Key Responsibilities:
Provide day-to-day technical support and maintenance services, including troubleshooting and problem resolution
Monitor and maintain IT infrastructure, including servers, networks, and software applications
Assist in the implementation and upgrade of new IT systems and solutions
Communicate with vendors and clients to ensure technical needs are met
Write and update technical documentation and operation manuals
Participate in project planning and execution to ensure project goals are met on time
Track and report IT support incidents and problem resolution progress
Continuously learn and update technical knowledge to stay industry-competitive

Basic Requirements:
1-2 years of relevant work experience
Diploma in Computer Science, Information Technology, Computer Engineering, or a related major

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EA Registration Number: R22108564

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Business Registration Number: 201735941W.

Licence Number: 18S9037

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

Research Engineer position in the Department of Materials Science and Engineering at National University of Singapore (NUS).

With a strong focus on industrial projects, we are developing our exciting technologies beyond the lab scale. We are seeking a talented and experienced individual with expertise in material chemistry and chemical engineering to join us.

As a Research Engineer, you will contribute to industry project focusing on scaling up our electro-metallurgical battery recycling technology from lab to pilot scale. Your major focus will be developing a process to synthesize precursor materials (pCAM) with extracted metals from spent battery materials.

• Lead pCAM synthesis processes at the R&D and pilot scale by working in collaboration with engineering team.
• Able to establish process design and synthesis rules to obtain precursors with optimal composition, interfacial properties, crystal structure, particle size, morphology, and electrochemical characteristics.

Qualifications

1. Bachelor or Master in Materials science and engineering, Chemical engineering, Material chemistry, or any relevant field.
2. Minimum of 2 yrs experience in MHP, pCAM synthesis (precipitation, crystallization).
3. Prior experience in process development and piloting new technologies is highly preferred.
4. Experience with material characterization techniques like SEM/EDS, ICP, XRD, FTIR.
5. Strong analytical skills and experience in data analysis and interpretation.
6. Highly motivated, detail-oriented, and able to work independently as well as part of a team in a fast-paced academic environment

Role Summary

The role is responsible for delivering and managing cloud security and endpoint security services, assessing policies and rules, safeguarding SaaS applications, data and endpoints. You’ll collaborate with colleagues supporting network and architecture assessment, threat modeling, vulnerability assessment, and security operations. This position supports the Enterprise Security Transformation practice and is focused on engineering secure methods of utilizing cloud infrastructure services and software to improve the overall security posture. Cloud security engineers may instruct other teams on proper coding methods. They may also investigate, create, and recommend innovative technologies or other methods that will enhance the security of cloud-based environments.

Roles and Responsibilities

• Protects system by defining access privileges, control structures, and resources.
• Safeguards information system assets by identifying and solving potential and actual security problems.
• Recognizes problems by identifying abnormalities; reporting violations.
• Determines security violations and inefficiencies by conducting periodic audits.
• Consolidate root cause analysis of past pentest results.
• Upgrades system by implementing and maintaining security controls.
• Require periodic after-hours/weekend support.
• Any other duties assigned by the Team Lead/Solution Architect.

Job Requirements

• 3 years experience in AWS Cloud Security, Security Hub, Guard Duty, Inspector, etc.
• Strong understanding of SSDLC and security frameworks.
• Knowledge in OWASP Security Standards.
• In-depth knowledge of architecture, engineering, and operations of at least one enterprise IDS/IPS/SIEM platform.
• Hands on experience with vulnerability scanning and pentesting tools.
• Hands-on experience analyzing high volumes of logs, network data (e.g. Netflow, FPC), and other attack artifacts in support of incident investigations.
• Experience with identity and access management architectures and solutions including AD, RBAC, SSO, identity lifecycle management.
• Experience in IAM, secrets management, encryption technologies, SaaS services hardening, Kubernetes and container security
• Experience with Linux administration, shell scripting, and open-source security tools.
• Knowledge of security best practices in hardening and protecting cloud environments, networks, servers, endpoints, applications, and databases.
• Certifications in OSCP / CISSP / SANS / Other relevant security certifications.
• Excellent interpersonal skills, team player and independent worker.
• Ability to operate in a fast-paced work environment and deliver under pressure.
• AWS certification will be an added advantage.

This is for a year contract subject to renew.

Responsibilities

· Assure sites are properly stocked with test tools. And test tools are periodically calibrated per AT standards.

· Participate in the Factory Acceptance Testing in the lab and preparation of FAT plan.

· Lead site commissioning activities of radio-based train control systems, including Functional tests and System Acceptance Test (SAT) and System Integration Test (SIT) and ensure that all interfaces to the signalling system are appropriately tested.

· Lead test and commissioning of the On-Board, Wayside, and Radio system system

· Liaise with Engineering / supplier for any design changes and modifications necessary subject to test results

· Record, report, and endorse test results when appropriate.

· Ensuring that testing activities are carried out in timely, logical and cost effective manners.

· Work with Engineering team for the evolution of drawings (ie. mark-up, change order, and transmittals) until the as-build stage.

· Develop productive relationships with client’s teams to ensure successful handover and post-implementation operation of projects.

· Plan and schedule site ITC activities in accordance to the rolling programme, that align with the master programme

· Produce red correction based on the released drawings and correct and rectify failures occurs during T&C phase.

· Raise NCR(None Confirmity) / MNCR (Material None Confirmty) / Fault report during fault found.

· Consolidate / track the following; records, software, hardwares, field changes.

· Implement field change orders

· Prepare installation and test and commissioning procedures / method statement for the communication-based train control system

· Verify the quality of installation works and raise concern if there is a quality issue.

· Troubleshooting, analysis in case of any issues encountered.

· Able to have a good collaboration with the vehicle testers and wayside testers during interface testing.

· Lead / Support the department for the payment milestones related to the test and commissioning

Requirements

·Bachelor’s degree in engineering or related field.

·Minimum 3 years of relevant experience.

Service Desk Engineer

We are looking for experienced full-time Service Desk engineer to provide End User Computing or Service Desk support to APAC Region in Singapore.

Job Responsibilities:

• Provide level 1.5 End User Computing support and well verse in Windows OS
• Diagnosing end-user system failures and implement repair solutions.
• Diagnosing printer and other peripheral devise failures and implement repair solutions.
• Troubleshooting network devices in order to ensure connectivity from the PC to the Network.
• Providing installation and upgrading services of hardware and software.
• Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs.
• Setup and troubleshooting audio/video equipment such as projectors and video conference equipment

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• At least 1-1.5 years of relevant working experiences.
• Knowledge of multiple manufacturers and operating systems.
• Excellent troubleshooting capability.
• Using established procedures and working under immediate supervision, performs assigned tasks.
• Work is routine and instructions are usually detailed.
• Resolves routine questions and problems and refers more complex issues to higher levels.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

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MedTech Catapult is a national initiative for accelerating the development of high-value MedTech projects through an in-house product engineering unit. This productization unit is responsible for supporting the development of technologies through the medical device development cycle to produce full-fledged hardware product systems. The Lead Engineer will report to the Lead, Product Engineering.

Job Responsibilities:

• To provide electronics and instrumentation design capability in support of the design, development, test and manufacture of safety critical products and processes for complex medical technology product solutions.
• To interact closely with engineers from other disciplines to achieve an optimized design within the stipulated project schedule.
• To design and develop PCB and control systems for next generation medical devices.
• To provide operational electronics development, prototype design and testing - both analogue and digital.
• To conduct PCB schematic capture and layout, including component selection and testing.
• To build and test prototypes and document the design and performance of these.
• To create embedded system design and implementation.
• To conduct EMC testing with in-house equipment and through liaison with EMC test house for electrical safety and medical device compliance.
• To support development of intellectual property portfolio in device design and process technology know-how.
• To provide clearly documented records of technical data, decisions, methodologies, calculations and software use in accordance with ISO/FDA quality standards.
• To support the Procurement and Engineering teams for sourcing and defining specifications.
• To conduct error and tolerance sensitivity analysis, reliability analysis, reliability testing and reliability test program design.
• To support CAD-based electro-mechanical integration, at the component level, board level and assembly level.
• Write and review documentations for QMS.
• Interface with external parties (design houses) to communicate product requirements.
• To support other activities for product engineering when required.

Requirements

• MSc/BSc in Electrical Engineering or Computer Engineering.
• >10 years experience in medical devices (e.g. electronic product design).
• Has a good knowledge and understanding of i) Processes of electronic product development and realization, ii) operation and design of electronic systems and circuits; iii) Regulations applying to medical devices, iv) Electronic device operation and fabrication and v) Electronic sensors, measurement systems and instrumentation.
• Experience with PCB design ? digital and analogue.
• Proficient in HDL languages (Verilog, System Verilog).
• Knowledge of ASIC design and sign-off.
• Familiarity with scripting languages like Python, Perl, or C/C++ is a plus.
• Experience with design, development or manufacture of photonic systems or photonics-enabled products is a plus.
• Experience with the use of simulation tools for electronic design is a plus.
• Experience with Medical device ISO standards including ISO9001, IS013485, ISO 14971 and IEC 60601-1 and managing QMS.
• Good collaboration skills, organised and detailed.
• Demonstrate strong interpersonal skills and leadership skill.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

A world empowered by autonomy. We build robotic vehicles to improve logistics safety, forge a greener Earth, and enhance human lives.

We are a closely-knit team aspiring to change the world through disruptive technology. We are innovators. We are tinkerers. We are problem-solvers. And we have a fair amount of magic dust up our sleeves. We have a plan for fleet-level deployment of autonomous vehicles, and we are looking for the best-of-the-best to join us in making this a reality.

About Venti Technologies

Based in the U.S. and Asia, Venti Technologies is the leader in safe-speed autonomous logistics systems, developing the future of goods transportation. Using rigorous mathematics, deep learning, and theoretically-grounded algorithms, Venti has a proprietary collection of autonomy technologies including a suite of powerful logistics algorithms. Venti’s proven value proposition of saving costs, increasing vehicle utilization, and improving safety is recognized by customers and driving growth. Launched in 2018, Venti brings together an unsurpassed team internationally. The company has autonomous systems deployed in Asia for industrial and logistics sites and a growing pipeline. Venti has offices in Cambridge (Massachusetts, USA), Suzhou (China), and Singapore – our Asian headquarters.

Role responsibilities

• Be part of the team to architect and bring up the new service infrastructure for autonomous prime mover (APM) business.
• Architect and develop large scale IoT system to track live operation data for fleet management to support live fleet operations and monitorings, Provide best data model and services for global route optimization, live monitoring, live map update, vehicle configuration, vehicle maintenance.
• Architect and develop other internal serivces to facilating R& D process.
• Bring up universal auth integration and best security practice.
• Provide common client SDK for backend services.

Required experience

• Bachelor’s or master's degree in computer science or related relevant field.
• 5+ years' experience in backend implementation and .
• Experience with RESTful API framework in Python, Java, or Golang.
• Experience with high performance backend implementation, profiling, and monitoring.
• Experience with data modeling with relational database and NoSQL database.
• Experience with docker, K8s or other containerization techniques.
• Experienced with cloud services.
• Experience with proper CI/CD setup.
• Excellent communication skills.

Salary is commensurate with experience. We also offer world-class benefits, fantastic culture, flexible working arrangements, and a great international working environment. Come and join us!

Job Description:

• Facilitate execution of project plans and utilise appropriate methods and tools to track and drive progress of projects against set plans and timelines
• Collaborate and communicate effectively with relevant internal and external stakeholders related to the projects
• Track both internal and external quality project deliverables against project schedules
• Perform dimensional and geometrical measurements and inspection of manufactured components for evaluation of acceptability
• Approve parts for next process & data analysis.
• Review inspection result or data in accordance with inspection and test plans.
• Collate information for product and process quality metric management reports and provide summary statement to customers.
• Assist with various stakeholder to classify issues by implementing corrective and preventive actions (CAPA) plans
• Manage Internal and External CAR analysis
• Manage Sub-con NC parts investigation
• Identify opportunities and propose improvement on QMS related process & procedures within own work area and assist with the implementation of workflow improvements to improve efficiency
• Identify, diagnose and resolve process related issues by applying failure analysis, FMEA, 8D or SPC methodology
• Update and present QA monthly performance reports to internal stakeholder.

Requirements:

• Possess at least ITE/Diploma in Engineering (Mechanical), Engineering (Precision Engineering) or equivalent.
• Familiar with manufacturing process, precision engineering and quality assurance environment.
• High mix low volume work environment
• Independent and task prioritization
• Knowledge on Microsoft office software.
• Basic knowledge on ISO 9001.
• Knowledge on mechanical drawing, GD&T.
• Knowledge in CAPA / 8D / Root cause analysis
• Able to use basic measuring instruments like caliper, micrometer & profile projector.
• Able to do OGP smart scope program independently.
• Good email communication skills.

Job Description:

• To lead, coordinate and work with cross functional teams such as tools suppliers, equipment engineers, process engineers, facility engineers, environment health and safety officer, contractors for tool placement plan.
• To participate in the evaluation, planning and supervision of projects including testing and commissioning.
• To provide support for new chemical and gas evaluations. Plan and execute specialty gas system release/unhooking up.
• To carry out overall cleanroom capacity modelling and planning, work with manufacturing, process and equipment engineering to ensure requirement is met.
• To review capacity model, understanding the constraints and re-lay the equipment layout in the cleanroom to maximise the cleanroom space usage.
• Management of contractor?s services to ensure fulfilment of contracts terms and agreements.
• Identify opportunities for innovation that are relevant and appropriate to the company business objectives
• To review capital and cashflow requirements, driving activities to improve capital efficiency and reduce cost.

Requirements:

• Degree, Diploma in Engineering (Chemical, Mechanical, Electrical/Electronic, Building Management) or equivalent.
• Degree with 3 years and Diploma with 5 years related experience in
• Manufacturing of Semiconductor, Wafer Fab.
• Able to work in fast-paced environment, proactive and able to work independently with minimum supervision, self-driven and self-motivate to get job done.
• Able to work in a manufacturing, production, cleanroom environment.
• Technical knowledge in Facilities Support System such as ACMV, HVAC, Scrubber, Electrical, Compressed Dry Air, Nitrogen, Hydrogen, Process Cooling Water, Ultra-Pure Warter, Chilled Water, Wastewater Treatment etc.
• Possess Project Management skills.
• Strong understanding of building codes, HSE laws, regulations and best practices and the ability to interpret/translate these into compliance activities
• Proficient in utilizing Excel, Power Point, Project, Word & Visio, AutoCAD.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Key Responsibilities:

• Liaise with Solutions team to understand systems design
• Perform installation, configuration and maintenance of network devices and AD server / management server on-site
• Assist Project Managers and Engineers to prepare systems related diagram for the project implementation
• Ensure systems design conforms to contract and technical requirements
• Engage with back line support and/or with vendor’s support to diagnose and rectify technical problems to effectively resolve project implementation issues
• Attend to preventive and corrective maintenance to backend system
• Ensure all work activities comply with the company’s safe work procedures

Competence (Knowledge, Skills and Abilities):

• Skills in relating to and servicing the customers with a win-win mind set
• Skills in troubleshooting technical problems related to servers, routers, switches, and IoT devices.
• Good knowledge of the security and surveillance solutions landscape and industry trends
• Knowledge on Microsoft Clustering, Active Directory, Agent VI, Milestone, VMware and IT Security is required
• Knowledge of CentOS, Ubuntu, VMware (ESXi), Firewall, Networking, and Windows Server OS
• Proficient in Active Directory, Certificate Services, Virtualization technology, and cyber security is required
• Skills in planning and scheduling
• Professional Certificate in MCSE and CISSP would be an advantage

Requirements:

• Minimum Degree in Computer Engineering or related discipline
• At least 3 years’ experience in a similar capacity
• Experience in installation on Server / Client configuration, Network Storage and IT Network

For personal data protection (PDP) related matters, pls refer to our PDP policy via corporate website at oconnors.co Personal Data Protection Policy.

Roles & Responsibilities

Job description:

• Responsible for day to day Operations and administration on network & security infrastructure
• Responsible for firewall security appliances, routers and switches particularly trouble shooting and/or debugging network related problems.
• Perform support, configuration and maintenance of network equipment and network operating System
• Perform basic Linux administration and able to configure, manage network application.
• Handle network projects and identify any missing components in the infrastructure and support future demands on the network infrastructure.
• Good Knowledge troubleshooting, problem identification, problem resolution and/or resolution recommendation activities
• Must have experience in managing of Checkpoint firewall, Extreme, HPE, Cisco, Aruba Switches.
• Work with vendors to deliver the project scope and meeting project deadlines
• Proactively monitor network performance, ensuring high network availability and smooth operations
• Involve in Network and IT audit and adhere to security compliance and governance.
• Perform evaluation, proof of concept and provide recommendations.

Job Requirements:

• A Bachelor’s degree in Computer Science, Computer Engineering, IT or equivalent.
• Must be CCNA certified, CCNP preferred.
• Working knowledge plus at least a year’s experience in networking technologies like Structured Cabling, WAN, LAN, VPN, Network Security, Wireless, iBGP, eBGP, Routing Protocol, OSFP etc.
• Hands on experience in implementing, administering and troubleshooting network infrastructure devices, including cisco, Brocade routers, Dell enterprise and cisco switches, network firewall, IPS, SIEM, vulnerability assessment and monitoring tools.
• Experience in IPv6 and Data Centre operations an advantage.
• Familiarity with Linux (as a user and system), container technology, security concepts, project management and ITIL processes will be added bonuses.
• Familiar with Dense wavelength division multiplexing DWDM) is a plus.
• Familiar with basic Linux administration is a plus.

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

Purpose of the Job

Sulzer Chemtech’s expanding licensing portfolio is delivering exciting new low-carbon solutions to customers as they navigate the ever-changing world of sustainability. Our client base faces challenges from multiple fronts and are turning more and more to technology-providers for a roadmap that will lead them to a successful future. This requires us to be more creative and more responsive than ever before as we work as a global team to propose and sell our product, technology, and service portfolios. We are looking for a Senior Technical Sales Engineer that understands customer needs in providing technical support and crafts winning proposals in support of sales strategies with the help of team members and technology experts.

Your main tasks and responsibilities:

• Will be part of Global Technical Sales team led by Technical Sales Director
• Responsible for generating proposals independently most of the time working with guidance from Technical Sales Director
• Study customer’s specifications: review, interpret, understand, and identify bid requirements.
• Prepare complete deliverables for the full technical proposal producing simulations, material balance and utility requirements, Process Flow Diagrams, equipment sizing and design, Capital Cost Estimation
• Attend customer proposal review meetings as needed, presenting the technical details as required.
• Support commercial sales team based in China with technical inputs for customer sales visits and travel with them as and when needed.
• Develop opportunities with a focus on increasing market share and identifying new opportunities for Sulzer;
• Correct usage and timely update of CRM tool
• Drive the company’s risk management process for quoted opportunities
• Deliver Order intake results to meet annual targets.

To succeed in this role, you will need:

• Bachelor Degree in Chemical Engineering / Business or Equivalent.
• 5 to 8 years of experience in refinery, petrochemical, and downstream industry with basic understanding of process configuration
• Proficient with process simulation and design software’s like PROII, HYSYS, Aspen Plus etc.
• The ideal candidate has relevant sales experience in licensing and is passionate about technology, customer relationships, and results.

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States.

At Sulzer, you are empowered to deliver superior results. As a pioneer in industry we have a proud heritage of innovation and continue to evolve for the future. Join our story and create your own impact by developing your expertise and building solutions that help make our lives safer, smarter and more sustainable.

Join our team within Chemtech division in Sulzer Singapore Ltd as Senior Applications and Sales Engineer to help us take our business to the next level.

In this role you will be accountable for:

• Prepare technical proposals and commercial tenders project
• Interface with customers and monitor progress of projects
• Co-ordinate projects with head office, regional offices and agents
• Prepare and co-ordinate all proposal activities with Regional Offices and Local Headquarters
• Carry out tender reviews and order reviews
• Handle technical clarification for all proposals. Work as an integral part (with technology, engineering, production) in developing proposals, pricing strategies and customer presentations
• Prepare price calculation and tender documentation
• Ensure that the specifications offered to the customer are within the capability and capacity of the company
• Ensure that the customers’ requirements are adequately conveyed and reflected in engineering, manufacturing and installation
• Follow-up projects monthly and update MIS daily
• Undertake sales and marketing of Sulzer Chemtech products and services throughout Asia Pacific region
• Control all correspondences and documentation relating to project. Co- ordinate and utilize inter-department resources where necessary.
• Ensure that all technical and commercial specifications are received, clarified and agreed with customer at order stage.
• Prepare complete project and engineering files
• Arrange project handover meeting with Project Management and Engineering for larger projects and non-standard
• Initiate Customer Complaint Reports to ensure that with complaints are properly and efficiently dealt with
• Feedback information to customers on quality improvements on product and changes, as and when necessary
• Supervise/Check the work of junior Applications & Sales Engineer if required.

To succeed in this role, you will need:

• Degree in Chemical Engineering
• 5 ~ 10 years of sales and customer services experience preferably in Chemical & Petrochemical / Oil & Gas industry.
• ProII / Aspen Simulation Program is optional, but not mandatory
• Microsoft Skills
• Distillation theory
• Fair knowledge of chemical separation processes knowledge Business travel (~30%), particularly in the Asia Pacific region.

Sulzer is an equal opportunity employer, committed to the strength of a diverse workforce.

83% of our employees recommend Sulzer as a good place to work and we are proud to be recognized as a Top Employer 2023 in Brazil, China, Switzerland, United Kingdom and United States. So come and join our story, starting today!

Role Profile

This technical solution focused role is accountable to setup applications and database and ensure their optimal performance to support various GovTech projects.

Key Responsibilities:

• Setup the application and database
• Perform analysis and review software application functionality and design and suggest improvement to enhance the design to cater for new services
• Consult with software development team, internal users, and clients to improve application performance
• Administer the application including user account management and configuration of the application
• Generate Test Plans and Test Procedures for User Acceptance Tests (UAT)
• Conduct UAT and prepare final UAT Reports
• Keep a record of configuration changes and scheduling application updates
• Support production issues such as establishing root causes of application issues and liaise with the software vendor to resolve issues
• Take care of application migration and new release roll-out
• Document processes and monitor application performance metrics
• Develop tools needed by L1/L2 that will help them with their investigation process

Competence (Knowledge, Skills and Abilities):

• Good understanding of the software and hardware environments for CCTV/networked cameras system
• Proficient in Video and IoT management application, software analysis and design, as well as proposal write up
• Good knowledge on the key features of the CCTV / Networked Video / Security Camera / Video Management product in the market
• Sound network knowledge (Internet Protocols, TCP/IP, DNS, DHCP, SNMP, Network Architecture etc.)
• Familiar with Golang, Node JS, JavaScript, Windows Server OS, CentOS, Ubuntu OS and MongoDB

Requirements:

• High level problem solving and communication skills
• Strong technical knowledge with and certification on in-house products
• Able to deal with routine tasks and may perform tasks with some level of complexity
• Take decisions for own tasks in defined degree of freedom
• Able to solve problems in most cases and within guidelines
• Works independently within guidelines, defined procedures and direction

Education & Experience:

• Bachelor’s Degree in Computer Science, Information Technology, Software Engineering or related field
• At least 3-5 years working experience in Video and IoT Management application, software analysis and design

For personal data protection (PDP) related matters, pls refer to our PDP policy via corporate website at oconnors.co Personal Data Protection Policy.

About the Role:

To maintain the service education system for trainers and distributors. This includes training on repair processes, installation, maintenance, and troubleshooting, as well as introducing new products by preparing training schedules and materials. The role also involves promptly tracking technical inquiries and providing remote support to other Business Centres and distributors, ensuring that all administrative documentation is accurate and complete to enhance efficiency and service quality. Additionally, it includes planning and reviewing the Quality Management System to improve repair quality in the repair centre.

Roles and responsibilities:

• ·Conduct in-service training on medical devices and related products for trainers in other Business Centres and distributors, including:

o Repair processes (assembly and disassembly)

o Installation and maintenance processes

o Troubleshooting

• Prepare service training and manage the introduction of new product repairs, including training materials and schedules.
• Establish a service education system for medical devices and related products for engineers in other Business Centres.
• Address technical inquiries and provide technical support (installation, maintenance, etc.) to Business Centres and distributors, both remotely and on-site (e.g., at hospitals).
• Ensure proper documentation, notification, tracking, and follow-up on all technical inquiries.
• Support Business Centres and distributors with all service and technical-related inquiries and activities.
• Escalate issues to higher-level support when necessary and act as a contact point between Business Centres and headquarters.
• Plan and review the Quality Management Systems of repair centers to secure and enhance repair quality.
• Perform any other tasks as assigned.

About Olympus:

Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.

Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

Why work at Olympus?

At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact and Empathy, form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

• A competitive salary package including AWS and Variable Bonus
• Hybrid home office work arrangements
• 18 days of annual leave in your first year
• Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)

What we are looking for:

• Diploma or Degree in any Electrical/Electronics/Mechanical Engineering Discipline
• At least 3 years of related experience in the medical device industry is highly preferred.
• Experience in technical support, including technical training.
• Experience with lean manufacturing and Six Sigma is preferred
• Strong hand-on skills and good eyesight.
• Willingness to travel to the Asia Pacific region if required.
• Proficient in the use of MS Office and its applications.
• Possess strong communication and troubleshooting skills.
• Able to work in a team environment and collaborate with staff across different age groups.
• A team player with enthusiasm for learning and the ability to work with minimal supervision.
• Strong troubleshooting and analytical skills.

Apply Now:

To submit your interest in this opportunity, select “Apply for this job”.

In the meantime, follow us on:

· LinkedIn - Olympus APAC

· Company website - www.olympus.com.sg

Epsilon operates a global IP/MPLS network as well as supporting transmission networks. We are seeking a candidate with strong IP/MPLS skills and experience. The candidate would be responsible for ongoing network optimization and technological development for our global IP/MPLS network which support layer2 and layer3 VPN services. The candidate should also express a willingness to participate in projects related to transmission network upgrades and planning exercises.

Responsibilities

• Responsible for the deployment and management of the global MPLS and VPLS (E-Line, E-LAN and IP-VPN) infrastructure.
• Work with solutions design, and technical sales teams to develop complex service solutions for bespoke customer applications.
• Responsible for the deployment and management of the global IP transit, IP peering, and the connection to IXP and CSP.
• Work cross-functionally with product team and project management to generate implementation plans including Method of Procedure (MOP), Bill of Materials (BOM) and Scope of Works (SOW)
• Participate in optical transmission network upgrades and migrations as needed.
• To take up the on-call rotation and out of hours work when required
• Maintain technical and training documentation and develop automation as needed.
• Provide guidance and training to NOC when required

Requirement

• 5+ years of working experience in telecom provider, ISP, CSP or content provider.
• Experience working within a multi-vendor network environment – Juniper, Alcatel-Lucent/Nokia and Cisco are relevant.
• Experience working with network automation tools (Ansible, Python, Jinja, Git) a plus
• Extensive knowledge and experience in Layer 2 switching and Layer 3 routing technologies and protocols including TCP/IP ,OSPF, BGP/MP-BGP, IS-IS, MPLS and RSVP etc.
• Experience working and knowledge in security and firewall.
• Experience working and knowledge in SD-WAN/SASE is a plus
• Knowledge or prior working experience with optical networks is a plus, but willingness to learn and understand the design and operational aspects of transmission technologies is required.
• Demonstrated ability to meet deadlines among multiple concurrent projects
• An enthusiastic and helpful attitude
• Willing to learn new technologies
• Must enjoy working in a fast-paced environment where a strong ability to multi-task is necessary
• Must be highly detail-oriented

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem areas

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem areas

Job Description

Program Management and Customer Interface

Act as the main point of contact for Key Account Customer(s), managing all technical communications, status updates, and program-related inquiries.Define project scope, objectives, and success metrics in close collaboration with K&S and align cross-functional teams within Akribis Systems to meet these objectives.Develop, track, and manage detailed project plans, timelines, and milestones, ensuring transparency and accountability throughout the project lifecycle.

New Product Introduction (NPI)

Lead new product introduction projects for K&S, coordinating closely with engineering, production, quality assurance, and supply chain teams to ensure on-time and on-spec delivery.Collaborate with K&S on design specifications and performance requirements, ensuring that Akribis meets the technical and operational needs of the customer.Identify and mitigate project risks, ensuring potential issues are proactively addressed to minimize impact on project timelines and quality.

Engineering Change Management (ECM)

Oversee engineering change management (ECM) processes for Key Account Customer(s)' projects, ensuring all modifications are smoothly integrated and communicated to relevant stakeholders. Coordinate with production, quality, and supply chain teams to ensure seamless implementation of engineering changes and compliance with customer requirements.Document and track engineering changes, ensuring alignment with both Akribis’s standards and Key Account Customer(s)’s requirements.

Technical Alignment and Decision Making

Facilitate technical discussions between Akribis and Key Account Customer(s), ensuring all stakeholders understand project requirements, objectives, and progress.Serve as a technical advisor to internal teams, aligning customer requirements with Akribis’s capabilities and solutions.Drive decision-making processes related to technical aspects, balancing customer requirements with feasibility, cost, and quality.

Continuous Improvement and Process Optimization

Identify areas for process improvement and implement changes to enhance project efficiency, product quality, and cost-effectiveness.Utilize feedback from Key Account Customer(s) and internal stakeholders to continuously refine program processes and customer engagement strategies.Implement metrics to monitor program performance, analyzing data to identify trends, address issues, and support strategic goals.

Documentation and Reporting

Develop and maintain detailed documentation of project plans, schedules, risk assessments, and change orders for full transparency and traceability. Provide regular reports, updates, and technical reviews to Key Account Customer(s) and Akribis leadership, ensuring all parties have a clear understanding of project status.Maintain organized and accessible project documentation to support quality audits, compliance, and future reference.

Qualifications

• Bachelor’s degree in Engineering, Program Management, or a related technical field;
• Master’s degree is preferred.
• Minimum of 5 years in technical program management, project management, or engineering, preferably within semiconductor or precision engineering industries.

Other Information

Skillset(s) Requirement:

Technical Skills:

Strong understanding of project management methodologies (Agile, Waterfall) and proficiency in ERP/PLM systems.Experience managing complex technical programs, including new product introductions and engineering change management.Familiarity with technical drawings, engineering specifications, and quality control standards.

Customer Management Skills:

Demonstrated experience building and managing key customer relationships, with a focus on aligning deliverables to customer expectations.Analytical Skills: Strong problem-solving skills, with the ability to analyze program performance data and drive continuous improvement.

Communication Skills:

Excellent verbal and written communication skills to interact effectively with cross-functional teams and customers.

Organizational Skills:

Strong organizational skills, with a proven ability to prioritize and manage multiple projects simultaneously. Preferred Skills and CompetenciesPMP or Program Management certification is a plus.Experience in Lean, Six Sigma, or other continuous improvement methodologies.Familiarity with the semiconductor industry and engineering change management processes.Proficiency in project management software (e.g., SmartSheet,Microsoft Project, Jira) and ERP systems (e.g., SAP).

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem areas

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem areas

Responsibilities:

• Provide Level 2/3 network operations support
• Respond to incident calls and ensure the SLA to our clients is met
• Perform changes to the network in-line with the organization’s Change Management processes
• Ensure compliance to policies, processes and standards, both internal and clients’ organization
• Prepare network analysis reports, including findings with analysis
• Participate in regular operations review meetings, including operational issues, tickets review etc
• Participate in projects/activities to support improvement initiatives
• Conduct proper handover from the project team to operations after commissioning of projects.
• Conduct internal training and/or knowledge transfer to team.
• Update operations documentation (technical, CMDB, etc).

Requirements:

• At least 3 years of experience providing network operational and administration supporting Cisco products (Routers / Switches/WLAN)
• Diploma or Degree in Engineering, IT or its related field.
• Minimum Cisco CCNP certification
• In-depth knowledge of network routing and switching technologies and protocols
• Knowledge of network security, load balancing and optimization technologies
• Experience working with Cisco ACI, Bluecoat Proxy, F5 Load Balancer, Palo Alto or Checkpoint firewall is preferred.
• Ability to work in a multi-cultural team
• Good communication skills both written and verbal.
• Ability to prioritise work & multitask
• Analytical and possess good troubleshooting skills.
• Willing to work in extended hours and perform standby duty after office hour
• Experience in network automation via scripting (e.g. Python, Ruby) or tools (e.g. Ansible, Algosec, Chef)

About Us

Are you ready to be part of a leading global pet food company? We are looking for a motivated and detail-oriented International Sales Support professional to join our dynamic team. Join us as we continue to grow and make an impact in the global pet food market!

What You'll Do

· Provide essential administrative support to the International Sales team, including processing orders, managing invoices, and handling shipping documentation.

· Accurately maintain and update sales data in CRM and ERP systems.

· Serve as the primary point of contact for international clients, addressing inquiries and resolving issues to ensure a seamless experience.

· Assist with client onboarding and maintain a high standard of customer service throughout the sales cycle.

· Coordinate with distributors, third-party manufacturers, and internal teams to ensure smooth communication and timely delivery.

· Keep detailed records of contracts, agreements, and correspondence to support operational efficiency.

· Collaborate with marketing teams to plan and execute campaigns and promotions for international markets.

· Provide support during sales meetings, events, and trade shows

What We're Looking For

· Education: Bachelor’s degree/Diploma in Business Administration, Marketing, or a related field.

· Experience: Prior experience in sales support, customer service, or a similar role preferred.

· Skills: Proficiency in Microsoft Office Suite and CRM tools (e.g., Netsuite). Strong organizational and multitasking abilities.

· Communication: Excellent written and verbal communication in English; additional language skills are a plus.

· Knowledge: Familiarity with international trade and shipping documentation is advantageous.

· Mindset: A proactive, independent, and team-oriented attitude. Passion for the pet food industry is a bonus!

Why Join Us?

· Be part of a collaborative and supportive work environment.

· Contribute to a growing global business with a meaningful impact in the pet food industry.

· Enjoy opportunities for professional development and career growth.

Contract Period:

• From 1 Jan 2025 to 31 Dec 2025.

Deployment:

• Mondays to Fridays: 7:30am to 5:00pm, inclusive of one (1) hour lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays.

Scope of Works:

• To attend to enquiries including walk-in, call-in and follow up with customers’ enquiries;
• To attend and keep a record of sick/injured students;
• To manage incoming and outgoing mails
• To assist in receiving and distribution of goods;
• To assist in filing, recording of lost-and-found items and perform other ad-hoc and simple administrative duties as and when necessary

Job Description

• Take ownership for any problems or issues encountered by customer and act as a primary point of contact for customers, be the Customer advocate internally.
• Identify and analyse root causes for issues and identify means of preventing future occurrence. You will work closely with the consultants and engineers to resolve escalated issues quickly and effectively.
• Be empathetic to customers’ issues and seek to resolve them in a timely manner.
• Meticulous and organised in documenting customers’ questions and concerns, maintaining a database of feedback and queries from customers.
• Able to work independently in a fast-paced environment with minimum supervision.
• Sensitivity toward details and deadlines.
• Analytical and process-oriented.
• Ability to work as part of a team.
• Diplomatic and able to carry oneself professionally

Essential Skills and Experience

• Diploma, Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer Science, Computer Engineering) or equivalent.
• Minimum one year experience as a helpdesk support or related role in the technology industry.
• Strong interpersonal skills with service oriented and empathetic mindset.
• Responsible with good time management and organisation skills to follow through customers’ issues.

We regret that only shortlisted candidates will be notified.