Our client provides technical and commercial management solutions.

• Responsible for the daily operation of the number of vessels assigned.
• Plan, manage, monitor and execute vessels repairs, dry dockings and conversions within given budgets.
• Check vessels performance trend and take necessary remedial actions to optimize vessel’s operations.
• Keep strict cost control of the Annual Operating Budget for each of the assigned vessels.

Requirements:

• Marine Engineer Class 1 (Chief Engineer Unlimited) Certificate.
• At least 5 years of tanker operations and sea going experience as a Chief Engineer in LPG/Oil Tankers.
• Good understanding of maritime safety regulations and compliance standards.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Develop the conceptual framework of construction projects and manage scheduling and coordination across multiple trades and sub-contractors.
• Plan, lead, and monitor project progress, including manpower planning, construction progress tracking, master schedule preparation, and cost control.
• Ensure cost management within approved budgets by controlling materials, manpower, and machinery expenses for ongoing and new projects.
• Address delays or emergencies at construction sites by issuing timely instructions and maintaining effective project standards.
• Collaborate with stakeholders, including clients, consultants, and authorities, to resolve site issues, ensure compliance, and achieve smooth project completion.

Requirements:

• Degree in Engineering or equivalent.
• At least 5 years of experience in the Construction industry (Building/Factory/Structure/Finishing).
• Able to work weekends, night shift and PH when needed.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

About This Role:

This role will be part of a dynamic team to drive acquisition and business development for the bank’s commercial cards program. You will partner closely with key stakeholders across departments to support acquisition and ongoing management of commercial cards for SMEs and Midcap clients. The role will provide end-to-end support for acquisition efforts, marketing campaigns, post-sales support, and ongoing account servicing.

Responsibilities:

• Support acquisition and marketing campaigns for the bank’s commercial cards to deliver to acquisition goals
• Follow up on inbound customer leads generated from various touchpoints/channels e.g. branches, campaigns and contact centre
• Assist customers in signing up for the bank’s commercial debit and credit cards, and related commercial solutions
• Follow up on application enquiries and submission
• Work closely with internal stakeholders including contact centre, business support, legal and compliance to ensure a smooth card application process
• Maintain client satisfaction within a predefined standard turnaround time
• Serve as an internal reference for commercial cards product features, operational and technology aspects and SME and/or Midcap clients
• Demonstrate ability to look beyond issues by identifying root causes, identifying solutions and championing the initiative to improve / fix issues
• Act as a client advocate and having an end-to-end ownership to client issues
• Handle any other general administration duties and assist in ad-hoc projects as required

As part of our continued growth and innovation of our Sustainability services, ERM Singapore is seeking a motivated Consulting Associate who is interested in participating in a variety of projects to help deliver on increasing demand of Technical, ESG and Merger & Acquisition (M&A) related projects. The candidate may also have exposure to physical and transition risk (Climate Change) projects and Sustainable Finance related projects.

This is an excellent career opportunity to work with the world largest pure-play sustainability consultancy firm. We are working on challenging projects for the world’s leading organizations. Access to ERM's worldwide network of Technical, Environmental, Social, Health and Safety experts, will provide best practice knowledge sharing across the industry and ongoing learning opportunities for everyone.

This role is to support expansion of ERM Singapore as the Southeast Asia (SEA) Hub.

RESPONSIBILITIES:

• Supporting project teams on the delivery of a wide range of corporate sustainability/ESG and M&A in Singapore and Southeast Asia
• Act as a consultant and contribute to projects under direction from Line Manager or Partners, such as conducting Technical and Environmental Due Diligence, Advisory, Reporting, ESG Raters Support (e.g. CDP, DJSI, MSCI, Sustainalytics, GRESB), among others.
• Review, analyse and manage Virtual Data Rooms (VDR) on behalf of the project team.
• Perform tasks within scope/budget/schedule expectations and ensure quality standards on project deliverables.
• Interact and maintain successful relationships with ERM employees and support the project managers and Partners with successful communication with Clients and Subcontractors, where required.

QUALIFICATIONS:

• Qualification in Engineering, Environmental Engineering, Environmental Science, or related field.
• Internship experience in an engineering or environmental consultancy, industry or environment focused non-governmental organizations is a plus.
• Knowledge of ESG reporting, frameworks, and raters is a plus.
• Versatile and fast learner with strong critical thinking skills.
• Ability to multi-task, maintain flexibility, travel, and work independently with minimal supervision.
• Ability to work in a fast-paced environment and work with short deadlines together with the project team.
• Strong communication and presentation skills and ability to work in a team is essential.
• Strong skills with MS Office applications.
• Must be able to execute quality work, and ensure high standards are being achieved by yourself and the team.
• Excellent report writing skills. Fluency in written and spoken English is essential. Fluency in any written and spoken Asian language is a plus

• Prepare and implement commercial contracts and relevant documents (including trading, hedging and shipping contracts)
• Make sure the organisation’s contracts and documents are accurate and well maintained in a systematic database

Requirements:

• Diploma in Business/Finance/Maritime or equivalent
• At least 1 years of experience in Oil Trading industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

About the company

CGS International Securities Pte. Ltd. (CGS International) is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia.

CGS International taps on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management, investment banking, equities research, Shariah-compliant financing, fixed income, currency and commodities, structured products and prime brokerage services in over 15 countries and regions.

Along with its parent organisation China Galaxy Securities, a leading securities house in China, CGS International is trusted by more than 15 million customers globally.

Job Responsibilities

The incumbent will be responsible for:

1. Handle daily operational tasks and provide customer support with quality and consistency

· Perform daily operational routines and manage ad-hoc tasks.

· Provide customer support on platforms and trading related matters through monitoring and tracking to proper closure of the issues logged by raising JIRA tickets.

· Perform first level investigation and provide timely status update to clients.

· Collaborate with stakeholders to ensure timely resolution on issues raised.

· Identify channel related issues and collate customer feedback for issue logging.

· Manage service downtime, facilitate publication and timely communications of notices on all digital channels to clients and internal users.

· Prepare communications plan for online marketing campaigns and user engagement during service recovery.

· Prepare and update SOP documentation in a timely manner.

2. Support business projects and process improvement initiatives

· Support Digital Platform’s projects through process/system improvements and enhancements on customer journey and trading platform.

· Collaborate with cross functional teams from IT, Operations, Client Services, Marketing, Finance, Legal, Compliance, Risk, Vendors and others to fulfil customer and business needs.

· Prepare user requirements, functional specifications, user process documentation, mockup screens and test scenarios/cases according to business requirements and objectives.

· Provide support and ensure project timelines are met and scope performed according to requirements.

· Review and streamline existing processes in efforts to achieve process efficiencies, cost-savings and improved user experience.

· Prepare user training materials in the form of user guide, slides, videos, etc.

· Formulate test strategies, coordinate and perform user acceptance testing with key stakeholders and seek for sign off.

· Provide support for post-deployment verification to ensure all issues are escalated and resolved in a timely manner.

· Monitor the Customers feedback/ratings on the digital channels to identify areas for improvement, define short term action plan and long term fixes to address customer pain points.

Job Requirements

To thrive and be successful in this role, you must have / be:

• Diploma holder and above preferably with knowledge and keen interest in technology and trading.
• Minimum 2 years’ experience in the trading platform support or technology industry
• Good understanding of Equities products, trading, and related processes.
• Experienced in performing user testing and verifications.
• Must be willing to work during Euro trading hours from 3pm to 12 midnight.
• Excellent communication skills and stakeholders management.
• A positive and can-do attitude in the work is a must.
• Able to work under pressure and fast paced environment
• May need to work beyond office hours, occasionally on weekends when required.
• Able to multi-task and prioritize work in alignment with Digital Platforms’ business objectives
• Customer-centric and think out of the box.
• Excellent analytical skills and problem solver.
• Self-motivated with a strong sense of ownership and accountability.
• Strong acumen in business process, requirements elicitation and documentation.
• Deliver results on time and with market standard quality.

• Prepare and implement commercial contracts and relevant documents (including trading, hedging and shipping contracts)
• Make sure the organisation’s contracts and documents are accurate and well maintained in a systematic database

Requirements:

• Diploma in Business/Finance/Maritime or equivalent
• At least 1 years of experience in Oil Trading industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

About this role:

Wells Fargo is seeking a Lead Business Relationship Support Specialist- Client Service Officer to join our growing team in Singapore.

In this role, you will:

• Lead complex initiatives or large portfolio of customers and share leadership role with Relationship Managers and Service Experience Manager to oversee a portfolio of accounts
• Collaborate with executives, management, relationship managers, Service Experience Manage and other internal partners or business lines to resolve issues and achieve goals
• Identify opportunity for process improvements within the portfolio
• Review the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures and compliance requirements
• Develop expertise in the policies, procedures and compliance requirements
• Assist with components of audit or compliance reviews and exams as required
• Verify compliance and report identified issues for resolution
• Maintain policy manuals and Business Continuity Plan documentation
• Make decisions on complex customer issues which include escalation and resolution
• Act as the customers’ main point of contact for operational questions and handle complex customer issues including escalation and resolution
• Solve issues with various operations centers, internal bank departments and outside vendors
• Identify prospective opportunities to market and oversee non-credit products to new or existing customers
• Work with Relationship Managers and Service Experience Manager to structure and execute transactions for the most complex clients, and to manage portfolio with high operating exposures
• Prepare presentations, materials and serve as a subject matter expert for the department
• Manages "owning the customer experience" approach and effectively executes on all standard protocols regarding interactions with customers
• Conducts customer courtesy calls, by phone, promote relationship building and a positive customer experience during customer interactions and identify cross-sell opportunities
• Partner with Service Experience Manager to resolve issues and provide status updates on implementations
• Lead team and serve as a subject matter expert for the department
• Provide the same standard of customer care to our internal team members, who may in turn be servicing Wells Fargo’s financial institution customers in various countries across the globe
• Provide new hire and ongoing systems, processes, policies and procedures training
• Train and mentor less experienced Client Service Officers and may assist with their development

Required Qualifications:

• 5+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years banking experience of international business, preferably payment and trade operation’s background and relevant product experience as it applies to financial institution clients.
• Client service experience for financial institutions clients in APAC South market is advantage.

Desired Qualifications:

• Work collaboratively in a small team with a receptive attitude that allows him/ her to take on additional tasks that ensure the smooth running of a small office
• Fluent in spoken and written English due to interactions across APAC South market and financial institutions clients; bilingual or multilingual is an added advantage
• Strong time management and prioritization, skills and ability to manage multiple assignments concurrently
• Exhibit strong attention to detail and organization
• Self-motivated with a strong goal orientation and can work well in a team orientated environment.
• Proficient with MS Office applications (Word, Excel & PowerPoint)

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Responsibilities

• Collaborate with the IT Manager and internal stakeholders to perform IT support functions effectively, ensuring seamless operations and efficient execution of tasks.
• Assist the Clinical Operations team by engaging multidisciplinary stakeholders (including doctors and clinic staff) and addressing diverse requirements and perspectives to enhance patient-centered care and organizational efficiency.
• Act as a liaison between users and IT vendors to facilitate the delivery of IT solutions and services.
• Configure and deploy new desktop and laptop computers, including the installation of required software and administration of Windows Active Directory (AD).
• Provide technical assistance to end-users, addressing various issues related to devices such as desktops, laptops, printers, scanners, and mobile devices, as well as software like Microsoft Office and SharePoint.
• Oversee data protection and cybersecurity operations, ensuring proper configuration and maintenance of security systems.
• Maintain IT assets, update system documentation, and manage software licenses.
• Support the implementation of action plans aligned with the company’s operational goals and contribute to the smooth functioning of specialist clinic operations.
• Undertake additional duties as assigned by management.

Requirements

• Diploma in Computer Science or a related degree qualification.
• At least 2 years of experience with Microsoft 365, Active Directory, end-user desktop support, and IT security implementation and operations.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.:R24124220 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Installation, support and troubleshooting of software, hardware, and peripheral device
• Monitoring. Troubleshoot. Windows Laptop/Printer
• IT END USER SUPPORT IS MANDATORY
• Troubleshooting the PC's, LAPTOPS, PRINTERS,
• Responsible for troubleshooting in Operating system Managing and updating Windows patches for Desktops and Laptops.
• Desktop Support through remote access Coordination with clients and customer regarding their problems
• Any other ad-hoc duties assigned / required

Assistant Teacher

Work Location: Queenstown, and more!

Work Days: 5 Days

Salary: Up to 2500

Role description:

· Support the main classroom teachers in the implementation of daily programs to facilitate learning of children

· Conduct daily routine care and related duties

· Assist in preparing and implementing the programs for children

· Assist with planning, share ideas and exchange feedback with the entire team once a month, adhoc basis and as required

· Prepare age and developmentally appropriate teaching aids

· Evaluate and maintain records of children’s development

· To render basic first aid as and when necessary

· Responsible for the upkeep of teaching resources, prepare art and craft materials, arrangement, appearance, decorations, and learning environment of the classroom

· Use positive discipline techniques at all times

· Maintain and build relationships with children and parents

· Being part of the team, you will participate in parents and community engagement activities

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Purpose of the Job

This position sits within the Regional Business Development Department ("RBDD”) based in Singapore in the Global Corporate and Investment Banking, Asia Pacific. We are looking for highly motivated personnel with strong leadership to be able to support Head of Business Intelligence & Analytics and deliver the overall GCIB APAC Analytics Operating Model and Strategy. The Analytics Centre of Excellence (CoE) team reports into the Head of RBDD in Singapore.

This is a key role within GCBDA RBDD. Based on where the best suited candidate is identified, the Company is happy to hire for this role in Singapore or Oceania.

Job Description

• Working within the GCIB APAC Analytics CoE, you will leverage huge volumes of Structured and Unstructured data to solve real business problems across the business to increase revenues and deliver a great customer experience, improve productivity and reduce risk.
• Develop and implement techniques and analytics applications to transform raw data into meaningful information using data-oriented programming languages and visualization software.
• Design, develop, and maintain the organization's data architecture, including data pipelines, databases, and data warehouses.
• Develop and maintain ETL (Extract, Transform, Load) processes to efficiently move data from various sources to the data.
• Lead the design and implementation of data governance frameworks to ensure data quality and compliance and working with Core Banking System teams to remediate known data issues
• Explore and identify patterns, trends, and anomalies in data.
• You will work closely with business to understand their problem statements & apply advanced data analytics techniques.
• Visualize, interpret, and report data findings and may create dynamic data reports as well
• Implement data quality checks and monitoring processes to identify and resolve data issues in a timely manner.
• Collaborate with rest of analytics team members and other cross-functional teams to understand data requirements and deliver data solutions that meet business needs.
• Hands on technical and non-technical skills to further enhance the APAC DWH and ensure meta data and data lifecycle management processes are implemented
• Lead the team to success through coaching on best practice data modelling and engineering practices
• Support division and department to drive improvement in the process and operational efficiency.
• Promote MUFG and team culture, and foster team collaboration

Job requirements

• Mimunum Bachelor’s degree.
• Minimum 7 years of experience in Banking or consultancy with background in data and reporting.
• Minimum 3 years of experience in managing a team.
• Experience with building and maintaining databases for all financial and non-financial information.
• Experience with data management and reconciling data across several sources.
• Keen eye for detail and Intermediate proficiency in MS Office (Project, PowerPoint, Excel), Qlikview, Tableau, Python, Alteryx, Power BI, Power Apps and SQL.
• Work closely with business analysts to create data components.
• Application packaging and deployment experience across DEV to PROD environments.
• Demonstrated problem solving abilities, especially complex, ambiguous problems requiring integrated application.
• Ability to work under strict timelines and strong communication skills.
• Growth mindset. You seek out learning opportunities for yourself and the team.
• Willingness to problem-solve and hustle to find solutions (even if unconventional), positivity and possess a “can-do” attitude.
• Exceptional analytical skills to understand a diverse array of programs and complex end-to-end workflows.
• High level of resilience.

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10068442

• Prepare and implement commercial contracts and relevant documents (including trading, hedging and shipping contracts)
• Make sure the organisation’s contracts and documents are accurate and well maintained in a systematic database

Requirements:

• Diploma in Business/Finance/Maritime or equivalent
• At least 1 years of experience in Oil Trading industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Building a World-Class, Diverse and Inclusive Technology Team

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

The Fixed Income Front Office Application Support Team operates with a global footprint, ensuring comprehensive support to multiple business line across the dealer in various regions and time zones. Their primary focus is on supporting Fixed Income eTrading Applications within TD Securities, a critical area within the Capital Markets space.

This team works in close collaboration with partners at the dealer, addressing and resolving issues related to risk management, profit and loss (PnL) discrepancies, and offering challenges. Their role is pivotal in maintaining the integrity and efficiency of the trading environment.

Additionally, the team is responsible for managing and resolving issues stemming from trade execution, settlements, and audit. This includes troubleshooting and remediating issues to ensure smooth and efficient trading operation.

About This Role

This position interacts with all Fixed Income Etrading Users – using electronic trading and risk platforms like ION, Anvil, Bloomberg and customized Algo solutions – the focus of this role is to develop and implement lasting, robust technology solutions as well as support the existing application and surrounding framework.
Role And Responsibilities

• Supporting & delivering solutions to the firm's Trading & Sales desks in Asia, Europe & North America
• The Analyst will join an experienced team responsible for managing applications that offer risk, trading, and trade capture functionalities to the Business.
• The role will initially involve 2nd line application support responsibilities, engaging with a broad range of stakeholders across the Front & Middle Office, Product Control, Risk Management, Back Office, Application Development, and Infrastructure teams.
• Training will be on the job, but given the nature of the role, the successful candidate is expected to have prior experience to electronic trading technologies and have Capital Markets domain Knowledge. They must have a 'hands-on' attitude and be proactive in enhancing their knowledge.
• Systems and applications comprise vendor and in-house built tools
• Develop ad-hoc reporting tools for all business groups
• This is primarily an onsite position due to the job scope of the role.

Job Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

Skills & Requirements:

• Must have 3+ years hands on working experience with ION and Bloomberg.
• Experience supporting various trading exchanges.
• Good understanding of electronic trading, markets, connectivity, market making, pricing and algorithmic/automatic trading.
• Front Office / trade floor support experience
• Fixed Income functional knowledge, particularly in treasuries and bond trading
• Experience in supporting front-to-back trading systems and trading desks (example G10, EM)
• Ability to assess trading systems/components to investigate trade breaks, connectivity, data, and performance issues
• Understanding of financial markets and products, in particular Fixed Income markets.
• Must have experience working with developers, business analysts, and infrastructure support teams.
• Working experience with the following technologies: Linux RH, Windows Server, Oracle, MS SQL, Python
• Willingness to work from 7am to 4pm SGT Tuesday ~ Friday. Rotational shift within team, to start work at 5/5:30 am on Mondays following Sydney DST changes. Rotational On-call, weekend, bank holiday coverage is expected.

Skills Category

• Experience with Solace, Mongo DB, ITRS, Autosys
• Knowledge of cloud technologies including Azure
• Scripting, SQL and/or experience in programming languages such as Python
• Knowledge of IT project & development lifecycles (SDLC), agile methodology, and ITIL
• Computer science or Mathematics degree desired

Details of the Division and Team:

At the heart of Deutsche Bank's client franchise, is the Corporate Bank (CB), a market leader in Cash Management, Trade Finance & Lending, Securities Services and Trust & Agency services. Focusing on the Treasurers and Finance Departments of Corporate and Commercial clients and Financial Institutions across the Globe, our Universal Expertise and Global Network allows us to offer truly integrated and effective solutions.

You will be operating within Corporate Bank Production as a Production Support Engineer in Payments domain.

Payments Production domain is a part of Cash Management under Deutsche Bank Corporate Banking division which supports mission critical payments processing and FX platforms for multiple business lines like High Value/Low value / Bulk / Instant / Cheques payments. Team provides 24x7 support and follows ‘follow the sun’ model to provide exceptional and timebound services to the clients.

Our objective at Corporate Bank Production is to consistently strive to make production better which ensures promising End to End experience for our Corporate Clients running their daily Cash Management Business through various access channels. We also implement, encourage, and invest in building Engineering culture in our daily activities to achieve the wider objectives. Our strategy leads to attain reduced number of issues, provide faster resolution on issues, and safeguard any changes being made on our production environment, across all domains at Corporate Bank.

You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 21 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities:

• Acting as a Production Support Analyst for the CB production team providing second level of support for the applications under the tribe working with key stakeholders and team members across the globe in 365 days, 24/7 working model
• As an individual contributor and prime liaison for the application suite into the incident, problem, change, release, capacity, and continuous improvement.
• Escalation, Management, and communication of major production incidents
• Liaising with development teams on new application handover and 3rd line escalation of issues
• Application rollout activities (may include some weekend activities)
• Manage SLO for Faster Resolution and Fewer Incident for the Production Application Stability
• Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them.
• Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
• Update the RUN Book and KEDB as and when required.

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

Your skills and experience:

• Minimum 5 years’ experience in IT in large corporate environments, specifically in a L2 production support role.
• Good hands-on knowledge of databases (Oracle/PLSQL etc.), including working experience of writing SQL scripts and queries.
• Good hands-on experience on UNIX/Linux, Solaris, Java J2EE, Python, PowerShell scripts, tools for automation (RPA, Workload, Batch)
• Understands ITIL Practices
• Experience in application performance monitoring tools – Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M)
• Understanding on environments - Middleware (e.g.MQ, WebLogic, Tomcat, Jboss, Apache, Kafka etc, Database environments (e.g. Oracle, MS-SQL, Sybase, No SQL)
• Experience in APM Tools like Splunk & Geneos; Control-M /Autosys; App dynamics.
• Experience in Cloud Services platforms (GCP/ AWS/ Azure).
• Exposure on Payments domain fundamentals & SWIFT message types
• Knowledge in Udeploy , Bit bucket, Jenkins.
• Bachelor’s degree in Computer Science or Information Technology or Programming & Systems Analysis or Science (Computer Studies)

How we’ll support you:

• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.