2)

Location: Singapore

Job Objectives:

1. To complete the mentioned projects successfully by the stipulated milestones

2. Improving system by handling fixes and enhancements

Key Responsibilities:

1. Successful implementation of COD projects with the above roles

2. Fixing and Improving COD system

3. Maintain updated documentation

Key Requirements:

1. Cobol and RPG programming proficiency

2. Analytical and design skill

3. Testing and debugging skill

4. Problem solving aptitude

5. Good communication skill

6. COD domain knowledge

7. Able to handle concurrent projects

Please forward your resume in MS word format to [email protected]

Please do not send a PDF Format Resume. Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

The scope of the System Manager is as below:

• Coordinate and manage algorithms fine tuning from training environment including training

material collection, annotation, image containerization and algorithms onboarding to CVAS.

• Benchmark setup for algorithms accuracy testing and commissioning.

• Responsible to build data pipelines for transforming data from CVAS into a format that can

be analysed and supported in customer 's data-related analytics.

• Daily operation on CVAS.

Minimum Qualification of the System Manager:

1. Experience in VA system management or equivalent role.

2. Experience in deep learning/machine learning technologies, tools and development

frameworks in the field of video analytics, image processing, e.g. TensorFlow, Keras, Caffee,

Pytorch, Modeling etc.

3. Experience in video analytics algorithms developing. Knowledge and experience in

construction safety domain will be preferred.

4. Good understanding in software development and quick prototyping with C/C++/Java,

Docker, Kubernetes, or any AI language of choice.

5. Experience with source control such as GitHub.

Main Tasks & Responsibilities :
The System Engineer is responsible for a sub-system along its lifecycle:
- Perform the engineering requirements analysis
- Provides required technical documentation:
• Design Documents (Preliminary, Final)
• Statement of Works for suppliers and external contractors
• Input/output requirement for Interfaces Management
• Input for specialty engineering: RAMS, EMC/EMI, Cyber-Security.
• Input for Installation Management
• Operation and Maintenance documentation
• Training material
- Assists the bid team to scope and cost engineering work packages
- Work with contractors to produce costing, ensure that they deliver on time
- Reports and follow-up the KPIs for the sub-system
- Participate to progress meetings
- Analyses and Correct the Problem Changes Requests

Pre-requisite :
QUALIFICATIONS
- Tertiary qualification in Computer Science, Information Technology, Electronics Engineering or related discipline (essential)
- Higher degree qualifications are desirable.
- Demonstrated engineering competencies required for qualification to INCOSE CSEP (or equivalent, or ASEP) are highly desirable.

ESSENTIAL EXPERIENCE
- Minimum of 5 years’ experience in an Engineering role
- Able to decipher technical scope from high level requirements
- Experience with Governmental and/or complex IT Projects
- Strong oral and written communications skills.

DESIRABLE EXPERIENCE
- Experience working on Security projects
- Experience working within a Systems Engineering lifecycle
- Membership of relevant professional organisation, e.g. INCOSE, Institution of Engineers Singapore, etc.

Overview

The system engineer is responsible for providing M365 related technical support to users through the analysis and resolution of technical incidents and service requests.

The role also required to be involved in all escalated customer issues where required to provide a positive business outcome. These will include but are not limited to: Major Incident Management, Problem and Change Management, Service Improvement, Process Improvements, customer relationship engagement, onboarding, reporting, Windows OS, Office 365 Applications, perform software/hardware installation, assist in maintaining EUC related technical documentations, as well as assist in EUC related projects which including but not limited to new customer onboarding/offboarding specifically on M365 related products.

Responsibilities

• Provide expertise and guidance on the potential use of all M365 applications.
• Support customers for M365 related applications including Exchange Online, MS Teams, Teams Telephony, OneDrive, Defender, Intune/Autopilot, Office Suite, SharePoint Online, and other M365 core services.
• Be an advocate and provide best practices for use of all M365 products.
• Provide technical support for online meetings ensuring a good video conference experience with the ability to manage different conferencing devices.
• Perform troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
• Perform administration tasks (Azure Active Directory) including user/group administration, security permissions, group policies, systems configuration, research event log warnings and errors, and resource monitoring.
• Interact with the service desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
• Develop and maintain product and/or service documentation and knowledge base articles.
• A strong passion in working with M365 technologies.
• Other duties may be delegated by the Manager or Team Lead from time to time.
• Deliver training for employees on using M365 applications articulating the technical capabilities in a non-technical manner.
• Be the escalation point from members of the IT team working the internal helpdesk system for M365 related issue.
• Good in Microsoft Power Platform and Microsoft Power Automate will be an added advantage.
• Support Windows OS, desktop/laptop related software & hardware when needed.
• Fulfill desktop/laptop related service requests including but not limited to cloning & deployment, software installation within the Service Level Agreement as and when required.
• Conduct hardware/software installations based on customer’s requirements and company specifications.
• Perform Root Cause Analysis (RCA) for End User Computing (EUC) related (including M365 related products) service problems as part of problem management.
• Perform remote support to end user’s PC as and when the user agreed.
• Liaise with support vendors for maintenance, support, or issues resolution.
• Work with Team Lead, team members & customers to achieve a high level of customer Satisfaction.
• Ensure that relevant updates and patches are applied accordingly to the desktop/laptop using endpoint management tools.
• Assist Team Lead in performing various desktop/laptop related projects including but not limited to PC Refresh, In-Place Upgrade, Security Patching, etc.

Requirements

• Degree/Diploma in Computer Science/IT.
• Minimum 3 to 5 years of working experience in Microsoft 365 Technologies.
• Experience in Microsoft Intune (Deploy of applications to Windows, IOS, and Android devices) is a must.
• Experience in supporting M365 user.
• Possess knowledge in IT networking to troubleshoot computer 1st level networking problems.
• Possess IT skills in MS Windows, M365, desktop hardware, and network environments.
• ITIL v4 and M365 Fundamentals certification is an added advantage.
• Strong organizational, interpersonal skills and customer-oriented.
• Excellent verbal and written communication skills.
• Independent and results oriented.
• Willing to work on a flexible schedule depending on business needs.
• Ability to work non-deskbound and flexibility to travel to multiple sites as and when required.
• Ability to work independently under pressure to meet project timelines with quality work.

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Training will be provided

Mon to Fri 9am to 6pm