Responsibilities:
- Providing solutions and engage technical conversations with end users for issues.
- Performing analyses on efficiency and integration, influence technology strategies and decisions with a high-level of expertise and knowledge.
- Reporting to management on development, implementation, and progress.
- Collaborating with development teams and departments, as well as incorporating user feedback.
- Managing support teams and evaluating performance metrics.
- Ensuring that services are delivered on time and within budget.
- Managing software and hardware installations and upgrades.
- Overseeing the infrastructure and security of the system.
- Maintain, drive, supervise and implement robust technical standards, systems and processes
- Provide direction and support to ensure compliance with relevant legislative specifications and standards
Requirements:
- A bachelor's degree in computer information systems, management information systems, or similar.
- Extensive experience in technical management, preferably in a related industry.
- Extensive experience in collaborating with development teams and users.
- Ability to diagnose faults, oversee user-testing, and implement required changes.
- Ensuring optimal hardware and software functionality, as well as network security.
- Exceptional communication and interpersonal skills
