We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

This position assists staff with technical support or desktop/laptop computers, applications, printers and related technologies.

Responsibilities:

• Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines.
• Works with vendor support contacts to resolve technical problems.
• Works with service desk and RDS as appropriate to determine and resolve problems received from clients.
• Responds to support requests from service desk, users and other infrastructure teams.
• Performs upgrades as directed to ensure the longevity of equipment.
• Keep track of request and make sure they are implemented as planned.
• Participate in incident handling concerning desktop changes.
• Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
• Microsoft environment knowledge (desktop & server).
• Ensures that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systems.
• Provide weekly reports.
• Implement best practices.
• Be the single point of contact with customer.

Requirements:

• Bachelor’s degree / Diploma in Engineering, Computer Science, Management Information Systems, or related field.
• Minimum 5+ years of experience from the desktop environment.
• Have some level of technical understanding of the products building up a desktop service.
• Exposure on managing remote sites.
• Phone support experience necessary.
• Technical helpdesk or technical call center experience is necessary.
• Disciplined, systematic problem solving skills required.
• Windows and Novell Operating systems.
• Clients: Windows7, Windows Vista, Windows XP, Windows 2000.
• Servers: Windows 2000, Windows 2003, Windows 2008.
• Knowledge of Active Directory, Novell eDirectory, Lotus Notes and Exchange 2003/2007.
• ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center.
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools.
• MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio.
• Internet browsers (e.g. Explorer, Chrome, Firefox).
• VPN and remote dial-in users.
• Support for laptop, desktops, AV Devices and printers.
• PDA and blackberry support.
• Apple Ipad Device support.
• Others: Adobe Acrobat and other common desktop applications like Winzip, etc.

Our Client is a leader in providing automated innovative business solutions to

Restaurants and F&B industry, who is seeking to recruit a POS Support Technician.

POS Support Technician

Job Description

As a POS Support Technician you will work as a member of a technical support team and will

report directly to the Support Manager. You will be required to assemble and configure POS

hardware. You will provide both on and off-site support, telephone support, and remote access

support for hardware and software for our clients. You must be able to manage and perform

assigned tasks effectively, working together with others as a cohesive team, communicate and

act professionally within workplace and with clients, and maintain a good knowledge of existing and future software and hardware products.

Responsibilities:

· Maintain technical knowledge related to our suite of hardware, software product lines

and industry

· Setup, configure, and test hardware and software components

· Install software and hardware at client sites, run and connect all cables between and at

hardware devices

· Provide telephone, remote, and on-site support for clients in order to provide quick

resolution to problems

· Provide training to clients regarding software, hardware, and troubleshooting techniques

·

Requirements

· Previous Restaurant POS Support experience is a big plus!

· Ability to manage multiple tasks in office or at off-site client location

· Some Evening and Weekend schedules will be required

· Learning and Understanding about cloud technologies

· Candidates with less than 2 years of sales experience are welcomed to apply

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Job Description

• Industry/ Organization Type: Marine Product Service Provider
• Position Title: Sales Support Coordinator
• Working Location: West – Tuas Link (Walking distance)
• Working Hours: 5 days (Monday to Friday: 8 am-5 pm)
• Salary Package: Up to SGD 3200 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Involve in the preparation of proposals, ensuring coordination and timely follow-ups on offers.
• Oversee and coordinate the timely and efficient fulfillment of orders, including the arrangement of delivery schedules.
• Accurately record all transactions and data entries in the system, and ensure proper filing of all related documents.
• Address customer queries and deliver comprehensive after-sales support.
• Aid in the collection of accounts receivables.
• Contribute to the preparation of reports as required.
• Continuously update product knowledge to effectively assist customers.
• Strive to meet and exceed individual and departmental KPIs.

APPLY NOW!!!

• Min. N level
• Min. 2 years of working experience in the related field
• Training is provided to an inexperienced candidate
• Familiar with Microsoft Office

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67190 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Responsibilities:

• Oversee monitoring and management of system alerts and abnormal behaviors.
• Coordinate and execute fault isolation procedures and provide detailed documentation.
• Assist in the resolution of complex issues using problem resolution scripts or escalate as required.
• Generate and analyze reports for monitoring, analytics, and audits to ensure operational efficiency.
• Validate post-change system health and recommend preventive measures.
• Maintain and improve the lifecycle management of incident tickets.
• Enhance and validate operational scripts with a focus on efficiency and accuracy.

Experience and Skills Needed:

• Same as Associate Consultant, with additional experience in managing complex system monitoring and problem resolution.
• Strong analytical skills to assess operational and system behaviors.
• Demonstrated ability to suggest and implement process improvements.

Job Description

• Industry/ Organization Type: Manufacturing (Consumer Appliances)
• Position Title: Technical Support Assistant
• Working Location: Pasir Ris
• Working Hours: 5 days (Mon – Fri, 8.30 am – 6.30 pm)
• Salary Package: Basic salary up to $3,500 + AWS + Overseas Allowances + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Troubleshoot various hotel guestroom appliances such as safes, minibars, kettles, hairdryers, irons, and clocks.
• Manage the entire spare parts inventory and improve inventory control processes.
• Handle technical issues for local and overseas hotel customers and generate investigation reports.
• Collaborate closely with certification and sales colleagues to address challenges.
• Participate in testing, evaluating, and implementing new products.
• Visits to overseas customers/distributors to provide technical support.

APPLY NOW!!!

• A diploma or degree in electrical and/or mechanical engineering is advantageous.
• Familiarity with Microsoft Word, Excel, and PowerPoint.
• A hands-on, eager-to-learn, and progressive attitude.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69028 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Assist in fulfilling the mission and vision of St Luke's ElderCare.
• Assist the therapists in physical treatments and administrative duties.

Clinical Duties

• To follow & maintain the standard of clinical practice
• To assist in implementing prescribed exercise programme and conducting group therapy
• To feedback on patient's progress (reporting)
• To communicate with patient at professional level
• To communicate with therapist at professional level
• To attend to two patients simultaneously if required
• To be responsible for coverage of service to assigned ward(s) or out-patient unit

Non-Clinical Aspects

• To be able to work in the Rehabilitation Team and provide feedback on department process and operation issues
• To coordinate matters related to equipment maintenance & repair (external)
• To assist in maintenance and repair of exercise equipment
• To liaise with Support Service Department for equipment maintenance (internal)
• To maintain equipment on the ward trolleys (if applicable)
• To ensure tidiness and cleanliness of all therapy areas (PT gym, OT ADL area & UL room)
• To report on the loss or damage of any rehab equipment

Administrative Duties

• To maintain department library
• To maintain department inventory
• To provide administrative duties e.g. filling document, assists in statistics.
• To help out in photocopy & dispatch of documents
• To be responsible for daily billing as applicable
• To participate in departmental meetings
• To replenish supply of assessment forms & exercise handouts

Education and Training

• To participate in basic therapy assistant training course
• To participate in ongoing education or upgrading program for therapy assistants
• To be involved in orientation program for new therapy assistants
• To participate in supervision and mentoring program for therapy assistants
• Degree/Diploma in Physiotherapy/Occupational Therapy from a recognised university
• Preferably with relevant therapy working experience.

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from Illumina End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with Illumina core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

Job description

• Provide remote/onsite technical support and services for related software.
• Apply Problem Determination/Problem Source Identification (PD/PSI) techniques in diagnosing and resolving complex technical problems for clients/services teams.
• Collaborating with other worldwide support/development teams and organizations to ensure a timely, accurate and seamless solution.
• Assist on pre-sales related activities such as requirement gathering, preparation of SOW and creation of new offerings. The candidate will be required to implement and maintain the solution built.

Required technical skills:

• Experience in troubleshooting z/OS and related software
• Experience in providing routine z/OS system maintenance related tasks
• Experience to solution and implement z/OS related infrastructure:

- SMP/E

· RACF

· DFSMS

· z/OS version upgrade

· z/OS and storage related migration to new hardware

Additional/Optional technical skills:

- Parallel Sysplex

- MQ on z/OS

- DB2 on z/OS

- CICS

- Omegamon

- Storage related skills – DS8k, IBM VE, etc

Requirements:

• Bachelor's Degree in IT or equivalent.
• At least 10 years of experience in z/OS and related Software.
• Open for 24x7 Support model.
• Fluent in English, both written and communication.
• Possesses effective communication skills, with the ability to work as a team both in person and remotely and to build up relationships across various teams worldwide.
• Able to solve problems independently.
• Customer oriented.
• Technical writing skills.

You will be working with product team that seeks to design and develop software applications that help government agencies to better serve the needs of the people . To that end, we employ an agile approach towards development, and work towards adopting the best practices and tools used in the top technology companies and organisations. We are looking for a Technical Support Engineer who will be part of the main development team to provide L1 and L2 and L3-code level changes support to an internal product.The Operations Engineer in IT product management is responsible for ensuring the reliability, stability, and efficiency of our technical infrastructure. The individual will work closely with developers, product managers, and user support to identify and rectify any issues that could affect the performance of the system. This role is crucial in maintaining high uptime and providing the expected level of service to our users. Responsibilities include monitoring system performance, resolving technical issues, coordinating with different teams for problem resolution, creating preventive measures(optional), and maintaining documentation related to system configuration, process, and service records.

• Monitor and analyse the current state of various product runtime environment (production and non-production) to ensure optimum system performance, and work out data-based strategy for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans.

• Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provides reporting and escalation to higher management or incident committee if necessary.

• Develop operations and processes guide to ensure every aspect of operations is documented and complies with audit requirements. • Manage day-to-day operation activities, analyse statistics and write status and progress reports, and present findings to stakeholders and higher management.

• Manage operations team consisting of staff and vendors, ensuring support is available on a 24/7 basis.

EXPERIENCE AND SKILLS NEEDED :

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Proven experience as an Operations Engineer or similar role in an IT setting.

• Implement change management and incident management workflows, using ITSM tools e.g. Remedy, Zendesk, ServiceDesk to automate workflows is advantageous

• Implement security and access control measures to control privileged access to test and production environment.

• Implement full stack monitoring (i.e. application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud native monitoring options (e.g. Cloudwatch, Stackdriver) and the OpenAPM stack is preferred.

• Identify and implement process automation to minimum downtime and human errors. Familiarity with scripting tools e.g. Terraform, Ansible is preferred.

• Experienced in agile methodologies, DevOps pipelines, test-driven development, and info-security practices. • Able to work collaboratively with a high performance team and influence with positive energy.

• Resourceful and able to work out solutions with innovative thinking and new tech.

• Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms will be preferred.

• Excellent problem-solving skills.

• Strong communication skills, with the ability to communicate complex technical issues to non-technical teams.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Responsibilities:

• Same as Associate Consultant, but with more responsibility for troubleshooting and resolving technical issues across multiple teams.
• Take a lead role in managing security and access control measures for both test and production environments.
• Oversee and guide incident and change management workflows, ensuring SLA compliance.
• Develop preventive measures to minimize downtime and human error through process automation and monitoring improvements.
• Lead efforts to implement full-stack monitoring and identify areas for continuous improvement.
• Produce comprehensive reports on system performance, incident handling, and improvement efforts for stakeholders and senior management.
• Provide mentorship and guidance to junior team members and ensure they are aligned with the team’s objectives and best practices.

Experience and Skills Needed:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in an Operations Engineer role, with at least 2 years of experience in the field.
• Experience with security and access control measures for test and production environments.
• Knowledge of cloud infrastructure management and services (AWS, Azure, Google Cloud).
• Hands-on experience with scripting tools (e.g., Terraform, Ansible) and familiarity with monitoring tools.
• Strong problem-solving abilities, able to approach issues creatively and resourcefully.
• Excellent communication skills and the ability to work in a collaborative environment.

Job Description

• Industry/ Organization Type: Electrical Equipment Manufacturer/ Production
• Position Title: Technical Support Engineer
• Working Location: Ubi
• Working Hours: Monday to Friday, 8.30 am – 5.30 pm; Saturday 8.30 am – 12.30 pm
• Salary Package: Up to $5,000 + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Provide technical support to customers for UPS, DC Systems, and Battery installations, commissions, repairs, and maintenance.
• Coordinate with end-users on-site to ensure smooth installation, commissioning, and maintenance activities.
• Collaborate with customers and engineers to ensure safe execution of site work.
• Deliver training to customers on the startup and operation of UPS and DC Systems.
• Monitor and follow up on maintenance contracts to ensure work is completed promptly.

APPLY NOW!!!

• Minimum Diploma in Electrical/ Electronics Engineering or its equivalent.
• At least 3 years of relevant experience in the UPS and DC power industry.
• Willing to travel across Asia on short notice.
• Immediate availability and own transport required.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69101 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Industry/ Organization Type: Electrical Equipment Manufacturer/ Production
• Position Title: Technical Support Engineer
• Working Location: Ubi
• Working Hours: Monday to Friday, 8.30 am – 5.30 pm; Saturday 8.30 am – 12.30 pm
• Salary Package: Up to $5,000 + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Provide technical support to customers for UPS, DC Systems, and Battery installations, commissions, repairs, and maintenance.
• Coordinate with end-users on-site to ensure smooth installation, commissioning, and maintenance activities.
• Collaborate with customers and engineers to ensure safe execution of site work.
• Deliver training to customers on the startup and operation of UPS and DC Systems.
• Monitor and follow up on maintenance contracts to ensure work is completed promptly.

APPLY NOW!!!

• Minimum Diploma in Electrical/ Electronics Engineering or its equivalent.
• At least 3 years of relevant experience in the UPS and DC power industry.
• Willing to travel across Asia on short notice.
• Immediate availability and own transport required.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69101 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Suntec City

Up to $4,500

Hybrid Work Arrangement (4 days WIO, 1 day WFH)

8am to 5pm / 9am to 6pm (M-F)

• Prepare and update reports as and when required
• Ensure that sanction checks are conducted.
• Perform List Intelligence for Vessels checks.
• Update and maintain the records, schedules, statistics, etc.
• Stay current on market conditions and to share findings and updates with all members of the team as appropriate.

How to Apply: send your resume to: [email protected] or telegram @jocelynchan ASAP!

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820

Support IT infrastructure (PCs, physical and virtual servers, storage, network, on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.
Provide L2 technical support and advice to users on systems-related issues or queries.
Perform systems administration/maintenance and works toward continuous optimization of systems performance.
Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations
Cross group collaboration
Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
Qualifications/Experience/Knowledge
Diploma/Degree or equivalent
Min. 2-3 years of experience preferred.
Technical knowledge infra stacks i.e. x86, Unix, storage and backups, networks, security, desktops/laptops/devices, servers
Knowledge of OS – Linux, Windows OS, Mac OS, and Servers Operating Systems, M365, Microsoft Intune
Knowledge of network architecture and security, routers, switches, provisioning, firewalls, and security
Possess problem solving skills and able to prioritize and manage multiple tasks.
Experienced in VIP user support.
Demonstrated verbal, written communication and interpersonal skills with stakeholders.

On call support required after office hours

Responsibilities:

• Offer through administrative support to the Managing Director, such as scheduling appointments, arranging meetings, processing expense claims, and preparing reports.
• Develop fee proposals, presentations, and materials for tender interviews.
• Prepare in-depth reports and presentation materials for board meetings, ensuring accurate meeting minutes are taken and distributed promptly.
• Organize, review, and verify documents for accuracy and compliance, while effectively managing Managing Agent agreements and other administrative responsibilities.
• Manage incoming correspondence, including emails and calls, addressing inquiries or redirecting them as required.
• Assist the Managing Director with various tasks as needed to ensure the smooth running of daily operations.
  

Requirements:

• With 2 years of Customer Support or Sales Support experience.
• Exceptional customer service and presentation skills.
• Positive, dynamic and results-oriented

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Helpdesk or (Outsourced) – End-User Support

Working hours: Monday to Friday, 9:00 AM - 6:30 PM.

Responsibilities:

• Oversee maintenance, set-up, installation/re-installation, relocation and migration of IT peripherals.
• Provide support for hardware, software, and peripheral devices, including upgrades and patches.
• Onsite & remote support for clients/end-users on IT-related requests
• Diagnose and able to resolve technical issues related to desktops, laptops, and printers.
• Ensure issues are addressed and resolved in a timely manner.
• Assist in configuring and setting up new employee workstations
• Manage software administration (e.g. Microsoft 365), including password resets and account management.

Requirements:

• Minimum ITE / Diploma in IT or equivalent.
• Fresh graduate are welcomed to apply.
• Able to deliver IT support to in a end-user environment.
• Excellent verbal and written communication skills, with a strong focus on customer service.
• Take initiative and able to work in a fast-paced environment, independently and also as part of a team.
• Open to help out after office hours (OT) depending on projects

Job Description:
We are seeking a reliable and detail-oriented individual to manage operations at a recreational facility. The role involves overseeing counter operations, maintaining facilities and equipment, managing facility bookings, handling inventory, and ensuring smooth day-to-day operations. You will liaise with various departments to address maintenance needs, provide excellent customer service, and uphold operational standards.

Key Responsibilities:

• Open and close facilities during operating hours (Mon–Fri: 9am–9pm; Sat: 9am–7pm). - shift will be assigned
• Handle inquiries from users while adhering to service guidelines.
• Conduct weekly facility and equipment checks, arrange maintenance, and ensure cleanliness.
• Manage facility bookings and prepare facilities for scheduled use.
• Maintain accurate inventory records, conduct stock checks, and replenish items as needed.
• Report faults promptly and liaise with contractors for repairs.

Requirements:

• Preferably experience in facilities management, customer service, or related fields.
• Ability to work independently and handle physical tasks (e.g., moving equipment).
• Good communication and interpersonal skills.

Requirement - Advanced Response Center (Tier 1)

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services. An ARC typically employs highly trained and specialized agents who are knowledgeable about the product or service being supported. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work closely with ARC Tier 2, Team Leads & Technical Support Engineers to achieve this purpose.

ARC Tier 1 is the first line of technical support.

This team is responsible for basic customer issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non- technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

· Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)

o 1st level troubleshooting of in supported systems

i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale

o Security event monitoring

o Server and network availability and performance monitoring

o Password reset and unlock

o Perform log & route [to higher tier or Resolver Team(s)]

· Record and manage all transactions/ cases in Service Management System

· Broadcast notifications to the relevant parties

· Provide timely status update, follow up on cases escalated until closure within the service level agreement.

Ensure daily tasks are executed according to the Standard Operation Procedure

Job Scope:

• Provide troubleshooting and technical assistance for automation systems and software
• Monitor and maintain automation systems to ensure optimal performance and reliability
• Create and update technical documentation, including user manuals and support guides
• Collaborate with engineering teams to implement system improvements and upgrades
• Conduct training sessions for users on automation tools and systems
• Manage and resolve incidents related to automation processes
• Analyze system performance data to identify areas for improvement
• Ensure compliance with industry standards and regulations
• Assist in testing new automation solutions and technologies before deployment

Requirements:

• Diploma in Electrical Engineering/Computer Engineering from a recognized local polytechnics
• Relevant site co-ordination experience in LTA/SMRT projects with WSH Safety Co-Ordinator Level B certification.
• Strong interpersonal skill with a positive attitude.
• A team player who is confident to lead, supervise and assist the various Project Manager in all sites related activities.
• A multitasker who thrives in a fast-paced environment with tight project schedule.
• Confident in communicating with LTA/SMRT and various SWC.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

• Industry/ Organization Type: Cargo & Container Leasing
• Position Title: Client Support Representative
• Working Location: Bugis
• Working Hours: 5 days (Monday to Friday 8.30 AM – 5.30 PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Coordinate and communicate with the Regional Sales Manager about existing clients and prospects in such a way as to ensure optimal support, both internally and externally.
• Provide information by telephone to clients about business opportunities and lease options.
• Assist with providing rate indications to customers as support in such a way as to ensure the timely and proper provision of proposals.
• Assist in the preparation of lease proposals for potential customers.
• Draft proposals and apply the predetermined price structure, providing an explanation upon request.
• Prepare and send lease contracts for tank containers to existing clients within the scope of agreed framework contracts, and process accepted proposals in the system.
• Maintain proper document filings - hardcopy contracts, lease amendments, related documents, etc.
• Compile the Exposure Reports, Bi-weekly Off-hire Forecast Summary, and monthly activity report.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma in Engineering, Administration, Facility Management or equivalent
• Has a minimum of 1-2 years of relevant working experience
• Prior working experience in the tank container industry would be an added advantage

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68109 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description:

Technical/Team Lead (Java) – Support (L3)

Job Summary:

We are looking for a proactive and dynamic professional to join our Application L3 team who can guide the team to troubleshoot production issues, provide technical solutions, provide maintenance and support for a mission critical system.

Job Description:

We are looking for an experienced Java Technical (Tech/Team) Lead to be responsible for identifying the issues, providing solutions for technical issues which arise from the product delivered. To be successful as a Java Tech/Team Lead, you should demonstrate sound knowledge of industry best practices, good organizational and leadership skills, and proficiency in JAVA technologies. Ultimately, the Java Tech/Team Lead should possess good analytical skills, the ability to anticipate issues and frame remedial actions, and excellent teamwork skills.

Roles and Responsibilities:

• Investigate on the issues reported by Application Support (L2) and provide workaround and/or permanent solution.
• Workaround solution includes but not limited to: data patch, shell scripting, PL/SQL scripting etc.
• Permanent solution includes code change, workflow change etc.
• Trouble shooting involves, simulation of the issue, going through various logs, working with the application team and with the infra team.
• Should possess good people management skills such as managing the team, task allocation, mentoring, monitoring, motivating the team etc.
• Support continuous improvement throughout the development life cycle of enterprise level software solutions. This includes enhancing / maintaining of software applications.
• Create and maintain documentation for software design specifications.
• Perform Unit Testing, Integrated Testing and troubleshooting of software application issues.
• Reviewing the work of other team members with feedback for improvement (if applicable)
• Using coding standards and best practices to ensure quality deliverables
• Contribute as a team member to an operational, integration or application architecture requirements, design, implementation, or on-going operations deliverables

Requirements:

• Candidate must possess at least a Diploma/Degree in Computing/Information Technology or equivalent
• At least 5 years of development experience in Java
• Experience in performing production support
• Experience in Spring/Spring Boot framework
• Experience in relational databases such as Oracle and MySQL
• Experience in implementing web services such as SOAP and RESTful web services
• Experience in frontend frameworks such as Angular, Struts, jQuery and Bootstrap
• Experience in batch processing implementations
• Have implemented some form of custom frameworks such as security and validations
• Have some team leading experience
• Good verbal and written communication skills
• Advanced understanding of modern software development methodologies
• Advanced understanding of software testing methodologies, scripting and tools
• Minimum experience of three or more full SDLC for web application projects
• Ability to work effectively in a team and with client

Good to have:

• Experience in Agile development environments
• Experience in DevOps toolchains
• Experience in container platforms such as Docker and Kubernetes
• Experience in messaging platforms such as Kafka and IBM MQ
• Experience in Application Servers configurations like WebSphere and WebLogic will be an advantage
• Experience in software testing tools such as Selenium, Karate, Microfocus UFT and Katalon

Job Description

• provide adhoc technical support on daily basis ;
• see through the implementation of custom mobile app ;
• set up and maintenance of servers ;
• procurement and recording of company IT assets ;
• diagnose and troubleshoot technical issues

Job Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Good understanding of computer systems, mobile devices, mobile applications and other tech products (including maintenance of CPU set)
• Familiar with infrastructure set-up, server/firewall set-up, administration of server and domain (including domain migration)
• Proficient in Microsoft Excel (VBA is a plus)
• Excellent problem-solving and communication skills
• Diploma in Information Technology, Computer Science or relevant fields