Arctic Fitness is experiencing an increase in members and we’re looking for an organized, energetic and wellness-minded multitasker with an ability to deliver top-notch customer experience. We need someone who can juggle schedules, support our pilates instructors and personal trainers, look after our center, and assist our physiotherapist clients with the utmost care. If you’re a coordination pro with a love for fitness and wellness, we’d love to meet you!
What You’ll Do:
• Handle our reception operations greeting all members and ensuring complete and accurate data entry and session recording • Coordinate and manage schedules for freelance instructors and personal trainers, ensuring smooth and consistent class offerings
• Work with the General Manager, Instructors and Personal Trainers to create engaging, authentic and educational content for social media and support in sharing user generated content daily
• Attend to membership and customer service enquiries, assisting potential and current members with information, selling memberships and resolving any complaints with professionalism and care
• Oversee scheduling and pre-post client care for our physio services, providing a warm and supportive experience for our patients
• Handle day-to-day operational tasks and basic center upkeep to ensure our center is running smoothly and safely - from tracking attendance to handling client inquiries to basic maintenance procedures
• Foster an inviting and energetic atmosphere where both members and staff feel at home and motivated to reach their wellness goals
What You Bring:
• Strong organizational skills, with a talent for scheduling and coordinating across multiple teams, services and platforms
• A passion for health, wellness, and fitness—especially in yoga or pilates
• A detail-oriented and friendly approach, with an innate ability to provide exceptional customer service
• First aid, CPR/AED and any fitness certifications an advantage but not essential
• Willing and able to work a rotating shift with non conventional hours
• Flexibility and adaptability, with a positive attitude that fits our community-first culture
What We Offer You:
• A supportive, inclusive work environment where wellness and community are at the heart of everything we do
• Opportunities for growth and development within the company, including skill-building certifications
• Access to a range of classes and facilities so you can pursue your own wellness goals
• A chance to work with a team that’s as passionate about fitness and health as you are
Ready to play an essential role in Arctic Fitness’s operations? Join us, and help create an environment where wellness thrives!