Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.

• Performing system recovery if needed.

• Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior.

• Ensuring that the System runs according to contractual specifications after problem resolution.

• Providing advice on system / database performance monitoring and tuning.

• Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.

• Complete all Service Requested accordingly to SLA timeframe.

• Assisting the Customer in the verification, isolation and/or provision of a temporary work-around for the problem logged beyond 2nd Level Support Staff capability.

• Escalating unsolvable system problems and service request to the OEM/Vendor for technical support.

• Coordinating system development tasks to include design, integration and formal testing on the Change Request.

• Overseeing all transitions into production on the Change Request.

• Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.

• Creating and maintain programmatic and technical documentation to insure efficient planning and execution on the Change Request.

• Managing and document system configurations on the Change Request.

• Perform troubleshooting and resolve incident based on SLA.

• Generating the relevant administrative records and reports.

Job Descriptions:

• Conduct end-to-end recruitment, onboarding, employee exit management, performance management, and implement HR policies and procedures.
• Support monthly payroll processing, including attendance checking and overtime processing.
• Source and administer training needs, including sourcing, administration, and registration.
• Perform HR administration tasks such as data entry, filing, and preparation of employment contracts, letters, and other documentation.
• Conduct staff orientation and regular briefings on company policies and procedures.
• Process MOM work pass applications, renewals, and cancellations for foreign workers.
• Liaise with vendors regarding dormitory issues.
• Submit government-paid claims such as Maternity Leave, Childcare Leave, Paternity Leave, and other related claims.
• Handle company insurance matters and claims.
• Plan and organize employee welfare and engagement activities.
• Undertake any ad-hoc HR and admin activities as assigned by the HR Manager.

Job Requirements:

• Diploma or Degree in Human Resource Management, Administration, or Business Studies.
• Minimum 1-2 years of relevant experience.
• Experience in the construction industry.
• Familiarity with MOM regulations and HR practices.
• Good communication and interpersonal skills to coordinate between HR and other departments.
• Knowledge of Info-Tech system is an added advantage.
• Proficient in Microsoft Word and Excel.
• Understanding of the Employment Act and HRIS.

Mandatory Skills Windows
Preferred Skills Windows OS Support & Troubleshooting, Windows Active Directory knowledge
Brief Job Description
Scope of work requested for the services is to provide system support (level 1/2) to manage Government agency servers. It includes the following:

1. Incident Management
a. Monitoring new incidents
b. Working on incidents assigned
c. Troubleshoot and resolve system issues
d. Timely follow-up and closure of incidents
e. Updating and resolving incidents status in ITSM system

2. Service Request Fulfilment
a. Monitoring of new service request (SR)
b. Work on SR assigned
c. Setup and configure new systems
d. Hardening of OS and applications
e. Timely follow-up and closure of SR
f. Updating SR status in ITSM System and closure of SR
g. Updating Asset Management team on asset issued / returned

3. Monthly Patching
a. Patching of systems
b. Testing upon completion of patching

4. 24 x 7 standby support
a. 24 x 7 standby support and to go onsite as and when required

5. Daily health check / Escort vendor
a. Daily health check and submission of daily health check report
b. Escort vendor when request are raised

6. Other tasks
a. Conduct any other tasks as required of a system engineer role

• Oversee the installation, configuration, and upkeep of computer hardware, networks, and systems.
• Provide technical assistance and resolve issues related to hardware, software, network connectivity, and printers for end-users.
• Collaborate with users and IT vendors to deliver IT services and solutions effectively.
• Manage and implement data protection protocols and cybersecurity measures, ensuring robust security configurations and regular maintenance.
• Assist in the acquisition, procurement, and documentation of IT assets.
• Offer support for IT infrastructure, including system setup, software upgrades, and the installation of system patches.
• Configure and manage Microsoft 365 services like Exchange, SharePoint, and OneDrive, including user setup, licensing, and essential functions.
• Apply and maintain Microsoft 365 security policies and tools, such as Entra ID, Intune, Purview, Cloud Defender, and Multi-Factor Authentication (MFA).
• Hands-on experience managing Microsoft Windows environments, providing troubleshooting and email support.
• Perform other tasks as delegated by management.

Job Requirements:

• Min Diploma in Computer Science or relevant Degree qualification in a related discipline
• Strong working experience with Microsoft 365 administration
• 4 years of relevant working experience

Check out Aber Care Website for more details.

Interested applicants please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

Role: System Engineer

Benefits:

Fixed Basic Salary: $4,000 to $4,500 per month

Performance Bonus

Mobile Allownace: Maximum $50 per month

Transport: When needed (Subject to PM's approval)

Working Hours:

Monday to Thurdsday: 8.30AM to 6.00PM

Friday: 8.30AM to 5.30PM

Mandatory Skill: Aruba Clear Pass

Preferred Skill: Cisco Catalyst Switch

Responsibilities:

• Day to day operation of managing, administration of all cisco switches and Clearpass on customer site.

• Support operations such as production networks in a hyper-scale and heterogeneous environment.

• Perform deep dives on complex technical issues across networks, ranging from automated tooling to hardware failures and network issues.

• Anticipate potential operational risks and develop strategies to mitigate/minimize.

• Participate and improve escalation and emergency response with detailed postmortem while addressing issues systematically to prevent future occurrences.

• Align with cross-functional relationships with Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and OEM partners to deliver superb operational results and manage the performance of external vendors.

• Escorting of vendors when needed.

Requirements:

• Degree/Diploma in IT / Computer Science / Engineering or equivalent

• Experience in a System Integration environment and/or implementing Network systems is a plus

• Familiar and experienced in Palo Alto Firewall and Clearpass

• Certification in Network related products will be a plus.

• Good interpersonal and communication skills with ability to explain technology from a customer perspective

• Strong analytical and problem-solving skills.

• Good communication, team player and written skills.

• Positive working attitude and passionate in information security

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Mission Software & Services

Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.

Together, We Can Make A Significant Impact

You will be a key technology partner to our customers in the Defence sector to thrive on developing the next breakthrough for the defence and security of Singapore. Working closely with the Solution Architect, Project Manager and Technical Lead, you will be part of a development team to develop, test and deploy software application as part of an overall project implementation.

Be Part of Our Success

• Manage and monitor all installed systems and infrastructure
• Install, configure, test and maintain operating systems, application software and system management tools
• Participate in the design of information and operational support systems
• Liaise with vendors and other IT personnel for problem resolution
• Provide enterprise-wide support to a high level of Microsoft Windows, VMWare & Redhat.
• Provide support in a 24/7 environment and would require to work on-call at least 1 week every month

Qualities We Value

• Possess initiative, positive attitude and strong passion in operation support
• Good communication skills and able to work independently

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Training will be provided

Mon to Fri 9am to 6pm

Requirements

• At least 2 years of working experience in Relational Databases - DB2 or MS SQL Server
• At least 4 years’ in-depth hands-on application development experience in Pega PRPC and Pega frameworks
• Able to work independently in gathering requirements from users, designing, implementing, maintaining application systems and project management
• Working experience in one or more of the followings:
  1. Java, JavaScript, HTML/ CSS, Web Services (REST and/or SOAP).
  2. PEGA PRPC configuration, installation, external systems interface, and database integration.
  3. PEGA PRPC Production BAU Support
• Pega PRPC CSA/CSSA/CLSA certification will be an added advantage

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

• Work closely with project team to assist Quality and Validation Manager Asia region to the tasks on schedule and within quality standard compliance.
• Responsible completion of the Quality, Cost, and Time validation functions for customer projects.
• Create and maintain qualification/validation documentation for mechanical, software, and hardware components from the design phase of projects.
• Oversee the qualification and validation processes for projects in conducting risk analysis, protocol drafting, and test implementation during FAT & SAT process internally and partners’ sites.

Requirements:

• Diploma in Mechanical Engineering or equivalent
• At least 2 years of quality and validation of automated systems experience.
• Proficient in MS Office (Excel, Word and PowerPoint).

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities:

• Day to day operation of managing, administration of all cisco switches and Clearpass on customer site.

• Support operations such as production networks in a hyper-scale and heterogeneous environment.

• Perform deep dives on complex technical issues across networks, ranging from automated tooling to hardware failures and network issues.

• Anticipate potential operational risks and develop strategies to mitigate/minimize.

• Participate and improve escalation and emergency response with detailed postmortem while addressing issues systematically to prevent future occurrences.

• Align with cross-functional relationships with Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and OEM partners to deliver superb operational results and manage the performance of external vendors.

• Escorting of vendors when needed.

Requirements:

• Degree/Diploma in IT / Computer Science / Engineering or equivalent

• Experience in a System Integration environment and/or implementing Network systems is a plus

• Familiar and experienced in Palo Alto Firewall and Clearpass

• Certification in Network related products will be a plus.

• Good interpersonal and communication skills with ability to explain technology from a customer perspective

• Strong analytical and problem-solving skills.

• Good communication, team player and written skills.

• Positive working attitude and passionate in information security

The PEGA Lead System Architect (LSA) is responsible for leading the team to design blueprint as baseline of the delivery, guiding the team through the implementation (from design to deployment) of a solution, and defining the specific solution, business, and functional requirements.

Responsibilities:

• Understanding the business solution strategy, operating vision, business imperatives, and capabilities, and how they affect technology imperatives
• Defining the specific solution processes and business and functional requirements needed to realize these opportunities
• Working with other architects to explore and define how the proposed capabilities will fit into the overall solution architecture
• Reviewing deliverables within the scope of the initiatives to meet the business imperatives
• Managing the integration requirements across different systems
• Working closely with the business architect to verify that the outcomes and detailed requirements are aligned to the different benefits realization phase
• Developing the agenda of the workshops and working sessions
• Guiding architects to define the project or solution context and create strawmen/high level wireframe and integration
• Guiding the team through the implementation from design to deployment of a solution

Qualifications:

• Around 8 years of experience in developing large scale technical architectures
• Candidate must have Pega Certified Lead System Architect (LSA)
• Skillsets in Runtime Architecture, Integration Architecture, and Blueprint and Design Solutions are preferred
• Proficient in Java, strong experience in development of multi-tier applications using JAVA, Tomcat-5.5, WebLogic servers
• Experience in web services like SOAP 1.2, WSDL 2.0 and XML 1.0 will be an added advantage
• Experience in AWS will be an added advantage

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

- At least 6 years working experience in systems analysis, systems design, systems development, and systems quality assurance.

- Ability to work independently in gathering requirements from users, designing, implementing, and maintaining application systems.

- Relevant working experience in the following platforms and programming languages (for the support of the Statistical Systems):

i) IBM Mainframe MVS/ESA

ii) Easytrieve Plus

iii) SAS

iv) Teradata

v) Microsoft SQL Server

vi) Microsoft SQL DTS/SSIS

- Relevant working experience (for support of the statistical systems):

i) To service ad-hoc and urgent statistical requests

ii) To maintain/enhance the statistical and survey systems

iii) Data warehouse projects

- Relevant working experience in the following platforms and programming languages (for the support of the data warehouse):

i) IBM Mainframe MVS/ESA

ii) SAS

iii) Teradata

iv) Microsoft SQL Server

v) Microsoft SQL DTS/SSIS

vi) Tableau

vii) Informatica PowerCenter

- Relevant working experience (for the support of the data warehouse):

i) Data warehouse design, development, and its maintenance

ii) Data loading and its process

iii) Data model and the use of data modeling tool

- Good communication and writing skills.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Job Requirements:

- At least 6 years of working experience in:
i) Relational Databases:
- Teradata or DB2
ii) Operating Environment:
- IBM Mainframe
- Z/OS (OS/390)

- At least 4 years of working experience in user requirement gathering, system analysis, design, and testing.

- Able to develop and maintain complex programs using one of the following programming languages:
i. Easytrieve Plus
ii. COBOL

- Able to develop and maintain codes in at least one of the following programming languages
i. Gupta Team Developer/Unify
ii. Visual Basic
iii. C++
iv. Java
v. C# or .NET

- Good communication and writing skills.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

At least 6 years of working experience in the following environment:

i) DBMS:

- DB

- MS SQL Server

ii) Operating Environment:

- IBM Mainframe

- z/OS (OS/390)

- At least 4 years of working experience in system analysis, design, and testing.

- Able to write DB2 programs using the following programming languages:

i) COBOL

ii) CICS

iii) CA-Easytrieve Plus

- Hands-on application development experience in:

i) PEGA PRPC and PEGA frameworks

ii) JAVA

- Experience in using tools like IBM Rational Developer for z Systems (RDz), Integrated Development System for z/OS(IDz), IBM debugger would be an added advantage.

- Good communication and writing skills.