Responsibilities:
1. Customer Service:

• Ensure a high level of customer satisfaction by delivering excellent support services.
• Act as a point of contact for escalated customer inquiries, maintaining a professional and customer-focused approach.
• Build and maintain excellent relationships with end-users, understanding their technical needs and preferences.
• Gather feedback from users to identify areas for improvement and implement solutions to enhance the overall user experience.
• Conduct user training sessions to promote self-service options and empower users to resolve common issues independently.

2. Technical Support:

• Identification and resolution of hardware and software issues for end-users, both onsite and remote.
• Serve as an escalation point for complex technical problems, ensuring timely and effective solutions.
• Collaborate with other IT teams within the organization (Infra, Network and App) to address and resolve technical issues.
• Oversee the development and maintenance of standardized laptop images for various user profiles.
• Deployment of laptops to new and existing users ensuring consistency, security, and compliance with organizational standards.
• Design and implement efficient processes for onboarding new employees, including laptop setup, account provisioning, and orientation on IT policies.
• Streamline and execute offboarding procedures, ensuring secure data removal, account deactivation, and retrieval of IT assets.
• Ability to analyze issues related to Microsoft 365 applications.
• Having knowledge to troubleshoot Wi-Fi or Network related issues.
• Possess expertise in diagnosing and resolving printer-related issues, including hardware malfunctions, connectivity problems, and print queue management.
• Develop and implement preventive and corrective maintenance strategies to optimize printer performance and minimize disruptions.
• Collaborate with vendors for escalated printer issues, warranty claims, and hardware replacements.

3. Documentation and Reporting:

• Maintain accurate records of support activities, including incident reports, service requests, and resolutions.
• Generate and analyse performance reports to identify trends and areas for improvement.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
• Proven experience in a technical support role, with a minimum of 3 years in a leadership or supervisory position.
• Excellent knowledge of desktop operating systems, hardware, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, ITIL V4) are desirable.
• Solid understanding of ITIL framework and best practices for IT service management

Company’s Profile

Our client, a security solutions provider has been established for more than 25 years, with a strong reputation in the industry. They specialize in delivering comprehensive turn-key security systems, from design and integration to maintenance and support and serve clients in government, trade and commercial sectors. They are now looking for Data Center Engineers to join their expanding team!

Location: Tampines

Working hours: Monday to Friday, Standard Office Hours

Responsibilities:

• Oversee building and data centre facilities: recording and reporting on the BMS / EMS / Fire D&P / Chiller / Electrical etc
• Administrator for preventative maintenance programs to ensure that equipment are properly serviced & maintained
• Maintain good documentation of facilities and / or equipment maintenance
• Prepare monthly SLA reports for equipment uptime, power usage & temperature readings
• Respond to emergency situation and be on 24x7 standby duty
• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary
• Oversee new data centre projects as well as renovation and maintenance to existing space
• Responsible to handle site inspections / audits by external authority (eg. HDB/LTA/NEA/FSB)
• Scheduling and tracking of servicing jobs and vendor management on a day to day basis
• Maintain high customer service level standards
• Managed all facilities contracts

Requirements:

• Min. Diploma or Degree in Building / Facility Management or any other related field
• Min. 1 year relevant experience in Data Centre facility management and vendor management
• Good knowledge in building technology, mechanical and electrical services and facilities management
• Project management is preferred

Your recruiter for this job: WhatsApp Celine @ 6421 4966 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Celine Chan | R21103433

Talentsis Pte Ltd | EA No: 20C0312

Responsibilities:

• Provide pre-sales and post-sales technical support to customers. Assist in understanding product specifications, features, and applications.
• Engage with customers to understand their technical requirements and challenges. Offer solutions and recommendations based on the company's products or services.
• Provide training sessions for customers, sales teams, and distributors. Ensure that end-users have a clear understanding of product functionality.
• Investigate and resolve technical issues or challenges faced by customers. Collaborate with the engineering team to find solutions.
• Collaborate with internal teams, including sales, marketing, and engineering, to address customer needs and provide a seamless customer experience.
• Develop and maintain in-depth knowledge of the company's products, technologies, and industry trends.
• Create and update technical documentation, including manuals, application notes, and technical guides.
• Manage technical aspects of projects, ensuring successful implementation and customer satisfaction.
• Continue to provide support after product sales, ensuring ongoing customer satisfaction and addressing any additional needs.

Requirements:

• Degree/Diploma in Computer or Electrical or Electronic Engineering or equivalent
• Knowledge of programming in C,C++
• Knowledge of embedded electronics fundamentals
• knowledge of LoRaWAN and related IoT products.
• Passion for exploratory testing and test automation.
• Knowledge on Microsoft Office (Words, Excel & Powerpoint)

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R24121981

Assistant Engineer (Project Management )

Summary:

• Equipment set up for various systems, conduct testing & commissioning

• Follow up with clients in a timely manner

• Assist sales team with site survey & system design

• Provide support and manage project

• Perform troubleshooting & repair / replace faulty parts

• Provide onsite support to diagnose and rectify technical issue

• Ad hoc duties as required

Additional Information:

• Relevant educational qualifications in Diploma or Degree in Computer Science , Electrical / Electronic / Mechanical / Mechatronic or engineering field

• Proficient in Windows, Word, Power Point, Excel, and Access

• Able work independently and with other both indoor and outdoor locations

• Possess good communication and interpersonal skills

• Effective interpersonal skills for working in a team environment

• Able to work with deadlines and pressure

• Must have at least 1 year experience in handling cable wiring / electrical project

• Good working attitude and self-motivated

Mon to Fri 9am to 6pm

Assistant Engineer (Project Management )

Summary:

• Equipment set up for various systems, conduct testing & commissioning

• Follow up with clients in a timely manner

• Assist sales team with site survey & system design

• Provide support and manage project

• Perform troubleshooting & repair / replace faulty parts

• Provide onsite support to diagnose and rectify technical issue

• Ad hoc duties as required

Additional Information:

• Relevant educational qualifications in Diploma or Degree in Computer Science , Electrical / Electronic / Mechanical / Mechatronic or engineering field

• Proficient in Windows, Word, Power Point, Excel, and Access

• Able work independently and with other both indoor and outdoor locations

• Possess good communication and interpersonal skills

• Effective interpersonal skills for working in a team environment

• Able to work with deadlines and pressure

• Must have at least 1 year experience in handling cable wiring / electrical project

• Good working attitude and self-motivated

Mon to Fri 9am to 6pm

Job Responsibilities

• Provide troubleshooting L2 support and response on application incidents.
• Log, escalate and follow through with issues, ensuring that issues are resolved.
• Review and improve our incident management process.
• Periodic reviews and submission of the capacity needs of the business.
• Support and/or drive disaster recovery response drills.
• Deploy new versions of the software.
• Generate reports on the operational workloads, review capacity needs of the business, support and/or drive disaster recovery response drills.

Requirements

• Diploma/Bachelor's Degree in Computer Science or other related discipline.
• 2-5 years of Technical/Application Support experience on various technology platforms.
• Knowledge in Site Reliability Engineering (SRE) or working with SRE team is a plus.
• Knowledge in scripting (Python/SQL/Bash) is a plus.
• Responsible and proactive approach to resolving problems, and have a structured approach to problem-solving.

Our client is one of high-performance chemicals and technology company HQ based in Japan, they are expanding and currently looking for IT Support Engineer to support IT Manager to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.

A successful IT Engineer must have a proper hand-on experience and knowledge of computer software and hardware and a variety of internet applications, networks, and operating systems.

The ideal candidate will also have great troubleshooting abilities and support level to regional in Singapore, Thailand and India.

Key Responsibilities:

• Set up workstations with computers and necessary peripheral devices (monitors, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
• Update and create documentation based on PC, Servers information and other user manual.
• Install and configure organization approved software and its functionalities.
• Preferably able to speak English to assist and coordinate on Thailand office, India for IT related matters.
• Provide orientation and guidance to end-users on how to operate new software and computer equipment.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, coordination with vendors etc.)

Skills/ Experience

• Degree or Diploma in Computer Science, engineering, or relevant field
• Proven experience for minimum 3 years as IT Technician or relevant position.
• Good diagnostic and problem-solving skills and communication ability.
• Well organized and time-management skills.
• Good understanding on certain level of diverse computer systems and networks.
• Good knowledge of internet security and data privacy principles
• Certification as IT Technician will be preferable, CompTIA A+, Microsoft Certified IT Professional)

You should possess strong communication and interpersonal skills, with problem-solving skill. Intellectual curiosity, strong professional judgment, work independently and have initiative mindset.

Please send your CVs with MS Word format to Siriwan Young, email: [email protected]

Your interest will be treated in strict confidence.

Company Reg No.: 11S2959 I License No. R24124300

Working within the Embedded SRE organisation, the Application Support Analyst will be handling the day-to-day operations including handle, triage and escalate on alarms and issues that may arise.

Job Responsibilities

• Provide Level 1 troubleshooting support and response, and be on standby up to 12h a day during the week of standby.
• Log, escalate and follow through with issues, ensuring that issues are resolved.
• Review and improve our alarms and alarm response.
• Periodic reviews and submission of the capacity needs of the business.
• Support and/or drive disaster recovery response drills.
• Deploy new versions of the software.
• Generate reports on the operational workloads, review capacity needs of the business, support and/or drive disaster recovery response drills.

Requirements

• Diploma/Bachelor's Degree in Computer Science or other related discipline.
• 2-5 years of Technical/Application Support experience on various technology platforms.
• Responsible and proactive approach to resolving problems, and being able to have a structured approach to problem-solving.
• Open to work shift work and be on on-call rotation.

Key Responsibilities:

Team Management:

• Lead and mentor the Field Application Engineering team to achieve technical excellence.
• Allocate resources effectively to meet customer and project needs.
• Monitor and evaluate team performance, providing feedback and support for professional growth.

Customer Support:

• Serve as the primary technical point of contact for key customers.
• Understand customer requirements and provide tailored technical solutions.
• Ensure timely resolution of technical issues and manage escalations.

Technical Expertise:

• Stay updated on industry trends, technologies, and competitor products.
• Provide guidance on product integration, testing, and optimization.
• Conduct technical training for internal teams and external stakeholders.

Collaboration:

• Work closely with sales, product, and engineering teams to align on customer needs and product development.
• Contribute to product roadmap discussions based on market feedback and technical insights.
• Documentation and Reporting:
• Maintain thorough records of customer interactions and technical solutions.
• Prepare regular reports on team activities, customer feedback, and project outcomes.

Qualifications:

• Bachelor's degree in Electronics, Electrical Engineering, Computer Science, or a related field.
• Minimum of 5 years of experience in field application engineering or technical support, with at least 2 years in a managerial role.
• Having knowledge of LoRa is an advantage.
• Strong understanding of LoRa technology, e.g., IoT systems, embedded systems.
• Excellent problem-solving, project management, and leadership skills.
• Outstanding communication and interpersonal abilities.

Preferred Skills:

• Experience working in IoT, automotive, etc.
• Familiarity with C. C++, Python and Java languages
• Ability to work in a fast-paced and dynamic environment.

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

Responsibilities:
1. Customer Service:

• Ensure a high level of customer satisfaction by delivering excellent support services.
• Act as a point of contact for escalated customer inquiries, maintaining a professional and customer-focused approach.
• Build and maintain excellent relationships with end-users, understanding their technical needs and preferences.
• Gather feedback from users to identify areas for improvement and implement solutions to enhance the overall user experience.
• Conduct user training sessions to promote self-service options and empower users to resolve common issues independently.

2. Technical Support:

• Identification and resolution of hardware and software issues for end-users, both onsite and remote.
• Serve as an escalation point for complex technical problems, ensuring timely and effective solutions.
• Collaborate with other IT teams within the organization (Infra, Network and App) to address and resolve technical issues.
• Oversee the development and maintenance of standardized laptop images for various user profiles.
• Deployment of laptops to new and existing users ensuring consistency, security, and compliance with organizational standards.
• Design and implement efficient processes for onboarding new employees, including laptop setup, account provisioning, and orientation on IT policies.
• Streamline and execute offboarding procedures, ensuring secure data removal, account deactivation, and retrieval of IT assets.
• Ability to analyze issues related to Microsoft 365 applications.
• Having knowledge to troubleshoot Wi-Fi or Network related issues.
• Possess expertise in diagnosing and resolving printer-related issues, including hardware malfunctions, connectivity problems, and print queue management.
• Develop and implement preventive and corrective maintenance strategies to optimize printer performance and minimize disruptions.
• Collaborate with vendors for escalated printer issues, warranty claims, and hardware replacements.

3. Documentation and Reporting:

• Maintain accurate records of support activities, including incident reports, service requests, and resolutions.
• Generate and analyse performance reports to identify trends and areas for improvement.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
• Proven experience in a technical support role, with a minimum of 3 years in a leadership or supervisory position.
• Excellent knowledge of desktop operating systems, hardware, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, ITIL V4) are desirable.
• Solid understanding of ITIL framework and best practices for IT service management

You'll join a Global MNC and have the opportunity to work on regional positions and learn talent mapping.

Responsibilities

• Manage pipelines via channels such as sourcing, screening and referrals to find and engage key technical talents of all levels.
• Collaborate closely with the Recruiting team (Recruiters, Coordinators, other Sourcers) & hiring managers throughout the recruitment lifecycle.
• Develop a holistic business understanding and manage stakeholder relationships.
• Prequalify potential candidates to determine their qualifications.
• Own interview scheduling process and communicate logistics to both candidates and hiring teams.
• Manage candidate communication throughout the recruitment process and providing feedback.

Minimum Qualifications

• Bachelor Degree in Business Administration, Human Resource Management or similar discipline.
• At least 3 years experience in performing talent sourcing in a high-volume environment (via search firm or in-house recruiting environment).
• Proven experience with research/sourcing tools (ie. Boolean, LinkedIn and other alternative sourcing techniques) to identify & engage passive candidates within the internet industry talent space.
• Excellent interpersonal skills with the ability to build rapport with stakeholders and communicate effectively across all levels of the organization.
• Ability to contribute in a fast-paced environment and prioritize multiple tasks.

Project Manager - Technical

The Consulting Project Manager (PM) actively manages medium-high complexity projects to successful completion from initiation through delivery and closure. This requires coordination of cross-functional teams (through meetings and progress measurement activity) which bring distinct, specific projects to completion both on time and within budget. The role will be fulfilled by an experienced project management professional or scrum master, with a full understanding of industry standard project management practices (as well as policies and procedures) and the ability to interact with internal and external stakeholders.

What will you do:

• Integrate and use specific industry and technical delivery methodologies, e.g., project management methodologies based on the Project Management Institute (PMI), project management methodology, system and software development, agile methodologies such as Scrum.
• Drive project planning, scheduling, monitoring, and reporting activities for projects.
• Manage project requirements, scope, timelines and perform regular customer cadences
• Establish appropriate metrics for measuring key project criteria; develop project control and reporting procedures and manage changes in operational plans
• Manage project requirements and scope/change management issues
• Develop and effectively present and communicate content
• Plan, schedule, monitor, and report on activities related to projects
• Work in consultation with the Resource Management Office (RMO) to manage project staffing requirements

What will you bring (Minimum Requirements):

• 3-5 years of experience in a project management/coordination role managing IT or Government based projects
• Exhibits good communication and negotiation skills, both written and oral
• Have excellent communication and organizational skills
• Knowledge of and experience with project management tools and methodologies
• Solid interpersonal, leadership, and analytical skills with business insight
• Experience establishing and contributing to process improvements
• Ability to work both as part of a team and on your own; ability to motivate project team and individual contributors and mediate conflicts
• Excellent customer-facing and internal communication skills
• Solid organizational skills including attention to detail and handling more than one project concurrently
• Technical knowledge of, and experience with, Red Hat-related solutions is a plus
• Project management certification will be looked upon favourably

Responsibilities:

• Lead and guide software delivery teams to implement solutions.
• Analyze project requirements, Design and develop software systems and applications to meet customer's needs.
• Work with Project Manager and stakeholders to ensure timely and successful delivery of the project scope within timelines
• Serve as a technical advisor to the development team, offering troubleshooting support and driving issue resolution.
• Prepare and maintain technical documentations and design plans
• Provide System Enhancement Recommendations such as modifications or upgrades to existing software systems and applications to enhance performance.
• Ensure compliance with industry standards, regulations, and best practices (e.g. SGTS, GCC, IM8, etc.)

Requirements

• Experience in infrastructure architecture (on-prem/cloud), database architecture and networking
• 5-8 years of experience in software, systems design and implementation.
• Experience in pre-sales consulting would be added advantage
• Experience as a Solution Architect would be a plus
• Proficiency in software development languages such as Java, Python, C++, or others

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Resident Technical Officer

Salary range: 4.5 k to 5.5 k

Key Responsibilities

• Supervise construction & architecture related works, maintain building quality control and ensure works are carried out in accordance to specification, drawings, instruction etc.
• Supervision of the construction of the structural works under the Building Control Act and to render all assistance as may be required by the consultant.
• Familiar with PPVC Construction would be advantage
• To carry out all duties required of a RTO under the BCA regulation

Technical Skills & Competencies

• Well-versed in Local (Singapore) Regulatory Requirements
  i.e. Approved Document, Accessibility Code, FSSD requirement
• Well-versed in Technical Detailing and Drawing
• Project Management
• Construction Technology

Other Skills & Competencies

• Leadership
• Decision Making
• Teamwork
• Communication
• Interpersonal Skills

Job Role Requirements

• Minimum 2-3 years’ local (Singapore) experience as a C&S /Architectural RTO
• Possess a valid RTO Certificate
• Experience in HDB BTO projects
• Registered with IES/ACES
• Good Command of Autocad/IT knowledge
• Able to work independently and positive work attitude
• Ability to follow up tasks & meet dateline pressure
• Sense of responsibility

Sent your Resume & Cover Letter to [email protected]

Assistant Engineer (Project Management )

Summary:

• Equipment set up for various systems, conduct testing & commissioning

• Follow up with clients in a timely manner

• Assist sales team with site survey & system design

• Provide support and manage project

• Perform troubleshooting & repair / replace faulty parts

• Provide onsite support to diagnose and rectify technical issue

• Ad hoc duties as required

Additional Information:

• Relevant educational qualifications in Diploma or Degree in Computer Science , Electrical / Electronic / Mechanical / Mechatronic or engineering field

• Proficient in Windows, Word, Power Point, Excel, and Access

• Able work independently and with other both indoor and outdoor locations

• Possess good communication and interpersonal skills

• Effective interpersonal skills for working in a team environment

• Able to work with deadlines and pressure

• Must have at least 1 year experience in handling cable wiring / electrical project

• Good working attitude and self-motivated

Mon to Fri 9am to 6pm

Responsibilities:

• Lead and guide software delivery teams to implement solutions.
• Analyze project requirements, Design and develop software systems and applications to meet customer's needs.
• Work with Project Manager and stakeholders to ensure timely and successful delivery of the project scope within timelines
• Serve as a technical advisor to the development team, offering troubleshooting support and driving issue resolution.
• Prepare and maintain technical documentations and design plans
• Provide System Enhancement Recommendations such as modifications or upgrades to existing software systems and applications to enhance performance.
• Ensure compliance with industry standards, regulations, and best practices (e.g. SGTS, GCC, IM8, etc.)

Requirements

• Experience in infrastructure architecture (on-prem/cloud), database architecture and networking
• 5-8 years of experience in software, systems design and implementation.
• Experience in pre-sales consulting would be added advantage
• Experience as a Solution Architect would be a plus
• Proficiency in software development languages such as Java, Python, C++, or others

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

• Perm, Central
• Background in vendor professional services or delivering enterprise-level solutions with proven experience in software development, architecture, and SDLC best practices.
• Strong leadership skills with a track record of mentoring and managing technical teams.
• Familiarity with the banking/financial services industry.

As a Technical Services Manager, you will play a critical role in driving success by combining technical expertise, leadership capabilities, and client relationship skills. You will oversee technical delivery, guide teams, and act as a trusted advisor to various clients. By ensuring alignment between client needs and technical solutions, you will contribute to the excellence of the technology business unit.

Job Description

Team Leadership

• Lead and mentor a team of developers and architects, fostering a culture of innovation, collaboration, and continuous growth.
• Conduct performance evaluations, provide career development support, and ensure team members are equipped for success.

Technical Leadership

• Provide hands-on guidance in software development, system architecture, and the Software Development Life Cycle (SDLC).
• Review and evaluate designs, code, and system architectures to ensure delivery of high-quality solutions.

Client Collaboration

• Serve as a trusted technical advisor to clients, addressing challenges, managing escalations, and maintaining strong relationships.
• Ensure clear communication and alignment between client requirements and technical delivery.

Best Practices & Delivery Excellence

• Establish and promote best practices for development, architecture, and quality assurance.
• Oversee technical project delivery and coordinate with business units to address challenges and meet regional commitments.

Technical Expertise

• Leverage proficiency in one or more of the following areas: cloud platforms (AWS), databases (Oracle, MS SQL, PostgreSQL), operating systems (Linux/Windows), Java frameworks, or DevOps tools (Docker, Kubernetes, CI/CD).

Requirements

• Proven experience in software development, architecture, and SDLC best practices.
• Strong leadership skills with a track record of mentoring and managing technical teams.
• Exceptional client-facing and problem-solving abilities.
• Ability to balance people management responsibilities with hands-on technical delivery.
• Expertise in cloud platforms, databases, operating systems, Java frameworks, or DevOps tools.

Preferred Qualifications:

• Experience with Anti-Money Laundering/Fraud solutions or similar platforms.
• Background in vendor professional services or delivering enterprise-level solutions.
• Familiarity with the financial services industry.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Job Description:

• Work with the team of toolmakers in achieving the goals & objectives.
• Provide technical tooling support to the T&D and production line to achieve technical & quality requirements.
• Technical support to tool designing and sales in meeting customers’ requirements.
• Support tooling supervisor to ensure tool readiness to support production.
• Liaise with production and planner to set priority schedule base on tooling status.
• Liaise with Design department on tool improvement for greater output and efficiency.
• Lead the tooling team in problem solving, identification of problems & analysis of root cause.
• Lead/support continuous improvements in tool/work processes.
• Work closely with toolroom on machining needs for tooling modification and improvement program.
• Assist to manage the overall tooling group to ensure efficient allocation of resources and as well as meeting the needs of the department.
• Train, guide, and counsel toolmakers.
• Act on behalf of the Principal Engineer in his absence.
• Any other duties as may be assigned by superior and/or management.

Requirements:

• Diploma in Precision Engineering
• Technical qualification in Tool & Die making.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected]or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lee Jia Chian (Jayleen)
EA Personnel Reg No: R24124361

Job Responsibilities:

• Offer technical support and assistance for incoming queries and issues related to desktop support, mobile device management, and video conferencing.
• Install and configure new IT equipment, conduct PC refreshes, set up new hire equipment, manage PC relocations, and handle the retirement and collection of devices due for decommissioning.
• Ensure proper drive wiping, maintaining chain of custody, and managing inventory.
• Resolve incidents and perform software and hardware upgrades.
• Install new hardware for clients, including monitors, docking stations, and keyboards.
• Accurately record, update, and document requests through the IT service desk system.
• Maintain professionalism while addressing service delivery and client issues in a timely manner.
• Evaluate customer-reported issues and determine the most effective solution.
• Identify and promptly escalate business and technical challenges as necessary.

Requirements:

• Minimum Diploma or Degree in Computer Science/Information Technology, or a related field.
• 2-3 years of deskside support experience
• Capable of working independently with minimal supervision.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Nyon Hock Sen
EA Personnel Reg No: R24124070

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Training will be provided

Mon to Fri 9am to 6pm

Mon to Fri 8.30am - 6pm

Job Description

• Respond to customer inquiries via phone, email, and other communication channels.

• Prepare and process quotes, and other sales-related paperwork. (Airfreight /

Seafreight / Logistic / CBT).

• Preparing reports on a weekly/or monthly basis.

• Trouble Shooting (Damage Cargo, Billing Issues, etc.) (Airfreight / Seafreight /

Logistic / CBT).

• Coordinate with internal teams such as outdoor sales, operation, finance, and

customer service.

• Work alongside with outdoor sales with generating new business and maintaining

existing customer relationships.

Job Requirements

• Optimistic, Positive and Proactive.

• Effective communication and Interpersonal skills.

• Keen to make an effort and pursue areas of improvement.

• Able to cope and work under pressure or overtime if required.

• Able to perform independently or connect well in a team player environment.

• General knowledge on excel format if any.

• Relevant experience and knowledge in customer service/freight forwarding industry