About the Role

The Customer Service Officer is responsible for the delivery of services to meet the requirement of the customers by coordinating with the different service providers, warehouse and other department. You will form an inegral part of the customer service team to play a critical role in driving operational excellence to ensure client satisfaction and loyalty.

This role is an implant role and will be working at the customer's site in Kallang permanently.

Key Responsibilities

• To monitor inbound shipments, update tracking, provide updates to stakeholders, coordinate customs clearance and unloading at 3PL
• To coorindate smooth clearance of inbound shipments with forwarders and perform timely Goods Receipt into SAP system.
• To handle daily shipments received from customer and coordinate with appointed 3PL service providers to execute in a timely manner. Process includes; empty return's collection, prompt response to enquiries and the management of customer
• To perform regular return shipment of empty canisters and cylinders to customer's plants
• Responsible for timely updates of assigned reports
• Any other ad-hoc duties assigned from time to time

Qualifications

• Minimum GCE ‘O’ level education
• Fresh graduates are welcome
• Proficient in MS Office
• Meticulous and accurate with a positive attitude and able to multi-task
• Good team player who can work independently with minimum supervision
• Customer oriented with excellent interpersonal and communications skills
• Able to work offsite in customer's location

What the Job involves:

1. Liaise with both internal & external customers and suppliers

2. Monthly Customer Management Report

3.Generate monthly billing cycle within the month end closing period

4.WMS and customer system adminstration

5. Any other duties as assign from time to time

Required Qualifications, Skills & Experience

1. Min 'O' level

2. Computer literacy

3. 1 year experiece

4. Microsoft office including Excel, Email

5. Competent in Warehouse Management System (WMS)

Working Locations:

2 CHANGI SOUTH AVE 2

What the Role Involves

1. Keep track of receiving Ocean Freight Forwarding Division., Supplier through email or by post.
2. Register Supplier invoice date and number before sending the invoices for verification and approval to PIC of Ocean Freight Forwarding Division.
3. Follow up with chaser emails for return of Supplier Invoices after deadline of submission by Ocean Freight Forwarding Division.
4. Check and post Supplier invoices into YUNAS
5. Prepare cheque/GIRO payment to Suppliers on monthly basis.
6. To reconcile Account Payable on monthly basis
7. To complete analysis of long outstanding Accrual Report
8. Back up PIC for daily payment request by Ocean Freight Forwarding Division to Co-loader to clear cargoes on behalf of Yusen Logistics Singapore

Job Requirements

• Minimum 'O' Level
• Competent in MS office especially Microsoft Excel
• At least 2 years of relevant working experience
• Good spoken and written communications

Working Location

2 CHANGI SOUTH AVE 2

Responsible for managing our International Shipping Integration, which include various global sites including Canada, Europe, and Japan

Responsible for F135 logistics global support

Responsible for the overall implementation for the Japan Logistics Center

Engage in contract negotiations with logistics suppliers and sub-contractors

Responsible for completing projects on time and in coordination with the outsourced supplier

Responsible for the coordination of cross functional team members and required project materials

The individual will be required to identify lead-time constraints, and take corrective action to remedy any issues with project delivery

Participate in cross functional team projects to provide management with actionable data

Evaluate data to ensure the proper strategy is formulated and any risks are identified

Act as the primary contact for IT and ITC

Aramex has successfully introduced market-leading express delivery and logistics services to emerging economies. As a leading global provider of comprehensive logistics and transportation solutions, our breadth of services includes express courier delivery, freight forwarding, logistics, supply chain management, e-commerce, and record management services.

Aramex Singapore is expanding and we are seeking Logistics Admin to join our Singapore team.

What are the roles and responsibilities?

• Preparation & Submission of Country of Origin documents
• Arrange logistics for COO documents to destination
• Take charge of Subcerts before submission
• Keeping petty cash records
• Billing and administrative duties

Requirement for the role:

• No experience needed as training would be provided
• Good interpersonal and communication skills
• A good team player
• Self driven and energetic
• 9am – 6pm (Mon-Fri)

Customer Service Oversight:

• Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.
• Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
• Performance Metrics:
• Establish and monitor key performance indicators (KPIs) for customer service activities.
• Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.
• Customer Relationship Management (CRM):
• Manage the CRM system to track customer interactions, sales, and support activities.
• Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.
• Communication:
• Act as a liaison between customers and other departments to resolve issues and improve overall service.
• Develop and distribute regular customer service reports to senior management.
• 
  
• Logistics Systems Management:
• Logistics Operations:
• Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.
• Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.
• System Implementation and Management:
• Implement and maintain logistics management systems (LMS) and other relevant technology solutions.
• Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.
• Supply Chain Coordination:
• Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.
• Negotiate contracts and agreements to secure the best terms and conditions for the company.
• Continuous Improvement:
• Identify opportunities for process improvements and implement best practices in logistics and supply chain management.
• Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.
• Reporting and Analysis:
• Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.
• Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.

We are looking for Class 4 bus driver stay in Yishun / Woodlands area.

Job Responsibilities:

• Maintaining the cleanliness and safety conditions of the vehicle
• Work closely with the operation team on trips related matters
• Fetching passengers by following the planned routes and schedule assisgned
• Safe and legal driving practices are always expected
• Send the vehicle for servicing, maintenance and inspection as and when required
• Perform any other duties assigned from time to time if any

Job Requirements:

• Have a valid Class 4 Driving Licence and Bus Driver Vocational License (BDVL)
• Have own transport to collect bus from heavy vehicle carpark
• Able to use GPS and read google maps
• Good attendance, punctual, committed, and reliable

Other Information:
Interested candidates, please send in your latest resume to +65 88287557 (Whatapps) for the job application. Thank you.

Job description

1) Drive company IT matters and propose solutions to meet business objectives.

2) Maintenance of IT infrastructure, kiosk and provide server administration and support (AD, ESXI and Hyper-V)

3) Provide technical support to users on hardware and various applications

4) Communicate effectively with users to identify and resolve issues timely

5) Provide technical support, monitor system, security and EDR updates

6) Conduct periodic system preventive maintenance checks, patches updates and review log report

7) Perform server and network management

8) Maintain proper IT documentation, contracts, SOPs

9) Provide regular progress and status update, and follow through on IT projects

10) Adhoc duties assigned by Manager

Job requirements

• Minimum Diploma in Information Technology or equivalent.

• CCNA, Microsoft Windows Certified, Cyber Security and etc.

• Preferably with a minimum 2-3 years' experience in Deployment/Maintenance Server & Network

• Knowledge of cyber security is an added advantage.

• Strong in problem solving multi-tasking, systematic and organised

• Must be a team player, self-motivated and able to work independently.

Job Descriptions:

1.⁠ ⁠Research, design, develop and implement new software programs for transport industry

2.⁠ ⁠Maintain and improve the performance of existing software to ensure strong functionality

3.⁠ ⁠Troubleshoot, debug and upgrade existing software by evaluating user feedback and data collection

4.⁠ ⁠Design and update software database

5.⁠ ⁠Clearly and regularly communicate with the operation team and management on the technical support plan

6.⁠ ⁠Liaise with external vendors and communicate effectively to manage the company's software and hardware equipment

7.⁠ ⁠Assist and/or represent the Company in the technical aspects of your software development.

8.⁠ ⁠Create and maintain software documentations.

Job Requirements:

1.⁠ ⁠Possess Degree in Computer Science or equivalent qualifications

2.⁠ ⁠At least 5 years working experiences in web and software development

3.⁠ ⁠Possess great understanding on MVC

4.⁠ ⁠Good knowledge in web programming such as HTML, CSS, Javascript and C#

5.⁠ ⁠Self-motivated individuals with the ability to learn and develop independently in a fast-paced environment

• Coordinate with customer on all administrative activities including reports.
• Responsible for all administrative functions within the respective account.
• Act as key interface to the customer by providing day-to-day logistics support.
• Ensure proper administration and documentation pertaining to order creation and shipments arrangement.
• Attending to customer’s inquires and handling of customer’s complaints.
• Managing customer orders as well as deliveries in the optimum manner.
• Data entry using various IT systems for incoming and/or outgoing shipments.
• To strive to achieve all metrics as stipulated by customer.
• Handle all customer enquiries
• Any other jobs as assigned by team lead

Requirements

• No relevant experience required
• 5 day work week
• Diploma in any related fields
• 1 year contract

About the role

The incumbent will be leading a team and be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

• Lead the Customer service team for Sea freight
• Liaise with customers on the standard operating procedures
• To meet up with clients on projects / special matters
• Prepare customer key performance index reports
• Promptly handle customers / team escalations
• To implement corrective actions and preventive measures for immediate service recovery
• To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
• Attend to freight management and rates negotiation
• Provide quotes / rates to COD customer or overseas offices
• Liaise with overseas agents on the various requirements and rates
• Review the profit & loss of product desk
• Analyse job file purchasing and raise concern to Pricing team
• Review & approve changes of work processes before escalation to Head of Sea Freight
• Conduct recruitment exercise for officer / executive position when needed
• Provide related training concerning the BU to new staff assign to the team
• Joint sales visit to resolved operations issue when necessary

Team Management

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations
• Ensure team understanding and implementation on Bollore’s Value in daily work behaviors
• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
• Plan and monitor team development together with HR Division
• Ensure updated Job Description availability for the team by coordinating with HR Division
• Ensure all changes in Department / Section communicated properly to the team

The successful candidate

• Diploma / Degree preferred
• Minimum 8 years of experience in freight forwarding with sea freight experiences
• Previous customer service experience is an added advantage
• Possess excellent communication and interpersonal skills
• Pleasant personality and a good team player
• Proficient in MS Office & ability to work independently
• DGR trained will be an advantage
• Location: 101 Alps Ave Singapore 498793 (Designated transport Pasir Ris, Ang Mo Kio, Tanah Merah, Tampines, Admiratly, Yishun and Sengkang)

Roles & Responsibilities

1. Provide first level of support and customer service

2. Provide quality customer service to customers over the phone or email

3. Require to listen, probe to clarify and understand customer needs

4. Escalate problems or issues promptly and resolve customer

5. Resolve all customer complaints in an expedient manner. He/she will need to act as a liaison to expedite requests between customers and multiple production locations.

6. It is important to process sales orders or changes by effective collaboration with internal departments and communication with customers.

7. Work closely with Inside Sales

8. Industry/Organization Type: Logistics & Warehousing

9. Working Hours: 5 days, Mon-Fri,9:00 am-6:00 pm

10. Duration: Permanent Role

Key Responsibilities

1. Achieve growth and meet sales targets by effectively managing the sales team.

2. Design and implement a strategic business plan to expand the

company's customer base and ensure a strong market presence.

3. Develop a comprehensive business plan covering revenue and expense controls to manage organizational sales effectively.

4. Recruit, set objectives, coach, and monitor the performance of sales representatives.

5. Develop the sales team through motivation, counseling, and continuous education on service knowledge.

6. Build and foster strong, long-lasting customer relationships by partnering with clients and understanding their needs.

7. Present realistic budgets and forecasts to the management team.

8. ldentify emerging markets and market shifts while staying fully aware of new products and

competition status.

APPLY NOW!!!

1. Minimum Diploma/Degree in a relevant field.

2. Proven track record in "business-to-business" sales, with at least 3 years of experience as a Sales Manager int he transportation, logistics, or warehousing industry.

3. Competent in planning and implementing sales strategies

4. Demonstrated negotiation skills and the ability to close business wins.

5. Success in developing sales plans and analysing the profitability of prospects, coupled with analytical and numeracy skills to review operational and financial data

6. Proficient in customer relationship management, with the ability to develop strong business relationships at all levels, including senior executives

7. Effective leadership, management and motivation of a sales team.

POSITION SUMMARY

• Follow up pricing enquires from overseas and ad-hoc project inquiry.
• To plan, direct & facilitate consolidation via SIN gateway based on situational scenarios.
• Assist in project management, business planning, service improvements & strategy development with the objective to provide progressive leadership for the workgroup, exceed service commitments & customer satisfaction, generate revenues and achieve long-term profitability.
• Support Pricing desk and Gateway arrangement.
• To assist the Load Planner to communicate, coordinate, monitor all airline space and warehouse activities.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Set strategy at area of control, create short term & long term plans for operational needs.
• Support Air Gateway Lead assigned tasks. Formulate, implement & review contingency plans to support overall operations & individual areas of operations.
• Provide direction & support for resolution of pricing issues, establish & execute service contracts, review customers’ feedback & initiate improvement measures.
• Initiate & plan long-term service enhancement projects, evaluate short-term & long-term results; assist in new operations development & initiatives in order to ensure continuous improvements at areas of control.
• Ensures compliance with system allocation policy and process to meet sales and operational service requirements.
• Follow handling procedures established by the management.
• Monitor the operations performance on system and ensure the timeline fulfillment.
• Other duties as assigned to the position.

JOB SPECIFICATIONS

Academic:

• GCE ‘O’ Level or above.

Experience & knowledge:

• Three (3) years relevant experience.
• Experience in the freight forwarding industry is required.
• Must be computer literate and able to prepare documentation quickly and accurately.

Attribute:

• Visionary leadership, human relations and communication skills.
• Problem-solving & decision-making.
• Detail oriented.
• Good communication skills.
• Must be fluent in English and local languages.

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

Job Scope

• Sales Order Excellence: Take the help of our sales order process, ensuring each customer’s journey from order to fulfillment is seamless and satisfying.To manage the accounts assigned to you by increasing the sales and developing new sales
• Logistic Coordination : Assign to SG logistics management , keeping our warehouse operations effective , support regular stock takes that inform business strategy and support sales success.
• Strategic Material & Stock Coordinating: Play a vital role as team member for internal Sale and Operation to collaborate with PMC , Sales and Product team to ensure stable supply chain and quality .
• Operational Dynamo: Propel efficiency through your involvement in the inbound and outbound logistics, demonstrating an eye for improvement and a knack for problem-solving.
• Customer Success Advocate: Act as a key contributor to our commitment to customer satisfaction, where your efforts in order execution and delivery management result in triumphant customer experiences.
• Other tasks assigned by supervisory or management

• Candidates must possess at least a diploma related to supply chain, logistics, or management.
• Excellent communication, interpersonal and presentation skills
• Able to work both independently and as an effective team member
• Bilingual proficiency in Mandarin and English will be advantageous as this role involves liaising with our associates in China
• at least 2 years relevant experience

Performance Bonus: Our company recognizes and rewards high performance with competitive bonuses tied to your results.

Career Advancement Opportunities: We provide clear career progression pathways and support your development to help you reach your full potential.

Collaborative Work Environment: Join a team that values innovation, collaboration, and continuous improvement.

This position generates new business by managing business relationships between UPS and designated Enterprise Accounts. He/She executes business plans by meeting and exceeding sales and revenue goals. This position leads service and sales activity across UPS's portfolio of products and services including Freight, Package, Forwarding, and Distribution. He/She drives global business growth through solution development, customer-facing communications, contract development, value creation, and negotiation. This position obtains knowledge about customers’ competitors to consult customers on UPS solutions that support their market competitiveness.

Responsibilities:

• Maintains contract compliance and renewal process to ensure elements of contracts are being followed and negotiated by both UPS and the customer.
• Maintains and monitors customer information and account performance data for Freight, Package, and Forwarding and Distribution to track sales performance against sales objectives.
• Utilizes business information and analysis reporting tools to assess account performance analysis.
• Monitors and tracks competitors to gain competitive intelligence to be used in engaging prospects and customers.
• Builds high level Customer Relationships
• Identifies key decision makers within customer organizations to expand business opportunities across the enterprise portfolio.
• Works with internal stakeholders to develop comprehensive account strategies for retention, penetration and acquisition of accounts.

Requirements

• Minimum Bachelor’s Degree in Supply Chain Management, Logistics, Marketing, Business, or relevant discipline. Master’s Degree or MBA will be a plus
• Possess at least 7-10 years of experience in a field sales role.
• Candidate with strong experience background in life science and/or medical device/pharmaceutical industry (or related) with extensive knowledge of GMP/GSP/GDP environment and 3PL/4PL experience will be an added advantage
• Candidate with healthcare regulations knowledge or healthcare service experience is strongly preferred
• Familiar with ISO certification knowledge (especially ISO 13485:2003)
• Proven track record of increasing sales against plan objectives in previous assignments
• Business related travel will be required

• 5+years’ experience with a wide variety of solution design across different industries.
• Experience in Life Sciences, Chemical, Electronics & related verticals will be seen a positive
• Experience in working with regional/ global teams
• Demonstrable understanding of logistics and supply chain management design principles, and demonstrates the ability to utilize this understanding in the sales process
• Understanding in market sectors outside of our core listed above
• In-depth knowledge of warehousing, transportation, and broader supply chain topics
• Strong Knowledge of the Contract Logistics Business
• Advanced Computer Proficiency ( MS Excel, Word, PPT, Visio)
• Understanding of modeling/simulation/CAD tools such as AutoCAD is desirable.

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

The Logistics Assistant Manager/Manager in the Pet Industry is responsible for overseeing the daily operations of the warehouse, ensuring efficient and effective management of inventory, logistics, and transportation. This role involves managing key performance indicators (KPIs), driving process improvements, leading a team, and collaborating with internal and external stakeholders to support the overall business objectives. The Warehouse Assistant Manager plays a crucial role in ensuring that all warehouse activities align with the company's standards for safety, quality, and customer satisfaction.

Job Responsibilities:

1. Warehouse Operations Management:

• Oversee all aspects of warehouse operations, including receiving, storing, picking, packing, and shipping of pet products.
• Ensure that all warehouse activities are conducted in compliance with company policies, safety regulations, and industry standards.
• Maintain accurate inventory records, conducting regular cycle counts, and ensuring that inventory discrepancies are promptly investigated and resolved.
• Optimize space utilization within the warehouse to maximize storage efficiency and reduce operational costs.

2. Transport and Logistics Management:

• Manage the transportation of goods to and from the warehouse, ensuring timely and cost-effective delivery of products to customers and other business locations.
• Monitor transport KPIs such as delivery accuracy, on-time performance, and transportation costs, implementing corrective actions as needed.
• Collaborate with logistics providers to negotiate contracts and ensure the best possible service levels.
• Coordinate with the customer service and sales teams to resolve any issues related to delivery schedules, product availability, or transportation.

3. KPI Management:

• Develop, monitor, and report on key performance indicators (KPIs) related to warehouse and transport activities.
• Analyze KPI data to identify trends, inefficiencies, and areas for improvement, implementing strategies to achieve or exceed targets.
• Regularly review and update KPIs to ensure they align with the evolving needs of the business and industry best practices.

4. Process Improvement:

• Continuously evaluate warehouse and transport processes, identifying opportunities for automation, cost reduction, and increased efficiency.
• Lead and support initiatives aimed at improving warehouse operations, including lean manufacturing, Six Sigma, and other process improvement methodologies.
• Implement best practices and innovative solutions to enhance the overall performance of the warehouse.

5. People Management:

• Supervise, train, and develop a team of warehouse staff, including warehouse operatives, supervisors, and drivers.
• Foster a positive and inclusive work environment, promoting teamwork, open communication, and professional growth.
• Conduct regular performance evaluations, providing constructive feedback, and implementing development plans to improve staff performance.
• Ensure that all team members are trained in health and safety protocols and that safety standards are consistently upheld.

6. Stakeholder Management:

• Build and maintain strong relationships with internal stakeholders, including procurement, sales, customer service, and finance teams.
• Serve as the primary point of contact for external stakeholders such as suppliers, logistics partners, and customers.
• Collaborate with cross-functional teams to support the launch of new products, promotional campaigns, and other business initiatives.
• Provide regular updates to senior management on warehouse performance, challenges, and opportunities for improvement.

Job Requirements:

• Bachelor’s degree or Diploma in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 3-5 years of experience in warehouse management or a similar role, preferably within the pet industry or a related sector.
• Proven experience in managing warehouse operations, transport logistics, and team leadership.
• Strong analytical skills with the ability to interpret KPI data and implement effective strategies.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
• Knowledge of warehouse management systems (WMS) and other relevant software.
• Familiarity with process improvement methodologies such as Lean, Six Sigma, or Kaizen is a plus.
• Ability to work in a fast-paced environment, managing multiple priorities and deadlines.
• Commitment to safety, quality, and customersatisfaction.

Working Conditions:

• This role is based in a warehouse environment.
• The role may involve lifting and moving heavy products, as well as extended periods of standing or walking.
• Flexibility to work shifts, including evenings, weekends, and holidays, as needed.
• 
  
• Work Location: 7 Toh Tuck Link, Singapore 596227

Job Benefits:

• ✅ Career Developement
• ✅ Medical Reimbursement, Health Insurance
• ✅ Long Service Award
• ✅ Staff Purchase Discount
• ✅ Company Uniform Provided
• ✅ Air-conditioned staff lounge
• ✅ Free corporate gym access

⭐️ Interested candidate, you may apply via our career website: https://plc.applyourjobs.com.

Only shortlisted candidates will be notified.

Position Overview

Responsible for the establishment of a functional Healthcare Industry Vertical organization within South Asia Ocean setting up and implement a regional Healthcare strategy that will lead to business growth in close cooperation with the Business Units.

Responsibilities

• Create Yusen South Asia Ocean Healthcare development strategy, with alignment to Yusen’s Global Healthcare strategy, and Yusen Global Headquarter product development direction with the end result to grow the Healthcare Sales Revenue within SAO
• Coach and support the sales teams in the countries on the Healthcare sales approach and collaborate with the countries to ensure pan regional opportunities are approached holistically as a global/regional customer would expect, without any natural silo considerations.
• Ensure a strong collaboration with the Global and Regional Healthcare Quality Team with the focus on growing the GDP footprint within South Asia Ocean
• Develop and implement fit for purpose Healthcare products together with the regional BU’s
• Support the Global Key Account Directors and the Strategic Key Account lead to reach their targeted budget within South Asia Ocean

Requirements & Qualifications

• Master’s degree in business management, logistics and supply chain management or related.
• 10+ years of experience in logistics; 5+ years of experience in management and 5+ years in pharmaceutical logistics
• Excellent negotiation, presentation and communication skills; Ability to work on holistic solutions and translate them into business solutions; Have the ability to communicate internally and externally at a variety of levels up to Board level
• Teamwork, accountability, reliability, pro-active and problem solving.
• Ability to converse / write fluently in English.
• Good communication skills with all levels of management.
• Strong interpersonal skills.
• Customer / user focus.
• Ability to work outside of the box and interact with key people domestically, regionally & globally.

General Description (Job Scope)

• Responsible for overseeing the department's operations covering the customers business requirements from order fulfilment, delivery timelines, inventory integrity, record and documentations
• Training and development of staffs ensuring job compliance, discipline and quality work output from staff
• Preparation of management KPIs for timely reporting and management review
• Invoicing of customers for timely collection of revenue
• Handle day to day operation issues
• Any other assigned duties in the warehouse as instructed by superior

Skill Required

• Hands-on experience in storekeeping will be an added advantage.
• Good communication skills
• Ability to converse in English
• Accuracy and speed in performing daily activities

Experience and Qualification

• Diploma in Logistics Mgt
• Minimum 4 years experiences in the warehouse/logistics operations in a MNC or freight forwarding/logistics company.

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

1.⁠ ⁠Logistics Planning and Coordination

- Develop and implement logistics plans to ensure efficient transportation and distribution of goods.

- Coordinate with suppliers, manufacturers, and customers to ensure seamless supply chain operations.

- Plan and schedule shipments to optimize delivery times and reduce costs.

2.⁠ ⁠Inventory Management

- Monitor inventory levels and manage stock to prevent shortages or excess.

- Maintain accurate inventory records and forecast demand to ensure timely replenishment.

- Implement inventory control procedures to minimize waste and losses.

3.⁠ ⁠Transportation Management

- Select and manage transportation providers to ensure reliable and cost-effective delivery services.

- Negotiate transportation rates and contracts with carriers.

- Track and monitor shipments to ensure timely delivery and address any issues that arise during transit.

4.⁠ ⁠Process Improvement

- Analyze logistics processes and identify areas for improvement to enhance efficiency and reduce costs.

- Implement best practices and innovative solutions to optimize logistics operations.

- Conduct regular reviews and audits of logistics performance and implement corrective actions as needed.

5.⁠ ⁠Stakeholder Communication

- Liaise with internal and external stakeholders, including suppliers, carriers, and customers, to ensure smooth logistics operations.

- Provide regular updates on shipment status and address any concerns or issues promptly.

- Collaborate with cross-functional teams to align logistics strategies with overall business objectives.

6.⁠ ⁠Compliance and Documentation

- Ensure compliance with relevant regulations and standards related to transportation and logistics.

- Maintain accurate and up-to-date documentation for all logistics activities.

- Prepare and present reports on logistics performance and KPIs to management.

1.⁠ ⁠Project Design and Implementation

- Design and develop logistics systems, processes, and workflows.

- Create detailed project plans, including timelines, budgets, and resource requirements.

- Oversee the implementation of logistics projects, ensuring adherence to project plans and specifications.

2.⁠ ⁠Process Optimization

- Analyze current logistics operations to identify inefficiencies and areas for improvement.

- Develop and implement strategies to optimize transportation, warehousing, and distribution processes.

- Utilize Lean, Six Sigma, or other process improvement methodologies to enhance logistics performance.

3.⁠ ⁠Data Analysis and Reporting

- Collect and analyze data related to logistics operations and performance metrics.

- Generate reports to provide insights and support decision-making.

- Develop and maintain dashboards to monitor key performance indicators (KPIs).

4.⁠ ⁠Technical Support and Troubleshooting

- Provide technical expertise and support to logistics teams.

- Troubleshoot and resolve issues related to logistics systems and processes.

- Collaborate with IT and other departments to ensure the smooth functioning of logistics technologies.

5.⁠ ⁠Stakeholder Collaboration

- Work closely with suppliers, vendors, and internal departments to coordinate logistics activities.

- Communicate project updates and changes to stakeholders effectively.

- Foster strong relationships with all stakeholders to facilitate smooth project execution.

6.⁠ ⁠Compliance and Risk Management

- Ensure logistics operations comply with all relevant regulations, standards, and company policies.

- Identify potential risks and develop mitigation strategies.

- Conduct regular audits and assessments to ensure ongoing compliance and risk management.

7.⁠ ⁠Continuous Improvement

- Stay updated on industry trends and advancements in logistics and supply chain technologies.

- Implement innovative solutions to enhance logistics operations.

- Promote a culture of continuous improvement within the logistics team.

Key Responsibilities:*

1.⁠ ⁠Project Planning and Management

- Develop and implement detailed project plans, including timelines, budgets, and resource allocation.

- Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.

- Monitor and report on project progress, identifying and addressing any issues or risks.

2.⁠ ⁠Logistics Coordination

- Oversee all aspects of logistics operations, including transportation, warehousing, and distribution.

- Ensure efficient and cost-effective flow of goods from suppliers to end customers.

- Optimize logistics processes to improve delivery times, reduce costs, and enhance service quality.

3.⁠ ⁠Team Leadership

- Lead and mentor project team members, providing guidance and support to achieve project objectives.

- Foster a collaborative and high-performance team environment.

- Conduct performance evaluations and identify development opportunities for team members.

4.⁠ ⁠Stakeholder Communication

- Serve as the primary point of contact for project stakeholders, including clients, suppliers, and internal departments.

- Facilitate regular communication and updates to ensure alignment and address any concerns.

- Prepare and present project status reports to senior management.

5.⁠ ⁠Budget and Resource Management

- Develop and manage project budgets, ensuring financial targets are met.

- Allocate resources effectively to maximize productivity and meet project deadlines.

- Negotiate contracts with suppliers and service providers to secure favorable terms.

6.⁠ ⁠Risk Management

- Identify potential risks and develop mitigation strategies to minimize impact on project outcomes.

- Ensure compliance with all relevant regulations, standards, and company policies.

- Conduct post-project evaluations to identify areas for improvement and implement lessons learned.

7.⁠ ⁠Technology and Innovation

- Stay updated on industry trends and advancements in logistics technology.

- Implement innovative solutions to enhance logistics operations and drive continuous improvement.

- Utilize data analytics to monitor performance metrics and make data-driven decisions.