Job Title: Systems Engineer for Managed IT Server Management Services
Job Responsibilities:
Maintain, monitor, and administer all aspects of NKF Server Infrastructure.
Act as the point of contact for Level 2 escalation for Server Infrastructure.
Manage all aspects of Active Directory Domain Services.
Manage all service requests from internal customers (NKF Application Team, respective stakeholders, etc.).
Manage all Microsoft 365 Suite applications including but not limited to:
Microsoft Exchange Online
Microsoft SharePoint Online
Entra ID
Microsoft Teams
Manage NKF Server Virtualisation Infrastructure:
Provisioning and decommissioning of virtual machines.
Fine-tuning and modification of virtual machines.
Manage DR replication.
Manage file share services:
Distributed File System
Network Attached Storage (NAS)
SFTP services
Manage backup services:
Daily monitoring/tracking of backup job status.
Update daily checklist and submit for review.
Troubleshooting of backup job errors and timely follow-up for resolution.
Backup job configuration and modification according to backup policy.
Perform routine restoration testing from tape and/or disk.
Manage restoration test results and prepare Backup Restoration Reports for review.
Manage tape rotation and weekly dispatch to offsite storage.
Manage Print services for HQ and offsite offices.
Manage Privileged Access Management (PAM) solution:
Maintain overall PAM solution.
Configure and maintain privileged secrets.
Ensure compliance (secret rotation, heartbeat, password compliance, etc.).
Troubleshoot and liaise with vendors as required.
Patch management for the solution.
Manage secret access approval workflow in conjunction with ticketing system approval.
Patch Management for NKF Server Infrastructure:
Maintain patch schedule and inform respective stakeholders.
Execute monthly/quarterly patches during non-operation hours.
Ensure patches are tested in UAT/DEV environments before staging to production.
Maintain OS security patches, firmware, and third-party software patches.
Maintain server inventory list and software inventory list.
Maintain proper documentation of all services related to server infrastructure.
Manage OS-level firewall/micro-segmentation solutions.
Manage anti-malware solution for server infrastructure.
Manage vulnerability mitigations for server infrastructure.
Assist NKF IT Security team in incident investigations and ensure proper resolution.
Assist in managing all NKF Cloud Infrastructure.
Update management monthly report on server infrastructure statistics.
Provide support for NKF IT Projects.
Act as a cover for Managed IT Account Management duties.
Provide remote session support for external vendors where required.
Manage and execute annual Disaster Recovery exercises.
Manage Business Continuity Plan components and procedures.
Assist in all IT audits.
Conduct yearly/bi-yearly access reviews for all systems.
Perform other ad-hoc duties and IT administrative tasks.
IT Server Management Team Requirements:
Intermediate level knowledge in managing Microsoft Active Directory Services.
Intermediate troubleshooting/root cause analysis skills.
Intermediate communication skills, willingness to approach respective stakeholders.
Intermediate knowledge in managing backup solutions.
Basic knowledge of DR and BCP.
Must be meticulous in their work.
Required to provide ad-hoc support after office hours (man-day rate basis).
Minimum 1 year of experience in managing Microsoft 365 Suite.
Minimum 1 year of experience in managing server virtualisation solutions.
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