• Engage in an internal engineering team dedicated to achieving excellence in the design, development, and operation of the Singapore Government Commercial Cloud Platform.
• Securing infrastructure-as-code deployments is a key aspect of this role, involving the use of diverse CI/CD toolchains like GitLab, Atlassian, and Terraform.
• Designing and maintaining the platform utilized by multiple government agencies.

Requirements:

• Degree in Computer Science or equivalent
• At least 3 years of experience in cloud infrastructure deployment and automation.
• Proficient in BASH, Python, Terraform, Gitlab.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

· AWS + PB

· Strong career progression (Certifications / Broad scope of technologies)

· Company incentive trips

Responsibilities:

• Design, implement, and maintain network infrastructure.
• Troubleshoot network issues and optimize network performance.
• Perform network upgrades and configurations.
• Collaborate with teams to ensure network security measures are up-to-date.
• Conduct network assessments and provide recommendations for enhancements.
• Document network configurations and procedures for future reference.

Requirements:

• Minimum 2 years of experience in network engineering.
• Diploma in Information Technology or related field.
• Proficiency in network protocols and security measures.
• Strong problem-solving skills and ability to learn new technologies.
• Aptitude for working in a collaborative team environment.
• Positive attitude towards learning and adapting to new challenges.

Apply directly: https://www.careers-page.com/tyson-jay/job/QY8X9R6V/apply

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Ivan Lim | EA Personnel No.: R1109856

• Asst PM in all related project engineering tasks.
• Technical order execution (from order hand over from sales up to delivery).
• Manage project through various stages (basic, detail engineering, cost control) to ensure all contractual requirements (time, quality & cost) are met prior to shipment.
• Review of contractual documents and technical specifications.
• Define technical requirements of mechanical equipment, apparatuses and instruments.
• Prepare equipment data sheets, drawings, plant layout and P&ID.
• Maintain electronic project folders in good order.
• Keep proper record of scope changes (cost impacts) initiated by customer and manage change orders.
• Furnish drawings and documentation to customers as requested in customer’s contract.
• Schedule and coordinate customer inspections (if required).
• Participate in customer meetings as and when required.
• Liaise with suppliers, contractors and customers to meet project schedules.
• Compile final documentation to customer to ensure proper installation and orderly start-up of our systems.
• Fresh graduate are welcome to apply.

· AWS + PB

· Strong career progression (Certifications / Broad scope of technologies)

· Company incentive trips

Responsibilities:

• Manage system administration tasks, including server configuration and maintenance.
• Support AI infrastructure, including machine learning models and data pipelines.
• Perform system upgrades, installations, and troubleshooting.
• Collaborate with AI developers to deploy and optimize AI solutions.
• Monitor system performance and implement enhancements.
• Assist in the development and maintenance of AI applications.

Requirements:

• Minimum 2 years of experience in system administration or AI.
• Diploma in IT, Computer Engineering, or related field.
• Familiarity with system administration, virtualization, and cloud technologies.
• Exposure to AI frameworks, machine learning algorithms, and data pipelines.
• Demonstrated problem-solving skills and willingness to learn new AI technologies.
• Positive attitude and aptitude for working in a fast-paced, innovative environment.

Apply directly: https://www.careers-page.com/tyson-jay/job/QX8685W3/apply

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Ivan Lim | EA Personnel No.: R1109856

Responsibilities:

• Contributing to customer satisfaction by planning and executing service work according to customer order and expectation.
• Performing field service tasks, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform.
• Preparing material lists needed for service activity and ensures that all materials, parts and equipment are available and at the appropriate quality for service activities.
• Preparing all documents and customer reports to be signed by the customer representative. utilize all relevant tools.
• Troubleshooting equipment/process failures and requesting proactive corrective actions and making recommendations to avoid repeating the problem in the future.
• Planning and executing work on a first-time right approach with customers, and ensures the job is done on time and on quality.
• Providing technical guidance to associates. Acting as trainer when needed, for field service associates and customers.
• Applying safety rules and safe practices as well as environmental responsibilities. Reporting unsafe practices and incidents.

Requirements:

• Bachelor’s Degree or Diploma in Electrical.
• Minimum 3 years in Electrical Engineering, especially in Un-interrupted Power Supply (UPS) field.
• A strong focus on safe work practices and dedication to following all relevant workplace safety guidelines.
• A collaborative, solution-focused approach and strong written and spoken communication skills.

Job Description & Requirements

• Conduct Geotechnical Analysis, Soil Classification, Data analysis and interpretation of instrumentation works Submit progress/ technical reports and assessment on geotechnical issues on site.
• Responsible for all on-site geotechnical and engineering issues pertaining to site matters.
• Coordinate with sub-contractors and attend to clients for queries. To conduct the geotechnical investigation and/or instrumentation projects to meet the schedule and specified requirement
• To prepare and submit factual and/or engineering reports on the respective projects
• Initiate and co-ordinate projects according to schedule.
• Assist engineering analysis and attend the site meeting.
• Any other duties as assigned by the project managers.

Responsibilities:

• Responsible for managing and planning manufacturing process sequence, from receipt of raw materials till finished parts shipment.
• Responsible for developing new processes solid modeling and create/update work instructions, in accordance with engineering drawings and specifications.
• Responsible for leading and supporting continuous improvement projects
• Responsible for providing technical support to Production to achieve technical and quality requirements.
• Responsible for supporting Request for Quote (RFQ) proposal development and process

Requirement

• Min Diploma or Degree in Mechanical/Manufacturing/Aeronautical Engineering
• Min 3 years’ experience in Precision Engineering/ Aerospace/ Oil &Gas Manufacturing

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

APPLICATION DEVELOPER/ENGINEER (PHP)

· Develop, test, and maintain applications using PHP and related technologies.

· Work on high-traffic, distributed systems, addressing performance issues and optimizing scalability.

· Conduct business requirement analysis, design, and programming tasks.

· Develop test plans, technical and functional documentation.

· Provide post-implementation maintenance and support.

· Ensure the integration of user-facing elements with server-side logic.

· Build efficient, testable, and reusable PHP modules.

· Solve complex performance problems and architectural challenges.

· Participate in web and interactive media projects.

· Provide post-implementation maintenance and support.

Requirements

· Min 3 years of experience in PHP programming with Bachelor’s or higher degree in Information Technology, Computer Science, or a related field.

· Knowledge of Linux environments

· Familiarity with Web Server, object-oriented programming

Salary: Up to $8000

Interested candidates are welcome to email resume to [email protected] and CC to [email protected]

Summary:

The Data Engineer will work with engineering and business stakeholders to gather requirements before designing, developing, and maintaining purpose-built data pipelines and data models. The ideal candidate will have a strong background in building Extract-Load-Transform (ELT) or Extract-Transform-Load (ETL) data pipelines.

Responsibilities:

• Work closely with stakeholders to understand their requirements.
• Design, develop, and maintain data pipelines and data models.
• Continuous optimization of data pipelines and data models.
• Support operational needs of data pipelines and data models

Mandatory Skills

• Possess a degree in Computer Science/Information Technology or related fields.
• At least 3 years of experience in a role focusing on data pipelines.
• Experience in building on data platforms (e.g. Snowflake, Redshift, Databricks).
• Experience in Continuous Integration and Continuous Deployment (CICD).
• Experience in Software Development Life Cycle (SDLC) methodology.
• Experience in data warehousing concepts.
• Strong problem-solving and troubleshooting skills.
• Strong communication and collaboration skills.
• Proficient in SQL and Python.

Good to have:

• Experience in building on data transformation frameworks (e.g. dbt, Dataform).
• Cloud environments (e.g. AWS, GCP, Azure).
• Big data technologies (e.g. Spark).
• Data platform migration.

EA License Number : 11C4879

Job Duties:

• Develop and implement techniques and analytics applications to transform raw data into meaningful information using data-oriented programming languages and visualisation software.
• Apply data mining, data modelling, natural language processing, and machine learning to extract and analyse information from large structured and unstructured datasets.
• Visualise, interpret, and report data findings and may create dynamic data reports as well.

Job Requirements:

• L3 Data Center DBA Support using SQL server
• Troubleshooting in multiphasing
• Experience in Linux and Unix platform rather than windows

YouTrip is a Southeast Asian financial technology company dedicated to creating the next-generation of digital financial services for consumers and businesses. In 2018, we launched the region’s first and leading multi-currency payment app.

With our consumer and corporate products, YouTrip and YouBiz, we empower users with the most affordable and convenient financial innovations. YouTrip is a Major Payment Institution licensed by the Monetary Authority of Singapore (MAS), and owns principal memberships and issuing licenses with two of the largest card schemes, MasterCard and Visa.

YouTrip has been recognised by industry experts, winning awards for FinTech Employer of the Year by MAS and Singapore Fintech Association (SFA), Most Innovative FinTech Company in Southeast Asia and Best SME Finance Management Platform from APAC Insider’s 2023 Singapore Business Awards. We were also recently recognised as one of the Top Startups in Singapore by LinkedIn, further cementing our position as a leading fintech company in the region.

Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing business in the exciting FinTech space.

Job Description: Staff Engineer

We are seeking a highly skilled and experienced Staff Engineer with an exceptional command of backend tech to join our dynamic team. As a Staff Software Engineer, you play a crucial role in the design, development, testing, and maintenance of software systems. This position requires a high level of technical expertise, leadership, and the ability to work collaboratively with cross-functional teams.

Responsibilities:

• Provide technical leadership and guidance to a team of software engineers.
• Mentor and coach junior engineers, fostering a culture of continuous learning.
• Contribute to the design and architecture of complex software solutions.
• Collaborate with cross-functional teams to ensure alignment with overall system architecture.
• Write high-quality, scalable, and maintainable code.
• Participate in code reviews to ensure code quality and adherence to coding standards.
• Lead or contribute to project planning and estimation.
• Collaborate with product managers to understand requirements and translate them into technical solutions.
• Create and maintain technical documentation for code, design, and architecture.
• Ensure documentation is up-to-date and accessible to the team.
• Work closely with cross-functional teams, including product management, QA, and operations.
• Collaborate with other software engineers to promote best practices and knowledge sharing.

Requirements:

• Bachelor's or Master's degree in Computer Science, or a related field.
• >5+ years of experience in software development, with substantial experience in backend and cloud infrastructure.
• Expert-level proficiency in designing and developing high-performance, concurrent applications with Java, Python, Ruby, Scala.
• Strong understanding of data structures, algorithms, and software design principles.
• Experience with distributed systems, microservices architecture, and containerization (e.g., Docker, Kubernetes).
• Solid knowledge of software testing methodologies and tools, including unit testing and integration testing for backend applications.
• Demonstrated ability to lead projects, collaborate effectively with teams, and mentor junior engineers.
• Excellent problem-solving and analytical skills, with the ability to tackle complex technical challenges.
• Familiarity with additional programming languages, such as Golang, is a plus.
• Passionate about software development and eager to stay updated with the latest trends and best practices in Software Development.

If you are a passionate and driven Software Engineer with a proven track record in backend development, eager to work with the latest technologies and contribute to the development of cutting-edge applications, we encourage you to apply. Join our dynamic team and be part of shaping the future of our innovative projects

Responsibilities

• Responsible for evaluating and qualify products to fulfil customer expectations regarding reliability, usability, and operating life

Requirements

• Min Diploma in Engineering
• Min 2 years of working experience in failure analysis of metals and materials related products
• Experience with test or life cycle management tools an advantage

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Responsibilities:

• Planned monthly and yearly for number of machines, headcount, and cost required
• Specialized in capacity planning, handling urgent or ad-hoc commitments
• Manage defective non-conforming materials parts in the SAP system for engineering evaluation as well as document findings
• Capacity planning, establish and maintain accurate capacity model
• Recommended machine location, moving path, and suitable timing for incoming or outgoing machines, taking into account plant layout planning and ensuring minimal disruption to production flow
• Determine planning factors for short term planning and scheduling as well as for strategic planning scenarios
• Provide insights on the order fulfilment process to improve organization's profitability.
• Develop and define strategies for shop floor scheduling to meet planned throughput

Requirements:

• Min Degree in Industrial Engineering or it's equivalent
• Knowledge in logistic processes and systems in manufacturing is an added advantage
• Experience & knowledge in manufacturing process/product costing/planning using SAP Software

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Strong understanding of DevOps principles and experience with CI/CD pipelines.
• Knowledge in source code management tools such as Git and GitHub, and experience with branching and merging strategies.
• Familiarity with containerization technologies such as Docker and Kubernetes.
• Experience in Cloud computing platforms such as AWS, including EC2, S3, Lambda, Glue and RDS.
• Good understanding of infrastructure as code principles and experience with tools such as Terraform or Cloud Formation.
• Experience in Level 2 issue troubleshooting.
• Knowledge in test environment setup and experience with tools such as Selenium or Postman.
• Knowledge in databases and SQL.
• Knowledge in networking protocols and services, such as DHCP, DNS, Firewalls etc.
• Experience in JVM development environment.
• Support RPMD applications.

Responsibilities:

Report to the Team Lead/Service Manager and in fulfilling SLA and KPI in accordance to maintenance contractual agreement

Assist Team Lead/Service Manager to deliver contract obligation within budget

Able to operate and thrive in a dynamic work environment where you are required to liaise with both internal and external stakeholders

To perform routine onsite Preventive Maintenance in accordance with the maintenance instructions / procedures

To carry out Corrective Maintenance in accordance with the maintenance instructions / procedures, involving fault troubleshooting, diagnosis & replacement of equipment/module/component at sites and/or workshop.

Provide engineering services such as engineering reports, supply support, configuration control and management and obsolescence management

Requirements:

Minimum Higher Nitec/Diploma in Electronics/Mechatronics or equivalent

Perform 24/7 off-site standby for fault activation after office hours

Positive work ethics and team player

Takes ownership of responsibilities

Able to work effectively in an outdoor environment.

Proficient in MS Office (Words, Power-point & Excel)

Possess Class 3 Driving License is of advantage

Candidates will be required to travel to multiple sites in Singapore

Candidates without experience are welcome to apply

COMPANY DESCRIPTION

We are one of the largest one-stop Underground Utilities Infrastructure companies based in Singapore. We provide Underground Utilities Infrastructure construction and maintenance, sewer pipeline rehabilitation, road and airfield construction and maintenance as well as asphalt pre-mix production and construction waste recycling.

RESPONSIBILITIES

• Support the project manager with day-to-day project coordination, scheduling, planning, and work implementation.
• Conduct site inspections and oversee construction activities to guarantee that the work is executed in compliance with approved drawings, contract specifications, project specifications, timeliness, safety, and work quality standards.
• Advice corrective action when it is required.
• Oversee and communicate the project's progress and specifications with clients, consultants, authorities, and other internal and external stakeholders.
• Develops project objectives by reviewing project proposals and plans and conferring with management.
• Identifies project requirements by examining performance criteria and client expectations.
• Oversees the project plan by examining the requirements and schedule, suggesting modifications, and proposing action.
• Assists in achieving team objectives by doing relevant tasks when required.
• ​Coordinate project plans, schedules, and other details with clients.
• Prepare all required documents and reports (such as method statements, risk assessments, proposal objectives, progress reports, monthly reports, etc.) for submission.
• Prepare, verify, and submit monthly progress claims promptly.
• Perform other duties or tasks as assigned by immediate superior or Head of Department.

• Minimum degree in engineering or relevant studies; preferably in Civil Engineering recognized by PE Board or BOA
• Minimum 1 year of experience in constructions or civil engineering
• Candidate with experience in underground utilities especially water pipes will be advantageous
• Possess excellent interpersonal and communication skills
• Able to work independently and in a team

• Only Singaporeans
• 6 days’ work week
• Preferably possess a valid Class 3 license

Responsibilities

• Manage the project site by overseeing the day-to-day activities related to the construction of the project as designated by Project Manager
• Liaise with consultant for technical issues and coordinate the site activities with subcontractors
• Conduct inspection and checks on work performed by subcontractors
• Assist in the planning and sequencing of the construction operations
• Prepare project-related reports and method statement for submission

Requirements

• Degree in Civil Engineering recognized by PEB or qualification acceptable to the Commissioner of Building Control as eligible for application as a Resident Engineer, or recognised Degree in the relevant field subject to the acceptance of the Engineer, and at least 3 years of experience in the construction supervision for projects of similar scale and complexity.
• Minimum 5 years relevant experiences in Engineering and construction industry
• Experience with LTA Project is an advantage, work location nearby Boon Lay MRT.

Responsibilities

• Responsible for ensuring products produced meet the product and customers' quality requirement
• Responsible for developing and improving the processes to gain productivity, efficiency, quality and costs.
• Responsible for coordinating NPI/NPQ activities with details and meeting timeline.
• Responsible for supporting and resolving daily technical issues in operations
• Responsible for supporting analysis of failures from yield loss, reliability failures, new products, new materials.

Requirements

• Min Diploma in Electronic Engineering, Material Science or relevant
• Min 5 years of working experience in semicon assembly and test environment
• Experience in Assembly FOL of dicing, die attach, wire bond
• Experience in maintenance of assembly and test machines of dicing, die attach, wire bond encapsulation, testing

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for performing corrective and preventive maintenance of CCTV Surveillance System
• Responsible in assisting in planning of the Preventive Maintenance Schedule

Requirements

• Min Nitec in Information Technology/ Electronics/ Electrical Engineering or relevant
• Min 1 years of working experience in computer networking, CCTV set up and Video Management System

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

About TikTok:

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team:

TikTok e-Commerce is a content e-Commerce business utilizing international short video products as carriers. Our aim is to become the preferred choice for users seeking to discover and purchase affordable, high-quality products. We provide users with tailored, active, and efficient consumption experiences while enabling merchants to access stable and reliable platform services in various scenarios, such as live e-commerce and short video content e-commerce. Our vision is to make affordable and high-quality products easily accessible, enhancing the quality of life for all.

Responsibilities:

- Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.

- Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.

- Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.

- Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.

- Research, analyse and evaluate requirements for existing or new web and mobile applications.

- Design, develop, test and maintain web and mobile solutions to meet the requirements.

- Evaluate programming codes to ensure that they are properly structured, meet industry standards and are compatible with browsers and devices.

- Develop website infrastructure and integrate websites with other computer applications.

Qualifications:

- Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.

- Candidates should have at least 5 years of experience in Objective-C or Swift with plenty of experience in native iOS development.

- Ability to understand and debug large and complex code bases.

- Good team communication and collaboration skills.

- Passion and experience building consumer-facing products is a huge plus.

- Experience with E-Commerce is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• Strong understanding of DevOps principles and experience with CI/CD pipelines.
• Knowledge in source code management tools such as Git and GitHub, and experience with branching and merging strategies.
• Familiarity with containerization technologies such as Docker and Kubernetes.
• Experience in Cloud computing platforms such as AWS, including EC2, S3, Lambda, Glue and RDS.
• Good understanding of infrastructure as code principles and experience with tools such as Terraform or Cloud Formation.
• Experience in Level 2 issue troubleshooting.
• Support RPMD applications.

Skillsets (Good to have)

• Knowledge in test environment setup and experience with tools such as Selenium or Postman.
• Knowledge in databases and SQL.
• Knowledge in networking protocols and services, such as DHCP, DNS, Firewalls etc.
• Experience in JVM development environment.

• Comprehend business requirements or problem statements to develop business applications to drive value.
• Coordinate with end-users to identify any efficiencies, bottlenecks, and areas for workflow and work process improvements.
• Deliver expertise and guidance to end-users on the potential use of Microsoft 365 apps to improve work efficiency.
• Revamp manual processes/workflows to automation by designing and developing applications using the Microsoft Power Platform, including Power Apps, MS Flows/Power Automate, Power BI, etc.

Requirements:

• Microsoft Certified (MS-900, PL-900, PL-100, PL-200, PL-400, PL-500 and/or PL-600)
• Diploma and above
• At least 2 years of relevant working experience
• Skilled in Workflow automation using Power Automate
• Well-versed in Microsoft 365 Technologies and adept at utilizing SharePoint Online.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description & Requirements

• Conduct Geotechnical Analysis, Soil Classification, Data analysis and interpretation of instrumentation works Submit progress/ technical reports and assessment on geotechnical issues on site.
• Responsible for all on-site geotechnical and engineering issues pertaining to site matters.
• Coordinate with sub-contractors and attend to clients for queries. To conduct the geotechnical investigation and/or instrumentation projects to meet the schedule and specified requirement
• To prepare and submit factual and/or engineering reports on the respective projects
• Initiate and co-ordinate projects according to schedule.
• Assist engineering analysis and attend the site meeting.
• Any other duties as assigned by the project managers.

Our client is an established company specialising in Industrial Measurement Equipment Industry. They are expanding and growing at a fast pace and now looking to hire a Sales Engineer to support the growth. They are located in the West– easily accessible.

Responsibilities of Sales Engineer:

• Oversee the entire sales cycle, from initial discussions with customers to post-sales support.
• Efficiently handle technical inquiries and quotation requests, providing prompt and accurate responses to customers.
• Conduct engaging technical presentations to illustrate product features and benefits to existing and prospective customers.
• Continuously enhance your product knowledge and selling skills to deliver premium customer service that sets apart from competitors.
• Achieve sales-related Key Performance Indicators (KPIs), including sales targets and visit targets.
• Initiate activities and perform necessary duties to drive business advancement.

Requirement:

• Diploma in Engineering
• Minimum 1-2 years of working experience in a related field is required for this position
• Overseas travelling opportunities

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Our team is in the Education-Technology industry, focusing primarily on the B2B Adult Education market. We are developing a Learning Platform as a Service for both Adult Trainers and Learners. By integrating Learning Theory, Deep Tech, and Data Security, we will personalize the approach to training to optimize the efficiency and productivity of one's learning journey. We are searching for a support engineer to provide enterprise-level assistance to our customers. We welcome individuals who are proactive and want to further develop their skills in technical support and product development.

Job Description

• Setup production system for customers
• Providing pre-sales assistance, such as site surveys, client meetings, technical presentations, and system demonstrations.
• Verify the accuracy of system configurations and conduct UAT
• Conduct technical training sessions for the sales and customers
• Prepare materials for customer training and deliver professional training sessions.
• Assist project managers and engineers with technical support after sales.
• Respond promptly and efficiently to all service requests in accordance with company standards and policies.
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Maintain customers’ system
• Get feedback from, and build solutions for users and customers

Job Requirements:

• 3+ years of experience in software support environment.
• A good verbal and written communication skill is a must
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Ability to diagnose and troubleshoot technical issues
• Excellent problem-solving skills
• Ability to provide step-by-step technical help, both written and verbal
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Working knowledge of HTML,CSS,Javascript,php,SQL and cloud computing
• Familiarity with LMS system is a plus.

Qualification

• BSc/BA in Computer Science, Engineering or relevant field; graduate degree in Data Science or relevant quantitative field is preferred
• Preferably, you have worked in a startup environment with large enterprise experience.

Working Arrangement

• This position is a 50% work-from-home arrangement until further notice. The candidate is required to have a good working laptop/desktop together with a working webcam and microphone for virtual meetings.