Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional user experience. In order to do this, the candidate will develop, strengthen and lead an effective technical service team, ensuring and maintaining high quality of standards.

Responsibilities

• Drives sustainable annual growth of service business.
• Supports field service engineers in resolving technical issues, workflow enhancement and career growth.
• Improves quality of service operations and delivery.
• Supervises service jobs, monitors service contract take-up rate, analyzes market trends and customer feedback to make strategic decisions.
• Enforces service team's faithful adherence to quality protocols, observance of local and international regulations.

Daily operations include:

• Builds positive team engagement to align with corporate objectives.
• Identifies and assigns team members for upskilling or other skill developments which are required in the jobs.
• Assists scheduling and job assignments to engineers, ensuring optimized deployment of resources according to each month's requirements.
• Highlights significant technical issues for the attention of the management.
• Motivates service team members to encourage customers to sign up for service contracts.
• Prepares and submits monthly reports for revenue, operations and technical matters to the management.

Requirements

• At least a bachelor's degree in engineering / chemistry / science.
• At least 2 years of experience in leadership/manager roles with direct subordinates. Familiar with performance appraisal and evaluation for promotion.
• Good hands-on attitude with track record in positive customer feedback.
• Good at managing team dynamics and operational challenges, able to resolve issues without escalation.
• Good verbal and written communication skills in situational reporting in English.
• Able to perform data analysis using Excel Pivot / Power BI to make strategic decisions.
• Possesses a logical thinking approach to analyze technical issues, be proactive and diligent in resolving challenges.
• Embraces (KAIZEN) philosophy with a strong desire to always improve work processes and decisive in execution.

We regret that only shortlisted candidates will be contacted.

RTO RESPONSIBILITIES:

· Assist QPs, Client on site to ensure that all works comply fully with regulatory and client's requirements.

· Work closely with QP(Str), QP(Arch), Client's Project Manager, EHS and other key project stakeholders, regulatory authorities and contractors to provide planning, monitoring, supervision, reporting and communicating/ escalating site non-compliance, quality, unsafe and potential delay.

· Assist to implement and sustain the site supervision quality & safety assurance system.

· Carry out supervision of structural, civil and building works by identifying any non-conformity of contractor's works on site.

· Understand drawings & contract documents in carrying out the works.

· Carry out regular site checks on contractor works & ensure compliance with technical requirements and health and work safety in accordance with MOM regulation.

· Ensure that proper site documentation for ongoing works, site meetings, safety records, method statements, shop drawings, as built submissions etc., are well managed. Weekly site progress report, including activities, tracking against schedule and list of non-compliance etc.

REQUIREMENTS:

- Diploma in C&S Engineering from an institute accredited by the Professional Engineers Board, Singapore

· Must be accredited as a Resident Technical Officer with BCA/IES/ACES

· Minimum 5 years of C&S and architectural work experience in supervision of industrial development with good knowledge of structural and building works, precast structures, structural steel, post-tensioned and local construction practices.

· Proficient in Microsoft Office and Excel.

· Good supervisory skills.

· Good team player.

- Working site located at Seletar Aerospace Park;

Job Responsibilities:

• Ensure vessel certificates are up-to-date and maintain e-documents within the system.
• Assist the Technical Superintendent or Manager in the preparation, monitoring, and control of repair and maintenance budgets for the fleet.
• Support the Technical Superintendent/Manager with the quotation and requisition processes for services and stores.
• Contribute to the creation of technical specifications for dockings and related operations.
• Review and follow up on Planned Maintenance System (PMS) reports from vessels.
• Oversee the tracking and submission of month-end reports from vessels.
• Carry out other ad-hoc tasks as assigned by the Technical Superintendent/Manager.

Job Requirements:

• Diploma/ITE in Marine Engineering or a relevant field (preference for Maritime or engineering majors).
• Excellent communication and interpersonal abilities.
• Proficient in MS Office software.
• Able to work independently.
• Ability to complete tasks within set deadlines.
• Effective team player.

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Job Summary:

Successful candidate will carry out service and maintenance works for security systems at clients’ premises, including but not limited to Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems.

Responsibilities:

• Execution of service and maintenance workflow.
• Liaise closely with client representatives on all service/maintenance related issues.
• Assisting the supervisor in employing teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Provide support to supervisor in ensuring the timely delivery and completion of troubleshoot and service/maintenance of security systems at clients’ premises.
• Familiarise yourself and deliver customer satisfaction base on each client's business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required.

Requirements:

• Min Nitec in Electrical/Electronic Engineering with at least 2 years working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Knowledge in IT/Network/Server is an added advantage.
• Good interpersonal and problem solving skills.
• Independent, self-motivated individual whom is able to work under minimum supervision.
• Class 3 driving license

Job Purpose

The Heavy Automobile Technical Specialist will be responsible for carrying out panel beating, spray painting, livery and supportive roles in the workshop.

Duties and Responsibilities

· Panel beating of damage surface, paint preparation, spray painting of heavy vehicles such as 12m buses, trucks, engineering plant and any surface requires spray painting by the supervisor and management.

· Attach livery decals on vehicles surfaces.

· Support for operations such as items removal, installation, fabrication and repairs.

· Attend to ad hoc job by management.

· Responsible for personal safety and work in a safe manner in workplace.

Qualifications and Work Experience

· Experienced in surface preparations and paint preparations (mixing and thinning).

· Technical institute in Automotive or equivalent.

· Min. 5 years of experience in heavy vehicle body works.

Skills and Competencies

· Good hands-on skills.

· Good discipline in carrying out assigned task responsibly and on-time.

· Self-motivated, good working attitude and co-operative.

· Willing to perform over-time as and when required to churn out vehicle on-time.Job Purpose

The Heavy Automobile Technical Specialist will be responsible for carrying out panel beating, spray painting, livery and supportive roles in the workshop.

Duties and Responsibilities

· Panel beating of damage surface, paint preparation, spray painting of heavy vehicles such as 12m buses, trucks, engineering plant and any surface requires spray painting by the supervisor and management.

· Attach livery decals on vehicles surfaces.

· Support for operations such as items removal, installation, fabrication and repairs.

· Attend to ad hoc job by management.

· Responsible for personal safety and work in a safe manner in workplace.

Qualifications and Work Experience

· Experienced in surface preparations and paint preparations (mixing and thinning).

· Technical institute in Automotive (fresh graduates are welcome to apply).

· Min. 5 years of experience in heavy vehicle body workshop for interested parties without formal technical education.

Skills and Competencies

· Good hands-on skills.

· Good discipline in carrying out assigned task responsibly and on-time.

· Self-motivated, good working attitude and co-operative.

· Willing to perform over-time as and when required to churn out vehicle on-time.

Primary Responsibilities:

• Closely monitor vessel schedules and onboard fuel oil (ROB) levels for daily operational needs.
• Conduct regular ship visits for inspections and maintain close liaison with the Master and crew.
• Assist Technical Superintendents with managing the Inventory Management System (IMS), ensuring accurate and up-to-date records of supplies and consumption.
• Coordinate daily procurement activities, ensuring all purchases are made within the allocated budget.
• Source suppliers, issue RFQs, and negotiate the best prices, terms, and delivery times.
• Coordinate with suppliers to ensure timely delivery of supplies to vessels.
• Maintain accurate purchasing records and pricing data within the ERP software.
• Process invoices and follow up with accounts to ensure timely payments.
• Ensure the competent and timely execution of all regular purchasing duties and administrative tasks.
• Assist with other technical tasks as required, including filing and maintaining technical reports.

Requirements:

• Minimum 3 years of experience in a similar procurement or logistics role.
• Results-oriented with a strong work ethic.
• Proficiency in Microsoft Office applications and general computer skills.
• Excellent written and verbal communication skills.
• Strong organizational and attention to detail.

We are hiring a technical support sepcialist with following Skills with 5 years’ experience ( awning Pipe, Steel, beams,installation of small construction equipments)

1 Able to read and interpret structural drawing for awning and steel work .

2 Take onsite measurement

3 Cut and fit material (as per drawing)

4 Able to weld material

5 Have valid Singapore class 3 driving license

6 Other job tasks when allocated by supervisor

7 Good knowledge of gas cutting and handle torch.

8 Able to do long working hours (able to work on Saturday and Sunday )

9 Able to carry weight manually ( 20KG to 25 KG )

10 must have construction safety supervisor course.

11 open for all nationality (Singaporean/ PR are preferred)

Send your Resume to: [email protected]

We are looking for a few Technical Leads to work on a banking project.

Job Description & Requirements

Responsibilities:

• Broad experience in designing, programming, and implementing large distributed systems with microservices.
• Deep understanding of Application, Infrastructure and security architecture and non-functional aspects like Performance, Scalability, Reliability, Availability etc.
• Translate functional requirements to design.
• Work with technical SMEs to understand their requirements and ensure these are met.
• Define best practices and standards for the microservice implementation.
• Identify and define implementation patterns.
• Lead activities to build accelerators and tools to increase the quality of deliverables.
• Evaluates industry technologies to shape design of services in consideration of cost, portability, compatibility, or usability factors.
• Identifies and makes appropriate changes to technologies, integrated platforms, and systems to meet customer and operational requirements.
• Continuously seeks to more efficiently manage and utilize technology, platforms, and systems.
• Highlights design risks, provide alternative options, and recommend quality solution to specified problem.

Essential Requirements (Skills Requirements)

• Bachelor’s degree and 10-15 years of technical experience within architecture development, integration of backend systems and development. Strong Hands–on experience in developing applications using Java/J2EE, with Spring boot framework knowledge and experience.
• Deep knowledge of SOA, Architecture and Design on Micro services, REST Services and Soap Services Development.
• Experience in core java fundamentals, Java 8+, Spring, Springboot, testing framework Junit, Cucumber.
• Strong hands-on with design patterns, clean code.
• Strong hands-on in Java Microservices (Springboot) Restful APIs and Soap Services.
• Experience in designing and coding scalable Microservices.
• Experience with middleware/messaging technologies such as MQ, JMS, Kafka and exposure to event-driven design patterns.
• Experience in Spring Cloud.
• Experience in Azure Kubernetes Service(AKS).
• Experience in configuring and implementing Azure Open Service Mesh for Pod to Pod communication.
• Experience in API Management using Azure API Gateway(APIM).
• Experience in writing deployment pipelines to deploy Java microservices in Kubernetes.
• Strong in creating/ defining Swagger specs for REST APIs, understand REST principles, Guidelines.
• Demonstrated knowledge of OAuth token-based authentication protocol.
• Demonstrated knowledge of PCI and Security Coding Standards.
• Experience with MSSQL, data modelling, query development and performance optimization

GOOD TO HAVE

• Experience in migrating TIBCO services to spring boot microservices.
• Experience in gaming and Hospitality industry would be an advantage.

Technical / Professional Skills

• Spring Boot, Java/J2EE,SOA,REST and Soap Services, Microservices

Non-Technical / Soft Skills

• Problem solving skills and ability to work under pressure.

Argyll Scott Consulting Pte Ltd

Job Description

1. Assist to prepare the schematic design drawings for client’s review and approval.
2. Assist to prepare drawings for the various stages and tender drawings.
3. Assist on submission to the relevant government authorities.
4. Undertake other tasks that may be required by Project Architect in co-ordinating technical matters.
5. Assist in the monitor of the progress of drafting works for the various projects, check and monitor the status of the various competent authorities’ submission/compliance and application
6. Assist in the preparation of the necessary forms, calculations, letters and documents in other forms.

Job Requirements

• Minimum 1 year experience, fresh graduates may apply
• Proficient in AutoCAD/Sketchup/Revit/Photoshop
• BIM working knowledge
• Proficient in Microsoft Word/Excel/Powerpoint

Are you a Technical Assistant working closely with the Technical Superintendent and looking to join a well established and grwoing shipping company in Singapore?

You will be responsible for:

• dry dock and repair project planning, execution, and close-out, attending the project site when required.
• Assist with OPEX budget preparation.
• Assist with service engineer arrangement and coordination for boarding.
• Review, maintain and prepare vessel shareholder presentation for agreed submission dates.
• Maintain record of the fleet service arrangements & EOM reports including technical bulletins from makers.
• Complete monthly post meeting reports for Charterers / Fleet.
• Administer the disbursement account, detailing line items and account codes.
• Review and respond to Management Meeting minutes.
• Send to vessels Class status report monthly including expiring certificates status.
• Assist works related EU ETS, EUMRV and IMO DCS.
• Any other documentary and filing works as required by team
• Support with Guarantee claims administration.
• Assist Survey and Audit Requirements (internal and external)
• Monitor and provide progression reports on the Teams “Management of Change”.
• Review and maintain fleet weekly operational records data monthly KPI data and ensure fleet team are informed.

Benefits: 2 days work from home weekly, working hours until 5:30 pm, AWS and Variable bonuses

Please note that this role is only open to Singaporeans or SPR's and only shortlisted candidates will be notified. We thank you for your understanding.

Apply Now!

Job Description

To carry out full time on-site supervision of architectural, structural and MEP works under the Building Control Act and Regulations

Job Qualifications/Requirements

· Possession of a valid practicing certificate from ACES/IES for RTO or relevant Diploma in Building / National Construction Certificate of Supervision (NCCS) Certification

· Registered with Building Control Authority (BCA) and Joint Accreditation Committee of the Institution of Engineers Singapore and the Association of Consulting Engineers Singapore (“JAC(IES and ACES)”)

· Minimum experience of 3years local supervision as a resident technical officer for Civil and Structural works and must have experience in supervising Architectural, Civil & Structural, MEP and Landscape works within the last 5 years

· Relevant experience in basement construction, precast RC works, bored piling works and precast façade works

· Relevant experience in architectural building works, landscaping works, ID finishing and fit-out works and coordination, defects checking

· Be conversant in local legislation, regulations, and codes

· Competent in IT- word processing, excel, email, Power point for project progress update and presentation slides, maintaining proper record for claims

· Possession of the Singapore Workforce Skills Qualifications (WSQ) Certificate in Landscape Operations, or equivalent/higher qualification approved by HDB

Roles and Responsibilities

· Assist S.O, S.O.’s Representative, QP or Client Representative to attend to technical and design issues at site and report issues to S.O, S.O.’s Representative, QP or Client Representative

· Provide standing supervision as and when directed by the S.O, S.O.’s Representative, QP or Client Representative as stipulated in the Building Control Act

· Check through construction drawings and highlight any discrepancies found between or within the same disciplines prior to the commencement of installation works

· Ensure all works are carried out in accordance to approved drawings and specifications.

· Ensure adequate safety precautions are enforced on site

· Resolve all site issues and ensure timely completion of the project

· Attend site meetings, site inspections, testing and commissioning, trade demo, mockup review, any other meetings / inspections as instructed by the S.O, S.O.’s Representative, QP or Client Representative

· Maintain site records

· Checking of Design Drawings prior to Site Construction

· To act as a Site Supervisor appointed by the Qualified Person (QP) in accordance with the Building Control Act

· To supervise Contractors’ works and check that the required standard of materials, workmanship and quality control of all construction works are satisfactorily achieved in accordance with the specification and drawings in compliance with the relevant Building Regulation

· To report to the Project Development Team / Qualified Person (QP) and assist him in discharging all his duties

· As a Resident Technical Officer, you are to be directed by and shall report to the S.O, S.O.’s Representative, QP or Client Representative for all construction works. You shall also be responsible for all necessary liaison and coordination with the Contractor’s agents, other consultants, and relevant Authorities for the smooth execution of the works

· To submit Weekly Site Report covering but not limited to the following:

a. Weekly Manpower Record

b. Weekly progress report

c. Record of site memorandums

d. Site Records of Architectural/MEP/Landscape inspections and testing

e. Site progress photos

· Verify that the Contractor’s defects rectifications are completed satisfactorily, or to the satisfaction of the S.O, S.O.’s Representative, QP or Client Representative

· Monitor and track that the defects rectification meet the service standards set

· Attend joint inspections with users to better understand their requests/feedback where required

· Conduct audit checks on renovation hacking of walls based on the Client Representative’s approved plans to safeguard building structure

· Carry out and fulfil any other duties assigned by the S.O, S.O.’s Representative, QP or Client Representative

· Carry out the supervision of diversion works on site during the period of PUB water main/hydrant diversion works (if required) carried out by the Main Contractor / Specialist contractor

· Carry out supervision at precast plant (if applicable)

Alternatively, please email resume and expected salary to [email protected]

Responsibilities:

• Execute and complete scheduled operations and maintenance (O&M) tasks, along with ad-hoc maintenance activities, within set timelines and with the highest quality standards.
• Conduct routine inspections and checks of each equipment and process unit, accurately filling out and submitting checklists to the supervisor without delay.
• Perform scheduled preventive and predictive maintenance tasks, submitting maintenance records and checklists promptly to the supervisor.
• Address equipment breakdowns with corrective maintenance, ensuring all checklists and records are submitted to the supervisor.
• Report any equipment abnormalities or failures to the supervisor and assist in implementing rectification plans.
• Support operations activities as needed.
• Perform initial troubleshooting for equipment issues and report findings to the supervisor; assist in more advanced troubleshooting when required.
• Supervise maintenance contractors to ensure work is completed to standard.
• Promptly alert the supervisor to any unusual occurrences or potential damages.
• Maintain a safe and clean working environment by adhering to Environmental Health and Safety (EHS) procedures, rules, and regulations.
• Manage equipment, parts, and supplies inventories by monitoring stock levels and anticipating the need for spare parts.
• Undertake other tasks as assigned by the supervisor.

Requirements

• Diploma in engineering or Higher Nitec (mechanical, electrical, or industrial)
• Minimum of 3 years’ experience in facilities engineering or similar
• Strong communication skills with a positive mindset, hardworking, and capable of multi-tasking effectively.
• Customer Service oriented mindset
• Knowledge of fire alarm systems.
• Understanding of building regulations and health and safety.
• Excellent communication skills, including the ability to work well with non-engineering colleagues.
• Problem-solving skills and the ability to troubleshoot on the spot.

Role:

• Assist the Senior Technical Manager in overseeing the technical operations of a fleet of tankers.
• Manage daily maintenance and repair activities, budget survey schedules, and docking operations.
• Maintain updated records of class status and coordinate with Classification Societies, Suppliers, and Contractors for daily operations.
• Ensure adherence to statutory requirements under ISM, ISPS, and MLC.
• Monitor, coordinate, and attend vessel inspections by oil majors, statutory surveys, and follow up on related matters.
• Conduct and report on incident/accident investigations.

Requirements:

• Sea-going experience as a Marine Engineer on Chemical and Oil Tankers and atleast 2 years of shore experience as technical superintendent or fleet manager.
• MOT Engineer Certification (Class 1).
• Strong organizational skills with a hands-on approach to technical troubleshooting and problem-solving.
• Independent, resourceful, and able to work under pressure to meet deadlines.
• Willingness and ability to travel on short notice as needed.

Monday to Friday

8.30am to 6pm

Office location: Outram

Basic + Standby Activation + Transport allowance

Responsibilities

• Execution of service and maintenance workflow.
• Liaise closely with client representatives on all service/maintenance related issues.
• Assisting the supervisor in employing teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Provide support to supervisor in ensuring the timely delivery and completion of troubleshoot and service/maintenance of security systems at clients’ premises.
• Familiarise yourself and deliver customer satisfaction base on each client's business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required.

Requirements

• Knowledge and hands-on experience in electrical security systems (CCTV, access control system, intrusion detection system)
• Able to do standby duty, be activated to fault calls/maintenance schedule outside of office hours (paid)
• Knowledge in IT/Network/Server is an added advantage
• Good interpersonal and problem solving skills.
• Independent, self-motivated individual whom is able to work under minimum supervision.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified

We wish you all the best in your career search.

You are welcome to visit our website at www.rdtpsg.com

RD Trusted Partners Pte Ltd| EA License No.: 24C2352

Chee Wei Qian (Sandy) | EA Personnel No.: R24125920

(JR108125)

Responsibilities:

• Responsible for the day-to-day operation of the Site and reporting to Facility Operations Manager (FOM)
• Supervise all the facilities’ management and operational activities including liaising with sub contractors and client
• Prepare quotations, conduct evaluation for all services, provide recommendation reports,
• Prepare all site required reports by clients and FOM
• Escort contractors to carry out works
• Standby for events when required

Requirements:

• Minimum Diploma in Engineering / Facilities Management
• 1 to 2 years of relevant experience / fresh graduates may also apply
• Well-versed in Microsoft office applications
• Class 3 license is an advantage
• NEN2767 certification or its equivalent is an advantage
• Due to security clearance, only Singapore citizens can be considered for this role

We are looking for a motivated individual to be part of an established award winning and creative architectural practice.

The Requirement

• Minimum of 5 years working experience in an architectural practice with a variety of project experience
• Polytechnic Architectural Diploma or equivalent
• Good up-to-date knowledge of Singapore Planning and Building Regulations
• Good computer AutoCAD and 3D BIM softwares (Revit, Sketchup etc)
• Able to operate independently to prepare drawings for Authority submission, tender and construction purpose by using BIM and conventional AutoCAD softwares
• Able to take charge of relevant authorities’ submission
• Possess a proactive attitude and a team player
• Only shortlisted Candidates will be notified.

Job Description & Requirements

Job Requirement

• Recognized Tertiary qualification in Civil Engineering or related discipline;
• At least three (3) years’ relevant project management experience in the area of project management for system related works;
• Proficient in programmed planning software such as Microsoft Project for Windows;
• Strong analytical and problem-solving skills, resourceful and meticulous;
• Highly motivated and pro-active with the ability to work both independently as well as in a team;
• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint) for Windows;
• Good verbal communication and writing skills in English;
• Be expected to travel regularly between office and sites;
• Perform night work based on project needs; and
• Possess Class 3 driving license is preferred.

Job Description

• Develop and execute the operations projects with multiple project engineers and managers within the work place.
• Responsible for project functions included but not limited to Site Management, Control Management, Procurement, Construction Management, etc. are all coordinated and properly staffed to meet the project.
• Ensure accurate and timely reporting standards are maintained throughout the project.
• Establish the working relationship with operations management needed to facilitate the coordination and execution of project work, such that the operational impact is minimized.
• Monitor engineering progress against budget and forecasted schedule.

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes

in providing technical support or customer service for complex products or services. An ARC typically

employs highly trained and specialized agents who are knowledgeable about the product or service being

supported. They may also use advanced technologies such as artificial intelligence, chatbots, and

automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and

management of the product or service being supported, identifying, and resolving issues before they

become problems for customers. This can help to improve overall customer satisfaction and reduce

downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality

technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work

closely with ARC Tier 2, Team Leads & Technical Support Engineers to achieve this purpose. ARC Tier

1 is the first line of technical support. This team is responsible for basic customer

issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non-

technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

12 hours shift mandataory

 Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR

handling, Monitoring consoles)

o 1st level troubleshooting of in supported systems

i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale

o Security event monitoring

o Server and network availability and performance monitoring

o Password reset and unlock

o Perform log & route [to higher tier or Resolver Team(s)]

 Record and manage all transactions/ cases in Service Management System

 Broadcast notifications to the relevant parties

 Provide timely status update, follow up on cases escalated until closure within the service level

agreement.

Ensure daily tasks are executed according to the Standard Operation Procedure

Responsibilities:

• Plan and oversee technical projects, breaking them into actionable tasks with clear timelines and deliverables.
• Act as the central point of contact between engineers, sales teams, and external vendors, ensuring alignment and seamless communication.
• Provide regular, concise project updates to internal and external stakeholders.
• Facilitate robotic integrations with systems such as OpenRMF, door access controls, elevators, and other infrastructure.
• Identify potential risks and roadblocks, developing proactive mitigation strategies.
• Drive issue resolution to maintain project momentum and meet deadlines.
• Maintain detailed records of project requirements, timelines, and technical specifications using tools like Jira and Confluence.

Requirements:

• Proven experience managing engineering projects: 3+ years of experience in project management, or as an engineer who has led or actively coordinated projects.
• Strong organizational skills with meticulous attention to detail.
• Excellent verbal and written communication skills to collaborate effectively with technical and non-technical stakeholders.
• Familiarity with project management tools like Jira, Confluence, or similar.
• Interest in project management and willingness to learn agile methodologies.

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

• Carry out the duties required as site supervisor under the Building Control Act and Regulations or other duties as required by other Authorities;
• Conduct site inspections and review, evaluate & assess method statements in relation to the project;
• Supervise and enforce site quality control;
• Responsible for the co-ordination of site works to ensure construction safety;
• BCA registered with recognized Degree in Civil / Structural Engineering;
• Recognized Degree / Diploma from recognized tertiary institution;
• Registered with IES;
• Minimum of 3 - 5 years relevant experience in the supervision of works similar in nature to the civil works;
• Prior LTA project experience is an advantage;
• Only Singaporean / SPR need apply.

Responsibilities

• Collaborate with stakeholders to gather, document, and prioritize business requirements.
• Analyse existing processes and identify areas for improvement through technology.
• Create high level technical specifications and functional requirements documents.
• Work with development teams to provide high level design and impacted systems.
• Conduct feasibility studies and impact analyses for proposed changes.
• Facilitate meetings and workshops to gather input and feedback from stakeholders.
• Assist in testing and validation of solutions to ensure they meet business needs.
• Develop and maintain project documentation, including user stories, use cases, and process flows.
• Provide ongoing support and troubleshooting for implemented solutions.
• Stay updated with industry trends and best practices to recommend innovative solutions.

Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience as a Business Analyst or Technical Analyst in a similar role.
• Strong understanding of software development life cycles (SDLC) and methodologies (Agile, Waterfall).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to translate technical concepts for non-technical stakeholders.
• Experience with data analysis tools (e.g., Excel) is a plus.
• Familiarity with project management tools (e.g., JIRA, Trello) is desirable.
• Experience in telecommunications industry is a plus.

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule