Responsibilities:
· Sell the MIPRH products (Homestay & Hotel) and services using up-selling and suggestive selling techniques
· Maintain a high level of product and service knowledge about MIPRH
· Prepare and execute action plans which increase reservation sales and associated business
· Accept wait list reservations
· Manage “no show” reservations by investigation and recording of same
· Liaise with Finance Department for all reservations requiring credit approval
· Monitor reservation levels and inform Managers of current and future occupancy rates
· Prepare reservation sales reports
· Develop and maintain a regular pattern of sales calls
· Record and process reservations made by phone/fax/email
· Process amendments to reservations such as extensions, early departures, etc
· Record special billing arrangements for groups and conventions
· Maintain knowledge of special rates/ offers/ promotions
· Prepare reports as requested (eg to travel agents, business houses etc)
- Liaise with OTA Manager & Sales Team.
- To perform any other ad hoc duties/tasks which may be assigned by the management
from time to time, when required.
Requirements:
· 1-year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience.
· High School or Vocational Certificate in Hotel Management, Business Administration, or related field.
· Must speak local language(s)
· Other languages preferred
Perks & Benefits
- Outpatient medical benefit
- Work/life balance
- Free parking
