Aramex is a leading global provider of comprehensive logistics and transportation solutions. Established Aramex, a global leading service provider of comprehensive logistics and transport solution serves 15 million customers worldwide. Aramex employs over 18,000 motivated professionals in over 66 countries worldwide with a shared vision to provide a seamless logistics and delivery experience – connecting the globe.
Our Mission is to Deliver flexible, innovative, reliable transport and logistics solutions.
Sea Freight Customer Service / Specialist
We are looking for a Sea Freight Customer Service / Specialist to join our Singapore team and will report to the Sea Freight Assistant Manager.
Responsibilities
- Establish good working relations with customers and provide them the best freight solution
- Handle freight enquiries, quotations and coordination with customers.
- Provide support for the commercial team by providing quotations
- Support customers on any claim, payment issues or pending shipment.
- Manage shipment from origin to destination to ensure customers’ satisfaction.
- Coordinate with multiple stakeholders internally.
- Negotiate rates with carriers, agents, offices and service providers.
- Report any failure to the line manager and ensure client is updated on time manner.
- Maintaining daily and regular reports.
Requirements
- At least 2 years working experience in freight forwarding
- Customer service oriented and key account management is preferred
