My client is a Construction company located at Tiong Bahru.

Customer Support Engineer

Working Hours : Mon to Fri (office hour)

Key Responsibilities:

• Prepare and issue accurate quotations based on customer requirements and follow up on potential sales.

• Liaise with Site Engineers to understand customer needs and provide necessary support.

• Assist in the preparation of sales proposals and offer technical solutions where appropriate.

• Liaise with the Operations and Purchasing teams to ensure timely sourcing of products to meet customer demands.

• Support purchasing roles by ensuring that materials and products are sourced in line with customer requirements and job timelines.

• Assist in sourcing and evaluating products and suppliers, negotiating pricing, and ensuring lead time clearly defined.

• Handle general customer inquiries through calls, emails and WhatsApp to resolve issues in a timely and professional manner.

• Provide administrative support for sales meetings, product presentations, and other related events.

• Track and monitor customer satisfaction and dissatisfaction, addressing issues where necessary to enhance the overall customer experience.

• Escalate unresolved issues to the Section Team Lead/ Sales Manager or relevant departments for further action.

• Perform ad-hoc administrative tasks as assigned by the Section Team Lead or Sales Manager.

Requirements:

• Exposure in Engineering or a related field preferred.

• Experience in sales support or customer service roles is an advantage.

• Excellent communication and interpersonal skills.

• Proficiency in MS Office applications (Word, Excel, Outlook) and experience with CRM systems.

• Ability to handle multiple tasks, work under pressure, and meet deadlines.

Details:

• Monday to Friday, office hours
• Changi Business Park
• Up to $4400 + AWS + VB
• Minimum 2 years of secretarial experience

Job Description:

• Support the main Exec Assistant to ensure smooth operation of the International Business Office (IBO) administrative functions.
• Assist in booking travel arrangements, including flights, accommodation and transportation.
• Support the application process for Visas for the IBO team. Liaison with travel agencies, embassies and other group companies to confirm the latest Visa requirements for travel designations.
• Support EA to manage IBO team’s calendars.
• Manage official communications, including calls and emails. Act of point of contact between internal and external stakeholders.
• Assist in planning and organizing both internal and external meetings and events. Ensure timely communication and preparation with all relevant parties.
• Assist in reconciling and verifying the IBO team’s travel and entertainment claims in accordance with the Company’s business expense policy.
• Organise and maintain records, files and documents relating to IBO administration
• Assist in drafting and reviewing memos, letters and other correspondences
• Ensure confidentiality and accuracy in handling sensitive information
• Taking detailed meeting minutes
• Administrative duties and any other duties assigned by the Executive Assistant.

Interested applicants, please submit your resume to:

Email: [email protected]

Jaslynn Koh Li Wei R1546523

Recruit Express Services Pte Ltd 13C6614

Sales Coordinator

$2,200-$2,700
5.5 days (After 3 mths probation alternate Sat)
830am-530pm; 830am-12pm
Jurong East

Responsibilities:

• Handling sales enquiries;
• Preparing quotations;
• Order processing;
• Coordinate with operations team;
• Support project team for project sales

Requirements:

• Experience in sales / administrative roles
• Basic computer / MS office literacy

WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III within the Corporate Technology - Corporate Data and Analytics Services (CDAS), you will be tasked with ensuring the operational stability, availability, and performance of our production application flows. Your responsibilities will include troubleshooting, maintaining, identifying, escalating, and resolving any interruptions in production services for all internally and externally developed systems, thereby guaranteeing a seamless user experience. Additionally, your role will be crucial in promoting a culture of continuous improvement within the team.

Job responsibilities

• Provides technical and functional support to all end users within CDAS

• Investigates the issues raised by researching for similar incidents, learning the data model and checking the data and service logs

• Leverages data analytics and reporting skills (Qliksense, Tableau, Alteryx, ServiceNow, etc) to identify issue trends and solutions to top-talkers

• Organizes meetings with the users to understand the issues they are facing when using our technology services

• Provides feedback and reports to technology teams and product owners on application requirements, helping to prioritize fixes and liaise with end-users for acceptance after researching and diagnosing bugs

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm

• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability

• Assists in the monitoring of production environments for anomalies, addresses issues, and drives evolution of utilization of standard observability tools

• Identifies issues for escalation and communication, and provides solutions to the business and technology stakeholders

• Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science/Information Systems/Engineering or related disciplines

• Minimum 3 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud i.e. AWS, Unix

• Proficient in observability and monitoring tools and techniques

• Strong communication skills (both written and verbal)

• Customer focused and service oriented, with a proactive customer approach and dedication to providing best of class service at all times

• Experience with ticketing systems, such as ServiceNow and Jira Service Desk

• Experience with database queries and MongoDB

• Awareness and exposure to change management methodologies and best practices

• Awareness and exposure to systems development practices and methodologies

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting

• Working understanding of public cloud

• Knowledge of banking products and interest in the finance world

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=fd22f49c7272620e254dbcf8b1adf868

Key Responsibilities

• Manage user account access by granting and reactivating rights through requests raised in a ticketing system.
• Assist in system testing and verification processes following infrastructure changes and system patches.
• Coordinate with external vendors for Level 2/3 support to troubleshoot issues, manage incidents, and oversee software development for change requests.
• Ensure timely resolution of incident tickets and service requests, meeting agreed Service Level Agreements (SLAs).
• Generate and manage reports for user access, application reviews, and other statistical purposes.
• Oversee user management tasks and key performance indicators (KPI) tracking.
• Prepare for production deployment of bug fixes and system enhancements.
• Monitor scheduled jobs and system interfaces, following up with remedial actions when necessary.
• Perform regular housekeeping of system logs and project documentation.
• Transcode media and document files for use in applications and servers.
• Manage the ingestion of digital content, such as images and audio, into relevant systems.
• Carry out additional operational and administrative tasks as required.

Requirements

• A degree in Information Technology, Computer Science, or a related discipline.
• At least five years of relevant experience in IT or the Infocomm sector, with a focus on operational support and system maintenance, particularly web application management.
• Expertise in system administration and operational support is essential.

Job Description

• provide adhoc technical support on daily basis ;
• see through the implementation of custom mobile app ;
• set up and maintenance of servers ;
• procurement and recording of company IT assets ;
• diagnose and troubleshoot technical issues

Job Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Good understanding of computer systems, mobile devices, mobile applications and other tech products (including maintenance of CPU set)
• Familiar with infrastructure set-up, server/firewall set-up, administration of server and domain (including domain migration)
• Proficient in Microsoft Excel (VBA is a plus)
• Excellent problem-solving and communication skills
• Diploma in Information Technology, Computer Science or relevant fields

Location : Islandwide

Working Hours

· Mondays to Fridays: 6:30am to 12:30pm (no lunch break included)

· Service not required on Saturdays, Sundays and gazetted public holidays.

Scope of Services

Running of errands

1. Conveying messages to the parents and staff in the school.

Data entry

2. Recording late coming of students.

3. Recording loan of uniforms to students

Updating of daily staff absence data

4. Record the daily student report sick data in the log books

Receiving and registering documents

5. Receive and register documents in the front office.

Sorting and storing of files

6. Sort out and keep the daily files at the office counter.

7. Any ad hoc duties tasked by the school leaders

Qualification, Skill & Experience of the Contractor’s Personnel

· Preferably GCE 'O' Level Certificate or equivalent

· Should have at least 3 years of experience as a receptionist.

·Having prior general administration experience working in a school environment would be an advantage.

· Proficient in Microsoft applications, including Excel, Word and Powerpoint.

· Ability to use basic Internet sites i.e. Gmail, WhatsAppWeb, etc.

· English (Written & Spoken) and with one mother tongue language (e.g. Malay, Mandarin, Tamil)

· Able to communicate with students, aged 13 to 17 years old age group

• Provide assistance to residents and visitors and attends to their enquiries and feedback.
• Provide issue resolution to residents’ feedback and escalate issues when necessary.
• Answer phone calls and email correspondences from residents, authorized representatives, and contractors.
• Log all calls received promptly and accurately.
• Assist residents in facilities booking (e.g. function room and BBQ booking) and use of other leisure facilities (e.g. gym, steam room, swimming pool)
• Assist residents in various applications like house moving, vehicle registration, access card, access tags, etc.
• Prepare welcome package for new residents and brief them with house rules and by laws.
• Stationed in Office and/or Client premises
• Perform general administrative duties and other ad-hoc tasks as assigned
• Supports the day-to-day operations
• Proficient in relevant computer applications like MS Word, Excel and PowerPoint
• Able to work independently with a positive work attitude
• Meticulous

Zenith Infotech (S), a Tech Recruitment firm with 28 years of presence in Singapore, is looking out for Data Platform Engineer to be supporting our client's project.

Canddiate whom are open for 12 months contract to start with, are most welcome to apply here or email to [email protected]

Job Scope :

• Perform operation, installation, and monitoring of big data platforms
• Ensure the reliability and normal operation of multiple core systems for big data and online computing, resolving issues within the agreed SLA
• Evaluate infrastructure requirements for deployments and upgrade activities
• Develop and maintain technical documentations related to design, configuration, troubleshooting, backup, DR, etc
• Ensures deployment and operations of the data platform comply with prevailing security, regulations and audit requirements
• Provide recommendations on data governance practices and in-depth optimizations best practices

Requirements:
• Solid computer software basic knowledge; understand Linux operating system, storage, network IO and other related principles
• Familiar with one or more programming languages, such as Python/Go/Java/Shell/Ansible
• Experience with Cloudera, Informatica, or Denodo and its runtime components would be highly advantageous
• Relevant computing/distributed/big data system experience (Hadoop/HDFS /Kubernetes/Docker/OpenStack/Hadoop/Spark/Flink,etc.) would be advantageous
• Good data structure and system design skills highly preferred
• Good knowledge of information security highly preferred

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

L1 Support Engineer - Contract 1 year (FIRM) +1 year (OPTIONAL)

ROLE & RESPONSIBILITIES

a) Incident Logging and Ticket Handling: Log and process incidents, issues, and service requests submitted by users through phone or email in an incident management tool, resolving them in a timely and effective manner according to internal SLA. Maintain accurate records of issues and resolutions to help improve future support processes.

b) Basic Troubleshooting: Diagnose and resolve common IT issues such as password resets,

software installations, network connectivity and end-user computing (EUC) problems.

c) Escalation: Escalate complex issues to higher-level support teams (L2, management and/or vendor(s)) when necessary.

d) Customer Service: Ensure a positive user experience for staff and guests by maintaining a professional and helpful demeanor.

e) User Account Management: Create, modify, and delete user accounts across various systems, ensuring proper access rights and procedures are followed. This includes setting permissions, resetting passwords, and ensuring compliance with client policies. Provide new staff with their account(s) on their first day, and ensure that all resigned staff have their accounts deleted / submitted for deletion (eg. to AIC) on their last day when they return their laptops.

f) IT Inventory Management: Oversee and maintain an accurate inventory of IT assets, including hardware and software. This involves tracking the location, quantity, and status of assets, as well as monitoring software subscriptions and licenses to ensure compliance and avoid unnecessary costs and/or lapses. Ensuring sufficient assets are available for replacement, recommend tech refresh for equipment.

g) Device Management: Onboarding/Offboarding and assignment of User Devices (eg. mobile phones, tablets, laptops, etc.) on client’s MDM and other platforms for device management. Conduct regular checks and preventive maintenance on VMs, mobile phones and laptops to ensure serviceability; coordinate with vendors to facilitate/effect

repairs on devices as necessary.

h) Onboarding and Offboarding: Prepare/process IT assets such as laptops, desktops, and peripherals as they are acquired/procured; and conduct early setup of assets for new staff members before they are onboarded, with all necessary software and access

permissions configured. Safekeep and manage the return of IT assets from staff members who are offboarded, ensuring data is securely wiped and assets are ready for reallocation.

i) IT Asset Issuance: Manage the issuance and tracking of IT assets such as laptops, desktops, peripherals, licenses, and system accounts/access. Ensure proper documentation and inventory management to maintain accurate records of asset allocation and returns.

QUALIFICATION & SKILLS

• Higher NITEC in Electrical, Electronics, IT, Diploma, or equivalent.
• Relevant experience in IT system support and hardware maintenance.
• Minimum of 5+ years of L1 technical support experience in a large corporate infrastructure.
• Support experience in Active Directory, Entra, Intune; and use Fresh Service for ITSM and inventory, Windows servers, Hyper-V, Azure.
• Strong communication and interpersonal skills. Self-starter, self-motivated, and critical thinker who embraces challenges.
• Ability to work responsibly, independently, and in a team.

• Diploma
• Customer Support / Fulfilment / Order Processing / Sales Support / Document Processing
• IMMD / Short Notice
• Alexandra Technopark

Job Scope:

• Provide customer service and admin operational support
• Serve as the main point of contact for external corporate customers and internal stakeholders
• Provide support on daily operations including registration / de-registration of corporate vehicles, follow up on renewal cases and credit card expiry date, blacklisting requests, tracking of refunds, etc
• Manage incoming phone calls and identify customers' needs to achieve satisfaction
• Build sustainable relationships and trust with corporate customer accounts
• Manage and address any corporate customer complaints or issue with product / service
• Work closely with stakeholders, to ensure the request from corporate customers are managed and delivered on time
• Generate reports
• Follow up on bad debt collection from corporate customers
• Any other duties as assigned

Requirements:

• Possess minimum a Diploma
• Minimum 2 years of customer support / fulfilment / order processing / sales support / document processing experience
• Excellent verbal and written communication
• Ability to build and sustain rapport with corporates customer and stakeholders
• Capability to identify and resolve issues promptly
• Attention to detail in handling documents and data entry
• Flexibility to adapt to changing priorities and handle unexpected situations

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Job Responsibilities:

• Troubleshoot and resolve technical issues, providing timely support to users.
• Ensure compliance by keeping software licenses and Windows systems up-to-date.
• Monitor and track monthly updates for Windows, SEP, and ManageEngine agents.
• Manage IT equipment and software inventory, ensuring smooth operations.
• Diagnose and resolve hardware and software issues for end users.
• Maintain and update the organization’s knowledge base with valuable information.
• Address user requests and issues promptly, ensuring high service quality.
• Log and document all service desk interactions and resolutions using Azure DevOps.
• Prioritize and manage incoming IT service requests efficiently.
• Collaborate with IT teams to resolve complex technical challenges.
• Provide user training and guidance for better utilization of IT resources.
• Create and maintain troubleshooting documentation and guides.
• Implement and enforce IT security policies and procedures.
• Identify areas for IT process improvements and recommend solutions.
• Stay updated on the latest technology trends and incorporate best practices.
• Administer ITSM tools such as ManageEngine and SEP.
• Address high-priority issues and ensure their swift resolution.
• Track and route issues or requests while documenting resolutions.
• Use Excel for data analysis, segregation, and alignment tasks.
• Prepare monthly reports and presentations as per client requirements.
• Maintain daily dashboards to track pending tasks and bug closures.
• Provide remote desktop support to resolve issues related to OS, MS Office, printers, and other user concerns.

Job Requirements:

• Diploma in Computer Science, Information Technology, or a related field.
• 2- 5 years of experience in IT support or a similar role.
• Proficiency in ITSM tools like ManageEngine and SEP.
• Strong knowledge of Windows operating systems, software updates, and licensing.
• Hands-on experience with remote desktop support tools.
• Excellent troubleshooting and problem-solving skills for hardware and software issues.
• Proficiency in Excel, including data analysis, formatting, and reporting.
• Familiarity with Azure DevOps or similar tools for logging and tracking issues.
• Strong understanding of IT security policies and compliance standards.
• Ability to create and maintain technical documentation and user guides.
• Effective communication and collaboration skills to work with cross-functional teams.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• A proactive approach to identifying and implementing IT improvements.
• Willingness to stay updated with the latest technologies and best practices.

Job Responsibilities

• Provides comprehensive educational and learning support services that include identification of children with developmental concerns or require additional support within Early Intervention (EI) Continuum and DS/LS programme.
• Work closely with team comprising Educational Psychologist (Ed Psy), Speech and Language Therapists (SLT), Occupational Therapists (OT), Social Workers (SW), EI-trained Teachers, Educational Therapist and Parents to discuss child’s learning needs and profile the learning needs of the children referred to DS/LS programme.
• Engages, collaborates and work closely with stakeholders, especially pre-schools to provide DS/LS to suitable children.
• Provides training to early childhood educators on identification of children with mild developmental and learning issues.
• Presents screening outcomes during case filter meetings.
• Screens and evaluates children who are identified for learning and developmental issues by early childhood educators in the mainstream pre-school settings.
• Develops and implements LSEd Support Packages (Language Development Package, Literacy Package, Social Skills Package and Handwriting Package) that include Individualised Educational Plan (IEP) and End of Intervention (EOI) Report to children with mild developmental needs with support from DS/LS team.
• Ensure that IEP goals set are achieved and strategies are generalised back into the classroom.
• Takes responsibility of the caseload allocated to LSEd in DS/LS programme.
• Acts as a resource teacher for the Early Childhood teachers and to support the children with learning and development needs within the classroom setting and help the children integrate into school environment.
• Provides updates and consistent documentation of intervention for children identified for the programme.
• Develops guidelines together with the DS/LS team for preschool-Based therapy intervention.
• Plans and coordinates services, workshops for Parents, Teachers, etc. as and when the need arises.
• Contributes, implements and evaluates ideas and suggestions for improvement of services for children identified for the programme with the DS/LS team.
• Ensures compliance of established policies and procedures set within the programme.
• Reviews programmes and services together with team to ensure effectiveness and efficiency of services referred to DS/LS programme.

Classroom Management & Organisation

• Develops and maintain a conducive classroom environment or provide advice to the early childhood professionals in developing conducive learning environment appropriate to the physical, social and emotional development of students with learning and developmental needs.

Professional Staff Development

• Keeps abreast of the latest research and developments relating to literacy intervention, development delay and children with special needs.
• Attends relevant training and courses.
• Attends and contributes regularly to Staff Meetings, Case Filter Meetings and In-Services and any other meetings as and when necessary.
• To be involved in networking with other community organisations.
• To participate in events organised / supported by SPD as when required.

Administration

• Be responsible to and liaise with the Director, Manager and other senior staff in all matters pertaining to administration.
• Engages in administrative duties relevant to departmental works.
• Any other duties assigned by Reporting Officer.
• Maintains inventory of the equipment and resource materials for the programme.

Job Requirements

• Diploma in Early Childhood Care and Education (Teaching) or DECCE-T or equivalent, with 2-3 years working experience in the early childhood sector.
• Specialist Diploma in Early Childhood Learning Support (SDELS).
• Good communication and inter-personal skills.
• Familiar with ordinary preschool curriculum and has prior exposure in supporting centres in coping with special needs children.
• Experienced in working with young children using English as a medium of instruction.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Responsibilities

• Round-the-clock monitoring and maintenance of the system (hardware and software) to ensure system uptime in accordance with SLA commitments.
• Responding to all incident/service calls and being the first responder onsite to troubleshoot and resolve incidents, including basic repairs or parts replacements.
• Creating/updating and tracking tickets in the ticketing tool to closure while observing SLA commitments.
• Escalating, when necessary, in accordance with the escalation matrix.
• Performing regular preventive and corrective maintenance, troubleshooting system hardware, and all computer-based systems.
• Coordinating and working with third-party suppliers or other contractors to identify the causes of issues that may affect the proper functioning of the system.
• Liaising and working closely with customers to address service concerns and solve technical problems.
• Working with the technical team to resolve more advanced issues when necessary.
• Performing Install/Move/Add/Change (IMAC) activities as tasked.
• Ensuring all materials are properly documented and handed over during shift changes.
• Building sustainable relationships and engaging customers by going the extra mile.

Profile Requirement:

The ideal candidate should meet the following requirements:

• Higher NITEC in Electrical, Electronics, IT, Duploma, or equivalent.
• Relevant experience in IT system support and hardware maintenance.
• Experience in electrical/mechanical drawing, service/repair manuals, and/or diagrams will be an added advantage.
• Basic knowledge in Networking and Database management will be an added advantage.
• Strong communication and interpersonal skills. Self-starter, self-motivated, and critical thinker who embraces challenges.
• Ability to work responsibly, independently, and in a team.

Role: Call Centre Representative

Work Location: Woodlands/Yishun/Bendemere

Monthly Salary Budget: $2,000 to $2,500 maximum

Domain: Healthcare

Job Description:

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work closely with ARC Tier 2, TeamLeads & Technical Support Engineers to achieve this purpose. ARC Tier 1 is the first line of technical support. This team is responsible for basic customer issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non- technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
• 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
• Security event monitoring
• Server and network availability and performance monitoring
• Password reset and unlock
• Perform log & route [to higher tier or Resolver Team(s)]
• Record and manage all transactions/ cases in Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status update, follow up on cases escalated until closure within the service level agreement. Ensure daily tasks are executed according to the Standard Operation Procedure

Scope
Attend to emails and queries from users on bug reports
Install and deployment software applications
Install software updates and patching
Debug applications
Optimization of application performance

Requirements
Diploma/ Degree in IT or equivalent
Proficiency in .Net, JavaScript
Good initiative with interest in application troubleshooting
Fresh graduates may apply, training will be provided

Our Client:

Our client is one of the largest Regional Banking groups in Japan. They are currently looking for an Associate, Front Office Support to join their Singapore Office.

The Responsibilities:

• General assistance for Relationship Managers
• Support Relationship Manager for KYC process
• Data collection, entry and management and support compliance update
• Schedule management, answering of calls
• Office management and other ad-hoc duties

The Requirements:

• Experience in banking or other financial companies
• Taking initiative and being flexible in work
• Ability to compile large amount of data
• Able to work independently and as a team
• Meticulous and attention to details

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 114424

Project Description:

Treasury application Production support engagement covering technical issues, services and environment monitoring and EOD Batch support for a leading Singapore based bank

Responsibilities:

• L1 & L2 application technical and functional support in production treasury application support environment
• Monitoring and issue resolution of online trade booking applications
• Resolving technical services related issues, environment management and EOD batch support in morning/night/weekend shifts- 24/7
• Production support of Java/microservices application

Mandatory Skills Description:

• 0.5-2 years of experience in production application support environment
• Ability to read unix logs for debugging and troubleshooting.
• SQL experience is needed to fetch data
• Experience in providing L1 & L2 application technical and functional support
• Excellent team collaboration
• Excellent written and verbal communication skills
• Strong stakeholder management
• Flexible in working in shift timings and over weekends

Nice-to-Have Skills Description:

• Control-m experience
• Experience with Murex

This position is for an experienced Deskside Support Engineer responsible for partnering with both IT design teams and Level 2 Service Desk to provide support for core infrastructure and desktop technologies standard operating environment. It also involves hardware asset management. Managing the IT stockroom inventory to ensure enough stock is available for the base operations.

Responsibilities:

• Primary deskside support for Windows Operating System, Mobile Device Management.
• Infrastructure, Video Conferencing systems, and MS teams.
• Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users locally.
• Ensures consistent processes, procedures and technologies are utilized across enterprise environment.
• Understand and follow direction provided by the Application and System Services team leads and managers.
• Document recurring issues in the Knowledge Base.
• Document in detail case status and tasks / work completed with end users in the ITSM system.
• Follow the company’s critical incident process.
• Perform basic staging tasks such as assembling computer components, imaging/copy hard drives, asset tagging, repackaging equipment.
• Work with Field Service/Project teams to ensure the proper equipment is allocated for work orders.
• Maintain inventory controls over tools.
• Provide reports supporting the asset inventory using excel and other tables as needed.
• Gather data on and provide analysis of all activities that have an impact on the value, cost and risk of asset life cycles.
• Good knowledge with supporting business applications is required.

Essential Requirements (Skills Requirements):

• Bachelor’s degree in IT or Computer Science preferred Qualifications.
• At least minimum 5 years combined experience and be proficient in supporting the following technologies.
• Strong customer service skills.
• Experience in desktop and notebook hardware, operating systems and desktop software.
• Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation. Strong data analysis skills.
• Windows 10 Operating System advanced troubleshooting; proficient using Windows registry.
• Microsoft Office Suite (2010/2016) advanced troubleshooting.
• Hardware troubleshooting with the ability to pinpoint hardware vs. software issue.
• General knowledge/troubleshooting for Macs.
• General knowledge/troubleshooting for Networking.
• General knowledge of Microsoft Intune.
• General knowledge/troubleshooting for MFDs.
• Mobile Device Management and Mobile Web Apps, iOS, etc.
• Active Directory Administration and Infrastructure Design o Office 365 and MS teams.
• Understand and troubleshoot Azure MFA.
• Desktop imaging.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

We are seeking a dynamic and detail-oriented Operational Support Specialist to join our team. This role will be responsible for developing and implementing marketing strategies, organising events, and promoting the school’s programs and initiatives to enhance community engagement and enrollment.

The Operational Support Specialist is responsible for performing routine and preventive maintenance tasks to ensure the upkeep and proper functioning of school buildings, equipment, and grounds. This role requires a proactive approach to maintaining a safe and functional environment for students and employees.

Key Responsibilities:

• Routine Maintenance: Perform regular inspections and maintenance on equipment, plumbing, electrical systems, HVAC, and other building systems to ensure they are in good working condition.
• Repairs: Handle basic repairs including fixing leaks, replacing light bulbs, repairing fixtures, painting, and other minor repairs as needed.
• Safety and Cleanliness: Ensure that all work areas and facilities are kept clean, safe, and organized. Address hazards and report any unsafe conditions immediately.
• Equipment Management: Monitor and maintain tools, machinery, and equipment, ensuring they are in proper working order and regularly serviced.
• Preventive Maintenance: Conduct scheduled preventive maintenance to minimize equipment downtime and extend the lifespan of assets.
• Groundskeeping: Maintain the exterior of the premises, including lawn care, snow removal, and general outdoor maintenance.
• Assisting with Setup and Teardown: Provide assistance with setup and teardown of events, furniture rearrangement, and other related activities.
• Vendor Coordination: Assist in coordinating with external service providers for specialized maintenance tasks or repairs.
• Inventory Control: Keep track of supplies and materials required for maintenance tasks and order replacements as necessary.
• Record Keeping: Maintain logs of repairs, maintenance schedules, and other relevant documentation.

Qualifications:

• High school diploma or equivalent. Additional technical training or certification in maintenance, electrical, plumbing, or HVAC is a plus.
• Previous experience in general maintenance or a related field preferred.
• Basic knowledge of plumbing, electrical, and HVAC systems.
• Ability to use hand tools and basic machinery safely and efficiently.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Good communication skills to interact with other staff members and report issues clearly.

Physical Requirements:

• Ability to lift heavy objects and perform manual labor.
• Comfortable working in various environments and weather conditions.
• Ability to stand, walk, bend, and kneel for extended periods.

Priority will be given to candidates who can immeditely join.

L2 Support Engineer - Contract 1 year (FIRM) +1 year (OPTIONAL)

ROLE & RESPONSIBILITIES

a) Incident Logging and Ticket Handling: Log and process incidents, issues, and service requests submitted by users through phone or email in an incident management tool, resolving them in a timely and effective manner according to internal SLA. Maintain accurate records of issues and resolutions to help improve future support processes.

b) Advanced Troubleshooting: Perform advanced troubleshooting for complex issues that L1 support cannot resolve. This includes root cause analysis for recurring problems.

c) Server Maintenance: Perform and oversee regular maintenance and upgrades on server

hardware and software for on-prem and cloud servers respectively. Monitor server performance, identify issues, and implement corrective actions to ensure optimal server operation. Implement configuration changes, system upgrades, and feature enhancements. Support deployments and verify changes in production environments.

d) Server Administration: Manage server and VM configurations, user accounts, and access permissions. Implement security measures to protect servers from unauthorized access and data breaches. Plan and execute backup and disaster recovery procedures to ensure data integrity and availability.

e) Monitoring Systems: Use advanced monitoring tools to proactively identify and resolve potential issues before they impact users

f) Vendor Coordination: Assist in upkeeping good relationships with IT vendors, including coordinating with them for hardware and software procurement, timely delivery, service engagement, and addressing any issues related to vendor performance.

g) IT Security Support: Respond to security issues such as flagged emails and phishing incidents, conduct threat assessments, and propose resolution to IT Ops Lead and/or HOD IT.

Prepare reports of security incidents and incident reports (where necessary) for submission to management. Procure and ensure firewalls and security support services for HNF network across all sites. Provide support in preparing cybersecurity training materials or in the execution of training sessions for staff.

h) Other Duties as Assigned: Include execution/monitoring of backup jobs, monthly system maintenance, software patch management, and any other ad hoc tasks assigned by IT Ops Lead and/or HOD IT.

QUALIFICATION & SKILLS

• Higher NITEC in Electrical, Electronics, IT, Diploma, or equivalent.
• Relevant experience in IT system support and hardware maintenance.
• Minimum of 5+ years of L2 technical support experience in a large corporate infrastructure.
• Support experience in Active Directory, Entra, Intune; and use Fresh Service for ITSM and inventory, Windows servers, Hyper-V, Azure.
• Strong communication and interpersonal skills. Self-starter, self-motivated, and critical thinker who embraces challenges.
• Ability to work responsibly, independently, and in a team.

Location: Northland Secondary School, No. 3 Yishun Street 22
Contract Duration: 1 April 2025 to 31 December 2025
Extension Option: 1 January 2026 to 31 December 2026

Working Hours

• Monday to Thursday: 7:00 AM – 4:30 PM (inclusive of 1-hour lunch break).
• Friday: 7:00 AM – 4:00 PM (inclusive of 1-hour lunch break).
• No services required: Saturdays, Sundays, and gazetted public holidays.

Key Responsibilities

1. Positive Discipline Advocacy

• Promote and support positive discipline practices across the school.

1. Patrolling and Student Engagement

• Monitor the school premises (classroom blocks, toilets, special rooms, etc.) during school hours.
• Engage with identified at-risk students and the general student body to reinforce positive behavior.

1. Investigation and Parental Engagement

• Assist the Student Discipline Unit in investigating serious student offenses.
• Engage parents when necessary to address disciplinary issues.

1. Disciplinary Records Management

• Maintain and update disciplinary records (both digital and physical formats).

1. Support for Intervention Programs

• Assist with intervention initiatives such as in-house suspension, detention classes, and student-at-risk counseling sessions.

1. Routine Checks

• Conduct routine checks within the school premises during school hours.
• Patrol nearby external areas, including neighborhood void decks, to prevent students from engaging in unauthorized or improper activities.

Qualifications, Skills, and Experience

Minimum Requirements:

Education:

• At least GCE 'O' Level Certificate with 3 passes.

Skills:

• Strong communication and interpersonal skills.
• Organized, meticulous, and capable of multi-tasking.
• Proficiency in MS Office, email, and Google tools.

Preferred Experience:

• Relevant experience in student management or youth engagement.
• Background in the Ministry of Home Affairs or related fields.