Senior Networking Technical Services Systems Integration Specialist / Technical Lead
Full-time
Senior Executive
5 days ago
Interacts with clients on site and remote to meet more complex requirements of a solution.
Escalates unresolved problems and issues to the releva..
- Interacts with clients on site and remote to meet more complex requirements of a solution.
- Escalates unresolved problems and issues to the relevant third parties.
- Delegates lower complexity tasks to engineers and technicians.
- Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
- Writes reports and proposals and completes and maintains project documentation.
- Assists with the documentation of standard operating procedures relating to installations and fixes.
- Acts as coach and mentor to more junior Implementation Engineers and Technicians.
- Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets.
- May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
- Included in complex design work, with input to the design expected.
- Expected to take ownership of relevant technologies according to domain or specialization.
- Engages vendors for priority escalations or bugs found during deployments.
- Performs any other related task as required.
Knowledge and Attributes:
- Advanced understanding and appreciation of technical design and business principles.
- Advanced project fundamental and administration ability.
- Advanced project fundamentals which are demonstrated in the execution of installations and other assignments.
- Advanced customer engagement skills.
- Advanced relevant domain specialist knowledge.
- Excellent verbal communication skills.
- Client focused and displays a proactive approach to solving problems.
- Advanced ability to coach, mentor and provide guidance to team members.
- Ability to take ownership as technical lead during project lifecycle.
Academic Qualification and Certifications:
- Bachelor's degree or equivalent in Information Technology or Computing or related field.
- Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCIE, JNCIE, ACMP etc.
- Cisco Dev Net certification is desirable.
Required Experience:
- Advanced work experience in technical implementation engineering, specific to Networking technologies.
- Advanced experience engaging with clients and conducting presentations.
- Advanced report writing experience.
- Advanced good project management experience.
- Advanced experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
- Advanced experience in diagnosis and troubleshooting.
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