Sales Support Engineer

Responsibilities:

· Daily tasks include handling of sales enquiries, preparation of quotation and sales report, conducting customer visits, perform product sales and technical presentations, attend to customer’s query on product technical and quality issues, implementing marketing activities

· Provide technical consultation to customers through understanding customers requirements and recommending the most suitable solutions and services.

· Understanding markets situation, trends, customer’s changing requirements to develop sales strategies and action plans

· Representing the Company in a professional manner and establishing good rapport and business relationship with our customers, suppliers and principals

Requirements:

· Diploma or Bachelor Degree in Electrical, Electronics Engineering or related field with at least 2 years sales experience.

· Prior working experience, application knowledge or experience in electrical power components and switchgears an added advantage

· Service oriented with strong communication, interpersonal & presentation skill

· Good team player, self‐driven and ability to work under pressure

· Aggressive, proactive, initiative and responsible person

· Good consultative selling, interpersonal, and negotiation skills

· Ability to work independently, taking ownership of responsibilities

1. Provide administrative support to the sales team and provide necessary report.

2. Review, verify and process invoices.

3. Support finance department in performing daily account payable in system.

4. Manage and ensure accurate, and timely payment disbursement.

5. Maintain proper accounting record and filling.

Any other ad hoc and related activities assigned

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Responsibilities

• Administrate user accounts for network, e-mail, and other applications;
• Provide support to end users in local and regional offices around the world who are on Medpace IT equipment and software applications including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, office applications;
• Identify, research and resolve technical problems of IT equipment and software applications;
• Respond to IT tickets, telephone calls, e-mails, and requests for technical support;
• Document, track, and monitor problems to ensure timely resolutions; and
• Communicate and collaborate with a regional/global IT team members

Qualifications

• Fluent in English (both written and verbal)
• Diploma in Computer Science or Information Technology;
• At least 1 year of experience in a help desk or IT Support role; and
• Experience with Exchange Server Tools, Office 365 and other cloud based applications a plus.
• Mainly based at One-north office and open to travel to another office (Boon Keng/ Bendemeer) on ad-hoc basis

JOB DESCRIPTION

· Assist in training sessions for the sales team

· Conduct market trend research

· Provide admin support for the sales team

· Communicate with clients

· Update client information and track interactions

· Assist in creating sales proposal and presentations

· Maintain organized documents

· Coordinate with other departments

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

About the Team:

The Marketplace Buyer team maintains services that empower the core e-commerce business of Shopee. Its scope spans across buyer and seller facing features, covering the entire journey from account registration to order fulfillment. As one of the most critical pillars of the Shopee ecosystem, the Marketplace Buyer team owns systems that serve hundreds of millions of users across the globe and handle millions of transactions on a daily basis. Being built with modern architecture and in a distributed environment, these mission-critical services receive high traffic, require high performance, and deliver high impact to the business. As the owner of these services, we constantly work on solving interesting and challenging problems to deliver a better and smoother shopping experience to customers worldwide.

Job Description:

• Work closely with the product team to provide solutions to business problems
• Lead a team of engineers to deliver end-to-end product solutions
• Define cross-team, cross-tech-stack technical solutions and oversee the entire delivery lifecycle
• Build a healthy and sustainable team with team members' growth in mind
• Provide solutions to technical challenges on and beyond the team-level
• Set the technical directions for the team
• Define best practices and processes to boost efficiency and to enable innovation
• Maintain large scale production services supporting millions of users; continuously iterate while maintaining system stability and performance
• Drive the implementation of industry leading systems to empower business growth

Requirements:

• Having a background in computer science or related disciplines
• Strong programming skills in at least one language such as C/C++, Golang or Java
• Having at least 3 years of experience building high performance systems
• Well balanced system design capabilities with both long-term and short-term goals in mind
• Deep understanding of software engineering concepts and processes
• Strong communication skills and teamwork spirit

Good to have

• Hands-on experience with Golang
• Experience leading a small team
• Exposure to applications/systems with a large amount of data

Working alongside a clinical environment, you will be involved in preparation together with the team for a long-term vision, tactical goals, as well as meticulous planning. Being under a high importance function treatment company, your role plays a significant part in ensuring all matters are in good hands and well taken care for.

You are required to play an active support role in ensuring key performance objectives are met which include the continuous and uninterrupted operations of clinics, office, fixtures & fittings, and all infrastructural assets and facilities but not limited to the timely replacement of items.

Requirements

• Minimum Diploma in Engineering/Building Services/M&E or similar discipline
• Basic knowledge in Building systems such as Heating, ventilation and air conditioning systems, fire protection systems.
• Fresh Graduates are encouraged
• Able to multi-task and work in fast-paced environment
• Support of Executive in daily roles and programmers, reporting line will be to the Operations Manager
• Liaise with service partners and contractors
• Able to travel in-between clinics for ad-hoc works (Biopolis & Lucky Plaza)
• Good communication and Interpersonal skills
• Be a team-player, willing to work in a 5.5-day work week

General administrative duties

Handling telephone calls & incoming email

Handling worker work permit

Data entry, supplier Invoices & filing

Other ad-hoc duties as assigned

Brief Description:

Join our dynamic IT department at AmSpec Singapore, where we ensure operational excellence across our global enterprise. We are seeking a knowledgeable IT Support Specialist with expertise in desktop support, networking, and system administration. This role is crucial in maintaining our IT infrastructure and supporting our workforce of 300 employees. You will be instrumental in resolving complex technical issues, enhancing our IT capabilities, and working closely with our corporate centralized IT departments to support local users.

Reports directly to the IT Director based in Europe, who also manages our teams in Spain, India, the Middle East, and the Netherlands, this position requires effective collaboration within a culturally diverse and geographically dispersed team.

Responsibilities:

• Provide second-level technical support for end-users, addressing issues related to desktop systems, software, hardware, and peripherals.
• Troubleshoot network problems, including issues related to switches, firewalls, and NAS devices.
• Develop and maintain scripts using PowerShell to automate routine tasks and streamline system operations.
• Assist in the administration and support of SharePoint environments.
• Collaborate with team members to implement new technology solutions and improve existing processes.
• Document troubleshooting procedures and maintenance logs.
• Train users and staff on new technologies and IT procedures.
• Work closely with centralized corporate IT departments and regional teams to ensure cohesive support and operations across the enterprise.
• Other duties as assigned.

Requirements:

• Bachelor’s Degree in Information Technology, Computer Science, or a related field (preferred but not required).
• Certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Expert (MCSE), or similar.
• 2-5 years of experience in IT support within a midsize to large organization with prior experience in a global enterprise environment.
• Strong knowledge of desktop and server operating systems, including Windows and MacOS.
• Experience with network troubleshooting and basic administration (knowledge of switches, firewalls, and NAS storage systems).
• Proficient in scripting with PowerShell to automate tasks and manage systems.
• Familiarity with SharePoint administration and troubleshooting.
• Experience with using a ticket system, preferably osTicket.
• Excellent problem-solving skills and the ability to manage multiple tasks simultaneously.
• Strong communication and interpersonal skills, capable of working effectively in a diverse, global team environment.
• Excellent knowledge in Microsoft Office / platform (especially Excel Macro, VBA, Access, SharePoint and Power BI).
• Good technical writing and verbal communication skills.
• Good analytical, logical thinking and problem-solving skills.
• Team player.

What We Offer:

• A dynamic, supportive, and technology-driven work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.

Qualified or interested candidates, please submit your updated resume in MS Word / PDF format to [email protected]

We regret to inform you that only shortlisted candidates will be notified.

Please include the following in your resume (if any): -

• Last drawn / current and expected salary.
• Reason(s) for leaving previous / current company.
• Education background.
• Work experience in point forms.

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Working Location: Central

Working hours: 10am to 6pm (Monday to Friday)

Your role:

• Serve as a point of contact for internal and external stakeholders, addressing inquiries, concerns, and requests in a timely and professional manner
• Provide administrative support to project teams, including document management, meeting coordination, and communication facilitation
• Assist in project documentation, including drafting project plans, status reports, and meeting minutes
• Maintain accurate records and databases, ensuring data integrity and confidentiality
• Compile and analyze data, generate reports, and prepare presentations to support decision-making and business planning activities
• Monitor key performance indicators (KPIs) and metrics to track operational performance and identify areas for improvement
• Coordinate and facilitate internal meetings, workshops, and events, including logistics planning, venue arrangements, and catering services
• Assist in the implementation and execution of operational processes, procedures, and policies to ensure efficiency and compliance with organizational standards
• Collaborate with cross-functional teams to address operational issues, resolve conflicts, and optimize workflows
• Provide administrative support to senior management and department heads, including calendar management, scheduling meetings, preparing agendas, and coordinating travel arrangements

Requirements

• Minimum Diploma and above
• Prior experience in the marketing field will be an advantage
• Results-oriented, ambitious and positive working attitude

EA Reg Number: R2094147

EA License Number: 22C1278

Job Description

WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Service Desk Support Consultant (Level 1) plays an important role in making sure that happens, as the frontline member of the team. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L1) can turn to the Level 2and Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Ensure all calls, chats are answered and all emails are responded in a timely manner.
• Ensure all issues are properly logged into the ITSM portal.
• Perform initial classification/prioritization of the incidents.
• Perform first level triage and troubleshooting on all reported issues, ask customers targeted questions to quickly understand the precise root of the issue.
• Refer to internal Knowledge Base or resources to provide accurate technical solutions.
• Provide First Call Resolution (FCR) technical support via phone, email or chat.
• If unable to resolve, escalation to next level resolver group and keeping client informed.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Furnish timely updates to customers on the status of outstanding incidents within targeted Service Levels (SLA).
• Prioritize and manage several open incidents at one time.
• Maintain ownership of incidents and follow-up with client on reported issues until closure.
• Manage customer expectations and notify Team Lead/Service Delivery Manager in the event of unusual surge in calls of a specific nature.
• Prepare accurate and timely reports.
• Maintain jovial relationships with clients.
• Contribute knowledge articles and maintain documentations for known errors/on-site processes.
• Collaborate with the internal IT team to communicate to the client the status of their ticket every step of the way, notifying them of any changes or outages related to their issue.
• Escalate tickets that require the Service Delivery Manager or Technical Manager support.
• Identify, communicate and mitigate potential risks to the Service Delivery Manager and clients.
• Act as the Monitoring Center for internal infrastructure, monitoring via dashboards and escalating appropriately to Level 2 or Level 3 team for remediation.

Requirements

• Diploma in IT or Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System or the equivalent).
• ITIL v4 or other IT-related certifications will be an advantage.
• At least 1 to 2 years’ work experiences as an IT Service Desk Analyst, Technical Support Engineer, Desktop Support Engineer or similar roles.
• Familiarity in providing support via remote desktop applications.
• Hands-on experience with Windows/Linux OS environments.
• Basic experience in managing Active Directory, M365, VPN, Network or virtual computing infrastructure.
• Basic knowledge of cloud concepts and network infrastructure.
• Good understanding of computer systems (hardware and software), monitoring tools, mobile devices and other tech products.
• Intermediate knowledge on using Microsoft Office suite (e.g. MS Excel, MS Outlook, MS SharePoint etc)
• Excellent ability to diagnose, identify and troubleshoot technical issues.
• Excellent problem-solving and communication skills.
• Excellent time management and task prioritisation skills.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

Job Description

WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens, as the next line of support to our Level 2 Technical Consultants. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

The Senior Technical Support Consultant (Level 3) handles escalated support requests from Technical Support Consultant (Level 2) where they can’t handle as well as any projects that require on-site implementation. As such, the role requires the candidate to be vastly exposed to Active Directory, server, network, Exchange or any cloud infrastructure administration.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When help is needed the Senior Technical Support Consultant (Level 3) can turn to the Team Leads and Technical Manager for guidance and support.

Responsibilities

• Able to function on 24 by 7, standby mode for our Level 2 teams.
• Delight our clients with a friendly, quick and helpful experience.
• Use our ITSM Portal to work on and resolve escalated Incidents and Service Requests from the Service Desk or Level 2 team.
• Work with Level 1 and Level 2 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to heir issue.
• Split tickets that have several issues into their own individual ticket.
• Managing and recording all work through our ITSM portal.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Responsible for Level 3 support and escalations for Network and System issues.
• Assist the Client with advanced remote or on-site troubleshooting.
• Assist the Client with on-site installation/implementation & removal of equipment.
• Configure and manage virtual computing systems.
• Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
• Monitor network and systems to ensure optimum performance, reliability and availability.
• Monitor Systems resource utilisation for trending and for capacity planning purposes.
• Work closely with internal and external teams for problem resolution.
• Work closely with product vendor for a resolution in the event a Level 4 escalation is required.
• Perform maintenance and upgrades of systems and networks.
• Adhere to policies on change management to ensure success of such projects.
• Implement security measures and ensure that policies are followed as part of governance.
• On-Site Hardware Maintenance and Support.
• Make sure that Client Documentation in well maintained.
• Collaborate with the Solutions Architect when implementing new infrastructure or solutions for clients.
• Collaborate with Projects team from time to time, to assist with project implementations on-site.
• Create and maintain documentation for on-site processes.
• Escalate tickets that require Team Leads or Technical Manager support.
• Identify, Communicate and Mitigate potential risks to the Technical Manager and Clients.
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher.
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
• Follow all our Security Procedures and keeping a vigilant eye for Security Issues.
• Identify opportunities for improvement and make constructive suggestions for change.
• Contribute to the process of innovative change effectively.
• Undertake other duties as required by the Service Delivery Manager.

Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) or higher.
• CCNA, Microsoft, Fortinet, VMWare or other IT certification would be an advantage.
• At least 4 to 6 years of hands-on experience in Active Directory, servers and network device configuration and troubleshooting, as well as systems and OS support.
• Proven work experience as a Server Engineer, Network Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Hands-on experience with Windows/Linux OS environments.
• Good understanding of computer systems, mobile devices and other tech products.
• Good knowledge of cloud concepts and networking.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Excellent attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

At One World International School (OWIS), we are looking for passionate, adaptable educators who enjoy teaching students from diverse cultures. OWIS provides an individualised approach to learning that nurtures every aspect of child development. In addition to versatile learning spaces and a variety of extracurricular activities, we offer rigorous curricula that prepare students to be future innovators and leaders. We're an IB Primary Years Programme (PYP) World School, a Cambridge International School and an IBDP School. All teaching positions require a high proficiency in spoken and written English, a degree, teaching qualifications and ICT literacy.

Overall Responsibilities

• Provide specific intervention methods to the children in the areas of academic, behaviour learning, social and communication skills.
• Provide push-in/pull-out one-on-one/small group specialist remedial intervention in literacy and numeracy.
• Assess and monitor the progress of learners and set goals for improvement, including report writing.
• Assess, interpret and formulate individualised learning plans.
• Works cooperatively with all educators and families to support children’s learning and development.
• Prepares and updates lesson plans, reports, for students on the learning cycle.
• Manage clear and precise parent interaction.
• Participate in parent interaction and maintain clear and verifiable records of agreements.
• Engage with school teams to contribute to the safe and seamless running of the organisation.
• Take up extra-curricular activities. Be a part of school events, assemblies, staff training, meetings etc.
• Promote the health and safety of assigned classes.

Requirements

• Minimum two (2) years of relevant full-time learning support experience as a qualified teacher.
• Candidates must at least possess a Bachelor's degree in Education and qualifications in learning support/learning difficulties/dyslexia teaching and certification and/or membership with local/international professional bodies.
• Familiar with common learning support/remedial/reading intervention programs, theories, tools and methodologies for identification and assessments.
• Must have strong knowledge and experience of the IB PYP curriculum and integration of learning.
• Experience in an international school environment (preferred).

Location: Punggol

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Job Description
WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Technical Support Consultant (L2) plays a crucial role in making sure that happens, as the next line of support to our Service Desk. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

The Technical Support Consultant (L2) provides Tier 2 support to our clients; handling escalated support requests from Service Desk Support Consultant (Level 1), as well as any projects that require on-site troubleshooting, installations or implementations. As such, the role requires the candidate to be fairly exposed to Active Directory, server, network, Exchange or any cloud infrastructure administration.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L2) can turn to the Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Delight our clients with a friendly, quick and helpful experience.
• Use our ITSM Portal to work on and resolve escalated Incidents and Service Requests from the Service Desk or Level 2 team.
• Work with Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.
• Assist the client with remote or on-site troubleshooting activities.
• Assist the client with on-site installation/implementation & removal of equipment.
• Managing and recording all work through our ITSM portal.
• Split tickets that have several issues into their own individual tickets to ensure linear tracking and resolution.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Escalate tickets that require Team Lead or Technical Manager support.
• On-site hardware maintenance and support.
• Create and maintain documentations for on-site processes.
• Make sure that client documentations are well maintained.
• Collaborate with Projects team from time to time, to assist with project implementations on-site.
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and clients.
• Adhere to the schedules provided by the Team Leads or Service Delivery Manager.
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
• Follow all our Security Procedures and keeping a vigilant eye for Security Issues.
• Identify opportunities for improvement and make constructive suggestions for change.
• Contribute to the process of innovative change effectively.
• Undertake other duties as required by the Team Lead or Service Delivery Manager.

Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent).
• ITIL v4 certification will be an advantage.
• CCNA, Microsoft certifications, VMWare or Fortinet certifications will be an advantage.
• At least 2 to 3 years’ work experience as a Level 2 Technical Support Engineer, Desktop Support Engineer, IT Service Desk Engineer or similar roles.
• Hands-on experience with Windows/Linux OS environments.
• Hands-on experience in managing Active Directory, M365, MS Exchange, Storage, VPN, Network or virtual computing infrastructure.
• Good understanding of computer systems, mobile devices and other tech products.
• Good knowledge of cloud concepts and networking.
• Excellent ability to diagnose and troubleshoot basic to intermediate technical issues.
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Responsibilities:

• Support Technical department for any technical related queries from Sales or Production department.
• Follow Specifications and calculations to create various technical drawings.
• Liaise with Sales team to gather about product requirements and designs.
• Make further drawing revisions based on client requests.
• Calculate dimensions, weight limitations and material requirements.
• Create detailed drawings with Computer-aided Design (Brics Cad) software.
• Prepare and review sketches to review them along with Sales Teams
• Identify and communicate potential design problems with the rest of the teams.
• Ensure final design drawings comply with regulations, quality standards and client specifications.

Requirements:

• Diploma/Certificate in Engineering
• No working experience prior are also welcome.
• Good Knowledge in AutoCAD 2D and 3D.
• Able to work under pressure and meet deadlines.
• Must be Detailed-Oriented and Meticulous in Drawing

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

RESPONSIBILITIES:

• Networking, software installation & update
• Email & WMS setup & resolve
• Company domain connection
• Other duties

REQUIREMENTS:

• 1 years working experience in related industry
• Min Diploma

OTHER INFORMATION:

• Location : Pandan Crescent
• Working Days/Hours : 5 days / 8:30am – 6:00pm
• Salary: Up to $3,000 (salary will commensurate according to experience & qualifications)
• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Purpose:

The Engineer shall be rotated to provide technical support and work in the 3 units in Technology Support:

• TV Studios & OB Support (TVS)
• Media Delivery (MD)
• Technical Support (BE IP)

The Scope:

The Engineer is expected:

i. TV Studios & OB Support (TVS)

• To support the design, installation and maintenance of broadcast enterprise systems for Studio Production, Location Unit and Outside Media Production. He/She assists in delivering infrastructure projects, which includes system integration, acceptance tests and enhancement work.
• To perform preventive and corrective maintenance of broadcast related equipment and infrastructure which involves delivering infrastructure projects as per technical instructions, standard procedures and learning on-the-job in maintaining TV Studios, Outside Broadcast Production, OB van systems/ equipment and Parliament House for live broadcast and production.
• To assist in the setup and provide technical support of production facilities for major events coverage.

ii. Media Delivery (MD)

• To support the design, installation and maintenance of allocated parts of the organisation's linear and non-linear media equipment and infrastructure.
• To assist in delivering Contribution infrastructure projects which includes maintenance on microwave link, fibre link, cellular data bonding link and other types of wired and wireless links equipment and infrastructure which involve delivering Media Contribution projects as per technical instructions, standard procedures and learning on-the-job in a project environment.
• To assist in the setup and support the media connectivity and delivery from outside locations to base for live broadcast and production.

iii. Technical Support (BE IP)

• To support the design, installation and maintenance of broadcast enterprise and production IP infra media network.
• To assist in delivering infrastructure projects, which includes system integration, acceptance tests and enhancement work.
• To perform preventive and corrective maintenance of broadcast related equipment and infrastructure which involves delivering infrastructure projects as per technical instructions, standard procedures and learning on-the-job in maintaining broadast controller, orchestrator and monitoring system for media IP network.

Requirements:

• Degree in Electronic & Electrical Engineering or Information Engineering & Media or Computer Engineering from a recognised tertiary institution
• Hands-on Engineer with interest in broadcast engineering
• Knowledge in IT and computer network
• Proficient in written and communication skills
• A team player who is able to work independently and is prepared to perform shift duties

Responsibilities

• Manage/compile of all outlet orders
• Process orders for third parties
• Month end invoice/report posting for external and internal companies
• Monthly stock take
• Organize and maintain all files and records
• Any other ad-hoc duties as assigned by the Company

Requirements

• Candidate with related working experience will be advantageous
• Experience in food factory and process an advantage
• Proficient in MS Office application

Whatsapp 91834574 for more information

Founded in 1996, Huabao Flavours & Fragrances Co., Ltd. is the largest Flavour & Fragrance house in China, engaged in the research & development, production, sales and services of tobacco flavors, food flavours, fragrances and food ingredients. Our company in Singapore - Huabao Asia Pacific Pte Ltd is currently looking for dedicated and talented individuals to join the team.

Procurement Manager & Sales Support Specialist

Job Description:

1. Execute purchase orders and contracts, and implement purchase procedures
2. Strong knowledge and skills price negotiation, planning and order process
3. Implement and improve the cost reduction and control plan
4. Develop, assess, and manage suppliers, and maintain their relationships
5. Fill in the relevant procurement form, and prepare the procurement analysis (supplier market dynamics and risks etc) and summary report
6. Familiar with raw materials procurement in flavour or food ingredient industry
7. Collaborate with internal stakeholders to achieve business objectives
8. Prepare in-depth analysis in support of sourcing strategy development

Requirement

1. Degree in international trade, fine chemistry or related fields
2. 3 years + of experience in raw material procurement (chemical/flavour/food ingredient) and foreign trade related work, familiar with general custom clearance procedures
3. Experience and knowledge in strategic buying
4. Familiar with the import and export operation process, and the policies of the customs inspection
5. Must be familiar with import operations such as bonded warehouse and general trade procedure
6. Work proactively & open minded and willing to learn new skill set
7. Good communication skill to persuade and influence both internal and external stakeholders

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Dealing with service failure and crisis management

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
• Experience using help desk software such as Intercom, Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!