Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Job Summary

The Lead Salesforce Architect role will be responsible for building and mentorship of a multi-skilled Salesforce team as well as design and implementing Salesforce solutions for our customers that follow best practices in both IT and Salesforce projects.

Responsibilities

• Manage robust teams of Salesforce.com delivery team members, including BAs, Tech Leads, Architects, Developers & QA
• Perform project and program management activities, including project financials.
• Liaise and manage collaboration between horizontals to bring in synergies and ensure successful delivery
• Take accountability of delivery of work packages to customer facing project teams, ensuring packages are delivered on time and with quality
• Ensure for all projects, each Apex method developed has an equivalent test method with at least one valid unit test (using an assertion)
• Ensure total test coverage within QA and higher environments is at least 85%
• Ensure all code is peer-reviewed against Cognizant development standards prior to deployment to QA
• Maintain and publish Salesforce development standards to broader technical teams on a quarterly basis
• Ensure developers are incorporating code review feedback prior to deployment to QA. Enforce the practice with regular training & project audits.
• Ensure version control has been correctly setup at the beginning of the project
• Ensure all developers are using version control as the source of truth for development
• Be an active part of the COE, owing technical & solution reviews for all projects on a regular basis
• Reporting to internal senior management or Leadership teams on the overall engagement (across different dimensions like delivery, bid management, staffing, financials etc.
• Ability to understand pain areas of business and present workable solutions
• Acts as the escalation point when issues arise and understand what to do and who to work with to resolve them.
• Ability to stay focused in a fast-paced, high-energy, challenging environment where there are multiple competing priorities on a daily basis.
• Work closely with business analysts, architects, developers, testers and a variety of IT and business stakeholders.
• Keeping up to date with Salesforce releases and new functionality.
• Adhere to company and project standards and guidelines.
• Accurate time management and reporting of own work.
• Quality, on time delivery of agreed deliverables.
• Ability to work on multiple applications/ projects/ BAU enhancement simultaneously and must have a “can do” attitude.
• Grow the maturity of our practice by leading internal initiatives to further develop methodology, tooling, and skillsets. This includes owning our Architect & CTA Academy, enable CICD & version control for all projects
• Define & enable development plan for TL’s to make them into strong TA’s
• Help drive bootcamp for developers and enforce best practices in all our developers

Requirements

• Extensive years of experience in handling large delivery engagements with a strong experience in managing SFDC programs
• Deep knowledge and expertise across the Salesforce.com platform (Sales Cloud, Service Cloud, etc.), including experience delivering complex SFDC solutions
• Has delivered multiple full end-to-end Salesforce.com implementations/projects, especially including highly integrated/complex ecosystems. Understands how to deliver capabilities on Salesforce AppExchange products
• Strong program management and problem-solving skills
• Should have excellent presentation and written communications skills
• Strong Exposure to SDLC and Agile methodologies
• Exceptionally strong in scope management
• Has ownership for key projects’ timelines, deliverables, budget and metrics
• Proven ability to efficiently manage a portfolio and drive operational improvements
• Should be flexible in time and attitude
• Works independently to manage the whole program and respective stakeholders/ and projects
• Hands on experience with setting up branching strategy, version control & CICD

Qualifications

• Platform Developer I (mandatory)
• Platform Developer II (desirable)
• Salesforce Application Architect (mandatory)
• Salesforce System Architect (desirable)
• Integration Architecture certified (desirable)
• TOGAF Certified (desirable)
• Project Management or Delivery focused certification (mandatory)

• Plan technical deliverables (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.
• Plan & collaborate across different application teams to manage technical dependencies of the solution
• Plan, monitor and manage risks/issues related to technical delivery
• Provide status update related to technical delivery / Program Manager
• Partner with Development Manager in managing application teams to build the enhancements
• Partner with Test Manager to ensure completion of System Integration Testing (SIT), User Acceptance Testing (UAT), performance / load testing and application security testing with quality results
• Prepare and manage technical implementation plan across application teams - coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support
• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions
• Experience in service-oriented technologies
• Good understanding and experience in software development cycle (Waterfall/Agile best practices)
• Good problem solving, analytical, synthesis, system thinking and solutioning skills
• Strong negotiation skills and vendor management skills

Role:

Technical Manager (Mechanical / ACMV)

• Working Day: 5 Day | Mon – Fri 8.30am – 6pm
• Location: Ang Mo Kio
• Salary: $6,000 - $9,000

Requirements

• Degree / Diploma in Electrical Engineering, Mechanical Engineering or Building Services.
• Min 8-10 years’ experience in Mechanical (ACMV) services.
• Good knowledge in Mechanical works, planning capability and authorities / statutory compliance.
• Good knowledge and experienced in Design & Build Tender for Mechanical (ACMV) services is preferred

Job scope

• Preparation and submission of Mechanical tenders, including reviewing technical specifications, cost estimates and project timelines.
• Taking charge on Mechanical QS related matters and responsible from tender to pre-contract and post contract administration duties.
• Prepare tender clarifications, liaise with consultant, attend site visit and tender briefings/meetings.
• Responsible for interpretation of specifications, compliances, review of tender drawings for any discrepancies and any other relevant document.
• Conduct detailed technical evaluations of tender documents to ensure compliance with project requirements and industry standards.
• Identify potential risks and challenges associated with tender submissions and develop mitigation strategies.
• Plan and execute with tender team to achieve KPI.
• Suggest Value Engineering solution for MEP works, if required, in the tender.
• Assist in the presentation slide, technical write up for tender submission/interview and attendance of tender interview.
• Involve in project write up such as understanding scope of work, manpower histogram, programs and project schedule using Microsoft Project software.
• Provide technical expertise and guidance to support the decision-making process during tender evaluations.
• Evaluating quotations from sub-cons/suppliers according to tender requirement.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

An established Civil & Structural Engineering Consulting firm in Singapore requires the following:

Resident Technical Officer

Responsibilities:

• To assist QP(Supervision) on the site supervision and coordination works.
• To attend site meetings and resolve site technical issues.
• To review contractor’s submission.

Requirements:

• Registered with IES as Resident Technical Officers (RTO) in Singapore.
• Minimum 3 years of site experience and preferably in viaduct structures / MRT projects / road works or geotechnical works.
• Able to work independently as well as in a team.

Interested applicants, please write-in with detailed resume, stating personal particulars, current & expected salaries, availability and experiences to [email protected]

Responsibilities:

• Lead and guide software delivery teams to implement solutions.
• Analyze project requirements, Design and develop software systems and applications to meet customer's needs.
• Work with Project Manager and stakeholders to ensure timely and successful delivery of the project scope within timelines
• Serve as a technical advisor to the development team, offering troubleshooting support and driving issue resolution.
• Prepare and maintain technical documentations and design plans
• Provide System Enhancement Recommendations such as modifications or upgrades to existing software systems and applications to enhance performance.
• Ensure compliance with industry standards, regulations, and best practices (e.g. SGTS, GCC, IM8, etc.)

Requirements

• Experience in infrastructure architecture (on-prem/cloud), database architecture and networking
• 5-8 years of experience in software, systems design and implementation.
• Experience in pre-sales consulting would be added advantage
• Experience as a Solution Architect would be a plus
• Proficiency in software development languages such as Java, Python, C++, or others

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

This is a Technical Business Analyst opportunity for a public sector services company. The role will mainly support the web and mobile version of a widely-used application.

RESPONSIBILITIES:

• Modifying, enhancing or adapting existing or proposed systems within an organisation with the purpose of improving business efficiency and productivity.
• Plans activities involving the examination and documentation of technical requirements for new solutions to be created and user needs analysis.
• Analyses the feasibility of new systems and enhancements to existing systems, translates technical requirements into system specifications and writes test cases.
• Develops documentation and guides for the use of new or enhanced systems.
• Manages analysis projects and is open-minded and innovative in exploring new and alternative solutions to optimise systems.
• Able to engage and support others in the team, and readily put forth his ideas in a clear and compelling manner.

REQUIREMENTS:

• Degree in Computer Science, Computer Engineering or equivalent
• At least 5 years relevant IT Business Analyst work experience
• Experience in assessment of requirements feasibility, functional and technical design, and involved in project life cycle
• Strong analytical skills, self-motivated and ability to work independently
• Ability to communicate effectively and collaborate with teams
• Proficient in MS Office and basic understanding of Windows Servers and MS SQL

Morgan McKinley Pte Ltd

Cedric Ferreras

EA Licence No: 11C5502

EA Registration No. R1870889

• At least 10+ years of experience in application development and maintenance with full software development life cycle experience
• Functional knowledge in Credit Card Ecosystem (Card acquisition, issuance, authorization, settlement, disputes, scheme compliance)
• Hands-on experience on cards application domain on a mainframe platform.
• Significant domain knowledge in Cards and Payments.
• Technically competent in COBOL, CICS , Batch and EZT programming
• Experienced in working with mainframe online related technologies including CICS/Online
• Message layer/API integration
• CICS Expediter
• Experience with Mainframe Batch Processing Enviornment JCL, JES2 Batch and VSAMGood working knowledge skills with Microsoft Office Products, Microsoft Visio and Microsoft Project.
• Concise understanding of the system development life cycle
• Have experience working on Cards Related application operating on Open Platform eg Linux/Windows
• Proven experience to project manage a team of developers and vendors in
• Good functional knowledge of cards to design and develop effective / efficient solutions in meeting business requirements
• Experience with large scale Cards migration on Cardlink will be advantageous
• Proven experience to project manage a team of developers and vendors in ensuring timely delivery of system enhancement of varying scales
• Good working knowledge skills with Microsoft Office Products, Microsoft Visio, and Microsoft Project.
• Concise understanding of the system development life cycle
• Effective people leader with good interpersonal skills.
• Excellent communication skills
• Strong problem solving skills
• Ability to multi-task and perform well under pressure

Job Description

P+A Projects is a designer of themed entertainment around the world and is looking for Technical Designers to be a key part of delivering successful projects alongside our Singapore office. Have a passion for theme parks, and want to apply your skills to build pirate ships, giant dinosaurs, and fairytale castles? Then you might be a perfect fit for our team. While we are mostly working from home (WFH) these days, the position will require some in-person duties from the office or onsite meetings.

General Requirements:

• Degree in Architecture, Engineering or Interior Design
• Experience in related fields
• Organised, precise, and attentive to detail
• Great verbal, written, and graphic communication skills.
• Must speak & write fluently in English. Other languages are a big bonus.
• Self-motivated and enjoys contributing to highly collaborative teams
• Flexible and well-rounded to accommodate shifting schedules, project demands, multiple time zones, and deadlines

Job Duties:

• Coordinate with project manager, team and consultants to produce high-quality design & construction documents
• Mockup and organise design drawing set
• Prepare architectural and structural details
• 2D & 3D drafting
• Prepares work to be accomplished by gathering information and materials.
• Plans concept by studying information and materials.
• Illustrates concept by designing rough layout regarding arrangement, size, type size and style,
• Obtains approval of concept by submitting rough layout for approval.
• Prepares finished design layout through review process with supervisor.
• Completes projects by coordinating with other team members, utilizing previous knowledge
• Maintains technical knowledge by attending design workshops; reviewing professional publications; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications:

Technical Design Skills, Layout Skills, Customer Focus, Creativity, Flexibility, Attention to Detail, Deadline-Oriented, Desktop Publishing Tools (AutoCAD, Revit, 3DSMax, Microsoft Office), Acute Vision, Handles Rejection

Our client, a shipping company, is on a lookout for a Technical Superintendent (Container) to join their team!

Responsibilities:

• Manage all aspects of technical maintenance, budget control, planning and all safety aspects of the vessels
• Manage ship maintenance plans
• Ensure vessels comply to the statutory regulations for safety
• Organize, monitor and execute all activities connected to class and flag state and certificate requirements.
• Monitor vessels performance and implement timely remedial actions when required
• Responsible for controlling the budgets for assigned vessels

Requirements:

• Minimum Diploma and above in Maritime Studies or an relevant discipline
• Preferably minimum 2 of experience as a Technical Superintendent (Container)
• COC Class 1 Certified
• Must have sailed as a Chief Engineer on Container vessels

Job Description

• Coordinate with project manager, team and consultants to produce high-quality design & construction documents
• Mockup and organise design drawing set
• Coordinate architectural and structural details
• 3D modelling; understanding creative intent and translating to 3D
• Prepares work to be accomplished by gathering information and materials.
• Plans concept by studying information and materials.
• Illustrates concept by designing rough layout regarding arrangement, size, type size and style,
• Obtains approval of concept by submitting rough layout for approval.
• Prepares finished design layout through review process with supervisor.
• Completes projects by coordinating with other team members, utilizing previous knowledge
• Maintains technical knowledge by attending design workshops; reviewing professional publications; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Job Requirements

• Degree in Video Gaming, Animation, Architecture, Engineering or Interior Design
• Experience in related fields
• Organised, precise, and attentive to detail
• Great verbal, written, and graphic communication skills.
• Must speak & write fluently in English. Other languages are a big bonus.
• Self-motivated and enjoys contributing to highly collaborative teams
• Flexible and well-rounded to accommodate shifting schedules, project demands, multiple time zones, and deadlines

About Us

DFI Retail Group (“Group”) is a leading pan-Asian retailer. At 30th June 2021, the Group and its associates and joint ventures operated over 10,000 outlets and employed some 230,000 team members. The Group (including associates and joint ventures) operates under a number of well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.

DFI Retail Group is a member of the Jardine Matheson Group.

The Role

• Collaborate and assist the Product Manager in their assigned categories so as to achieve company’s financial goal and objectives, improve market share, customer satisfaction and productivity performances measures for the company
• Co-ordinate and assist in implementing and executing all action plans to achieve category sales, profit and income goal and objectives
• Support Product Manager on all aspects of administration processes for new supplier partners and new product developments
• Ensure cost and price changes is reflected timely
• Ensure new article creation is created timely
• Support in the management of consignment related duties
• Assist in the timely and accurate maintenance of promotions download, obtain sign off for press advertisement
• Support Product Managers with weekly promotion commitment and collations with Operations Team and supplier partners
• Coordination with respective suppliers on administrative updates
• Ensure timely and accurate submission of documents for System maintenance
• Support internal stakeholders and communicate any potential issues that may impact on business operations
• Any other adhoc duties as required

About You

• Diploma or Degree in any discipline
• Preferably 1 year relevant working experience
• Proficient in Microsoft Excel (e.g. Pivot Table, Vlookup)
• Knowledge in SAP is beneficial
• Excellent communication and coordination skills
• Meticulous and detail oriented

Benefits

• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement

As Administrator, Facility Support you will be an integral member of the Administration team delivering service excellence to all visitors and callers to our Singapore facilities. As the face of our business, you will greet key clients, suppliers and NOV visitors, welcoming them to our site as well as being the main operator of the switchboard, screening calls and directing callers to their destination, taking messages where needed and informing internal customers of the missed call. You will provide critical administrative support to cross functional teams within NOV supporting various departments as and when required along with everyday tasks. Your proficiency in Microsoft Office software including Word, Excel and Outlook will be critical to this role as will your ability to provide excellent customer service to both internal and external customers of NOV.

DUTIES & RESPONSIBILITIES:

• Reception duties:Telephone switchboard, directing, screening calls, taking and relaying messages in a timely manner.
  Provide timely responses to queries or request
  Greet visitors’ arrival at NOV Reception, provide information and safety induction and announce visitors to company employee
  Prepare and issue Door Access Control cards.
  Prepare welcome board for visitors
  Prepare slides/videos to be played in the screens within the facility
  Ensure knowledge of personnel whereabouts and maintaining exact and complete sign-out/sign-in procedures for visitors and on-site staff - maintain security by following procedures; monitoring logbook; issuing visitor badges; H&S induction and facility evacuation participation.
  Sort outward mail including DHL packages and incoming mail for distribution.
  Provide timely responses to queries or requests from customers, suppliers and public.
  Assist in facility maintenance when required
  Schedule meetings and maintain facility calendar
  
• Organise and arrange transport, lunches, accommodation as required for visitors and employees.
• Provide Executive support
• Provide remote facility support to other 2 facilities in Singapore
• Administrator for corporate mobile users, review monthly bill.
• Order and maintain stationery levels / pantry supplies for all departments within NOV.
• Filing of documents in Rigdocs.
• Purchase Requisition and PO receiving.
• Admin back up support and carry out any other relevant duties as assigned

Vwalla is expanding and we are looking for a dedicated and motivated individual to represent us as our Sales Support Coordinator.This position is to replace an internal promotion, training will be provided

Job Responsibilities:

Handle sales enquires through online channels / email / phone / showroom walk-ins
Create and send quotations / invoices based on salespersons' and customer’s requirements
Monitor, track and follow up on inquiries, sales quotations and orders
Liaising with delivery / installation team to ensure smooth and timely execution of deliverables
Monitor, track and maintain warehouse stock levels
Prepare samples to send out to partners / clients
Perform any other ad-hoc duties assigned

Job Requirements:

Working Hours 10am-7pm, Wednesday to Sunday
Off on Monday, Tuesday and Public Holidays
Proficient in MS Word and Excel
Experience in sales support role will be an advantage
Preferably can join immediately or within short notice
Good communication, administrative and organisational skills
Good attitude with a willingness to learn and be a team player

==

Interested candidates are invited to email detailed resume stating your educational qualifications, work experience, present and expected remuneration by clicking "Apply Now".

Job Responsibilities

• Handle incoming mails and sorting of mails for claims registration
• Print settlement letters and handle matching of claims settlement/medical report letters with cheques payment for mailing to meet the expected turnaround time.
• Handle filing of claim documents and settlement letters for scanning or warehousing
• Liaise with Servicing Representatives and/or Claimants for self-collection requests.
• Perform any other ad-hoc admin tasks assigned by Supervisor
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Skills/Requirements:

• Diploma holder with relevant admin duties or customer service experience
• Customer-centric and meticulous with the ability to work under pressure
• High level of integrity takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

We are seeking a dedicated Support Engineer professional to join our team to ensure the smooth operation of our systems and applications. The ideal candidate will have strong technical skills and be able to collaborate with various departments to support and maintain our software systems.

Responsibilities:

• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).

• Collaborate with cross-functional teams to identify and resolve production issues.

• Perform root cause analysis and provide solutions to prevent future issues.

• Create and maintain documentation related to production issues and resolutions via JIRA.

• Implement and maintain processes and procedures to improve production support.

• Provide daily, weekly, and monthly reports on system performance and issue status.

• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.

• Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.

• Deployments during silent hours.

• Development work within the vendor product (about 10%-20% of time).

Preferred Qualifications:

• Bachelor’s degree in Computer Science or related field.

• 2–4 years of experience in Production Support or related role.

• Strong technical skills in Java, SQL, UNIX, and scripting languages.

• Ability to troubleshoot and resolve complex production issues efficiently.

• Excellent problem-solving and analytical skills.

• Effective communication skills to collaborate with cross-functional teams effectively.

• Willingness to participate in on-call rotation.

Internal ref: No bh id (N)

Regards,

Lini

Recruitment Consultant

R22108463

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Job Responsibilities:

• Provide administrative support to the sales team, including scheduling meetings and managing documentation.

• Organize and track the sales pipeline, leads, opportunities, and client interactions.

• Assist in preparing tailored sales quotations and proposals.

• Identify and qualify new sales leads through cold calling, networking, and referrals.

• Collaborate with internal teams to develop lead generation strategies.

• Coordinate sales processes with cross-functional teams.

• Maintain accurate records of sales activities and client communications.

• Support the sales team in executing sales initiatives and driving growth.

Job Requirements:

• Good communication skill and teamwork

• With experience in sales support / inside sales in technology sector preferred

• Familiar with CRM software and Microsoft Office

• Comes with commission incentive scheme

AngelineMah

Reg No: R2096146

One Vogue Pte Ltd

EA License: 19C9629

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Zagro is a Singapore public-limited company, strong in heritage and very experienced in providing Agrisolutions to farmers in agriculture and animal husbandry. It manufactures and distributes a wide range of nutrition and protection products for animal health and crop care.

In line with our aggressive growth, we are now looking for an energetic, driven and highly competent professional who is passionate and committed to join our growing talent pool and make a difference to the success and future of our Group.

Shipping & Operational Support Coordinator

Responsibilities:

• Handle import and export documentations.

• Coordinate shipping activities with forwarders, customers, and banks.

• Collaborate with colleagues at regional offices to ensure smooth logistics processes.

• Provide operational support to the reporting officer including managing schedules and assigned tasks.

• Undertake additional duties as required by the reporting officer.

Requirements:

• Diploma in Shipping, Logistics, Supply Chain Management or a related field preferred.

• 1–2 years of experience in shipping or logistics, with administrative experience being a plus.

• Knowledge of TradeNet and LC is an advantage.

Job Purpose

The IT Support Officer provides Level 1 and Level 2 technical support to ensure the smooth operation of the organisation’s IT systems and services. Key duties include troubleshooting Windows Servers, managing IT support tickets, maintaining IT infrastructure, overseeing IT asset management, and supporting IT and AV needs for events. The Officer will also assist with operations support and perform tasks assigned by the IT Head to ensure the effective delivery of IT services.

Principal Accountabilities

IT Support and Troubleshooting (Level 1 & Level 2)

1. Manage and resolve IT support tickets through the helpdesk system, ensuring timely issue resolution.
2. Provide Level 1 support for end-user devices and escalate complex issues to Level 2 support.
3. Troubleshoot Windows Server issues, including user access, Active Directory, file sharing, and group policies.
4. Diagnose and resolve network connectivity issues, VPN configurations, and firewall settings.
5. Support end-user devices, including desktops, laptops, printers, and mobile devices.

IT Asset Management and Issuance/Clearance

1. Maintain and update the IT asset inventory, including hardware, software licenses, renewals and warranties.
2. Manage IT asset issuance during employee onboarding, ensuring proper setup of devices and accounts.
3. Oversee IT asset clearance during offboarding, ensuring retrieval of devices and revocation of access.
4. Conduct regular IT asset audits to ensure accountability and compliance with security standards.
5. Ensure proper disposal of end-of-life equipment in accordance with security policies.

Maintenance and System Updates

1. Perform preventive maintenance on servers, desktops, laptops, and network devices.
2. Apply Windows Server patches, updates, and security fixes to maintain a secure IT environment.
3. Assist with system upgrades and hardware replacements.

IT and AV Support for Events

1. Provide IT and AV support for meetings, workshops, and conferences, both on-site and virtual.
2. Set up and operate AV equipment such as projectors, microphones, speakers, and video conferencing systems.
3. Manage virtual and hybrid meetings using platforms like Zoom, Microsoft Teams, and Google Meet.
4. Troubleshoot technical issues during events to minimise disruptions and ensure smooth operations.

Operations Support and Other Tasks

1. Provide operational IT support, including backup management, data restoration, and system monitoring.
2. Assist in documenting IT processes and maintaining accurate IT records.
3. Support IT procurement by assisting with vendor coordination and purchasing IT equipment.
4. Perform other tasks as assigned by the IT Head, such as assisting with IT projects, audits, or training sessions.

User Training and Documentation

1. Provide basic IT training to staff on systems, tools, and best practices.
2. Create and maintain user guides, FAQs, and knowledge-base articles to address common IT issues.
3. Promote cybersecurity awareness across the organisation to reduce IT risks.

Job Specification

Qualifications and Experience

1. Diploma or Bachelor's Degree in IT, Computer Science, or a related field.
2. Minimum 2 years of experience in IT support, including Windows Server troubleshooting and network support.
3. Experience in IT asset management and AV support is preferred.
4. Certifications such as ITIL, CompTIA A+, Microsoft certifications (e.g., MCSA, MCP) are advantageous.

Additional Skills and Knowledge

1. Strong troubleshooting skills for Windows Servers, Active Directory, and networking.
2. Proficiency in Google Workspace, Microsoft Office, and IT infrastructure management.
3. Familiarity with IT helpdesk ticketing systems.
4. Experience with AV systems and virtual meeting platforms.
5. Strong organisational and communication skills to support both technical and non-technical users.

Desired Behavior

1. Be customer-focused by providing timely, patient, and empathetic IT support to all users.
2. Proactive by identifying and resolving issues before they escalate, improving IT processes.
3. Take ownership of tasks and follow through on unresolved issues.
4. Be able to adjust to changing IT needs and stay calm under pressure.
5. Work effectively with team members and communicate clearly with users.
6. Uphold cybersecurity best practices and protect sensitive data.
7. Support the organisation’s goals with a service-oriented mindset.

Job Description

• Respond to customer inquiries via phone, email, and other communication channels.

• Prepare and process quotes, and other sales-related paperwork. (Airfreight /

Seafreight / Logistic / CBT).

• Preparing reports on a weekly/or monthly basis.

• Trouble Shooting (Damage Cargo, Billing Issues, etc.) (Airfreight / Seafreight /

Logistic / CBT).

• Coordinate with internal teams such as outdoor sales, operation, finance, and

customer service.

• Work alongside with outdoor sales with generating new business and maintaining

existing customer relationships.

Job Requirements

• Optimistic, Positive and Proactive.

• Effective communication and Interpersonal skills.

• Keen to make an effort and pursue areas of improvement.

• Able to cope and work under pressure or overtime if required.

• Able to perform independently or connect well in a team player environment.

• General knowledge on excel format if any.

• Relevant experience and knowledge in customer service/freight forwarding industry

Mon to Fri 8.30am - 6pm

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from Illumina End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with Illumina core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

About the job

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

Due to continuing growth and development of Merlin’s attractions and brands on a global scale, we are looking for IT Support Analyst to join our Technology department on a permanent basis. The role will be based at Madame Tussauds Singapore (Sentosa Island).

Responsibilities

• Work with the wider IT Team to provide first class technical support to Merlin offices and attractions within region
• Promotion of the IT Service Desk to encourage adoption across the business as the single point of contact
• Consulting and advising users of all levels across Singapore and the APAC region
• Promote Continual Service Improvement and follow through with initiatives
• Promote and advocate security and governance policies
• Ensure IT standards are maintained and promoted across all IT disciplines.
• Ability to problem solve on more complex incidents and requests. Assisting with the coordination and resolution of major incidents.

Qualifications & Experience

• Proven experience in 1st or 2nd line technical support
• Must have experience with supporting Point of Sale Systems in Retail, F&B, Hotel and Ticketing such as Simphony, Opera, Accesso
• Field engineer experience is desirable
• ITIL Foundation
• Network support experience
• A Microsoft or Cisco based certification is desirable
• Technical skills – Troubleshooting, Windows 10/11, Office 365, Microsoft Cloud/Endpoint Manager, Apple, Android, Cisco Networking, Juniper Mist, Point of Sale (POS), Oracle, Digital signage, Kiosks, Ticketing System

The Benefits…

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and can quickly become even better (our magic can help here).

The local benefits include:

Medical & Dental Insurance
Sentosa Island Partner membership
Merlin Magic Passes that grant free entry for you & your guests to any of our attractions around the world
Development opportunities
Flexible working arrangements
And many more!

Here at Merlin Entertainments we are proud to have a diverse workforce, and we’re all about providing equal opportunities to the whole team. Because of this we are committed to an active all together programme which starts with our recruitment and selection process

Position Overview:

We are looking for a proactive and dynamic Application Support Analyst to join our team. The ideal candidate will have at least 2 year of experience in application support, a strong understanding of Unix commands, Shell scripting, and SQL queries. You will be responsible for monitoring alerts, addressing incident tickets, and ensuring production systems run smoothly.

Responsibilities:

• Monitor application and infrastructure alerts to ensure smooth operation.
• Recommend and implement solutions to prevent and resolve production issues.
• Take ownership of incident tickets, ensuring timely responses and resolutions.
• Close open incident tickets in accordance with service level agreements (SLAs).

Requirements:

• Minimum 2 year of experience in an application support role.
• Proficiency in Unix commands, Shell scripting, and SQL queries.
• Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus.
• Exposure to the banking industry is advantageous.
• Strong team player with excellent interpersonal and communication skills.
• Ownership-oriented with a commitment to meeting SLAs and delivering high-quality work.
• A dynamic individual with a strong desire to learn and grow.