• Perform firmware validation on SSD devices which include both new and sustaining devices with new Firmware revisions
• Define and create new validation test plan for new SSD products.
• Conduct failure analysis of failures generated from validation run and collaborate with various SSD Development groups to resolve issues detected.
• Maintain and enhance Validation coverage through regular reviews and feed forward paths to ensure optimum customer integration experience and customer qualification success of SSD products.
• Communicate project status and report on a regular basis.
• Work closely with Manufacturing, Operational and Development Groups to ensure a smooth collaboration and alignment among teams and deliver company roadmap SSD projects on schedule
• Provide support in the analysis and resolution of internal/external customer issues.
• Develop test automation solutions to improve testability and execution efficiency
• Working experience in either SSD or HDD industry
• Experience with SATA and/or NVMe storage interface protocols and Windows/Linux Operating Systems
• Programming knowledge in Python and C++
• Knowledge of storage device drivers and SATA and/or PCIE chipset register configurations would be beneficial.

• Design novel test algorithms and develop test programs for validating NAND features and commands
• Study the latest RG NAND designs, with focus on customer mode operations
• Use high-speed tester hardware to perform functional and design validation of new NAND devices
• Perform Electrical Failure Analysis during the evaluations, and investigate root causes of reported device issues
• Make use of Verilog/Synopsis VCS for simulation study and analysis
• Involvement in high-speed fail debug
• Collaborate with NAND Design, Application Engineering, Product and System teams to drive closure of device issues
• Develop and optimize deterministic usage case flow and Random Sequence Generator for validation purpose
• Automation of program development and work processes using scripting
• Excellent problem solving and analytical skills
• Software development proficiency (e.g. C-based programming) and scripting (e.g. Perl, Python)
• Simulation software know-how (e.g. Verilog, Synopsis VCS) is a plus
• Effective communication skills in written and spoken English
• Good multitasking and organizational skills
• Strong presentation skills Self-motivation and enthusiasm

Why choose Logicalis?

As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability.

We strengthen our purpose: to design, support, and execute our customers' digital transformation by converging their vision with our technological expertise and knowledge of the industry. The brand refresh underpins both the evolution of Logicalis’ positioning as well as our strategic vision for growth.

Responsiblities:

Today, every business is a digital business. And Logicalis is riding the wave of enabling all organisations with our rich portfolio of Solutions and Services to maximise the business value of IT. It is an exciting time at Logicalis, as we further expand our technology practices and our solution offerings across Asia, focusing on the latest technology and innovation that will bring real value to businesses as they embark on their digital transformation journey.

We are currently looking for a dynamic and tech savvy Project Engineer (UC) to join our Project Implementation Team. This role required the candidate to have positive learning attitude and technical skills in implementing the projects and completing it on time. The candidate will need to stay updated with the industry trends, new product and services, and other information related to the UC system.
This role will also be expected to support the pre-sales to do POC to the customers. Develop and maintain user guides to hand over to Post Sales Team.

Requirements:

• ITE or Diploma in Information Technology or Telecommunications preferred.
• At least 7 years of relevant working experience in UC industry and involved in Project or Delivery of medium to large customer size.
• At least 5 years of experience in each area with Cisco Collaboration Portfolio
• CCNP Voice certification or equivalent would be preferred.
• Knowledge on Cisco Collaboration or Contact Center (CUCM, CUC, IM/Presence, Voice Gateway, CUBE, Expressway, CMS) is preferred.
• Knowledge on Microsoft Teams’ ecosystem (Teams Calling, MTR, Ribbon, Audiocodes, Verint) will also be considered.
• Willing to adapt and learn new skills, including non-technical skills.
• Prepare and present Low Level Design, UAT Plan & support tender for submission.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Overview

To support investigators in conducting clinical research according to study protocol, Singapore Guideline for Good Clinical Practice (SGGCP) and other applicable regulatory and ethical requirements and hospital policies.

Responsbilities

Research projects administration - Process and manage qualitative and quantitative study data, including the followings:

• plan, organise and co-ordinate study activities workflow, including participant recruitment and coordination of study teams via regular meetings
• help PIs devise a data management plan for both qualitative and quantitative studies
• be able to help with data collection with patients, including the administration of survey and the conduction of qualitative interviews
• handle data entry (including transcription for qualitative studies) and validation of study data, e.g., ensure that data is correctly recorded.
• maintain records and manage e-filing system for documents related to specific research projects.
• process collected data for analysis purposes, including the maintenance and handling of data employing Excel and basic functions of SPSS
• help conduct literature searches; perform article screening for systematic reviews
• Liaise with stakeholders from other areas (e.g., finance) and coordinate related logistics. Ensure timeliness in making payments to patients/volunteers.
• Track utilisation of budget. Document and tabulate financial payments received and / or made to support the study; assist with procurement;
• Maintain Investigator Site File and ensure that all study documents are complete and up to date.
• During meetings, collate agendas, prepare materials, record minutes and track progress of follow up items.
• Prepare regular reports to HOD and research unit on progress of projects; track achievements and contribute towards preparing regular progress reports to NMRC.

Patient/Research Subject/Healthy Volunteers Management.

• Assist investigators in the screening and recruitment of potential research subjects/patients/healthy volunteers as according to trial protocol.
• Communicate to patients and volunteers on project demands and obtain informed consent.
• Maintain and update screening log & enrollment logs.
• Schedule appointments for patients/subjects.
• Ensure patients’/subject’s compliance to trial medication (if any).

Ensure projects’ compliance.

• Maintain database of patients’/subjects’ data and ensure compliance with confidentiality and PDPA requirements.
• Ensure compliance with the SGGCP and other applicable regulatory and ethical requirements and restructured / polyclinics’ policies if applicable.
• Assist investigators in applying for ethics review and to the Health Sciences Authority (HSA) for clinical trial certificates (if required)

Requirements

• Bachelor’s degree in health sciences or nursing, preferably with experience in recruiting patients for research projects in a healthcare institution.
• Possess strong interpersonal skills.
• Preferably have some experience in conducting focus-group interviews
• Excellent team player with ability to work independently and proactively.
• Meticulous with an eye for detail.
• Resourceful with a creative ability to make things happen.
• Proficient with Outlook, Microsoft Word, PowerPoint and Excel

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

Position Summary:

We are currently seeking for recent graduate to join us as a Project Engineer to handle the deployment of IoT systems and solutions within the Corporate Real Estate (CRE) projects and provide data-driven actionable insights for various corporate stakeholders.

**Training will be provided

Responsibilities:

Project

• Regular site visits to ensure quality service and smooth operations for clients.
• Pre-sales solution design and quotation generation
• On-site work such as installation supervision (cabling, mounts, sensors/devices) and configuration of local IoT/networking system
• Liaison with vendors, clients, contractors and overseas DVI project teams
• Remote access work such as configuration of WTS system and client onboarding
• Execution of UAT
• End to end project documentation such as Requirements Gathering, Sensor Master List, Sensor Deployment Plan, Functional Sign-Off, UAT, Operation and Maintenance Manual.

Maintenance

• L2 client support (remote and on-site)
• L3 client support (liaison with vendor to fix bugs within vendor's system and/or activation of device RMA to vendor)
• In-depth testing of WTS vendor product functions/features to uncover bugs to be fixed
• Setup of test IoT system and environment in DVI Office (WTS hardware and software - cloud/on-prem backend and/or frontend)

Required Education/Experience:

• Open to fresh graduate from Engineering or related educational background
• Preferably 2 years of working experience in IoT Systems, Access Control, Surveillance, Building Management System, Cloud (Azure/AWS), Computer Networking or related
• Prior experience as a project engineer within the construction industry (main contractor or M&E sub-contractor) would be advantageous

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

As a Senior Executive, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

• Degree holder in Computer science, information technology or related discipline
• Minimum 4 years of working experience in software development
• Proficient in Microservices, J2EE, Spring Boot, Camel, ReactJS, REST APIs, microservices, XML, Oracle, UML, Connect Direct, SFTP, Unix, MQ series
• Possession of good understanding of middleware technologies like MQ, Kafka and Cloud-related technologies is a plus
• Knowledge of code versioning tools such as Git, Mercurial or SVN etc
• Design and development of banking/ financial applications would be an added advantage

As a Process Development Engineer, you will be primarily responsible for starting up, developing and optimizing processes to improve product quality and reliability, working on process yield improvement, cost reduction, productivity improvement and risk management as well as resolving manufacturing line problems. You will also be required to identify, diagnose and resolve assembly process related problems by applying failure analysis, FMEA, 8D or SPC/FDC methodology. Additional responsibilities include coordinating and carrying out process, equipment and material evaluation/optimization to implement changes at process step, leading and participating in yield improvement and cost reduction activities, handling new process baseline qualifications and managing, auditing and liaising with material suppliers to achieve quality, cost and risk management objectives.

• Excellent execution on assembly process for 1st New Product Introduction (NPI) success and smooth transfer process from NPI to HVM
• Excellent execution of the qualification of NPI products / packages build that proliferate from the pilot products and packages according to planned timeline
• Full responsible on support NPI business process with process TRA, POS, PFMEA/QCP, risk mitigation and documentations.
• Deliver BIC yield and cost on product NPI with integration of DFx BIC package solution, process guideline and design rules.
• Collaboration with cross functional team from NPI to LVM/HVM process transfer.
• On-time execution of NPI Customer samples and Engineering Samples build for new products and packages

SME Process Owner Responsible for Continuous Improvement on Process Yield, Defect Elimination and Process Characterization

• Process owner to perform on-time detection with data analysis for process yield improvement. Lead the defect elimination and continue improvement action, with problem solving methodology, statistical analysis and integration solution decision.
• Process owner to develop process recipe for BIC UPH, conducting process characterization to define process parameters and boundary.
• Continuous develop in depth assembly process technical knowledge, well understand process capability/tolerance//spec limit/CpK, and utilize key tools PFMEA/QCP/APC/FDC/Alarm on assembly processes Cz/Development/NPI.
• Global leader for cross team collaboration on network BKM, process recipe spec and recipe standardization/conversion.

Technology enablement and development – Process, Material, Equipment

• Participate and support Product Roadmap, to enable key process capability and technology development to ensure packaging solution is ready prior 1st Qual Silicon deliver.
• Frequent engagement with equipment and material supplier (at least interval of monthly or daily/weekly for process issues)
• Collaboration with Supplier and involvement Supplier Roadmap (Material/Equipment/OSAT), to understand market trends and competitor’s direction, ensure key process technology and capability enablement is in-line.
• Frequent review and participant Competitor Analysis, to understand market trends and competitor’s technology/capability boundary
• Engage and follow PDE business process (TGR, TORB, KEG interlock) for new technology qualification, alignment and safe launch

Teamwork and General expectation

• Trainer/Buddy/Mentor for new team members, build effective relationships within team and cross team (peers, counterpart)
• Regularly review data and direction with supervisor. Demonstrate sound data analysis and judgment. Present reports and findings with appropriate conclusions, recommendations and decision making.
• Develop, or coordinate development of, training materials for existing/new process
• Safety Identify and promptly report hazards, follow safety procedures and area work rules including proper PPE, lockout and chemical safety.

Responsibilities:
1. The candidate will be required to perform on-wafer device testing, test data analysis & perform test measurement automation
2. The candidate should have hands-on experience in using an oscilloscope, power supply, analyzer, probe station, and related test tools and data presentation
3. The candidate should know basic programming to instrumentation control using LabView, MATLAB, and other software such as Visual Basic, Python, C++, etc. as a plus
4. The candidate is required to have basic knowledge of semiconductor devices
5. Understanding the device"s electrical parameters such as current-voltage characteristics, resistance, capacitance, inductance, etc. will be an advantage

Qualifications:
1. ITE/Diploma with relevant sutdy (Electrical, Electronics, Computer Engineering, Physics, etc.) can be considered
2. Fresh graduate or 2-3 years experience in electrical instrument handling and system automation
3. Highly motivated to succeed, a self-starter who is driven and able to work with others effectively to get things done
4. Semiconductor industry experience is a plus

Responsibilities:

1、Responsible for the research and development of wireless communication system, positioning system, radar system, motor control system, baseband algorithm, positioning algorithm, bioradar algorithm, and motor control algorithm.

2、Complete design documents, support hardware development, participate in testing, analyze and solve various problems encountered in actual development.

Requirements:

1. Majors in signal processing, microelectronics, communication, computer, control, automation, applied mathematics, etc.

2. Master's degree or above.

3. Exposure to IC design is a plus.

4. Good English skills, communication skills, and willingness to work with a global team;

5. Good learning competency, self-motivated, and ability to work in diverse areas in a flexible and dynamic environment.

6. Fresh MS graduates are welcome.

We are looking for a candidate for high-speed analog and mixed-signal integrated circuit design. This candidate will contribute to the development of high-speed silicon photonics transceiver for next generation wireline communication system. This requires the candidate to work closely with the optics team on the electro/optical co-design as well as system integration and validation.

• Perform system level analysis and design, to derive circuit-level design specifications.
• Design and tapeout ICs which include state-of-the-art circuit blocks e.g. analog-to-digital converter, equalizers (CTLE, DFE) as part of the high-speed data link system.
• Work together with team to investigate novel circuit/system solutions to create new inventions

Job Requirements

• Qualification & Field of Study: Minimum Bachelor’s degree and above in Electrical Engineering
• Min. Years of Experience: Minimum 2-years of transistor level analog circuit design experience

Other Requirements (e.g. Skills, Competencies)

• Good understanding of CMOS analog and mixed-signal IC design methodologies and successful tapeout experience
• Familiar with analog and mixed-signal IC design and verification flow
• Industry experience would be a plus
• Familiar with the IC test equipment such as oscilloscope, spectrum analyzer, etc.
• Good communication skills (both written and spoken)
• Able to generate high quality scientific publications and patents
• Team player, quick learner and self-driven

We are looking for a candidate for high-speed analog and mixed-signal integrated circuit design. This candidate will contribute to the development of high-speed silicon photonics transceiver for next generation wireline communication system. This requires the candidate to work closely with the optics team on the electro/optical co-design as well as system integration and validation.

• Perform system level analysis and design, to derive circuit-level design specifications.
• Design and tapeout ICs which include state-of-the-art circuit blocks e.g. analog-to-digital converter, equalizers (CTLE, DFE) as part of the high-speed data link system.
• Work together with team to investigate novel circuit/system solutions to create new inventions

Job Requirements

• Qualification & Field of Study: Minimum Bachelor’s degree and above in Electrical Engineering
• Min. Years of Experience: Minimum 2-years of transistor level analog circuit design experience

Other Requirements (e.g. Skills, Competencies)

• Good understanding of CMOS analog and mixed-signal IC design methodologies and successful tapeout experience
• Familiar with analog and mixed-signal IC design and verification flow
• Industry experience would be a plus
• Familiar with the IC test equipment such as oscilloscope, spectrum analyzer, etc.
• Good communication skills (both written and spoken)
• Able to generate high quality scientific publications and patents
• Team player, quick learner and self-driven

Key Responsibilities:

• Working on ASIC digital design, including RTL coding based on Verilog, simulation, RTL and gate-level verification, code coverage, testbench development, logic synthesis, and design documentation.

Key Requirements:

• Master/Degree in Electrical Engineering with 3 years of ASIC design.
• experience preferred.
• Familiar with ASIC design flow.
• Experience in RTL coding based on Verilog. Familiar with the digital simulation debugging environment.
• Familiar with UNIX/Linux environment and scripting.
• A team player with good communication skills.
• Able to work independently, flexibly, and creatively.
• Strong analytical and problem solving.

Want to be part of a fun and exciting team in one of the fastest growing IT companies in Singapore? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for an experienced and highly motivated individual for the Technical Support role.

Responsibilities:

• Provide customer support by answering phone and email enquiries
• Primary investigation, information gathering before escalating to internal team for further diagnosis
• Manage operational issues/risks in a timely manner; escalating when necessary
• Keep track of service requests to meet service KPIs
• Follow standard operating procedures, and respond professionally
• Communicate effectively between customers and development team on escalated issues
• Understanding of issues raised by customer
• Good sense of ownership to customers’ reported issues and track them through resolution and bring to closure of ticket raised
• Serve as a key point of contact based on agencies assigned
• Cross functional collaboration: You are required to work with different teams within our organisation to meet the needs of our business.
• Escalate critical issues / roadblocks to the Technical Support Team Lead

Requirements

• Minimum polytechnic diploma in IT, computer engineering, or relevant experience
• Preferably have knowledge in cloud services (eg. Microsoft 365, Amazon Web Services, Microsoft Azure, Google Cloud)
• Preferably have knowledge in ticketing system (JIRA)
• Good interpersonal and communication skills
• Strong analytical and problem solving/troubleshooting skills
• Strong interest in technology
• Ability to communicate highly technical information to both technical and non-technical customer audience
• Ability to work independently and as a team in a dynamic environment

By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment.

You also represent to us that you have obtained the consent of your referees when you disclose to us their personal data for the purpose of conducting reference checks.

The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here: https://www.xtremax.com/privacy-policy

We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.

Apply for this job

Responsibilities:

• Manage & monitor network infrastructure to ensure minimal downtime.
• Provide technical inputs on the procurement of IT hardware and software and ensure compliance with procurement policies.
• Oversee the installation, upgrading, operation, control, maintenance and effective use of the network.
• Review releases, upgrades and fixes available and identify those which merit action.
• Perform network fault troubleshooting and root cause analysis to locate sources of network issues.
• Review technical documents for processes, technology and devices.
• Identify and propose variances to the architecture to accommodate project needs.
• Plan and coordinate network security measures for network infrastructure.
• Investigate and assess the risks of network attacks and recommend remedial action.
• Facilitate and participate in the disaster recovery plan, processes and protocols for disaster recover of network Infrastructure.
• Assess near-term needs to establish business priorities.
• Support audit queries and comply with security and control policies in place.
• Optimise the use of available IT resources.

Requirements:

• At least 3 years’ experience working in Windows/Linux and VM environments.
• Possess a diploma or bachelor’s degree in a relevant field or discipline.
• Familiar with or able to adapt quickly to network equipment adopted by the Group.
• Experience in cloud technologies (AWS/Azure) or App development advantageous.
• Experience in internal stakeholder engagement, including conducting user interviews and
• requirements gathering.
• Work well in an agile project team and in an iterative approach, driven by stakeholder feedback and data insights
• Strong communication, organisational and documentation skills.
• Willing to travel to various entities at different locations within the Group of Companies if required.

Highlights and Benefits:

● Generous compensation package to include included performance bonus twice a year, quarterly

incentive schemes and annual profit sharing.

● Medical and dental benefits.

● Relevant training and invaluable experience. This is a unique opportunity to expand your career

and enhance your resume. Paid relevant training is provided to employees to ensure full success.

● Free parking.

● Work for a company that cares about you. We would not be successful without our valued

employees which is why we invest in our employees’ personal well-being and professional growth.

Additional Information:

Working Location: Kallang Place

Working Hours: Monday – Friday, 8am – 5.30pm (5 days)

Responsibilities:

- Project Management of deployments

- On site visits & surveys before project confirmation

- Coordinate and manages technicians and vendors

- Coordinates procurement with purchasing dept

- Experience in green building (e.g. energy monitoring) deployments

- Keep track of project progress & updates stakeholders

- Propose/validate solutions

Requirements:

- Technical/engineering background and/or experience in Facilities Management / Green Building / Sustainability

- Min 2 to 3 years of relevant experience

- Can multitasks

- Proficient in MS Excel, MS Word

- Strong interest in new exciting world of IOT

- Experience with chiller and required sensors

Benefits

1. Start your career at a company with the leading IOT company in Singapore

2. Excellent compensation commensurate with experience and skill

3. Activities to build company culture of camaderie

4. Free transportation to/fro office and home

5. Free lunch in office

6. 5 working days per week

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

https://nusit.nus.edu.sg/

Job Description

You will be part of the End-User support team that is responsible to manage the day-to-day support for faculties, schools and departments. You will work across a broad range of technologies and liaise across multiple areas of the business to support incidents, problems and requests and be responsible for answering IT requests via phone, email and IT Ticketing System.

Duties and Responsibilities

• Provide effective and timely day-to-day End-User device support, advice, guidance and diagnosis, and timely problem resolution.
• Maintain PCs/laptops, mobile devices, IP phone systems, printers and peripherals, etc.
• Support the use of End-User devices such as PC, laptops, tablets and mobile devices running on MS Windows, Linux, Mac OS, iOS, Android, etc.
• Support the use of IT applications such as O365, Faculty software and utility applications e.g., Adobe, Zip, etc.
• Provide technical consultation and advice to users on End-User devices.
• Work closely with technical teams to provide technical solutions.
• Assist IT Business Partner with miscellaneous administrative and management duties.

Qualifications

• Diploma in Computer Science / Information Technology / Software Engineering or equivalent.
• Minimum with 2 – 3 years of Technical Support Experience.
• Good knowledge on basic networks, security, printers, desktops/ laptops/mobile devices, endpoint security and imaging.
• Good experience in troubleshooting MS Windows Operating Systems, Linux, Mac OS, iOS, Android and vulnerability resolutions
• Good customer service, communications and problem-solving skills.
• Knowledge in ITIL processes will be an advantage.

As a Senior Assistant Manager, you are responsible for the day-to-day operations of the Care and Call Centre (CareHub), which includes the management of the team of Call Centre Officer (CCOs) and administrative staff, to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You shall conceptualise and translate developmental plans of CareHub’s functions and IT requirements/systems into actionable milestones, workflows and SOPs while working collaboratively with the team and stakeholders to make plans a reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives.

You shall be responsible to ensure service standards and KPIs are consistently monitored, reported with areas of improvements identified and actioned timely to drive the achievement of CareHub’s service standards and KPIs with risks mitigated and managed appropriately. In addition, you are responsible for the training and knowledge function of CareHub to support the Call Centre Officers to be competent in their job and able to handle cases in a professional and timely manner.

You shall drive collaborative conversations and partnerships with stakeholders and community partners to develop and implement/review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem. You will need to be passionate about service and innovation as you will be a vital driving force who will support the development of CareHub and shape the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Plan and manage the day-to-day operations of the CareHub in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Drive the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Spearhead collaborative conversations and change management internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Lead in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Support in the management of team to deliver on CareHub’s service standards, KPIs and adherence to national and organisation’s policies eg. data protection and management
6. Risk management incorporated in workflows and SOPs
7. Responsible for the knowledge and training function of CareHub which includes the set-up of a formal training structure to ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
8. Forecasting and management of budget to support the plans and operations of CareHub
9. Monitor, measure and report on CareHub’s deliverables and KPIs to stakeholders and management in a concise and timely manner
10. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
11. Drive the innovation of CareHub through keeping abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Qualification Required and Area of Discipline

• Good bachelor’s degree in any discipline.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Preferably with at least 4 years of relevant Contact Centre / healthcare and operations related experience
• Possess leadership skills with experience in managing team(s) and ability to motivate staff to perform
• Experienced in project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Lead with a Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualisation / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Job Description:

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to helm CareHub in line with CareHub’s service standards and key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community. The job scope would include referrals to community partners, facilitating community appointments, conducting outbound nudges to encourage participation in screening and vaccination to assisting residents and community partners with navigation of the healthcare landscape.

You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion for CareHub ’s knowledge management system.

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and RHSO services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with NUHS teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements:

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends

- Conduct routine inspection and evaluates their condition and recommend proper execution during work activities.

- Prepare project schedule and presentation of project.

- Lead the kick of meeting.

- Resposible of project management and quality control.

- Prepare & review Civil and Structural drawing.

- Prepare Quantity Take-off of Civil and Structural Materials for BOQ.

- Prepare bid documents for Civil and Structural Project.

- Witness Dimensional Checking during erection & construction.

- Control and check all fabrication activities.

- Maintain welder performances and welders repair.

- Conduct final walk through inspection and monitor rectification of final punch list item. Safety aspects on construction is defined in safety assurance, procedure and thoroughly implemented.

Requirement:

- Minimum 5 years Experiences in Civil and Structural sector in SG process plant.

Full Stack Infrastructure Developer

The candidate will be part of the team developing a federated computational infrastructure for multi-domain modelling and simulation. The candidate will focus on integrating modelling and simulation tools with a distributed computational backend to serve the diverse needs of the multi-disciplinary research team and the project stakeholders, including scientific experimentation, modelling and simulation, and the federation of a system-of-systems to address complex policy issues for governmental agencies and affiliated organisations.

The responsibilities include but are not limited to:

• Design a system architecture for the infrastructure.
• Strategise and execute a phased deployment plan for the infrastructure.
• Develop integration capabilities (e.g., APIs, microservices) to connect system components.
• Set up and optimise database and storage systems to support compute-heavy workloads.
• Set up a workflow management system to submit jobs onto a distributed computing cluster.
• Adapt simulation models and AI/ML flows into reusable workflow tasks.
• Package models and pipelines into exportable workflows (e.g., Argo flow, Airflow).
• Deploy full-stack solutions onto on-premises, cloud, or hybrid deployments.
• Automate infrastructure and code management with CI/CD (e.g., Jenkins).
• Implement information security schemes to control and monitor access.
• Construct test cases to ensure correctness, robustness, scalability, and security of the platform.
• Contribute to open-source development for selected system components.
• Support other development activities (e.g., simulation integration, machine learning, frontend).

Education and experience requirements:

• Bachelor's or Master's degree in computer science, software engineering, or related fields.
• Minimum of two years of experience in full stack development, data science, or systems engineering.

Technical skills:

• Strong proficiency in a wide range of programming languages, including Python, Java, JavaScript, and C++.
• Strong experience with containerization and orchestration technologies, such as Docker and Kubernetes.
• Strong proficiency with continuous integration and continuous deployment (CI/CD) pipelines.
• Experience with infrastructure as code (IAC) tools (e.g., Ansible, Terraform).
• Experience with database management systems, such as SQL and NoSQL databases.
• Experience in system administration, including Linux server management.
• Experience with version control systems (e.g., Git).
• Familiarity with cloud computing platforms (e.g., AWS, Azure, or Google Cloud).
• Understanding of networking and security best practices.

Soft skills:

• Excellent communication skills to collaborate with interdisciplinary teams.
• Strong problem-solving and critical thinking abilities.
• Strong project management and time management skills.
• Strong capacity for self-motivation, independence, and initiative to take ownership and complete tasks without constant supervision.
• Adaptability to work in a fast-paced, dynamic research environment.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Key Responsibilities:

• Develop and deploy energy management applications on cloud infrastructure (e.g., AWS, GCP or Azure etc)
• Working with databases such as PostgreSQL, NoSQL databases, and search engines such as MongoDB, Cassandra, and Elasticsearch
• Integrating field devices working on different industrial protocols such as Modbus, OPCUA, IEC104
• Handling and integrating different components in cloud computing infrastructure and platforms.
• Benchmarking the developed solutions among different cloud platform tools.
• Development of necessary APIs for energy management applications
• Cloud Security development

Requirements:

• Experience of designing scalable solutions with proficiency in use of data structures and algorithms
• Capability to architect highly scalable edge implementation using open-sourced tools
• Min. 5 years of hands-on programming experience with Python, JavaScript, Golang, or equivalent
• Strong understanding of RESTful API design practices
• Strong understanding of SQL, NOSQL database modelling, and query optimization
• Experience in troubleshooting in a production environment
• Understanding of container-based deployment
• Experience in a cloud-based environment with PaaS & IaaS
• Familiar with IOT protocols and tools such as MQTT, KAFKA etc will be a plus.
• AWS, GCP, Azure IOT runtime experience
• Capability to architect highly scalable distributed data pipelines using open-sourced tools and big data technologies such as Hadoop, HBase, Spark, Storm, and ELK
• Desirable – Deployment practices on AWS, GCP, Azure
• Desirable – Knowledge in energy management systems, micro-grids
• A bachelor’s in computer science, computer engineering or equivalent

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

We are developing innovative RF and microwave systems for communication and remote sensing using RF and microwave components and system-on-chip (RFSoC).

As part of this project, we have a position open for a research fellow who has in-depth knowledge and experience with RFSoC, such as the Xilinx family of RFsoCs.

You will work in a team that designs and tests RF and microwave subsystems.

The following must be included in your resume:
• A summary of RFSoC projects that you were involved in.
• A list of the RFSoC design tools you have experience with.
• A list of programming languages you have experience with.

Qualifications

• Possess a PhD degree or equivalent
• Several years of experience with radio frequency system-on-chip (RFsoC) or similar technologies.
• Able to work independently and in a team.
• Available for travel for conferences, trainings, and meetings with companies.
• Open to fixed-term contract.

• Maintain and update documents and records on ISO 9001, ISO 14001 AND ISO 13485 system
• Establish and maintain proper documentation control & distribution
• Conduct internal and external audits. Ensure readiness of all sections for both 3rd party certification body and customer audits.
• Liaise with external auditors and certification bodies in conducting audits
• Generate monthly report/summary of OQA rejects, customer returns, RMA, external and internal 8D and revised specs and procedures.
• Review and update Quality Management System procedures to meet the quality system requirements.
• Ensure system compliance & preparations for Management Review
• Review audit findings and develop action plans
• Manage internal and external corrective action reports (CAR)
• Plan and conduct periodic system audits and participate in customer or supplier audits for compliance.
• Maintain and conduct regular review of calibration and preventive maintenance for instruments and equipment.
• Direct and head internal audit programs by reviewing procedures, while recommending improvements for all internal audit policies and procedures
• Perform any other duties, as assigned by superior.

• Co-lead with the Program Manager and manage project from NPI to mass production transfer.
• To ensure NPI project is successfully completed by meeting all specification and requirement.
• Design project plan, execute and completer all tasks within the stipulated time frame and budget.
• Attend tool trial, part evaluation, technical problem analysis and problem solving.
• Liaising internally with project team members and externally with customers on technical matters.