Statement Of Purpose (Overall Purpose of Job)

Handle and provide IT duties within the Company.
*

Major Duties & Responsibilities*
(A) Specific :

• Responsible for on-site / off-site / remote troubleshooting, installation and commissioning of IT related solutions.
• To provide service support and maintenance to HQ & Site Office.
• Maintain and troubleshooting Desktop / Notebook / Server / Network / Printer.
• Perform routine maintenance tasks, which includes update patches, fixed asset tracking and status update.
• Maintain hardware and software inventory records for audit and asset management purposes.
• Protect the organizations value by keeping information confidential.
• Plan, develop and manage procedure for the smooth operations.
• Liaise with distributor/vendors on application and technical support.
• Prepare and update multimedia slideshow or festival E-Card.

(B) General :

• Handle and provide IT support within the Company.
• Manage and support daily operations and ad hoc requests and requirements.
• Others duties as assigned.

(C) Safety:

• Follow the safety procedures, rules and regulations and eliminate or reduce hazard at the work place.

Job Requirements

(A) Education, Qualifications & Special Training :

• NITEC, Diploma in Information Technology / Computer Science.
• Job holder without the above qualification but with relevant experience would be considered.

(B) Knowledge & Skills :

• Good working attitude, self-motivated and able to work independently.
• Required skill(s) : Microsoft Outlook, Excel, Word, Power Point.
• In-depth knowledge of hardware and software.
• Ability to quickly establish good working relationships.
• Good communication skills (Verbal and written).

(C) Experience :

• Possess at least 1 year IT helpdesk support experience.
• Experience in providing technical support on network and application issues.
• Maintain and troubleshooting Desktop / Server / Network / Printer.

Statement Of Purpose (Overall Purpose of Job)

Handle and provide IT duties within the Company.
*

Major Duties & Responsibilities*
(A) Specific :

• Responsible for on-site / off-site / remote troubleshooting, installation and commissioning of IT related solutions.
• To provide service support and maintenance to HQ & Site Office.
• Maintain and troubleshooting Desktop / Notebook / Server / Network / Printer.
• Perform routine maintenance tasks, which includes update patches, fixed asset tracking and status update.
• Maintain hardware and software inventory records for audit and asset management purposes.
• Protect the organizations value by keeping information confidential.
• Plan, develop and manage procedure for the smooth operations.
• Liaise with distributor/vendors on application and technical support.
• Prepare and update multimedia slideshow or festival E-Card.

(B) General :

• Handle and provide IT support within the Company.
• Manage and support daily operations and ad hoc requests and requirements.
• Others duties as assigned.

(C) Safety:

• Follow the safety procedures, rules and regulations and eliminate or reduce hazard at the work place.

Job Requirements

(A) Education, Qualifications & Special Training :

• NITEC, Diploma in Information Technology / Computer Science.
• Job holder without the above qualification but with relevant experience would be considered.

(B) Knowledge & Skills :

• Good working attitude, self-motivated and able to work independently.
• Required skill(s) : Microsoft Outlook, Excel, Word, Power Point.
• In-depth knowledge of hardware and software.
• Ability to quickly establish good working relationships.
• Good communication skills (Verbal and written).

(C) Experience :

• Possess at least 1 year IT helpdesk support experience.
• Experience in providing technical support on network and application issues.
• Maintain and troubleshooting Desktop / Server / Network / Printer.

Tasks & responsibilities

• Send periodic reminders to clients on key matters using standard templates
• Serve as the main point of contact for client follow-ups
• Conduct research on for related information
• Identify and recommend further opportunities to expand client services
• Work closely with internal teams to offer additional support and solutions
• Maintain a tracking system to ensure timely follow-ups on outstanding tasks
• Handling office administrative duties and paperwork which includes data entry, copying, scanning & attending to e-mails, etc.
• Update and maintain proper filing systems and records
• Coordinate with colleagues to achieve department goals
• Other Ad hoc Duties assigned

Qualifications & experience

• Degree in Business Administration or Law. Other qualification will be considered
• Prior experience in relevant field will be an advantage
• Excellent written and spoken communication skills in English
• Proficiency in Mandarin required to liaise with Mandarin speaking clients
• Positive working attitude, pro-active, good team player and able to work independently with minimal supervision
• High attention to detail and accuracy in data entry and paperwork
• Possess strong honesty, integrity and confidentiality
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Able to work under pressure

Benefits

• Medical & Dental benefits upon confirmation
• Increased annual leave entitlements and birthday leave upon confirmation
• Birthday Leaves upon confirmation
• Long service award and cash incentive for confirmed employees
• Annual salary review & performance bonus for confirmed employees
• Company reward incentives for confirmed employees
• Quarterly employee engagement activities
• Free snacks and drinks
• Free monthly company arranged lunch & drinks
• Training & Development

Job Description:

• Serve as the first point of contact for IT support within the company, addressing technical issues and queries.
• Install, configure, and maintain hardware, software, and network systems.
• Monitor IT infrastructure, ensuring seamless operations of computer systems and networks.
• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
• Support IT requirements for manufacturing systems, ensuring minimal downtime.
• Document IT processes, incidents, and resolutions for future reference.
• Assist with maintaining cybersecurity protocols and data backups.
• Provide basic training and guidance to employees on IT systems and tools.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, or any related field.
• Basic knowledge of hardware, software, and networking fundamentals.
• Familiarity with troubleshooting tools and IT service management practices.
• Knowledge of basic IT support tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.

Novatek Gas and Power Asia Pte. Ltd., is currently looking for an experienced LNG Technical Manager to join our dynamic team in Singapore, leading the technical team in the shipping group of our growing business within the LNG industry.

Background:

JSC Novatek is the largest private owned gas company in Russia. LNG production is expected to grow rapidly with upcoming LNG projects.

Novatek Gas and Power Asia Pte. Ltd. is the global trading company for JSC Novatek’s LNG portfolio with fast growing LNG volume to trade and deliver.

Main Responsibilities:

• Overviewing existing fleet, assisting in developing future fleet, overview of construction and review of various business cases.
• In-depth knowledge of modern engine technology, BOG management systems and cargo handling systems.
• Experienced in terminal assessments and vetting for allowing trading flexibility of the fleet.
• Communicate with Owners, Charterers and internally as required and to act as the lead focal point for technical matters.
• Responsible to follow up and evaluate the technical budgets of the vessels; incorporating annual budget development, monitoring OPEX/CAPEX spend as well as effectively overviewing dry-docking budgets, performance, and overall expenditure.
• Able to lead the implementation of LNG technical principles and fundamental competencies in the internal operational and trading processes, provide operational and asset lifecycle management support in close collaboration with other parts of the group.
• Overview of site offices or charterer’s representatives at shipyards
• Provide guidance on practical commercial matters.

Experience:

Should have 10+ years from the shipping industry, at least 5 years with LNG with oil major or charterer, with background as a Class I Chief Engineer and technical superintendent. Registered as a Chartered Marine Engineer with IMarEST would be preferable. LNG Newbuilding Experience with and relation with S. Korean Yards will be considered a plus.

Job Description:

• Establish sales channels;
• Expand the customer base and maximize the market coverage;
• Promote and sell company’s range of fire protection products;
• Attend to sales enquiries and prepare sales quotation;
• Providing pre-sales technical assistance and product education;
• Assist in formulating business strategies and identify new business opportunities;
• Preparing and negotiating tender and contract terms and conditions to meet both client and company needs;
• Providing after-sales support services;
• Build & maintain good relationship with clients;
• Supporting marketing activities by attending trade shows, conferences and other marketing events;
• Making technical presentation and demonstrating how a product meets client’s needs.

Requirements:

• Diploma or Degree in Business Management or any related field
• Hardworking, proactive, self-motivated with good working attitude
• Aggressive and strong customer-oriented service mentality
• Possess strong communication and interpersonal skills
• At least have 3 years of working experience

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Purpose:

To lead, educate/train and oversee technical teams, ensuring the successful planning , implementation, and completion of projects. This role involves coordination with various stakeholders, managing resources, providing technical expertise, and ensuring that projects align with organizational goals. The technical manager is responsible for maintaining high standards of technical performance, meeting project deadlines, and contributing to the overall success of the organization technical initiatives.

Duties include:

• Supervise the whole MTS operations in MCS to contribute for SL department objectives (budget and new opportunities).
• Safety and effective operation of the laboratory in science park office.
• Continuous awareness campaign of SL for the future opportunities.
• Promote the collaboration with every kind organization.
• SEA Market research and transmit the information especially related with circular economy to share within the company.
• Grasp the needs in the market and feed back to R&D team in Japan HQ.
• Act as a liaison to SL department of Japan HQ.
• Maintain and enhance the relationship with the customers to contribute the vertical start-up of the new capacity.
• Train the national staffs and develop the local talents.
• Appropriate appraisal to the local staff.
• Support to MCS operation and company event.
• Report and communicate with supervisors and HQ (Japan). Possess strong understanding on the internal workflow and communication channel of HQ (Japan) in order to takeover existing customer and build up of new customer network within short period of time.
• Other duties as and when assigned by the General Manager and/or top management.

Requirement

• Bachelor or master degree in a relevant technical field such as engineering for polymers or related discipline.
• 5-7 years technical expertise in specific technical domain relevant to the role.
• 5 years’ experience in handling EVOH.
• Able to run various type of packaging machines.
• Proven experience in project management.
• Strong problem solving skill to address technical challenges and make informed decisions.
• Effective communication skills to convey technical concepts to both technical and non technical stakeholders.
• Ability to align technical initiatives with organizational goals and contribute overall business strategy.
• Identifying and managing technical risks associated with projects.
• Ability to adapt to changing technologies and industry trends, ensuring the team remains at the forefront of innovation.
• Knowledge of and commitment to maintaining high quality standards in technical deliverables.
• Strong collaboration skills to work effectively with cross functional teams, including non-technical department.
• Regulatory compliance.
• Understanding of quality assurance.
• Awareness of industry specific standards regulations, and compliance requirements relevant to the technical domain.

• Installation, support and troubleshooting of software, hardware, and peripheral device
• Monitoring. Troubleshoot. Windows Laptop/Printer
• Responsible for troubleshooting in Operating system Managing and updating Windows patches for Desktops and Laptops.
• Desktop Support through remote access Coordination with clients and customer regarding their problems
• Any other ad-hoc duties assigned / required

Primary Role

Information Security Officer (ISO):

• Develop, implement, review, update, and enforce information security policies and procedures to ensure compliance with ISO standards and regulatory requirements.
  • Regularly review and check IT processes, systems, and controls
• Identify, assess, and manage information security risks including suggest of improvements and recommendations
  • Work with relevant stakeholders to develop and implement risk mitigation strategies.
• Lead the response to information security incidents, conducting investigations and implementing corrective actions.
• Develop and deliver security awareness training programs for employees.

Secondary Role

• Provide technical support to end-users, addressing hardware, software, and network-related issues.
  • Diagnose and resolve technical problems through phone, email, or in-person communication.
  • Assist users with system access, password resets, and account management.
• Install, configure, and update software applications on end-user devices.
  • Ensure that software licenses are properly managed and adhered to.
• Maintain accurate documentation of IT support processes, troubleshooting steps, and solutions.

Job Description:

POSITION OVERVIEW : Front Office Level 2 Application Support & Development

POSITION GENERAL DUTIES AND TASKS :
Qualifications, Skills, and Experience

Proven experience in Level 2 application support within the financial services or trading technology space.

Expertise in front-office trading platforms and financial applications, such as ION, Bloomberg, MarkitWire, Fidessa, Front Arena, CME Brokertec, TradeWeb, and Trading Technologies.

Experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products.

Strong understanding of incident management processes, familiarity with ITSM tools (e.g., GLPI, ServiceNow, Remedy, JIRA) and the ability to resolve complex technical issues under pressure.

Technical Skills:

Advanced troubleshooting and diagnostic skills, particularly within trading platforms, market data feeds, and trade execution systems.

Development / implementation experience

Familiarity with ITSM tools (e.g., GLPI, ServiceNow, JIRA) for managing incidents, requests, and tracking progress.

Proficiency in Unix/Linux and Windows environments, including command-line tools and scripting for basic system administration.

Understanding of networking protocols and data feeds and how they interact with trading platforms.

Experience with SQL and the ability to query databases to investigate data-related issues.

Communication Skills:

Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment.
Ability to explain technical issues to non-technical stakeholders, providing clear instructions and updates.
Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.

Problem-Solving Skills

Ability to think critically and solve complex problems, particularly in high-pressure situations.
Proactive approach to identifying and addressing potential issues before they impact the project.
Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.

Personal Attributes:

Customer-focused with a passion for delivering excellent user support.
Self-motivated, with the ability to work independently and as part of a team.
Strong attention to detail and methodical approach to incident management.
Ability to multi-task and manage a high volume of incidents simultaneously. This role typically operates in a fast-paced, high-pressure environment within a financial institution or consultancy.

POSITION OVERVIEW : Murex - Level 3 Application Support

POSITION GENERAL DUTIES AND TASKS :

Qualifications, Skills, and Experience

Experience: 7 - 10 years

Proven strong experience in Murex application support, specifically in Murex FO (Trade lifecycle, etradepad, Product control. Pricing, Simulation, PnL Analysis, PLVAR) MLC, Market Risk (market risk limits, P&L vectors, and stress scenarios), Hedge Curves, SIMM

Hands-on experience troubleshooting complex issues within Murex and related environments.

Strong experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products.

Strong understanding of incident management processes, familiarity with ITSM tools (e.g., GLPI, ServiceNow, Remedy, JIRA) and the ability to resolve complex technical issues under pressure.

Strong experience with production, test, and development environments, including batch processing and job monitoring.

Technical Skills:

Advanced Murex troubleshooting skills

Trading Systems & Data Integration: Strong experience with event-driven systems (MxML Exchange) for trading, events, and settlements, and integrating standard interfaces and connectors such as Bloomberg, FIX connectivity, MarkitWire. Skilled in real-time market data management using tools like RTBS, MDCS, and Market Data Interface Tools.

Post-Trade Operations: Expertise in post-trade workflows, document management, settlements, collateral management, ensuring efficient trade processing and operational support.

APIs and Reporting: Proficient in using Limit Authorization Service (LAS) API, Flex API for EQD, IRD, and CRD products, and Curve API for yield curve management. Experience in Datamart reporting for data analysis and regulatory reporting.

Unix/Linux Systems: Solid proficiency in Unix/Linux environments, including system navigation, file management, shell scripting, and troubleshooting. Skilled in process management, system monitoring, and log analysis for effective system administration.

SQL & Database Management: Advanced SQL skills for querying, manipulating data, and performing complex data analysis across relational databases.

Strong understanding of database structures, including tables, indexes, views, and stored procedures.

Familiarity with ITSM tools (e.g., GLPI, ServiceNow, JIRA) for managing incidents, requests, and tracking progress.

Familiarity with batch processing and monitoring tools to ensure system reliability during overnight batch cycles.

Communication Skills:

Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment.

Ability to explain technical issues to non-technical stakeholders, providing clear instructions and updates.

Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.

Problem-Solving Skills

Ability to think critically and solve complex problems, particularly in high-pressure situations.

Proactive approach to identifying and addressing potential issues before they impact the project.

Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.

Personal Attributes:

Customer-focused with a passion for delivering excellent user support.

Self-motivated, with the ability to work independently and as part of a team.

Strong attention to detail and methodical approach to incident management.

Ability to multi-task and manage a high volume of incidents simultaneously. This role typically operates in a fast-paced, high-pressure environment within a financial institution or consultancy.

Working Hours:

Standard working hours, but flexibility may be required to cover trading hours, including early mornings or late evenings, depending on market conditions.
Rota to monitor online the overnight Murex batch

Infra Operation L2 Support Engineer

GENERAL DESCRIPTION
The Infra Operation L2 Support Engineer will be a member of the IT Service Management team. The Support Engineer will provide (Level-2) technical support for business-critical infrastructure and applications The engineer will also act as the 2nd line of defence for Service Desk support for unknown issues requiring additional analysis and troubleshooting.

SKILLS REQUIREMENTS

• 10 years of technical customer focused experience is desired
• Experience with Windows and Linux servers
• Familiar with ITIL v4 (definitions, processes optimization…)
• Client Management (Internal Users)
• Business Management
• Resolution of support issues within the Infra Operation team
• Coordinate and monitor all activities designed to track the availability, recoverability (continuity), performance and resource consumption of business-critical infrastructure and applications
• Inform in case of technical failures, application-related messages or about planned interruptions
• Process (analyze, workaround, fix) application faults/errors reported by system, user or monitoring
• Ensure ongoing infrastructure operation for business-critical infrastructure and applications
• Create and update internal documentation to share Know-how with users and other support colleagues
• Prioritization and escalation of issues according to impact and urgency
• Act as an interface between L1 and L3 support teams
• Collaboration with L3 team on projects related to current and new technologies.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Overview

This is a critical role in the ASEAN SMC team that leads the Technical and Pre-Sales team for Azure. Cutting across all facets of the worlds most advanced cloud - this is a part of the Area management team for the sales segment. With both people management and revenue accountability, the ideal candidate would be one that brings their own personal experience to orchestrate across multiple IC's and peer manager roles to drive revenue growth, consumption motions and customer success.

Responsibilities

Technical Leadership

• Enables and empowers team to develop technical expertise and provide technical insights to internal teams. Acts as a role model for continuous learning and development and anticipates future needs for capabilities based on industry/market trends.
• Contributes content and expertise, and ensures team members participate in tech communities and drives feedback to improve overall team member experience and effectiveness.
• Influences and oversees team to conduct one-to-many events (e.g., workshops, Webinars) to present and educate customers, partners, and colleagues with broad knowledge across Microsoft solution areas/products.

Scale Through Partners

• Supports partner technical capacity by providing feedback and suggestions for improvement to internal teams (e.g., One Commercial Partner [OCP]).
• Maximizes area-level capacity and capabilities of scaling through partners by coaching team to grow partner network, identifying gaps and promoting Microsoft within the Microsoft ecosystem (e.g., account teams); raises escalations or alleviates blockers through collaboration with manager-level counterparts in cross-functional groups.

Scale Customer Engagements

• Identifies and engages with customer technical decision makers proactively while engaging sales team. Coaches and enables team to identify and proactively engage with key customer technical decision makers and influencers to help unblock technical obstacles.
• Enables and empowers team to influence customer decisions and ensure technical wins by streamlining processes and managing the flow of wins, leveraging broad knowledge of processes (e.g., Managed Service Provider [MSP], co-sell partners), tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]); aligns goals across solution areas and facilitates cross-selling with various workloads (e.g., Apps, Data and Infrastructure).
• Orchestrates team resources and coaches team to maximize impact of customer engagements and drive mid- to long-term strategy through cross-workload capacity planning, prioritization, capabilities assessment, and utilization of resources; proactively plans team resources and influences future blueprints. Holds team accountable for maximizing selling time to achieve scorecard objectives and subsidiary strategy.
• Ensures consistency and quality through sharing, evolving or developing standards and best practices (e.g., managed service provider [MSP], managed certified professional [MCP]) in customer engagements by implementing cross-functional initiatives to different channels across a subsidiary. Models and promotes proactiveness in customer engagement, enabling team to take initiatives on the agenda and drive progress.
• Uses knowledge of customer context, and broad technical, domain, cross-solution, and market/industry knowledge and experience to build credibility with and influence customers individually or at scale.
• Leverages knowledge of resources (e.g., roles, Microsoft Technology Center [MTC], demo sites, virtual sites) and independently facilitates resolution of technical and non-technical blockers by engaging other teams (e.g., account team unit [ATU], specialist team unit [STU]) and conveying impact. Anticipates and addresses future potential blockers based on needs. Identifies patterns of blockers within area of expertise and drives resolution through local and global escalation.

Build Strategy

• Builds and applies competitive knowledge of team by enabling competitive learning and identifying experts to share knowledge and drive change. Enables team to share compete knowledge with internal teams and communities, influence compete strategies, and highlight Microsoft advantages during architecture and capability discussions.
• Coaches and provides support to team and across internal teams to define and execute strategy. Proactively leads team to approach customers to understand and identify cross-workload strategy opportunities; engages internal teams to ensure capability to execute strategy.
• Maintains communications with internal partners (e.g., account team unit [ATU], customer success unit [CSU], solutions specialist unit [SSU]) on highest potential customers to pre-align technical resources to customer and customer cases based on account planning and priorities, with the flexibility to realign to minimize orchestration and enable proactive engagements as needed.
• Supports the voice of the customer (VOC) through escalation, acceleration, and additional emphasis of feedback, blockers, insights, resources, etc. (e.g., OneList) items as needed; looks across multiple customers for opportunities to consolidate and prioritize items across the business.
• Works with local marketing teams to provide feedback on corporate domain messages; works with the account team to tailor and drive the win plans to audience for the local markets using knowledge of Microsoft offerings, their context in the competitive landscape, and broader market trends. Ensures team is equipped to execute compete strategy, collaborating with cross-functional groups as needed.
• Designs the approach of promoting product usage; oversees and guides team to analyze, develop, and implement approach or action plans to promote customer usage of key/prioritized Microsoft solutions/products that support customer’s business outcomes.

Solution Design and Proof

• Applies and adapts sales methodologies (e.g., catalyst, challenger sales) and coaches team in guiding customers through digital transformation across solution areas and leveraging insights to align new or changing technology to customer business needs.
• Identifies new trends and needs, and identifies ideas that can be transformed into applications of solutions that benefit customers/partners, serving as the voice of the customer (VOC) to Microsoft. Ensure input is utilized and solutions for the customer are established at the area level.
• Coaches team to leverage solutions in innovative ways that use Microsoft technology to meet customer needs. Supports team in coordinating with stakeholders to develop solutions for complex sales scenarios. Drives the culture of innovation and learning to enable team to execute on those solutions.
• Coaches team and oversees demonstrations (e.g., architectural design sessions [ADS], proof of concept [POC] sessions, pilots, hackathons) of solutions and position solutions against competitors. Ensures demonstrations enable customers to identify and resolve technical issues with clear criteria and next steps that guarantee deployment of Microsoft technology. Guides team on Microsoft standards on demonstrations to provide feedback to partners. Identifies patterns and trends to provide feedback on improving demonstrations.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 10+ years technical pre-sales or technical consulting experience OR relevant certifications from Microsoft or competitive platforms AND/OR 5+ years technical pre-sales or technical consulting experience OR equivalent experience.

Additional or preferred qualifications

• 3+ years people management experience (including leading virtual teams). 6+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management. 10+ years technical pre-sales, technical consulting, or related experience.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Role Purpose

The on-site analyst role is to ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Global Service Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level.

Responsibilites

• Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, implementing file backups, and configuring applications.
• Owns and drives issues to resolution including escalation to specialized resources within the broader IT organization. Remains engaged on issues until resolution.
• Provide Tier 2 technical support for client facilities such as video conferencing and audio conferencing services.
• Lead, coordinate and participate in improvements as they relate to the on-site IT environment.
• Serves as an advocate for the organization’s information security management system. Assists customers to work efficiently within the ISMS framework.
• Test fixes to ensure problems have been adequately resolved.
• Perform post-resolution follow-ups to customer requests.
• Evaluate documented resolutions and analyse trends for ways to prevent future problems.
• Field incoming requests from customers via both telephone and e-mail in a courteous manner.
• Build rapport with customers.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Prioritise and escalate problems (when required).
• Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Understands the essential responsibilities of the position and works to continuously to build and improve the skills necessary to be proficient in the role.
• Serves as a back up to the IT Support Technician as appropriate.
• Serves as lead Audio Visual SME for live meetings and events held onsite or at remote locations as requested.
• Supports operates and maintains AV equipment for live meetings and events.
• Provides support and demonstrates expert knowledge for online webinar tools and applications.
• Acts as backup trainer when requested.

about the company
Our Client is a renowned European bank with global footprints.

about the job

• Provide assistance to dealers in booking FX trades into the system, ensuring accuracy and efficiency in the process.
• This could include data entry, trade confirmation, and communication with other parties involved.
• Manage the lifecycle of FX accumulators and structured products, tracking their creation, modification, and eventual settlement.
• Generate and maintain accurate money market rates for the system, which are essential for pricing and risk management of FX and other financial instruments.
• Ensure the accurate booking and reconciliation of FX trades and products, minimizing errors and potential risks.

skills and experience required

• >1 year of experience
• Team player
• Ability to work in a fast paced environment
• Good interpersonal and communications skills

To apply online please use the 'apply' function.
(EA: 94C3609/ R21100955)

• Experience in supporting a user size of >100 users
• Proficient in Microsoft 365 (M365) administration, including user management, Intune device management, and security configuration
• Skilled in managing endpoint devices: Windows OS, Android and IOS

about the company
My client is seeking an IT Support Engineer to provide dedicated support to end users within the organization.

about the job

• Design, implement, and manage Microsoft 365 solutions, ensuring system availability, reliability, and optimal performance.
• Regularly monitor system health, perform performance testing, and manage backups and restores as required.
• Conduct annual hardware refresh for endpoint devices (Windows, Android, iOS) and network equipment.
• Provide onboarding/offboarding for employees, troubleshoot issues onsite and offsite (including vessel support), and document system configurations, processes, and user guides.
• Serve as the IT procurement officer, managing vendor relationships, purchasing, and overseeing billing and subscriptions for SaaS and Microsoft 365.
• Maintain IT hardware/software inventory and perform daily, monthly, and annual IT operation checklists.
• Work closely with internal stakeholders to enhance user experience and travel internationally if necessary to support vessels when vendor resolution fails.

skills and experience required
2+ years of experience providing L1 support in mid to large enterprises with a user base of over 100 employees.

Hands-on experience as a Global Admin for Microsoft 365 or expertise in key modules such as user administration, Intune management, and security configuration.

Managing and troubleshooting endpoint devices, including Windows OS, Android, and iOS.

what's the offer
This a permanent opportunity for an IT Support Engineer will pay a salary range of $ 3,500 - $ 4,000 plus benefits.

To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/Oliviatoh-032330132/. (EA: 94C3609 / R22109942)

Responsibility

· Provide IT support and perform initial troubleshooting or escalate to our outsourced IT specialists for complicated cases, or provide alternatives to resolves the cases.

· Support HQ and project sites regarding IT-related issues.

· Monitor and maintain in-house networks and servers.

· Manage and maintain computer hardware and software systems, Inventory, and deployment to users.

· Upgrade, install and configure new hardware and software to meet company objectives.

· Create user accounts and set up email accounts for new staff.

· Perform diagnostic tests and debugging procedures to optimize computer systems.

· Document processes, as well as backing up and archiving data.

· Develop data retrieval and recovery procedures.

· Perform any ad-hoc assignment as instructed by superiors.

Requirements

· ITE, Diploma or Higher qualification in computer science, information technology, information systems, or related fields.

· Preferable with at least 1-2 years of relevant working experience in a similar role.

· Responsible, meticulous, fast learner.

Our Client is seeking Microsoft 365 Support Engineer to join their growing IT team. The ideal candidate will have strong experience in administering and troubleshooting Microsoft 365 services, ensuring the seamless operation of key productivity tools, and delivering exceptional support to users. As a Microsoft 365 Support Engineer, you will work closely with both end-users and IT teams to resolve issues related to Office 365, Teams, SharePoint, OneDrive, and other Microsoft 365 services, while ensuring optimal system performance and user satisfaction.

Key Responsibilities:

• Provide support for Microsoft 365 applications, including Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Exchange On-Prem
• Resolve escalated service requests and incidents from the help desk or end-users related to Microsoft 365 application.
• Assist in the configuration and setup of Microsoft 365 environments, including creating and managing groups, security policies, and conditional access.
• Collaborate with local and regional IT teams and third-party vendors for troubleshooting, patch management, and issue resolution.

An ideal incumbent would possess:

• More than 2 years experience in Microsoft 365 applications
• Strong troubleshooting experience in Exchange on-prem and Exchange Online
• Prior experience in Mimecast or Proofpoint
• Problem-solving and troubleshooting skills
• Excellent interpersonal and communication skills to support regional end-users
• Able to work well in a team environment

If you are interested, click APPLY or email me your resume at [email protected]

Let's speak so then I can share more about this interesting opportunity.

Felicia Romli (R1872446)

KOS International

EA License No. 23S1522

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

Manage a team of Market Administrators covering the APAC Trading platforms.

First and second line support for any issues relating to the Market Administrators trading platform. Hands-on incident and problem management, ownership of internal and client-facing trade issues. This includes trade investigate, resolution, escalation, communication, follow-up, logging and trending (Identify, diagnose and resolve).

Role Responsibilities

· Responsible for ensuring team is adequately trained up and is able to perform tasks to the standards expected by TPICAP brokers and customers

· Ensure team logs and manages all work requests in ServiceNow.

· Responsible for the ongoing maintenance of the platform’s data accuracy including updates when required and pro-active monitoring.

· GRD issue logging and tracking of requests via service management tool (ServiceNow).

· Ensure logging of all incidents into ServiceNow for compliance and management review.

· Monitor support chats and respond and investigate user queries and issues in a timely manner.

· Investigate system logs and outputs to analyse any user or tradeflow issues either within the front office systems or between the front and trade processing systems.

· Work with the product management team in raising workflow and system improvements.

· Expectation of the desire to learn and understand brokered products relating to the Market Administrator’s trading application.

· Coordinate any internal training requirements relating to the Market Administrator’s trading platform.

· Client Relationship Management. Maintain a good working relationship with the TP ICAP client base when required. This includes external clients (Banks) and all levels of internal staff.

· Support and testing of all new software releases before roll out.

· Out of hours cover may also be required to accommodate any upgrade and release testing. This may also include bank holiday desk coverage.

· Maintain up-to-date team technical documentation, team procedures and processes.

· Responsibility for ensuring that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. It is your responsibility to ensure compliance with operational risk requirements (e.g. cultural behaviours, security policies and regulatory requirements)

· Cross-train other team members of your championed system.

· Contribute on the Asia team system manual which will be main available globally.

· Complete any mandatory training by the required deadlines.

· Act with integrity and due skill, care and diligence in carrying out your duties

Experience / Competences

Essential

· Familiarity with system log and xml analysis, system administration and data processing

· Has experience working in Financial Services with good operational support experience

· Strong attention to details, confident to liaise with internal and external customers

· Strong team management skills to delegate and ensure adequate support is given

· Provides mentorship and guidance to team members, responsible for their performance and career development

Desired

• Ability to work in a fast paced environment and demonstrate high levels of energy in seeking out and achieving new goals

• Adapts communication style to suite audience, projects personal credibility and is a self-starter.

Benefits Summary:

• Up $3500 + Bonus + Benefits
• 5 Days work week
• Working Location: West
• MNC with good working environment

Responsibilities:

• Assist in the overall management and technical operations of the marine fleet
• Attending to vessels docking, repairs of the marine high speed engine and class surveys when required and supervise the contractors' maintenance works
• Handle the daily operation of the port limit bunker barges
• Work closely with the team to ensure smooth implementation and compliance of the safety
• Any ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Alternatively, you may also email your resume to us at [email protected].

Follow us on Facebook for more info:
https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Edward TOH
Registration No: R1658602
EA License No: 20C0278

Job Description:

• Provide first-level technical support for hardware, software, and network issues.
• Assist in the setup, configuration, and maintenance of IT equipment such as computers, printers, and other peripherals.
• Monitor and maintain local area networks (LAN), internet connections, and other IT infrastructure.
• Troubleshoot technical issues reported by employees and escalate more complex issues to senior IT staff when necessary.
• Support the implementation and deployment of IT solutions of the company.
• Maintain accurate records of IT support requests and resolutions.
• Assist in ensuring data security and proper system backups.
• Provide basic training to employees on IT systems and best practices.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, operating systems, and network troubleshooting.
• Familiarity with Microsoft Office software and other common business software.
• Knowledge of basic IT support tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.

Duration: 6 months

Location: Tanjong Pagar

Working Hours: Monday - Friday 9am to 6pm

Responsibilities:

• Source candidates using a variety of creative, cost-effective, and diverse methods including direct sourcing, networking, and internet research
• Create and implement outbound recruiting plans to proactively approach prospective candidates and talent pools
• Use analytical, data-driven sourcing strategies to produce effective and efficient search results
• Market and sell the company’s message in a compelling way to top talent
• Develop the company’s employment brand in the external marketplace
• Understand and monitor our competition and be able to report market recruitment trends

Requirements:

• Minimum 3 years’ experience engaging and recruiting technical talent in ASEAN
• Experience with a variety of sourcing techniques
• Solid experience with professional social media tools like LinkedIn
• Ability to think like a marketer and create unique and effective marketing campaigns to select talent communities
• Ability to thrive in a team-based, dynamic, collaborative, and fast-paced environment
• Proactive attitude with a demonstrated ability to inspire and persuade people with a consultative approach

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, please contact Mandy at 9640 2934 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as the best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role:

Are you looking to make an impact? As a Splunk Technical Account Manager, the work you will do directly impacts the adoption and optimization of the Splunk platform for some of our most important customers. We bring strategic technical guidance to our customers to make people happier with our software, and just as importantly, we bring customer’s needs and wants back to Splunk to make our software better. We also have the chance to see firsthand the phenomenal ways customers use Splunk and adapt our software to make their business resilient.

You will be a trusted expert advisor that our key customers rely on to help them achieve their strategic objectives and improve their investment in Splunk. You will cultivate customer intimacy, developing strategic relationships with key collaborators to understand customer use cases and desired outcomes while bringing your deep knowledge of Splunk’s products to provide technical guidance and best practices, ensuring customer health, adoption and success. Additionally, you will address the resolution of our customers’ most ambitious problems, including the ones they didn't even know existed. Splunkers are self-motivated, learn ground-breaking technologies, and thrive in constantly evolving environments. Excellent at understanding, adapting and guiding our customers on how to best use our Platform. Are you up for the challenge?

Responsibilities:

• High-quality guidance and mentorship on Enterprise level architecture, configuration, optimization and data governance work in sophisticated Splunk Enterprise & Splunk Cloud environments
• Strategic execution of adoption activities, including regular meeting cadence, documentation, and representation of improving valuable outcomes from your work with customers.
• Design and prioritise solutions to address issues related to scalability, performance, integration, technical debt, usability, underused functionality, capacity utilization, workload optimization, data hygiene, etc.
• Build assessments beyond health monitoring focused on guided outcome advisory, such as cost reduction, risk mitigation, increasing customer team efficiencies, and improving performance.
• Assist customers with capacity and upgrade planning, key events and major project readiness
• Serve as a dedicated point of contact for customer needs, including adoption, enablement, optimization, customer success and technical escalations.
• Monitor, lead, and report interactions with our technical support teams, resolution management of high-priority support cases, and a strong focus on future incident prevention.
• Continual engagement and information sharing with Customer Success Manager, Regional Sales Manager, Sales Engineer, Customer Success Engineer, Professional Services and other engaged collaborators
• Contribute towards the team’s phenomenal success through:
• Scaling through improvements
• Process build and improvement
• Collateral build and improvement
• Tool development and implementation
• All-in on Adoption
• Drive high CSAT score
• Identify and collect customer success stories
• Drive product upsell and expansion
• Team growth
• Mentor/mentee program
• Formal and Ad Hoc internal training sessions

Requirements:

Soft Skills:

• Ability to act as the trusted advisor and product specialist for assigned customers
• Able to lead strategic accounts that demand a high level of resolution
• Willingness to stop, collaborate and listen to technical and non-technical consumers from IT administrators to executive-level partners
• Superior written and oral communication skills are a must
• Listen objectively to others' opinions and ideas using active listening skills
• Strong customer-facing skills that instil confidence and provide guidance towards resolution with high customer satisfaction
• Highly developed operational skills for troubleshooting, problem-solving, and resolution
• Strong time management skills with the ability to balance contending priorities with customer demands

Technical Requirements:

• Demonstrated ability in technical consulting or big-data analytics
• Demonstrable understanding of common enterprise applications
• In-depth understanding or recent experience with scripting languages (bash), application development (java, python. NET), databases and analytical tools
• Relevant software industry-proven experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics

Splunk Platform Experience:

• 5+ years’ experience administering and using Splunk
• 3+ years of Splunk implementation and build experience
• 2+ years’ Splunk Cloud experience:
• Cloud Fundamentals Consultant Accreditation (preferred)
• Proven experience with Cloud Migration projects
• 3+ years of Splunk architecture experience
• Ability to deploy, manage, and troubleshoot sophisticated Splunk Enterprise environments
• Thorough understanding of Splunk Deployment Methodology & Implementation
• Expert-level knowledge of multi-tier Splunk architectures, clustering, and scalability topics
• Strong SPL skills and experience are a must
• Familiarity with all Splunk-related products (preferred)

Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

• Technical Support Chemist (Segregation)
• Salary: S$3,200 – S$3,600
• Working Hours: 5 Days Monday to Friday: 8am to 5pm
• Location: Tuas, West Singapore (Company Transport / Transport Allowance $120 if candidate possess own transport)

Interested applicants can also send your resume to WA: +65 8016 4051 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Requirements

• Degree in Engineering or Chemistry
• At least 2 years relevant experience

Job scope
To supervise and support the functions of incoming waste segregation including bulk waste and loose waste as well as weighbridge.
To constantly monitor improve the department performance.
To conduct periodic review of existing workflows and procedures, and make recommendations for improvements and executing the improvement plans.
To supervise and ensure the effectiveness and smoothness of waste unloading, segregation and distribution.
Daily and regular inspection of the plant processes and monitor the working area 5S and TPM activities, safety and discipline at works, machineries and equipment conditions.
Ensure incoming waste streams being checked properly for suitable treatment processes and current safe work procedures are suitable for handling by operation staff.
As the core coordinator, lead and monitor the communication flow among internal departments on incoming waste discrepancy and revise related SOPs accordingly.
To evaluate and develop new treatment methods and handling procedures for new and unknown wastes, and review of operation costs and regular update to management.
To implement and supervise correct EHS practices within the department.
To work with resale for arrangement of recovered products to minimize the storage.
To prepare and analyse daily and monthly operation records/reports (e.g., cost, productivity, quality, nonconformance, etc) on plant processing and maintenance.
And follow up necessary corrective actions and monitor consistently to relevant department staffs to follow up closely.
Regular briefing / training to be conducted to department staffs for safety handling of high flammable solvent, MSDS, PPE requirement and risk assessment before operations.
To activate emergency response team of operation and maintenance staffs and response to any in house spill and fire incident if in case of emergency.
To liaise with EHS department to ensure fellow dept staff are upkeep with method of handling and emergency equipment usages in terms of spills and fire incident and to conduct regular practice and drill exercises with different scenarios to workers so that they are well familiar in emergency to response in time.
To ensure all fellow staffs are well trained according to OJT program and ensure they can follow up SOPs and work safely.

Secondary responsibilities

• To undertake any other tasks assigned by the Management from time to time.
• As an ISO committee member, to develop and implement documents for operation procedures, such as SOP, RA and MOC, SWP and participate in auditing the various departments as an Internal Auditor