You will be responsible to assist with the efficient running of the department in line with brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Guest Experience is responsible to assist the Guest Experience Manager in managing the daily operations of the Guest Experience team, including the Concierge and Belldesk team.

Requirements:

• Ideally possess a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Assistant Manager or Team Leader - Guest Relations in a hotel.
• Showcase exceptional communication and customer relations skills.
• Demonstrate strong problem-solving abilities, coupled with effective administrative and interpersonal skills.

You will be responsible to assist with the efficient running of the department in line with brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Spa (Damai) is responsible to to assist the Director of Well-Being in ensuring services provided are in accordance with the approved Spa brand standards of performance and sequences of service.

Requirements:

• Ideally with a University Degree or Diploma in Spa Management and/or Hospitality/Tourism Management.
• Minimum 2 years work experience as Assistant Spa Manager.
• Qualification in spa treatments and training will be of great advantage.

At Aleph, we design human experiences by asking the right questions. Here, you’d find a curious breed of creative engineers spread across the globe, specialising in craft, strategy, and technology. With a keen ear to the ground, we turn big dreams into user-first digital solutions by design. Through rigorous prototyping, close collaboration, and responsive engineering, we commit to creating a future that leaves our craft, community, and clients better than before we began.

As part of the Business Development team, you will help identify, qualify, pursue and help win strategic and tactical new business. You will oversee business development initiatives and guide them from the lead phase through close. The role is focused in Singapore, but with a path to grow and contribute regionally.

We are fortunate to partner with forward-thinking clients, including most of the region's banks, insurance, government, telco and more. The credentials you would be working with are:

• A world class research, design, and creative team with ample recognition in the region
• A strong design and engineering portfolio of projects and programs (like Mobile Banking, and Global Websites) delivered for dozens of the regions largest enterprise clients, particularly in Banking, Insurance, Telco, and Government

The role is wide-ranging and challenging - you'll be an active and important part of supporting our ongoing growth. You'll work directly with our leadership and regional leads and alongside other members of our supportive and fun-loving business development team.

Key Responsibilities

• Work closely with the business leadership, Design and Engineering teams to manage the response to large strategic RFP’s and proactive opportunities.
• Lead relationships with Alephs strategic partners technology platform partners like Adobe, Salesforce, Sitecore, AWS, Azure, as well as banking specific platforms such as Backbase, Temenos, Thoughtmachine, and others.
• Drive the day to day pipeline operations, from ensuring the CRM is up to date to triaging and managing inbound leads.
• Help define and manage the new business process for Singapore
• Identify growth opportunities and proactively pursue new client opportunities.
• Manage and qualify inbound requests.
• Handle approaches, follow ups and tracking of new business leads.
• Help lead cred/pitch meetings.
• Help complete RFPs and RFIs.
• Coordinate with the Global Business team on inbound lead routing and cross office pitches.
• Coordinate and help manage internal pitch procesHelp lead internal new business meetings and processes.
• Help keep the executive team informed of the business development pipeline and status.
• Be an advocate for Aleph, its ways and philosophies to new clients.
• Keep up to date on latest market shifts and trends.
• With as a result, sustainable adding of net new clients / logos to the Aleph portfolio in Singapore

Prerequisites

• 5+ years of experience in a digital agency environment is a plus, specifically in a business development, client services or strategy function.
• A detailed understanding of the business development process, tools and deliverables generally required.
• Proven ability to manage senior relationships with prospective clients and partners from first meeting through deal completion.
• Proven ability to present and communicate clearly to perspectives, internal teams and existing clients.
• Keen on exploring new opportunities and technologies in AI and keeping uptodate.

Benefits

• Competitive salary (compensation will be based on experience)
• Medical insurance
• Yearly reward based on performance
• Casual work environment and attire
• A solid team behind you: great people who love what they do
• A fun and a fast paced culture which promotes learning and knowledge sharing
• Opportunities for personal and professional growth offerings from our in-house Learning @ Aleph Academy, Flocket meetups, timely training for skills upgrade, workshops and conferences.
• Plenty of snacks (healthy and indulgent), catered lunches, beverages

Get in touch

Please visit www.aleph-labs.com or drop us an email at [email protected].

Aleph is an equal opportunity employer and we work in an engaging, collaborative environment, where ideas are shared freely. By uncovering insights and opportunities, we inspire everyone to dream big towards the future solutions.

• Support recruitment, training, and supervision of operations staff.
• Collaborate for a positive, productive work environment.
• Identify and implement process optimization opportunities.
• Monitor processes for effectiveness, efficiency, and quality.
• Manage resources for operational objectives and continuous improvement.

Requirements:

• Minimum Degree in Business Admin or other related courses with at least 2 year of relevant working experience in Operations Management or other similar roles.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Dr Kevin Chua Medical & Aesthetics

360 Orchard Road, International Building. #03-05

Singapore 238869

Responsibilities:
- Oversee the daily operations of the clinic, ensuring smooth workflow and efficient patient care
- Manage and supervise clinic staff, including hiring, training, and performance evaluations
- Develop and implement policies and procedures to maintain high-quality standards and compliance with regulations
- Monitor and manage clinic budgets, expenses, and revenue generation
- Collaborate with healthcare providers to optimize patient care and satisfaction
- Maintain accurate records and documentation related to clinic operations
- Handle patient complaints and resolve issues in a timely and professional manner
- Stay updated with industry trends and implement best practices in clinic management

Requirements:
- Strong leadership and organizational skills
- Excellent communication and interpersonal abilities
- Knowledge of healthcare regulations and compliance
- Proficiency in using clinic management software and other relevant tools
- Ability to work effectively in a fast-paced and dynamic environment

• Enhance vendor experience through process recommendations.
• Coordinate vendor marketing campaigns, ensuring post-campaign evaluation.
• Execute promotional programs and secure event deals.
• Source new products, aid in product creation.
• Manage vendor accounts, contracts; drive financial governance.

Requirements:

• Minimum Diploma/Degree in Business or other related courses with at least 2 years of eCommerce/Vendor management experience.
• Proficient in MS Excel (Pivot Table, vLookup)

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.