We are seeking a passionate and technically skilled Support Engineer to join our Asia team in Singapore. In this role, you will be the frontline champion, providing top-tier technical support to our customers. Your ability to solve complex issues with precision, combined with a strong customer focus, will help ensure our clients' success and satisfaction.
Your Responsibilities:
- Act as the primary point of contact for technical inquiries, delivering prompt and professional support to customers.
- Diagnose and resolve complex technical challenges, escalating cases when needed for effective resolution.
- Maintain detailed and accurate case documentation, ensuring clarity and traceability in our support systems.
- Keep customers informed with timely updates on case progress and ensure follow-ups are completed promptly.
- Work closely with internal teams to drive resolutions and enhance overall customer satisfaction.
- Stay updated on Milestone products, support procedures, and industry best practices through continuous learning.
- Identify patterns in recurring issues and share insights with the team to improve product performance and processes.
What You’ll Bring:
- A bachelor’s degree in Computer Science, Information Technology, or a related field.
- At least 3 years of hands-on experience in technical support, ideally in a customer-facing role.
- Strong technical expertise in:
- IP networking and related technologies.
- Microsoft Windows Server operating systems and Active Directory.
- Tools like TeamViewer and Wireshark for troubleshooting.
- Virtualization and storage solutions.
- SQL and database troubleshooting.
- Outstanding communication skills, with fluency in English (spoken and written).
- Ability to manage multiple cases efficiently in a fast-paced environment.
- A proactive, customer-focused mindset with a dedication to delivering effective solutions.
- Experience with Milestone VMS or similar video management systems is a plus.
- Proficiency in Japanese or other Asian languages is highly desirable and will be a strong advantage in supporting our diverse customer base across the region.
Why Join Milestone Systems?
At Milestone Systems, we are more than a workplace – we are a community.
- Being part of a diverse, innovative, and collaborative team.
- Accessing continuous learning opportunities and professional growth.
- Working with cutting-edge technology in a dynamic industry.
- Contributing to a mission that truly makes a difference – help us make the world see.
Apply Today
If you are ready to take on a meaningful role in a company that values innovation, teamwork, and excellence, we’d love to hear from you.
About Us
At Milestone, your work goes beyond what the human eye can see. With our unique video technology software, you help people make wiser and more responsible decisions – in and beyond security. Whether you advance our software, inspire to new integrations, or elevate our customers, you are part of a growth company recognized by the industry. We have a unique people-first approach to everything we do, and it’s not just empty words. Being part of a fun, friendly, and flexible environment you’ll find, that working here almost feels like a home away from home. If you are curious to know more about who we are, we suggest you visit http://milestonesys.com/career
About the Team
You will experience an inclusive and unbiased recruitment process where all employment decisions are based on qualifications rather than race, color, ethnicity, gender identity, age, sexual orientation, and religion. We advise you not to attach a cover letter to your application but instead, we encourage you to write a few lines about why you are applying for the position in your resume/CV. Additionally we recommend you not to add a photo in your resume/CV.