Task: The Intern, Customer Support will have the opportunity to assist our customers with their problems while using R&S products and services. This role will ultimately help establish our reputation as a company that offers excellent customer support during all sales and after-sales cycle.

Responsibilities:

• Provide assistance to customers' queries while using R&S products in a timely and accurate manner, via phone, email or ticketing system
• Identify customer needs and provide timely resolution of problems or escalation on behalf of customers to appropriate next level of technical support personnel
• Update the ticketing system databases with information about technical issues and useful information provided by customers
• Improving existing ticketing system by evaluating system process and making recommendations
• Frequent interaction with sales and technical support for resolving customer issue
• Other ad-hoc assignments as assigned by the supervisor

Requirements:

• Graduating students from ITE / Diploma in Business/ Engineering or relevant field of studies
• Good communication (i.e. writing and speaking) and interpersonal skills
• Attention to detail, proactive, self-motivated and willingness to learn
• Possess good customer-focused and results-oriented attitude
• Willingness to coordinate and work with colleagues across other departments or countries
• Proficiency in MS Office (MS Excel, Words and PowerPoint)
• Excellent time management skills and the ability to prioritize work

About the Company:

Rohde & Schwarz is home to in-depth engineering know-how and highly innovative and committed employees. We're recognized as a world market leader in wireless communications. Plus, we develop future-oriented products for many growth markets such as mobile phone technology, radiocommunications and digital television. We do business in more than 70 countries worldwide, and we value individuals who share our main objective: To be the best!

Rohde & Schwarz Singapore is the competence centre in the heart of Asia for sales, systems & projects, service & repair, calibration; R&D and customer support. We aim to bring Rohde & Schwarz's technical competence one step closer to our customers in the region. Together with the Asian subsidiaries and agents, the Regional Headquarters (Asia Pacific) located in Singapore forms the integral part of the company's multi-cultural sales and distribution network to service our customers.

JOB DESCRIPTION

Primary Function - ERP (SAP) Support Analyst

Provide SAP functional support to the Business as part of SAP L1 Support in Finance, Accounting, Sales, Trade Marketing, Supply Chain, Logistic, Procurement, Industry business streams.

Main Duties and Responsibilities

• Collecting business requirements
• Identify gaps, issues and work around solutions
• Investigate, analyze problems & provide solution together with HQ / Global Teams
• Provide training and user support as required
• Document functional designs for business flows in the system
• Perform/organize test cases
• Prepare/localize training guides/user manuals
• Integration with other Business Applications Systems into ERP System
• Join to project activities with HQ/Global Teams and vendor(s)
• Any other duties which may be assigned to you by your superior from time to time

JOB REQUIREMENTS

• Bachelor or Higher in Business, Computer Science, Computer Engineering, Industrial Engineering or related fields
• At least 3-year experience in any SAP S/4 Hana modules: SD, MM or FI in consumer electronic sales industry (holding SAP S/4 Hana proficiency / training certificate is a plus)
• Good Teamwork
• Ability to work creatively and analytically in a problem-solving environment
• Good communication (written and oral) and interpersonal skills
• Good command of English both written and spoken

COMPANY DESCRIPTION

Established in 1948, YHI was listed on the Mainboard of the Singapore Exchange Securities Trading Limited (SGX-ST) on 3rd July 2003. YHI Group is a recognized distributor of high quality automotive and industrial products, and a familiar and trusted name in alloy wheels manufacturing as an Original Design Manufacturer (ODM).

Today, YHI's wide international presence can be seen in over 100 countries operating through its 33 subsidiaries and 3 associated companies located in Asia Pacific, North America and Europe. YHI distributes a diverse range of premium automotive products, which include tyres, alloy wheels, energy solutions, buggy & utilities vehicles and other industrial products to more than 5,000 customers globally. YHI currently has three alloy wheels manufacturing plants located in Suzhou in China, Taoyuan in Taiwan and Malacca in Malaysia.

In order to strengthen YHI distribution network, the Group will continuously sharpen its sales focus, as well as embark on strategic plans to promote and develop its portfolio of premium and proprietary brands in the global market where "The World is Our Market".

In line with YHI expansion plans, it is now seeking for individuals who share its core values and ethics and willing to grow together. Similarly, candidates will be promised a warm & caring environment and a platform to grow professionally.

RESPONSIBILITIES

Job Highlights & Staff Benefits

• Subsidiary of a Company listed on SGX-ST with a stable revenue stream and growth potential
• Annual performance bonus
• Annual increment
• Team bonding activities and birthday vouchers
• Leave, Medical and Dental benefits
• Education sponsorship and fully paid external training

Responsibilities:

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems' resources usage closely.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met.
• Draft and update technical documentation such as administration & user guides.
• Provide technical support to both Local and Overseas branches' users over the LAN and WAN without compromising security.
• Source for products/solutions and vendors/suppliers for required projects.
• Provide L1/L2 support and participate as a team lead or member in projects.

• Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA
• Minimum of one year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred
• Experience with Veeam, VMware, and UNIX/Linux is an added advantage
• Experience in API/Web Programming and Database Administration is an added advantage

• Working location: 2 Pandan Road Singapore 609254
• Working hours: 8.30am to 6.00pm (Mon Fri)
• Company transport is provided from Clementi MRT (one way)
• Mobile reimbursement is provided

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Junior L2 Production Support. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance.

JOB RESPONSIBILITIES:

Junior L2 Production Support (Java-base)

· Recent experience in working with Java J2EE applications

· Experience in application support role for min 1 years for support. Or Developers willing to learn with good knowledge of Java, Unix, SQL

· Experience in programming languages such as JAVA/J2EE.

· Experience in Unix commands , SQL queries

· Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell

· Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

· Exposure to banking industry is a plus

· Dynamic individual with thirst to learn

· Strong team player with excellent inter-personal skills

· Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

REQUIREMENTS

· Bachelor’s Degree, or equivalent experience, and proven & demonstrable skills and experience.

· Fresh graduates from local Universities and Polytechnics from 0 to 1 year are welcome

· Must be graduate from IT or Computer Science

· Must have IT background

· Need to have eagerness to learn and perform with commitment

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Avensys Consulting Pte Ltd

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Junior L2 Production Support. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance.

JOB RESPONSIBILITIES:

Junior L2 Production Support (Java-base)

· Recent experience in working with Java J2EE applications

· Experience in application support role for min 1 years for support. Or Developers willing to learn with good knowledge of Java, Unix, SQL

· Experience in programming languages such as JAVA/J2EE.

· Experience in Unix commands , SQL queries

· Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell

· Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

· Exposure to banking industry is a plus

· Dynamic individual with thirst to learn

· Strong team player with excellent inter-personal skills

· Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

REQUIREMENTS

· Bachelor’s Degree, or equivalent experience, and proven & demonstrable skills and experience.

· Fresh graduates from local Universities and Polytechnics from 0 to 1 year are welcome

· Must be graduate from IT or Computer Science

· Must have IT background

· Need to have eagerness to learn and perform with commitment

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Avensys Consulting Pte Ltd

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

• IT technical support and operations services.
• Troubleshooting Laptop/Desktop, email, software Issues.
• Provide a helpdesk service for users enquiries and technical issue reporting on system usage, through phone and emails.
• For Technical issues, make assessment if it can be resolved with the level of system access provided. Escalate unsolved case to other trams with in the stated SLA timing.
• Familiar in Networking
• Has provided some level 1 & 2 user support to end user and VIPs
• Able to communicate clearly, work in a team .

Requirements:

• Nitec/Higher Nitec or Diploma in Computer Technology
• Minimum 3 years of experience in Desktop Troubleshooting.
• Willing to work in an Non camera phone environment.

L2 Technical Application Support:

Job Description:

• Support large scale IT infra environment on 24/7 basis; Ready to work in shifts and standby support

• Providing technical application/architecture support to infra and application teams; Assisting with system integrations and infrastructure

• Identifying and resolving technical issues; support day to day operations

• Provide operational support like shakedown, monitoring the availability of the applications, deployment, system health check, etc

• Attend to incidents and problem resolution within stipulated SLA

• Support SRs and changes; Follow the ITSM process

• Administer and maintain the system; Maintain availability and optimal performance of the systems

• Maintaining and updating technical documents and procedures

• Support and upgrade of software (IIS, .Net Framework, 3rd party monitoring tools, etc)

• Work with the vendor like Microsoft, IBM for upgrades/issues/analysis

• Interface with different stakeholders in the project (security team, customers, infra and application teams)

Requirements:

• Good troubleshooting and communication skills

• Able to work well in a team environment

• Shift work is required for this position on 24x7 on rotational basis, including weekends and public holiday.

• 12 hours rotating shift as per duty roster (including 1 hour lunch break) including Saturday, Sunday and PH.

• 2 days work, 2 days off

Requirements:

• At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

• Experience in application implementation projects in financial institutions would be advantageous.

• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

* Basic knowledge on end-to-end web based application infrastructure

Good to have experiences:

• Application Monitoring Tools

• Incident Management

• Problem Management

• Self-motivated with a strong sense of ownership and accountability

• A quick mind with a problem-solving aptitude, creative & pragmatic

• Good project management skills with attention to details, ability to multi-task and work within tight timelines

• Strong stakeholder management and interpersonal skills, with good oral and written communications skill

• Experience working with cross-cultural teams is a plus

• Good knowledge of financial institution products and digital platforms are added advantages

Scope of Responsibilities (but not limited to):

• Installation / configuration of OS, Message Clients for desktop PC / notebook.
• Installation / configuration of accessories, peripherals and mobile devices.
• Troubleshoot and resolve desktop incidents.
• Manage disk and folder sharing, and permission settings on desktops.
• Handle printer problems at users’ desktops.
• Assist users in accessing applications.
• Perform workstation Operating System patching and Anti-virus patching for workstations which could not be patched via server push-down.
• Assist in providing technical information and knowledge.
• Procurement of IT desktop/laptop equipment and update of Assets.
• Manage Delivery/shifting /Install Printers to locations.
• Any adhoc duties assigned by Superior from time to time.

Desired Skills & Expertise:

• Minimum 1 year of relevant experience in a similar role
• Good knowledge of MS Office tools installation & troubleshooting and Printer support
• Basic knowledge of Active Directory
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advance technical abilities including solid troubleshooting skills applicable to Windows
• In-depth knowledge of Windows OS (Windows 7 & 10), Microsoft Office & Office 365 applications, PC/Laptop hardware, PC/Laptop peripherals, including printers and mobile devices
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Roles and Responsibilities:

This role requires individual to work independently and with team members within a growing SME.

The roles and responsibility notwithstanding the following:

- Assist in overseeing the daily operations & administration work

- Provide administrative support to daily operations work

- Data entry and updating of records to system

- Coordinate with product and document deliveries based on existing procedures and customer’s requirements

- Assist to in sales enquiries

- Assist in sourcing material & obtaining quotations

- Enter inbound & outbound orders into system

- Management of accounting/inventory system

- Understand, plan and schedule procurement of goods/materials required

- Coordinate between different departments and sub-contractors to ensure order fulfilment and proper documentation and billing

- Handle and asssit ISO audits and fulfilments

- Maintain record and assist in renewal of various certifications

- Assist in HR matters

- Handle office administrative work like scanning of documents, filing, office supplies

- Answering screening and forwarding incoming phone calls

Prerequisites:

- Ability to produce accurate and quality work within tight deadlines

- Able to work independently under minimum supervision

- Able to work in a fast-paced environment with deadlines

- Possess at least secondary school GCE “O” level or Diploma equivalent

- Minimum 1-2 years' working experience

- Proficiency in Microsoft Excel, Outlook, Power Point, Word and Google Sheets

Job Description

• 1st level helpdesk to respond to calls.
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues.
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact.
• Perform outbound calls to users who leave callback.
• Handle emails as assigned by team leader.
• Handle responses via the Chatbot.
• Agent would need to be able to take stress of answering calls from members of public problems and queries.

Important

• Need to work in shifts, on weekends and PHs
• Shift/Work schedule – 44 hours per week. 5.5 days
• No shift allowance, but we have PH allowance which is $100 for every PH that candidate is scheduled to work.
• Candidate is expected to work on rotating shift. We have a few shift timing (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm)

EA Number: 11C4879

Job Description

· Monitor student profile and details in school management system

· Ensure student contract is signed and fee protection insurance is purchased

· Ensure accurate tracking of all student pass applications using ICA e-system

· Liaise with marketing and sales team on student matters

· Organise orientation and graduation ceremonies

· Identify the payments in bank statement

· Issuance of receipts & email to students - all the receipts of identified payments must be issued within the week and email the e-receipts to the respective students

· Fee Protection Scheme report - must be update accordingly on timely basis

· Prepare report for refund of excess payment

· Prepare report for outstanding payment / instalments

· Credit control - email to the students on weekly basis

Job Requirements

1. Strong verbal and written communication skills

2. Ability to work in groups/teams

3. Service level must be maintained

4. Customer Centric

5. Min 2 years of working experience in educational administration or any industry