As a Senior Executive/Assistant Manager, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Overview

The Patient Advocacy and Support Office (PASO) at the National University Health System (NUHS) is an integral part of our commitment to delivering incredible care and health together with patients, caregivers, and the community.

Working cross-functionally, we champion and foster a culture of person- and family-centred care and service excellence across the NUHS cluster. We drive engagements and collaborations with patient advocates and the community in clinical and academic domains to achieve better health outcomes.

Job Description

1. Champion Person- and Family-Centred CarePromote care partnership with internal and external stakeholders through training programmes and campaigns.
   Enable co-creation and implementation of initiatives to enhance inclusion of patient and caregivers in care design, delivery, and evaluation.
   
2. Project ManagementLead and oversee projects from inception to completion.
   Ensure projects are delivered on time, within scope, and budget.
   
3. Partnership and Community DevelopmentEngage with diverse stakeholders including but not limited to patients, caregivers, community organisations and government agencies.
   Foster and maintain strategic alliances and partnerships with internal and external stakeholders.
   Contribute to NUHS’s volunteer management programme including recruitment, onboarding, engagement, recognition, and appreciation of staff and community volunteers.
   
4. Data ManagementCoordinate with key stakeholders to collate and analyse project and patient experience data.
   Coordinate recommendations and interventions based on data analysis.
   Provide analytics and visualization for strategic decision-making.
   Support initiatives to address gaps and areas for improvement.
   
5. Administrative ManagementEnsure efficient administrative processes, including documentation, compliance, and reporting.
   Organise meetings, manage schedules, prepare related agendas and materials.
   

Job Requirements

• Bachelor’s degree in Healthcare, Social Sciences, Public Health, or related disciplines.
• Minimum five years of relevant experience with demonstrated experience in programme management, project development, implementation, and evaluation, and working effectively with cross-functional teams.
• Strong problem-solving skills with a proactive and empathetic approach to handling complex situations with sensitivity and professionalism.
• Excellent interpersonal and communication skills, with the ability to interact effectively with patients, caregivers, and diverse stakeholders.
• High level of organisational skills and attention to detail to drive and deliver multiple tasks and projects, focusing on achieving positive outcomes.
• Demonstrated commitment to continuous improvement and learning.
• Proficiency in MS Office. Some basic visual and video editing skills would be an advantage.

#L1-RT1

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient with the ability to work independently and in a team
• Ability to multi-task and work in a fast-paced environment
• Good writing, interpersonal and communication skills
• Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)

Reporting to Centre-IC, Medical Technologist (MT) is responsible for the daily operations and administration of laboratory to ensure compliance to regulations and accreditation standards. This includes daily routine laboratory work, performing phlebotomy, electrocardiogram and spirometry. MT is responsible to maintain professional care to patients and works closely with NUP and other stakeholders.

Job scope

• Perform patient registration, specimen reception, preparation and packing of specimens
• Perform laboratory analysis (e.g. Urine microscopy, full blood count, HbA1c), operate and maintain instruments according to work instruction.
• Perform point-of-care testing, phlebotomy, ECG and spirometry procedures.
• Responsible to verify and report accurate results in timely fashion; investigates and reports any anomalies.
• Responsible to perform daily quality control check and troubleshoot as required.
• Ensure proper documentations and records for traceability (e.g. acknowledgement on QC and maintenance checklist after completion).
• Assist to resolve patient’s queries and escalate to centre-IC when necessary.
• Adhere to work safety guidelines and infection control protocols to ensure staff and patient safety.
• Assist centre-IC in tasks as assigned.

Qualification

Degree in Medical Laboratory/Biomedical Science or related fields.

Prior experience working at clinical laboratory at public or private healthcare establishment is advantageous but training will be provided

Experience in phlebotomy and heel prick sample collection will be advantageous but training will be provided

Effective communications and ability to converse in vernacular languages is an asset

Able to work in a fast-paced environment and with good problem solving skills

Possess positive attitude in resolving hostile and disgruntled patients professionally

Ability to multi-task and work under tight timelines

Good interpersonal relationship skills and enjoy working as a team

Computer literate – knowledge of MS Word, Excel and PowerPoint will be advantageous

Note : Candidates who are looking for Full Time/Part Time employment are welcome to submit the job application to us

A*STAR Infectious Diseases Labs (A*STAR IDL) is seeking a Laboratory Officer/ Technician (BSL-3 operations) to join us. The Laboratory Officer/ Technician will engage in day-to-day operations, housekeeping, maintenance of the high containment (BSL-3) and BSL-2 enhanced laboratories. This role will involve but is not limited to the following:

Job Responsibilities:

• Perform lab biohazard waste collection, sort, autoclave, and safe disposal.
• Liaise with biohazard waste contractor for scheduled disposal.
• Manage laboratory supplies, chemical and equipment inventory.
• Assist in coordination of the lab maintenance, calibration, repair of faulty and recertification of laboratory equipment.
• Coordinate with vendors and service providers to ensure timely delivery of lab supplies and stock checking.
• Track and manage personal protective equipment (PPE) inventory, perform regular checks, and replenish stock as needed.
• Maintain overall cleanliness and organization of the laboratories.
• Carry loads such as lab laundry and send for cleaning, drying and redistributing to storage cabinet.
• Perform ad-hoc duties as required to facilitate smooth and efficient operation of the lab.

Job Requirements:

• "N" Level/"O" Level/ITE/NITEC/Higher NITEC/Diploma.
• Minimum 2 years working experience in a BSL-2 laboratory setting.
• Experience in a high containment environment will be advantageous.
• Team player, proactive and possess good communication skills.
• Ability to work independently under minimal supervision.
• Wear PPE and don respirator to perform daily work.
• Knowledge of biohazard waste management and autoclaving procedures.
• Familiarity with research animal facility housekeeping.
• Attention to detail and strong organizational skills.
• Willing to learn and ability to follow strict safety protocols and guidelines

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to helm CareHub in line with CareHub’s service standards and key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community. The job scope would include referrals to community partners, facilitating community appointments, conducting outbound nudges to encourage participation in screening and vaccination to assisting residents and community partners with navigation of the healthcare landscape.

You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion for CareHub ’s knowledge management system.

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and RHSO services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with NUHS teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends

Description

Set the standard for healthcare with the National University Health System, a world-class academic health system comprising the Alexandra Hospital, National University Hospital, Ng Teng Fong General Hospital, National University Polyclinics, National University Cancer Institute, Singapore, National University Heart Centre, Singapore, National University Centre for Oral Health, Singapore and Asia’s leading medical schools, the NUS Yong Loo Lin School of Medicine, the NUS Saw Swee Hock School of Public Health and the NUS Faculty of Dentistry, NUHS is perfectly placed to help you transform the patient experience and your career.

The Departments are seeking candidates to join our fellowship programmes as Clinical Fellows.

As a Clinical Fellow, you will undergo the approved training programme by the Singapore Medical Council.

Job Requirements

• Active in clinical practice for 3 years preceding the application of medical registration with Singapore Medical Council;
• Possess basic medical degrees from an accredited medical university or its medical school, preferably with a postgraduate diploma or medical degree;
• Possess a 12-month of completed housemanship/internship postings;
• Possess a 3-year post housemanship/internship clinical experiences;
• Fulfil the English Proficiency requirements of Singapore Medical Council, if basic degree is not in English medium;
• Must be registered with the Medical Council or its relevant licensing authority from the country of practice;
• Must be sponsored by the government, or regional health authority or an appropriate institution (with a full-time employment of 40 hours or more per week) of the home country;
• Must be certified to be of a good standing by the Medical Council or its relevant licensing authority;
• Must be successfully registered with the Singapore Medical Council;
• Must be eligible for the relevant pass and Visa from the Ministry of Manpower, Singapore.

Qualifications

• MBBS or equivalent basic medical degree and/or
• Postgraduate qualifications relevant to the department’s specialty or nature of clinical training

Set the standard for healthcare with the National University Health System, a world-class academic health system comprising the Alexandra Hospital, National University Hospital, Ng Teng Fong General Hospital, National University Polyclinics, National University Cancer Institute, Singapore, National University Heart Centre, Singapore, National University Centre for Oral Health, Singapore and Asia’s leading medical schools, the NUS Yong Loo Lin School of Medicine, the NUS Saw Swee Hock School of Public Health and the NUS Faculty of Dentistry, NUHS is perfectly placed to help you transform the patient experience and your career.

The Departments are seeking candidates who are highly motivated and willing to join us for a challenging and fulfilling appointment as Associate Consultants.

As an Associate Consultant, you will be required to carry out the duties as directed by the Chairman, Medical Board and Head of Department in accordance with the policies and guidelines set by the NUHS and the Ministry of Health (MOH).

• Active in clinical practice;
• Possess basic medical and postgraduate qualifications from the accredited medical universities or medical schools which are registrable with the Singapore Medical Council;
• Must be successfully registered with the Singapore Medical Council and accredited by the Specialist Accreditation Board, Ministry of Health;
• Able to work independently with demonstrated competence in managing patients in a multi-discipline environment; and
• Confident, takes initiatives and a good team player

In this role, you will have the opportunity to:

• Accurately uses aids and work instructions to make decisions about the proper production flow based on product type or services.
• Prepares materials according to documented procedures using standard lab equipment and maintains accurate and detailed product, process, instrument, and training records.
• Performs lab cleaning and decontamination protocols in accordance to work instructions and maintenance connection software, as well as maintains electronic records of tasks to ensure that work is performed in an accurate, efficient, and appropriate manner.

The essential requirements of the job include:

· Minimum N/O level, Nitec in a Science related field or equivalent by relevant experience.

· Proficient computer skills which include knowledge of the internet, Microsoft Excel and Microsoft Word.

·

It would be a plus if you also possess previous experience in:

· Previous laboratory and chemical handling experience. (Preferred)

· Basic knowledge in manufacturing practices.

Responsibilities:

• Provide comprehensive support for the installation and operation of audio-visual, video conferencing, display, and presentation technologies for all events, include prior checks for Auditorium and meeting rooms or when major events are held
• Operate audio visual equipment during meetings, including sound levels, remote cameras, video playback, and webcasting
• Liaise with event organizers on logistics support and event set up requirements
• Maintain, diagnose, test, and resolve issues with A/V equipment and media systems, ensuring minimal system and equipment downtime
• Regularly monitor and track inventory of spares and consumables, and request for purchase when necessary
• Update and maintains maintenance logbook or database
• Ensure safety and compliance in AV storage area
• Coordinate with Operations Team and contractor to repair the system if required
• To carry out routine checks on AV and VC systems and equipment to ensure they are in working condition
• Attend to requests/ queries, feedback and complaints pertaining to AV and VC systems and equipment, and provide professional advice on their technical requirements
• Any other duties as and when assigned

Requirements:

• Diploma in Audio or any relevant field
• At least 2 years of relevant experience in supporting the AV aspects for large scale events
• Able to work independently as well as part of a team in a constantly evolving environment
• Committed to exceeding expectations and delivering excellence
• Self-motivated, highly resourceful and proactive

As part of cloud infrastructure team , Cloud Specialist engineer is responsibile to incorporate continuous improvement process in operations through constant monitoring, improve the operation metrics by continuous evaluation and reporting, and also optimize the capability, scalability, availability and security of the Cloud platforms to meet set requirements.

• Candidates for this role should have subject matter expertise implementing security controls and threat protection, managing identity and access, and protecting data, applications, and networks in cloud and hybrid environments as part of an end-to-end infrastructure.
• Design, build, maintain, and enhance authentication and security services in Azure and AWS.
• Plan, coordinate, and execute infrastructure and security projects, from inception to delivery.
• Review, approve, and consult on Terraform Azure deployments submitted by other teams.
• Provide detailed solution consulting with regard to our Azure and Microsoft authentication infrastructure and related services.
• Take primary ownership of the complete lifecycle of several existing security products.
• Participate in off-hour emergency support rotation.
• Maintain the security posture, identify, and remediate vulnerabilities by using a variety of security tools, implement threat protection, and respond to security incident escalations.
• Deliver subject matter expertise of Microsoft 365 with emphasis in security, architectural design, migration, management, and support of implementations.
• Provide overall Microsoft 365 security expertise including strong knowledge of Azure Active Directory, Microsoft cloud app security, Azure Information Protection, Data loss prevention, Information Rights Management, Intune (Conditional access/ MDM), single sign-on and multi-factor authentication and related technologies (including Microsoft Enterprise Mobility + Security)
• Monitoring and remediation of risks events from Azure and Microsoft 365 security and compliance dashboards.
• Lead and participate in ongoing Microsoft 365 security projects and strategy discussions.
• Document Security procedures, guidelines, training material and best practices
• Deliver M365 Security related training sessions at main offices and key project sites
• Willing to learn and implement other cloud solutions like AWS, G-Cloud etc.
• Support global cyber security projects, e.g., Identity and Access Management, Data Loss Prevention (DLP), SIEM, Incident Management etc.
• Proactive Customer Engagement – Understand and support their key solutions, workloads, and priorities on Azure including regular engagement on trend analysis, proactive monitoring, and event planning.
• Strategic Project Execution – Own project-level Azure issues and actively drive them towards resolution whilst ensuring support and engineering readiness for key milestones.
• Critical Problem Resolution – Lead Azure Support to drive fast mitigation of issues impacting critical workloads and provide timely communication in a 24x7x365 global support environment.
• Case Ownership – Directly own a subset of customer support cases from end to end. Deliver a great customer support experience. Continuously grow Azure technical skills.
• RCA Ownership – Own and drive the timely delivery of quality root cause analysis (RCA) to understand and prevent future occurrence of reported issues.
• Engineering Engagement – Relentlessly champion and advocate driving product feedback, feature requests to address customer pain points and improve Azure resiliency.
• On call Responsibility – This position will require some on-call commitment to provide 24/7 support to our strategic S500 customers
• Excellent Communication: Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution.
• Customer Obsession: Passion for customers and focus on delivering the right customer experience.
• Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.
• Preferred to have certification such as AZ-500, CISSP, SSCP, GIAC Certified.
• Core IaaS: Compute, Storage, Networking, High Availability
• Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks
• Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc.
• Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc.
• Preferred but not required: Cosmos DB, Azure Kubernetes Service
• Experience in one or more automation languages (PowerShell, Python, C#, Open Source)

Join our security team and help secure our organization through maintaining, engineering, and deploying security solutions. We use industry-standard security tools, in an automated fashion, to ensure our security teams can operate effectively and provide security to the company.

Responsibilities:

As an individual contributor on our Cybersecurity engineering team, youll have a broad set of responsibilities including (the mix will depend on your interests and skill level):

• Troubleshooting security problems
• Assist in the management and deployment of security products on endpoints, servers, and virtual desktops
• Design, operate, and maintain a vulnerability management program
• Assist the Security Team in responding to and remediating system and/or network security breaches
• Plan, implement, manage, monitor, and upgrade security measures for the protection of the organizations data, systems, and networks
• Ensure that the organizations data and infrastructure are protected by enabling the appropriate security controls
• Plan, create, and implement cybersecurity processes and policies
• Engage in domain-specific threat modeling and attack surface analysis/reduction
• Identify information and logs to monitor, then design and engineer the process for gathering that information
• Promotes best practices and design patterns
• Willing to do remote support for Helpdesk team escalated suppprt cases
• Willing to learn newer technology / product / solutions based on customers needs.

Required Skills:

• Proficient in exploring, evaluating, and integrating new technologies, programming languages, data models, or frameworks.
• Easily pick up new technologies and are keen to expand your knowledge
• Experience in the development of projects related to network and security automation.
• Experience in infrastructure and automation processes and tools including Ansible, and Terraform
• Fundamental knowledge of SSH, TCP/IP, UDP, SSL, HTTP, HTTPS, PKI, DNS, and other common protocols.
• Advanced experience in development in languages such as Python, bash, or Golang
• Advanced knowledge of security controls, audits, and configurations related to: Windows, Linux, ChromeOS, and macOS
• AWS

Preferred Experience (Optional but valued)

• Experience in common continuous integration tools such as GitHub Actions, Jenkins and CircleCI.
• Advanced experience with the MITRE Adversarial Tactics, Techniques, and Common Knowledge (ATT&CK) Framework
• Experienced DevOps or DevSecOps practitioner
• Advanced knowledge of security controls, audits, and configurations including SIEM (Splunk, QRadar) & EDR (Crowdstrike, Carbon Black)

Job Responsibilities :

* Involve in project implementation such as analysis, coding, testing, change request etc

* provide documented results including unit testing result, detailed design specification, RCA etc to meet project requirements

* Report progress and status updates to project manager and business sponsors.

* Working closely with development and support teams.

* Promoting continuous process and quality improvement.

Job Requirements :

* Candidate must possess at least a Diploma in Computer

Science/Information Technology or equivalent.

* 5+ years of experience with Java server-side development experience

with good understanding of core design patterns.

* Hands on experience in Java 8 and above

* Understanding distributed application environments

* Technologies - Servlets, JSF, JAX-RS , JAX-WS , JMS, JPA

* Frameworks - Oracle ADF, Primefaces, Spring , Spring Batch , Spring

Security, Spring Data , Spring MVC, Spring Boot, Hibernate

* Server - Jboss, Weblogic

* RDBMS experience - Oracle 11g, PL/SQL (SPs, Functions)

* UI Development - HTML5, CSS3, React, Angular or any other JS

* Familiar with Maven, CD/CI, Dev-OPS practices, Jenkins,

* Knowledge of consuming and providing REST APIs

* Worked in Agile environment with minimum supervision

* Strong collaborative and team work skills

* Excellent communication skills, both written and verbal

* Able to commit one (1) year contract (subject to further

extension/conversion)

Job Responsibilities

Corporate Planning and Development

• Work with stakeholders to review the strategic workplan priorities for Regional Health System Office in response to changes in operating landscape and MOH’s directions
• Coordinate and prepare annual workplan and financial budget for collective appreciation and decision-making
• Prepare presentation slides on development of corporate strategy, annual workplan and budget;
• Provide secretariat support, including minute taking, and staffing meetings and conversations as part of the Pophealth Headquarters
• Oversee and maintain the calendar of events and coordinate strategic-level meetings

Performance Management

• Facilitate reporting of work targets and workstreams by various departments and divisions
• Review and monitor corporate KPIs and goals; staff and facilitate discussions to drive consensus among stakeholders

Space Management

• Facilitate working level discussion and timely follow up on requirements for overall workspace planning
• Manage overall office and space seating plan for RHSO departments

Others

• Organise events such as townhall and other staff engagement activities to support the communication of corporate strategy and foster organisational team bonding

Job Requirements

• Bachelor Degree with good communication and writing skill
• At least 3 years working experience
• Ability to work in a fast-paced and able to multitask
• Possess sense-making and critical thinking skills

Prior experience in secretarial work and healthcare experience is an advantage

Job Responsibilities

Strategic, organisational planning and development:

• Support organizational planning, developmental and implementation of workplans based on MOH/NUHS/RHSO strategies
• Research, plan and provide support for management retreats, prepare presentation materials, document templates, reading materials and meeting minutes to achieve strategic outcome.
• Support and/or organise PopHealth HQ activities to strengthen the positioning and growth of the Regional Health System.

Secretariat Functions:

• Facilitate meeting proceedings, e.g., ensure quorum, project slides and processes for an effective and efficient meeting, including helping out in logistical preparations as part of the team
• Write accurate, coherent, and succinct notes of meeting and other needed documentation for timely approval and clearance.

Workplanning and Budgeting:

• Coordinate key strategic meetings to meet organisational objectives
• Coordinate RHSO’s workplanning and strategic planning cycles, working with management and IT/Finance departments to identify overall goals and priorities to shape RHSO’s future workplans and direction
• Consolidate department's resource requirements and plan ahead for budgetary requirements

Job Requirements

• Bachelor Degree with good communication and writing skill
• Ability to work in a fast-paced and able to multitask
• Possess sense-making and critical thinking skills
• Prior experience in secretarial work and healthcare experience is an advantage

Provide administrative support to the regional community operations in leading a healthy lifestyle within the community.

Job Responsibilities

• Data entry, scheduling appointments and billing of services

• Staff on-boarding / off-boarding

• Receive and respond to all enquiries

• Inventory management of consumables and equipment

• Ensure data entry and billing activities are promptly and accurately captured in the respective database and/or systems within the stipulated timeline

• Ensure staff receives the appropriate access and equipment on the first day of work

• Ensure all relevant access and equipment are reclaimed / terminated on staff’s last day of work

• Ensure all enquiries are promptly and professionally handled within the stipulated timeline

• Ensure all relevant consumables and inventory are adequate to meet operational needs

• Any other duties assigned

Requirements
• Diploma in any discipline

• At least 2 years of working experience
• Self-motivated and strong team player
• Meticulous and strong organizational skills
• Proficient in Microsoft Office (PowerPoint, Word and Excel)

• Effective written and verbal communication skill
• Able to work on weekends

Overview

The Job Holder will support in building improvement capabilities and culture in the NUHS Regional Health System Office (RHSO), including community partners such as GPs. The Job Holder will be involved in co-developing and conducting quality improvement training for RHSO staff and community partners, as well as facilitate and coach small to large scale improvement projects through the use of appropriate tools/methodologies.

Job Responsibilities

1. Deliver QI Training

• Develop training materials and resources (e.g. training guides and e-learning videos) on quality improvement
• Conduct and facilitate quality improvement training sessions/workshops for RHSO staff and partners
• Gather feedback on training sessions and use of appropriate improvement methodologies/tools
• Deliver training on lean management and human-centred tools to impart knowledge and skills to hospital staff.

1. Facilitation of improvement projects

• Facilitate and coach department/division and organisation-wide level improvement projects to improving quality and processes through the use of appropriate tools/methodologies
• Monitor the progress of improvement activities and guide teams to take appropriate actions
• Assist in interpreting data to measure the effectiveness of the improvement activities

1. Strategy & Culture Building

• Assist in development and implementation of Improvement framework and strategies
• Support initiatives or events that promote improvement and Innovation culture in RHSO
• Lead engagement with HODs to influence and identify areas of improvement in quality and safety

1. Any other tasks as assigned

Requirements

Qualification Required and Area of Discipline

Good degree in any discipline, preferably in Life Sciences, Business Administration, Industrial Design

Prior healthcare sector experience is preferred

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Proficient in quality improvement methodologies such as Lean, process/value-stream mapping, design thinking
• At least 1-2 years of experience in facilitating workshops and conducting trainings
• Confident in coaching and guiding fellow colleagues in Quality Improvement tools
• Certified Six Sigma Green/Black Belt will be an added advantage
• Able to engage stakeholders and work through doctors, nurses, allied health professionals, operations and administrative staff
• Able to work independently and as a team
• Ability to perform even under tight timelines
• Good analytical and organization skills
• Good writing and verbal communication skills
• Open to learning and trying new things. Able to grasp concepts easily and be able to think on the feet.
• Highly self-driven and self-motivated, positive attitude and perseverance to overcome obstacles

SSMC (Systems on Silicon Manufacturing Company Pte. Ltd.), is a Joint Venture between NXP and TSMC. We offer flexible and cost effective semiconductor fabrication solutions by maintaining fully equipped SMIF cleanroom environment, 100% equipment automation and proven wafer-manufacturing processes.

At SSMC, every career journey is unique and rewarding. We're looking for innovative, passionate, and talented people like you to join our team.

We’re searching for a Technician to be part of our Process Integration (YDD) diverse team of talent.

What you will be working on:

• To perform inline inspection and recipe setup for brightfield and darkfield inspection tools.
• To perform Optical / SEM reviews and defect classification for OOC lots
• To generate Defect Notice for OOC lots and inform respective departments
• To manage the WIP and response to request from other departments
• To assist YDD Engineer on analysis and assessment
• To perform reticle printdown inspections and check for repeater defects.

More about you:

• 3-5 years’ relevant fab experience
• Ability to multi-task and work under stress
• Willing to work on shift (Day/ Night)

SSMC is committed to equal employment opportunities and abides by the Tripartite Guidelines on Fair Employment Practices (TGFEP). All qualified applicants will receive non-discriminatory consideration for employment on the basis of merit and regardless of age, race, gender, religion, marital status and family responsibilities, or disability, or any other attributes as protected by the relevant laws.

Role Summary

We are seeking a CIM System Engineer to support the development and deployment of CIM (Computer Integrated Manufacturing) system solutions for 12" fab operations. The role will involve creating automation solutions, establishing key procedures, and enhancing operational efficiency through advanced automation.

Key Responsibilities

• Develop CIM system solutions to automate processes in 12" fab operations.
• Integrate and implement automated system solutions to optimize manufacturing efficiency.
• Establish procedures for the operation and development of fully automated systems, ensuring smooth deployment.
• Implement and optimize automation systems to enhance productivity and reduce operational costs.
• Introduce predictive maintenance and monitoring systems to ensure continuous operation and minimize downtime.

Qualifications

• Bachelor’s or higher degree in Computer Science, Electrical, Mechanical, or Industrial Engineering.
• Experience with CIM, MES, FactoryWork300, C++, C#, Java, ASP.Net, .Net, or other automation technologies.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to effectively multitask and solve complex problems efficiently.
• Enthusiastic, with a strong collaborative team-player mindset.

Role and Responsibilities:

Prepare resources, and chemical solutions, assemble apparatus, and deliver equipment to labs as required.

Assist teachers and students with technical advice and resources during lessons.

Inventory management of all science equipment, apparatus, and consumables.

Source and recommend equipment to replace damaged ones.

Be responsible for clearing, storing, and maintaining equipment and fume hood units.

Clear, tidy up, and put away glassware and equipment in labs daily.

Fix broken equipment or seek assistance for repair/replacement.

Support other departments in administrative jobs during school holidays.

Requirements:

Qualification- A degree or diploma in a relevant scientific field (e.g., Chemistry, Biology, Physics) or equivalent practical experience.

Experience:- Previous experience working as a laboratory technician in a high school or educational setting is preferred.

Experience with high school-level science experiments, equipment, and safety protocols.Skills and Abilities:- Strong understanding of laboratory safety practices and procedures.

Ability to troubleshoot, repair, and maintain science laboratory equipment.

Excellent organizational skills, attention to detail, and multitasking skills.

Ability to work independently and as part of a team.

Good communication skills to interact with staff, students, and parents as needed.

Proficiency in English (both written and spoken) is required, as this is the language of instruction.

• Position : Dental Technician
• Location : Ubi
• Working hours : 5.5 days/ Monday to Friday from 8.30am to 5.30pm, and every Saturday from 8.30 to 12.30pm.
• Salary(commensurate depending on experience) : Up to $2700 + Bonus + 14 days Annual Leave +
• Duration : Permanent
• Industry : Dental

Main Responsibilities

• Prescription Reading: Interpret doctors' prescription forms.
• CAD/CAM Files: Download scans, upload for fabrication.
• CAD/CAM Operation: Operate milling equipment.
• Model Making: Create models from dental impressions.
• Prosthetic Fabrication: Build, repair, and alter prosthetics.
• Customisation: Tailor prostheses to patient needs.
• Quality Check: Ensure accuracy and standards.
• Collaboration: Work with a team and dentists.
• Material Management: Manage dental supplies inventory.
• Machine Management: Maintain and service equipment.
• Tech Utilisation: Stay updated on dental technology.
• Protocol Improvement: Develop and implement best practices.

Requirements:

• Min ITE certificate/ Diploma in electrical/electronic engineering
• FULL TRAINING PROVIDED
• Tech Literacy: Computer and phone skills required.
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

Email to [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684.

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such case

Job Responsibilities

1. System Integration

• Interface with WhatsApp Business API and Help Desk systems to support message reception, distribution, and routing.
• Develop middleware for messaging to optimize cross-platform data synchronization and system communication efficiency.
• Integrate external APIs (e.g., flight, weather, hotel data) to provide clients with dynamic content.
• Ensure efficient data flow across systems, enhancing collaboration between systems and messaging services.

2. Knowledge Base Management and Optimization

• Build and maintain business knowledge bases, including playbooks, FAQs, and product information, ensuring data accuracy and timeliness.
• Optimize the knowledge base using vectorization techniques (e.g., embeddings) and Retrieval-Augmented Generation (RAG) to enhance contextual support for LLMs.
• Develop tools for automated knowledge base updates, supporting multi-language and dynamic content management.
• Collaborate with the NLP team to create efficient knowledge retrieval pipelines, enabling precise business context support for LLMs.

3. Data Stream Processing and Analysis

• Design and implement data pipelines for comprehensive workflows from collection, cleansing, storage, to analysis.
• Build real-time stream processing systems (e.g., Kafka or RabbitMQ) to ensure low-latency and high-throughput message transmission.
• Develop data monitoring tools to provide insights on performance, usage reports, and issue diagnostics.

4. LLM Support and Expansion

• Collaborate with the NLP team to optimize input data processing and context enhancement for LLMs.
• Provide API interfaces seamlessly integrated with the knowledge base, supporting multi-turn dialogues and complex task management via LLMs.
• Support future LLM projects, including multi-language conversations, sentiment analysis, and dynamic recommendation features.

5. Technical Support and System Optimization

• Optimize existing system architecture to enhance data flow and message processing efficiency.
• Diagnose and troubleshoot system issues to ensure high availability and stability.
• Participate in technical evaluations and introduce new technologies to deliver innovative solutions for business needs.

Job Requirements

1. Technical Skills

• System Integration:Proficient in RESTful API and Webhook development, capable of interfacing with WhatsApp Business API and Help Desk systems.
  Skilled in message queue tools (e.g., Kafka, RabbitMQ) to optimize message distribution and routing.
  
• Data Processing and Knowledge Base:Familiar with vector search technologies (e.g., FAISS, Elasticsearch) with experience in building and optimizing knowledge bases.
  Proficient in designing and optimizing SQL and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB).
  
• Stream Processing and Automation:Experienced with real-time stream processing tools (e.g., Apache Flink, Apache Kafka Streams).
  Familiar with data pipeline tools (e.g., Apache Airflow, Luigi).
  
• LLM Support:Understand the fundamentals of large language models (e.g., GPT-4) and support RAG-based context-enhanced generation.
  NLP project experience is a plus.
  

2. Work Experience

• Bachelor’s degree or higher in Computer Science, Software Engineering, Data Science, or related fields.
• At least 3 years of experience in data processing, system integration, or backend development.
• Experience with distributed systems or knowledge base management is preferred.

3. Soft Skills

• Learning Ability: Passion for LLM and AI technologies with the ability to quickly grasp new skills.
• Cross-Team Collaboration: Capable of efficient collaboration with NLP, front-end development, and business teams.
• Problem Solving: Strong analytical skills to address complex system issues.
• Responsibility: Ability to independently drive project progress and deliver high-quality results.

Bonus Points

• Experience integrating WhatsApp Business API and Help Desk systems (e.g., Odoo, Zendesk, Freshdesk).
• Familiarity with vector databases (e.g., Pinecone, Weaviate, Milvus) or cloud services (AWS/GCP/Azure).
• Expertise in developing multilingual knowledge bases.
• Experience with large-scale system optimization or distributed system development.

• Position: Technician (Heavy Equipment)
• Location: Tuas (company transport provided)
• Working hours: Monday to Friday (8.30am - 4.30pm)
• Salary (commensurate with experience): Up to $2,500 + OT Payable + AWS + 14 Days Annual Leave + Transport Allowance + Meal Allowance
• Duration: Permanent
• Industry: Equipment & parts distributor (MNC)

Main Responsibilities:

• In-charge of machine assembly
• Handling electrical panel wiring and machine cable routing
• Perform machine testing
• On-site installation & commissioning
• Servicing & troubleshooting
• Maintain workshop cleanliness after daily job
• Any other ad-hoc duties assigned

Requirements:

• ITE or Diploma in Mechanical/Electrical/Mechatronics Engineering
• Trained and/or experienced in the heavy equipment industry
• Minimum 2 years of relevant experience is required

Email to: [email protected] for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Deputy Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Join our R&D team within Chemtech division in Singapore as Electrical and Instrumentation Technician/Engineer.

Your main tasks and responsibilities:

• The job holder is responsible for the execution of preventive maintenance, troubleshooting, repairs, and maintenance of all pilot plant facility as well as maintaining the calibration program of all instruments.
• Develop electrical and instrumentation systems tailored for ATEX or IEC classified environments. This includes designing control panels, crafting intricate wiring diagrams, and meticulously mapping out instrumentation layouts.
• Oversee the installation, commissioning, and maintenance of electrical and instrumentation systems. Troubleshoot and resolve electrical and instrumentation issues to minimize downtime and ensure safety. Conduct routine inspections and preventive maintenance on electrical and instrumentation equipment.
• Ensure all electrical and instrumentation systems adhere to relevant safety standards and regulations. Participate in safety assessments and develop strategies to mitigate risks associated with electrical and instrumentation systems.
• Maintain accurate documentation of electrical and instrumentation designs, configurations, and maintenance records. Prepare technical reports, drawings, and documentation for internal and external stakeholders.
• Identify opportunities for process optimization and efficiency improvement in electrical and instrumentation systems. Stay updated on industry trends and emerging technologies to recommend upgrades and improvements.

To succeed in this role, you will need:

• Diploma or Degree in Electrical Engineering with relevant experiences in pharmaceutical, chemical or petrochemical industries.
• >7 years for Diploma or 3-5 years for Degree experience in pharmaceutical, petrochemical or flavor and fragrance environment.
• •Hands-on experience in ATEX or IEC environment, preventive maintenance, troubleshooting, repairs, maintenance of automation and equipment, as well as maintaining the calibration program of all instruments.
• Ability to conceptualize and provide design for electrical, instrument and control wiring diagrams.
• Requires skills in analyzing malfunctions in control systems and making appropriate repairs. This includes troubleshooting PLCs, field sensors, control wiring, general I/O wiring, & networks/communications wiring.
• Requires skill in the use of technicians' tools such as electric meters, oscilloscopes, calibration devices, electronic testers, etc.
• Awareness for safe handling of chemicals, potentially dangerous materials and equipment.
• Proficiency in AutoCAD or other relevant design software.

Location: We are based in Cleantech 3 (This role is for our new R&D Test Centre)

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

At Sulzer, you are empowered to deliver superior results. As a pioneer in industry we have a proud heritage of innovation and continue to evolve for the future. Join our story and create your own impact by developing your expertise and building solutions that help make our lives safer, smarter and more sustainable

SSMC (Systems on Silicon Manufacturing Company Pte. Ltd.), is a Joint Venture between NXP and TSMC. We offer flexible and cost effective semiconductor fabrication solutions by maintaining fully equipped SMIF cleanroom environment, 100% equipment automation and proven wafer-manufacturing processes.

At SSMC, every career journey is unique and rewarding. We're looking for innovative, passionate, and talented people like you to join our team.

We’re searching for a Associate Engineer/ Technician to be part of our IE&CE Advanced Mechatronics Department diverse team of talent.

What you will be working on:

• Fault identification, disassembly or removal of fault component
• Conduct acceptance tests on repaired part such that its functionality is repeatable and reproducible to ensure good quality
• Ensure proper knowledge transfer is conducted and supervise Industrial Attachment (IA) students
• Provide support to module Equipment Engineers and perform repairs for wafer fab frontline semiconductor production equipment and parts in cleanroom environment, on ad-hoc basis
• Adhere to SOP when performing repairs to ensure best quality and to strive to achieve 95% repair success rate
• Perform inventory control on consumables and spare parts used in repair workshop
• Source and liaise with vendors for quotations of required parts and follow up on delivery timeline
• Ensure workplace safety is practiced at all times

More about you:

• Diploma/ Higher Nitec/ Nitec (Microelectronics, Mechatronics, Electrical, Mechanical)
• Minimum 3 years of relevant experience in semiconductor field
• Fresh graduates are welcome to apply
• Expertise in either soldering, pumps, valves or strong knowledge in Microelectronics
• Able to perform circuit board repair and component level troubleshooting skills
• Resourceful and has initiative
• Working experience in front end semiconductor industry would be advantageous

SSMC is committed to equal employment opportunities and abides by the Tripartite Guidelines on Fair Employment Practices (TGFEP). All qualified applicants will receive non-discriminatory consideration for employment on the basis of merit and regardless of age, race, gender, religion, marital status and family responsibilities, or disability, or any other attributes as protected by the relevant laws.