Responsibilities

• Round-the-clock monitoring and maintenance of the system (hardware and software) to ensure system uptime in accordance with SLA commitments.
• Responding to all incident/service calls and being the first responder onsite to troubleshoot and resolve incidents, including basic repairs or parts replacements.
• Creating/updating and tracking tickets in the ticketing tool to closure while observing SLA commitments.
• Escalating, when necessary, in accordance with the escalation matrix.
• Performing regular preventive and corrective maintenance, troubleshooting system hardware, and all computer-based systems.
• Coordinating and working with third-party suppliers or other contractors to identify the causes of issues that may affect the proper functioning of the system.
• Liaising and working closely with customers to address service concerns and solve technical problems.
• Working with the technical team to resolve more advanced issues when necessary.
• Performing Install/Move/Add/Change (IMAC) activities as tasked.
• Ensuring all materials are properly documented and handed over during shift changes.
• Building sustainable relationships and engaging customers by going the extra mile.

Profile Requirement:

The ideal candidate should meet the following requirements:

• Higher NITEC in Electrical, Electronics, IT, Duploma, or equivalent.
• Relevant experience in IT system support and hardware maintenance.
• Experience in electrical/mechanical drawing, service/repair manuals, and/or diagrams will be an added advantage.
• Basic knowledge in Networking and Database management will be an added advantage.
• Strong communication and interpersonal skills. Self-starter, self-motivated, and critical thinker who embraces challenges.
• Ability to work responsibly, independently, and in a team.

Scope
Attend to emails and queries from users on bug reports
Install and deployment software applications
Install software updates and patching
Debug applications
Optimization of application performance

Requirements
Diploma/ Degree in IT or equivalent
Proficiency in .Net, JavaScript
Good initiative with interest in application troubleshooting
Fresh graduates may apply, training will be provided

GENERAL OVERVIEW

The incumbent reports to the Information Systems Manager and will provide 1st level helpdesk and end user support and assist in the 2nd level support for infrastructure services. He/She will also perform daily server room operation, site related end user support and also support site related projects.

This position will be based at Jurong Island.

ROLES AND RESPONSIBILITIES

Provide 1st and 2nd level support

• Technical assistance and support for incoming IT Helpdesk and End User desktop queries and problems.
• Laptop/desktop/peripherals hardware and software technical support.
• Windows 7/10, Windows server, file/print/scan services, Outlook/Office 2016, Office365 suite, 2FA, LAN\WAN/Wireless network connectivity, VPN, mobile devices, meeting room audio/video conferencing systems, PABX and basic application troubleshooting.
• Perform PC/Laptop Refresh, Onboarding and off boarding of users and ensure asset inventory tracking is updated.
• Escalate issues to OEM/vendors and follow-up until the resolution of the problem.
• Out-Of-Office-Hours On-Call support.

Systems administration and maintenance

• Provide Wintel server, Active Directory, GPO, WSUS, Software deployment and system administration.
• Liaise with external vendors for any related hardware/software maintenance and services.
• Perform Installation/Configuration/Monitoring/Patching/Upgrades of desktops, servers, operating systems, antivirus, databases and other system related software.
• Participate in disaster recovery testing.

IT governance & documentation

• Involve in regular review and update of infrastructure policies, procedures and system documentation to ensure compliance.
• Plan and conduct end-users training as needed.
• Conduct quarterly IT asset counts.

REQUIREMENTS

1. Degree/Diploma in Electronic/Computer Engineering or Computer Studies or equivalent.
2. Certification in ITIL foundation, Microsoft 365 or MCSA are advantageous.
3. At least 2 years of working experience in IT helpdesk providing 1st level and 2nd level end user desktop support.
4. Strong experience in End user hardware and software technical support, Windows 7/10, Office 365 administration and Active Directory.
5. Experience in networking, storage and database administration.
6. Able to work on a rotating 2nd level Out-Of-Office-Hours support On-Call basis.
7. Knowledge of ITIL operation.
8. Strong analytical skills, ability to work independently and in a team environment.
9. Possesses good attitude, good interpersonal and communication skills.

Job Scope:

• Install, maintain, and repair equipment and systems at customer sites
• Conduct regular inspections and preventive maintenance on equipment
• Troubleshoot and diagnose technical issues in the field
• Provide training and support to customers on equipment usage
• Prepare and maintain service reports and documentation
• Collaborate with internal teams to resolve customer issues
• Ensure compliance with safety and quality standards
• Manage inventory of spare parts and tools for on-site work
• Communicate effectively with clients to understand their needs and provide solutions

Requirements:

• Nitec/Higher Nitec in Mechatronics/Mechanical Engineering or Diploma in Mechanical/Electrical Engineering
• At least 2 years of hands-on experience in equipment servicing and repair
• More experienced candidates may qualify for higher positions
• Good command of written and spoken
• Ability to write simple reports
• Responsible, hardworking, and able to work independently
• Positive work attitude and eagerness to learn new skills
• Capable of working under tight schedules

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Location: Chai Chee Road
Salary: Up to S$6,000

Overview:

• We are seeking an Operations Support Engineer to manage and support our IT operations. The role involves developing and scheduling batch jobs, managing cron jobs, and ensuring the smooth functioning of IT systems. The ideal candidate should have experience with .NET, SQL databases, and scripting for operational tasks.

Key Responsibilities:

• Conduct root cause analysis and handle analytical tasks.
• Maintain efficient system processes, ensuring adherence to regulatory standards.
• Communicate issues, updates, and key information to stakeholders and management.
• Monitor backend jobs to ensure stable operations.
• Collaborate with different departments, performing coordination and administrative duties.
• Write and understand basic SQL queries for operational purposes.

Requirements:

• Bachelor’s degree in IT, Computer Science, or a related field.
• 3-5 years of experience in IT operations or support.
• Proficient in .NET programming and SQL databases.
• Experience with cron job scripting and scheduling.
• Strong problem-solving skills and the ability to work independently.

Responsibilities:

• Monitor and analyse the current state of various product runtime environments (production and non-production) to ensure optimum system performance. Develop data-based strategies for continuous improvement and work with application teams, solution architects, security consultants, and other teams to implement these plans.
• Manage application and security incidents. Conduct problem determination and work with internal teams and vendors to resolve issues in a timely manner to meet SLA requirements. Provide reporting and escalate to higher management or incident committee when necessary.
• Develop operations and processes guide to document every aspect of operations and ensure compliance with audit requirements.
• Manage day-to-day operation activities. Analyze statistics, write status and progress reports, and present findings to stakeholders and higher management.
• Manage operations team consisting of staff and vendors to ensure 24/7 support availability.

Experience and Skills Needed:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as an Operations Engineer or similar role in an IT setting.
• Experience in implementing change management and incident management workflows using ITSM tools (e.g., Remedy, Zendesk, ServiceDesk) to automate workflows is advantageous.
• Implement security and access control measures to manage privileged access to test and production environments.
• Full stack monitoring experience using Application Performance Management (APM) tools. Familiarity with cloud-native monitoring options (e.g., Cloudwatch, Stackdriver) and the OpenAPM stack is preferred.
• Process automation expertise using scripting tools (e.g., Terraform, Ansible) to minimize downtime and human errors.
• Experience with Agile methodologies, DevOps pipelines, test-driven development, and info-security practices.
• Ability to work collaboratively with a high-performance team and influence with positive energy.
• Resourceful and innovative thinker capable of working out solutions.
• Experience with managing cloud infrastructure and services / certification with GPC, GCC (i.e., AWS, Azure, Google Cloud) or equivalent cloud platforms is preferred.
• Excellent problem-solving and communication skills, with the ability to convey complex technical issues to non-technical teams effectively.

GENERAL OVERVIEW

The incumbent reports to the Information Systems Manager and will provide 1st level helpdesk and end user support and assist in the 2nd level support for infrastructure services. He/She will also perform daily server room operation, site related end user support and also support site related projects.

This position will be based at Jurong Island.

ROLES AND RESPONSIBILITIES

Provide 1st and 2nd level support

• Technical assistance and support for incoming IT Helpdesk and End User desktop queries and problems.
• Laptop/desktop/peripherals hardware and software technical support.
• Windows 7/10, Windows server, file/print/scan services, Outlook/Office 2016, Office365 suite, 2FA, LAN\WAN/Wireless network connectivity, VPN, mobile devices, meeting room audio/video conferencing systems, PABX and basic application troubleshooting.
• Perform PC/Laptop Refresh, Onboarding and off boarding of users and ensure asset inventory tracking is updated.
• Escalate issues to OEM/vendors and follow-up until the resolution of the problem.
• Out-Of-Office-Hours On-Call support.

Systems administration and maintenance

• Provide Wintel server, Active Directory, GPO, WSUS, Software deployment and system administration.
• Liaise with external vendors for any related hardware/software maintenance and services.
• Perform Installation/Configuration/Monitoring/Patching/Upgrades of desktops, servers, operating systems, antivirus, databases and other system related software.
• Participate in disaster recovery testing.

IT governance & documentation

• Involve in regular review and update of infrastructure policies, procedures and system documentation to ensure compliance.
• Plan and conduct end-users training as needed.
• Conduct quarterly IT asset counts.

REQUIREMENTS

1. Degree/Diploma in Electronic/Computer Engineering or Computer Studies or equivalent.
2. Certification in ITIL foundation, Microsoft 365 or MCSA are advantageous.
3. At least 2 years of working experience in IT helpdesk providing 1st level and 2nd level end user desktop support.
4. Strong experience in End user hardware and software technical support, Windows 7/10, Office 365 administration and Active Directory.
5. Experience in networking, storage and database administration.
6. Able to work on a rotating 2nd level Out-Of-Office-Hours support On-Call basis.
7. Knowledge of ITIL operation.
8. Strong analytical skills, ability to work independently and in a team environment.
9. Possesses good attitude, good interpersonal and communication skills.

Responsibilities:

• Confirm compliance with IMO, classification society (ClassNK) and inspections stipulated by the Japanese government (JG) and comply with technical standards.
• Manage budgets and procure and manage materials and equipment appropriately.
• Safe work planning by setting workplace safety rules and engaging in safety training.
• Thorough control and rapid response in spare parts stock management, repairs, and maintenance.
• To formulate plans, check progress and control quality accurately.
• Facilitate coordination with relevant parties (shipyards, classification society, manufacturers, etc.) to ensure smooth operations. Identifying and resolving problems in the field and proposing improvements to increase efficiency and quality.
• Prepare progress reports and report them to head office.

Requirements:

• Minimum 4 years of experience operating and maintaining working vessels in the owner's capacity.
• Degree in Electrical and or Electronic Engineering
• Experience in working at civil construction sites such as Jetty construction, Dredging, Ground improvement
• Experience in dredging and planning electrical equipment.
• Experience in Dredger salvage operation.
• Experience in dredging works using Grab dredgers.Good knowledge of Electrical circuit diagrams such as Electrical wiring for the assembly-type dredger.
• Good knowledge of Programmable Logic Controllers and programming such as PLC ladder, function block etc.
• Sufficient skills and experience are required in ship-related operations, as well as operational efficiency and troubleshooting skills.
• Well-versed in ship maintenance requirements.
• Positive working attitude and ability to work in a fast-paced environment.
• Positive troubleshooting/finding root cause with the ship's crew on board.
• Positive personality, always willing to communicate and cooperate with shipyard personnel and ship's crew, and able to identify root causes and suggest appropriate countermeasures in resolving problems.

Location: Chai Chee Road
Salary: Up to S$6,000

Overview:

• We are seeking an Operations Support Engineer to manage and support our IT operations. The role involves developing and scheduling batch jobs, managing cron jobs, and ensuring the smooth functioning of IT systems. The ideal candidate should have experience with .NET, SQL databases, and scripting for operational tasks.

Key Responsibilities:

• Conduct root cause analysis and handle analytical tasks.
• Maintain efficient system processes, ensuring adherence to regulatory standards.
• Communicate issues, updates, and key information to stakeholders and management.
• Monitor backend jobs to ensure stable operations.
• Collaborate with different departments, performing coordination and administrative duties.
• Write and understand basic SQL queries for operational purposes.

Requirements:

• Bachelor’s degree in IT, Computer Science, or a related field.
• 3-5 years of experience in IT operations or support.
• Proficient in .NET programming and SQL databases.
• Experience with cron job scripting and scheduling.
• Strong problem-solving skills and the ability to work independently.

Temp Engineer Support (MNC; PCB manufacturing companies)

Location Loyang (Pick up transport from Pasir Ris, Tampines, Bedok) Duration: Jan to Apr 2025 (Min 3 months)

Shift 1: Monday to Thursday Work hours: 8pm to 8am Salary: $18/HR + $16/DAY

Shift 2: Monday to Thursday Work hours: 8am to 8pm Salary: $12/HR + $6/DAY (SHIFT ALLOWANCE)

Shift 3 Monday to Friday Work hours: 8.30am to 5.30pm Salary: $12/HR

Responsibilities: • To conduct quality check of product, boards and panels (ie. 1st Article Check) • Adhere to Work-Station-Instruction Procedures • Responsible to fill out proper documentation • Responsible for maintaining Good Discipline and Housekeeping • Other ad hoc duties as assigned

How to Apply: Send your resume to:

Interested candidate please share your updated copy of resume at [email protected]

( For fast response please drop message at whatsapp number- +65 96310776 )

Job Description

We are seeking a dedicated Support Engineer professional to join our team to ensure the smooth operation of our systems and applications. The ideal candidate will have strong technical skills and be able to collaborate with various departments to support and maintain our software systems.

Responsibilities:

• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
• Collaborate with cross-functional teams to identify and resolve production issues.
• Perform root cause analysis and provide solutions to prevent future issues.
• Create and maintain documentation related to production issues and resolutions via JIRA.
• Implement and maintain processes and procedures to improve production support.
• Provide daily, weekly, and monthly reports on system performance and issue status.
• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
• Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
• Deployments during silent hours.
• Development work within the vendor product (about 10%-20% of time).

Preferred Qualifications:·

Bachelor’s degree in Computer Science or related field.

· 2–4 years of experience in Production Support or related role.

· Strong technical skills in Java, SQL, UNIX, and scripting languages.

· Ability to troubleshoot and resolve complex production issues efficiently.

· Excellent problem-solving and analytical skills.

· Effective communication skills to collaborate with cross-functional teams effectively.

· Willingness to participate in on-call rotation.

*************************************************************************************

Ashwani - R. No: R1114530
__________________________________________________

Helius Technologies Pte Ltd (Licence No: 11C3373)

Responsibilities

• Monitor and observe system alerts or out-of-norm system behaviors to proactively identify issues.
• Follow incident isolation procedures to accurately identify and verify faults before applying problem resolution scripts or escalating issues.
• Perform record consolidation for reporting, analytics, or audit purposes.
• Conduct post-change system health checks to ensure changes did not cause undesirable behavior.
• Manage the lifecycle of incident tickets, from creation and update to escalation and closure.
• Review and verify the accuracy of operational scripts, and suggest areas for improvement.

Experience and Skills Needed

• Hold a Nitec, Diploma, or Degree, preferably in Engineering or Information Technology.
• Work in teams on a 12-hour rotation shift, covering weekends and public holidays.
• Ability to follow documented work instructions and procedures with precision.

Technical Engineer provides innovative solutions in ACMV industry. This person must be a highly skilled problem-solver who has the business knowledge and technological expertise to implement strategies, evaluate processes, and build upon an infrastructure that supports the ever-changing needs of customers. In this role, the technical engineer will work with complex systems, designing, developing, and integrating them at every stage of a project lifecycle. The ideal candidate can reliably deliver mission-critical solutions that boost accessibility, optimization, and security.

Roles and Responsibilities

• Participate and perform on site testing and commissioning for ACMV system.
• Participate and perform Integration testing and commissioning,
• Coordination of internal resources and external partners (contractors) and clients for testing.
• Provide information by collecting, analyzing, and summarizing tests results and issues.
• Support or lead Investigation activities for the problem areas
• Improve operations by conducting analysis and recommending changes in policies and procedures
• Protect operations by keeping information confidential.
• Have strong negotiation, conversational and relationship skills to manage resources, and clients.

Requirements

• Diploma / Bachelor's Degree in Mechanical Engineering or related field,
• At least 3 years of desired knowledge and/or experience - Proven working experience in T&C in ACMV
• Good knowledge of T&C processes and electrical equipment

Responsibilities:

• Provides safety engineering guidance and support to other disciplines, ensuring assurance of technical safety aspects in design.
• Ensures major hazards are identified, adequately assessed, evaluated, and managed in accordance with relevant statutory, client and project specific requirements.
• Identifies safety engineering elements are not fully integrated into the design and propose solutions to rectify the situation.
• Identifies change in regulatory requirements and advise relevant departments of requirements to comply.
• Develop specifications, terms of reference and scopes of work for specific safety engineering studies.
• Gather necessary information and provide inputs to safety studies.
• Develop or supports safety philosophies: Passive Fire Protection, Escape Evacuation and Rescue, ESD,
• Knowledge of Fire & Gas Detection, Fire Fighting Develop or support functional safety management: FSMP, SRS
• Supports the development of ESD and F&G Cause & Effect design.
• Leads hazardous area classification studies, Writes procedures, specifications, and material.

Requirements:

• Degree in Chemical/Petroleum Engineering with relevant experience in Process/Technical Safety
• Engineering degree with a Master's or Diploma in Process Safety and Risk Engineering, and experience in Technical Safety will be strongly considered.
• 3 years of relevant working experience
• Possess positive and willing to learn attitude.
• Able to multi-task and able to work in a fast-paced environment.

Our Address and Working Hours:

Seatrium (SG) Pte. Ltd.

(Admiralty Yard)

60 Admiralty Road West, Singapore 759947

(Transport provided from Sembawang MRT)

(Tuas Boulevard Yard)

80 Tuas South Boulevard, Singapore 637051

(Islandwide transport provided)

(Pioneer Yard)

50 Gul Road, Singapore 629353

(Islandwide transport provided)

(Tuas Yard)

Pioneer Sector 1, Singapore 628437

(Islandwide transport provided)

Working hours

(All Yards)

Monday – Thursday: 8:00am – 5.15pm

Friday: 8:00am – 4.30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium (SG) Pte. Ltd. and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Responsibilities:

• Confirm compliance with IMO, classification society (Class NK) and inspections stipulated by the Japanese government (JG) and comply with technical standards.
• Manage ship-related operations, with operational efficiency and troubleshooting skills.
• To check Ship design drawings and technical specifications
• Maintain appropriate technical drawings, specifications and reports.
• Identifying and resolving problems in the field and proposing improvements to increase efficiency and quality.
• Facilitate coordination with relevant parties (shipyards, classification society, manufacturers, etc.) to ensure smooth operations.
• Thorough control and rapid response in spare parts stock management, repairs and maintenance.

Requirements:

• Minimum 9 years of engineering experience with a degree in Mechanical Engineering or a recognised degree in the relevant field subject to the acceptance of the engineer.
• Minimum 4 years of engineering experience in civil construction.
• Proven track record in the construction of;

o Experience in large size of civil construction project sites over SGD 1000M.

o Dredging works

o Reclamation works

o Caisson manufacturing work

o Construction using a large floating crane (SWL 3,000t or more)

• Good knowledge of marine engineering and structural mechanics.
• Good knowledge of Class NK and Japanese Government ship surveys.
• Experience in planning maintenance and management for working vessels.
• Well-versed in ship maintenance requirements.
• Positive working attitude and ability to work in a fast-paced environment.
• Positive troubleshooting/finding root cause with the ship's crew on board.

We are seeking a dedicated Support Engineer professional to join our team to ensure the smooth operation of our systems and applications. The ideal candidate will have strong technical skills and be able to collaborate with various departments to support and maintain our software systems.

Responsibilities:

• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
• Collaborate with cross-functional teams to identify and resolve production issues.
• Perform root cause analysis and provide solutions to prevent future issues.
• Create and maintain documentation related to production issues and resolutions via JIRA.
• Implement and maintain processes and procedures to improve production support.
• Provide daily, weekly, and monthly reports on system performance and issue status.
• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
• Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
• Deployments during silent hours.
• Development work within the vendor product (about 10%-20% of time).

Qualifications:

• Bachelor’s degree in Computer Science or related field.
• Minimum 2 years of experience in Production Support or related role.
• Strong technical skills in Java, SQL, UNIX, and scripting languages.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Excellent problem-solving and analytical skills.
• Effective communication skills to collaborate with cross-functional teams effectively.
• Willingness to participate in on-call rotation.

Responsibilities:

• Perform servicing, troubleshooting, and repairs of equipments
• Provide technical support to the Sales team for applications and installations.
• Conduct on-site inspections, preventive maintenance, and draft service reports.
• Assist with equipment checks, goods receiving, and project site work as needed.

Requirements:

• Diploma in Mechanical/Electrical Engineering or relevant.
• At least 1 year experience in water treatment or similar industries.
• Able to work in a team

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to submit your application or send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description:

The suitable candidate will join a team of engineers and operations specialists in the support of DBS’ enterprise privileged access management infrastructure and operations. He/She will be responsible for the end to end design, deployment, operations and development of the bank’s privileged access management framework, infrastructure and processes.

Key responsibilities

• Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight through processing and reduce manual work.
• Provide on-going operations support including management reporting and operations dashboards relating to the governance oversight of privileged accounts and passwords.

Requirements

• 5+ Years of CyberArk Experience: Demonstrated expertise in the deployment, configuration, management, and support of CyberArk infrastructure components. Proven ability to provide regional support and integrate CyberArk solutions via APIs. CyberArk certifications are preferred to validate knowledge and skills.
• Scripting and Reporting: Proficient in writing PowerShell scripts and SQL statements to develop comprehensive management reports focused on the usage and operational management of privileged accounts. This includes automating reporting processes and ensuring accurate data presentation for stakeholders.
• Data Visualization: Experienced with Grafana for creating data visualizations and dashboards, enabling real-time insights into access management and security posture. Skilled at translating complex data sets into understandable visual formats for better decision-making.
• Privileged Access Management: Strong understanding of enterprise privileged access management principles, encompassing risk management, compliance, governance, and control. Ability to develop and enforce policies that mitigate risks associated with privileged access.
• Audit Experience: Extensive experience in responding to audit queries and preparing detailed reports related to access management. Skilled in analyzing audit findings and implementing corrective actions to address compliance gaps. Proven ability to collaborate with internal and external auditors to ensure all necessary documentation is accurate and readily available.
• Remediation Expertise: Extensive experience in remediating CyberArk failed objects to ensure that auto-managed objects comply with security policies and standards. This includes troubleshooting and resolving issues to maintain operational integrity and compliance.
• Technical Platform Knowledge: In-depth knowledge of key operating systems and databases, including Windows, Unix, MSSQL, and MariaDB. Previous experience in administering these platforms enhances ability to manage and secure privileged accounts effectively.
• Banking Environment Experience: Familiarity with working in a banking or financial services environment, understanding the unique regulatory and security requirements involved. This background supports effective implementation of access management solutions tailored to industry standards.
• Educational Background: Bachelor’s degree in Computer Science, Information Systems, or Engineering (or a related field). Alternatively, a combination of relevant professional experience and CyberArk certifications is also acceptable, demonstrating a solid foundation in security practices.

Manage the IT Support and staff to provide 1st level technical support;
Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of work.
Act as a further escalation point for unresolved or escalated cases.
Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles
Report to SD managers on any issue that could significantly impact the business
Take overall responsibility for incident management and request fulfilment (if any).
Ensure staff take ownership of user problems and be proactive when dealing with user issues.
Ensure all calls and emails are logged in the Service Desk logging system.

To have a minimum of 3-year end-user support experience, desktop or technical service desk.

To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
Familiar with Service Desk day to day Operation.

Position: Sales Support Engineer (Job ID: 19433)

• Variable Bonus
• Monthly Transport Allowance
• Opportunity for Business Trip + Learning opportunities

Company: Electronics/Semiconductor Manufacturer

Location: Central (Estimate 600m walk from MRT)

Job Description:

• Collect, analyze, and interpret supply chain data to identify trends, issues, and opportunities.
• Develop and maintain comprehensive reports and dashboards to monitor supply chain performance.
• Implement best practices and innovative solutions to streamline supply chain operations and enhance efficiency.
• Collaborate with cross-functional teams to ensure seamless integration of supply chain processes.
• Demand Planning, Forecasting and Inventory Planning:

1. Develop accurate demand forecasts, and monitor forecasts based on market trends, sales data, and other relevant factors.
2. Support development and review of monthly production plans to suppliers.
   • Optimize inventory levels and develop inventory management strategies to minimize stockouts and excess inventory.
3. Monitor inventory performance and take corrective actions as necessary.
4. May require to handle small scale customers / more easy handled customers
5. Any other ad hoc duties as required.

Job Requirements:

• Minimum 3-5 years working experience in Semiconductors, Trading or Distributors.
• Proficient in Japanese language to communicate effectively with the Japanese headquarters.
• Experience as a Data Analyst or similar role, preferably in an inventory planning or supply chain environment.
• Proficiency in data manipulation and analysis tools.
• Familiarity with data visualization tools.
• Understanding of inventory management principles and supply chain dynamics.
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
• Excellent attention to detail and ability to work with large datasets.
• Excellent interpersonal skills, humble, cheerful and good working attitude
• Willing to travel overseas to meet customers or suppliers when necessary

Interested applicants please send your resume to Jing Ling with email subject header "Job Application for Sales Support Engineer (Job ID: 19433)".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.
http://www.pasona.com.sg/privacy.html

Tan Jing Ling

EA Registration No: R24124404
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
Email: [email protected]

URL: www.pasona.com.sg

EA License No:90C4069

Responsibilities

• Provide support requirements at customer’s site, including installation, repair, servicing, liaising, and maintenance of solutions in accordance with the manufacturer’s specifications to ensure customer satisfaction and service operation are achieved.

• Conduct installations based on customer’s requirements and company specifications, from site inspections through to final sign-off and acceptance.

• Diagnose and perform repairs on equipment and solutions, ensuring that relevant updates and patches are applied accordingly on-site or through remote diagnostic procedures at customer’s sites.

• Initiate escalation procedures and follow up on all open requests for allocated sites to ensure customer satisfaction.

• Manage and maintain daily operations of IT services, including the installation, configuration, and set-up of all new computer equipment.

• Establish and maintain office network accessibility and troubleshooting.

Requirements

• Degree/Diploma in Engineering/Computer Science/IT.

• Minimum of 2 years’ experience in a technical service role.

• Ability to analyze, diagnose, and resolve account service issues.

• Possess IT skills in MS Windows, desktop hardware, and network environments.

• Strong organizational and interpersonal skills, with a customer-oriented mindset.

• Effective verbal and written communication skills.

• Independent and results-oriented.

Licence no: 12C6060

Responsibilities:

• Provide support requirements at customer’s site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer’s specifications to ensure customer satisfaction and service operation are achieved.
• Conduct installations based on customer’s requirements and company specifications, from site inspections through to final sign-off and acceptance.
• Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer’s sites.
• Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction.
• Manage and maintain daily operations of IT services on the installation, configuration and set-up of all new computer equipment.
• Establish and maintain office network accessibility and troubleshooting.

Requirements:

• Diploma, or Degree, in Engineering/Computer Science/IT or related field.
• Minimum 2 years’ working experience in a technical service role.
• Ability to analyze, diagnose and resolve account service issues.
• Possess IT skills in MS Windows, desktop hardware and network environments.
• Strong organizational and interpersonal skills, and customer oriented.
• Effective verbal and written communication skills.
• Independent and results oriented.

POSITION OVERVIEW:

We are seeking a skilled Senior or IT Support Specialist with a strong background in IT Infrastructure / network support with hands-on experience to join the Samsung Research Centre Singapore team. The ideal candidate will play a key role in maintaining and enhancing our IT infrastructure, include offices and data network/center by providing exceptional support to end-users, and ensuring optimal network performance within regional offices.

JOB RESPONSIBILITIES:

• Identify and resolve hardware and software issues for end-users, both onsite and remote.
• Collaborate with other IT teams within the organization (Infra, Network and App) to address and resolve technical issues.
• Deploy laptops to new and existing users ensuring consistency, security, and compliance with organizational standards.
• Design and implement efficient processes for onboarding new employees, including laptop setup, account provisioning, and orientation on IT policies.
• Streamline and execute offboarding procedures, ensuring secure data removal, account deactivation, and retrieval of IT assets.
• Ability to analyze issues related to Microsoft Office applications.
• Troubleshoot Wi-Fi or Network related issues.
• Diagnose and resolve printer-related issues, including hardware malfunctions, connectivity problems, and print queue management.
• Act as a point of contact for escalated customer inquiries, maintaining a professional and customer-focused approach.
• Gather feedback from users to identify areas for improvement and implement solutions to enhance the overall user experience.
• Conduct user training sessions to promote self-service options and empower users to resolve common issues independently.
• Maintain accurate records of support activities, including incident reports, service requests, and resolutions.

QUALIFICATIONS & REQUIRED SKILLS:

• At least a Diploma or Bachelor’s Degree in Information Technology, Computer Science, or equivalent.
• Excellent knowledge of desktop operating systems, hardware, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.
• Solid understanding of ITIL framework and best practices for IT service management

· A minimum of 5 years’ experience in IT

· At least a bachelor’s degree in computer science or equivalent.

· Should have good experience in micro services API development, and good knowledge in Java framework.

· Preferable with Core Banking back ground

· Knowledge in Silver lake Core Banking System (SIBS) Deposit Module is a plus

Job Description

Technical Property Management:

• Oversee the technical aspects of property management, including building systems, infrastructure, and maintenance protocols.

Maintenance Planning and Execution:

• Collaborate with property managers to develop and implement preventive maintenance plans, ensuring that building systems, equipment, and infrastructure are functioning optimally.

Energy Efficiency:

• Identify opportunities to optimize energy usage in buildings and implement sustainable solutions to drive energy efficiency and cost savings.
• Stay updated on energy regulations and rebates to maximize efficiency and compliance.

Vendor Management:

• Engage and manage relationships with service providers, contractors, and suppliers for technical maintenance and repairs.
• Ensure timely completion of tasks and adherence to quality standards.

Technical Assessments and Audits:

• Conduct regular inspections and assessments of properties to identify maintenance needs, potential risks, and compliance with technical standards and regulations.
• Develop action plans to address identified issues.

Budgeting and Cost Management:

• Assist in the preparation and management of the technical budget, monitoring expenses, and optimizing costs while maintaining quality standards.

Technology Integration:

• Evaluate and implement emerging technologies and systems to enhance property operations, such as building automation, security systems, IoT devices, and energy management software.

Compliance and Regulations:

• Stay updated on local building codes, safety regulations, and environmental requirements.
• Ensure properties comply with relevant standards and implement necessary remedial actions.

Communication and Coordination:

• Collaborate with property management teams, tenants, and other stakeholders to address technical issues, provide updates on maintenance projects, and ensure timely resolution of concerns.

Documentation and Reporting:

• Maintain accurate and up-to-date records of property maintenance activities, contracts, service agreements, and technical documentation.
• Prepare reports on building performance, maintenance activities, and expense tracking.

Requirements:

• Min Diploma holder with at least 3 years of experience in hands on of Facilities maintenance.
• Team player