Logistics Specialist

location: Penjuru Pl, Jurong East area

5 days - Monday - Friday 8am - 5.30pm (shuttle bus provided)

Our Logistics Specialist has primary responsibility for controlling the efficient flow of goods, services and information between point of origin through to customer placement in order to meet customer requirements. You will ensure the execution and continuous improvement of standard logistics processes and build relationships with strategic customers through logistics initiatives. In addition, you will identify problems and all relevant issues in straightforward situations, assess each using standard procedures and makes sound decisions.

Responsibilities & Duties:

• Prepare all required documents related to shipping such as Commercial Invoice, Shipper's Letter of Instruction, packing slips and other required documents
• Ensure materials are shipped in the most timely and efficient manner according to internal documented processes, including planning transportation, selecting mode of transportation, and tracking the shipment through the Supply Chain while targeting cost reduction, freight savings, and contractual requirements using OTM tool
• Analyze transportation costs and trends, update performance metrics, and prepare routine reports identifying actions for continued improvement
• Work closely with freight forwarder and other service providers to facilitate the movement of outbound international shipments
• Liaison between customer (direct and intra-company), logistics provider and procurement
• Weekly and monthly reporting of internal KPI's identified by Logistics Manager
• Execute the best practices for coordinating the flow of goods and logistics information across all internal teams, departments and customers
• Provide pricing (direct and intra-company) for equipment to be exported considered out of gauge according to Global Supply Chain Freight Contracts
• Invoicing of equipment shipped and all associated cost (freight/crating)
• Foster strong vendor and customer relations are upheld
• Maintain respectful and professional relationships with all levels of staff, customers, and logistics service providers.
• Must understand and comply with all safety rules and company policies.

Job Requirements

• Minimum of 2 years of Logistics experience
• Minimum Diploma in Business or Supply Chain Management
• Excellent interpersonal, communications, organization skills and the ability to meet deadlines
• Must have excellent customer service skills and possess the ability to work both independently and within a team environment
• Proficiency with standard functions within applications such as MS Office, MS Outlook, etc
• Experience with SAP or JDE is a plus
• Certification from accredited logistics programs is a plus
• Degree Qualification is a plus

Roles & Responsibilities

Responsibilities

• Contributing to the business development for our Logistics and Business Management Division in the Southeast Asia, India, and Middle East region, including customer segmentation, development of go-to-market strategy, development of new service offerings, marketing plans, leading business development and sales opportunities.
• Developing and implementing new risk and regulatory strategies, and policies of Business Development in our Logistics business.
• Supporting Partners and advisory in the development of Logistics strategy.
• Monitoring, analysing, and communicating emerging Logistics Business trends.
• Identifying, researching, evaluating and/or resolving Logistics issues impacting to the business, including conducting control reviews or gap analysis for existing processes, as needed.
• Analysing and reporting operational Logistics events, identifying root causes of control breakdowns, developing remediation plans, performing scenario analysis reviews.
• At the local entity level, maintaining oversight of the entity’s compliance with local regulations on Logistics Business requirements.
• Assisting with various ad-hoc initiatives and projects taking place across the border business.

Requirements

• The successful candidate will be bachelor’s degree qualified with more than 7 years’ working experience in Warehouse, Flight Forwarding, 3rd Party Logistics, Logistics, Sales & Marketing.
• You will also be described as someone with excellent communication and interpersonal skills to deal with the senior stakeholders within the group.
• Experience in Warehouse Management, Supply Chain Management, Third Party Logistics Business Development, Flight Forwarding and operation process.
• Experience in SAP/WMS (System Analysis Program/Warehouse Management System) or Experience in customizing Logistics Management System.
• Experience in collating and proposing Pricing Benchmarks through competitive analysis from market data.
• Strong analytical skills including the ability to think critically and logically, creative problem solving and excellent decision-making skills.
• Due to the significant interaction with Japan Based Stakeholders, Japan Headquarter, Regional Office and the Japanese market, fluency in Japanese language spoken and written is essentially a MUST for reports, proposals, and presentations with a proven ability to produce, review and edit written documentation.

You will be part of the Global Fulfillment, Logistics and Trade (GFL&T) organization and work as a Global Inbound Logistics Director responsible for leading a team of operations professionals that manages Dell’s Inbound Airfreight, Ocean Freight and Ground Transportation network in and out of key manufacturing facilities and to our regional DCs.

Join us to do the best work of your career and make a profound social impact as an Operations Director, Team in Singapore.

You will

• Developing, maintaining, and evolving the inbound operational strategy in collaboration with GFL&T leadership and other key stakeholders
• Managing the daily operations of the global inbound logistics network to ensure key performance indicators (KPIs) and service level agreements (SLAs) are delivered
• Proactively managing operational risk and resolving any issues or challenges that arise within the inbound network to ensure continuity of service
• Enhancing internal stakeholder engagement enabling an understanding of the global inbound network and collaborative opportunities to improve both cost and service
• Managing the recruitment, retention, and performance management strategies for a diverse and global workforce

Essential Requirements :

• Bachelor’s degree in Business, Supply Chain or related field (MBA or post graduate degree preferred)
• 10 years+ Inbound Logistics Operations experience working within a large, global, shipper
• Cross mode experience covering International Airfreight, Ocean Freight and ground transportation
• 7 years+ people management experience managing remote and global teams with a proven track record of individual and organizational development
• Excellent negotiation and influencing skills at all levels with competence in making timely, effective, principles-based decisions

Desirable Requirements

• Strong business, operational and financial acumen, including advanced problem-solving skills, critical thinking, and analytical capabilities
• Unquestioned integrity with confidence and executive presence

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 15-Jan-2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

You should be comfortable within a fast-paced, dynamic environment, be able to communicate recommendations and conclusions clearly and concisely with the support of detailed analysis and relevant sources and be able to effectively program manage time-bound change management through strong leadership of your direct and cross-functional global teams in addition to your supply base.

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Job description

The ideal candidate will be the point of contact for colleagues and customers. This candidate will keep schedules, provide feedback, documentation and information in order to facilitate team activity. They will also work closely with sales teams to maximize performance.

Responsibilities:

Customer Relationship Management:

Respond promptly to customer inquiries via phone, email, or in-person, maintaining a professional and courteous demeanor.

Cultivate and maintain positive relationships with existing customers, providing them with information, support, and exceptional service.

Assist in identifying and contacting potential new customers or leads.

Administrative Support:

Organize and maintain sales documentation, contracts, and records.

Prepare and manage sales presentations, proposals, sales quotations, and sales orders.

Follow-up on status of Sales Quotation and Sales Orders.

Prepare and distribute sales-related reports as needed.

Order Processing:

Process sales orders accurately and efficiently, ensuring timely delivery to customers.

Coordinate with the warehouse or shipping department to track and manage order fulfillment.

Monitor, update and check sales order backlog against customer request delivery time & quantities

Resolve any order-related issues or discrepancies.

Data Management:

Maintain and update the customer database with accurate and relevant information.

Analyze sales data to identify trends, opportunities, and areas for improvement.

Inventory Management:

Assist in monitoring and managing inventory levels to ensure product availability.

Coordinate with the procurement or production team to meet customer demands.

Communication:

Maintain effective communication channels between various departments, ensuring seamless coordination.

Communicate changes in pricing, product availability, or promotions to the customers

Other Responsibilities:

- Be open to taking on ad-hoc tasks and assignments as directed by the department head or supervisor.

Qualifications

Bachelor's degree or equivalent experience

3+ years' experience in sales related role and or customer service

Well-organized with an aptitude in problem-solving

Strong verbal and written communication skills