Job Objectives
• RSA user administration, token assignment, QR code generation and access grant based on approved access matrices and established procedures.
• Provide assessment and release of privileged password request through Password Management Solution
• Ensure manual password change for Dual Control Privileged IDs are performed
• Perform onboarding and off-boarding of Firewall/Network devices Privileged IDs
Key Responsibilities
• Handle user requests, communications and respond to queries appropriately within SLA.
• Conduct periodic review of user/token access to ensure access granted to users are according to approved functions/roles and access matrices.
• Generate user/token reports periodically, review access and proactively identify users eligible for access renewal/revocation.
• Monitor system warning/error messages on license usage and support for user/token authentication issues to ensure satisfactory resolution or prompt escalations to management for attention.
• Participate in project implementations and conduct testing to ensure that the system access meets the security policy and established guiding principles.
• Assist with ad hoc report extraction, generate reports, maintain user guide and process documentations.
• Provide assessment and release of privileged password request through Password Management Solution
• Ensure manual password change for Dual Control Privileged IDs are performed
• Coordinate with network and infrastructure teams to fix Privilege Password Access related issues
Key Requirements
• Graduate or higher diploma in Information Technology / Computer Science.
• At least 1-2 years of hands-on experience in user administration or in similar capacity, preferably in the financial sector.
• Must demonstrate strong analytical and problem-solving skills.
• Must be process oriented and organized.
• Knowledge in RSA User and Token Administration.
• Knowledge on open systems (Windows/AD/Unix/Linux/DB), scripting languages and excel macros for automation is a plus.
• Proficient in Microsoft Office applications.
• Strong interpersonal communication skills and attention to detail.
• Able to work independently with minimal supervision.
• Ability to multitask and prioritize daily workload.