We are looking for multiple seasoned Senior and Staff System Engineers to grow an Edge AI & Systems software team to the next level. This team works within the larger ASIC team to architect and enhance Neural Network solutions in the Video Processor roadmap including these current and older products:

• https://www.ovt.com/products/oax8000/
• https://www.ovt.com/products/oax4600/
• https://www.ovt.com/products/oa7100/

Deliveries:

• Neural Network Processor (NPU) architecture, programming Model, simulation, verification, profiling and optimization
• Specification, review and verification of other IP blocks
• FPGA images and IO boards for pre-silicon verification and design exploration
• Boot ROM, bare metal BSPs, sample applications

Responsibilities:

• Support Inference Engine, Toolchain and ASIC teams on NPU
• Constantly improve productivity through automation in all areas

Skills:

• Strong ANSI C bare-metal design, implementation, optimization and debugging using GCC-like toolchains
• Strong processor architecture knowledge: ARM/RISC-V ISA, symmetric multiprocessing, cache architecture, SIMD, Vector Processing, custom instructions
• Strong software, hardware and FPGA debugging capability
• Good communication, collaboration, task estimation & reporting, CI/CD via tools such as Confluence, Git, JIRA etc
• Familiarity with

o Python for prototyping, demo, verification and/or automation

o OS: GNU/Linux, proprietary RTOS, Bare metal

The following will be advantageous:

• Detailed and comprehensive understanding of TinyML (e.g. TensorFlow Lite for MCUs), from training, quantization through to operator execution, optimizing for power, performance, and size.

Requirements:

1. Ph.D/MSEE/BSEE in Electrical Engineering, Computer Science or Computer Engineering
2. At least 5 years of commercial embedded system architecture and development experience.

The Air Traffic Management Research Institute (ATMRI) is the first institute in Singapore to be entirely dedicated to Air Traffic Management research. As part of its agenda for innovation, it is seeking to recruit a Research Engineer to work on the AI-Assisted ATFM project, to deliver an operationally ready prototype of an AI enabled ATFM system. This job will be responsible for contributing to the research transition into development, by documenting existing AI tools, including those designed by ATMRI researchers, and integrate them into operational software development.

Key Responsibilities:

• Interpret research papers and program, for conversion into applicable software development. Develop a vision for transforming research papers into technologies ready for deployment.
• Design and develop the front and backend of the applied research, for operational use. Work closely with the researchers and stakeholders to design a user-centric, ready for development software that emphasizes the benefits for end-users.
• Rigorously document every aspect of the software development, for integration into industrial development.
• Participate in meetings and workshops with fellow researchers and stakeholder partners to discuss the future directions for research and development.

Job Requirements:

• Bachelor / Master of Engineering in Computer Science or a related field.
• Impeccable English writing and communication skills
• 1+ year experience in industrial software development
• Experience in the development of APIs, UI, authentication and actualization systems, with proficiency in several programming languages (Python, Java, C++…)
• Industrial or operational prior experience in air traffic services is a plus.

We regret that only shortlisted candidates will be notified.

Responsibilities:

• To lead and drive the requirements gathering process.
• To lead and manage a small team of developers to deliver the modules to develop web-based application systems.
• Participate in the design and development of web applications based on Ecquaria’s product (J2EE-based).
• Lead and manage the user acceptance testing process.
• Implement, customize, test, document and maintain software applications.
• Ensure that the modules delivered are according to the specifications and are of high quality.

Requirements:

• A Degree/Diploma in Computer Science with at least 3 years' software development experience in Internet technology in Win NT, UNIX or LINUX platform
• Those with leadership experience may be considered for the Project Lead position.
• Technical skills include proven object-oriented programming experience with Java and C++ together with extensive RDBMS through JDBC
• Experience in J2EE, Web Services and XML will be advantageous
• Experience in Elixir reporting solutions will be advantageous
• Very strong in SQL
• Data analysis skill will be an added advantage, although this is not compulsory to have.
• Good interpersonal skills

Toppan Ecquaria is an equal opportunity employer and values diversity within our company. We welcome all interested candidates to apply for this position, however, we regret to inform that only shortlisted candidates will be contacted by us for an interview.

Find us at www.topppanecquaria.com or www.linkedin.com/company/toppan-ecquaria

For more career opportunities, please visit our career site at:- https://toppanecquaria.com/careers/job-openings?utm_source=Jobstreet&utm_medium=Page&utm_campaign=2020

(Please copy & paste the above link onto your browser)

Job Description

• Industry/ Organization Type: Energy Equipment and Solution Provider
• Position Title: Sales Engineer / Manager
• Working Location: West (Nearest MRT: Clementi)
• Working Hours: 5 days (Mon to Fri: 8 am-5 pm or 9 am-6 pm)
• Salary Package: Up to SGD 8000 + Allowances + AWS + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Formulate and execute sales strategies to meet or exceed revenue targets.
• Proactively identify and capitalize on new business opportunities within the BESS/ESS market.
• Cultivate and sustain robust relationships with clients, partners, and key stakeholders.
• Offer technical guidance and detailed product insights to clients to facilitate informed decisions.
• Develop and present persuasive presentations and proposals tailored to client needs.
• Maintain a keen awareness of industry trends, market shifts, and competitive dynamics.
• Work closely with marketing and product development teams to ensure sales strategies are integrated with overall business objectives.

APPLY NOW!!!

• Min. Diploma in Electrical or Electronic Engineering
• Min 3 years of working experience in Sales, specifically within the energy storage or EV charging industry
• Proficient in Microsoft Office and CRM software
• Willingness to travel across the Southeast Asian region as needed

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69365 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Maintain budgets and adjust according to needs as they arise.

Track performance and analyse the completion of key goals.

Document and report project progress to stakeholders and clients.

Problem solving skills with for to manage the pressurised situations.

Coordination and good communication with our own team for project support and sharing experience.

HIRING: TEMPORARY ADMINISTRATIVE SUPPORT

Must-Have

(Ideally should not be more than 3-5)

• Strong Mainframe experience • Must have strong skills and exposure in JCL, COBOL, DB2, VSAM and JCL.

• Experience in OPC scheduler and Batch support.

Good-to-Have

• Experience in Bank/Cards and Wealth Domain

• Good to have exposure and experience in CICS

• Vision Plus experience (optional)

• Good exposure and experience in Retail/Personal Banking environment

• Experience in driving COB, Data center migrations, risk identifications, Etc

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Key Responsibilities:

Plan, initiate, and manage IT projects (e.g., SharePoint, eGIRO) ensuring they meet timelines, budget constraints, and project specifications.

Liaise with project vendors to coordinate and oversee project delivery.

Lead the development of new software applications (e.g., Banking software) and systems, including requirement gathering, design, coding, testing, and deployment.

Ensure quality and functionality of the software and systems meet the organizational

standards.

Analyze the work plan for the department, identifying key areas for improvement and optimization.

Write detailed reports on project progress, department performance, and other relevant metrics.

Identify the types of reports to be submitted from the department and ensure timely and accurate submission.

Liaise with internal stakeholders to determine their technology needs and ensure IT

projects align with the overall business strategy.

Research and implement new technologies that can improve the efficiency and effectiveness of business operations.

Proactively seek out opportunities for technological improvements and present recommendations to senior management.

Ensure all IT practices comply with regulatory standards and company policies.

Maintain thorough documentation of all projects and change management processes to ensure transparency and compliance.

Qualifications

Bachelor s degree in Information Technology, Computer Science, or a related field.

Have some experience in IT project management and software development.(preferred)

Proven track record of successfully managing IT projects from initiation to completion.

Experience in developing and deploying software applications, particularly in the banking or financial services sector.

Experience with database management systems.

Strong analytical and problem solving skills.

Experience in writing detailed reports and performance metrics.

Cyber Security Support

Network Security Support - knowledge

Network Solutions - Symantec

KEY ROLES AND RESPONSIBILITIES

• Perform Network Security operations.

• Responsible for installation/configuration/upgrade of security infrastructure (Firewalls).

• Prepare documentation for security technical standards, standard operational procedures, and hardening standards.

• Coordinate and implement appropriate technical security systems.

• Monitor, analyse, respond and resolve security incidents, conduct investigative procedures and implement corrective measures.

QUALIFICATIONS & EXPERIENCE

• Degree in Computer Science / Engineering or its equivalent.

• Knowledgeable in Network Security, Cyber Security in the operational environment.

• Expertise across a variety of security products including firewalls

• Must have experience in Firewalls management and migrations of Firewalls.

• Must have experience in network operational support.

1.Maintaining general cleanliness of school compound, meeting rooms, offices, staff rooms and classrooms which includes, floor sweeping, mopping, clearing of rubbish, wiping and arranging of tables and chairs.

2. Operating and maintaining general cleanliness and serviceability of school equipment i.e. air purifiers, standing fans, Fire Extinguishers etc.

3. Support by providing & preparing all logistical arrangement for school events and activities including carrying and arranging furniture & equipment.

4. Simple administrative and office work like distributing items to various classrooms.

5. Escorting contractors working in school compound i.e. Pest Control, Building works & repair, Aircon maintenance servicing & electrical work.

6. Assist in the maintenance of school Facilities i.e. Receive faults/damage report from teachers, co-ordinate with TC for repair, monitoring repair progress and ensure safety measures are in place during maintenance.

7. Assist in the day to day operations and functions of the school as directed by School Leaders; Administrations & Operations Managers.

This postion is open to all who are fulfilling aforesaid requirements.

Provide acknowledgement to the sender of the feedback. The acknowledgement shall be sent by the next working day through the most appropriate channel based on the information provided by the sender

Level 1 Feedback refers to enquiries, routine custodial management, rehabilitation and reintegration concerns which could be retrieved from the Authority’s systems without further assessment or review. -Provide a direct reply to Level 1 feedback

Level 2 Feedback refers to cases which will require inputs from other Authority’s divisions/units or stakeholders to follow up due to its case-specific nature, or require fact-finding, clarification and assessment with divisions/units in order to establish the veracity of accounts and prepare the appropriate response to the sender.

Route

Level 2 feedback to the Authority’s relevant divisions/units or stakeholders by the next working day for follow up.

Level 3 Feedback refers to cases which require in-depth investigation and/or may affect the reputation of the Authority; or cases which require update to the Authority’s management or Political Office Holder(s).

Highlight Level 3 feedback to the Authority by the next working day, and manage such feedback based on the instructions given by the Authority. The Authority reserves the right to reclassify any feedback to other levels, if necessary

Where it is assessed that the specific feedback cannot be addressed due to its sensitive nature or anonymity of sender, the Contractor shall inform the Authority immediately.

For feedback concerning issues by other agencies or organisations, the Contractor shall enter the details in the Authority’s feedback database, and route them to the relevant agency/organisation for further action,

Job Summary:

We are seeking to employ suitably qualified and experienced Senior Academic Support staff to join dedicated teams of professionals in the Arts Faculty.

The appointee is to support the Senior School Music Department’s extensive Music curriculum, extra- curricular and performance schedule. The role will require excellent piano accompanying skills and strong ensemble and composition/arranging skills. The role will require accompanying ensembles and leading and developing performance opportunities for students within the Senior School. The role will require arranging and sequencing music for a wide range of ensembles and groups and promoting an inclusive musical environment where students are encouraged to take risks and enjoy performing for each other.

The appointee will also support Music staff in curriculum lessons for an average of 14 hours per week, ranging from ages 11-18 years old. The appointee will be responsible for organising and promoting the annual ‘Battle of the Bands’ with support from the Music Department and lead some agreed Music Co-Curriculum Activities. The Department currently organises around 20 musical events running throughout the School Year.

The appointee reports to Head of Faculty – Arts through Assistant Head of Faculty (Music) and Music Specialist.

Requirements:

• Minimum diploma qualification, major in Arts or Music
• Excellent piano skills with strong ensemble and arranging skills
• Previous experience of supporting learning in music, or a professional or educational background in arts, is an added advantage
• Excellent English, interpersonal, organisation, and communication skills
• Able to adapt to different students of a range of ages and to different teaching styles
• Sound Microsoft Office knowledge; proficient computer usage
• Ability to work independently and as a positive team player
• Enthusiasm for working with students and teachers
• Approachability, flexibility, and maturity

Working Hours: Mon-Fri 8am-5pm depending on daily music activities with a 45-minute lunch/rest break. There is a requirement to work and support at music events which may take place in the evening or weekends as part of the school Calendar of Events and agreed at the start of the Academic Year. Any overtime or additional hours worked beyond contractual hours will be paid or granted in accordance with the policy/guidelines stipulated in the Staff Handbook. Your hours of work may be amended according to the operational requirements of the School.

Interested applicants, please submit an application letter and detailed resume, stating your current and expected salary, date of availability and contact number via the online system at https://careers.tts.edu.sg/careerportal/main.aspx.

In your application, please provide the names and addresses of three people from whom confidential references may be obtained. Please indicate their professional relationship to you.

You can contact the HR department at [email protected] for any enquiries regarding the role.

Closing date for applications is Friday, 3 January 2025

(Only shortlisted applicants will be notified)

CPE Registration No.: 196100114C | Period of Registration: 7 June 2023 to 6 June 2029

COMPANY DESCRIPTION

Established in 1948, YHI was listed on the Mainboard of the Singapore Exchange Securities Trading Limited (SGX-ST) on 3rd July 2003. YHI Group is a recognized distributor of high quality automotive and industrial products, and a familiar and trusted name in alloy wheels manufacturing as an Original Design Manufacturer (ODM).

Today, YHI's wide international presence can be seen in over 100 countries operating through its 33 subsidiaries and 3 associated companies located in Asia Pacific, North America and Europe. YHI distributes a diverse range of premium automotive products, which include tyres, alloy wheels, energy solutions, buggy & utilities vehicles and other industrial products to more than 5,000 customers globally. YHI currently has three alloy wheels manufacturing plants located in Suzhou in China, Taoyuan in Taiwan and Malacca in Malaysia.

In order to strengthen YHI distribution network, the Group will continuously sharpen its sales focus, as well as embark on strategic plans to promote and develop its portfolio of premium and proprietary brands in the global market where "The World is Our Market".

In line with YHI expansion plans, it is now seeking for individuals who share its core values and ethics and willing to grow together. Similarly, candidates will be promised a warm & caring environment and a platform to grow professionally.

RESPONSIBILITIES

Job Highlights & Staff Benefits

• Subsidiary of a Company listed on SGX-ST with a stable revenue stream and growth potential
• Annual performance bonus
• Annual increment
• Team bonding activities and birthday vouchers
• Leave, Medical and Dental benefits
• Education sponsorship and fully paid external training

Responsibilities:

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems' resources usage closely.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met.
• Draft and update technical documentation such as administration & user guides.
• Provide technical support to both Local and Overseas branches' users over the LAN and WAN without compromising security.
• Source for products/solutions and vendors/suppliers for required projects.
• Provide L1/L2 support and participate as a team lead or member in projects.

• Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA
• Minimum of one year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred
• Experience with Veeam, VMware, and UNIX/Linux is an added advantage
• Experience in API/Web Programming and Database Administration is an added advantage

• Working location: 2 Pandan Road Singapore 609254
• Working hours: 8.30am to 6.00pm (Mon Fri)
• Company transport is provided from Clementi MRT (one way)
• Mobile reimbursement is provided

About You

We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.

Key Areas of Responsibility

● Support of all Applications for ASIA

● Participate in Global Project and Future SAP lead for ASIA

● Develop and validate the application design.

● Gather feedback from business users and understand the requirements

● Define/Validate IT Application process and governance

● Work with other Regional/Global IT teams/Vendor

● Author complex stored procedures, SQL Jobs

● Assists in project planning and scheduling

● L1-L2 Support/trainer for end-users

● Vendor Coordination & Vendor-Contract Management

Qualifications/ Experience

● Diploma/relevant qualification in IT or Computer Science

● Exposure to end-user environments with different application technologies (ERP, CRM, BI…)

● 5+ years experience in ERP, BI space

● Team player with experience working with multi-cultural team and regional exposure

● Pro-active and independent

● Good knowledge of Business process and ERP architecture

● knowledge and exposure working with different modes of integrations ( ETL, ELT, ESB….)

● Very good Knowledge of Microsoft SQL, SSIS.

● An understanding of Financial Reporting and / or Financial Concepts

● An understanding of cash-to-order, procure-to-pay process

● Ability to prioritize assignments,

● Excellent communication skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.

● Excellent analytical and problem-solving skills with an understanding of existing and emerging technologies.

● Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.

● Regional travel will be required

● Experience working in the manufacturing domain is a plus

● Willingness to learn new applications is a plus

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.
• Good understanding in Die Sorter or Wafer Sorter

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Reporting to the General Manager and responsible for technical specification and definition of industrial systems, products and solutions including system and product design, technical sourcing of such systems / products and digitization applications

• To attend technical review with sales team and technical meetings with clients

• To attend coordination meetings with architects, M&E and structural consultants

• To lead a small team of designers; monitor project design submission schedule, check designs and shop drawings, training designers, etc.

• To attend technical meetings with main contractors. Coordinate pipe clashes with M&E and structural services

• Detailed job responsibilities will be provided upon application

Requirements:

• Bachelor/Master’s Degree in mechanical engineering, automation or relevant fields

• At least 8 years product and application experience in Construction/Engineering industry

• Good business negotiation and presentation skills

• Excellent communication skills with multinational customers and colleagues.

• Good leadership to lead technical team for business growth. Exhibit flexibility and agility

• Able to work independently with professional judgments, proactivity and team player spirit.

• Willing to take up challenging assignments

• Revit & AutoCAD proficient

• Candidates available immediately or short notice preferred

We invite interested and qualified candidates to send in your updated resume (MS Word Format), stating your reasons for leaving each employment, your current and expected salary to [email protected] and cc [email protected]. Please indicate the position you are applying in your email subject. Your interest will be treated with strict confidentiality,

We regret to inform that only shortlisted candidates will be notified

EA License: 90C3627

EA Reg No: R1108020

PAL Technical Operations Manager - SEC

Working hours : 9 am–5:45 pm
Working Days: Mon - Fri
Working location: Gul Circle
Salary: S$ 7,500 - 8,000

DEPARTMENT : PRODUCT APPLICATION LAB
REPORTS TO : ASSISTANT GENERAL MANAGER, APPLICATION & PRODUCT MGT.

About the company:

A privately held, global company with a belief in innovation and employee empowerment. With over 1000 employees worldwide, a global supplier of specialty chemicals, custom finishing equipment, engineered powders, and analytical control systems to the electronic component, printed circuit board, semiconductor, industrial finishing and decorative industries.

Job Description

RESPONSIBILITIES

This role will be responsible for our Product Application Lab for Semiconductor applications. Working closely with the Sales team and global technical resources, the selected candidate will support the development and growth of Semiconductor industry products in the region, focused on Southeast Asia. The initial focus will be on Strip, Etch, and Clean (SEC) solutions, but will also grow to include the Elevate® line of electroplating products. Specifically, the duties will include:

• Having a deep understanding of Technic products for the Semiconductor industry,
• Keeping abreast of industry developments and market position/performance of comparable competitive products.
• Working with Sales team to select appropriate customer and application targets
• Visiting customers across the territory to understand their equipment, process, and product performance requirements.
• Starting-up and operating the Technic Wafer Processing and Failure Analysis lab
• Conducting product functional performance testing & measurements either on-site or coordinating with other Regions to generate test results remotely.
• Advising on laboratory upgrades needed to better serve customers
• Liaising with customers during qualification tests and providing trouble-shooting advice after installation
• Recommending the best product for the application based on product experience and/or laboratory trials
• Hiring and supervising at least one technician to maintain the lab and support customer trials
• Developing specifications and facility recommendations for local manufacturing of SEC products, either at Technic or third-party facilities
• Advise on hiring and lead training of operators for local manufacturing
• Set operating procedures, quality targets and release specifications for any eventual locally made semiconductor products
• Developing external collaborations with co-suppliers, Universities, or Government Research Institutes to strengthen our offering, improve our market visibility, or secure funding to advance our product offerings.

Requirement

• The role may require regular travel Overseas (1-2 times per month) & less frequent travel to France and the US (1-2 times per year)
• Qualifications: Graduate degree (Masters or PhD) in Chemistry or Chemical Engineering
• Experience: 10 Years of experience in Semiconductor Wafer Processing industries

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Job Description

• Industry/ Organization Type: Marine Product Service Provider
• Position Title: Sales Support Coordinator
• Working Location: West – Tuas Link (Walking distance)
• Working Hours: 5 days (Monday to Friday: 8 am-5 pm)
• Salary Package: Up to SGD 3200 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Involve in the preparation of proposals, ensuring coordination and timely follow-ups on offers.
• Oversee and coordinate the timely and efficient fulfillment of orders, including the arrangement of delivery schedules.
• Accurately record all transactions and data entries in the system, and ensure proper filing of all related documents.
• Address customer queries and deliver comprehensive after-sales support.
• Aid in the collection of accounts receivables.
• Contribute to the preparation of reports as required.
• Continuously update product knowledge to effectively assist customers.
• Strive to meet and exceed individual and departmental KPIs.

APPLY NOW!!!

• Min. N level
• Min. 2 years of working experience in the related field
• Training is provided to an inexperienced candidate
• Familiar with Microsoft Office

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67190 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

• Assist in onboarding and offboarding of staff
• Administering the pre-tests of candidates
• Pantry and stationery ordering
• Office maintenance
• Opening of mailbox
• Attending to guests at front desk (only around once or twice a day)
• Schedule delivery for external on the festive seasons (Chinese New Year, Mooncake Festival etc.)
• Applying of Jurong Island pass (once a week)
• Maintaining common emails

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

Front Office Level 2 Application Support

POSITION GENERAL DUTIES AND TASKS :
Qualifications, Skills, and Experience

Experience: 1 - 3 years

Proven experience in Level 2 application support within the financial services or trading technology space.
Expertise in front-office trading platforms and financial applications, such as ION, Bloomberg, MarkitWire, Fidessa, Front Arena, CME Brokertec, TradeWeb, and Trading Technologies.
Experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products.
Strong understanding of incident management processes, familiarity with ITSM tools (e.g., GLPI, ServiceNow, Remedy, JIRA) and the ability to resolve complex technical issues under pressure.


Technical Skills:

Advanced troubleshooting and diagnostic skills, particularly within trading platforms, market data feeds, and trade execution systems.
Familiarity with ITSM tools (e.g., GLPI, ServiceNow, JIRA) for managing incidents, requests, and tracking progress.
Proficiency in Unix/Linux and Windows environments, including command-line tools and scripting for basic system administration.
Understanding of networking protocols and data feeds and how they interact with trading platforms.
Experience with SQL and the ability to query databases to investigate data-related issues.


Communication Skills:

Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment.
Ability to explain technical issues to non-technical stakeholders, providing clear instructions and updates.
Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.


Problem-Solving Skills

Ability to think critically and solve complex problems, particularly in high-pressure situations.
Proactive approach to identifying and addressing potential issues before they impact the project.
Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.


Personal Attributes:

Customer-focused with a passion for delivering excellent user support.
Self-motivated, with the ability to work independently and as part of a team.
Strong attention to detail and methodical approach to incident management.
Ability to multi-task and manage a high volume of incidents simultaneously. This role typically operates in a fast-paced, high-pressure environment within a financial institution or consultancy.

1. JOB DESCRIPTION

Job Title

Technician/Engineer (Contract/Perm)

Occupation

Technician/Engineer

Job Description & Requirements

Job Highlights

• Mon - Fri 8.30am to 5.30pm. Training provided
• Transport and Mobile Allowance + OT + Medical reimbursement

Job Description

Responsible for facility hook-up, installation, repair and start-up process of semiconductor equipment.

Responsibilities

• Perform installation work according to guidelines and procedures
• Perform safe and proper move-in according to procedures
• Tally and check the conditions of parts and accessories
• Support engineering activities
• Ensure good EHS compliance

Requirements

• Must possess Min. Certificate / Diploma in Electrical / Mechanical / Electronic Engineering or equivalent
• Preferred bilingual in English and Chinese to handle Chinese speaking customers’ technical enquires & conduct trouble shooting based on customers’ feedback
• Cleanroom environment
• Able to start immediately preferred

• Assist the Project Manager in the daily execution of work
• Ensure that the works are carried out in accordance with the Project Quality & Safety Plan, contract requirements, including drawings and specifications
• Monitor, control and coordinate site works with the operations team as well as the contractors
• Establish and implement controls to ensure that works are carred out safely accordingly to the works programme and produce short term work plans
• Check construction drawings and highlight discrepancies
• Ensure that all corrective action or preventive action is implemented effectively and quality records are properly maintained
• Monitor and control progress to make sure that turnover and cost is in line with master construction programme
• Ensure material submission & approval, ordering and delivery are according to agreed schedules