about the company

Our client is a multinational organization specializing in semiconductor equipment. They are seeking a shipping executive to handle shipping documents and coordinate freight bookings.

about the job

• Help negotiate and secure shipments by coordinating with ship owners, brokers, and other relevant parties.
• Assist the Freight Manager with daily operations, including post-fixture activities and documentation.
• Handle full-set of shipping documents, B/L, commercial invoice, packing list and etc.
• Handle Shipment for all machines model, including crating and fork-lift arrangement and coordination
• Track the shipping market and collect pertinent data to support decision-making.
• Arrange fumigation of crate as required.

skills & experience required

• Diploma / Higher NITEC
• Experience in manufacturing environment will be a plus
• Handles shipping documentations
• Familiar with Syspro Business software will be an added advantage

If you are interested in the position

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Our client is a logistics, shipping, and maritime services provider offering a wide range of services throughout the Asia-Pacific .

• Oversee and track vessel port calls.
• Review and confirm port cost estimates.
• Find and negotiate opportunities for cost savings.
• Monitor vessel operations during port calls.
• Create reports and manage other assigned tasks.

Requirements:

• Diploma and above
• At least 2 years Marine /Freight forwarding experience in Energy/Oil &Gas industry.
• Excellent communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Sales Coordinator (Indoor) / Senior Executive (Freight Forwarding)

Responsibilities:

• Assist overseas freight forwarders by understanding their requirements and providing tailored solutions.

• Communicate regularly with overseas agent offices to update them on shipment statuses and ensure seamless coordination.

• Source and secure new sales opportunities through inbound inquiries, outbound cold calls, and emails.

• Prepare and submit competitive quotations for cross-trade and international shipments, ensuring accuracy and alignment with client needs.

• Track sales leads, coordinate quotes, and maintain accurate customer accounts while providing excellent customer service.

• Follow up proactively on submitted quotations to achieve a high success rate and close deals effectively.

• Support the operations department to ensure successful delivery of services that meet or exceed agent expectations.

• Monitor market trends, evaluate pricing and availability, and maintain accurate records to support business growth.

• Perform other duties assigned by the Management to contribute to organisational success.

Requirements:

• Driven to grow the business for the company

• Preferably good knowledge of both Freight operations and sales processes

• Positive attitude and sales/customer service-minded

• Minimum 2 years of experience in the freight forwarding (Air & Ocean) industry within commercial areas, preferably with ocean exposure in a regional role

• Good teamwork

• Bilingual in Mandarin and English, be able to liaise with Mandarin-speaking counterparts

*Only shortlisted candidates will be notified.

• Singapore Based (Changi South - Nearest MRT, Expo)
• Monday - Friday | 9am - 6pm
• Salary: $2700 - $3100
• 1 - 4 years of relevant work experience; Diploma in Logistics or other relevant discipline
• Career Progression Opportunities

Responsibilities:

• Coordinates and supervises the daily activities of business or technical support teams comprised of individual contributors. Sets priorities for the team to ensure task completion.
• Manages order fulfillment from stored inventory, meeting customer requirements and inspection/testing processes; order shipments within time commitments in the most cost-effective manner; communication with customers regarding any fulfillment issues or problems.
• Manages inventory through periodic and special inventory counts, reconciles discrepancies, and ensures accuracy including returns of defective materials.
• Ensures documentation is complete, accurate and processed appropriately.
• Plans, develops and/or implements quality assurance procedures. Evaluates quality deviations to determine cause, effect, and corrective measures. Surveys customers periodically regarding accuracy, quality, efficiency, adherence to specifications and overall customer experience.
• Ensures work area is well maintained and in compliance with all safety regulations and department policies including ESD requirements.
• Ensures equipment is safe, in good repair, functioning appropriately and calibrated to be in full compliance with required military, ISO and other quality standards. Participates in the evaluation, recommendation and implementation of new equipment or equipment enhancements.
• Creates, reviews, updates, presents, manages and/or contributes to statistical, narrative, financial regularly scheduled and ad hoc written and oral reports and presentations.
• Assesses productivity measures, identifies trends and monitors department activity.
• Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
• Other duties as assigned.

Requirement:

• Diploma in Logistics or other relevant discipline
• 1 - 4 years of relevant work experience
• Lean 6 sigma certification preferred but not mandatory
• Experienced as supervisor

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Duties of Shipping Operations Executive (Part-time): 6 months (December 2024 to May 2025)

Managing inbound and outbound documentation for vessels

Planning departure schedules to maximize cargo efficiency

Liaising with internal team members (transport and warehouse) to ensure shipment fulfilment is on track

Supporting the operations team in daily tasks and coordination efforts

Location: Chinatown Office (walking distance from MRT)

Part Time: Half Day

Amount: $20 per hour

Warehouse Assistant

• Working Day: 5.5Days (9am-6pm ; 9am-2pm)
• Location: Tuas Crescent
• Salary: $2,200 - $2,500 + OT + AWS

Requirement:

• At least 1 year’s relevant experience
• Required to carry heavy load of up to 20kg

Job Responsibility:

• Monitor, receiving, storing, packing/unpacking, loading/unloading of goods/stock/tools.
• Arrangement and store packaging products/ stock items in the proper allocated location.
• To conduct inventory count and to verify stock discrepancies.
• Maintain cleanliness / good housekeeping in store.
• Any other ad-hoc duties when required.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Role:

Logistics Executive (Marine Construction)

• Singapore Based (Changi Navel, Project Office nearby Lavender MRT)
• Project contract based (estimated 27 months until project completion)
• 5.5 Days work per week (8am to 5pm), Alt Sat Full Day
• Salary: $2800 to $3500 (depends on experience)
• At least a Diploma in Logistics/Supply Chain Management/Construction management/ Transportations or equivalent.
• At least 2 years of fleet management or transportation management experiences, preferably from construction/civil engineering industry.
• Career Progression Opportunities

Our client is a leader in the maritime and construction sectors for over 40 years. They are now looking for motivated individuals to join their team.

Unique Opportunity: Dive into a significant naval base/government project, gaining unique insights and contributing to a project of national importance.

Dual-Domain Expertise: Experience the best of both worlds in land and marine projects, enhancing your skills and versatility in the industry.

Career Growth: Participate in a landmark project that will not only elevate your profile but also open doors to future leadership opportunities.

Impactful Work: Be part of a mission that extends beyond the job – contributing to national security and community well-being.

Be part of building something historic.

Job scope

Tracking and submission of documentation related to material movement (P.O / D.O).

Update reports on inventory and highlight any discrepancies.

Verify purchases and storage of inventory.

Facilitate enquiries with regards to office, equipment and inventory.

Allocate and direct manpower according to fleet schedule.

Submission and approval of personnel for clearance matters.

Generation and verification of temporary passes.

Ensure timely and accurate submissions of various documents.

Any other ad-hoc tasks as instructed by Logistics Manager.

#SCR-vicky-wee

✅ Wee Yuan Huan
✅ Reg No: R21100383
✅ The Supreme HR Advisory Pte Ltd
✅ EA No: 14C7279

Duties of Shipping Operations Executive :

Managing inbound and outbound documentation for vessels

Planning departure schedules to maximize cargo efficiency

Liaising with internal team members (transport and warehouse) to ensure shipment fulfilment is on track

Supporting the operations team in daily tasks and coordination efforts

Location: Chinatown Office (walking distance from MRT)

Full Time (Contract Period : 6 month)

Warehouse Supervisor

Location: Changi South (Nearest MRT - Expo)

Salary: $2700 - $3100

Working days: Monday - Friday

Working hours: 9am - 6pm

Responsibilities:

● Coordinates and supervises the daily activities of business or technical support teams comprised of individual contributors. Sets priorities for the team to ensure task completion.

● Manages order fulfillment from stored inventory, meeting customer requirements and inspection/testing processes; order shipments within time commitments in the most cost-effective manner; communication with customers regarding any fulfillment issues or problems.

● Manages inventory through periodic and special inventory counts, reconciles discrepancies, and ensures accuracy including returns of defective materials.

● Ensures documentation is complete, accurate and processed appropriately.

● Plans, develops and/or implements quality assurance procedures. Evaluates quality deviations to determine cause, effect, and corrective measures. Surveys customers periodically regarding accuracy, quality, efficiency, adherence to specifications and overall customer experience.

● Ensures work area is well maintained and in compliance with all safety regulations and department policies including ESD requirements.

● Ensures equipment is safe, in good repair, functioning appropriately and calibrated to be in full compliance with required military, ISO and other quality standards. Participates in the evaluation, recommendation and implementation of new equipment or equipment enhancements.

● Creates, reviews, updates, presents, manages and/or contributes to statistical, narrative, financial regularly scheduled and ad hoc written and oral reports and presentations.

● Assesses productivity measures, identifies trends and monitors department activity.

● Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.

● Other duties as assigned.

Requirement:

● Diploma in Logistics or other relevant discipline

● 1 - 4 years of relevant work experience

● Lean 6 sigma certification preferred but not mandatory

● Experienced as supervisor

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Logistics / Site Coordinator

Salary: $3,000-$4,000

Working Location & Site office: Jurong Port

Working Hours:

• Monday to Saturday, 8am to 5pm (OT most likely required, but no OT pay)
• As this is a supervisory position and working at Jurong Port, they must be 24/7 on standby for any issues occur since the shipments run 24/7. However, there will be workers around doing two shift work, day and night, so the supervisors don’t need to be there at night unless issues occur.

We are currently seeking a highly organized and efficient Logistics Coordinator to join our team. This role is crucial for managing the discharge of construction aggregates (stones, sand) at a port, ensuring smooth discharging operations for all barges and vessels.

Responsibilities:

• Allocate manpower and equipment effectively to manage and ensure vessel and barge discharging operations of construction aggregates at the port runs smoothly.
• Oversee daily operations related to the arrival and departure of barges and vessels.
• Liaise with port authorities to ensure seamless communication and coordination.
• Prepare and submit detailed daily reports on barge and vessel activities.
• Manage warehouse inventory, ensuring optimal supply of goods for delivery to customers.
• Coordinate with the truck teams and ensure all company goods are promptly delivered.
• Manage and ensure the safety of our workforce at work.
• Ensure equipment are maintained and operational for every deployment.
• Able and willing to work irregular hours, including weekends. Port operations run 24/7.

Requirements:

• Proven experience in logistics coordination
• Able to drive and hold a valid driver’s license in Singapore. Company vehicle provided for work use.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

-To assist logistics Manager with documentation and shipping arrangements.

- Handle LCL/FCL for import/export processing.

- Prepare and check all shipping documents to ensure that they are comply with import/ export rules and regulation.

- Manage daily operations and respond to customer inquiries and requests

- Process inquiries and send booking confirmations to customers

- Liaise and follow up with customers, freight forwarders, carriers, transporters and warehouses.

- Liaises with shipping company, customs official, Jurong Port authorities, PSA authorities, transport contractors, and customer to ensure on- time delivery

- Track shipment status to ensure on- time delivery

- Ad-hoc duties as assigned

Job Requirements

- Able to multi-task, prioritize and time management

- Detail- oriented, positive attitude and willing to learn

- Able to work in 5.5 days work week (Alternate Saturday after probation)

- Prefer 1-2 years experience in Customer Service Officer (Logistics)

Our client is a leading provider of maritime energy solutions.

• Assist in coordinating the daily planning of the company's launch boat schedule and launch arrangements for all internal staffs.
• Sustain records of launch movements for verification of payments, etc.

Requirements:

• Higher Nitec in Maritime/Logistics/Supply Chain or equivalent
• At least 1 year of logistics/coordination experience

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Responsibilities

• Understanding the opportunities the account presents and assist in preparing annual planning for growth of business with the account within the region
• Growth of the account and delivery of financial metrics (revenue, volume, GP & DS/ AR where relevant) in the region in line with agreed budget and development targets
• Successful market planning, business development planning and ensuring the implementation of regional business opportunities, from initial opportunity creation to establishment of stable operation
• Understanding where specific capabilities need the developed in order to meet customer expectations and identifying those needs local or regional management
• Respond to complex and sensitive logistics issues and questions; create innovative and profitable solutions in tandem with specialist departments within the company
• Involvement in full RFQ process
• Assist in the provision of a schedule of forthcoming tenders

Job Requirements

• Preferably 10 - 12 years' experience in the logistics industry or in a sales environment; with prior experience in Consumer & Retail sector
• Knowledge and understanding of international logistics operations across multiple modes
• The position requires extensive travel, domestically and internationally, and the associated intercultural competence & global thinking, and comprehensive knowledge and understanding of global integrated logistics requirements and solutions, across all logistics modes
• Exceptional relationship management & communication skills to assist with planning & budgeting, organizing & staffing, controlling & problem-solving
• Key Account Management at a regional level
• Strong business acumen with the ability to influence outcomes across multiple locations
• Leadership and people management abilities & effective communication
• Project management experience preferable
• Excellent financial and process analytical skills
• Ability to work effectively in a customer driven deadline environment

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 24960

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

Transport Manager / Logistics Manager

Location: Penjuru Lane

Salary: $5,500 - $6,500

Working days: Monday - Friday

Working hours: 8:30am – 5.30pm

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Responsibilities

Transport Team, Drivers, and Supply Team Management & Development

• Lead and manage the transport team, drivers, and supply team, promoting a positive work environment and high performance.
• Develop a staff performance matrix to set performance expectations and goals and conduct regular reviews, provide training to improve skills and ensure adherence to operating procedure, safety, and operational standards.
• Conduct regular department meeting with Transport planner, Drivers, and Supply team to understand challenges face and resolve them
• Recruit and onboard new team members as needed to support operational need

Fleet and Route Management:

• Oversee the scheduling, dispatch, and routing of the transportation fleet to optimize delivery times and reduce fuel costs and maintain fuel consumption and CO2 emissions record
• Monitor fleet utilization and recommend adjustments to maximize efficiency.
• Analyse routes and delivery patterns to identify issue and opportunities for planning improvement.
• To oversee the local and cross border deployment.

Safety & Compliance:

• Ensure compliance with all transportation regulations, including vehicle maintenance, safety inspections, and driver and supply assistant hours, working with relevant team to align process.
• Develop and implement safety protocols to reduce accidents and ensure driver and supply team well-being.
• Conduct regular safety audits and site visit to develop training plan and inspections provide training on best practices, and address any non-compliance issues.
• Manage and handle operational incident and reporting process to provide preventive action and implementing the action proposed.

Budgeting & Cost Management:

• Manage the transportation budget, focusing on cost control and efficient use of resources.
• Track and report on transportation expenses, including fuel, maintenance, and labour costs.
• Identify and implement cost-saving initiatives without compromising service quality.

Customer Service & Collaboration:

• Collaborate with the customer service team to address any delivery issues and ensure transport team met customer requirements, ensuring customer satisfaction.
• Working closely with customer service manager on escalated customer inquiries regarding transportation and delivery.
• Work closely with other departments to coordinate delivery schedules and resolve any logistical challenges.

Performance Monitoring & Reporting

• Establish KPIs on the all above for transport operations, including delivery times, on-time performance, fuel efficiency and staffs performance.
• Monitor and analyse performance metrics, preparing regular reports to top management on the progress, performance with mitigation and improvement plan
• Use data to identify areas for improvement and implement changes to drive better results.

Job Requirements

• 5+ years of experience in transportation operations, logistics, or a similar role, with proven experience managing a team.
• Strong understanding of fleet management, route optimization, and safety regulations.
• Proficiency in transportation management software (e.g., HMS, TMS, GPS tracking) and Microsoft Office Suite.

Our client is a logistics, shipping, and maritime services provider offering a wide range of services throughout the Asia-Pacific .

• Manage daily operations to provide excellent customer service and coordinate with Customer Service, Operations, and Sales teams.
• Communicate with customers professionally, give updates on time, and work with the Manager and teams to handle requests or complaints.
• Ensure accurate documentation, update internal records for forwarding jobs, and process invoices on time.
• Follow Customer Service Standards and Company procedures, seek client feedback, and share it with the Customer Service Manager and QA.

Requirements:

• Diploma and above
• At least 2 years of experience in Freight logistics and Marine sector.
• Good knowledge of the freight forwarding processes and Marine spare parts.
• Strong communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Our client is a logistics, shipping, and maritime services provider offering a wide range of services throughout the Asia-Pacific .

• Oversee and track vessel port calls.
• Review and confirm port cost estimates.
• Find and negotiate opportunities for cost savings.
• Monitor vessel operations during port calls.
• Create reports and manage other assigned tasks.

Requirements:

• Diploma and above
• At least 2 years Marine /Freight forwarding experience in Energy/Oil &Gas industry.
• Excellent communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

This position generates new business by managing business relationships between UPS and designated Enterprise Accounts. He/She executes business plans by meeting and exceeding sales and revenue goals. This position leads service and sales activity across UPS's portfolio of products and services including Freight, Package, Forwarding, and Distribution. He/She drives global business growth through solution development, customer-facing communications, contract development, value creation, and negotiation. This position obtains knowledge about customers’ competitors to consult customers on UPS solutions that support their market competitiveness.

Responsibilities:

• Maintains contract compliance and renewal process to ensure elements of contracts are being followed and negotiated by both UPS and the customer.
• Maintains and monitors customer information and account performance data for Freight, Package, and Forwarding and Distribution to track sales performance against sales objectives.
• Utilizes business information and analysis reporting tools to assess account performance analysis.
• Monitors and tracks competitors to gain competitive intelligence to be used in engaging prospects and customers.
• Builds high level Customer Relationships
• Identifies key decision makers within customer organizations to expand business opportunities across the enterprise portfolio.
• Works with internal stakeholders to develop comprehensive account strategies for retention, penetration and acquisition of accounts.

Requirements

• Minimum Bachelor’s Degree in Supply Chain Management, Logistics, Marketing, Business, or relevant discipline. Master’s Degree or MBA will be a plus
• Possess at least 7-10 years of experience in a field sales role.
• Candidate with strong experience background in life science and/or medical device/pharmaceutical industry (or related) with extensive knowledge of GMP/GSP/GDP environment and 3PL/4PL experience will be an added advantage
• Candidate with healthcare regulations knowledge or healthcare service experience is strongly preferred
• Familiar with ISO certification knowledge (especially ISO 13485:2003)
• Proven track record of increasing sales against plan objectives in previous assignments
• Business related travel will be required

We are seeking a responsible and safety-conscious school bus driver residing in the Sembawang area to transport student to and from school and related activities.

Job Responsibilities:

1.Safely operate a school bus along designated routes, ensuring timely pick-up and drop-off of students.

2. Conduct pre and post trip inspections of the vehicle, reporting any mechanical issues or maintenance needs to the operations team.

3. Adhere to all traffic laws, safety regulations, company operating procedure and policies

4. Maintain a clean and orderly bus environment

5. Report for any potential delays, accidents or emergency situations to the operations team

6. Respond promptly to emergencies or unexpected situations

7. Any ad-hoc duties assigned from time to time

Job Requirements:

1. Possess a valid Singapore Class 3 Driving Licence and Bus Driver Vocational Licence (BDVL)

2. Good communication skills and interpersonal skills

3. Able to use GPS and read google map

4. Always be punctual for work, good attendance, committed and reliable

5. Patience and positive attitude when working with primary school student

A fast tracked local logistic, transportation and warehouse storage solution provider looking for Prime Movers to manage our trailer services. This job is paying on a per trip basis and average income can be between $3000 to $4000 (Trip basis).

Core Responsibilities

• Operate a cargo container transporting machinery.

• Follow appropriate safety procedures for transporting containers/ loose cargo.

• Inspect loads to ensure that cargo is secure.

• Perform daily vehicle maintenance.

Job Requirements:

• Valid Class 4 / 5 driving license.

• A Secondary Certificate.

• Have basic sound knowledge of traffic rules / road signs.

• Physically fit.

• Have valuid PSA license will be an advantage.

Position Overview

Responsible for the establishment of a functional Healthcare Industry Vertical organization within South Asia Ocean setting up and implement a regional Healthcare strategy that will lead to business growth in close cooperation with the Business Units.

Responsibilities

• Create Yusen South Asia Ocean Healthcare development strategy, with alignment to Yusen’s Global Healthcare strategy, and Yusen Global Headquarter product development direction with the end result to grow the Healthcare Sales Revenue within SAO
• Coach and support the sales teams in the countries on the Healthcare sales approach and collaborate with the countries to ensure pan regional opportunities are approached holistically as a global/regional customer would expect, without any natural silo considerations.
• Ensure a strong collaboration with the Global and Regional Healthcare Quality Team with the focus on growing the GDP footprint within South Asia Ocean
• Develop and implement fit for purpose Healthcare products together with the regional BU’s
• Support the Global Key Account Directors and the Strategic Key Account lead to reach their targeted budget within South Asia Ocean

Requirements & Qualifications

• Master’s degree in business management, logistics and supply chain management or related.
• 10+ years of experience in logistics; 5+ years of experience in management and 5+ years in pharmaceutical logistics
• Excellent negotiation, presentation and communication skills; Ability to work on holistic solutions and translate them into business solutions; Have the ability to communicate internally and externally at a variety of levels up to Board level
• Teamwork, accountability, reliability, pro-active and problem solving.
• Ability to converse / write fluently in English.
• Good communication skills with all levels of management.
• Strong interpersonal skills.
• Customer / user focus.
• Ability to work outside of the box and interact with key people domestically, regionally & globally.

Shipping / Documentation Officer

What the Role Involves:

1. Prepares full set of shipping documentation such as packing lists, invoices and certificate of origin.
2. To coordinate with warehouse teams for shipment preparation
3. Monitor import shipping matters.
4. Monitor shipments' departure & arrival.
5. Update of KPI on individual shipments and shipment process
6. Declare and apply custom permit related documents.
7. Communicate and maintain good rapport with the internal and external customers

Required Skills, Experience & Qualifications:

• 1 Year of working experience in the similar position or Logistics / Supply Chain industry
• Experience in TradeNet and custom permits will be an advantage
• Self-discipline, initiative, responsible and interpersonal and communication skills.
• Flexible / Adaptive to changes
• Well-organized on planning work tasks and meticulous to details
• Competent in Microsoft Outlook, Excel and Word
• No experience will be considered

Working Location

2 CHANGI SOUTH AVE 2 (Nearest MRT: EXPO)

Work Days/Hours:

Monday – Friday (8:30am to 6:00pm)

Duties of Shipping Operations Executive (Part-time): 6 months (December 2024 to May 2025)

Managing inbound and outbound documentation for vessels

Planning departure schedules to maximize cargo efficiency

Liaising with internal team members (transport and warehouse) to ensure shipment fulfilment is on track

Supporting the operations team in daily tasks and coordination efforts

As Customer Service and Logistics Manager, APAC you are part of the APAC Global Operations Team and play a key role in partnering with the APAC commercial and leadership team.

You are accountable for the overall performance and excellence of frontline customer services, ensuring excellent day-to-day operations and service standards.

Key Responsibilities:

• Lead and develop a high-performing customer service team.
• Collaborate with commercial, global, and regional functional teams.
• Manage open orders and resolve customer issues promptly.
• Led and coached the team in logistic operation excellence, delivering a cost-effective and right service logistic solution in APAC.
• Drive innovation and process improvements.
• Optimize system enhancements to enhance customer experience and efficiency

About You

We’re recruiting a Customer Service & Logistics Manager, APAC reporting to the Supply Chain Director, based in Singapore.

This role is varied for someone with a strong foundation and experience in managing complex order management, customer complaints, and logistics/supply chain-related queries.

This is a People Manager role where you will lead a team of 6 Customer Service representatives based in Singapore and support the business across Asia Pacific. You must have strong communication skills to liaise with stakeholders/vendors/customers across the region. You must also have a growth mindset and analytical and problem-solving abilities to work through challenges.

About Us

Supported by our 160-year history of ingredient innovation, we partner with customers to provide consumers with healthier and tastier choices when they eat and drink. We are proud that millions of people worldwide consume products containing our ingredients every day.

Through our expertise in sweetening, fortification, and texture, we develop ingredient solutions which reduce sugar, calories, and fat, add fibre and protein, and provide texture and stability in categories including beverages, dairy, bakery, snacks, soups, sauces, and dressings.

We have more than 3,300 employees working in around 58 locations in 39 countries, serving customers across 121 countries. Science, Solutions, Society is our brand promise and how we will achieve our purpose of Transforming Lives Through the Science of Food. By living our purpose, we believe we can successfully grow our business and have a positive impact on society. We live our purpose in three ways, by supporting healthy living, building thriving communities and caring for our planet.

Tate & Lyle is listed on the London Stock Exchange under the symbol TATE.L. American Depositary Receipts trade under TATYY. In the year to 31 March 2024, Tate & Lyle revenue from continuing operations totaled £1.65 billion.

For more information, please visit www.tateandlyle.com or follow Tate & Lyle on LinkedIn, X (Twitter), Facebook or YouTube

What You’ll Be Doing

The main responsibilities of the role will be:-

• Leadership. Setting clear team goals, able to act proactively to ensure smooth team operations and effective collaborations. As a change agent and leader, strong communication skills are vital.
• Process development. Develop and implement standardised processes and procedures across the entire APAC comprising of North Asia, ASEAN, Australia New Zealand for all global Customer Services (CS) initiatives.
• Continuous Improvement. Lead cross-functional collaborations to drive business-wide improvements, focusing on customer service and order management enhancements. Work with business partners to identify and implement transformative changes that boost efficiency, productivity, and customer satisfaction.
• Logistic Strategy. Develop, communicate, and execute the logistic strategy and action plan to align with the APAC supply chain strategy and various stakeholders. Streamline logistics processes to reduce costs and improve efficiency.
• Logistics expert with a proven track record in analysis and process improvement, driving warehouse optimization and operational efficiency.
• Reduced order lead times by optimizing picking, packing, and shipping processes within the warehouse facility.
• Problem resolution. Oversees customer issues to ensure effective and long-term resolution of problems.
• Troubleshoot orders requiring special handling and respond to customer inquiries utilising excellent negotiation skills and process knowledge.
• Billing risk reporting- Ensure and support accurate and timely reporting to minimize billing errors and discrepancies.
• Timely Resolution – Ensure customer inquiries and issues are resolved promptly and efficiently. Set service level agreements (SLAs) for response and resolution times.
• Prepare management reports to provide good visibility on logistics performance and cost efficiency.
• Act as primary escalation point of contact for critical cases and ensure timely resolution.
• Drive order fulfilment through effective, timely customer communications concerning order confirmation, shipment transparency, scheduling, order change, special instructions, freight & distribution.
• Partner with global stakeholder teams to deliver PXO to meet customer expectations and the company's objectives.

EHSQS

Perform, maintain and improve the EHS standards and requirements as set by the Company. Participate in the company’s EHS program including training, audit etc., arranged by the company.

Location

This role is assigned to be based in the Asia Pacific HQ at Biopolis, Singapore (near Buona Vista MRT)

What You’ll have

• Degree in Business Administration / Supply Chain or related discipline.
• 8-10 years of experience in customer service, and logistics management roles, preferably in in FMCG industry.
• Proven track record in leading successful logistics operations, including warehouse management, inventory control and transportation.
• Previous working experience in 3PL is preferred.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• SAP knowledge and experience are a must. (preferably SAP - O2C).
• Requires minimal supervision and can prioritise work to meet deadlines and commitments.
• Proven ability to interpret global customer service programs, policies and procedures and effectively deploy at regional and country levels.
• Excellent communication skills including advanced English writing, speaking and comprehension.
• Good MS Office skills, Word, Excel, PPT

What We Can Offer

• Base salary with AWS + Performance Bonus
• Opportunities to interact with Global teams.
• Comprehensive insurance coverage for you and your family
• Flexible benefits
• Hybrid working arrangement.
• LinkedIn Learning
• Membership in Employee Resource Groups (Professional Women’s Network, LGBTQ+, Black Employee Network, Veterans’, Mental Health)
• Mental health and well-being support via Mental Health First Aiders & Employee Assistance Program
• Local volunteering opportunities (where applicable)

#LI-JL1

about the company

Our client is a multinational organization specializing in steel trading. They are seeking a logistics executive to handle shipping documents and coordinate freight bookings.

about the job

• Help negotiate and secure shipments by coordinating with ship owners, brokers, and other relevant parties.
• Assist the Freight Manager with daily operations, including post-fixture activities and documentation.
• Handle full-set of shipping documents, B/L, commercial invoice, packing list and etc.
• Track the shipping market and collect pertinent data to support decision-making.

skills & experience required

• Preferably talents with at least 5 years of relevant experience in handling shipping documentations
• Knowledge in handling break bulk and container shipments

If you are interested in the position, kindly send your CVs in to [email protected]

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1982617

Location: Penjuru Lane

Salary: $5,500 - $6,500

Working days: Monday - Friday

Working hours: 8:30am – 5.30pm

The Transport Manager - Logistic Operation oversees the transport and supply teams to ensure high performance and a positive work environment.

Responsibilities include managing fleet scheduling and routing to optimize efficiency and reduce costs, ensuring compliance with safety regulations, and conducting regular safety audits.

The role involves budget management, tracking transportation expenses, and implementing cost-saving initiatives while maintaining service quality. Collaboration with customer service is essential for resolving delivery issues and meeting customer expectations.

The candidate should have at least 5 years of experience in logistics, strong knowledge of fleet management and safety regulations, and proficiency in relevant software.

Responsibilities

• Transport Team, Drivers, and Supply Team Management & Development
• Fleet and Route Management
• Safety & Compliance
• Budgeting & Cost Management
• Customer Service & Collaboration
• Performance Monitoring & Reporting

Job Requirements

• 5+ years of experience in transportation operations, logistics, or a similar role, with proven experience managing a team.
• Strong understanding of fleet management, route optimization, and safety regulations.
• Proficiency in transportation management software (e.g., HMS, TMS, GPS tracking) and Microsoft Office Suite.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279