If you are looking for an opportunity in Service Engineering, Emerson has an excellent role for you! The Software Service Engineer is responsible for the execution of software project upgrades, providing support for improvements and resolving customer issues. This role will also coordinate with customers and other collaborators to achieve efficient project execution and timely project schedule.
In this Role, Your Responsibilities Will Be:
· Implements software project upgrade of current custody transfer flow metering and blending and transfer control systems install base.
· Visits customer installation for site survey and provide a comprehensive recommendation.
· Work on configuration, programming, and testing of HMI, PLCs, Server, Delta V, Flow Computers, Batch Controller, and other applicable equipment.
· Develop HMI library for subsequent project use.
· Assists in preparing engineering documents (Functional Design Specification, Test Procedures & I/O Address List, Modbus List, Graphics Display, etc).
· Provides feedback for development/application programming of project software for Flow Computer, Supervisory Computer, PLC, etc.
· Reviews Engineering Documents such as System Architecture, Wiring Drawings etc.
· Reviews customer specifications and provide solutions to customer’s technical needs.
· Attends to customer meeting and technical clarification and provide timely resolution.
· Performs Pre-FAT / FAT (Factory Acceptance Test), Installation, Site acceptance Test & Commissioning.
· Replicates customer-installed software control system with a demo unit to provide solution to customer issues.
· Provides remote support to customers via phone call, email and remote access application.
· Coordinates with other engineers/designer/project manager for efficient project execution to meet/exceed customer’s requirement, project schedule & quality standard.
Who You Are:
You build partnerships and collaborative work to meet the target objectives set by the team. You take action quickly and critically in fast paced and unexpected situations. You are an active learner who uses both success and failure as learning opportunities.
For This Role, You Will Need:
· With more than 5 years of work experience in the development/programming of Industrial Automation/Process Control software and advanced software tools.
· In-depth development experience in SCADA software, e.g. Intellution iFix, Cimplicity, Movicon, Wonderware Intouch, Delta V.
· Experience with web-client based HMI.
· Proven experience in software development in Siemens/Allen Bradley/Schneider PLC.
· Proficiency in network communication protocols such as TCP/IP, OPC, Modbus, etc.
· Proficiency in software design and development for Emerson solution.
· Experience handling projects, configuration, and integration of Flow Computers, HMI, and PLCs.
· Knowledge of relevant industry standards applicable to flow measurement systems & custody transfer systems.
· Strong communication, interpersonal, and influencing skills to efficiently communicate and advocate service solutions to customers.
Preferred Qualifications that Set You Apart:
· Degree in Instrumentation / Mechanical / Electronics Engineering and 8+ years of related experience or Diploma in Instrumentation / Mechanical / Electronics Technology and related experience in instrumentation and flow metering for the Oil & Gas / Petroleum industry.
· Cyber security certified is preferred.
Our Offer To You:
By joining Emerson, you will be given the opportunity to make a difference through the work you do.
Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.
We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.
We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.
Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environmentacross our global network and facilities.
Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
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