Note:

This recruitment effort is in collaboration with e2i

Job Description

• Perform warehouse duty of inbound, outbound activities
• Ensure proper cargo checking upon receipt and issuing.
• Communication and coordination with customers on day to day basis on inbound and outbound shipment.
• Administration of WMS, stock take & cycle count activities.
• Housekeeping of warehouse area, Safe warehouse practices and security.
• Any other duties as assign from time to time

Required Qualifications, Skills & Experience

• Min 'O' Level
• 1 years of experience with some customer communication experience
• Computer literacy,
• Operate Reach Truck. Forklift license will be an advantage
• Microsoft office, Email, WMS

Working Location

2 Changi South Avenue 2

Work Week

5-days work week (Perm/Full time)

Job Description

-To assist logistics Manager with documentation and shipping arrangements.

- Handle LCL/FCL for import/export processing.

- Prepare and check all shipping documents to ensure that they are comply with import/ export rules and regulation.

- Manage daily operations and respond to customer inquiries and requests

- Process inquiries and send booking confirmations to customers

- Liaise and follow up with customers, freight forwarders, carriers, transporters and warehouses.

- Liaises with shipping company, customs official, Jurong Port authorities, PSA authorities, transport contractors, and customer to ensure on- time delivery

- Track shipment status to ensure on- time delivery

- Ad-hoc duties as assigned

Job Requirements

- Able to multi-task, prioritize and time management

- Detail- oriented, positive attitude and willing to learn

- Able to work in 5.5 days work week (Alternate Saturday after probation)

- Prefer 1-2 years experience in Customer Service Officer (Logistics)

This position generates new business by managing business relationships between UPS and designated Enterprise Accounts. He/She executes business plans by meeting and exceeding sales and revenue goals. This position leads service and sales activity across UPS's portfolio of products and services including Freight, Package, Forwarding, and Distribution. He/She drives global business growth through solution development, customer-facing communications, contract development, value creation, and negotiation. This position obtains knowledge about customers’ competitors to consult customers on UPS solutions that support their market competitiveness.

Responsibilities:

• Maintains contract compliance and renewal process to ensure elements of contracts are being followed and negotiated by both UPS and the customer.
• Maintains and monitors customer information and account performance data for Freight, Package, and Forwarding and Distribution to track sales performance against sales objectives.
• Utilizes business information and analysis reporting tools to assess account performance analysis.
• Monitors and tracks competitors to gain competitive intelligence to be used in engaging prospects and customers.
• Builds high level Customer Relationships
• Identifies key decision makers within customer organizations to expand business opportunities across the enterprise portfolio.
• Works with internal stakeholders to develop comprehensive account strategies for retention, penetration and acquisition of accounts.

Requirements

• Minimum Bachelor’s Degree in Supply Chain Management, Logistics, Marketing, Business, or relevant discipline. Master’s Degree or MBA will be a plus
• Possess at least 7-10 years of experience in a field sales role.
• Candidate with strong experience background in life science and/or medical device/pharmaceutical industry (or related) with extensive knowledge of GMP/GSP/GDP environment and 3PL/4PL experience will be an added advantage
• Candidate with healthcare regulations knowledge or healthcare service experience is strongly preferred
• Familiar with ISO certification knowledge (especially ISO 13485:2003)
• Proven track record of increasing sales against plan objectives in previous assignments
• Business related travel will be required

Position Overview

Responsible for the establishment of a functional Healthcare Industry Vertical organization within South Asia Ocean setting up and implement a regional Healthcare strategy that will lead to business growth in close cooperation with the Business Units.

Responsibilities

• Create Yusen South Asia Ocean Healthcare development strategy, with alignment to Yusen’s Global Healthcare strategy, and Yusen Global Headquarter product development direction with the end result to grow the Healthcare Sales Revenue within SAO
• Coach and support the sales teams in the countries on the Healthcare sales approach and collaborate with the countries to ensure pan regional opportunities are approached holistically as a global/regional customer would expect, without any natural silo considerations.
• Ensure a strong collaboration with the Global and Regional Healthcare Quality Team with the focus on growing the GDP footprint within South Asia Ocean
• Develop and implement fit for purpose Healthcare products together with the regional BU’s
• Support the Global Key Account Directors and the Strategic Key Account lead to reach their targeted budget within South Asia Ocean

Requirements & Qualifications

• Master’s degree in business management, logistics and supply chain management or related.
• 10+ years of experience in logistics; 5+ years of experience in management and 5+ years in pharmaceutical logistics
• Excellent negotiation, presentation and communication skills; Ability to work on holistic solutions and translate them into business solutions; Have the ability to communicate internally and externally at a variety of levels up to Board level
• Teamwork, accountability, reliability, pro-active and problem solving.
• Ability to converse / write fluently in English.
• Good communication skills with all levels of management.
• Strong interpersonal skills.
• Customer / user focus.
• Ability to work outside of the box and interact with key people domestically, regionally & globally.

Shipping / Documentation Officer

What the Role Involves:

1. Prepares full set of shipping documentation such as packing lists, invoices and certificate of origin.
2. To coordinate with warehouse teams for shipment preparation
3. Monitor import shipping matters.
4. Monitor shipments' departure & arrival.
5. Update of KPI on individual shipments and shipment process
6. Declare and apply custom permit related documents.
7. Communicate and maintain good rapport with the internal and external customers

Required Skills, Experience & Qualifications:

• 1 Year of working experience in the similar position or Logistics / Supply Chain industry
• Experience in TradeNet and custom permits will be an advantage
• Self-discipline, initiative, responsible and interpersonal and communication skills.
• Flexible / Adaptive to changes
• Well-organized on planning work tasks and meticulous to details
• Competent in Microsoft Outlook, Excel and Word
• No experience will be considered

Working Location

2 CHANGI SOUTH AVE 2 (Nearest MRT: EXPO)

Work Days/Hours:

Monday – Friday (8:30am to 6:00pm)

Job description

1) Drive company IT matters and propose solutions to meet business objectives.

2) Maintenance of IT infrastructure, kiosk and provide server administration and support (AD, ESXI and Hyper-V)

3) Provide technical support to users on hardware and various applications

4) Communicate effectively with users to identify and resolve issues timely

5) Provide technical support, monitor system, security and EDR updates

6) Conduct periodic system preventive maintenance checks, patches updates and review log report

7) Perform server and network management

8) Maintain proper IT documentation, contracts, SOPs

9) Provide regular progress and status update, and follow through on IT projects

10) Adhoc duties assigned by Manager

Job requirements

• Minimum Diploma in Information Technology or equivalent.

• CCNA, Microsoft Windows Certified, Cyber Security and etc.

• Preferably with a minimum 2-3 years' experience in Deployment/Maintenance Server & Network

• Knowledge of cyber security is an added advantage.

• Strong in problem solving multi-tasking, systematic and organised

• Must be a team player, self-motivated and able to work independently.

POSITION SUMMARY

• Follow up pricing enquires from overseas and ad-hoc project inquiry.
• To plan, direct & facilitate consolidation via SIN gateway based on situational scenarios.
• Assist in project management, business planning, service improvements & strategy development with the objective to provide progressive leadership for the workgroup, exceed service commitments & customer satisfaction, generate revenues and achieve long-term profitability.
• Support Pricing desk and Gateway arrangement.
• To assist the Load Planner to communicate, coordinate, monitor all airline space and warehouse activities.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Set strategy at area of control, create short term & long term plans for operational needs.
• Support Air Gateway Lead assigned tasks. Formulate, implement & review contingency plans to support overall operations & individual areas of operations.
• Provide direction & support for resolution of pricing issues, establish & execute service contracts, review customers’ feedback & initiate improvement measures.
• Initiate & plan long-term service enhancement projects, evaluate short-term & long-term results; assist in new operations development & initiatives in order to ensure continuous improvements at areas of control.
• Ensures compliance with system allocation policy and process to meet sales and operational service requirements.
• Follow handling procedures established by the management.
• Monitor the operations performance on system and ensure the timeline fulfillment.
• Other duties as assigned to the position.

JOB SPECIFICATIONS

Academic:

• GCE ‘O’ Level or above.

Experience & knowledge:

• Three (3) years relevant experience.
• Experience in the freight forwarding industry is required.
• Must be computer literate and able to prepare documentation quickly and accurately.

Attribute:

• Visionary leadership, human relations and communication skills.
• Problem-solving & decision-making.
• Detail oriented.
• Good communication skills.
• Must be fluent in English and local languages.

What the Role Involves

1. Keep track of receiving Ocean Freight Forwarding Division., Supplier through email or by post.
2. Register Supplier invoice date and number before sending the invoices for verification and approval to PIC of Ocean Freight Forwarding Division.
3. Follow up with chaser emails for return of Supplier Invoices after deadline of submission by Ocean Freight Forwarding Division.
4. Check and post Supplier invoices into YUNAS
5. Prepare cheque/GIRO payment to Suppliers on monthly basis.
6. To reconcile Account Payable on monthly basis
7. To complete analysis of long outstanding Accrual Report
8. Back up PIC for daily payment request by Ocean Freight Forwarding Division to Co-loader to clear cargoes on behalf of Yusen Logistics Singapore

Job Requirements

• Minimum 'O' Level
• Competent in MS office especially Microsoft Excel
• At least 2 years of relevant working experience
• Good spoken and written communications

Working Location

2 CHANGI SOUTH AVE 2

About the Role

The Customer Service Officer is responsible for the delivery of services to meet the requirement of the customers by coordinating with the different service providers, warehouse and other department. You will form an inegral part of the customer service team to play a critical role in driving operational excellence to ensure client satisfaction and loyalty.

This role is an implant role and will be working at the customer's site in Kallang permanently.

Key Responsibilities

• To monitor inbound shipments, update tracking, provide updates to stakeholders, coordinate customs clearance and unloading at 3PL
• To coorindate smooth clearance of inbound shipments with forwarders and perform timely Goods Receipt into SAP system.
• To handle daily shipments received from customer and coordinate with appointed 3PL service providers to execute in a timely manner. Process includes; empty return's collection, prompt response to enquiries and the management of customer
• To perform regular return shipment of empty canisters and cylinders to customer's plants
• Responsible for timely updates of assigned reports
• Any other ad-hoc duties assigned from time to time

Qualifications

• Minimum GCE ‘O’ level education
• Fresh graduates are welcome
• Proficient in MS Office
• Meticulous and accurate with a positive attitude and able to multi-task
• Good team player who can work independently with minimum supervision
• Customer oriented with excellent interpersonal and communications skills
• Able to work offsite in customer's location

What the Job involves:

1. Liaise with both internal & external customers and suppliers

2. Monthly Customer Management Report

3.Generate monthly billing cycle within the month end closing period

4.WMS and customer system adminstration

5. Any other duties as assign from time to time

Required Qualifications, Skills & Experience

1. Min 'O' level

2. Computer literacy

3. 1 year experiece

4. Microsoft office including Excel, Email

5. Competent in Warehouse Management System (WMS)

Working Locations:

2 CHANGI SOUTH AVE 2

What the Role Involves

1. Keep track of receiving Ocean Freight Forwarding Division., Supplier through email or by post.
2. Register Supplier invoice date and number before sending the invoices for verification and approval to PIC of Ocean Freight Forwarding Division.
3. Follow up with chaser emails for return of Supplier Invoices after deadline of submission by Ocean Freight Forwarding Division.
4. Check and post Supplier invoices into YUNAS
5. Prepare cheque/GIRO payment to Suppliers on monthly basis.
6. To reconcile Account Payable on monthly basis
7. To complete analysis of long outstanding Accrual Report
8. Back up PIC for daily payment request by Ocean Freight Forwarding Division to Co-loader to clear cargoes on behalf of Yusen Logistics Singapore

Job Requirements

• Minimum 'O' Level
• Competent in MS office especially Microsoft Excel
• At least 2 years of relevant working experience
• Good spoken and written communications

Working Location

2 CHANGI SOUTH AVE 2

Job Description & Requirements

Overall job objectives:

Responsible for manning trucks by providing timely and efficient delivery services

Main responsibilities:

• Execute timely collection and delivery of goods
• Must handle delivery and pickup documents correctly
• Must be able to check documents and tally with shipments before loading or pickup from customers
• Ensure proper handling of delivery documents (DO)
• Ensure vehicle in good condition by checking vehicle’s road worthiness before use

Job Requirements:

• Class 4 Singapore Driving License
• Familiar with road and landmarks in Singapore
• Possess positive working attitude, responsible and eager to accept new challenges
• Physically fit
• Must be willing to work as a team

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

• Define and implement procurement procedures. A logistics project manager should establish a framework defining how to manage competing demands and make decisions. This person should also create a process for identifying and vetting suppliers.
• Emphasize transparency. Transparency is essential for a supply chain project manager to ensure accountability when outcomes don’t meet expectations. It also creates an environment that fosters the exchange of ideas and solutions.
• Optimize processes. Logistics and supply chain project managers should continuously analyze working procedures to identify areas of improvement. They should then develop a strategy for improving the company’s procurement efficiency.
• Act as a resource. A logistics project manager should be a subject matter expert who guides and supports subordinates. In this role, they should have a deep knowledge of the company’s logistics and supply chains.
• Ensure accountability. Coordinating logistics and supply chain projects is complex. That’s why a project logistics manager must have the authority and resources to oversee all aspects of a complex project. This can be done only if they are held accountable for the project’s success.
• Oversee execution. Successful procurement project managers create opportunities to improve their supply chain business. That’s why they should monitor the evolution and performance of the company’s logistics and supply chains. They also need to ensure these processes align with the company’s strategic objectives.

Those are some of the essential roles a logistics project manager plays. These strategies and their ability to navigate complex processes are part of a successful career in supply chain management.

Job Title: Logistics Supervisor (ID3452)
Location: Tuas
Working Hours: Mon-Fri 9am to 6pm
Salary: $2500-$2800

Job Description:
JOB RESPONSIBILITIES:
• Supervise and lead the logistics team.
• Coordinate transportation and storage of goods.
• Manage inventory levels and optimize warehousing.
• Work with vendors and negotiate contracts.
• Ensure compliance with safety regulations.
• Prepare reports on logistics performance.

Requirements:
• Minimum 5 years experience in doing logistic supervisor
• Strong communication and problem-solving skills.
• Proficient in logistics software.

Job Title: Logistics Executive/Coordinator (ID3228)
Location: Tuas
Working Hours: Mon-Fri 9am to 6pm
Salary: $2500-$3000

Job Description:
· To perform day to day warehouse activities and ensure proper and timely execution according to procedures
· Prepare full set of import and export documents. (Invoice, packing list, COO, B/L, insurance, L/Cs and etc).
· Source and negotiate of freight rates with shipping agents, forwarders and 3PL.
· Carry out shipment booking and monitor shipment status to ensure timely delivery to customers.
· Perform Custom permits declarations for import/export shipment,
· Liaise and coordinate with internal and external parities to ensure smooth and timely execution of shipments.
· Handling of customers’ enquiries and/or complaints in a timely and professional manner.
· Control, update and maintain records for all stocks inventory and the movement of inbound/outbound cargos
· Assist to conduct cycle count and stock check in order to ensure 100% accuracy
· Ensure efficient use of warehouse space, manpower and equipment
· Ensure good house-keeping and cleanliness within the warehouse
· Supervise and review the operations activities and ensure compliance with SOP and customers’ requirement
· Any ad-hoc duties as assigned
· Investigation of incidents and accidents and reports submission

Requirements:
· Minimum Diploma with 1 years of relevant experience in a forwarding/shipping company with warehouse experience .
· Able to work under stress and independently in a fast paced environment
· Good communication skills

Responsible for managing our International Shipping Integration, which include various global sites including Canada, Europe, and Japan

Responsible for F135 logistics global support

Responsible for the overall implementation for the Japan Logistics Center

Engage in contract negotiations with logistics suppliers and sub-contractors

Responsible for completing projects on time and in coordination with the outsourced supplier

Responsible for the coordination of cross functional team members and required project materials

The individual will be required to identify lead-time constraints, and take corrective action to remedy any issues with project delivery

Participate in cross functional team projects to provide management with actionable data

Evaluate data to ensure the proper strategy is formulated and any risks are identified

Act as the primary contact for IT and ITC

Customer Service Oversight:

• Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.
• Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
• Performance Metrics:
• Establish and monitor key performance indicators (KPIs) for customer service activities.
• Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.
• Customer Relationship Management (CRM):
• Manage the CRM system to track customer interactions, sales, and support activities.
• Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.
• Communication:
• Act as a liaison between customers and other departments to resolve issues and improve overall service.
• Develop and distribute regular customer service reports to senior management.
• 
  
• Logistics Systems Management:
• Logistics Operations:
• Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.
• Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.
• System Implementation and Management:
• Implement and maintain logistics management systems (LMS) and other relevant technology solutions.
• Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.
• Supply Chain Coordination:
• Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.
• Negotiate contracts and agreements to secure the best terms and conditions for the company.
• Continuous Improvement:
• Identify opportunities for process improvements and implement best practices in logistics and supply chain management.
• Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.
• Reporting and Analysis:
• Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.
• Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.

Job description

1) Drive company IT matters and propose solutions to meet business objectives.

2) Maintenance of IT infrastructure, kiosk and provide server administration and support (AD, ESXI and Hyper-V)

3) Provide technical support to users on hardware and various applications

4) Communicate effectively with users to identify and resolve issues timely

5) Provide technical support, monitor system, security and EDR updates

6) Conduct periodic system preventive maintenance checks, patches updates and review log report

7) Perform server and network management

8) Maintain proper IT documentation, contracts, SOPs

9) Provide regular progress and status update, and follow through on IT projects

10) Adhoc duties assigned by Manager

Job requirements

• Minimum Diploma in Information Technology or equivalent.

• CCNA, Microsoft Windows Certified, Cyber Security and etc.

• Preferably with a minimum 2-3 years' experience in Deployment/Maintenance Server & Network

• Knowledge of cyber security is an added advantage.

• Strong in problem solving multi-tasking, systematic and organised

• Must be a team player, self-motivated and able to work independently.

Aramex has successfully introduced market-leading express delivery and logistics services to emerging economies. As a leading global provider of comprehensive logistics and transportation solutions, our breadth of services includes express courier delivery, freight forwarding, logistics, supply chain management, e-commerce, and record management services.

Aramex Singapore is expanding and we are seeking Logistics Admin to join our Singapore team.

What are the roles and responsibilities?

• Preparation & Submission of Country of Origin documents
• Arrange logistics for COO documents to destination
• Take charge of Subcerts before submission
• Keeping petty cash records
• Billing and administrative duties

Requirement for the role:

• No experience needed as training would be provided
• Good interpersonal and communication skills
• A good team player
• Self driven and energetic
• 9am – 6pm (Mon-Fri)

Job Title: Logistics Driver (ID8142)
Location: Woodlands, Singapore
Working Hour: Monday – Friday 8am – 5pm
Salary: $2400 - $2800
Gross Salary: $3000 - $4000

Job Description:
• Perform loading/ unloading/ arranging of warehouse cargo and items
• Collection/delivery of goods from/to customer scheduled by supervisor
• Check items at collection / loading
• Ensure goods are safely and timely delivered / collection
• Goods collected must be verified accordingly to customer’s gate-pass
• Assist in logistics duties, including packing & sorting of goods prior delivery
• Ensure vehicle cleaning and to upkeep vehicle maintenance, including petrol and regular vehicle servicing
• Ad hoc duties assigned by supervisor or management

Requirement:
• At least, 2 years of relevant work experience required for this role
• Valid LTA Class 3 & 4 driver license
• Good driving records
• Willing to work overtime when required
• Attentive, Reliable and Disciplined
• To adhere to the company’s policy, rules, and regulations
• Able to speak Mandarin preferably, to communicate with production/QC workers
• Able to perform OT when required which include weekend and PH
• Possess strong teamwork and able to co-work and co-ordinate

About the role

The incumbent will be leading a team and be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

• Lead the Customer service team for Sea freight
• Liaise with customers on the standard operating procedures
• To meet up with clients on projects / special matters
• Prepare customer key performance index reports
• Promptly handle customers / team escalations
• To implement corrective actions and preventive measures for immediate service recovery
• To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
• Attend to freight management and rates negotiation
• Provide quotes / rates to COD customer or overseas offices
• Liaise with overseas agents on the various requirements and rates
• Review the profit & loss of product desk
• Analyse job file purchasing and raise concern to Pricing team
• Review & approve changes of work processes before escalation to Head of Sea Freight
• Conduct recruitment exercise for officer / executive position when needed
• Provide related training concerning the BU to new staff assign to the team
• Joint sales visit to resolved operations issue when necessary

Team Management

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations
• Ensure team understanding and implementation on Bollore’s Value in daily work behaviors
• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
• Plan and monitor team development together with HR Division
• Ensure updated Job Description availability for the team by coordinating with HR Division
• Ensure all changes in Department / Section communicated properly to the team

The successful candidate

• Diploma / Degree preferred
• Minimum 8 years of experience in freight forwarding with sea freight experiences
• Previous customer service experience is an added advantage
• Possess excellent communication and interpersonal skills
• Pleasant personality and a good team player
• Proficient in MS Office & ability to work independently
• DGR trained will be an advantage
• Location: 101 Alps Ave Singapore 498793 (Designated transport Pasir Ris, Ang Mo Kio, Tanah Merah, Tampines, Admiratly, Yishun and Sengkang)

Roles & Responsibilities

1. Provide first level of support and customer service

2. Provide quality customer service to customers over the phone or email

3. Require to listen, probe to clarify and understand customer needs

4. Escalate problems or issues promptly and resolve customer

5. Resolve all customer complaints in an expedient manner. He/she will need to act as a liaison to expedite requests between customers and multiple production locations.

6. It is important to process sales orders or changes by effective collaboration with internal departments and communication with customers.

7. Work closely with Inside Sales

8. Industry/Organization Type: Logistics & Warehousing

9. Working Hours: 5 days, Mon-Fri,9:00 am-6:00 pm

10. Duration: Permanent Role

Key Responsibilities

1. Achieve growth and meet sales targets by effectively managing the sales team.

2. Design and implement a strategic business plan to expand the

company's customer base and ensure a strong market presence.

3. Develop a comprehensive business plan covering revenue and expense controls to manage organizational sales effectively.

4. Recruit, set objectives, coach, and monitor the performance of sales representatives.

5. Develop the sales team through motivation, counseling, and continuous education on service knowledge.

6. Build and foster strong, long-lasting customer relationships by partnering with clients and understanding their needs.

7. Present realistic budgets and forecasts to the management team.

8. ldentify emerging markets and market shifts while staying fully aware of new products and

competition status.

APPLY NOW!!!

1. Minimum Diploma/Degree in a relevant field.

2. Proven track record in "business-to-business" sales, with at least 3 years of experience as a Sales Manager int he transportation, logistics, or warehousing industry.

3. Competent in planning and implementing sales strategies

4. Demonstrated negotiation skills and the ability to close business wins.

5. Success in developing sales plans and analysing the profitability of prospects, coupled with analytical and numeracy skills to review operational and financial data

6. Proficient in customer relationship management, with the ability to develop strong business relationships at all levels, including senior executives

7. Effective leadership, management and motivation of a sales team.

The Senior Business Development Associate is responsible for new business acquisition, and onboarding of merchants.

He/She will be responsible for generating, qualifying, nurturing and closing potential leads for the various services that Ninja Van Singapore provides. During the onboarding period, the incumbent will also be expected to resolve all issues that may arise from client’s unfamiliarity of our services.

Responsibilities

• New Business Acquisition
• Schedule meetings with potential prospects to understand service requirements of clients
• Acquire new clients to increase country revenue
• Pitch operational requests to internal stakeholders to help meet clients’ requirements and SLAs
• Prepare sales proposals, presentation decks, profitability analysis and contract documents
• Compliance to sales process and legal compliance
• Educate clients on the basic requirements of Ninja Van’s service
• Lead Generation and Qualification
• Creatively seek and reach out to key decision makers of potential leads
• Respond to and qualify inbound leads in a timely manner
• Import and maintain data of leads in Salesforce CRM
• Ensure that clients’ business is a good fit for Ninja Van
• Account Management
• Build and maintain positive working relationships and strong rapport with accounts for high account retention and client satisfaction
• Identify ways to increase sales revenue and wallet shares with existing accounts
• Monitor and ensure promised delivery SLAs are met
• Stakeholder Management
• Collaborate with external and internal operations teams to ensure required resources and operational support is available to them and their team

Requirements

• 2 - 5 years of experience in a business development and client-facing role
• Diploma in any field or higher, Degree preferred
• Experienced in sales negotiation, analysing pricing strategies and solutioning
• Experience with end-to-end sales pipeline management and closing large, strategic deals
• Manage enquiries and complaints with tact and professionalism
• Good team player with ability to interact with all levels
• Proactive, curious and entrepreneurial
• Proficiency in Microsoft Office suite

POSITION SUMMARY

• Follow up pricing enquires from overseas and ad-hoc project inquiry.
• To plan, direct & facilitate consolidation via SIN gateway based on situational scenarios.
• Assist in project management, business planning, service improvements & strategy development with the objective to provide progressive leadership for the workgroup, exceed service commitments & customer satisfaction, generate revenues and achieve long-term profitability.
• Support Pricing desk and Gateway arrangement.
• To assist the Load Planner to communicate, coordinate, monitor all airline space and warehouse activities.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Set strategy at area of control, create short term & long term plans for operational needs.
• Support Air Gateway Lead assigned tasks. Formulate, implement & review contingency plans to support overall operations & individual areas of operations.
• Provide direction & support for resolution of pricing issues, establish & execute service contracts, review customers’ feedback & initiate improvement measures.
• Initiate & plan long-term service enhancement projects, evaluate short-term & long-term results; assist in new operations development & initiatives in order to ensure continuous improvements at areas of control.
• Ensures compliance with system allocation policy and process to meet sales and operational service requirements.
• Follow handling procedures established by the management.
• Monitor the operations performance on system and ensure the timeline fulfillment.
• Other duties as assigned to the position.

JOB SPECIFICATIONS

Academic:

• GCE ‘O’ Level or above.

Experience & knowledge:

• Three (3) years relevant experience.
• Experience in the freight forwarding industry is required.
• Must be computer literate and able to prepare documentation quickly and accurately.

Attribute:

• Visionary leadership, human relations and communication skills.
• Problem-solving & decision-making.
• Detail oriented.
• Good communication skills.
• Must be fluent in English and local languages.