Team Support, Customer Solutions and Innovation, AP
Customer Solutions and Innovation (CSI) is a DHL's cross divisional commercial and innovation unit..
Team Support, Customer Solutions and Innovation, AP
Customer Solutions and Innovation (CSI) is a DHL's cross divisional commercial and innovation unit. We are responsible for managing DHL's largest and most strategically important customers. In a very competitive market, CSI work with our Business Units colleagues and provide value beyond what the customers expect, building stronger ties with Customer key decision makers. We focus on understanding our customer business and industry challenges and applying proven DHL solutions.
Principal Accountabilities
a. Team and management Support
- Administrative support of the VP sector Head (e.g. travel arrangements, meeting coordination and preparation).
- Drive core administrative duties and develop ongoing process enhancements for the sector.
- Facilitate new team member onboard process.
- Become a “GeT” super user; manage purchase order process ensuring a smooth, accurate and timely turnaround including defining SOP for accounting process.
- Prepare accurate invoices with itemized detail according to vendor agreement and work stream.
- Manage and track team’s travel, leave, and training schedules.
- Review and analyse T&E report for the team on monthly basis.
b. Sales support activities
- Organize and take minutes for monthly Sales Meetings.
- Provide analysis of sales-related data and information.
- Maintain the contact database for both internal and external customers.
- Prepare supporting materials, notes and presentations for meetings.
- Provide support to sales managers including researches and presentations.
c. Event Management (Internal/ Customer Activities)
- Coordinate and organize both onsite and offsite team-related activities such as townhalls, offsites and kick-offs.
- Support Events Team in end-to-end practical setup and delivery of conferences & events.
- Support planning, management and controlling of event budgets.
- Support Marketing materials developments and coordination.
- Minimum of + 5 years of relevant working experience supporting senior management or equivalent.
- Excellent Computer literacy, MS Office skills (Word, Excel, PowerPoint).
- Good networking skills and personal judgement.
- Interaction with AP, EMEA & AM region. Proficiency in English - both written and spoken knowledge are essential (Mandarin will be an added advantage).
- Strong organizational skills and meticulous (processes, data, reporting).
Job Description & Requirements
In Aperio Technology Solutions, our commitment to how we serve our customers and our breadth of experience and know..
Job Description & Requirements
In Aperio Technology Solutions, our commitment to how we serve our customers and our breadth of experience and knowledge enables us to better secure customers’ environments, helping customers enhance their overall IT infrastructure, security, and support.
Job Description
Working hours from 5.30 to 10.30 pm
Provide support technical assistance to end-users, diagnosis, and troubleshooting of technical problems.
Deployment, maintenance, upgrading, and support of client computer systems (hardware, software, OS, network, etc.)
Windows OS, AD, Office 365 configuration and administration, patching & file server management
Maintain high user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
IT asset management and other ad-hoc duties will be assigned as and when needed
Knowledge of Freshwork will be an added advantage.
Job Requirements
Good knowledge of Windows OS, AD, and Office 365, with basic IT network skillset.
2-3 years of relevant working experience, preferably from an SI environment
Strong problem-solving skills and a positive attitude
Good coordination and communication skills with internal and external customers
Able to work independently with minimum supervision
Job Overview for Conveyancing Support Officer
As a Conveyancing Support Officer you will handle various administrative and support tasks related to pr..
Job Overview for Conveyancing Support Officer
As a Conveyancing Support Officer you will handle various administrative and support tasks related to property transactions.
Key Responsibilities:
Document Preparation: Assist with documentation, and other legal related documents.
E-Lodgement and E-Filing: Perform electronic lodgements and filings with relevant authorities.
Client Communication: Correspond with clients, developers, bankers, law firms, and government agencies.
Reports: Prepare and manage status reports, ensuring timelines are met.
File Management: Maintain accurate records and archive files appropriately.
Support Tasks: Assist conveyancing secretaries and lawyers with various administrative tasks.
Requirements:
Experience: Minimum 1 year of experience in conveyancing support work is preferred.
Skills: Proficiency in MS Office, MS Word, quick and accurate typing speed, attention to detail, and good interpersonal skills.
Polished Professionalism: Demonstrates a high level of professionalism and decorum in all interactions.
Team Player: Ability to work well in a team environment.
Strong Moral Character: Upholds ethical standards and integrity in all aspects of work.
Positive Attitude: Maintains a positive and proactive approach towards work and colleagues, fostering a collaborative and supportive work environment.
Application: If you're interested in this position, please submit your resume to [email protected]. Only shortlisted candidates will be notified.
R0363693 - Corporate Bank – Merchant Solutions - Fin Tech Product Management - VP
Full-time
Full-time
Others/Any
Singapore, Singapore
Sales / Marketing
1 week ago
Details of the Division and Team:
In today’s fast-moving, ever-changing business landscape, companies need more than just outstanding business model..
Details of the Division and Team:
In today’s fast-moving, ever-changing business landscape, companies need more than just outstanding business models to perform - they need strong insight to achieve their business objectives.
Corporate Bank is a market leader in cash management and trade finance, we are also at the forefront in the provision of strategic thinking and the creation of global solutions. FinTech and Virtual Asset Service Provider (VASP) is one of the key growth pillars within Deutsche Bank. The complexity of the business models, the industry and our growth ambitions make it a very interesting place to work. The Fintech and VASP pillar forms part of Merchant Solution within the Corporate Bank.
For our Fintech and VASP segment, we are looking for a an experienced, Vice President level Product Manager to join our team in Singapore. In this capacity you will build strong working relationships across business divisions and support the development and execution of our global FinTech and VASP strategy, acting as
the focal contact point for sales colleagues in APAC,MEA, Europe, Americas understanding changes in client needs and market developments and engaging with a client centric mindset,
connection between our various internal key stakeholders (e.g. AFC/Compliance/ Coverage/RTM,..) and enablers for the FinTech and VASP client segment,
and a strong proactive support for various control activities, operational and administrative tasks.
What we will offer you:
A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.
You can expect:
Flexible benefits plan including virtual doctor consultation services
Comprehensive leave benefits
Gender Neutral Parental Leave
Flexible working arrangements
25 days of annual paid leave, plus public holiday & Flexible Working Arrangement
Your key responsibilities:
Closely monitor market developments and engage with clients and business on the strategic outlook and demand for new offerings, products and features. Structure solutions that fit client requirements and provide specialist advice to clients.
Work in close co-operation with clients, business and support departments in assessing new demands and advise on feasibility to support.
Become a subject matter expert on related processes
Assess and document new FinTech & VASP Business Models in close co-operation with multiple departments and ensure full compliance with internal procedures, external regulations and best practice standards.
Translates client and internal demand into requirements and projects and assures end-to-end implementation of new solutions, which among others consist of the technical implementation, business, and operational readiness.
Contribute to the continuous improvement of the Fintech and VASP control framework as well as the effectiveness of the Fintech and VASP ecosystem within DB.
Your skills and experience:
Minimum 4 years professional experience in either the payment, fintech or banking industry working in a product/program management role
Proven track record on cross-divisional work (sales, product, delivery and brings product manager and project management skills in the delivery of segment initiatives
Sound understanding of Corporate Banking and Transaction Banking in the region with expertise on regulation and industry practice
Analytical, strategic skill-set, good understanding of market and banking products
Self-starting- able to manage tasks independently, expand knowledge into different areas and combine analytical work with the ability to drive projects on your own
Strong team-player attitude and ability to work with international teams around the globe, building your own networking skills in a global organization
Worked in high performance culture and understands and strives for client centricity
Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.
How we’ll support you:
Flexible working to assist you balance your personal priorities
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
Training and development to help you excel in your career
About us and our teams:
Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
Deutsche Bank & Diversity
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
POSITION OVERVIEW : Front Office Level 2 Application Support
POSITION GENERAL DUTIES AND TASKS : Qualifications, Skills, and Experience
Experie..
POSITION OVERVIEW : Front Office Level 2 Application Support
POSITION GENERAL DUTIES AND TASKS : Qualifications, Skills, and Experience
Experience: 1 - 3 years Proven experience in Level 2 application support within the financial services or trading technology space. Expertise in front-office trading platforms and financial applications, such as ION, Bloomberg, MarkitWire, Fidessa, Front Arena, CME Brokertec, TradeWeb, and Trading Technologies. Experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products. Strong understanding of incident management processes, familiarity with ITSM tools (e.g., GLPI, ServiceNow, Remedy, JIRA) and the ability to resolve complex technical issues under pressure.
Technical Skills: Advanced troubleshooting and diagnostic skills, particularly within trading platforms, market data feeds, and trade execution systems. Familiarity with ITSM tools (e.g., GLPI, ServiceNow, JIRA) for managing incidents, requests, and tracking progress. Proficiency in Unix/Linux and Windows environments, including command-line tools and scripting for basic system administration. Understanding of networking protocols and data feeds and how they interact with trading platforms. Experience with SQL and the ability to query databases to investigate data-related issues.
Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment. Ability to explain technical issues to non-technical stakeholders, providing clear instructions and updates. Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.
Problem-Solving Skills
Ability to think critically and solve complex problems, particularly in high-pressure situations. Proactive approach to identifying and addressing potential issues before they impact the project. Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.
Personal Attributes:
Customer-focused with a passion for delivering excellent user support. Self-motivated, with the ability to work independently and as part of a team. Strong attention to detail and methodical approach to incident management. Ability to multi-task and manage a high volume of incidents simultaneously. This role typically operates in a fast- paced, high-pressure environment within a financial institution or consultancy.
JOB PURPOSE
To provide administrative support for marine underwriting in the Korea Market. Support for Non-marine administration may also be requir..
JOB PURPOSE
To provide administrative support for marine underwriting in the Korea Market. Support for Non-marine administration may also be required as needed.
JOB RESPONSIBILITIES
Responsibilities include, but are not limited to, the following:
Monthly Closing: Coordinate between underwriters and the processing administration team to ensure policy documents' accurate and timely production.
Adverse Checking: Review and verify data provided in the slip or email from brokers before data entry.
Data Entry: Input data from signed contracts into Excel spreadsheets, consolidate the information, and provide it to the processing administration team for further processing.
Data Maintenance: Maintain and update records, schedules, and statistical data to ensure accuracy and accessibility when needed.
Translation: Provide basic translation support for underwriting information written in Korean for administrative purposes.
Liaising with Intermediaries: Coordinate with intermediaries regarding invoice issuance and renewal updates.
QUALIFICATION
Basic Degree/Diploma in Business, Business Administration, Data, or Statistics related fields.
EXPERIENCE
Proven experience in administrative tasks with a solid service-oriented mindset.
1-2 years of experience in office administration or related roles.
Strong time management skills and the ability to prioritize tasks effectively.
Meticulous attention to detail, particularly with numerical data.
A diligent and persistent approach to completing tasks thoroughly and efficiently.
SKILLS
Candidate should be comfortable and confident in Korean Language (Written and Spoken)
Duties
· Supporting Sales Team with ongoing existing customer compliance list requirements such as KYC, Supplier Due Diligence Compliance list, Suppl..
Duties
· Supporting Sales Team with ongoing existing customer compliance list requirements such as KYC, Supplier Due Diligence Compliance list, Supplier sustainability compliance, Supplier onboarding documents and Supplier Finance statements.
· Supporting Sales Team for RFP & RFI responses, working with internal stakeholders for technical and compliance matters.
· Follow up with customers’ request to support the AE on One time charge, Custom part Labour installation and material requests.
· Follow up with customers’ request to support the AE including budgetary quotation (especially basic services like interconnections).
· Supporting Sales Team on coordination and following up on termination and renewal request.
· Supporting Sales Team with SFDC usage leading to the generation of Sales Order Forms.
Skills
· Salesforce, Excel and Power Point knowledge and experience is required.
· 3+ years of experience in Sales Admin / Quote Support, preferably in IT/Telco/Data Centre industries.
- Experience in Siebel & Salesforce will be required
· Post-secondary or equivalent qualification, preferably in IT/Technology related field.
· Able to communicate fluently in spoken and written English and be customer focused.
· Able to handle urgencies and be adaptive in a fast-paced environment.
This is a 1-year contract.
Responsibilities:
Provide procurement support to cross functional teams in APAC, including contract guidance, sourcing..
This is a 1-year contract.
Responsibilities:
Provide procurement support to cross functional teams in APAC, including contract guidance, sourcing, and third-party assessments
Create and manage purchase orders our in-house Purchasing tool and track them to completion
Manage manual onboarding of new suppliers/vendors
Vendor query management - main POC for vendors and liaising with procure to pay (P2P) teams for invoice/payments issues
Stakeholder management - main POC and escalation point for APAC queries with central internal teams
Ensure compliance with purchasing and finance best practices
Work with managers to ensure completion of Statement of Work documents where required by contract team
Partner with Accounts Payable to resolve defective invoices
Partner with Finance on the team’s projected spends, ensuring accuracy in monthly accruals and budget reallocations on a quarterly basis
Analyze reports and provide budget updates to the directors on a monthly basis and ensure that teams are on track to spend
Work with teams to provide budget forecast on a quarterly basis
Requirements:
Experience of purchasing and budget management
Advanced Excel, Outlook user
Ideal candidate will have excellent written and verbal communication skills and the ability to work and communicate effectively and succinctly with people at all levels
Project management experience - especially handling a large volume of projects in various states of completion
Must have a high level of professionalism and integrity with the ability to work with confidential information
Highly motivated team player that can work well under pressure
Ability to thrive in a fast‐paced environment with minimal supervision
Experience working cross-functionally and consulting with internal business clients
Experience driving change and improving end-to-end processes
Mercuria is a major player in the Physical and Financial Global Commodity markets, with major trading centres in London, Geneva, Houston, Singapore, S..
Mercuria is a major player in the Physical and Financial Global Commodity markets, with major trading centres in London, Geneva, Houston, Singapore, Shanghai and Beijing. We actively trade in all the major commodity asset classes, from Crude and Refined oil products, to power & gas, coal and emissions, through to freight, metals, and agricultural products.
We operate a global diversified technology team across key hubs such as Geneva, London, Houston and Singapore, while operating in close partnership with some strategic co-development centres in Bucharest, Bangalore and Hyderabad. All running an Agile delivery model in unison with our business partners to deliver multi-asset-class commodity systems, with a focus on automation, user experience, innovation and control.
The role
This is a great opportunity to join one of the largest integrated energy and commodity trading companies in the world.
We are looking for a hands-on senior technologist with exposure in the Commodities industry who is passionate about technology and has experience supporting enterprise-wide systems.
The successful candidate is adept at partnering with end-users to log issues, analyse issues, provide tactical/strategical solutions and ultimately deliver tangible business value & benefit.
This role will report into the Head of Application Support – ENDUR working on different business systems critical for the trading life cycle.
Key responsibilities
Supporting of Commodity Trading and live position applications during trading hours.
Support of CTRM and connected upstream/downstream applications for Intraday and End of day activities.
Take appropriate actions to ensure that time-critical batch steps run successfully. This may involve root cause analysis of issues and taking appropriate corrective actions (fixing curves, excluding deals/portfolios etc.).
Monitor applications availability and report issues pro-actively.
Communicate with clients/vendors as required: inform/follow-up for incident progress, notify them of impending changes or agreed outages
Good organizational skills in managing issues, projects and communicating to the stake holders.
Fast turnaround of client requests.
Log and prioritize tickets in the ticketing system.
Work with the Service Desk to ensure requests are routed to appropriate resource in order to be resolved quickly and efficiently
Escalate service requests that require 3rd level support
Improve client service, perception, and satisfaction.
Technical expertise
10 years of work experience in IT industry, 7 years of experience in Endur.
Minimum 3 years of working experience in energy trading domain.
Must have experience of working on trading floor and supporting traders during peak hours.
Good knowledge of OpenLink Endur
Working knowledge of Endur OpenJVS programming.
Good experience with CTRM Application support including upstream/downstream systems. (E.g. Understands business workflow, trade life cycle and operations)
Must have business knowledge of Gas and/or Power trade life cycle.
Working knowledge of Gas and/or Power markets in APAC/EMEA.
Programming skills using JAVA or .Net or any programming language.
Diagnosis skills of technical issues related to programs in Java, .Net or any other programming language.
Understanding of databases and analysing SQL scripts.
Should be able to support team members in different geographical regions.
Motivated and willing to learn and work on different systems 3rd party and in-house developed
Non-technical Skills
Fluent in English
Excellent communication skills to interact with various stakeholders both internal and external.
Ability to work under intense pressure and manage/prioritize multiple requests/projects independently.
Analytical and critical thinking with ability to problem solve complex issues
Self-motivated, able to multitask and ability to work under pressure
Ability to work with geographically distributed team.
Adapt to changes quickly and communicate effectively.
Work with development teams throughout the software life cycle ensuring sustainable software releases.
Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
Adhere to firm-wide architecture standards, risk management and security policies.
Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
Participate in quality assurance, peer reviews and code reviews Qualifications.
Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
Good understanding of networking protocols and cybersecurity best practices in public cloud environment
Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
Experience supporting and working with cross-functional teams in a dynamic environment.
Strong understanding of DevOps practices, tools, and techniques and experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
We are looking for a reliable and proactive Application Support Engineer for one of our established clients. Reporting to the Senior Manager (PMO), he..
We are looking for a reliable and proactive Application Support Engineer for one of our established clients. Reporting to the Senior Manager (PMO), he/she will be responsible for supporting, troubleshooting, and fixing application errors that arise across the business. The ideal candidate should possess a minimum of 3 years’ relevant experience in system support, problem-solving, troubleshooting, and application development, along with excellent communication skills.
Responsibilities:
· Provide all levels of application support, handling change requests and project coordination.
· Analyze and troubleshoot application errors raised by business users.
· Establish the root causes of application errors and propose solution to Support Lead.
· Perform system bug fixing and testing under the supervision of System Analyst.
· Follow up on unresolved cases with end users/next level and ensure timely resolution.
· Report significant and recurring issues to support lead for future solution.
· Collect feedback to determine patterns and issues that can be resolved by building a knowledgebase.
· Provide FAQs to end user to ease in troubleshooting.
· Able to stay back for critical issue support and during project implementation.
· Reports and documentation.
· Complete all other application support related duties as assigned.
Key performance Indicators:
· Customer satisfaction.
· Good internal working relationships.
· Timely response and Resolution.
Requirements:
· Diploma or higher in Information Management / Technology.
· Minimum 3 years’ relevant experience in application system support, problem solving, troubleshooting and application development.
· Exceptional ability to identify application errors and root cause.
· Ability to develop and fix bugs in .Net, C#, Vue.js programming language.
· Possesses strong communication skills in both verbal and written forms, a positive working attitude, and is a fast learner.
Yue Hwa Chinese Products is a dynamic and innovative company dedicated to providing top-notch IT solutions. We are looking for a motivated and enthusi..
Yue Hwa Chinese Products is a dynamic and innovative company dedicated to providing top-notch IT solutions. We are looking for a motivated and enthusiastic Junior Desktop Support professional to join our team.
As a Desktop Support specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. Your primary responsibilities will include:
Providing desktop support for end users utilizing Microsoft software.
Conducting preliminary troubleshooting of infrastructure issues such as Wi-Fi, network, printer, and server problems.
Deploying images for desktops and point of sales systems.
Assisting with software installations, updates, and patches.
Managing user accounts and permissions.
Providing support for mobile devices and remote access solutions.
Assisting with hardware setup & maintenance, including desktops, laptops & peripherals.
Ensuring data backup and recovery processes are followed.
Key Responsibilities:
Respond to and resolve technical issues reported by end users.
Assist with the setup, configuration, and maintenance of desktop systems.
Troubleshoot & resolve connectivity issues related to Wi-Fi and network.
Provide support for printer and server-related problems.
Deploy & manage desktop images for new and existing systems.
Document & track issues using our ticketing system.
Collaborate with other IT team members to ensure seamless support.
Understand & troubleshoot basic networking protocols such as TCP/IP, DHCP, and DNS.
Assist in maintaining network security and performance.
Install, update, and troubleshoot software applications.
Manage user accounts, permissions, and access rights.
Provide support for mobile devices, including smartphones and tablets.
Assist with remote access solutions and VPN configurations.
Set up & maintain hardware, including desktops, laptops, monitors & other peripherals.
Ensure data backup and recovery processes are in place and followed.
Provide training and support to end users on IT-related topics.
Qualifications:
Basic understanding of Microsoft software and operating systems.
Familiarity with troubleshooting network, Wi-Fi, printer, and server issues.
Basic knowledge of networking protocols including TCP/IP, DHCP, and DNS.
Experience with deploying desktop images is a plus.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
A degree in IT or a related field is preferred but not required.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional growth and development.
Join a leading asset management firm in Asia as a Performance Operation System, where you'll be part of a dynamic team shaping innovative financial so..
Join a leading asset management firm in Asia as a Performance Operation System, where you'll be part of a dynamic team shaping innovative financial solutions, driving growth, and making a meaningful impact in global markets
What You’ll Do
Support and maintain FactSet Systems (B-One, SPAR/PA) for performance measurement, reporting, and attribution analysis.
Collaborate with key stakeholders to ensure seamless performance data integration into proprietary systems like HERA and ATHENA Dashboards.
Deliver accurate and timely investment performance reporting for Portfolio Managers, Sales & Marketing teams and Senior Management.
Troubleshoot, resolve and prevent system and workflow issues by working closely with stakeholders, including FactSet, HERA engineers, and data providers.
What We’re Looking For
Proven experience in managing performance or attribution systems for investment analysis.
Expertise in FactSet Systems (SPAR/PA/Vault preferred; B-One experience is a plus).
Strong analytical skills with knowledge of portfolio performance calculation methodologies and risk analytics.
Comfortable working with complex financial instruments, including derivatives.
A proactive problem-solver with a passion for innovation and efficiency.
Job Description
We are seeking a dedicated Support Engineer professional to join our team to ensure the smooth operation of our systems and applic..
Job Description
We are seeking a dedicated Support Engineer professional to join our team to ensure the smooth operation of our systems and applications. The ideal candidate will have strong technical skills and be able to collaborate with various departments to support and maintain our software systems.
Responsibilities:
Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
Collaborate with cross-functional teams to identify and resolve production issues.
Perform root cause analysis and provide solutions to prevent future issues.
Create and maintain documentation related to production issues and resolutions via JIRA.
Implement and maintain processes and procedures to improve production support.
Provide daily, weekly, and monthly reports on system performance and issue status.
Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
Participate in on-call rotation and respond to production issues after business hours.
There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
Deployments during silent hours.
Development work within the vendor product (about 10%-20% of time).
Preferred Qualifications:
Bachelor’s degree in Computer Science or related field.
2–4 years of experience in Production Support or related role.
Strong technical skills in Java, SQL, UNIX, and scripting languages.
Ability to troubleshoot and resolve complex production issues efficiently.
Excellent problem-solving and analytical skills.
Effective communication skills to collaborate with cross-functional teams effectively.
Main Purpose of Job
Reporting to the Principal Officer, this role is primarily responsible for the oversight of the financial reporting for St. James�..
Main Purpose of Job
Reporting to the Principal Officer, this role is primarily responsible for the oversight of the financial reporting for St. James’s Place International plc (Singapore Branch) (“SJPISB”). The role holder is also responsible for providing business support for SJPISB.
Key Responsibilities of the Job
Ensure that all financial reporting for SJPISB is in accordance with all relevant reporting standards/requirements and consistent with the relevant accounting policies and standards.
Ensure that the Key Finance Controls of SJPISB are appropriate including the processing of payments and transfers within the Branch's delegated authorities framework.
Responsible for review and oversight of quarterly and annual regulatory and tax-related returns including ensuring appropriate sign off and governance.
Responsible for monthly and quarterly Management Information reports for distribution to SJPISB management and relevant Committees.
Ensure that all other monthly, quarterly, and annual timetable actions are completed, and the SJPISB's Finance Monthly Task Calendar is signed off accordingly.
Be the local liaison for the auditors to allow them to complete their annual audit in a time efficient manner.
Ensure all relevant mandates, controls and documentation are updated and in line with MAS requirements.
Provide local oversight of service relationships with external banking providers, corporate secretarial, tax and other advisers.
Support SJPISB in its oversight of its third party providers including the administration centres, asset custodian, actuary and payroll providers.
Responsible for the production of the outsourcing oversight Management Information reports.
Support SJPISB and the Asia & Middle East Finance Division in related processes as requested by the Principal Officer.
Requirements of the Job:
At least 4 years of relevant experience
Qualified Accountant (CA, ACCA, etc.) with knowledge of Singapore FRS and accounting fundamentals
Sound working knowledge of insurance accounting and RBC 2 reporting will be advantageous
Accuracy and attention to detail
Strong analytical and problem-solving skills
Ability to work independently and liaise with other stakeholders to find the best solutions
Strong interpersonal skills with the ability to communicate with a range of internal and external stakeholders
High level of proficiency in Microsoft suite (Excel, Word, PowerPoint etc.)
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+..
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
This role will be based in either SS&C’s Singapore or Hong Kong office.
The APAC TA Business Operations Support team is responsible for providing operations support services to the Transfer Agency Operations team servicing SS&C’s valued clients. This covers a range of operational support functions including configuration of TA applications for new client onboardings, first level production support issues, operational BAU support and supporting client driven small scale projects.
The role focuses on a range of products with the portfolio consisting of:
A core Unit Registry platform
Surrounding products of the Unit Registry platform that forms the ecosystem of application connectivity
An enterprise digital platform for advisors and investors for Transfer Agency activities
Direct reports:
N/A
Role Responsibilities:
Manage a team across multiple geographical locations and develop a highly effective team
Versatile in managing support teams across different APAC locations to guide and train on TA processes
Establish good working relations with APAC TA Business Operations and work closely to support Operations BAU, new businesses and initiatives
Develop and motivate the team to drive performance efficiency and manage conflicts
Communicate effectively with internal technology support teams and external TA vendors to resolve system issues and maintain service level standards
Support new client onboarding by engaging all stakeholders to achieve end to end implementation
Ensure continuous improvement of processes and practices to mitigate risks
Ability to apply critical and analytical thought process to resolve production issues efficiently
Perform business and project analysis to ensure accurate and thorough understanding of requirements and risks
Lead and participate actively in client specific and regional project implementations and change requests
Produce technical and business documentation for system enhancements and development
Willing and able to travel within the region as required
Skills and Competencies:
Experience in managing relationships with service providers
Excellent verbal and written communication skills and a confident communicator
Possess strong risk, control and governance frameworks and problem-solving skills
Ability to work well under pressure and maintain professionalism
Demonstrated drive and commitment towards attaining the highest possible standards
Ability to work effectively and consultatively within a diverse team environment
A keen interest in investigative work / service delivery, along with the ability to demonstrate a good use of initiative
Strong advocate for continuous improvement in quality and delivery of team
Competent with Projects and Business Analysis tools
Project Management skills
Qualifications & Prior knowledge:
Experience in a related role within the financial services industry.
Preferably 8-10 years of experience in Transfer Agency
Extensive knowledge of Transfer Agency services, systems and operations
Key behaviours:
Instils Trust – contribute to building a safe learning environment in the business where the team can be listened to and understood.
Collaborate – Must be able to work in a co-operative manner with both internal and external teams and take all views and interests into account when formulating outcomes.
Ensure Accountability – Must take full ownership of their assigned responsibilities and the outcomes that are generated and pursued.
Customer Focus – Must understand customer and partner needs from both a functional and operational perspective.
Communicate Effectively – Must be able to communicate effectively and efficiently, both in written and verbal forms, across all levels of an organisation and all sizes of groups. Must also be able to listen to others and evidence that they have understood the needs communicated appropriately.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Job Responsibilities:
Product Maintenance
Responsible for timely re-lodgement of Prospectus and Product Highlight Sheet (PHS) for regulatory filin..
Job Responsibilities:
Product Maintenance
Responsible for timely re-lodgement of Prospectus and Product Highlight Sheet (PHS) for regulatory filing with the Monetary Authority of Singapore (‘MAS’).
Responsible for product enhancements to support business initiatives and/or comply with regulatory changes. This will include amendment of Trust Deed, preparation of notice and ensure its timely dispatch to unitholders.
Responsible for maintenance of funds in foreign registration (e.g. Taiwan, Brunei) and assist with local filing and reporting requirements (including the preparation of quarterly fund factsheets and translated prospectus).
Responsible for periodic distribution payout of funds, ensure accuracy of information (i.e., distribution per unit) and payouts are executed in a timely manner.
Preparation of materials for periodic meetings with Product Development Committee.
Maintain product-related information and assist with product-related queries.
Handles fund related matters, including making invoice payments for costs incurred in the course of legal filings etc.
Requires working closely with the relevant functional units such as Legal, Compliance and Operations as well as external legal counsels and Trustee
Product Development
Assist with setup of new products (Authorised and/or Restricted scheme), including taking minutes of meetings and making sure issues raised for the project are addressed and the fund is timely registered with the Authority in support of Sales’ product launch timeline.
Requires liaising with relevant function units such as Sales Distribution team, Operations and Compliance.
Support for the Business Management
Work on ad-hoc projects or any other duties as may be assigned from time to time.
Pre-Requisites:
• Diploma in Law or Degree, preferably in Business, Finance & Accountancy
• At least 2 years of relevant experience in the financial industry (in product, para-legal or compliance role would be advantageous)
• Good understanding of unit trusts / ETFs
• Strong interpersonal and communication skills
• Strong Project management skills
• Meticulous and diligent individual with positive attitude
• Self-motivated
• Team player
Other Information:
Lion Global Investors Limited is committed to equal employment opportunity. Our employment decisions are made based on job requirements and qualifications, and regardless of age, race, gender, religion, marital status, family responsibilities, or disability.
We are looking for Performance Operations resourses on a contract & perm basis. There are two headcounts for the role.
KEY ACCOUNTABILITIES
As a ..
We are looking for Performance Operations resourses on a contract & perm basis. There are two headcounts for the role.
KEY ACCOUNTABILITIES
As a Performance Operations System/FactSet Support, your main focus will be to support and maintain our FactSet Systems (B-One system and FactSet (SPAR/PA) system), used by the Performance team for the production of performance measurement, reporting and attribution analysis.
You will also support our enterprise-wide operating model for Performance & Analytics (“P&A”) Reporting, that would include integration with our proprietary database called HERA for downstream reporting in HERA and ATHENA Dashboards, and with our data providers (Fund Accountants & Middle Office Service Provider) for all data related queries & feeds.
In addition, you will have supplementary responsibilities that would include ensuring the accurate and timely delivery of investment performance and analytical reporting for various stakeholders, that include Portfolio Managers, Client Groups (Sales and Marketing), Senior Management and Local Business Units (LBUs).
Maintenance of our FactSet Systems: B-One system, and FactSet (SPAR/PA) system.
Conduct & support data reconciliation in between our FactSet Systems
Conduct, support & maintain set-ups, configurations, workflows and data checks in our FactSet Systems and in the P&A Operating Workflow
Investigate & resolve breaks and potential issues related to the P&A Operating Workflow, by identify root cause, by engaging stakeholders (FactSet counterparts, HERA engineers and Data Providers e.g. Fund accountants and Middle Office service provider) and by working towards proper resolution
Escalate timely errors, processes gaps and other inaccuracies as needed
Liase & work closely with the key stakeholders for re-designing process flows and for maintenance of our FactSet Systems and our P&A Operating Workflow
Maintain stakeholder relationships and manage expectations
Answer & support query on fund and benchmark returns, asset returns or attribution results
Ensure all new procedures are documented and agreed
Identify and execute continuous process improvement and automation
EXPERIENCE / QUALIFICATIONS
5 years relevant experience in support & maintaining Performance or Attribution system, for performance analysis, investment risk analysis or similar role
Experience in using Factset Systems (preferably FactSet (SPAR/PA/Vault) system, B-One is a plus)
Implementation / System Migration experience of a Performance or Attribution system is a plus.
Bachelors degree in Finance, Accounting, Economics, Mathematics, Computer Science or similar field
Understanding of portfolio analysis including performance calculation methodologies and risk analytics
Strong analytical and quantitative skills, comfortable with complex formulas and financial instruments (eg: derivatives)
Strong knowledge of Excel and SQL queries
Good Python, C# and VBA skillset to support data transformation & workflow automation
CIPM or CFA is preferred (or working towards)
Language skills – English required, fluency in one or more asian languages will be a plus
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Maintenance of our FactSet Systems: B-One system, and FactSet (SPAR/PA) system.