Job responsibilities:

1.Complete the design and development of related products on the IOS platform; Responsible for IOS tool application development.

2. Cooperate with product manager and UI design to complete high-quality applications.

Job Requirements:

1, 5 years or above IOS APP development experience, computer related bachelor degree.

2. Familiar with IOS App development technology, proficient in the use of IOS development tools and testing tools.

3, have a systematic grasp of network, multi-line programming and other basic knowledge.

4, Proficient in Objective-C/Swift development experience or experience in flutter development projects.

5, Familiar with app store listing rules, have successfully listed in the app store products are preferred.

6. Positive and optimistic, strong sense of responsibility, careful and meticulous work, good team communication and collaboration skills.

7. Love mobile product research and development, have strong learning ability, have strong curiosity, curiosity and initiative, and can pay attention to and learn the latest mobile development technology in the industry.

Be the difference

If making a difference matters to you, then you matter to us.

We are looking for a Senior Technology Implementation Consultant to join our APAC’s Professional Services team, supporting the implementation of OneSumX, the marketing leading platform of Financial Risk and Reporting solutions effectively and efficiently for banking/financial industry clients. You'll be reporting to Associate Director, Technology Implementation Consulting.

This is a Permanent Full-Time position, to be based in Shenton Way, Singapore (hybrid working arrangement).

About the Role

All Professional Services Consultants are expected to successfully implement the organisation’s Finance solutions in the APAC Region, to support/complete the tasks outlined below.

• Facilitate Project Initiation workshops
• Identify data sourcing requirements and data requirements
• Conduct data gap analyses
• Conduct interface mapping
• Create Business Requirement Documents/Functional Specification Documents as required
• Conduct functional training
• Identify test requirements from specifications, map test case requirements and design testing plans.
• Support System Integration Testing (issue analysis and resolution)
• Support regression testing and User Acceptance Testing (issue analysis and resolution)
• Ensure effective client engagement and management
• Adhere to the company’s project management and governance framework – specifically, monitor and track project milestones and deliverables; identify and manage issues and action items; create and maintain project status reports for project leads for incorporation into larger project status reports; proactively identify and mitigate potential project risks; and escalate issues where appropriate.

About You

• 5+ years’ overall experience. Minimum one end-to-end implementation of Banking Solution in the capacity of a technical consultant
• Experience in implementing OneSumX solutions (Financial Risk and Reporting) is a plus
• Bachelor degree or higher in Finance, Accounting, Banking or Economics, or in IT, Computer Science or Engineering complemented with a strong experience in the Banking industry or Financial Servicing.
• Demonstrated strong programming skills (PL/SQL, SQL, Java/any other programming Language)
• Demonstrated RDBMS experience (Oracle, SQL Server)
• Good Understanding of software development lifecycle (SDLC)
• Experience in Data Warehousing and Business Intelligence (DW/BI) project implementations
• Good understanding of On-line Transaction Processing (OLTP) systems (Core Banking, Treasury Systems etc.)
• Good understanding of BI and Reporting Systems
• Good understanding of Extract, Transform and Load (ETL) Development
• Demonstrated experience in customer facing roles
• Fluency in English, written and oral
• Excellent communication (written and oral) and interpersonal skills
• Excellent client management and engagement skills
• Assertive, being able to make expert decisions based on personal judgement
• Ability to work independently while also being a good team player
• Ability to work in a cross cultural environment

About Us

Wolters Kluwer reporte 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.  Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com.

Dozens of awards on the market

• Regulatory Reporting – Banking by Chartis RiskTech100®
• Liquidity Risk by Chartis RiskTech100®
• Best Solution for Regulatory Reporting Award, 2021 by Regulation Asia
• Best Vendor Solution for MAS 610, APAC, 2021 by RegTech Insight
• Best Regulatory Reporting Solution, APAC, 2021 by TegTech Insights
• Regulatory Reporting Provider of the Year – Singapore, 2021 by APAC Insider
• Best Risk Firm of the Year, APAC, 2021 by APAC insider
• Best Regulatory Reporting Technology Firm of the Year, APAC, 2021 by APAC Insider

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Job description

1) Drive company IT matters and propose solutions to meet business objectives.

2) Maintenance of IT infrastructure, kiosk and provide server administration and support (AD, ESXI and Hyper-V)

3) Provide technical support to users on hardware and various applications

4) Communicate effectively with users to identify and resolve issues timely

5) Provide technical support, monitor system, security and EDR updates

6) Conduct periodic system preventive maintenance checks, patches updates and review log report

7) Perform server and network management

8) Maintain proper IT documentation, contracts, SOPs

9) Provide regular progress and status update, and follow through on IT projects

10) Adhoc duties assigned by Manager

Job requirements

• Minimum Diploma in Information Technology or equivalent.

• CCNA, Microsoft Windows Certified, Cyber Security and etc.

• Preferably with a minimum 2-3 years' experience in Deployment/Maintenance Server & Network

• Knowledge of cyber security is an added advantage.

• Strong in problem solving multi-tasking, systematic and organised

• Must be a team player, self-motivated and able to work independently.

Job Description for Applications Support

As an Applications Support staff, your primary responsibility is to ensure that the projects’ software

applications are functioning properly and meeting business requirements. You will work closely with

vendors, business users, and other IT teams to troubleshoot issues and maintain the applications.

Job Responsibilities:

1. Application Support: Provide first and second level technical support to end-users of the projects’

applications, troubleshooting and resolving issues in a timely manner.

2. Incident management: Monitor and manage the application support queue, ensuring that issues are

logged, triaged, and resolved within the defined SLAs.

3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying

cause and proposing solutions to prevent recurrence.

4. Release Management: Participate in the deployment of new application releases, ensuring that they

are properly tested and deployed in accordance with the change management processes.

5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and

updated to meet changing business requirements.

6. Documentation: Create and maintain documentation related to the applications, including standard

operating procedures, and troubleshooting guides.

7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that

applications are properly integrated and secured.

8. Process Improvement: Identify areas for process improvement within the application support

function, proposing and implementing changes to improve efficiency and effectiveness.

9. Training: Provide training to end-users and other IT staff on the use and maintenance of the

applications.

Requirements:

 Strong analytical and problem-solving skills

 Possess positive work attitude, self-motivated in a highly demanding environment

 Excellent communication skills

 Able to work collaboratively with a diverse group of stakeholders

 Experience with application support tools and technologies

 Good understanding of software development and maintenance processes

We are seeking a knowledgeable Application support and QA engineer to monitor and maintain the

efficiency of our software applications. The ideal candidate must have a strong background in full-stack

web-technologies preferably React and Node JS.

Job Description

• Coordinate with the design and development teams to resolve complex application and system

issues.

• Troubleshoot and rectify application issues.

• Provide progress updates to the Managers.

• Perform root cause analysis to identify the reasons for the underlying issue.

• Plan and execute strategies and configuration changes to ensure optimal quality assurance for

all applications

• Monitor all alerts related to applications and provide proactive services.

• Managing code migration across environments to ensure continued and synchronized

functionality.

• Debug any server issues that impact application performance.

• Develop use-cases and test scenarios, perform functional, security, performance and automated

software testing on web and mobile applications.

• Prepare and maintain documentation for all issues and the implemented solutions

Requirements:

• 2+ years of experience in QA and support

• Experience with full-stack web-technologies like React JS, Node JS etc.

• Knowledge of the Software Development Process

• Working with databases and data manipulation

• Knowledge of Agile methodologies and testing techniques

• Adaptable technical knowledge and ability to perform multiple tasks at the same time

• Good written and verbal communication skills

• Passion for quality, performance, reliability and teamwork

Urgently looking for Opensift Support Engineer

· Red Hat OpenShift Container Platform

· Advanced Cluster Management

· Advanced Cluster Security

· Quay

· OpenShift Data Foundation

Only Shortlisted candiadte will be notify

Local Candidate encourage to apply.

Security Clearance required prior to onboard.

1. Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.

2. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.

3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.

4. Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.

5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.

6. Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.

7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.

8. Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.

9. Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

What you'll do:

In your role as a Production Support Lead (Contract), you will play a crucial part in managing and implementing change operations across various domains such as online banking, wealth management systems, financial systems, contact centre systems, and merchant portals. You will be responsible for handling over 200-250 application, infrastructure, and network changes during weekend windows. Your ability to work effectively with global teams will be key in orchestrating change schedules and executing deployments. Your leadership skills will be put to use as you direct complex traffic management actions and escalate high-impact issues.

• Manage and review change requests for applications, patching, and infrastructure/network updates.
• Work together with counterparts on planning application upgrades, monthly releases, and network infrastructure changes.
• Collaborate with global teams to orchestrate change schedules, execute deployments, and address ongoing operational issues.
• Cover shift hours from 8:30 am to 8:30 pm, with flexibility to ensure thorough handover to the next team.
• Serve as the client-facing contact for change operations, providing regular updates on planned outages and change status.
• Act as a leadership figure within the team, directing complex traffic management actions and escalating high-impact issues to senior leadership.
• Design deployment strategies and maintain a library of deployment script templates.

What you bring:

The ideal candidate for the Production Support Lead (Contract)role brings a wealth of experience in production support and change execution in high-stakes environments. Your ability to manage a high volume of changes smoothly will be crucial in this role. Your technical aptitude should include knowledge about Linux administration, networking, and IT project management. Previous exposure to application deployment or network infrastructure changes would be beneficial. Your flexibility in working shifts including weekends and public holidays will be highly valued.

• Demonstrated history in production support and change execution in high-stakes environments.
• Ability to manage a high volume of changes (200-250 over weekends) and oversee smooth transitions.
• Knowledgeable about Linux administration, networking, and IT project management.
• Previous exposure to application deployment, network infrastructure changes or similar.
• Willingness to work flexible shifts, weekends, and public holidays as scheduled.
• Strong leadership skills with the ability to direct complex traffic management actions.

What sets this company apart:

Our client is a major player in the financial sector, offering a dynamic and challenging work environment. They are committed to fostering an inclusive and supportive workplace culture where every individual can thrive. Their focus on innovation and continuous improvement makes them a leader in their field.

What's next:

Ready for a rewarding challenge? Apply now!

Apply Today by clicking on the link!

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: Bhargava Aviral R23112008

1. Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.

2. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.

3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.

4. Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.

5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.

6. Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.

7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.

8. Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.

9. Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

7.Ensure Email Backlogs are cleared before the following day start of business.

Budget 2800+1 month bonus and aws

Responsibilities:

• Providing IT technical support and managing of office network/system. 
• Monitoring and managing of system security. 
• Overseeing tech refresh of office IT systems. 
• Responsible for patches and updating of IT framework. 
• Monitoring and managing of IT inventory hardware and software licenses. 
• Participation and supporting IT upgrading projects. 
• Analyzing, monitoring and providing reports on IT infrastructure.

Requirements: 

• Preferably 1 – 2 years of relevant experience in the IT industry 
• Diploma or Degree in Information Technology or related qualification 
• Familiar with different operating systems including Windows and Mac environment 
• Knowledge in Privileged Account Security solution will be an added advantage 
• Self-motivated and able to work in a team to deliver results

Experience supporting applications in a Linux environment

• Strong scripting skills – Python, Bash, Shell, Perl

• An understanding of monitoring, and performance management

• Excellent verbal, written communication and problem solving skills

• Strong ownership experience and a track record of delivering results

• Experience developing tools and/or automating processes

• Experience with supporting FIX protocol

• Experience with application monitoring systems such as ITRS Geneos • Experience with Control-M job scheduling

About Giftano

Giftano is an online gift shop with a wide selection of premium handpicked gifts such as unique experiences, beautiful flowers, your favourite gift cards, luxurious hampers and many other thoughtful gifts perfect for any occasion. All gifts come with your own personalised greeting card and free shipping.

Giftano offers a super easy to use search tool to help you find gifts for that special someone. Users can find gifts based on occasion, category or based on whom they are buying for. It also offers one of the most universal gifting options out there with its own Giftano Card which allows the recipient to choose from any of the long list of brands and gifts listed on its website. Gifting made easy!

Looking to launch your career in e-commerce? We are a fast growing e-commerce company looking for new talent to join our amazing operations team. As the Customer Support Intern, you will learn the valuable ins and outs of the day-to-day logistics in the fast growing e-commerce vertical. Located near Boat Quay surrounding 3 MRT stations, Giftano was created to assist making the world a bit more generous, and today we are the leading online consumer gifting platform in Singapore.

If you are interested in being a key part of our growth engine and a key member of our team, this would be the role for you, so apply today!

Main Tasks

● Support the Operations Coordinator in the day-to-day duties such as:

○ Managing accurate entry and processing of all orders received

○ Planning and coordinating product delivery activities to ensure accurate and timely deliveries to customers

○ Manage customer order fulfillment and handling customers’ enquiries in a timely and professional manner

● Inventory management:

○ Ensure accuracy in stocktaking

○ Ensure proper replenishment of gift cards and other inventory for timely distribution to our partners and consumers

○ Preparation of stock reports for inventory review

● Work closely with merchants to ensure all product information such as pricing, description, product image, and inventory are up to date and available-to-sell

● Collaborate with internal teams (e.g. sales, marketing) to address customers’ issues

● Act as the point of contact for escalated issues from our clients as appropriate

● Provide support in any other administrative tasks in other department as required

Requirements

● Customer success enthusiast – You are the type of individual who enjoys putting your skills to use while helping people solve problems. You believe that giving our customers, merchants and partners the best user experience & service can bring success to the business, with passion in customer service that involves mainly email handling and calls

● Highly diligent doer, conscientious, punctual and great attention to detail

● A professional disposition and positive attitude

● Excellent command of English both oral and written with customer service skills

● Attentive and always ready to learn from your experienced managers

● Ability to multitask, prioritize and manage time effectively

● Skilled in Excel and MS Office / Google Suite

● Computer savvy and digital native

What's more?

● Young, vibrant team (Gen Zs and Millennials here!)

● Cozy office in luxurious co-working space

● Free flow of coffee and stocked pantry

● Bi-weekly team lunches and activities

We are looking to speak to L1 End User IT Engineers!

Responsibilities

The primary responsibility of this role is to provide comprehensive IT support to the firm, both locally and globally. Key responsibilities include:

• IT Hardware Management: Provisioning and managing IT hardware to ensure optimal performance across the organization.
• Global and Regional Support: Delivering IT support that meets globally and regionally agreed-upon service levels.
• Incident Management: Recording, diagnosing, monitoring, and resolving requests and problems using a call management system to maintain a detailed audit trail for each task.
• First-Time Resolution Strategy: Implementing a first-time resolution approach to enhance efficiency from call placement through to resolution.
• Support Coordination: Managing the office IT support phone line, email inbox, and queue system, as well as addressing locally reported incidents and requests.
• Contract Coordination: Overseeing support and repair contracts and directing engineering staff to ensure effective office support.
• IT Advisory Services: Providing IT advice and guidance to office staff as needed.
• Project Management: Managing IT projects as directed by leadership.
• Assist in supporting technical infrastructure by following the procedures and policies established by the relevant Operations functional teams, including IT Support, Applications Support, Networks & Storage, Server Infrastructure, Email Services, End User Device Management, Security, Projects, and Testing.
• Procure, manage, and maintain office IT equipment and cabling to meet agreed standards, ensuring they function safely and effectively.
• Adhere to the budget approval process for all expenditures.
• Liaise with external vendors as needed.
• Achieve set targets (KPIs) as established.
• Adapt to and uphold professional standards and processes to ensure consistency and best practices within IT Support/Technology.
• Provide ad hoc support for tasks assigned by senior team members, team leads, and managers as necessary.

Requirements

• Good analytical skills, able to identify and resolve problems.
• Effective team worker. Good time management, confident and effective telephone technique.
• Self-motivated, takes ownership. Able to work without direct supervision.
• Service Oriented.
• Demonstrate aptitude / enthusiasm for IT.
• Capable of supporting MS Office applications
• Able to manually handle IT equipment.

Shift pattern

• A core element of this role is working on weekends (7.30am - 4pm), allowing us to provide continuous support to the firm.
• Aside from weekends, the weekday pattern will be 10.30am - 7pm any three days from Monday to Friday.
• (Note: during GMT/British Winter Daylight Savings Time, Weekends will be 8.30am to 5pm and Weekdays will be 11.30am to 8pm)
• Spending time in the office is essential for gaining experience and nurturing the culture and values. We anticipate that this will result in individuals spending approximately 50-80% of their time working in the office.

"Sanderson-iKas" is the brand name for iKas International (Asia) Pte Ltd, a company incorporated in Singapore under Company UEN No.: 200914065E with EA license number 16S8086.

Website: www.sanderson-ikas.sg

• Experience in QA and support

• Experience with full-stack web-technologies like React JS, Node JS etc.

• Knowledge of the Software Development Process

• Working with databases and data manipulation

• Knowledge of Agile methodologies and testing techniques

• Adaptable technical knowledge and ability to perform multiple tasks at the same time

• Good written and verbal communication skills

• Passion for quality, performance, reliability and teamwork

Working Location: Jurong
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm

Salary: $2600 - $2700

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Job Description & Requirements

• Experience in QA and support

• Experience with full-stack web-technologies like React JS, Node JS etc.

• Knowledge of the Software Development Process

• Working with databases and data manipulation

• Knowledge of Agile methodologies and testing techniques

• Adaptable technical knowledge and ability to perform multiple tasks at the same time

• Good written and verbal communication skills

• Passion for quality, performance, reliability and teamwork

We are looking for application production support specialist on a 12month contract basis to start with a potential to extend or convert based on individuals performance.

Description:

Run the day-to-day operations of the technology platform (MS SQL Server, Oracle, Unix). Identifies possible production issues, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.

Mandatory Skills:
• 5+ Years Hands on experience in (COBOL) developer experience in following COBOL, JCL, VSAM, DB2, CICS, MQ Series, Easytrieve ,tandem
• Experience in Endeavor, IBM problem determination tools such as File manager, Fault analyzer
• Experience in Production Support(Unix / SQL), Unix Server Administration


Desired Skills:
• Exposure to IMS DB/DC, REXX
• Experience with banking or financial industry
• Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers
• 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)
• Proven knowledge in some or all of the following: Java/J2EE – Core Java, JDBC, EJB, Java Web Services Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services MuleSoft.
• Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft
• Strong operating system knowledge in Unix and Windows including strong scripting skills
• Must have experience with Oracle, DB2 and PL/SQL query performance tuning.
• Knowledge of event driven and schedule driven batch processes
• Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools
• Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring Production Governance
• Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk
• Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
• Ability to work closely with Technology Infrastructure Teams, Development Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.
• Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration
• Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management
• Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues
• Ability to suggest, implement ideas for enhancing the customer
• Leads End-to-End maintenance responsibility of all production services related to technology. Work activities specific to Production Shared Services include: Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management.
• Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution.
• Ensure production and performance SLAs are met and escalate issues which needs attention.
• Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
• Should have increased awareness and exposure to basic technical principles, concepts and techniques.
• Resolves complex issues. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.
• Support of on-call rotation for off-hours and weekend support as needed

Argyll Scott Consulting Pte Ltd

Working Location: Jurong
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm

Salary: $2600 - $2700

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

• Working days : Mon - Friday 830am-530pm
• Salary range: $2,400 - $2,800
• Location: Changi South

Duties and Responsibilities

• Responsible for generating and sending all customer quotes.
• Assist Operation Manager with paperwork related to Orders from Customers.
• Handle customer enquiries / work orders via email/phone.
• Key in all the job requests into system.
• Coordinate/ Liaise closely with warehouse departments & external parties to ensure timely response/delivery.
• Perform other related duties and responsibilities as and when assigned.

Job Requirements

• At least 1 year of relevant working experience
• Proficient in Microsoft Office

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Job Objectives

The specialized First Recovery Support IT Production Support Engineer is responsible to support application wellness in production systems, Managing monitoring of system exception emails, help desk incident assignments and distribution within teams. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.

Able to work in shift-based environment, support implementations during bank’s green zone

Core Key Responsibilities

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.

· Ready to work in a shift environment

This leading technology conglomerate has an expansionary role in their corporate secretarial team.

Responsibilities
You will be part of a team providing suppport on regional corporate secretarial matters.
There will be active liaison with in-house lawyers on corp sec matters related to their commercial transactions. There will also be local and foreign service providers/law firms/auditors that you will be working closely with.

Requirements
You bring at least 2-3years corp sec experience either from a service provider/law firm/accounting firm/in-house.
CSIS Qualification is not critical due to the natture of the work.

Interest and referrals to [email protected]

Reg: R1544641 Lic: 16S8060

Student care teacher

• Mon-Fri 12pm-8pm, Sat 9am-230pm
• Location: Punggol East
• Salary: $2500 - $2800
• Expected start work: End Dec 2024

Job Description:

1. Plan and conduct tuition classes at Primary and Secondary subjects.
2. Must be able to teach multiple subjects such as Math + Sciences or English language / Chinese language.

Requirements:

• Preferably Bachelor degree.
• With student care teacher experiences preferred.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Admin Assistant (Construction)

• Working day: 5.5day (Mon-Fri 9am-6pm ; Sat 9am-1pm)
• Working location: Tuas – Transport Provide from Tuas Link MRT
• Salary: $2,400 - $2,600 (Experience can ask higher, up to $3k)

Requirement:

• At least relevant working experience in Construction Industry

Responsibility:

• Answer and direct phone calls
• Organize and schedule appointments
• Plan meetings and take detailed minutes
• Write and distribute email, correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Update and mainta
• in office policies and procedures
• Order office supplie
• Maintain contact lists
• Book travel arrangements
• Submit and reconcile expense reports
• Provide general support to visitors
• Act as the point of contact for internal and external clients
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Student care teacher

• Mon-Fri 12pm-8pm, Sat 9am-230pm
• Location: Punggol East
• Salary: $2500 - $2800
• Expected start work: End Dec 2024

Job Description:

1. Plan and conduct tuition classes at Primary and Secondary subjects.
2. Must be able to teach multiple subjects such as Math + Sciences or English language / Chinese language.

Requirements:

• Preferably Bachelor degree.
• With student care teacher experiences preferred.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279