Working hours: Mon to Fri, 9am to 6pm

This position only required to start from Mid-Sept onwards

Job Responsibilities:

1. Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as overseas productions and logistics, to ensure timely order fulfilment.

2. Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.

3. Support filling sales related reports & date base and customer analytics.

4. Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide basic information about products, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant sales staff and departments.

5. Occasionally join sales staff for meeting with prospective customers.

6. Provide administrative support to the sales team, including scheduling meetings, customizing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting.

7. Organize timely follow up with customers on previously quoted projects and their status and report back to sales staff and/ or management.

8. Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.

9. Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.

Required Skills:

1. Excellent organizational and time management skills.

2. Strong attention to detail and accuracy.

3. Effective communication and interpersonal skills.

4. Proficiency in MS Office Suite, particularly Excel and PowerPoint.

5. Ability to work independently and collaboratively in a team.

6. Strong problem-solving and decision-making abilities.

7. Ability to prioritize tasks and work under pressure.

Required Qualifications:

1. Diploma or equivalent; a degree in business administration, sales or logistics or a related field is preferred.

2. Prior experience in a sales support or administrative role will be an added advantage.

3. Excellent written and verbal communication skills.

4. Strong numerical and analytical skills.

5. Ability to adapt to changing priorities and work in a fast-paced environment.

6. Professional and friendly demeanour.

Responsibilities:

• Facilitate, Drive & Lead Application Infrastructure Team Onshore / Offshore to deliver the Approved Infrastructure solution designed.
• Work with Enterprise solution architect to design solutions and align to enterprise needs and implement.
• Manage all activities end-to-end to deliver the project (from scoping to implementation) to agreed parameters.
• Ensure the deliveries are adhered to standards and processes related to infra setup, application deployment.
• To mentor team to Adhere Bank Policies and follow best practices related to Application Recommended for Infra Parameters.
• Perform the Scrum Master role (where required) and lead the Agile team in their sprint deliveries.
• Collaborate with project team members from various domains to monitor, develop and execute project plans and associated project content.
• Ability to manage multiple work-streams concurrently and effectively resolve issues or conflicts.
• Good communication skills, negotiation skills, and stakeholder management.
• Adhere to organizational guidelines and process during deliver.
• Actively monitor and report progress to all stakeholders in a timely manner by using a variety of formal communication channels.
• eal with all project-related escalations and seek input and assistance from appropriate channels to resolve in a timely manner.

Requirements:

• Minimum 6-9 years of experience and out of which, minimum 5+ years of Production Management experience in CORE Banking.
• Managed Finacle 10.x/11.x and multi-countries and OPEN systems production environment.
• Finacle Application environment servers run in combination of IBM AIX, VPC, OpenShift. We need the candidate to have good knowledge in various cloud technology to support the infrastructure for Optimization.
• Hands-on Experience in Finacle Application (Core Banking) Server Capacity Monitoring and Optimization.
• Good level of command over production Infra; performance monitoring and reporting tools.
• Good working experience in Elasticsearch, Logstash, Grafana/Kibana, AppDynamics etc.
• Ideal hands-on experience in Unix/Linux/Shell/Python scripting.
• Good Hands-on experience in PAAS (Platform as a Service) and not limited to AWS, Pivotal, OpenShift.
• Sound knowledge on CI/CD tools, flow mechanism other supporting tools with project implementation experience.
• Knowledge on API Message, Queue handling and Caching Techniques most likely on Kafka and Redis.
• Working Experience on any microservice platform mostly in Banking.
• Ideally Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment.
• Perform at the highest level of competencies like: Achieving Excellence People Management Solution Driven Relationship Innovative Purpose-Driven.
• Ability to work with stakeholders to stretch role in depth/width.
• Should be well-versed with latest Finacle and technology trends.
• Good experience in running automation and service improvements experience.
• Good experience on working with multiple teams of infra and Functional team.

Job Title: Level 1 Support Technician

Purpose of the Role

The Level 1 Support Team provides critical front-line support across all aspects of infrastructure. Working as part of a global team, they are responsible for:

• Pro-active monitoring of infrastructure.
• Performing initial triage of alerts and inbound support requests.
• Creating and assigning support cases to the Level 2 operational support teams.

This is a client-facing role with a high level of interaction, requiring the delivery of high-quality service and support. In addition to day-to-day activities, there are opportunities to be involved in internal projects and initiatives. The ideal candidate will have a demonstrated interest in Technology and Finance.

Responsibilities and Duties (include but are not limited to):

• Monitoring & Alerts:Monitor various alert systems and the Service Operation’s email, and respond to the Service Operation hotline.
  
• Issue Recording:Record all issues within the internal CRM system.
  
• Problem Determination:Provide first-level problem determination/triage on all issues (network/systems/application).
  
• Client Interaction:Acknowledge and resolve clients’ inquiries and issues within the prescribed Operational Level Agreement (OLA).
  
• Collaboration & Escalation:Engage the relevant Subject Matter Experts and other Service Operation personnel to ensure issues are resolved within the agreed SLA escalation matrix.
  
• Communication:Interface with clients, vendors, market participants, and financial exchanges.
  Manage formal communications to clients.
  
• Performance Reporting:Generate statistics on issues raised, resolved, time to resolution, and other Key Performance Indicators (KPIs).
  
• Team Engagement:Foster open communication between team members and managers, promoting ideas for improving service delivery.
  
• 24x7 Support Coverage:Work as part of a global team that provides 24x7 Level 1 Support coverage on a rotation basis.
  

Education, Skills, and Background (Including Education and Experience Requirements):

• 2+ years of experience in a similar customer-facing role.
• Degree or diploma in Computer Science, Computer Engineering, or a related discipline.
• Experience in a financial industry support role preferred.
• Excellent verbal and written English-language communication skills to manage customer relationships effectively.
• Strong process discipline with a working knowledge of Salesforce or other CRM systems.
• Working knowledge of Linux & Windows systems, network configuration, and general troubleshooting.
• Ability to work constructively as part of a team, sharing ideas and resources.

Desirable Skills:

• ITIL certification.
• Understanding of Financial Markets (Equity, Futures, Options).

Working Arrangements

This is a hybrid position. The role holder will participate in a shift rotation, working 5 days a week, covering the hours of 07:30 – 16:30 from Monday to Sunday (including at least one weekend day per week).

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities

• Monitor and observe system alerts or out-of-norm system behaviors to proactively identify issues.
• Follow incident isolation procedures to accurately identify and verify faults before applying problem resolution scripts or escalating issues.
• Perform record consolidation for reporting, analytics, or audit purposes.
• Conduct post-change system health checks to ensure changes did not cause undesirable behavior.
• Manage the lifecycle of incident tickets, from creation and update to escalation and closure.
• Review and verify the accuracy of operational scripts, and suggest areas for improvement.

Experience and Skills Needed

• Hold a Nitec, Diploma, or Degree, preferably in Engineering or Information Technology.
• Work in teams on a 12-hour rotation shift, covering weekends and public holidays.
• Ability to follow documented work instructions and procedures with precision.

Required Skill:

• SQL/Oracle and Unix

Job Description:

• Good experience in Unix/Linux and SQL/Oracle
• Experience in banking and Cards domain.
• Should have good functional knowledge and good communication & coordination skills
• Good Knowledge system/application log analysis
• Ability to effectively use complex analytical, interpretive, and problem-solving techniques.
• Verbal and written communication skills are vital.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from Illumina End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with Illumina core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

Job Description:

Technical/Team Lead (Java) – Support (L3)

Job Summary:

We are looking for a proactive and dynamic professional to join our Application L3 team who can guide the team to troubleshoot production issues, provide technical solutions, provide maintenance and support for a mission critical system.

Job Description:

We are looking for an experienced Java Technical (Tech/Team) Lead to be responsible for identifying the issues, providing solutions for technical issues which arise from the product delivered. To be successful as a Java Tech/Team Lead, you should demonstrate sound knowledge of industry best practices, good organizational and leadership skills, and proficiency in JAVA technologies. Ultimately, the Java Tech/Team Lead should possess good analytical skills, the ability to anticipate issues and frame remedial actions, and excellent teamwork skills.

Roles and Responsibilities:

• Investigate on the issues reported by Application Support (L2) and provide workaround and/or permanent solution.
• Workaround solution includes but not limited to: data patch, shell scripting, PL/SQL scripting etc.
• Permanent solution includes code change, workflow change etc.
• Trouble shooting involves, simulation of the issue, going through various logs, working with the application team and with the infra team.
• Should possess good people management skills such as managing the team, task allocation, mentoring, monitoring, motivating the team etc.
• Support continuous improvement throughout the development life cycle of enterprise level software solutions. This includes enhancing / maintaining of software applications.
• Create and maintain documentation for software design specifications.
• Perform Unit Testing, Integrated Testing and troubleshooting of software application issues.
• Reviewing the work of other team members with feedback for improvement (if applicable)
• Using coding standards and best practices to ensure quality deliverables
• Contribute as a team member to an operational, integration or application architecture requirements, design, implementation, or on-going operations deliverables

Requirements:

• Candidate must possess at least a Diploma/Degree in Computing/Information Technology or equivalent
• At least 5 years of development experience in Java
• Experience in performing production support
• Experience in Spring/Spring Boot framework
• Experience in relational databases such as Oracle and MySQL
• Experience in implementing web services such as SOAP and RESTful web services
• Experience in frontend frameworks such as Angular, Struts, jQuery and Bootstrap
• Experience in batch processing implementations
• Have implemented some form of custom frameworks such as security and validations
• Have some team leading experience
• Good verbal and written communication skills
• Advanced understanding of modern software development methodologies
• Advanced understanding of software testing methodologies, scripting and tools
• Minimum experience of three or more full SDLC for web application projects
• Ability to work effectively in a team and with client

Good to have:

• Experience in Agile development environments
• Experience in DevOps toolchains
• Experience in container platforms such as Docker and Kubernetes
• Experience in messaging platforms such as Kafka and IBM MQ
• Experience in Application Servers configurations like WebSphere and WebLogic will be an advantage
• Experience in software testing tools such as Selenium, Karate, Microfocus UFT and Katalon

• Salary range: $2500-$3500
• Working Hours: 8:30 am–5:30 pm
• Working Days: 5 days
• Address: [Raffles Place MRT]

Responsibilities:

• Sales & Administration documentations.
• Prepare shipping and banking documents and liaise with shipping companies, banks, customers and vendors on all shipping and banking documentations.

Requirements:

• Shipping & Banking documentation knowledge.
• Minimum 5 years of related working experiences in an International commodity trading environment.
• Minimum Diploma or its equivalent.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Join Our Team as an Administrative Support Assistant!

Are you organized, detail-oriented, and ready to support a dynamic team? If so, we want you to play a key role in ensuring smooth operations and supporting our training processes. This is your chance to be part of a team that values efficiency, collaboration, and growth!

What You’ll Be Doing:

• Managing Key Documentation: Handle essential administrative tasks and ensure documentation is accurate, up-to-date, and well-organized.
• General Administrative Tasks: Take on a variety of other administrative duties as assigned, keeping your workday engaging and diverse.
• Handling Purchasing Tasks: Source suppliers, obtain quotations, process purchase orders, and coordinate deliveries to ensure timely receipt of goods and services.
• Maintaining Purchasing Records & Inventory: Keep accurate records of purchasing activities, monitor inventory levels, and support operational needs by ensuring stock is maintained and replenished as needed.

What We’re Looking For:

• Educational Qualifications: A minimum of GCE 'N' Level or higher.
• Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint) to help you stay efficient and organized.
• Experience: Previous experience in purchasing is a plus, but not required.
• Attitude: A proactive, can-do attitude with a passion for supporting a fast-paced team!

Why You’ll Love Working with Us:

• Variety: Every day is different! You’ll take on a variety of tasks and enjoy a dynamic and engaging work environment.
• Opportunities for Growth: We value your professional development and offer opportunities to learn and grow within the team.
• Collaborative Culture: Be part of a friendly, supportive team where your contributions are valued and appreciated.

Mandatory Skills

Job scope

• Organize/Support Webex Event
• High profile meeting support and monitoring
• Advance troubleshooting for application related issue
• Issue TAC and collecting of log
• Perform daily system health check
• Perform CR
• Preparation of report and material
• Chinese speaking (prefer but not compulsory, to support our regional markets)

Position Description

This position is responsible for supporting sales team in achieving sales target and growth of all NEWAY® products business within the stated region for NEWAY with direct responsibility for distributors/agents in the region.

Main Responsibilities

· Handles sales enquiries and prepare quotations to distributors, customers in the timely manner

· Work closely with the Sales Team and provide technical support to customers

· Process sales orders to HQ, and manage the orders from sales orders to delivery

· Keep track of order status, update distributors & customers on order, delivery status

· Coordinate with HQ, liaise with distributors and customers on delivery shipment, payment issues, collection of payment

· Liaise and resolve any sales issues with respective customers

· Track quotes and provide weekly / monthly updates to Management.

· Develop and maintain good customer business relationship

Qualifications/Requirement.

· Minimum Diploma in Mechanical Engineering

· Candidate with valves and actuation experience is an advantage

· Working in similar valves line or practical knowledge with Ball, Butterfly, GGC valves and its associated actuators will be advantage

· Good command in English & Chinese to liaise with HQ associates & customers

· Proficient with Microsoft Office and SAP is a plus point

· Good communication skills and able to liaise with factory

· Independent, articulate, strong technical knowledge and a team player

· Singapore Citizen or Singapore PR only.

SJI International Elementary School is seeking a passionate and collaborative Learning Support Teacher to join our vibrant team starting in July 2025. The role involves working with students aged 4 to 12 years through in-class support and individualised pull-out interventions. The successful candidate will play a key role in developing and delivering differentiated learning strategies to meet diverse student needs.

Experience in a similar role is advantageous, and familiarity with inclusive education practices is highly desirable. Applicants should respect and appreciate the school’s Catholic Lasallian identity, although they are not required to share the same faith.

Shortlisted candidates will be contacted the week of January 6, 2025, with interviews taking place during the week of January 20, 2025.

Job Purpose

• Collaborate with Homeroom and other teachers in planning for Learning Support
• Develop plans of support for a student or group of students based on learning data, curriculum expectations and homeroom or other teacher input
• Maintain records of student support through the Learning Diaries
• Observe and screen students under the direction of the Learning Support Lead
• Work alongside the Learning Support Lead to create and update IEPs
• Communicate regularly with parents, teachers and Learning Support Lead on support provided, progress made and next steps
• Model and promote the school’s positive behaviour policy and the Virtues programme that underpins this

Key Responsibilities

• Enable students to feel successful and supported in learning and school
• Observe and screen students, alongside other members of the Learning Support Department, in order to identify specific needs and recommendations to address these needs
• Plan, prepare and deliver effective support programs that meet the individual needs of the students and enable them to access the curriculum and progress.
• Assess and monitor the progress of the student, using data to inform next steps in teaching and learning
• Write and review an IEP as part of the team around the child
• Provide support for students individually or in small groups, within or outside of the Homeroom
• Maintain assessment data records and engage in discussion around these with the homeroom teacher and other Student Success staff, including the Learning Support Lead
• Liaise with parents, teachers and other education professionals and specialists as appropriate, to discuss a student’s needs and progress
• Engage in Professional Development opportunities and be willing to share learning with others in the department
• Support the Learning Support Lead in the preparation and delivery of workshops for teachers and parents

Specific Tasks and Duties

Strategic Leadership

• Support the Learning Support Lead in identifying student needs and the allocation of staff and resources in response to this
• Contribute to the development and coordination of the Student Success Department
• Engage with and contribute to aspects of the Elementary School Improvement Plan (ESIP) as a member of the Student Success Team
• Liaise closely with the Homeroom teacher (and specialists where appropriate) around student needs, providing support for both the teacher and student
• Know and comply with school policies and procedures relating to safeguarding, health and safety and behaviour management

Curriculum and Pedagogy

• Plan, prepare and deliver engaging and effective lessons and activities that motivate, inspire and improve student achievement
• Identify clear teaching objectives and learning outcomes, with appropriate challenge and high expectations for each student
• Work collaboratively with the homeroom and other teachers in support of the child’s academic, social, emotional or physical development
• Have a sound knowledge of the school’s curriculum and pedagogy in order to identify expectations and plan for differentiated instruction for students on the Learning Support register
• Ensure thorough and current knowledge of the pedagogy and strategies associated with student support and that cater for a range of different needs
• Support the transition of students from their current grade level to the next
• Ensure that school policy and guidelines such as those for planning, marking, workbook presentation and assessment and recording are followed as a model of leading by example

Assessment and Reporting

• Possess a thorough knowledge of the school’s Assessment Policies and Procedures
• Maintain a regular system of assessing and monitoring of progress that can be shared with students, teachers, parents and the Learning Support Lead
• Ensure that assessment data is recorded, analysed and used to plan future teaching and learning, and to evaluate the effectiveness of the support provision
• Report on student progress as required, outlining the content covered, results of formative and summative assessments and next steps in learning

Collaboration and Relationship Management

• Organise and manage groups or individual students whilst promoting high standards of behaviour and discipline
• Meet regularly with the homeroom teacher (and other teachers where needed) in order to plan relevant, challenging and meaningful support for students
• Work collaboratively and purposefully with any assigned Teaching Assistant
• Collaborate and communicate regularly with the Learning Support Lead, Pastoral Team and teachers as part of a team around the academic, social and emotional development of each child

Resource Management

• Ensure that classroom resources are organised and managed to provide an efficient, effective and safe learning environment
• Monitor, evaluate and review the available teaching and learning resources and communicate suggested improvements or changes to the Learning Support Lead
• Look for and recommend resources that may be available beyond the school that support teaching and learning or provide professional development opportunities for the team

Communication

• Communicate with the Learning Support Lead, School Leadership Team and colleagues effectively, respectfully and in a timely manner
• Ensure positive and effective partnerships with parents through regular and clear communication about the student
• Share assessment data with parents as appropriate e.g. reports, PTC, as related to Learning Support
• Report to the Safeguarding Lead or relevant member of the SLT, any matters related to child safeguarding, Health and Safety, discipline or personal concerns

Self-Evaluation and Quality Assurance

• Reflect and evaluate own teaching and assessment practices through the school’s Professional Reflection and Development structure and in discussions with school leadership in order to ensure continuous improvement
• Participate in the school’s PRD process as a reflective practitioner and providing a role model to others in this process
• Engage in professional dialogue and opportunities, such as classroom observations, to share best teaching practices and strategies with others
• Seek opportunities for professional development through a range of opportunities such as professional reading, work with a mentor or critical friend, network groups, in-school or external workshops

General Areas of Responsibility

• Be an advocate of the school and its decisions during interactions with students, staff and the community.
• Lead in nurturing a Lasallian Catholic ethos by building upon the legacy and tradition of the school firmly anchored in Faith, Service and Community
• Maintain good working relationships with colleagues and students
• Be a role model within the school in terms of professional expertise and conduct and lead by example
• Treat others fairly and with respect in order to create and maintain a positive school culture
• Build a collaborative learning culture within the school and manage innovation and change
• Inform and support the SLT as needed
• Take on specific tasks related to the day-to-day administration and organisation of the school as requested by the Principal or SLT
• Support the PRD and performance management process as required to help staff develop goals and improve professional effectiveness
• Support staff in meeting personal and professional goals

Job Requirements

• Minimum Bachelor Degree
• Minimum 3 years of experience
• Significant experience in supporting students with Learning Support needs as a homeroom teacher or experience as a Learning Support teacher

Application Process

All applications for this position strictly to be submitted through Schrole/APLi only. The link to our Schrole/APLi page can be found on our Employment Page (https://www.sji-international.com.sg/about/employment)

We regret that only shortlisted candidates will be notified.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Location: Chai Chee Road

Overview:

• We are looking for an IT Operations Support Analyst to maintain and support our IT operations. The role involves developing batch jobs, managing cron jobs, and ensuring the stability of IT systems. Ideal candidates will have experience with .NET, SQL databases, and scripting for operational processes.

Key Responsibilities:

• Monitor and maintain daily IT operations and system performance.
• Develop batch jobs using .NET and manage cron job scheduling.
• Troubleshoot and resolve operational issues related to systems and databases.
• Collaborate with teams to implement solutions and improve processes.
• Provide Level 1 and 2 support for system incidents and service requests.

Requirements:

• Bachelor’s degree in IT, Computer Science, or a related field.
• 3-5 years of experience in IT operations or support.
• Proficient in .NET programming and SQL databases.
• Experience with cron job scripting and scheduling.
• Strong problem-solving skills and ability to work independently.

JOB DESCRIPTION:

1. Programming language/framework: Java, Spring MVC, MySQL.

2. Hands-on experience in Linux & Shell.

3. Hands-on experience in SQL.

4. Hands-on experience in AWS services.

5. Experience in using ITSM tools.

6. Experience in Release Management activities.

7.Knowledge of Airline Domain.

8. Knowledge in Splunk & Datadog

Responsibility of / Expectations from the Role

1 Responsible to handle coverage support (24x7 mobile support) and provide permanent solution / workaround depending on the nature of issue.

2 Collaborate with interface teams to troubleshoot any interface issues and provide resolution.

3 Collaborate with Business users and stakeholders to understand and troubleshoot issues and provide resolution.

4 Work with Infrastructure / Cloud operations teams for any change requests, issues, patching activities etc.

5 Perform deployment & release management activities.

6 Collaborate with development squad to provide insights for defect fix by providing analysis performed.

• Career Growth
• Attractive Compensation and Benefits

About Our Client

My client is a leading provider of digital payment solutions, offering a wide range of secure and efficient payment methods for consumers and businesses alike. They specialize in delivering seamless transaction services across various platforms, ensuring convenience and security for all users.

Job Description

• Assist in the identification, assessment, monitoring, and reporting of key IT risks, ensuring alignment with established IT risk management frameworks and regulatory requirements.
• Support the risk and controls self-assessment (RCSA) exercises and help manage audits with minimal supervision, handling IT governance, compliance procedures, and technology-related queries.
• Manage email communications with banks, auditors, and internal departments, ensuring timely responses and follow-ups related to the Card Centre and IT operations.
• Provide support for IT operations and internal/IT audits, especially in areas like PCI-DSS, OSPAR, and card production
• Consistently follow up on IT and compliance matters, review yearly plans with senior management, and collaborate with the IT/Operations team to address compliance gaps and ensure prompt updates to documentation.

The Successful Applicant

• Proficient in Microsoft Operating Systems, IT networking, programming, and PowerPoint presentations.
• At least 3 years in IT operations, internal/IT audit, with relevant risk certifications (e.g., ITIL, CISSP) considered an advantage.
• Experience in supporting IT and operational audits.
• Comfortable working in a production environment

What's on Offer

• Competitive Salary: Attractive compensation package
• Growth Opportunities: Professional development and career advancement in a fast-paced environment

Contact

Eleen Chong (Lic No: R1982403 / EA no: 18S9099)

Quote job ref

JN-112024-6605097

Phone number

+6564169862

Michael Page International Pte Ltd | Registration No. 199804751N

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

AVN-Digital is an expert in providing technology enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge coupled with industry experience and our unique methodologies enable us to successfully deliver and meet our customer’s expectations.

We are seeking a highly skilled LCS Support Analyst.

As a key member of our development team, you will play a crucial role in designing, implementing, and maintaining innovative web applications while ensuring their quality through effective testing practices. If you are passionate about creating robust and reliable software solutions and possess a solid foundation in both development and testing, we invite you to apply.

Job Type: One-year Renewable Contract

Job Description:

Job and Responsibilities: -

· Has experience or knowledge on Incident and Problem management.

· Health check and monitoring production system and job scheduling to ensure SLA is meet.

· Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

· Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

· Continuous improvement of the system, e.g. job automation, performance tuning.

· Should be able to identify and fix the bugs.

· At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

· At least 2-5 years of working experience, preferably in Banking or Anti money laundering.

· At least 2-5 years of working experience in production support in banking applications running on Windows and Unix environments.

· Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL

· programs.

· Good knowledge in Linux/Unix/Windows scripting.

· Hands on experience on monitoring tools like Grafana has added advantage.

· Should be open to learn and adapt to new technologies.

· Knowledge on GIT Bitbucket and Jenkins has added advantage.

· Knowledge on Actimize/Hadoop has added advantage.

Shift Timings:

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

AVN-Digital is an expert in providing technology enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge coupled with industry experience and our unique methodologies enable us to successfully deliver and meet our customer’s expectations.

We are seeking a highly skilled LCS Support Analyst.

As a key member of our development team, you will play a crucial role in designing, implementing, and maintaining innovative web applications while ensuring their quality through effective testing practices. If you are passionate about creating robust and reliable software solutions and possess a solid foundation in both development and testing, we invite you to apply.

Job Type: One-year Renewable Contract

Job Description:

Job and Responsibilities: -

· Has experience or knowledge on Incident and Problem management.

· Health check and monitoring production system and job scheduling to ensure SLA is meet.

· Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

· Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

· Continuous improvement of the system, e.g. job automation, performance tuning.

· Should be able to identify and fix the bugs.

· At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

· At least 2-5 years of working experience, preferably in Banking or Anti money laundering.

· At least 2-5 years of working experience in production support in banking applications running on Windows and Unix environments.

· Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL

· programs.

· Good knowledge in Linux/Unix/Windows scripting.

· Hands on experience on monitoring tools like Grafana has added advantage.

· Should be open to learn and adapt to new technologies.

· Knowledge on GIT Bitbucket and Jenkins has added advantage.

· Knowledge on Actimize/Hadoop has added advantage.

Shift Timings:

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

On-Site Bakery Support: Visit client bakeries regularly to provide hands-on assistance in daily operations, ensuring that baking tasks are completed according to the bakery's quality standards. Assist in preparing baked goods like cakes, bread, pastries, and other items.

Training & Mentorship: Support the training and development of new bakers. Provide guidance on baking techniques, equipment use, recipe adherence, and kitchen safety. Monitor new staff’s progress and offer constructive feedback.

Client Relationship Management: Act as a key point of contact between our team and client bakeries. Offer personalized support to clients to help optimize their bakery operations and improve product quality.

Quality Control & Consistency: Ensure that baked goods meet established quality standards. Monitor consistency in production and address any issues or inconsistencies immediately. Help clients troubleshoot any operational challenges that arise in the kitchen.

Recipe & Procedure Adherence: Ensure that bakery recipes and procedures are followed correctly. Provide guidance on adjustments or improvements where necessary to meet clients' needs or preferences.

Inventory & Equipment Management: Assist with monitoring inventory levels, order supplies, and help with equipment maintenance when needed. Ensure clients have the tools and ingredients required for efficient operations.

Operational Support: Help streamline bakery operations, offering advice on workflow, timing, and production schedules to improve efficiency.

Customer Support: Assist clients in understanding and troubleshooting customer issues related to bakery products. Offer recommendations and solutions to improve client satisfaction.

Health & Safety Standards: Ensure that proper health and safety standards are adhered to on-site, including cleanliness, food safety, and safe handling of baking equipment.

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Central & West (Has to be comfortable working at 3 different locations)
• Salary: $2,600 - $2,900
• Performance Bonus
• 14 Days Annual Leave
• Duration: 5 years contract (Yearly Renewable)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior