Key Responsibilities

· Plan, execute, monitor and control project as per contractual, client and QEHS requirements.

· Ensure smooth implementation of work progress so project can be completed on time, within budget and meet contractual & safety standards.

· Manage suppliers and sub-contractors to ensure compliance in terms of QEHS, schedule and cost.

· Define clear roles & responsibilities, and deliverable requirements of team members.

· Monitor construction productivity and provide recommendations for improvement to works.

· Preparation of site progress report and necessary documentation.

· Ensure that all project documentation including emails exchanges are maintained properly

· Report to management periodically on status of project in terms of QEHS, cost and schedule.

· Any other duties assigned by management.

Requirements

· Posses degree in civil engineering, construction management or equivalent and safety certificates like CSCPM.

· At least 8 years experience as project manager in building project

· Able to work independently and lead project team

· Proficient in Microsoft Project

· Certified QM/ Conquas Manager would have an added advantage

1. Propose department's financial budget for management approval.
2. Develop new business proposals based on market demand.
3. Preparation of tenders, contracts, quality proposal and presentations to clients.
4. Carry out the task assigned by the Manager / Directors when necessary.
5. Develop plans to use new technologies for business processes.
6. Establish, develop and maintain positive business and customer relationships
7. Develop and keep clients account strategy in line with company business plan, to achieve profitable revenue growth.

Administrative managers oversee all support and clerical work within a company. They need to supervise day-to-day support activities, coordinate clerical tasks, and lead teams of administrative officers. They need to work with management and support staff to assess and improve administrative processes and enhance efficiency.

Key Responsibilities

• Manages a team of administrative officers, training and developing them to enhance performance
• Oversees daily support activities
• Ensures completion of all administrative tasks
• Identifies key areas of improvement, plans administrative processes, establishes guidelines, and implements protocols
• Coordinates with executive management and other managers to ensure alignment with the company’s mission, vision, core values, and objectives
• Tracks team performance and ensures quality of work is within acceptable levels

Requirements

• Minimum of 5 years experience in administrative management
• Excellent communication skills, both verbal and written
• Strong leadership skills
• Able to effectively interact with different types of people
• Excellent planning, organizational, and project management skills
• Bachelor’s degree required

Responsibilities

• Lead generation and qualification of prospects
• Acquire new customer
• Visit customers and present the Company range of learning and management solutions to them
• Demonstrate product and understand clients requirement correctly
• Understand the market potential of elearning industry.
• Should take the initiative and create opportunities to drive more business from the clients
• Working closely with the technical team for proof of concepts as per the customer requirements
• Monitor customer preferences to determine focus of sales efforts

Requirements

• 3 to 10 years’ experience in sales of software solutions and services to corporate customers.
• Background in sales of Business Intelligence, Business Process Management,
• Desire to succeed in a demanding, innovative, and entrepreneurial environment
• Excellent communication and presentation skills
• Preferably experienced in qualifying, promoting and closing deals around Digital, Cloud, Mobility and FinTech.

1. Plan, coordinate, and manage construction projects from inception to completion.
2. Develop project timelines, schedules, and milestones to ensure deadlines are met.
3. Oversee contractors, subcontractors, and laborers to ensure work meets quality and safety standards.
4. Prepare and monitor project budgets, ensuring cost control and profitability.
5. Approve expenditures, manage contracts, and negotiate with suppliers and vendors.
6. Address and resolve budget discrepancies and financial challenges.
7. Supervise and lead project managers, site supervisors, and support staff.
8. Recruit, train, and evaluate employees, fostering a productive and collaborative work environment.
9. Resolve disputes and challenges between team members or stakeholders.
10. Serve as the primary point of contact for clients, ensuring expectations are understood and met.
11. Prepare regular progress reports and communicate updates to stakeholders.
12. Address client concerns and ensure satisfaction with project outcomes.
13. Ensure all work adheres to building codes, legal regulations, and safety standards.
14. Conduct site inspections and enforce strict safety protocols.
    Manage permits, licenses, and documentation required for projects.
15. Identify opportunities for business growth and expansion.
16. Develop strategies for optimizing operational efficiency and reducing costs.
17. Assess risks and implement contingency plans for unforeseen challenges.

Job Description & Requirements

1. Sales Strategy

Develop and implement plans to meet revenue targets.

Identify and expand into target markets.

2. Customer Management

Build strong client relationships.

Negotiate contracts and resolve customer issues.

3. Team Leadership

Lead, train, and motivate the sales team.

Set goals and monitor performance.

4. Market Research

Analyze market trends and competitor activities.

Provide insights to align manufacturing with demand.

5. Cross-Department Collaboration

Work with production and R&D to ensure product availability and improvements.

Align sales goals with company objectives.

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidate applying should have a strong analytical mind and possess excellent project management skills and IT/cybersecurity knowledge. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Responsibilities:

• Provide high-quality support to all open projects of the Technical Team.
• Ensure that clients receive the best support they need.
• Resolve escalated customer complaints without supervisor intervention.
• Organise and control project elements and provide reports to the Technical Director on project status.
• Develop project objectives by reviewing project proposals and plans, conferring with management.
• Determine project responsibilities by identifying project phases and elements; assigning personnel; reviewing contractor bids.
• Determine project specifications by studying product design, customer requirements, and performance standards; completing technical studies; preparing cost estimates.
• Confirm product performance by designing and conducting tests.
• Determine project schedule by studying the project plan and specifications; calculating time requirements; sequencing project elements.
• Maintain project schedule by monitoring project progress; coordinating activities; resolving problems.
• Control project plan by reviewing design, specifications, and plan and schedule changes; recommending actions.
• Control project costs by approving expenditures; administering contractor contracts.
• Prepare project status reports by collecting, analysing, and summarizing information and trends; recommending actions.
• Contribute to team effort by accomplishing related results as needed.
• Responsible for professional services targets.
• Work closely with the commercial team to ensure swift project closure.
• Manage internal project team members and external vendor/partners.
• Report any project issue in a timely manner to the relevant personnel to reduce time wastage.
• Ensure the project tasks are monitored, tracked, and completed on time; negotiate with the customer in case of delays or gaps.
• Create and maintain comprehensive project documentation

Job Requirements:

• Highly motivated and willing to learn new technologies, able to work under pressure
• Resourceful, creative, independent, and able to work well in a team
• Action and customer-oriented
• Excellent time management skills
• Take initiative and adheres to deadlines
• Take ownership of projects and communicate effectively with information holders
• Excellent interpersonal, presentation, writing, and communication skills
• Strong soft skills
• Able to communicate IT technology and process effectively
• Experience in managing small to mid-sized IT solution projects
• Degree in IT/Cybersecurity certification or equivalent

o Certifications (Preferred): CAPM / PMP / Scrum

o CCNA / Microsoft ccse / ITIL v3

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Salary commensurate with qualifications and experiences
• 13th month AWS / Variable bonus

*Expected to work on after office hours, Sat/Sun/Holidays when required by customers.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

• Manage and plan the construction project.
• Laying down the preferred construction methods.
• Negotiate contracts with external vendors to reach profitable agreements Determine needed resources (manpower, equipment and materials) from start to finish with attention to budgetary limitations
• Plan all construction operations and schedule intermediate phases to ensure deadlines will be met
• Acquire equipment and material and monitor stocks to timely handle inadequacies
• Hire contractors and other staff and allocate responsibilities
• Supervise the work of laborers, mechanics etc. and give them guidance when needed
• Ensure adherence to all health and safety standards and report issues

Requirements and skills

• At least 15 years related working experience in Building Construction
• In-depth understanding of RC structure work, expert in Formwork and Rebar.
• Well known in construction procedures and material and project management principles
• Working hours 6 days per week
• Strong construction background to discuss and advise technical matters with Main and Sub Contractors.
• Excellent Communication skills and highly organized, driven and conscientious.
• Bilingual in English and Mandarin in order to communicate and engage with Mandarin speaking customers

Job Description: Construction General Manager

The Construction General Manager oversees and manages all aspects of construction projects, ensuring they are completed on time, within budget, and to the highest quality standards. This role involves strategic planning, team leadership, financial management, and maintaining compliance with all regulations and safety standards.

Key Responsibilities:

1. Project Oversight:Plan, coordinate, and manage construction projects from inception to completion.
   Develop project timelines, schedules, and milestones to ensure deadlines are met.
   Oversee contractors, subcontractors, and laborers to ensure work meets quality and safety standards.
   
2. Budget and Financial Management:Prepare and monitor project budgets, ensuring cost control and profitability.
   Approve expenditures, manage contracts, and negotiate with suppliers and vendors.
   Address and resolve budget discrepancies and financial challenges.
   
3. Team Leadership:Supervise and lead project managers, site supervisors, and support staff.
   Recruit, train, and evaluate employees, fostering a productive and collaborative work environment.
   Resolve disputes and challenges between team members or stakeholders.
   
4. Client and Stakeholder Relations:Serve as the primary point of contact for clients, ensuring expectations are understood and met.
   Prepare regular progress reports and communicate updates to stakeholders.
   Address client concerns and ensure satisfaction with project outcomes.
   
5. Compliance and Safety:Ensure all work adheres to building codes, legal regulations, and safety standards.
   Conduct site inspections and enforce strict safety protocols.
   Manage permits, licenses, and documentation required for projects.
   
6. Strategic Planning:Identify opportunities for business growth and expansion.
   Develop strategies for optimizing operational efficiency and reducing costs.
   Assess risks and implement contingency plans for unforeseen challenges.
   

Degree/Diploma holder perferable civil or structural engineering from university recognised by the PEB.

Have experience in HDB/ELU/HUP project with relevant computer related skill.

Ability to deal with public on feedback/comment related to the project issue.

Familiar with the authorities requirement related to the site work.

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Responsibilities:

• Oversee all project activities, including cost management, project schedule, staff development, site safety (together with safety manager) and security.
• Liaise with clients, consultants, sub-contractors, suppliers etc
• Plan, schedule, monitor, and update the project to meet targets.
• Resolve design-related issues during construction.
• Responsible for all construction site matters including safety and other compliance matters
• Ensure the smooth completion of the project

Requirements:

• Minimum 5-10 years of relevant experience in the construction (preferably gas piping) industry
• M & E Experience
• Independent, strong analytical and possess good interpersonal skills

Responsibilities

• Build strategic relationships with relevant vendors’ staff and senior management team
• Provide exceptional customer service and strive to exceed customer expectations in accordance to the Service Level Agreement
• Prepare and distribute reports on online education market
• Analyse and forecast sales and business activities on a regularly basis
• Present Company online education product demonstrations to qualified prospects
• Provide training service of Company online learning system to clients in different industries including education, enterprise training, etc.
• Perform any other project or duties as assigned
• Understand the technical details of the elearning platform and be the liaison between technical and non-technical teams

Requirements

• Possess at least a tertiary qualification in information technology, computer science or any other related discipline from a recognized institution
• Have at least 5 years of related working experience in the networking or unified communication solutions industry
• Have effective communication skills both orally and written
• Possess good interpersonal skills to work well with all level of staff
• Be meticulous, attention to detail and follow-up
• Be self-motivated, willing to learn, result-oriented, independent with good attitude
• Possess go-better attitude and enjoy working in a elearning and IT industry

Responsibilities

• Direct, lead and support other engineering and skilled personnel in managing and executing projects.
• Managing daily planning for project sites.
• Check technical designs and drawings to ensure that they are followed correctly.
• Prepare T&Cs, OMM, cost estimates and ensure appropriate materials and tools are available.
• Organize materials and ensuring sites are safe and clean.
• Prepare work schedules and allocate resources, as well as supervise junior engineers, workers, and contractors.
• Ensure that projects are completed on time and within budget.
• Conduct on site investigations and analyse data (reports, tests, drawing and other).
• Provide advice and resolve creatively any emerging problems/deficiencies.
• Comply with guidelines and regulations including permits, safety etc and deliver technical files and other technical documentation as required.
• Ensuring all health and safety (QHS) and sustainability policies and legislations are adhered to.
• Prepare site reports, project meeting minute and other paperwork.
• Document processes and present project progress updates to the Project Manager.
• Prepare the Operation Maintenance Manual including the documentation of equipment list, maintenance, catalogue, testing and commissioning and as-built drawing.

Requirements

• Diploma/Degree in Mechanical or Electrical Engineering related field
• M&E services & AutoCAD knowledge
• At least 2-3 Year(s) of working experience in the related field
• Experience in Data Centre, good financial and budget control will be an advantage
• Project management and supervision skills
• Competent in Microsoft Office & Microsoft Project
• Team player with good interpersonal skills
• Good planning and coordinating skills
• Resourceful, supportive, problem-solving, committed

• Manage and plan the construction project.
• Laying down the preferred construction methods.
• Negotiate contracts with external vendors to reach profitable agreements Determine needed resources (manpower, equipment and materials) from start to finish with attention to budgetary limitations
• Plan all construction operations and schedule intermediate phases to ensure deadlines will be met
• Acquire equipment and material and monitor stocks to timely handle inadequacies
• Hire contractors and other staff and allocate responsibilities
• Supervise the work of laborers, mechanics etc. and give them guidance when needed
• Ensure adherence to all health and safety standards and report issues

Requirements and skills

• At least 15 years related working experience in Building Construction
• In-depth understanding of RC structure work, expert in Formwork and Rebar.
• Well known in construction procedures and material and project management principles
• Working hours 6 days per week
• Strong construction background to discuss and advise technical matters with Main and Sub Contractors.
• Excellent Communication skills and highly organized, driven and conscientious.
• Bilingual in English and Mandarin in order to communicate and engage with Mandarin speaking customers

Responsibilities:

· Lead and Schedule Operation department team daily schedule (Supervisors and Technicians)

· Deliver cost budgeting and practice lean resource management to drive operation cost down with the use of IT and technology

· Ensure projects are carried out within budget and resources are allocated appropriately with safety compliances

· Provide strategies and measurement to ensure each team is performing to standard and ensure each headcount are value adding to the company’s productivity and efficiency

· Provide and arrange internal or external training to upskill everyone

· Discipline and conduct safety awareness talks and training

· Drive absentees’ rate, overtime rate and defect job rates to the lowest

· Ensure project delivered and signed off by the clients (Delivery Order) and materials receive are accordingly to orders

· Manage Logistic and inventory team to ensure all delivery and materials are account for

· Collaborate with multi-disciplinary engineering teams, and work with vendors and contractors

· Perform detailed documentation to track project development and design process

· Assist in HR related communications and procedures for the operation teams

· Assist in creating statistical reports for management.

· Any other duties as assigned and comply to ISO / OSHA standards

Leadership

· Lead, manage and motivate allocated team member(s)

· Develop clear goals that is in line with Management’s direction

· Be an excellent team player/mentor to collaborate with the internal and external teams/business partners

Requirements:

· Minimum 5 years of experience in Operation management with blue collar workers

· Dip/Degree in Engineering or equivalent.

· Proficient in MS Excels/words/PowerPoint/Project

· Preferred skill sets: Self Driven, resourceful, problem-solving nature, strong business acumen, project management and good conversational/writing skills in English.

Job Responsibilities:
Manage the full spectrum of HR management functions (manpower planning, recruitment, onboarding, training & development, policies review, payroll verification, monthly HR reports, etc)
Handle the full spectrum of recruitment and hiring process of management staff and workers, including work pass matters
Provide HR direction and support to the management team
Plan, budget, and execute employee welfare program
Check, reconcile and validate to ensure all payroll transactions and claims are processed accurately and timely
Process accurate and timely reports for submission to IRAS, CPF, and other relevant authorities
Ensure compliance with regulations with CPF, IRAS, MOM, WDA, and other agencies
Prepare employment contracts, HR letters, correspondence, and other HR-related documentation
Create and maintain data, from employee data files, exit interviews, turnover statistics, and absenteeism reports to identify trends, training needs and supervisory issues
Manage WDA training grants, course registration, and all training record
Manage insurance renewal
Manage employee exit/resignation process including conducting exit interviews
Work with managers to provide advice, assistance, and follow-up on employee inquiries relating to administrative support, employee benefits, HR policies and practices
Work across boundaries and cultures to ensure compliance with HR processes and procedures
Review and take responsibility for improving service quality and processes
Provide assistance and administrative support to any other HR project and duties as assigned
Job Requirements:
Possess a Master/Degree in Human Resource Management
Minimum 1 years of related working experience in a related field
Must be bilingual in English & Chinese to liaise with Chinese-speaking internal/external personnel

Job Description: Construction General Manager

The Construction General Manager oversees and manages all aspects of construction projects, ensuring they are completed on time, within budget, and to the highest quality standards. This role involves strategic planning, team leadership, financial management, and maintaining compliance with all regulations and safety standards.

Key Responsibilities:

1. Project Oversight:Plan, coordinate, and manage construction projects from inception to completion.
   Develop project timelines, schedules, and milestones to ensure deadlines are met.
   Oversee contractors, subcontractors, and laborers to ensure work meets quality and safety standards.
   
2. Budget and Financial Management:Prepare and monitor project budgets, ensuring cost control and profitability.
   Approve expenditures, manage contracts, and negotiate with suppliers and vendors.
   Address and resolve budget discrepancies and financial challenges.
   
3. Team Leadership:Supervise and lead project managers, site supervisors, and support staff.
   Recruit, train, and evaluate employees, fostering a productive and collaborative work environment.
   Resolve disputes and challenges between team members or stakeholders.
   
4. Client and Stakeholder Relations:Serve as the primary point of contact for clients, ensuring expectations are understood and met.
   Prepare regular progress reports and communicate updates to stakeholders.
   Address client concerns and ensure satisfaction with project outcomes.
   
5. Compliance and Safety:Ensure all work adheres to building codes, legal regulations, and safety standards.
   Conduct site inspections and enforce strict safety protocols.
   Manage permits, licenses, and documentation required for projects.
   
6. Strategic Planning:Identify opportunities for business growth and expansion.
   Develop strategies for optimizing operational efficiency and reducing costs.
   Assess risks and implement contingency plans for unforeseen challenges.
   

Facilities Manager

Work Dynamics - Integrated Facilities Management

• Provide reporting and analytics for Client, including but not limited to maintenance activities, inspection and incidents, generate key performance indicators and metrics, budget performance and variance analysis
• Developing, managing and tracking of admin and facilities management budget. This would include introducing cost control measures implementation (as identified) to ensure financial efficiency.
• Effective vendor management to ensure seamless daily office operations and coordination works which may impact office operations.
• Develop and implement strategic facilities management plans across the Southeast Asian region
• Oversee day-to-day facilities operations in multiple countries, ensuring consistency and efficiency.
• Liaise with Building Management Office (BMO) on any initiatives, activities or rectification works
• Ensure seamless office operations by overseeing all hard and soft services, as well as guest’s experiences at the Front of House
• Ensure all queries are responded and rectified within an agreed Service Level Agreement (SLA) and quality standards.
• Manage a team of facilities managers and coordinators across various locations
• Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.
• Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks
• Establish and maintain relationships with key stakeholders, vendors, and service providers
• Ensure compliance with local regulations and company policies in all managed facilities.
• Develop and monitor key performance indicators (KPIs) for facilities management across the region. Propose and implement corrective actions and enhancements to optimize performance.
• Optimize facilities-related costs while maintaining high standards of service and safety
• Implement and oversee sustainability initiatives across regional facilities
• Coordinate and oversee major facilities projects, including renovations and relocations
• Develop and manage emergency response and business continuity plans for all sites

Key Responsibilities

1. Strategic Leadership

• Develop and execute a unified strategy for WoodStudio and Allgem Design to support the retail business.

• Align production and design teams with company goals to meet key performance indicators (KPIs).

• Foster collaboration between both entities to ensure seamless project execution.

2. Design and Production Oversight

• Oversee the design process, ensuring Allgem Design’s concepts meet client requirements and manufacturing feasibility.

• Supervise WoodStudio’s production to ensure high-quality, timely, and cost-effective output aligned with design specifications.

3. Project Management

• Manage end-to-end retail projects, including planning, resource allocation, execution, and delivery.

• Ensure project timelines and budgets are met while maintaining quality standards.

4. Client and Stakeholder Engagement

• Serve as the primary liaison between the business and clients, ensuring clear communication of needs, progress, and outcomes.

• Build and maintain strong relationships with stakeholders, suppliers, and partners.

5. Operational Efficiency

• Streamline workflows between design and production teams to eliminate bottlenecks.

• Implement process improvements to enhance productivity and reduce costs.

6. Quality Assurance and Innovation

• Uphold rigorous quality control standards across both design and manufacturing.

• Stay updated on industry trends to introduce innovative solutions in design and production.

7. Team Development

• Lead, mentor, and manage teams in both Allgem Design and WoodStudio to foster collaboration and skill growth.

• Recruit, train, and retain top talent to support the business’s growth.

8. Financial Management

• Monitor budgets and ensure cost-effective operations for both entities.

• Report on financial performance and progress toward KPIs.

Key Skills and Competencies

• Strong leadership and project management skills.

• Excellent understanding of design principles and manufacturing processes.

• Client-focused with exceptional communication and interpersonal skills.

• Ability to manage budgets and optimize operational efficiency.

• Innovative thinker with an eye for market trends and retail strategies.

Education and Experience

• Proven experience in managing design and manufacturing operations, preferably in the retail or furniture industry.

• Strong background in design, production, or related fields.

• Experience in leading cross-functional teams and managing client relationships

Centre Operations Management
- Oversee day-to-day operations of the training centre, ensuring a conducive and professional learning environment.

- Manage training schedules, room allocations, and equipment readiness.
- Handle administrative tasks, including enrolment, attendance tracking, and record-keeping.

Compliance and Quality Assurance
- Ensure full compliance with SkillsFuture Singapore (SSG) requirements and regulations.
- Maintain proper documentation and records for audits and accreditation purposes.
- Conduct regular reviews to uphold the quality of course delivery and customer satisfaction.

Team Leadership
- Supervise and motivate trainers, administrative staff, and other team members.
- Conduct performance evaluations, provide feedback, and facilitate professional development.
- Ensure staff adherence to company policies and SSG guidelines.

Course Management and Development
- Work with trainers and curriculum developers to design and improve courses aligned with SSG objectives.
- Monitor course performance and implement strategies for improvement based on participant feedback and market needs.

Customer Relations and Engagement
- Serve as the primary point of contact for trainees, employers, and other stakeholders.
- Address inquiries, concerns, and feedback in a professional and timely manner.
- Promote training programs and ensure high participant satisfaction.

Business Development and Reporting
- Collaborate with management to identify growth opportunities, including new courses or partnerships.
- Monitor and analyze performance metrics, including enrollment rates, feedback scores, and financial results.
- Prepare regular reports for senior management and relevant authorities.

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidates should ensure efficient operations, fosters team growth, and contributes to overall customer satisfaction and loyalty. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Description:

A Technical Support Manager plays a crucial role in overseeing and managing the technical support team to ensure high-quality service delivery.

Primary Functions:

Team Leadership and Management

• Supervise and mentor the technical support team to maintain productivity and morale.
• Conduct regular training sessions to ensure the team is up-to-date with the latest technologies and support protocols.
• Set clear goals, objectives, and performance expectations for team members.
• Handle recruitment, onboarding, and performance evaluations of team members.

Customer Support

• Oversee the resolution of customer issues and ensure a high level of customer satisfaction.
• Act as the point of escalation for complex or unresolved technical issues.
• Monitor customer feedback and take proactive steps to address recurring issues or dissatisfaction.
• Develop customer support strategies to improve service levels.

Operational Oversight

• Develop and maintain Standard Operating Procedures (SOPs) for technical support processes.
• Ensure the team meets Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Implement tools and systems for ticket management, reporting, and communication.
• Analyse support trends to optimize workflows and improve efficiency.

Technical Expertise

• Maintain a strong understanding of the company’s products, services, and technologies.
• Provide guidance to the support team on technical troubleshooting and problem-solving.
• Collaborate with product and engineering teams to address recurring technical challenges.
• Stay updated with industry trends and incorporate relevant practices into the support process.

Communication and Collaboration

• Serve as a liaison between the support team and other departments, such as sales, marketing, and product development.
• Provide regular updates and reports to senior management on team performance, customer satisfaction, and operational challenges.
• Coordinate with external vendors or partners to resolve third-party issues impacting customers.
• Clear verbal and written communication for resolving customer issues, team collaboration, and presenting insights to stakeholders.
• Ability to explain technical concepts to non-technical audiences.

Strategic Planning

• Plan and implement strategies for scaling support operations in line with business growth.
• Budget and allocate resources effectively to meet current and future support demands.
• Develop and implement customer service policies that align with company goals.

Risk Management

• Identify potential risks in the support process and develop mitigation strategies.
• Ensure compliance with regulatory standards and data protection laws, if applicable.

Metrics and Reporting

• Monitor support metrics like first-response time, resolution time, customer satisfaction score (CSAT), Net Promoter Score (NPS), etc.
• Use data-driven insights to make decisions and improve support processes.

Requirements:

• Minimum of 5 years of experience in technical support, customer service, or IT management roles.
• Hands-on troubleshooting in software, hardware, networking, or systems.
• Proficiency in Operating Systems (Windows, Linux, macOS), Networking Concepts (DNS, DHCP, firewalls, VPNs), Cloud Platforms (AWS, Azure, Google Cloud), and Application Support tools (e.g., ticketing systems, monitoring tools).
• Proficiency in Helpdesk Tools (e.g., Zendesk, Freshdesk), CRM Platforms (e.g., Salesforce), and Monitoring Tools (e.g., Nagios, SolarWinds, Datadog).
• Familiarity with ITIL frameworks or similar methodologies.
• Degree in Cybersecurity / Computer Science / Information Technology / IT Engineering / Business Administration.
• Certification in CompTIA A+, Azure Administrator, AWS Solutions Architect, CCNA, ITIL Foundation, ScrumMaster, or Six Sigma will be considered an added advantage.
• Goal setting, performance monitoring, and feedback delivery.
• Strong organizational, project management, and strategic planning abilities.
• Conflict resolution and adaptability in fast-paced environments.
• Expertise in troubleshooting and diagnosing issues accurately.
• Commitment to high-quality service and satisfaction.
• Handling escalations and maintaining professionalism.

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Salary will commensurate with qualifications and experiences
• 13th month bonus AWS / Variable bonus

*After office work may be required due to the nature of IT/IT-networking job scope

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Key Responsibilities:

Lead Project Team, Interact with Clients, Consultants, Contractors, and Authorities.

To have a strong knowledge and understanding of project management and scheduling.

Manage site activities, site engineers and workers.

Develop detailed project plans, including scope, objectives, timelines, and resource allocation.

Ensure that all projects are delivered on time, within scope, and within budget.

Job Responsibilities:

• Manage and oversee the food service operations of cafeteria
• Lead & supervise a team of F&B staffs
• Administer staff record, submit report to immediate supervisor
• Manage, build and maintain cordial relationship with customers and clients
• Accountable for food cost management, menu planning as well as the development and creation of new products needs
• Responsible for the running and the supervision of food preparation to ensure that food quality standards are met and delivered to client
• Ensure that operations team adhere to sanitation, food safety and hygiene standards as set in our HSE requirement.
• Implement Kitchen Planner & Inventory system for own outlet and perform central ordering system.
• Schedule of roster and perform paperwork duties

Health and Safety Responsibilities:

• Follow Compass health, safety and security procedures
• Maintain safe personal presentation standards
• Consult on health and safety matters
• Report all incidents and hazards immediately
• Complete all required HSE training
• Adhere to the site food safety plan, hygiene procedures and standards

HSE Policy / Procedure Documents:

• Compass Health, Safety and Environment Policy
• Employee Health, Safety and Environment Handbook
• Relevant Inspection Forms / SOPs / PWI
• Material Safety Data Sheet (MSDS)

Job Requirements:

• Candidate must possess at least a Diploma, Bachelor's Degree, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management or equivalent.
• A least 3 year(s) of working experience in the related field is required for this position.
• Preferably specializing in Food/Beverage/Restaurant Service or equivalent.
• Excellent interpersonal and communications skills, able to liaise with all employees.
• Resilient & ability to perform under pressure excellent communications & interpersonal skill.
• Previous setting up of outlet experience an advantage.

The Project Manager is responsible for ensuring proper adoption of resource, quality and risk standards as well as managing project profit during the project lifecycle. He/She coordinates all administrative processes related to a project eg reports, claims, payment of invoices, including the final project handover documentation. He/She typically comes from an engineering industry/background and is able to identify and report project-related issues as well as suggests changes related to quality, risk and administrative processes.

He/She has good communication, customer management and negotiation skills for engaging with both internal and external parties to coordinate project activities between organisational departments and teams during the various phases of a project, as well as managing sub-contractors to ensure they are integrated into the project and adhering to technical requirements.

JOB DESCRIPTION

• Be responsible for the planning, scheduling, controlling and coordinating of building services related works in terms of preventive / breakdown / A&A Works
• To lead a team of supervisors & skilled workers to carry out their works accurately and timely and to ensure that works on site are carried out according to client requirement
• Liaise and hold meetings with clients, Managing Agent & Sub contractor to ensure that all requirements by clients and relevant authorities are adhered
• Monitor, track, and provide timely project progress reports to the management

JOB REQUIREMENTS

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Electrical/Electronic), project & facilities management, building services engineering, mechanical engineering or equivalent or equivalent.
• Diploma holders with relevant facilities management, M&E experience are also welcome to apply
• Good knowledge of M&E coordination
• Electrical and ACMV design capability would be an added advantage
• Committed, positive attitude & able to handle projects independently
• Good team player with ability to lead and multi-task
• At least 2 Year(s) of working experience in the related field is required for this position