Salary: $2,500 to $4,000
Duration: 1 Feb 2025 - 31 Jan 2026
Location: CWT Distripark Jalan Buroh and/or Bras Basah
Working Hours:
Mondays to Sundays (5 days a week as per schedule) rotating day and night shift: 7am to 4pm/ 1pm to 10pm/ 10pm to 7am
and/or Mondays to Fridays: between 8.30am to 6.30pm (8 hours a day)
Responsibilities:
1. Hardware and Software Support:
- Install, configure, and maintain computers, workstations, and related hardware for office staff.
- Provide troubleshooting and technical support for hardware (computers, printers, scanners, etc.) and software issues.
- Install and update software applications (e.g., office productivity tools, antivirus software, email clients).
- Maintain a record of all IT equipment inventory and ensure regular updates, repairs, or replacements are carried out.
2. Network and Connectivity Support:
- Ensure stable network connectivity (Wi-Fi, LAN, VPN) for all office users.
- Diagnose and resolve network-related issues, such as slow internet speeds, wireless connectivity problems, etc.
- Assist with setting up and configuring network printers, scanners, and other shared devices.
3. User Support and Troubleshooting:
- Act as the first point of contact for all IT-related issues from office staff (email, phone, ticketing system).
- Troubleshoot and resolve basic technical issues related to operating systems, office applications, and network connectivity.
- Provide remote support for employees working offsite (home offices, remote locations) using tools like remote desktop support.
- Assist with onboarding new employees by setting up user accounts, email, and necessary hardware/software.
4. Security and Backup Management:
- Assist with IT security initiatives, including the setup of antivirus software, and data encryption.
- Assist in data recovery processes in case of system failures.
- Monitor and enforce IT policies regarding password management, data security, and access control.
5. System Maintenance:
- Ensure that all office systems (servers, workstations, etc.) are regularly maintained and updated with the latest security patches and updates.
- Perform routine hardware checks to prevent issues and minimize downtime.
6. IT Documentation:
- Maintain a knowledge base of common IT issues and resolutions for quick reference.
- Keep detailed records of all IT incidents, troubleshooting steps, and resolutions for future reference.
- Document IT configurations, processes, and procedures to ensure consistency and scalability.
7. IT Project Assistance:
- Assist with IT-related projects such as office relocations, upgrades to office technology, or system migrations.
- Provide technical support during the implementation of new IT systems or software.
8. Training and Guidance:
- Provide basic IT training and guidance to employees, including the use of new software, hardware, and cybersecurity best practices.
- Assist in creating and distributing IT-related training materials to improve staff competency.
9. Vendor Coordination:
- Liaise with external IT vendors and service providers for equipment repairs, software licensing, and other IT-related services.
- Manage software licenses and subscriptions to ensure compliance with licensing agreements.
10. General Administrative Support:
- Assist in the procurement of new hardware and software.
- Track and manage IT-related purchases and warranty information.
Requirements:
1. Technical Skills:
- Hardware and Software Proficiency: A strong understanding of computer hardware, operating systems (Windows, macOS, Linux), common applications (Microsoft Office, Adobe Creative Suite), and mobile devices.
- Troubleshooting and Problem-Solving: Ability to diagnose and resolve technical issues related to hardware, software, networks, and peripherals.
- Networking Basics: Knowledge of network protocols, connectivity, and basic network troubleshooting.
- Security Awareness: Understanding of basic security principles and best practices to protect against malware, phishing, and other threats.
2. Communication and Interpersonal Skills:
- Excellent Communication: Ability to explain technical concepts clearly and concisely to non-technical users, both verbally and in writing.
- Active Listening: Paying attention to user's descriptions of their issues to accurately understand the problem.
- Empathy and Patience: Demonstrating understanding and patience when dealing with frustrated or stressed users.
- Customer Service Orientation: A focus on providing positive and helpful service to end-users.
3. Service Delivery Standards:
- Responsiveness: Providing timely responses to user requests and incidents.
- Resolution Time: Aiming to resolve issues quickly and efficiently, while keeping users informed of progress.
- Service Level Agreements (SLAs): Adhering to defined SLAs for response and resolution times.
- Ticket Management: Using a ticketing system to track and manage user requests and incidents.
- Knowledge Base: Maintaining a knowledge base of common issues and solutions for self-service support.
4. Other Important Requirements:
- Documentation: Creating clear and concise documentation for users and internal use.
- Training: Providing training to end-users on new software, hardware, and IT policies.
- Adaptability: Keeping up-to-date with new technologies and trends.
- Teamwork: Collaborating effectively with other IT staff and departments.
- Experiences: Preferably with 1 year IT support experiences
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
R1435126 (Aw Yu Chen)
