Consumer & Shopper Understanding Manager

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such asNutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brandscontinues to grow, so too does our global reach. Represented in more than 50 countries, with products sold inmore than 170, the Ferrero Group is loved by generations around the world. The secret to our global success?40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proudof. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed andappreciated and have the same opportunities. We believe all of our people are equally talented in their own way.In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, themeans to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity ofour talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

The role is aimed to support the regional research department in managing consumer research projects for theKinder Power Brand as well as new cross-category innovations in Asia Pacific, which include the markets ofAustralia and New Zealand, Southeast Asia, Hong Kong, Taiwan, Japan, Korea. As a Consumer ShoppingUnderstanding Manager you will analyze and conduct research to understand market and consumer behaviorpatterns, and provide reports to Management and all relevant employees in the Country. The research and datayou provide will be crucial in monitoring Ferrero products' performance against key Company indicators.

Main Responsibilities:

• Plan and execute consumer research projects, ensuring the alignment with the business objectives and strategy
• Report on the Company indicators, market performance of Ferrero products as well as behaviour andpreferences of target consumers identified for specific projects
• Provide insights through consolidation and analysis of existing information
• Influence business strategy, communications, pricing, media investments, retail, go to market, and other aspectsvia insights
• Drive insights into action in order to improve business results
• Finalize market research brief documents and brief research agencies. Work closely with external researchesproviders and define arrangements for continual and ad hoc research, and provide insight on market analysisand consumer needs
• Collect and interpret findings, and create clear relevant insights-driven presentations addressing business/marketing issues. Write the executive summary
• Organize and coordinate the fixed / mobile panel studies at points of sale for the different channels
• Hold responsibility for the day-to-day management of research projects
• Ensure common understanding of CSU plans and key projects progress at Region or country level
• Liaise between the different stakeholders. Manage effective relationships with internal customers and externalsuppliers to ensure projects are delivered on time and are of high quality
• Collaborate with the marketing team, both at local and area level, to ensure that research decisions are in linewith strategy and that all findings are shared
• Define and recommend, to both marketing and line manager, the best solution from a value-for-money point ofview, finalize the methodology and negotiate costs
• Participate in the process of country budget creation with regards to market research activities
• Monitor performance against the approved budget, providing a status report and taking action

Who we are looking for:

• University degree in Economics, Statistics, Engineering, Marketing or relevant quantitative field
• Experience in FMCG consumer insights (client-side or agency), on-the-ground experience in Asia markets and/orin a regional FMCG role is a strong plus
• Extensive experience leading both, quantitative and qualitative research projects
• Hands on experience in business intelligence/analytics
• Excellent consolidation skills—ability to integrate information from multiple sources and create clear, simple,coherent, logical conclusions, insights, and recommendations
• Ability to tell stories via data and insights, high attention to detail
• Strong project management and organizational skills
• Excellent communication (oral and written) and presentation skills, ability to influence business teams andstakeholders
• Ability to work in a multi-functional team and work effectively in a matrix organization (Area, Region, Clusters)
• Strong work ethic, positive mindset, open-mindness and professional curiosity, good collaborative skillset andhigh adaptability to changes
• Advanced knowledge of Microsoft Office, Nielsen software, experience with data visualization, Power BI a plus
• Experience in Digital a plus
• Fluency in English, written and spoken, any Asian language is considered a plus

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need tobe just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around theworld.

To better understand our consumers and business environment we need your ability to make sense of the externalmarket, a global mindset and the ability to benchmark Ferrero products against the competition, internally andexternally. Combining this with analytical and critical thinking, you will help Ferrero in generating visionary andactionable insights and driving change. Employee contribution and engagement at Ferrero is individual, team andorganisational based, so you should have the ability to work independently as well as manage your team andstakeholders.

• Project planning and requirements gathering, ensuring project requirements are met

• Creation and management of project plans

• Ensure projects run on time and are staffed appropriately

• Manage the implementation of information systems to meet identified business needs, acquiring and utilizing the necessary resources and skills, within agreed parameters of cost, timescales, and quality

• Give proposals for project strategies, planning, definition of tasks and deliverables, quality control, risk analysis and management

• Participate in functional working groups and progress meetings

• Provide effective leadership for the project team ensuring that team members are motivated and constantly developing their skills and experience

• Minimum 5 years of relevant IT experience

• Demonstrates the ability to adopt a risk-based audit methodology to identify IT risks, design appropriate tests of controls using data analytics where possible and recommend effective solutions to mitigate control gaps.

• Broad understanding of IT risks across domain areas such as application development, infrastructure resiliency, networking, cloud, cybersecurity, IT operations, ERP systems and emerging technologies such as Al/ML.

• Able to work independently with minimal supervision and as part of a dynamic team to complete audit projects with quality and on time.

• Strong analytical, critical thinking, teamwork, communication and report writing skills.

Responsibilities

· Responsible for ensuring smooth daily operation of the school

· Able to work with other departments to understand operations of the company and ensure seamless customer experience

· Drive enrolment, retention and conversion numbers in assigned branch

· Ensure the branch delivers exceptional customer service, addressing customers’ concerns and queries promptly

· Build rapport with students and parents to facilitate open communication and trust

· Sales of books/music instruments and inventory management

· Statistical compilations - payment backlog, sales and fees revenue, student intake/drop out, etc

Requirements

· Possess at least a Diploma or Bachelor’s degree in any discipline

· Proficiency in MS Office including MS Excel

· Good team player, able to work with minimal supervision

· Excellent communication and interpersonal skills, strong organisational and time management abilities, and attention to detail

· Able to work at “retail hours” and both weekends

Work Location : Punggol Central

This position is also available in other branches. Please submit your resume if you are interested.

Job Overview:

The General Manager will oversee the day-to-day operations of Tree Art International, ensuring efficiency, team coordination, and profitability. The role requires an experienced leader with at least 10 years of relevant experience, including a minimum of 5 years in a senior leadership position. The General Manager will be responsible for managing resources, leading teams, and implementing policies and strategies in an education-focused environment.

Key Responsibilities:

-Oversee daily operations of the company, ensuring efficient delivery of educational services and programs.
-Lead and mentor department heads, including curriculum development, teaching staff, and operations teams, to achieve their respective goals.
-Implement business strategies, plans, and procedures tailored to the education sector, ensuring alignment with the company’s vision and goals.
-Manage financial performance, including budgeting, forecasting, and cost control, with a focus on educational program sustainability and profitability.
-Foster a positive learning and working environment, promoting collaboration and professional development among staff.
-Develop performance metrics for education programs and regularly review and report on business and educational outcomes.
-Ensure compliance with education regulations, licensing requirements, and safety standards.
-Collaborate with the executive team to identify and implement growth opportunities in the education sector.
-Represent the company to external stakeholders, including clients, education partners, and government bodies.

Requirements:

-Bachelor’s degree in Business Administration, Education Management, or a related field (Master’s preferred).
-Minimum of 10 years of professional experience, with at least 5 years in a leadership role overseeing operations in the education sector.
-Proven experience in a senior management position, with a strong understanding of business and education operations.
-Strong financial acumen and experience managing budgets and resources in an educational environment.
-Excellent leadership, communication, and problem-solving skills.
-Ability to work under pressure and manage multiple priorities, particularly in an education setting.
-Experience in developing and implementing educational business strategies.
-Strong interpersonal skills and ability to lead diverse teams of educators and administrators

Job Title: SG Product Manager

Company Description

Higogame is a trailblazer in the mobile gaming and entertainment industry. Since our inception in late 2020, we have been dedicated to transforming the gaming landscape in Southeast Asia and beyond, delivering innovative and immersive experiences that engage millions of players around the globe.

• Our revenue has seen remarkable growth year after year, with operations extending across multiple regions worldwide.
• In just three years, we've risen to become one of the top two games of our kind in the local market.
• We proudly serve around 2 million active users daily and have a total monthly active user base of 5 million worldwide.
• Our team consists of over 200 talented employees, including a robust R&D division of more than 100 experts.
• We offer exceptional career development opportunities and foster a multinational culture that empowers everyone to reach their full potential.

Join us as we continue to push the boundaries of mobile gaming!

Job Responsibilities:

• Assist the project manager in managing internal and external projects for the game development team, and support organizing and executing the entire process from requirements gathering, planning, production, to launch.
• Coordinate and organize the work of various development teams, manage risks, and resolve issues.
• Assist the project manager in advancing and optimizing internal collaboration processes within the team.
• Facilitate internal and external communication and coordination to ensure effective collaboration within the project team.

Qualifications:

• At least 2 years of product management experience.
• Bachelor’s degree or higher in Computer Science, Software Engineering, or related fields.
• Strong communication, coordination, and team leadership skills.
• Detail-oriented, responsible, meticulous, and capable of self-motivation, teamwork, accountability, and proactivity.
• Possession of a PMP certificate or Scrum Master certification is preferred.
• Proficiency in both Chinese and English as working languages due to the need to communicate with stakeholders

Job Description:

- Manage the major baggage handling machines and equipment delivery, receiving and inventory controls.

- Monthly and Weekly reporting comprising analysis of expenditure on materials delivery to the Project Director and/or Project Manager.

- Implement & monitor spare parts management processes and procedures.

- Ensure cleanliness and optimum space management within warehouse and the project site.

- Develop and implement improvements in procedures, inclusive of safety within the warehouse and the project site.

- Supervision of warehouse staff, ensuring their compliance to procedures and processes, and all QA/QC and HSE regulatory requirements.

- Manage upkeep and movement of company vehicles.

- Ensure accuracy and timely updates of records in Computerised Maintenance Management System (CMMS).

- Conduct regular physical counts of items in the warehouse to reconcile with CMMS data.

Requirements:

- Diploma or bachelor's degree in supply chain management / Warehouse Management

- Knowledge of applicable safety procedures, equipment maintenance, and warehouse best practices

- Class 3 driving licence will be beneficial

- Able to respond to emergency situations at short notice

- Good communication skills in English

- Good leadership and interpersonal communication skills, with ability to develop a team.

- Previous experience of at least 3 years in a managerial/supervisory role in a warehouse/store setting.

The Contracts Manager reports to the Managing Director and assists in all costs and contractual issues in Main Contract as well as Sub-Contracts connected to the project.

A summary of the responsibilities for this position is, and not limited to, as follows:

• Study the tender documents, drawings, specifications, source for suppliers and subcontractors and collate pricing for comparison.
• Prepare tender reports and analyse costings for tender.
• Present the costings to internal stakeholders and put up recommendations.
• Attend tender interviews and answer tender-related queries.
• Establish the Project cost estimation and control procedures
• Control & report Overall Project Construction Costs/Budget
• Project budget forecasting quantity surveying
• Team support to the Project Manager in Contract Management Cost Control.
• Manage contractual matters relating to cost and delays with the client and the subcontractors.
• Review contracts and negotiate commercial terms & conditions.
• Negotiate with consultants and resolve contract issue and dispute management
• Project management involving the supervision of subcontractors, regular site inspections, liaising with clients and consultants to ensure timely completion of the projects.
• Preparation of progress reports, progress charts and interim progress claims.
• Adherence to safety practices in the work place

• Must need to work on weekends and Public holidays
• Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising.
• Coordinating, monitoring and reporting on daily operations.
• Recruiting, training and supervising employees.
• Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
• Monitoring and maintaining suitable store inventory levels.
• Assisting with the development of new sales and recruitment strategies.
• Ensuring the store environment complies with health and safety regulations.
• Maintaining a clean, organized and aesthetically pleasing store front.
• Resolving customer complaints and concerns in a timely manner.
• Ensuring that store policies and procedures are followed.
• Providing accurate information (e.g. product features, pricing and after-sales services)
• Answering customers’ questions about specific products/services
• Keeping the store fully stocked
• Maintaining the highest level of visual merchandising and store conditions
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Stay up-to-date with new products/services
• Delivering exceptional sales services for improved customer satisfaction
• Interacting with customers and identifying their needs and preferences
• Operating cash registers and point-of-sale machines
• Receiving and verifying the quality and quantity of new shipments
• Enforcing in-store security and health and safety procedures and regulations
• Assist to condition fresh flowers and maintain the flower shop's cleanliness
• Assist to craft/arrange floral arrangements and bouquets (including but not limited to hand bouquets, table flowers and centerpieces, hampers)
• Assist to prepare and pack fresh flower arrangements and other materials required for daily maintenance, floral set ups which includes preparing floral containers, required props, floral foam and floral carts for storage, refrigeration and delivery
• Assist to deliver flower arrangements, and touch up flowers if there are any placements arranged beforehand
• Assist to do daily routine maintenance, or as and when required to ensure flowers remain in good condition
• Follow instructions and complete tasks assigned by superiors
• Coach and support other team members
• Hire and train new employees for the sales floor or other departments (e.g. shipping and receiving)
• Maintain and monitor store inventory
• Ensure that the store is clean, safe and presentable for customers
• Greet and assist customers as necessary when other sales associates are busy
• Conduct regular audits of the store’s physical and practical condition to ensure quality
• Maintain product levels appropriately
• Interact with the public via social media and maintain the store’s online presence
• Process sales when necessary
• Generate and review daily sales report

• Organising and managing project teams, including hiring contractors as needed to complete specific tasks
• Ensuring that all costs are within budget and working with team members to identify opportunities for cost savings
• Communicating with clients throughout the projectto ensure they are satisfied with progress and updates
• Developing and implementing project timelines, ensuring that deadlines are met and that tasks aere completed on time
• Evaluating project risks and making recommendations or mitigationof identified risks
• Managing the day-to-day operations of projects to ensure they ae completed on time and within budget
• Cummincating with architects, engineers, contractors, subcontractors, suppliers, and other parties involved in the project
• Ensuring that all project documentations are completed according to company standards and laws

Job Description

-Manage day to day operations and ensure smooth running of Tree Art campus.

-Proactively engage customers and build good rapport through understanding of students and their progress development.

-Engage in effective sales pitch through familiarising with Tree Art curriculum and programme.

-Support management in planning and executing strategies to increase sales.

-Plan, organise and communicate to customers on the various programme and campus events.

-Serve as customer’s main point of contact and manage communication platforms.

-Responsible for customer enquiries, student enrolment and post-sales services.

-Coordinate class schedule and arrange for replacement teachers when necessary.

-Monitor student attendance and follow up to arrange for makeup lesson.

-Perform administrative duties including maintaining ERP, student records and tracking withdrawals.

-Share expertise and provide guidance to direct report.

-Motivate and work as a team in the achievement of service excellence and centre targets.

-Liaise with landlord on updates.

-Perform any other duties and responsibilities as assigned by the Operations Director.

Qualification:

-Minimum Diploma in Business, Marketing, or a related field.

-Sales experience in industries such as beauty, cosmetics, or retail services is highly desirable. -Fresh graduates with a strong sales acumen are welcome to apply.

-At least 1 year of relevant experience in sales, hospitality, marketing, or education. -Proficient in Microsoft Office (Excel, Word, PowerPoint).

-Excellent communication and interpersonal skills.

-Meticulous, organized, and able to multitask. -Prior experience working with children is an added advantage.

Working Hours (43 hours per work week):

-Mon : off

-Tuesday - Friday : 1.30pm - 7.30pm

-Saturday and Sunday: 9.00am - 7.30pm

• Organising and managing project teams, including hiring contractors as needed to complete specific tasks
• Ensuring that all costs are within budget and working with team members to identify opportunities for cost savings
• Communicating with clients throughout teh project to ensure they are satisfied with progress and updates
• Developing and implementing project timelines, ensuring that deadlines are met and that tasks are completed on time
• Evaluating project risks and making recommendations for mitigation of identified risks
• Managing the day-to-day operations of projects to ensure they are completed on time and within budget
• Communicating within architects, engineers, contractors, subcontractors, suppliers and other parties involved in the project
• Ensuring that all project documentations is completed according to company standards and laws

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.

All food and beverage services such as serving food and beverage, taking orders, Barista, Bartender and cashiering. Train and manage Staffs, help to boost sales, handle complains from customers, order food and drinks from suppliers, create new food and drinks in the menu, check emails and handle calls from customers.

All food and beverage services such as serving food and beverage, taking orders, Barista, Bartender and cashiering. Train and manage Staffs, help to boost sales, handle complains from customers, order food and drinks from suppliers, create new food and drinks in the menu, check emails and handle calls from customers.

Job Description

· Provide foot reflexology and body massage services.

· Ensure high level of service standards.

· Responsible for the maintenance of cleanliness and neatness of the facilities

· Responsible preparing the necessary treatment products, replenishment of products, towels supply etc.

· Handle customer queries and concerns efficiently and politely

Requirements

· Able to commit on weekends/public holidays

· Able to work long hours and overtime

· Minimum 1 year of relevant experience

· Able to withstand body ordour

· Pleasant personality and hardworking

Benefits

· Attractive salary

· Conducive working environment

Main Responsibilities:

· Providing relevant beauty services, sales ability is required

· Need to perform housekeeping/cleaning of facilities

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.

Job Description:

Responsible for the business development in the region

• Establish and maintain a stable, long-term, customer-focused network for business development, involving all relevant stakeholders

• Identify new potential opportunities in the Asian region and subsequently follow and mature them into planning relevant campaigns

Requirements:

• Completed degree in economics, engineering or comparable.

• Experience in working in multiple disciplinary teams in a complex business environment.

• Program and/or Project management experience appreciated.

• Extensive knowledge of customer relationship management and team leadership

• Strong will to close customer contracts.

Job Responsibilities:

1. Responsible for developing and maintaining overseas recruitment channels, and maintaining good relationships with overseas human resource suppliers, headhunting companies, human resource channels, etc.

2. Familiar with business employment standards and needs to ensure that outstanding talents that meet the company culture and job requirements are attracted;

3. Responsible for interview arrangements, background checks, employment notices, entry procedures, etc. for domestic and international talents;

4. Analyze recruitment data and funnels to improve recruitment effectiveness;

5. Regularly report the progress and results of recruitment work to superiors to provide reference for company decision-making.

Qualifications:

1. Bachelor degree or above, more than 2 years of recruitment experience;

2. Those with ITO recruitment experience and headhunting work experience are preferred;

3. Fluent English speaking ability, other language skills will be considered as additional advantages; those with overseas study and work experience are preferred;

4. Excellent communication and interpersonal skills, able to communicate effectively with candidates from diverse backgrounds and cultural backgrounds.

Job Summary:

• Industry: Tertiary education
• Employment type: 1-year contract
• Working hours: Monday-Thursday, 8.30 am to 6 pm; Friday 8.30 am to 5.30 pm

Job Responsibilities:

• Assist in routine financial operations, including reporting, budgeting, and forecasting tasks
• Support ad-hoc financial requests and data preparation for strategic decision-making
• Approve FastPay collections link submission for students’ activities and provide support.
• Preparation for withholding tax submission
• Preparation Risk Control Matrix
• Contribute to streamlining existing workflows and identifying opportunities for process improvements.
• Review of journals submission and budget transfers.
• Review of WBS creations and submission

Job Requirements:

• Possess a recognized degree in Accountancy with a minimum of 3 to 5 years working experience.
• Good knowledge of SAP financial systems (S4 HANA) and analytical tools (eg. Power BI) would be an advantage.
• Possess excellent analytical, problem-solving, communication and strong interpersonal skills.
• Proficient in Microsoft Office applications.
• High level of independence as well as the maturity and ability to work with staff at all levels.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

Duties to Be Performed:

We are looking for a Project Manager – Process Systems Specialist in the either or all of the following systems,

- Gas / Environmental / Ultra Pure Water / Chemical Systems.

The prospective candidate will be responsible for the following,

- Responsible for Concept and Detailed Design for Process Facility systems for the entire course of the project (Conceptual Design, Detailed Engineering calculations, System & Component sizing, Budgeting, Drawing development coordination from Engineering up to Construction stage e.g. PIDs / layouts / sections).

- Capable in interdisciplinary understanding and managing of relevant interfaces.

- Detailed understanding of all technical standards, drawing formats and symbols.

- Tendering process (e.g. Technical and Commercial bid evaluation).

- Time and schedule management.

- Check and review engineering document and drawings for accuracy and completeness for submission and shop fabrication (e.g. Submittal Procedure).

- Lead system design and reviews with customers and ensure customer sign off and approval.

- Review of all the bench mark data, scope and design change and contract variation aspects.

- Ensure Project Director/ Manager is kept aware of the process engineering design and construction progress and any cost and schedule impacts.

- Coordinate installations with sub-contractors on site.

- Support CSA & M&E team for the design including CAD team and project effectively & efficiently.

- Involved in the Commissioning of Systems and develop the documentation with the sub-contractors.

- Consolidate and upkeep of in-house engineering Standards.

- Able to work independently.

- Able to travel/ relocate.

AWARE is seeking a compassionate and dedicated individual to join us as a Programme Manager to lead our Case Management team. Our service involves working with clients to access justice via exploration of options, navigating systemic barriers and advocacy work. We are looking for an experienced practitioner with social work and/or counselling cum managerial experience in the social service sector or related setting.

Join us if you have a strong understanding of gender-based violence, women's rights issues, as well as a strong commitment to the values of AWARE’s gender- and trauma-informed practices.

Position: Programme Manager (Case Management) -E3

Department: CARE

Salary Range: $4520 to $5400

Term: 1 Jan 2025 to 31 Dec 2026

Responsibilities

• Provide leadership in strategic work targeting systemic change - both in internal work, and/or to respond to the changing landscape of Singapore’s social service provision
• Lead and manage the team to deliver timely and quality service in case management, befriending and case advocacy work
• Oversee and manage the budget, planning, development, monitoring and evaluation of the programme
• Lead team capacity building via clinical and administrative supervision and training
• Engage in staff recruitment, onboarding and training
• Provide casework, including crisis intervention to meet overall needs of survivors of gender based violence, including their significant others, when needed.
• Liaise with authorities like the criminal justice system, police, hospitals and other social service community partners to increase service access for survivors
• Promote case management and CARE services through knowledge exchange and collaboration with community partners
• Work closely within the CARE team, with external consultants, across departments and the Executive Director
• Collaboratively design and conduct Sexual Violence related groupworks
• Conduct related training to volunteers, staff and community partners for capacity building
• Any other necessary tasks as required by the Head of Department, based on capacity

Qualifications and Work Experience

• Recognized Masters degree in social work, psychology or counselling
• Minimum 5-8 years in case management or a related field, with at least 2 years in a managerial and/or supervisory role in a social service organisation or related
• In-depth knowledge of case management principles, practices and procedures, with skills in training and capacity building in these areas
• Familiarity with relevant local legal, regulatory and industry practices and guidelines that affect case management services
• Experience in managing daily operation, programme development, implementation and evaluation
• Experience in strategy planning, work planning and managing people and financial resources effectively
• Experience in gender violence and trauma work (preferred)
• Experience in advocacy work (preferred)
• Experience in conducting group work (preferred)

Skills

• Professionalism, leadership, clinical and people management skills are essential
• Strong interpersonal and communication skills (both verbal and written-second language such as Chinese, Malay or Tamil preferable)
• Ability to maintain professional boundaries
• Ability to handle sensitive information with discretion and confidentiality
• Strong organizational and time management skills
• Proficiency in Google Workspace (Google Docs, Sheet, Slides, Drive) or similar Office Suites, and relevant database systems
• Ability to lead independently and also has strong teamwork ethos
• Ability to work with a multidisciplinary team
• Flexibility and adaptability to handle a fast-paced environment, work under pressure and manage competing demands
• Excellent case recording and record-keeping skills
• Ability to interpret and analyse both quantitative and qualitative data and produce reports
• Advocacy lens (preferred)
• Group work skills (preferred)
• Knowledge and skills in gender violence and trauma work (preferred)

You must read and acknowledge our Privacy Statement here.

Please note that, due to the large number of applications, only shortlisted applicants will be contacted for an interview. If you have any questions about this position, please email [email protected].

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. Do you want to make a difference? If you have answered Yes! to the above, join our Insanely Customer-Centric team now! For more information on DHL Express, please visit workingatdhl.com.

DHL Express Singapore has been ranked No.1 Best Workplaces in Singapore by the global institute Great Place to Work since 2020.

Here at DHL Express Singapore, we are an employer of choice, a recognized top employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 1.500 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognized brands across the globe.

We are looking for a Senior Manager, Industry Development. Reporting to the Senior Director, GMNC, the incumbent will lead and manage a team of Global Country Account Managers (GAMs) to achieve and exceed targeted performance such as revenue, profitability, service quality etc.

Your Tasks

· Drive and develop tailored sales strategies, ensure implementation, regularly analyse and evaluate progress against pipeline, revenue and profit targets.

· Build executive relationships within the Industry Accounts.

· Develop and participate in industry related strategy setting and sources of growth.

· Work with internal functions to support tailored solutions (where required) and drive closure of business deals.

· Lead, motivate, train, coach and develop a high-performance culture within the department and team.

· Manage the allocation of resources against commitment of achievement to Global, Regional and Country objectives and targets.

· Monitor the accounts' performance in close cooperation with the program management team.

· Ensure team's compliance with DHLE Global Sales Process, Systems and Tools.

· Develop a high-performance service culture within the functional department. Plan, organize and direct an efficient and effective functional department.

· Develop IKOs/KPIs with team members and monitor individual performance.

· Conduct performance appraisal.

· Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets: recruit, train, coach, motivate and develop.

· Identify training needs and opportunities to develop a highly-skilled functional department.

What You Bring

· Minimum 8 years or more of working experience in a commercial environment, with at least 3 years of consultative selling experience.

· Culturally sensitive with strong customer service orientation and strong ability to operate and functionally manage people (networking and persuasive skills).

· A resourceful and strong individual who can work independently and within a team to deliver results.

· Strong communicator (in written & spoken English) with excellent numeric and presentation skills.

· Degree in Business Management or a commercially orientated subject e.g. Logistics, etc.

What We Offer

· Strong career support in an international environment.

· Multifarious benefit program.

· Access to comprehensive learning programs.

What’s Next

If you are looking to further your career at the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now – our recruiters are looking forward to receiving your application!

Job Description:

- Develop new accounts to ensure business growth

- Actively involved in sales and business development to identify potential opportunities and new markets, including cold calls, generate appointments and leads.

- Plan, execute and manage sales campaigns and activities, events, promotions and advertisements.

- Develop and create marketing content and manage social media platforms

- Actively involved in public relations, develop media relations to increase publicity and brand awareness.

- Handle and resolve feedback, complaints or conflicts

- Highly self-motivated to achieve KPIs and targets

- Provide monthly reports for management review

- Other ad-hoc duties as assigned by the company.

Job Requirement:

• You have exceptional communication skills with the ability to interact effectively internally and with external organizations.
• Direct experience in sales and marketing is encouraged.

A*STAR is spearheading a series of Strategic Research & Translational Thrust (SRTT) that harnesses its multidisciplinary expertise to undertake a focused research mission. Operating as a cross-A*STAR initiative, SRTTs are geared at delivering impact and outcomes in specific thematic areas. Led by the A*STAR Research Office (RO), SRTTs will be actively managed where the SRTT Programme Directors and research team members will be provided dedicated central support.

Under the newly established Central Initiative Administration (CIA), A*STAR is recruiting a Senior Associate/Assistant Manager for Administrative Support for all RO and SRTTs activities.

Roles and Responsibilities:

Reporting to the SRTT Director Corporate Services (DCS) to support the RO and SRTTs administrative activities, the role includes but not limited to:

1. General Administrative Support:

• Provide day-to-day administrative support.
• Handle correspondence, prepare documents, and manage office communications.
• Handle Procurement / Finance related matters, e.g., Raise budget memo for approval, raise purchase requests, goods receiving etc.
• Perform filing, data entry, and maintenance of office records.
• Any other administrative duties assigned.

2. Calendar Scheduling:

• Manage and coordinate calendars for RO, SRTT CIA and SRTT Central Initiative Directorates (CID) based on event requirements.
• Schedule meetings, appointments, and conference calls.
• Resolve scheduling conflicts and ensure timely reminders.

3. Travel Arrangements and Booking:

• Book flights, accommodations, transportation, and other travel-related services for work trips for visiting scientists, Advisory board members, senior management and staff.

4. Event Organization and Logistic Support:

• Support in the planning and organization of events, meetings, and conferences for all RO and SRTT activities.
• Provide logistic support for events, including registration and ushering.
• Coordinate the setup of event venues, manage attendee lists, and any other required tasks to ensure a smooth flow of activities.

Job Requirements:

• Degree, any discipline with at least 5 years of professional experience in an administrative or office management role.
• Able to leverage on digital dashboards for monitoring and tracking (Power BI, tableau etc.) will be a plus.
• Good communication (written and verbal) and interpersonal skills for good relationship management.
• Good analytical and problem-solving skills, resourcefulness, attention to detail, and good team player.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and able to present information in a logical manner.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Job Summary:

At Zeno Exhibition, we aim to create influential, creative, industry leading spatial experiences. Our mission is to deliver extraordinary experiences through simple, user-friendly services and best-in-class execution.

Become a part of our innovative team as an Account Manager, where you'll drive growth and build meaningful relationships with top-tier clients. This role offers an exciting chance to work across diverse industries, creating impactful strategies and delivering exceptional value.

Roles and responsibilities:

• Identify and pursue new business opportunities aligned with the company's expertise in events, exhibitions, retail, experiential marketing, content, and technology.
• Lead pitches and proposal development, collaborating with teams and specialists to deliver comprehensive solutions.
• Develop client strategies, identify needs, and create tailored approaches to address them effectively.
• Drive business growth locally and regionally through strategic account management and continuous improvement of client activities.
• Establish and maintain strong client relationships, hosting regular POV meetings to share insights and deliver value.
• Strengthen relationships with new and existing clients through communication plans, ensuring visibility and strategic support.
• Undertake project management responsibilities as needed, ensuring seamless execution and delivery of initiatives.

Requirements:

• Minimum Diploma holder in any studies
• Minimum 2 years of working experience in sales.
• Ability to effectively engage with professionals from client side, as well as understand, navigates, and manages complex, hierarchical corporate clients.
• Exposure on different types of projects such as trade shows, conferences, product launches, activations
• Ability to effectively manage project teams assembled from different business units within a large corporate agency.

⁠Interested candidates please send your resume to [email protected]

For more information about Zeno Exhibition. Please visit: https://zenoexhibition.com/