Reporting to General Manager, Sales & Marketing, this position will play a key role in driving our sales and marketing strategies focusing on technical support initiatives for global and Japanese customers. This role involves orchestrating joint trials, crafting technical proposals, and resolving complex issues. Additionally, the role will mentor and support technical executives within the Sales & Marketing division.

Responsibilities:

• Forge strategic alliances with Research & Development (R&D) team in Japan Headquarters (HQ) and counterparts from other countries to drive application and market expansion initiatives through thorough understanding of customers’ needs in global and Japanese markets
• Conduct in-depth analysis of market trends and competitive landscapes across global markets to formulate technical strategies tailored to diverse markets
• Deliver exemplary technical services to our global clientele, including Japanese customers and business partners for commercialization of polyolefin, polyethylene and other chemical products
• Devise and execute impactful marketing strategies, including innovative sustainable solutions, to elevate the company's brand and products presence and market value

Requirements:

• Bachelor’s Degree in Chemical Engineering/Polymer Science with 12 to 15 years relevant working experience
• In-depth knowledge in polymer and packaging industry related to m-LLDPE/HDPE/PP
• Proficient in Japanese language to liaise with counterparts from HQ in Japan
• Strong understanding of Japanese market and culture
• Highly self-motivated, meticulous, independent and resourceful
• Strong leadership and communication skills and an effective team player
• Effective customer orientation
• Able to travel within short notice when required

We are seeking a skilled Business Analyst to advance digital transformation projects for Singaporean government agencies!

• Join a team that utilizes technology to contribute to significant government projects, enhancing the daily lives of Singaporeans.
• Supportive working environment that fosters continuous learning and growth.
• Attractive salary package and comprehensive benefits provided.

Responsibilities:

• Elicit and manage the stakeholder’s business requirements and translate them into detailed requirements documents, including user stories, use cases, and functional specifications.
• Support UAT (User Acceptance Testing) and go-live activities for digital service project.
• Work with technical teams to design solutions that meet business needs while considering system limitations and technical constraints.
• Work with Quality Engineer and business users to plan for UAT, coordinate and monitor progress and acceptance of UAT, and manage defects as needed.
• Provide day-to-day operational support for internet-facing system, mobile app, and intranet, including problem management and service requests.
• Work with vendors to understand and troubleshoot technical problems and monitor SLAs.

Job Requirements:

• Immediate starter is preferred.
• Prior experience of at least 2 years in IT business analysis/developer, designing application solutions, and testing, or related.
• Experience in cloud (Related certification will be an added advantage).
• Prior experience in programming (VB.NET, C#, JavaScript, ReactNative, etc.) is advantageous.
• Prior experience in requirement gathering, application testing and problem management

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781

Key Responsibilities:

Team Leadership: Lead, mentor, and develop a team of engineers and technical staff.

Project Management: Plan, execute, and deliver projects on time and within budget while ensuring quality standards.

Technical Guidance: Provide technical direction and support to team members, helping to resolve complex issues and promoting best practices.

Collaboration: Work closely with vendors, classification society, and other stakeholders to align technical solutions with project objectives.

Quality Assurance: Implement and maintain processes for quality assurance and continuous integration.

Budget Management: Manage technical budgets and resource allocation effectively.

Innovation: Stay current with emerging technologies and industry trends to drive innovation within the team.

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Job Description:

- Proposed CAAS Extension of ATCC

Requirements:

- At least 5 years of supervisory experience in supervision of Civil/Structural works, RC & steel works.

- Experience in supervision of medium to large scale building works, piling works, temporary works, Ground Building Works (GBW) for Government Institutional projects.

- To provide full supervision works to ensure works are carried out in accordance to approved plans under Building Control Act.

- Assist QP to keep and maintain site records.

- Possess Degree in Civil Engineering recognized by PEB and registered with IES as Resident Engineer

- Registered with BCA/IES/ACES as site Resident Engineer

- Job site is at Sealand Road, Changi Area, must be willing to travel and work at that area

- Able to lead a team of site staffs.

Interested applicants to apply to:

[email protected]

Quote: SG510

Submit resume with photo including current and expected salary and contact no. latest by 31 December 2024.

With business expansion, we're looking to hire a Singapore based Service Technical Officer to provide services to our local customers.

For this role, you will need to

■ Commission, calibrate and maintain the performance of the sensors;

■ Provide effective solutions to customers' concerns.

■ Communicate with clients’ engineers and other technicians to ensure that

services are delivered effectively.

■ Promptly following up on service requests and providing customer feedback.

■ Prepare presentations and conduct training to the customers to keep up to date with

the latest developments of the sensors;

■ Write reports and present findings to the Manager after each service visit.

Job requirement

■ Diploma in any field (engineering related major is preferred)

■ At least 2 years of technical service experience within engineering space,

candidates with engineering background are welcome to apply.

■ Team player and independent, good communication skills.

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

CD Engineers is a well establish engineering company dedicated to providing practical and cost-effective designs for storage and use of flammable and hazardous material in industrial applications to our client from conceptual to detailed design to authorities permitting and project construction.

To support our growth, we require energetic innovative engineers to assist in:

· Conceptualizes concept and schematic designs.

· Execute feasibility studies and presents design proposals.

· Preparation of tender documentation, schedules and specifications.

· Liaises and coordinates with clients, consultants and contractors.

· Ensure design quality and authority compliance.

· Attend design and project meeting.

· Prepare work schedule and progress report.

Requirements:

· Degree or Master in Sciences or Engineering.

· Fresh Graduate will be considered for entry level.

· Strong in communication skill and proactive in solving issues.

· Ability to work independently and within a team.

· Those with experience in building services industry background are welcome.

· In-house training for specialised skill will be provided.

Job Description

• Manage project cycle to meet the deadline.
• Coordinate with external parties and customers to plan, organize and direct activities concerned with assigned projects.
• Develop project schedules in compliance with customer requirements, deadlines, and/or milestones.
• Develop mechanisms to track schedule progress in the field and update the schedule regularly.
• Responsible for site activities, coordination and supervision works related to engineering and system design.
• Ensure timely completion of all projects particularly the T/C schedules.
• Responsible for project management including attending meetings, coordination, design etc.
• Create AutoCAD Drawings, Submission & Documentation Responsible for completion of project which involves go on site troubleshooting, Testing & Commissioning and meetings.

Requirements

• At least 2 Years of local working experience in the related field is required for this position.
• Ability to work independently and target oriented in a fast-paced environment.
• Able to visit job site.

We are looking for a highly motivated individual with software development experience, to join a software company as Lead Application Support Engineer.

• Lead a team of engineers supporting world class custom software applications.
• Salary package up to $5,800 + AWS + VB (~2 months bonus).
• Dynamic working environment.

Responsibilities:

• Lead and run the 24/7 application support team for applications and systems.
• Ensures team members are providing necessary help to the end-users. Train the team members on the application logic/usage, interfaces and features.
• Solve critical issues of the application and system, guide and mentor team members.
• Ownership of all issues that are raised, through to closure within defined SLA.
• Build and maintain good rapport between stakeholders. Handle escalations and manage client expectations on an ongoing basis.

Requirements:

• Diploma/ Bachelor’s Degree in Computer Science or related.
• Minimum 3 years relevant working experience as a Software Developer/ Senior Application Support Engineer/ Team Lead.
• Strong analysis, research, investigation and evaluation skills, with a structured approach to problem solving
• Understanding of IT industry working practices / methodologies. ITIL certification is highly advantageous.

Interested candidates may click on apply or apply via email to [email protected] (indicating Job ID J50778 for faster processing).

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781

Job Purpose :

Engineer produces specifications for, design, develop technical drawings. He/she is expected to service and give technical advice to customers and fellow colleagues. He/she will be the main contact person for shutdown projects.

Duties and Responsibilities :

* Attend site / plant shutdown meeting

* Relay information to sales to work on preliminary quotation

* Liaise with Customers and Sales to carry out production of work orders as specified

* Liaise with Sales with regards to availability of raw materials for production or request purchase of required material when necessary.

* Monitoring progress reports on gasket usage by Customers during plan shutdown (container service) and generate weekly consumption report for customer.

* Compile and consolidate all expenses incurred by the Company (ie. manpower, overtime, meals and transportation) during shutdown project period.

* Attend to quality and technical problems at client's site and recommend the use of appropriate substitutes.

* Attend to quality and technical questions from fellow colleagues.

* Planning of work schedule for shutdown projects.

* Allocation of manpower for shutdown projects.

* Conduct product presentation to customer.

* Verify materials for use in manufacturing as specified in the work orders.

* Ensure smooth running of projects from beginning to the end.

* Ensure to meet customer's project deadline within time frame given.

* Ensure stocks are sufficient to support customers during the shutdown project.

* Maintain and housekeep all records of equipment drawings.

* Handle customer's complaint, if any

* Determine and plan training requirement needs of subordinating staff.

* Plan for the staffing requirements and recruitment of new employees if needed.

* Design technical training materials for other departments.

* Any other duties assigned by Business Unit Manager.

Job Responsibilities:

• Plan, design, and oversee the constructionprojects.
• Review project specifications and designs to ensure they meet safety, structural, and aesthetic requirements.
• Manage project timelines and budgets, including procurement of materials and coordination with contractors.
• Implement and enforce safety procedures and regulations on construction sites.
• Review and approve construction plans, technical drawings, and engineering calculations.
• Provide technical guidance to construction crews and assist with resolving on-site issues.

Job Requirements:

• At least 5 years of working experience in construction / manufacturing industry
• At least Diploma & above in any discipline
• Possess Class 3 driving license with own transport

Job Responsibilities:

• Able to plan / coordinate site works and resolve drawing details and discrepancies.
• Able to liaise with consultants and subcontractors.
• Able to work independently and as a key member of the Site Management.
• Ability to identify potential and occurring problems that affect the schedule of works at site and recommend solutions to relevant team/department.
• Review drawings for conflicts with Structural/M&E and liaising with consultants to resolve issues.
• Ensure all works are carried out within schedule and maintain the required quality.
• Ensure work safe environment at the work site and manage workers.
• Assist Construction/Project Manager in overseeing the daily construction and site coordination of different activities.
• Responsible for preparing, submission and monitoring of technical drawings, method of statements and shop drawings.
• To monitor the progress of work against the baseline schedule & preparation of daily records & monthly site progress reports.
• Responsible for general on-site technical and engineering matters.
• Quality Control.
• Co-ordination of works with subcontractors.
• Liaise with the consultants on technical and quality issues.
• Arrangement for inspection of works.

Job Requirements:

• Bachelor degree in Civil Engineering or related equivalent
• Required skill(s): MS Office, preferable candidate with AutoCad skills
• Minimum 2 years Site/Working Experience

Job Description & Requirements

Job Description

• To assist in contract administration which include cash flow/ budgetary forecasts, cost estimates, cost data analysis, tender evaluation, processing of payments, claims, variation orders and preparation of reports and approval papers
• To ensure that contracts are administered in accordance with executed contract documents

Responsibilities:

• Coordinate with internal operation, M&E and Design team for interfacing works affecting architectural items
• Attending meeting with client, consultants or sub-con to discuss all architectural related issues.

Requirements:

· Have experience in engineering life cycle of Power Projects and have gone through all phases of project starting from FEED stage to conceptual and basic design to detailed engineering, procurement, tendering, construction to commissioning.

· Programing skills PLC, SCADA, AUTO CAD

· At least 6 years’ experience in local project

Mandatory Skills

Job scope

• Organize/Support Webex Event
• High profile meeting support and monitoring
• Advance troubleshooting for application related issue
• Issue TAC and collecting of log
• Perform daily system health check
• Perform CR
• Preparation of report and material
• Chinese speaking (prefer but not compulsory, to support our regional markets)

Key Accountabilities:

• Provide Level 2 Customer Support for Marine in APAC for Subsidiaries, Distributors, Service Partners and Customers.
• Responsible for Marine Product Support.
• Support the Customer Care Center Duty Manager.
• Attends to all technical enquiries and work with Factory's Level 3 and R&D.
• Provide leads and support to After-Sales Dept.
• Coordinates service recoveries, support installation and commissioning.
• Provide on-site investigations/troubleshooting in the APAC region when required.
• Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
• Coordinates with Failure Analysis Center to carry out FAC as required.
• Any other Support Requirement to the region.

Qualifications and Skills:

• Minimum Diploma/Degree in engineering (Mechatronics, Mechanical or Electrical/ Electronic)
• At least 5 to 10 years working experiences with high level of experience/ expertise and sound knowledge of Marine and Diesel engines, components, and systems.
• Experience in ship building industry an advantage.
• Good knowledge of Customer Service/ After Sales matters
• Ability to understand electrical and mechanical drawings, specifications and documentations.
• Good coordination, troubleshooting, logical- and analytical skills
• Good computer skills and good familiarity with relevant software and information sources
• Strong drive and initiative with the ability to work under pressure and highly independent
• Good and professional communication (fluent English in speaking and writing), interpersonal and leadership skills.
• Able to travel when required.

Mandatory Skills

Job scope

• Organize/Support Webex Event
• High profile meeting support and monitoring
• Advance troubleshooting for application related issue
• Issue TAC and collecting of log
• Perform daily system health check
• Perform CR
• Preparation of report and material
• Chinese speaking (prefer but not compulsory, to support our regional markets)

Mandatory Skills

Job Description:

• Strong skills in Java, SpringBoot, Microservice, DevOps tools, SDLC framework.
• Security tools development experience especially in ForgeRock or PingIdentity is added advantage.
• Experience in AWS, PCF, OCP
• Responsible for application design, enhancements and overall end-to-end functionality. Responsible for overall quality, stability and performance of the system.
• Transform requirements into architecture and blueprint for the solution being created. Conversion that is based on several factors: previous, successful design patterns, reference architectures and enterprise architecture guidance.
• Provide technology perspective to business to help guide roadmap and prioritization by keeping abreast with industry trends. Where required, help business size the complexity of problem, simplify and define MVP.
• Ensure that the solution architecture aligns with the roadmaps established by the enterprise architecture, and that it adheres to the enterprise architecture principles.
• Be a consumer and contributor to architecture collateral. The patterns and guidance developed should be reusable in a broader enterprise architecture context.
• Document and manage how multiple applications are poised to work together. Involves defining the interaction between application packages, databases, and middleware systems in terms of functional coverage.
• Collaborate with other development lead, developers, business analysts and test leads to develop and perform relevant testing
• Adhere to high-quality development principles while delivering solutions on-time
• Analyze user requirements, design/development of software packages and release deployments
• Prepare and document release notes, enhancements checklists, project documentations etc
• Analyse and resolve technical and application problems
• Required Experience
• 5-6 years’ experience as a Technical Lead / Developer
• Having hands-on experience in deployment and implementation.
• Good to have prior Banking / Financial institution environment experiences
• Good communication skills both written and oral
• Able to drive/recommend solutions to extended technology teams.
• Self-starter with good crisis management skills.
• Able to lead and facilitate meetings, to lead the technical team in driving investigation of incidents and corrective actions follow-ups
• Capable to handle multiple concurrent initiatives.
• Proactive and able to work under pressure.

Mandatory Skills

Job Description:

• Strong skills in Java, SpringBoot, Microservice, DevOps tools, SDLC framework.
• Security tools development experience especially in ForgeRock or PingIdentity is added advantage.
• Experience in AWS, PCF, OCP
• Responsible for application design, enhancements and overall end-to-end functionality. Responsible for overall quality, stability and performance of the system.
• Transform requirements into architecture and blueprint for the solution being created. Conversion that is based on several factors: previous, successful design patterns, reference architectures and enterprise architecture guidance.
• Provide technology perspective to business to help guide roadmap and prioritization by keeping abreast with industry trends. Where required, help business size the complexity of problem, simplify and define MVP.
• Ensure that the solution architecture aligns with the roadmaps established by the enterprise architecture, and that it adheres to the enterprise architecture principles.
• Be a consumer and contributor to architecture collateral. The patterns and guidance developed should be reusable in a broader enterprise architecture context.
• Document and manage how multiple applications are poised to work together. Involves defining the interaction between application packages, databases, and middleware systems in terms of functional coverage.
• Collaborate with other development lead, developers, business analysts and test leads to develop and perform relevant testing
• Adhere to high-quality development principles while delivering solutions on-time
• Analyze user requirements, design/development of software packages and release deployments
• Prepare and document release notes, enhancements checklists, project documentations etc
• Analyse and resolve technical and application problems
• Required Experience
• 5-6 years’ experience as a Technical Lead / Developer
• Having hands-on experience in deployment and implementation.
• Good to have prior Banking / Financial institution environment experiences
• Good communication skills both written and oral
• Able to drive/recommend solutions to extended technology teams.
• Self-starter with good crisis management skills.
• Able to lead and facilitate meetings, to lead the technical team in driving investigation of incidents and corrective actions follow-ups
• Capable to handle multiple concurrent initiatives.
• Proactive and able to work under pressure.

Key Responsibilities:

1. Administrative Support:

• Handle daily administrative tasks, including managing calendars, scheduling meetings, and coordinating appointments.
• Organize and maintain files, records, and documents (both digital and physical).
• Assist in preparing reports, presentations, and meeting agendas.
• Provide support in document preparation for internal and external communications.

2. Operational Support:

• Assist with monitoring and maintaining the organization's operational processes to ensure efficiency.
• Support in data entry, updating systems, and ensuring accurate record-keeping.
• Help track business operations performance and assist with project timelines.
• Coordinate and support logistical arrangements for business events, conferences, or travel.

3. Communication & Coordination:

• Act as a point of contact between departments, ensuring effective communication.
• Prepare and distribute internal communications, such as memos, newsletters, or updates.
• Communicate with vendors, clients, and other external parties as needed.
• Assist with resolving issues or queries from staff or clients in a timely manner.
  

4. Project Management Assistance:

• Assist with managing business projects by tracking progress and deadlines.
• Ensure project documentation is organized and accessible.
• Coordinate resources and logistics for project execution.
• Support project teams in conducting research and preparing reports.
• Support with customer relationship management (CRM) tools and processes.
  

Additional Information:

• Good interpersonal and communication skills
• Ability to work independently as well as a good team player
• Ability to multi-task in a fast-past environment

Interested applicants, please submit your resume by clicking APPLY NOW

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates will be notified

Job Descriptions:

* Perform System deployment, implementation, testing and documentation, maintenance and optimization of Software Application.

* Develop technical specifications, design, coding, data security, implementation, integration, documentation and user guide for computer, server and cloud computing

* Provide technical support in daily operational administration and field support.

* Perform in-house proof of concept, research and testing

* Perform Systems Development Life Cycle (SDLC) methodology.

* Perform Support & Engineering services

* Install, configure, troubleshoot and administration of cybersecurity / system infrastructure/ networking / Windows servers / Disk storage / Cloud Management.

* Perform backup, disk space housekeeping, and creation/deletion of user accounts.

* Provide direct support to other employee on IT Related matter

Job Requirements:

* Diploma or Degree in Computer Science, IT or Computer Engineering

* 1-2 Years of similar working experience, Fresh graduate are welcome

* Experience in system integration work.

* Experience in database such as Oracle, MS SQL Server, Informix, NoSQL time-series databases

* Programming experience in .Net, VB and C/C++.

* Experience in implementing Cloud computing, ASP.NET, Web Service and desktop applications

* Developed websites with PHP, HTML, Ajax, JSON and jQuery is a plus

* Skilled in enterprise technical architecture

* Well versed in Cloud Management, Server Management such as MS Windows, Red Hat Enterprise Linux

* Virtualization platforms such as VMware ESX and Microsoft Hyper-V

* Operating System Clustering such as Windows, Red Hat, Hardware load balancing

* Server skillsets in Ms SQL, IIS, Group policy, Active directory, Backup & Recovery, Monitoring,

* Networking skills, LAN, Wifi, Cyber Security, DHCP, DNS, etc

* Security hardening of Windows and Redhat Servers is an advantage

* Disk and tape storage technologies

* Possess good verbal/written communication and interpersonal skills

* To stay abreast of new product and technologies in IT infrastructure data management solution.

* Quick learner in languages, pragmatic in solution delivery

Interested applicant please send resume with expected remuneration to [email protected]

We regret that only shortlisted candidates will be notified

Key Accountabilities:

• Undertake the assignments on one's own such as commissioning, installation, maintenance, trouble-shooting and repair/overhaul for MTU engines and associated product
• Capable of resolving technical matters and completing services according to the works order for acceptance by the customers.
• Conduct acceptance test of equipment and systems with customers or customer representatives.
• Carry out repair/adjustment if required.
• Provide service/investigation reports where applicable.
• Prepare and submit travel report on work progress as well as completion of project.

Requirements:

• Minimum Diploma/Degree in Mechanical or Marine Engineering.
• At least 2 – 3 years of experience in the diesel engine/generator industry.
• Experience in troubleshooting, project handling/execution, servicing and commissioning.
• Communicates effectively, has a strong initiative and ability to work under pressure.
• Possess logical and analytical skills
• Highly independent, and an excellent team player.

Company Profile

Singapore's First Flameless/Aqua/Water Cremation Provider for Pets. A local provider run by pet lovers, for pets. Based in Singapore. Redefining funeral aftercare, with unique & innovative technology, products, and service offerings. Our approach is to revolutionise the funeral industry and provide a more sustainable option for those seeking aftercare services. We are the first to provide pet owners in Singapore with an alternative form of cremation for their cherished pet companions after death. Through the process of Aqua Cremation, also known as Aquamation or Water-Cremation we return loved ones back to Mother Nature. We are looking for a highly motivated individual to join our core founding team. This position offers an excellent opportunity to gain hands-on experience from the ground up in a dynamic and fresh environment. We are not only tackling the taboos of the industry but also serving the community. You will have countless opportunities to test and develop your skills across different areas of the business, gaining exposure to a range of functions and skills, while having the freedom to test new ideas in a company that is looking to introduce innovative solutions and revolutionise the industry. Moreover, you will have the chance to make a meaningful impact on the future of Singapore, particularly in areas related to giving back, sustainability, and pets. Your work will contribute to important initiatives that aim to make a positive change in the community and the environment.

Job Highlights:

• Career development opportunities for an emerging startup.
• Open, friendly, fresh, and dynamic work environment.
• Attractive salary commensurate with transferable experience and skills from various industries (example: hospitality and tourism, F&B, any other service orientated roles).
• Overtime incentives.
• Incentives based on cases handled.
• Pay increment review based on annual performance
• Work on pro-bono initiatives to give back and raise awareness in the community in the aspects of mental wellness & animals in need.

The Customer Service & Support Representative will be responsible for a wide range of tasks to ensure smooth operations and top-notch customer support.

Responsibilities:

• Manage incoming calls and perform telephone screening.
• Take and promptly pass on telephone messages to the operations team to plan the pickup of pets.
• Handle administrative matters such as purchasing daily supplies, managing packages, and overseeing deliveries.
• Arrange couriers and prepare proforma invoices and related documents.
• Assist with internal communication issues.
• Handle administrative and clerical work.
• Provide administrative support to the Operations Department.
• Coordinate daily operational activities.
• Monitor jobs closely and provide necessary updates to clients.
• Respond to customer feedback and inquiries, offering excellent client support while maintaining strong client relationships.
• Attend to guests, customers, vendors, and candidates.Ensure rooms are pleasant and clean before guest arrival.
• Manage phone calls and inquiries in accordance with standard operating procedures (SOP).
• Maintain a friendly, neat, pleasant, and professional image to guests.
• Welcome and greet guests, addressing them by name if known, in a warm and professional manner according to service standards.
• Attend to guests with light refreshments or any other needs.
• Handle cashier duties.
• Maintain effective communication with the operations team to ensure funeral rooms are booked and prepared.
• Perform general administrative duties as required.Assist in resolving customer inquiries as necessary.
• Deliver work and service excellence consistently.
• Uphold the company's reputation at all times.
• Perform other ad-hoc duties as required.

This job posting offers a diverse range of responsibilities and an opportunity to be part of a dynamic startup. If you have the skills and experience to excel in this role, we encourage you to apply.

We look forward to welcoming a new team member who shares our commitment to service excellence & giving back to the community.